ON THE WIRE

C F M A C T I V I T I E S A N D P R O G R A M M E W I T H CONSUMERS

AN INTERVIEW WITH TV3 ‘SUARA KONSUMER’ 29 January 2019 | Cyberjaya

TV3 Suara Konsumer programme has interviewed CFM Director, Ahmad Izham Khairuddin to get some tips on how to identify scam syndicates in job vacancy advertisements. In the interview, CFM has reminded consumers to be very selective in giving their personal information to other parties as to avoid being victims of scammers. The recorded interview was aired on TV3 on 23 February 2019, at 6.00 pm.

AN INTERVIEW WITH TV3 ‘BORAK KOPITIAM’ ABOUT CFM ANIMATCH 2 March 2019 | Sri Pentas, Petaling Jaya

CFM was invited by Borak Kopitiam, a casual talk programme on TV3 to share informative tips and CFM’s current activities. In the interview, CFM Director, Ahmad Izham Khairuddin has spoken about some tips to avoid being a victim of scam syndicates. He has also explained about CFM’s animation video competition, CFM ANIMATCH which was open to the public, especially animation enthusiasts. CFM has chosen animation as the concept in the competition since it is a medium that can easily attract audiences and effectively deliver messages regarding the issues regularly faced by consumers in communications and multimedia services. The interview was aired live on TV3 and Borak Kopitiam Facebook page at 8.30 am.

CFM SHARES TIPS ON HANDLING SCAMS IN TV RTM FRESH BREW PROGRAMME 7 March 2019 | Angkasapuri, Kuala Lumpur

CFM was invited by RTM talk show, Fresh Brew to give some advice on scams that have been rampant. CFM Deputy Chairman, Azizan Mohd Afandi elaborated on the syndicates’ modus operandi and the ways to identify a scammer. In the interview, Azizan also provided the audience with some guidelines on dealing with fake calls, SMSes or emails received from scam syndicates as well as how to protect their personal data. The recorded interview was aired on RTM TV2 on 31 March 2019, at 10.00 am.

CFM SHARING SESSION WITH CIDB KEDAH STAFF 13 March 2019 | CIDB, Kedah

CFM has imparted some useful information to consumers in Kedah through a Pocket Talk programme in CIDB Kedah. The sharing session was delivered by CFM Director, Ahmad Izham Khairuddin who spoke on CFM’s roles in helping consumers, things to keep an eye on telephone bills, tips to avoid unreasonable roaming charges, and how to avoid being a victim of scams. The session was held for two hours from 2.30 pm and attended by 33 CIDB staff. Participants who correctly answered an online quiz by CFM were given CFM merchandise.

CFM SHARING SESSION AT CMCF SELF-REGULATION SEMINAR WITH KEDAH COMMUNITY 14 March 2019 | Alor Setar, Kedah

CFM was invited to be part of a knowledge-sharing session on “Consumer and Public Rights” during the Self-Regulation Seminar: Consumers’ Rights in the Digital World organised by the Communications and Multimedia Content Forum of Malaysia (CMCF) at Sentosa Regency Hotel, Alor Setar, Kedah. The then CFM Chairman, Mohamad Yusrizal Dato’ Yusoff shared CFM’s roles and telecommunication issues commonly faced by the consumers to 150 participants who attended the seminar. In the one-hour sharing session, participants took part in the CFM online quiz to stand a chance of winning CFM merchandise.

CFM SHARING SESSION IN NESCA SEMINAR 20 March 2019 | Kuala Pilah, Negeri Sembilan

Through the membership grant, Negeri Sembilan Consumer Association (NESCA) organised a seminar in SMK Tuanku Muhammad, Kuala Pilah. CFM was invited as a speaker for a sharing session, which was delivered by CFM Council Member, Muhammad Radzillah Abdullah who shared about CFM’s roles in protecting consumers’ rights in communications and multimedia. Also present at the event were speakers from the Ministry of Domestic Trade and Consumer Affairs (KPDNHEP) Negeri Sembilan and Tuanku Ampuan Najihah Hospital. The programme was attended by 110 participants involving teachers and school students and held from 9.00 am to 1.00 pm.

CFM ANIMATION VIDEO COMPETITION - CFM ANIMATCH 2019, AN INITIATIVE TO FOSTER BETTER AWARENESS AMONG CONSUMERS 31 March 2019 | Cyberjaya, Selangor

For the first time, CFM held an animation competition, “CFM ANIMATCH” which provided a platform for talented members of the public to create creative animation videos about issues frequently faced by consumers of communications and multimedia services.

