SHOUT Q1 2014

SHOUT! quarterly newsletter

published by the Communications and Multimedia Consumer Forum of Malaysia

TOP GEAR

MOTOROLA MOTO G A A super super powered powered smartphone smartphone for for aa bargain bargain

THE WORD WITH...

JASON LO

Tune Tune Talk’s Talk’s CEO CEO talks talks about about how how to to stay stay on on top top of of things things with with the the awesome awesome power power of of tech tech

THE SILENT THREAT

PERSONAL DATA THEFT

Losing Losing your your smartphone smartphone may may cost cost you you more more than than just just money money

www.cfm.org.my

KDN PP 17752/11/2013 (033132)

Free Copy

INTRO

SHOUT! Quarter 1 2014

EDITOR’S NOTE

TABLE OF CONTENTS

Connected – In the Doghouse

3

Biz – Let the Games Begin

4

Top Gear – Bang for the Buck Gear

5

Appzone– We are Family

6

Social Media Life The Silent Threat – Personal Data Theft

7

The Word WITH - Jason Lo

8

Hands On - Backing Up Your Android Device

10

Numbers – Household Use of the Internet

11

Digital Life – The Cost of Losing Your Smartphone

14

Auteur James Lee of DogHouse 73 productions talks about the Malaysian film scene and his latest work Shout! investigates just what are the most lucrative mobile apps in Malaysia with surprising results...

Welcome dear readers to the latest issue of Shout! magazine. We’re introducing a revamp that is more user-friendly whilst retaining our usual informative and compelling content.

In our first issue of the year, we explore a variety of issues including the Malaysian film scene, the risks of losing your smartphone and much more.

We also get a glimpse of how Tune Talk’s CEO Jason Lo juggles his work and family life with some help from his favourite apps.

Thank you to all of you for your support of Shout! throughout the years and we hope these changes will prove to be beneficial to us all.

Mediha Mahmood Editor KDN PP 17752/11/2013 (033132) SHOUT! is published on a quaterly basis by: Communications and Multimedia Consumer Forum of Malaysia 6-02, 6th Floor, Wisma Straits Trading, No 2, Lebuh Pasar Besar, 50050 Kuala Lumpur T: 1800-18-2222 F: 03-2693-2288 W:www.cfm.og.my Printed in Malaysia by Superior Press Sdn Bhd Lot 2063A, Jalan Kusta, Sg Buloh, Kawasan Industri Taman Jaya, Selangor Darul Ehsan, Malaysia.

Distributed by MPH Distributors (M) Sdn Bhd

Save some of that hard-earned cash with this curated selection of affordably priced phones and tablets Managing the schedules of a family with kids is a challenge. Here’s some apps to keep it all organised

Think twice before you sign up for that free giveaway.

You could be giving far more than just your identity...

Tune Talk CEO, musician, producer and family man Jason Lo talks to Shout about how to keep on top of work and family life with the power of tech

The art of backing up, transferring and restoring your data and settings on your Android device explained

Crunch the numbers with us as we give a fascinating insight into how we Malaysians use the Internet

A lost or stolen phone costs more than just money.

Find out why and what to do before the unforeseen happens...

CONNECTED

IN THE DOGHOUSE

Auteur James Lee of DogHouse 73 productions talks about filming love, life, the universe and everything

“We need to get more Malaysians to create content.

We got to get Malaysia’s name on the map like what South Korea has evolved to today.”

T

he process of filmmaking itself is what drives me. The creative energy, the execution and that magic moment when you watch from the wings at the premiere at the reaction of the audience, this is what makes worthwhile,” says longtime Malaysian director and executive producer James Lee of DogHouse 73 Pictures. With 17 over films in his name and a career that spans close to a decade, he has made his bones in the industry.

Rather than the traditional avenues of film distribution, he’s elected to showcase his work on YouTube. His romance The Girl From Tomorrow, released on Valentine’s Day on YouTube garnered hundreds of clicks on launch. But why go online? James elaborates,”On YouTube, my work and, hopefully other like minded Malaysian filmmakers can reach a global audience .” We need to get more Malaysians to create content. We got to get Malaysia’s name on the map like what South Korea has evolved to today.”

