Updates from the National Support Office

Staff changes

New Zealand Certified Builders (NZCB) are excited to welcome and introduce three new staff members who have recently joined the Team at the National Support Office (NSO). Below we hear from both NZCB Chief Executive Malcolm Fleming and NZCB Education and Technical Manager Shane Ririnui on the introduction of these new staff.

New Chief Financial Officer

Sandra Kennerley joins the Finance Team as our new Chief Financial Officer (CFO), taking over the Finance Manager’s role previously held by Gavin Lord.

Sandra joined the NZCB Team in November, coming to the Association from New Zealand Red Cross, where she was the Financial Accounting Manager. Prior to New Zealand Red Cross, Sandra was head of Finance & Operations at the Presbyterian Church of New Zealand.

The CFO role represents a broader focus than the previous Finance Manager position, reflecting the scope and scale of where NZCB is projecting itself to be in the medium term. The role also incorporates immediate financial oversight of NZCB subsidiary Halo Guarantees Limited and the provision of strategic and investment advice to the Halo Guarantees Limited Chief Executive and Board.

Sandra resides on the Kapiti Coast and, following a month based in the Tauranga NSO, is now primarily working from the Wellington CBD space that NZCB is sub-leasing from a fellow construction industry association, with that arrangement coming into effect in early February 2023.

NZCB is fortunate to have someone of Sandra’s experience join us; her skillset will assist NZCB and Halo Guarantees Limited deliver on their respective strategies of expanded services that will benefit NZCB members.

Sandra’s roles will include:

• Manage and co-ordinate all aspects of the finance and financial reporting obligations for NZCB and its subsidiaries

• Manage and co-ordinate the preparation of monthly financial reports and commentaries

• Provide leadership, direction and management of the finance and accounting team

All account enquiries should be directed to NZCB’s Accounts Administrator, Esmerelda, in the first instance then, should you need her, Sandra can be contacted on 021 566 224 or sandra@nzcb.nz.

Malcolm Fleming NZCB Chief Executive

Territory Managers

Kia ora NZCB whānau,

With any business seeking to expand, you need to have the resources to do so and, with that said, I am pleased to advise the appointment of two new members to the NSO team. These appointments will be taking on duties that myself and Nick Matthews have performed for the past 6 or 7 years as Business Development Managers. However, the positions have been renamed as Territory Managers (TM) and there has been a slight refining of the role.

The duties of the new TMs will be:

• Potential membership management

• New membership induction

• Supporting the regions and Presidents in their designated territory

• Membership engagement

• Resignation follow-ups

• NSO planned event support

I see the TM role being a key factor in not just the growth of the Association but also the sustainability of the Association and its members. The TMs will be heavily focused on membership engagement in the field, and they will be acting as a conduit to NZCB Chief Executive Malcolm Fleming and the NZCB Board of Directors, delivering information on what our members are experiencing or requiring from the Association. This will assist the NSO in developing and refining products and services that will enable our membership to succeed.

I am pleased to introduce…

Brad Mitchell: Territory Manager –Central and Lower North Island Brad is a trade qualified carpenter and brings a wealth of Business Management experience. He has managed a civil engineering company for the last 11 years, with his company contracted for the installation of Ultrafast Broadband from Pokeno to Upper Hutt. Prior to this he was a site foreman for a construction company, where he completed his Adult Carpentry Apprenticeship.

Brad also has a Bachelor of Business Marketing to add to his repertoire of skills. Brad is very much a ‘people’s person’, so I have no doubt Brad will succeed in his role.

Should you need to get in touch with Brad, he can be contacted on 021 701 262 or brad.mitchell@nzcb.nz.

Nick Mooney: Territory Manager –South Island

Nick is a dedicated and resultsdriven professional with an extensive background in sales. He comes to us from one of our national partners, Noel Leeming, so you may have already seen him around your region. Through working in his previous role, he has already experienced NZCB events and has a sound knowledge of the Association and what we have to offer our members. Nick has a solid relationship network in the South Island, and he will seek to grow this through his engagement in the regions.

Nick welcomes engagement opportunities as he, too, is very much a people’s person with a primary focus on exceeding expectations for a rewarding customer experience.

Should you need to get in touch with Nick, he can be contacted on 021 240 6039 or nick.mooney@nzcb.nz.

There is one last person I would like to introduce if you haven’t met him already and that is…

Report

Below are updates on what the teams at the NZCB NSO have been working on. Should you require any further information about what has been keeping us occupied, please contact the respective team manager using the contact details below.

Finance Team

Manager Sandra Kennerley | 021 566 224 | sandra@nzcb.nz

• Working on the conversion of all NZCB financials from MYOB to Xero.

• Collection of outstanding debts.

• Accounts administration as normal.

Membership and Education Team

Manager Shane Ririnui | 021 906 489 | shane@nzcb.nz

• TMs have been continuing to manage membership enquiries.

• TMs have been working with Presidents and regions to assist with first events for this year or the roadshow.

• Customer Liaison – Kelly Sheridan has noticed a huge increase in homeowner enquiries.

• New Membership Coordinator – Shaye Baker has noticed a spike in membership applications because of the new TMs.

• Education and Technical Manager – Shane Ririnui has noticed a considerable spike in payment defaults lodged against NZCB members.

Andrew Macdonald: Territory Manager –Auckland and Northland

Andrew has been with NZCB since 2018 as Business Development Manager for the Auckland region. In this role, his primary focus was Potential Membership Management, which was basically looking after Auckland membership enquiries. With the change to TM and the addition of other regions, Andrew is excited to take on this new challenge. I have full confidence he will make this role his own.

Should you need to get in touch with Andrew, he can be contacted on 021 906 844 or andrew@nzcb.nz.

It is great to have these three TMs out in the regions representing the Association and raising the presence of NZCB as they go. I look forward to working with them in 2023 and hope to drive the Association to the top of the ladder: the Association of choice from both the builder’s and the consumer’s perspective.

Nga mihi

Shane Ririnui

NZCB Education and Technical Manager

If you are unsure or require further assistance, please contact the NZCB NSO on 0800 237 843.

Marketing and Membership Services Team

Manager Karla Farrar | 021 906 234 | karla@nzcb.nz

• NZCB Conference and Expo 2022 in Hamilton – a very successful event! Check out pages 40–43 for a wrap up.

• NZCB Conference and Expo 2022, debrief, market research being collated to help with the planning for 2023.

• NZCB AGM, Conference and Expo 2023 – planning underway. Save the date: Christchurch – Te Pae, Friday 26th and Saturday 27th May 2023. See pages 56–57 for more information.

• Revere Volume 7 submissions closing soon.

• Certified Plans – market research underway to improve the product.

• NZCB Member event attendance market research being collated and analysed.

• NZCB 2023 Diaries received, and orders being processed.

• Event planning and scheduling for NZCB 2023 events – see NZCB Educational Events calendar on pages 50–51.

• Regional events – most regions currently planning social events.

• Lots of regional communications.

• New NZCB advertising campaign ideas and planning for 2023.

Apprenticeship

Support Team

Manager Nick Matthews | 021 906 483 | nick@nzcb.nz

• Industry Training Association Building (ITAB) Apprenticeship Programme – support to apprentices, employers and regional campuses of Te Pūkenga.

• NZCB Apprenticeship Network – further development.

• NZCB Apprentice Challenge Sponsored by ITM – National Final execution and end processes, including media.