CFM received 126 participations from university students and animation creators. Among them, 20 contestants were chosen to the semi-final and 10 finalists were selected to compete in the final round.

CFM Animatch was conducted at multiple levels:

1. 2. 3. 4. 5. 6. 7. 8. Online registration of participants (4 - 15 February 2019) Submission of Storyboard/Animatic by the participants (24 February 2019) Announcement of the top 20 participants (27 February 2019) Storyboard/Animatic presentations by the 20 participants (9 & 10 March 2019) Announcement of the top 10 finalists (11 March 2019) Review session of 10 finalists with Mentor (17 & 24 March 2019) Presentation of the final videos by the 10 finalists (30 March 2019) Announcement of CFM Animatch winners (31 March 2019)

The panel of judges who reviewed the submissions and coached the participants, consisted of Malaysia’s father of animation, Hassan Abd Muthalib; Mike Ismail - Animation Film Director, and Ayie Ibrahim - Creatvtoon Studio Animation Director.

CFM Animatch champion received a cash prize worth RM8,500 and a trophy, while the first and second runner-up winners took home a cash prize worth RM5,000 and RM3,000 respectively. The awards were given by the Deputy Secretary General (Policy), Ministry of Communications and Multimedia Malaysia, Tuan Shakib Ahmad Shakir.

CFM SHARING SESSION WITH SAITO UNIVERSITY COLLEGE STUDENTS 5 April 2019 | Petaling Jaya, Selangor

Around 60 students attended a sharing session delivered by CFM Communications and Public Relations Department Manager, Noor Shahdiella Abd Manan. Among the topics addressed were the roles of CFM and the issue of scams. The students also participated in the CFM online quiz to test their understanding of the delivered topics. Students who managed to answer correctly and quickly were given CFM merchandise as the prize.

CFM SHARING SESSION WITH THE WOMEN COMMUNITY IN PULAI 12 April 2019 | Tampoi, Johor

CFM was invited to deliver a talk on consumer rights in the communications and multimedia services and fake calls scam at the “Program Keselamatan Kejiranan Muafakat Wanita Zon Pulai 2019.” CFM was represented by its Director, Ahmad Izham Khairuddin who talked to an audience of 150 women living in the area. The programme was organised by the Kawasan Rukun Tetangga Pangsapuri Sri Murni 2 in cooperation with the Johor Bahru Perpaduan Office.

CFM SHARING SESSION WITH KAMPUNG RINCHING RESIDENTS IN MACFEA COMMUNITY PROGRAMME 14 April 2019 | Bangi, Selangor

Malaysian Consumer & Family Economics Association (MACFEA), which is one of CFM’s members, organised “Program Komuniti Pengguna Pintar Melalui Komunikasi Dan Multimedia 2019” through the activities grant from CFM membership. CFM was represented by the then CFM Chairman, Mohamad Yusrizal Dato’ Yusoff and the then CFM Council Member, Mohd Ashwar Abdul Aziz to discuss about “Pengguna Pintar: Isu dan Cabaran Pengguna dalam Komunikasi dan Multimedia” who were joined by another panelist, the Deputy President of MACFEA. The programme was attended by 150 Kampung Rinching residents and university students, and was held from 8.30 am to 5.00 pm in Sekolah Rendah Agama Kampung Rinching Hilir, Bangi.

RADIO INTERVIEW WITH MANIS FM 16 April 2019 | Kuala Terengganu, Terengganu

CFM shared a lot of tips to the listeners of Manis FM regarding the roles of CFM in managing consumers’ complaints, money-saving tips in choosing telco package, scams and how to avoid being blacklisted by telco.

The interview session that was held at the radio station was aired in four different slots:

1.

2. 3. 4. 24 April 2019 – Roles of CFM and the types of complaint most received by CFM 8 May 2019 – Money saving tips in choosing telco package 12 June 2019 – Scam 19 June 2019 – Tips to avoid being blacklisted by telco

CFM Director, Ahmad Izham Khairuddin was interviewed by DJ Syazwan and DJ Adam. Each slot was aired for an hour from 4.00 pm to 5.00 pm in the Law@manis segment.