James adds,”The costs for filmmaking have gone down. Today, it’s more about passion than hardware. I use a Canon 5D MkII for shooting videos and it’s a fraction of the cost of a dedicated video camera from a few years back. The only barrier is your creativity so get out there and create something!”

CINEMA FANTASTIQUE Logon to Youtube via these links or scan the QR codes and enjoy a selection of James Lee’s work

Atlantis Conspiracy

The Girl from Tomorrow

Three Doors of Horrors

A seven-minute sci-fi short replete with oodles of shooty action goodness, spades of manly dialogue and, notably, a giant stompy suit of powered armour that’d do Michael Bay proud.. http://bit.ly/1gxIaMR

Quirky, sweet and endearing by turns, this love story involves your literally average Joe who meets a girl from the future called Yen. Is she really from the future or is she off her rocker? bit.ly/NILk6T

This horror ombibus consists of three spinetingling tales from three different directors with a distinct Malaysian flavour that range from the deeply unsettling to downright terrifying. bit.ly/LZ8qoa Q1 2 0 1 4

3

BIZ

LET THE GAMES BEGIN

It’s all fun and games as Shout! investigates just what are the most lucrative mobile apps in Malaysia with surprising results

A

ccording to Gartner Inc, total global revenue from mobile app stores has been estimated at US$26 billion in 2013 and saw 102 billion app downloads. This substantial sum is only getting bigger. Projected revenues in 2017 are estimated at US$77 billion1.

A look at App Annie’s statistics for the Malaysia market reveals interesting insight. The top five overall grossing apps on the Google Play store and the Apple App store are all games. In pole position for both is Clash of Clans, an online game that has you battle others with your own troops for supremacy. In second place in both stores is a Chinese match-three game called Tower of Saviours. In fifth place on the Play store is the infamous Candy Crush, with third and fourth place taken up by a strategy game called Castle Clash and a slot machine game called Slotomania. The App store itself is dominated by Chinese games though a kiddy oriented RPG called Battle Camp has proven popular enough to warrant 5th place.

What all these games have in common though is that

Apple App Store Top Matrix

Google Play Top Matrix

1)

4

*http://www.gartner.com/newsroom/id/2592315 Q1 2 0 1 4

they’re freemium titles. It costs nothing to download and play though if you want to get into the big leagues you’ll have to fork out real world cash through in-app purchases hence the term freemium. A hefty number of people do just Table 1. Mobile App Store Downloads, Worldwide, 2010-2016 (Millions of Downloads)

Free Downloads Paid-for Downloads Total Downloads Free Downloads %

2012

2013

2014

2015

2016

2017

57,331

92,876

127,704

167,054

211,313

253,914

6,654

9,186

11,105

12,574

13,488

14,778

63,985

102,062

138,809

179,628

224,801

268,692

89.6

91.0

92.0

93.0

94.0

94.5

Source : Gartner (September 2013)

that and continue forking out cash regularly while playing.

Clash of Clans reported a revenue of US$892 million last year. Candy Crush earns an estimated US$633,000 a day in in-app purchases on the US App store alone. That’s a lot of money from gaming any way you look at it. So, the next time you whip out your phone to match candies or raid some bad guy’s town, don’t feel so guilty. Everyone else is doing it too.

TOP GEAR

TOP GEAR 1

BANG FOR THE BUCK GEAR

Sure, a top-of-the-line iPhone 5S or a sexy Samsung Galaxy S4 is all well and good, but they cost a pretty penny too. Save some of that hard-earned cash with this selection of affordably priced phones and tablets that redefine real bang for the buck...

MOTOROLA MOTO G

8GB RM698, 16GB RM798, www.brightstarcorp.com.my Offering a serious set of specifications at a bargain price, the Moto G is one sweet phone indeed. Crammed into its 11.6mm thin casing is a large 4.5-inch 1,280 x 720 IPS LCD display; sharper than most phones in its price range.

