TECH TIPS —
Guarantee the Fitness of Your Client’s Home Sick of arguments with clients about lack of maintenance when they make a warranty claim?
Most builders have stories of clients making warranty claims when there has clearly been no maintenance done. When the lack of maintenance is brought to their attention the typical response is “no one told me about what I needed to do”.
All notifications are recorded and can be accessed in the event that you do have a warranty/maintenance issue with your client in the future. This means there is no argument about you having told the owners about the required maintenance – it’s all on the record!
The box of brochures and warranties that you gave the owner at handover will have been buried in the garage years ago and you will have no way of proving you have given your client the required maintenance information – until now!
Adding a new project to Gtee takes 15–20 minutes which is much quicker than the two or three hours it takes to manually collate all the information. You simply select the products you have used from different categories and upload any job-specific warranties and documents that the owners may want to access over the next 10–15 years. Having all this information available in Gtee will mean less phone calls to you. It also means it’s all in one convenient place if you ever have to access it yourself.
Gtee is an online solution that takes all the product, warranty and maintenance information for each of your builds and puts it into a cloud-based folder. Clients can access their information 24/7 including product catalogues, care and maintenance guides, and warranty information. As maintenance falls due, Gtee emails reminders and all outstanding maintenance is listed for the owners to see. Owners can see exactly what work is required and they are asked to upload evidence of completing the work such as invoices or photographs.
Check out the two-minute overview video on the Gtee website www.gteeco.com or get in touch with them on 0800 891 383 or help@gteeco.com to book a demo on Zoom.
This Tech Tip was brought to you by Gtee. Gtee is a National Partner of NZCB and provides a simple web-based solution to provide a record of product, warranty and maintenance actions taken for the life of the dwelling – all in a cloud-based folder for your clients to access 24/7.
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