CFM SHARING SESSION WITH KRAFTANGAN TERENGGANU STAFF 17 April 2019 | Kuala Terengganu, Terengganu

CFM continued with its efforts in helping the consumers by delivering a sharing session with the Terengganu community. CFM Director, Ahmad Izham Khairuddin shared about the roles of CFM, Scams and Digital marketing. The session was held for two hours from 10.00 am. The attendees also participated in the CFM online quiz and 10 participants who managed to answer the quiz quickly and correctly won CFM merchandise.

CFM SHARING SESSION IN THE CMCF SELF-REGULATION SEMINAR WITH TERENGGANU COMMUNITY 18 April 2019 | Kuala Terengganu, Terengganu

CFM was invited to share information related to the rights and complaints of consumers on the communications and multimedia services at the Self-Regulation Seminar hosted by the Communications and Multimedia Content Forum of Malaysia (CMCF), at Paya Bunga Hotel. CFM Communications and Public Relations Department Manager, Noor Shahdiella Abd Manan has shared the industry’s information to about 270 attendees. The sharing session went for an hour before the audiences participated in the online quiz to test their level of understanding on the delivered topics and stand the chance to win CFM merchandise.

AN INTERVIEW WITH BERNAMA TERENGGANU 18 April 2019 | Kuala Terengganu, Terengganu

During the CMCF SelfRegulation Seminar, BERNAMA interviewed CFM Director, Ahmad Izham Khairuddin regarding the issues frequently faced by the communications and multimedia consumers. In the interview, Izham shared the number of complaints received from the consumers, including the ones reported by consumers in the East Coast region. An article of the interview was published in BERNAMA’s portal and social media.

RADIO INTERVIEW WITH TERENGGANU FM 19 April 2019 | Kuala Terengganu, Terengganu

CFM explained on its roles to help consumers in an interview with Terengganu FM. The interview was aired live with DJ Sidi in the studio. In the one-hour session, CFM Director, Ahmad Izham Khairuddin also shared the issues with the highest number of complaints made by the consumers in the East Coast region. He also explained how to lodge a complaint to CFM and some tips on how to choose the right telco plan for cost-saving. The interview was shared in Terengganu FM’s Facebook Live and some questions posed by the listeners were also answered by CFM.

AN INTERVIEW WITH NEGERI FM 25 April 2019 |

As an initiative to encourage consumers to be well informed, CFM hosted the CFM Dialogue 2019 as a platform for consumers to get detailed clarification as well as feedback from service providers and regulatory bodies. The Dialogue, themed “The Changing Landscape of Malaysia’s Broadband” focused on the challenges and future of broadband in Malaysia. The event was also held to celebrate World Telecommunication and Information Society Day (WTISD) 2019.

Seremban, Negeri Sembilan

CFM was represented by the then CFM Chairman, Mohamad Yusrizal Dato’ Yusoff to attend a live interview with Negeri FM. In the 30-minute interview, CFM talked about bill & payment disputes. CFM also clarified on the complaints made in relation to bill & payment disputes, such as service termination, reminders through calls or SMSes, and outstanding bills post-termination.

CFM JOINED THE RTM 73 rd ANNIVERSARY CELEBRATION 27 April 2019 | Kuantan, Pahang

CFM participated in a carnival organised by the Jabatan Penyiaran Pahang in conjunction with RTM 73rd Anniversary celebrations by opening an exhibition booth to advocate consumer rights in the communications and multimedia industry. CFM also organised casual activities to attract visitors and increase their awareness on telecommunication issues regularly faced by the consumers. Through the carnival, CFM also shared some useful tips to overcome issues experienced by the consumers and ways to lodge their complaints to CFM. The carnival held at the Kompleks Penyiaran Sultan Haji Ahmad Shah, Kuantan was conducted from 9.00 am to 5.00 pm.

RADIO INTERVIEW WITH PAHANG FM 30 April 2019 | Kuantan, Pahang

CFM has widened its reach to educate the consumers on its roles through an interview with Pahang FM. The live was represented by one of it’s Council Members, Abdul Rahman Samad. He explained about the roles of CFM that could help consumers, and the complaint categories with the highest number received from the consumers in the East Coast. Besides that, CFM also shared some tips to the listeners in choosing the right telco for cost-saving. The 30-minute interview was also streamed on Pahang FM’s Facebook Live.