But wait, it gets better – it comes with a 1.2GHz quad-core processor, dual SIM slots, 1GB RAM and either 8GB or 16GB built-in memory though you get 50GB of free Google Drive space in the cloud. While there are some compromises - no microSD card slot and a 5-MP camera, the Moto G offers exceptional value indeed.

2 Google NEXUS 7

Wi-Fi model RM999, my.asus.com Beautifully appointed with a sharp 7-inch 1200 x 1920 touchscreen, the latest incarnation of the Google Nexus 7 tablet runs Android 4.4 Kit Kat on a quad-core 1.5GHz processor paired with 2GB RAM and a generous 16GB storage. Throw in a generous 10 hours of battery life and you have one of the best slates you can get for your money.

3

Ninetology U9 R1

RM799, www.ninetology.com For the price of entry, Ninetology’s U9 R1 offers up a 4.3-inch 960 x 540 pixel touchscreen, runs Android Jellybean 4.1 and comes with a decent array of hardware in the form of a 1.2Ghz Qualcomm Snapdragon 200 processor, 1GB RAM, 4GB of storage along with a microSD card slot for additional expandability, dual SIM-card slots and an 8-MP camera with an LED flash.

4

Huawei MediaPad 7 Youth

RM699, www.huaweidevice.com/my If you need a tablet on the cheap, you’ll find the MediaPad 7 Youth right up your alley. This 7-inch budget slate crams in a 1.6Ghz dualcore processor running Android 4.1 Jellybean backed up by 1GB RAM and 4GB of built-in storage supplemented by a microSD card slot. The best part? It lets you make calls too.

Q1 2 0 1 4

5

APPZONE

WE ARE FAMILY

Keeping track of the daily schedules of the average family these days is a challenge, whatmore with the plethora of extra curricular activities that children are increasingly taking part of. Add in managing weekly groceries, children’s allowances and it becomes quite a logistical toughie. While some folks are able to handle this with a precision that would do a drill sergeant proud, the rest of us mortals fortunately have an array of handy apps to fall back on.Here’s some of the best apps on offer to keep everything on track.

Parent Timetable Helper

Cozi Family Calendar & Lists

IrewardChart

Money Trail

bit.ly/1nTju2h Free On Android Gives you a handy overall view of your children’s classes and tasks. Drill down to each child’s exact schedule.

Parent’s can also set alarms or reminders before an important date.

The alarms and calendar integrate smoothly with Google calendar too.

bit.ly/1gnZNNx RM13.25 On Android bit.ly/1hBItK4 USD$3.99 for iOS Keep track and determine who did what and the rewards they’ve earned.

Lets you create and select tasks for your children to earn stars. The whole affair is easy to use for both adults and children alike. A more limited free version lets you try before you buy.

6

Q1 2 0 1 4

bit.ly/1fmQTBC Free On Android Powerful app that helps you keep the whole family in the loop. A family calendar lets you add or edit appointments everyone in the family can see while shared grocery lists can be updated on the fly. A handy family journal also lets you commemorate important events.

bit.ly/1jkutC1 USD$1.99 for iOS This handy money and allowance management app helps you keep track of financial transactions – allowances, IOUs and much more – between you and your children. The app helps educate children on responsible spending along with how to set and achieve financial goals.

