Updates from the National Support Office

Report

Here is an update on what the teams at the New Zealand Certified Builders (NZCB) National Support Office have been working on. Should you require any further information about what has been keeping us busy, please contact the respective Team Manager using the contact details below.

Finance Team

Manager Sandra Kennerley | 021 566 224 | sandra@nzcb.nz

• Accounts administration as per normal.

• Work on updating resignations.

• Clearing outstanding accounts.

• Completion of quarterly accounts.

• Implementation of new Advertising Levy invoice process.

Marketing and Membership Services Team

Manager Karla Farrar | 021 906 234 | karla@nzcb.nz

• NZCB Conference & Expo 2023 in Christchurch was a very successful event. Check out pages 40 to 43 for a wrap-up.

• NZCB Conference and Expo 2023; debrief, market research being collated to help with the planning for 2024.

• NZCB advertising; new campaigns, including homeowner and member recruitment.

• NZCB 25th Birthday; production under way.

• Apprentice Network New Member Packs; assistance with development.

• InHouse Magazine; content sourced, collated, and collected for this issue.

• NZCB News, Education, and Deals and Benefits; monthly email newsletter preparation, planning and delivery.

• New NZCB membership renewal packs to be designed for 2023.

• Revere Volume 7; submissions closed, articles and photographs complied, content proofed, finalised, printed and distributed.

• Certified Plans; market research is underway to improve the product.

• NSO Building Your Business Workshops planning.

• Strategic Partnership; renewals and growth plan development.

• NZCB Toolshed improvements; new online membership applications, planning, assistance, and execution.

• Annual review of Affinity Partnerships and Free Helplines, including a new Affinity Partner signed up.

• National Partnerships; renewals and two new Partners signed up.

• Member engagement material; planning, developed, and in the final stages of testing.

• 24th Members’ Only AGM preparation and planning

• Hawke’s Bay Charity Build; assistance with development and communications.

• Waikato Golf Day; assistance with development and communications.

• BuildNZ expo; communications and attendance.

• Support of Territory Managers for new NZCB Presidents.

• 25-Year Parliament Dinner; communications for and preparation of presentation and video for dinner.

• NZCB public facing website; research has been completed, new wire framing has begun and new SEO is about to be implemented. Next stage – new design, then the build!

• NZCB Building Contracts are being updated. The next stage is to update the contracts on the Toolshed and do online testing. The launch and communications of the new changes will be released at the end of July/early August.

• NZCB Employment Contracts are currently being reviewed.

Membership and Education Team

Manager Shane Ririnui | 021 906 489 | shane@nzcb.nz

Customer Liaison

• Ongoing homeowner enquiry is steady with very few elevating to a formal complaint.

• The nature of the enquiries are contract implementation or client management.

New Membership Coordinator

• Good influx of new membership applications in the last month.

• Coming up to the review of Supplementary Membership members maintaining their obligations for membership.

• Experiencing a steady number of company changes.

Territory Managers

• Regional activity is picking up again.

• Managing the waves of new member enquiry as well as member resignations.

• Supporting key industry partners on their initiatives e.g., ITM LBP Day events.

Apprenticeship Support Team

Manager Nick Matthews | 021 906 483 | nick@nzcb.nz

• NZCB Apprentice Challenge Sponsored by ITM National Final; media, sponsorship, coordination, post event administration.

• NZCB Apprentice Network; presenting at conference, official launch to membership. Securing sponsorship agreements, Industry Partnership with Te Pūkenga – New Zealand Institute of Skills & Technology.

• NZCB Apprentice Trust; the redevelopment of the Apprenticeship Scholarship Trust (AST Trust).

• Development of Pilot Course; Train the Trainer, in conjunction with Vertical Horizonz New Zealand.

• National Advisory Group – Carpentry; meeting in Wellington.

• Waihanga Ara Rau – On-Site Strategic Reference Group; meeting online.

Welcome Kathryn

We are thrilled to introduce Kathryn Wright, the newest member of the Finance team.

Kathryn has taken on the role of Accounts Administrator and will be based in the NZCB Wellington office. She comes with a strong background in finance and administration and will be looking after the payments for NZCB as well as liaising with NZCB Regional Committees and processing payments for the online shop orders.

Kathryn’s hours are from 8:00am to 4:00pm from Monday to Wednesday, and from 8:00am to 12:00pm on Thursday and Friday. If you need to get hold of Kathryn, her email is: kathryn@nzcb.nz.