CFM 2019 DIALOGUE SESSION - A PLATFORM FOR A CONSTRUCTIVE DISCUSSION ON THE CHALLENGES AND FUTURE OF BROADBAND IN MALAYSIA 3 July 2019 | Petaling Jaya, Selangor

interview was held at 12.00 pm and CFM

The programme which took place at Pentas@Celcom, Petaling Jaya, was attended by 230 people. Through this dialogue, consumers got the chance to gain a deeper understanding about the development of Malaysia’s broadband landscape, challenges faced by the industry as well as the factors that drive the future of broadband in Malaysia.

The CFM dialogue sessions were presented by three panelists:

1. 2. 3. Celcom Head of Home Business, Khazalin Ghuzal YTL Communications Network Design Manager, Rahul Shrivasta MCMC Head of Division Policy, Muhammad Razali Anuar

At the end of all three slots, the panellists answered questions from the dialogue participants and provided feedback regarding today’s broadband services.

CFM SHARING SESSION AT TTPM 4 July 2019 | Putrajaya

CFM was invited to a knowledge sharing session with the staff of the Tribunal for Consumer Claims Malaysia (TTPM) about the roles of CFM and the types of complaints reported by consumers to CFM. The session was delivered by CFM Director, Ahmad Izham Khairuddin for an hour. Apart from getting to know the highest complaint category received by CFM, participants also took part in the online quiz conducted after the sharing session to test their level of understanding of the topics presented.

31 July 2019 | Cyberjaya

CFM SHARING SESSION WITH MMU STUDENTS 9 July 2019 | Cyberjaya

CFM shed light on the roles of CFM, the ways to lodge complaints regarding telecommunications and multimedia issues, as well as scam cases affecting consumers to students of the Malaysia Multimedia University (MMU). The session was delivered by CFM Director, Ahmad Izham Khairuddin in front of 50 students. The knowledge sharing went on for two hours before ending at 12.00 pm. Through the knowledge sharing, students got to understand the right channel to lodge complaints, as well as how to avoid being among the

RADIO INTERVIEW WITH IKIM FM 12 July 2019 | Kuala Lumpur

In IKIM FM’s Hebahan segment, CFM shared some tips on using international roaming services while in Mecca to avoid bill shock. The sharing was done during the Hajj season to give some guidelines to Hajj pilgrims on mobile and internet services. The live interview took 30 minutes from 9.30 am. During the session, CFM Director, Ahmad Izham Khairuddin also shared some information on roaming complaints received by CFM and some suggestions for Hajj pilgrims to stay connected with their families while being abroad.

CFM SHARING SESSION WITH HELP UNI STUDENTS 17 July 2019 | Kuala Lumpur

CFM was invited by HELP University to share information about the issues in telecommunications and multimedia, such as scams, tips to avoid expensive phone bills, and the tips to choose the right prepaid plan. Around 40 students attended the sharing session that was delivered by CFM Director, Ahmad Izham Khairuddin.

CFM SHARING SESSION IN SMK SUBANG 28 July 2019 | Subang Jaya, Selangor

CFM continued its awareness activities by sharing useful knowledge with the students of SMK Subang during the school’s consumer carnival. The sharing session was delivered by CFM secretariat, Roharrashidah Abdul Halil to about 100 people comprising of school students, their parents and teachers. Among the topics talked about were the roles of CFM, highest complaint category received by CFM, as well as tips to avoid bill and charges dispute. In the session, a number of school students received CFM merchandise after correctly answering CFM’s online quiz.

CFM ANNUAL GENERAL MEETING AND APPOINTMENT OF NEW CFM CHAIRMAN & COUNCIL MEMBERS FOR 2019-2021

victims of scam syndicates.

CFM Members, comprised of representatives from service providers and consumer associations, attended the 18th CFM Annual General Meeting (AGM) that took place at the MCMC Auditorium. The AGM witnessed the appointment of 13 new Council Members for the 2019-2021 session, through e-voting done by CFM Members who attended the meeting. Telekom Malaysia Berhad (TM), represented by Datin Mohana Mohariff was elected as the new CFM Chairman. After the meeting, a press conference was conducted to announce CFM’s performance and achievements for the year of 2018, as well as to inform a number of issues regarding direct carrier billing that became CFM’s concern.

AN INTERVIEW WITH BERITA TV9 20 August 2019 | Cyberjaya

Berita TV9 interviewed CFM for a special report held in conjunction with the National Day on the topic of modern colonization in technology. CFM Director, Ahmad Izham Khairuddin shared the benefits of 5G technology that can give a lot of advantages in our daily lives. According to him, the technology utilized towards achieving a stronger development for the country should not be identified as colonization. However, abuse of technology directed by negativity is a form of colonization as it can harm other people for one’s own benefits. The interview was aired by Berita TV9 on 3 August 2019, at 8.00 pm.