SOCIAL MEDIA LIFE

0 01 54 54 01 01 54 54 01 01 54 54 01 015 54 01 01 54 54 01 54 54 01 01 54 54 5 01 54 54 01 01 54 54 01 5 01 54 01 5 5 01 54 4 4 1 2 6 6 2 2 6 6 2 2 6 6 2 246 6 2 2 6 6 2 6 6 2 2 6 6 6 2 6 6 2 2 6 6 2 6 2 6 2 46 4 2 6 3 3 3 3 3 3 3 3 3 33 3 33 3 33 3 3 33 33 3 33 33 33 33 3 33 33 3 2 1 2 2 1 1 2 2 1 1 2 2 1 13 2 1 1 2 2 1 2 2 1 1 2 2 3 1 2 2 1 1 2 2 1 3 1 2 1 3 6 1 2 3 2 3 10 08 08 10 10 08 08 10 10 08 08 10 102 08 10 10 08 08 10 08 08 10 10 08 08 20 10 08 08 10 10 08 08 10 0 10 08 10 2 2 10 08 0 0 1 54 40 40 54 54 40 40 54 54 40 40 54 548 40 54 54 40 40 54 40 40 54 54 40 40 8 54 40 40 54 54 40 40 54 8 54 40 54 8 0 54 40 4 1 9 9 9 9 9 9 9 9 9 9 9 9 94 9 9 9 9 9 9 9 9 9 9 9 9 40 9 9 9 9 9 9 9 9 0 9 9 9 4 8 9 9 6 0 6 6 0 6 0 0 6 60 0 66 0 06 6 0 66 00 6 00 66 00 60 0 66 00 6 0 1 1 1 1 1 1 1 1 1 1 1 1 10 1 1 1 1 1 1 1 1 1 1 1 1 9 1 1 1 1 1 1 1 1 9 1 1 1 0 4 1 1 0 9 0 9 5 00 00 00 00 00 00 00 00 00 00 00 00 000 00 00 00 00 00 00 00 00 00 00 00 00 01 00 00 00 00 00 00 00 00 1 00 00 00 0 9 00 00 4 03 09 09 03 03 09 09 03 03 09 09 03 031 09 03 03 09 09 03 09 09 03 03 09 09 0 03 09 09 03 03 09 09 03 00 03 09 03 1 0 03 09 9 5 5 5 5 5 5 5 5 5 5 5 5 50 5 5 5 5 5 5 5 5 5 5 5 5 0 5 5 5 5 5 5 5 5 0 5 5 5 0 1 5 5 0 5 5 55 55 55 55 0 5 5 55 5 5 05 55 6 5 5 5 5 5 5 0 5 5 5 5 5 5 5 9 5 5 5 5 95 5 0 0 5 1 1 1 5 5 5 9 9 0 1 15 15 58 9 5 5 5 5 8 8 5 5 5 0 5 2 2 2 0 0 0 28 28 00 55 5 8 8 8 0 5 0 1 5 9 0 5 5 5 5 5 THE SILENT THREAT – PERSONAL DATA THEFT 2 5 5 5 5 0 8 8 8 you’ve 8 magine this scenario: you’re visiting a new website. you type in a search engine. Keyword searches that 5 3 0 0 which articles attracted you the most 0and how It looks attractive with a ton of tempting, thoughtful conducted, 0 5 appears and long 0 can be 0 you’ve lingered on a website are all data that content that piques your eye. Then, a pop-up 0 1 2 3 1 1 0 5 4 9 6 1 0 0 0 3 5

5 4 6 3 2 0 8 4 0 9 0 1 0 0 0 9 5 5 5

0 05 55 1 14 44 2 26 66 3 33 33 1 12 22 1 10 00 0 08 88 5 54 44 4 40 00 9 99 99 6 60 00 1 11 11 0 00 00 0 00 00 0 00 00 3 39 99 5 55 55 5 55 5 55 5 8 0 0

0 55 5 0 1 4 41 4 2 6 62 3 63 3 3 1 32 2 1 1 20 0 1 0 8 80 0 5 4 45 4 80 0 4 9 49 9 9 6 0 06 0 1 1 11 0 90 0 0 0 00 0 0 0 10 0 0 3 9 93 0 5 5 55 05 5 05 5

5 5 0 0 5 5 00 5 4 4 1 1 4 4 11 4 6 6 2 2 6 6 22 6 3 33 33 33 3 3 2 21 12 21 2 0 0 1 1 0 0 11 0 8 8 0 0 8 8 01 8 4 4 5 5 4 4 50 4 0 0 4 4 0 0 45 0 9 9 9 9 9 9 94 9 0 06 60 06 0 9 1 11 11 11 1 6 0 00 00 00 0 0 0 0 0 0 0 01 0 0 0 0 0 0 0 00 0 9 9 3 3 9 9 30 9 5 5 5 5 5 5 50 5 5 5 5 5 35 55 55 5 5 1 1 5 5 5 8 2 2 0 8 8 0