In conjunction with Malaysia’s 62nd National Day, CFM celebrated the momentous occasion with a fun programme that fostered teamwork through a joint activity with RTM Pahang, “CFM Merdeka Explorace.” The programme was held in Beserah, Kuantan since the area is rich in historical values. The activity saw the participation of 30 people comprising of high school and college students, as well as the local community. Through the activity, CFM took the chance to connect the locals with the issues and information on consumers’ rights in the communications and multimedia industry. During the Aspirasi Merdeka Pahangfm 2019 programme, CFM also participated in the Merdeka Largest Jigsaw Puzzle which set a record in the Malaysia Book of Records. CFM believes that through this activity, consumers can be educated on the value of the technological advances enjoyed by us today.

CFM SHARING SESSION WITH EXCHANGE STUDENTS FROM KIGS BRUNEI AND LIMKOKWING UNIVERSITY 20 September 2019 | Cyberjaya

About 20 students from Kolej International Graduate Studies (KIGS) Brunei and Limkokwing University attended a sharing session at our CFM office. The students were exposed to the roles of CFM that can help the country’s communication and multimedia industry, as well as the complaints frequently reported by consumers to CFM. The sharing session was delivered by CFM Communications and Public Relations Department Manager, Noor Shahdiella Abd Manan.

CFM JOINS SARAWAK WOMEN’S DAY 2019 CELEBRATION 28 September 2019 | Kuching, Sarawak

In an effort to get close to the women community in Sarawak, CFM participated in the Women’s Day celebration that took place at the Borneo Convention Centre, Kuching. CFM, in collaboration with Sarawak MCMC set up a booth so that the public could get to know the roles of CFM and its initiatives in helping the consumers of communications and multimedia services. The one-day event saw the presence of more than 2000 people from all over Sarawak. The occasion was also attended by the Sarawak Chief Minister, Datuk Patinggi Abang Haji Abdul Rahman Zohari Tun Datuk Abang Haji Openg and the MCMC Chairman, YBrs. Encik Al-Ishsal Ishak.

CFM PARTICIPATES IN PUTRAJAYA OPEN DAY, KKMM 5 October 2019 | Putrajaya

The Ministry of Communications and Multimedia Malaysia (KKMM) organised the Putrajaya Open Day (POD) by providing exhibition booths and showcased services from various agencies in each ministry aimed at the citizens of Putrajaya and its vicinity. CFM joined the event by opening a booth in the KKMM building to expose the attendees to CFM’s roles and services in helping the consumers. CFM also organised game activities to attract more visitors.

CFM SHARING SESSION WITH INTERNATIONAL ISLAMIC UNIVERSITY MALAYSIA STUDENTS 18 October 2019 | Gombak, Selangor

CFM was invited by the Institute of Public Relations Malaysia Student Association (IPRMSA) IIUM Chapter to share about the importance and impact of Artificial Intelligence (AI) which has changed the landscape of public relations and how organizations interact with the members of the public. The sharing session was delivered by CFM Director, Ahmad Izham Khairuddin in front of more than 100 students and staff of IIUM. Apart from CFM, other panelists who also joined the stage were Executive Director of Business Ethics Institute of Malaysia, J.D Lovrenciear and Founder of Citrine One, Ivlynn Yap.

AN INTERVIEW WITH MHI TV3 21 October 2019 | Sri Pentas, Petaling Jaya

CFM was invited to Malaysia’s talk show programme, TV3 Malaysia Hari Ini (MHI) to shed light on the modus operandi of scam calls and to share some advice to the consumers so they won’t fall victim to the scams. The new CFM Chairman, Datin Mohana Mohariff shared the information during the live programme that was aired on TV3 as well as on MHI Facebook page. CFM also gave some suggestions to MHI audiences regarding the steps to protect personal data against being abused by irresponsible parties.

SYNERGY PROGRAMME – TRIPLE M EXPLORACE 30 November 2019 | Cyberjaya

CFM and the Malaysian Technical Standards Forum Bhd (MTSFB), collaborated for the first time to organise an awareness programme, “Triple M Explorace” together with the Malaysia Multimedia University (MMU). The collaborative event sought to promote the roles and functions of the communications and multimedia industry forums which have contributed to the development of the industry.