5 00 55 4 11 44 6 22 66 3 33 33 2 11 22 0 11 00 8 00 88 4 55 44 0 44 00 9 99 99 0 66 00 1 11 11 0 00 00 0 00 00 0 00 00 9 33 99 5 55 55 5 55 5 55 5 8 0 0

I

offers you a free gift – a discount voucher for your favourite burger joint or maybe a free movie ticket - for the trifling price of offering a few personal details like your name, e-mail, age or personal occupation. Or imagine another scenario – you’ve downloaded that new social media app or maybe a new game and suddenly out of the blue, it wants to link up with your Facebook or Twitter profile for ‘easier’ access in exchange for a few virtual gewgaws.

Something for the price of nothing is a good thing right? It’s only just a few harmless details, right? Right?

Well, think again. Where exactly is all this data going?

Who exactly is keeping it? Who has access to this data?

How will it be used? All this data forms a profile of who and what you are, your personal habits, your preferences, likes and dislikes. This pervasiveness extends even to what

collated to form a database with you as the subject. With it, marketers can find out and offer personalised ads that would be targeted to best appeal to you. Unfortunately, the problem is what happens with this data if it falls into the wrong hands.

For the same reason that you shouldn’t tell a stranger where you live or your phone number, so should you extend this to your online presence. Every scrap of information out there is literal virtual gold and worse, is a dangerous risk. The minute you give out your personal information, you have no control over what happens to it or where it goes. While some companies implement comprehensive data privacy policies, most don’t. The onus is on you to protect your personal data. Here’s a few short tips on how to keep your personal data safe:

Protecting Your Personal Data 1) Treat your personal details and personal data with care. This includes your e-mail address and other personally identifiable demographics. If forced to, give a dummy e-mail address 2) Adjust the privacy settings on Facebook and other social media sites to the level you feel comfortable with.

This is located in the settings menu.

3) When linking up to a website or giving personal data to an app or website via a social media site, check the data privacy policy and where the information goes. Read the fine print!

4) Implement robust passwords on your various e-mail accounts and additional login security. Eg- Gmail requires a confirmation number from your phone for log-ins.

Q1 2 0 1 4

7

5 4 6 3 2 0 8 4 0 9 0 1 0 0 0 9 5 5 5 1 5 2 8

0 1 2 3 1 1 0 5 4 9 6 1 0 0 0 3 5

5 4 6 3 2 0 8 4 0 9 0 1 0 0 0 9 5 5 5

THE WORD

The word with...

JASON LO

Tune Talk CEO, late night talk show host, musician, producer and family man Jason Lo talks about how he keeps on top of work and family life with the power of tech.

SHOUT!

As a CEO, celebrity, boss, husband and father, you are wearing many hats at the same time. How do you manage all these roles?

Jason: My work involves a lot of communication and that holds true for all the roles I take on. I’m constantly in touch with my colleagues, friends and family to stay on top of things. Technology allows me to be as accessible as possible regardless of where I am. Key to this is the use of a number of apps that enhance communication so that I’m able to make decisions remotely. I also use a lot of social media like Facebook and Twitter.

SHOUT!

How do you use technology to maintain a balance between family, career and fans?

Jason: My family and I use the group chat feature on WhatsApp and Facebook a lot. We can seek opinions or advice from each other regardless of distance. This also holds true for work as well and it’s an effective tool to interact with colleagues.

SHOUT!

8

How do you stay connected with your family on the go?

Q1 2 0 1 4

Jason: I use SMS, Whatsapp, Skype and Facetime for iPhone. Many technologies enable you to keep in contact with people. Technology doesn’t just change the way you stay connected, it just makes it even more convenient.

SHOUT!

What apps do you use the most?

THE WORD Jason I have a lot of apps, over a hundred on my phone and experiment with them to find what works best for me. For now, the apps that see the most use are WhatsApp, Twitter, Facebook, Waze and, of course, Candy Crush.