The programme was held in MMU Cyberjaya campus and involved 48 participants from the private sector, industry members and MMU students.

The event was an effective platform to make information more accessible to participants and consumers at large.

The closing ceremony of the programme was officiated by MCMC Chief Corporate Sector, Dato’ Mohd Ali Hanafiah Mohd Yunus. Also present at the programme were CFM Chairman, Datin Mohana Mohariff; Senior Manager of MTSFB, Norazlina Dato’ Ghazali; and MMU Vice President, Zambri Pawanchik.

AN INTERVIEW WITH RTM TAMIL NEWS 12 December 2019 | Cyberjaya

RTM Tamil News interviewed CFM, which was represented by its member from Penang Consumer Protection Association (PCPA), Gunaselan Marian. He shared some information on fake calls scam, the modus operandi of the scam syndicates and some tips to avoid being their victims as well as some tips to protect personal data. The interview was held on 4 December, and aired on 12 December, 7.30 pm.

CFM PARTICIPATES IN KLIK DENGAN BIJAK PROGRAMME WITH COMMUNITY 15 December 2019 | Pontian, Johor

CFM was invited to participate in a community Klik Dengan Bijak programme organised by Kawasan Rukun Tetangga Taman Utama Pekan Nanas and Pusat Internet Pekan Nanas. CFM held some activities at their event booth to educate the community in Pontian, Johor about consumers’ rights and issues in communications and multimedia services. CFM also delivered a sharing session titled “Cara untuk Melindungi Data Peribadi Anda” delivered by CFM Communications and Public Relations Department Manager, Noor Shahdiella Abd Manan in front of 100 attendees. Besides CFM, other organizations who also shared some information with the attendees were Bank Negara Wilayah Selatan and Bank Islam.

CFM ENGAGES WITH SOCIAL MEDIA INFLUENCER IN THE SOUTHERN REGION 12 December 2019 | Pontian, Johor

CFM activities in Pontian were filled with sharing sessions with a well-known social media influencer, Viral Media Johor, which is a famous Facebook page among Malaysians in the southern state with 2 million followers. CFM representatives got the chance to learn more about telecommunications issues commonly encountered by consumers in Johor. The coverage on CFM programmes, and the CFM animation video were uploaded on Viral Media Johor Facebook page.

CFM DIALOGUE 2019 SECOND EDITION – CONSUMER PROTECTION IN THE ERA OF SPAM, SCAM AND FRAUD 18 December 2019 | Bangi, Selangor

CFM took the initiative to hold the second edition of CFM Dialogue 2019 themed “Consumer Protection in the Era of Spam, Scam and Fraud” to educate consumers about online safety in Malaysia. The programme which was held in Universiti Kebangsaan Malaysia (UKM) was a platform to share knowledge with the consumers. The CFM 2019 Dialogue heard presentations from industry experts from Commercial Crime Investigation Department (JSJK) Bukit Aman, Ministry of Domestic Trade and Consumer Affairs (KPDNHEP), Malaysia Communications and Multimedia Commission (MCMC), CyberSecurity Malaysia, Apigate Sdn Bhd and Boost e-Wallet. Among the attendees were representatives from consumer associations as well as university students.

CFM INDUSTRY SHARING SESSION WITH SERVICE PROVIDERS REPRESENTATIVES 19 December 2019 | Cyberjaya

CFM held an industry sharing session titled “CFM Masterclass 2019” with representatives from the service providers. The session focused on the guidelines of advertisement in the communications and multimedia industry. It was also a platform for information exchange between the service providers and the regulator, as well as to discuss advertising guidelines in line with consumer protection. Among the panelists involved in delivering the session were the Tribunal for Consumer Claims Malaysia (TTPM), Ministry of Domestic Trade and Consumer Affairs (KPDNHEP), Advertising Standards Advisory (ASA) and Communications and Multimedia Content Forum of Malaysia (CMCF).

AN INTERVIEW WITH NASIONAL FM 24 December 2019 | Angkasapuri, Kuala Lumpur

CFM shared the pros and cons of using e-Wallets during an interview with Nasional FM radio. The live interview was aired for 30 minutes from 10.15 am to 10.45 am. CFM Deputy Chairman, Mohamad Yusrizal Dato’ Yusof shared some important reminders for consumers using the e-Wallet to avoid being a victim of scams.