SHOUT!

With kids increasingly being given a smart device these days, how do you manage them and the risks of going online?

Jason: I get involved in what interests them while setting ground rules on where they can head to on the Internet. There’s a massive trove of information available on Wikipedia, Google and YouTube. My kids even searched YouTube to find a tutorial on how to make jelly. Education is literally at our fingertips. If we want to take a role in guiding our kids online, we need to learn the technology that they use and their interests.

You’ll have to go through and determine what apps are appropriate for their interests and age while remaining educational and entertaining. Even games have a role to play in developing decision making and handto-eye coordination skills. Of course, this has to be taken in moderation or they’d be glued to the tablet all day.

“Technology doesn’t just change the way you stay connected, it just makes it even more convenient.”

SHOUT!

Do you have any parenting tips to share?

Jason: I’m not an expert, but I would say that you have to give some room and allow your kids to explore what they want to explore.

I understand the point of giving kids a motivational push in the right direction but they will eventually find their own inclinations and preferences eventually.

What’s important is giving them the right foundation and teaching them to use the technology that we have at our disposal responsibly.

JASON’S PICKS

A handy selection of seven apps for parents with kids Star Walk For Android and iOS RM10.33 Google Play/USD$2.99 iOS Gorgeous app that lets you explore the stars in real time via your smartphone. Just point it at the night sky and you’ll get tons of trivia and info on stellar bodies. Highly educational...

World of Gooo For Android and iOS RM 16.51 Google Play/USD$4.99 iOS Beautiful, challenging yet easy to learn puzzle game where you control a bunch of lovable sentient blobs called Goo Balls to solve a variety of puzzles

Temple Run For Android and iOS Free The original endless runner. You’ve nicked an idol and the natives are out to get you so you’ll have to run for your life while dodging obstacles and getting even more tasty loot

GarageBand For iOS Free Turns your iPad, iPhone or iPod into an array of musical instruments so you can literally make music anywhere you go. Lots of features and powerful enough to let you record up to a 32-track song

ScrabblEe For Android and iOS Free on Android/USD$7.99 iOS The classic game of words on your tablet or smartphone to play solo or with friends online.

The Android version is free but has ads galore.

Find my iPhone For iOS Free Forgot where you misplaced your iPhone, iPad or Mac? This handy app will help you find your missing device, remotely lock it, send a message or play loud sounds from it to track it down.

Keeks For Android and iOS Free Watch and share short videos from all around the world with the ability to share videos to all the other usual social media sites.

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9

HANDS ON

BACKING UP YOUR ANDROID DEVICE

Discover the art of backing up, transferring and restoring your data and settings to your Android device from one Android phone to another or even restoring it all from scratch with this handy guide OPTION 1 – Google Backup This option needs you to have a Google e-mail account set up first. It won’t save all your app settings but will save your contact details •

Go to your Settings option on your older Android phone. It should be indicated by a cogwheel or wrench icon depending on brand. Click on it.

•

Find the Backup & Reset option and click on it.

•

Tick on the “Back up my data” setting and “Automatic restore”

•

Google uploads a copy of all your phone contact numbers and transfers it to the new phone when you restore it. E-mail is stored on their servers so it’s simply a matter of downloading it again.

Purchased apps can be reaquired online play store.

•

On the new phone, go to the Backup & Reset option in Settings and click “App data and settings restore”. Voila! You’re done.

OPTION 2 – Backup and restore with Helium This free app on the Play Store is able to produce a more complete backup of your phone and apps

10

•

Download the Helium app into your phone from Google Play store and your PC from Helium’s website (www.clockworkmod. com/carbon).

•

Upon starting the Helium app, a step by step option will be shown on your phone display telling you what’s your next step.

•

Go to Settings Build number enable developer options.

•

Go back to the Settings menu Developer options a Tick to enable USB debugging.

•

If your PC is not detecting your phone model, you will have to download the Drivers from Helium’s website and follow the step by step tutorial provided on the website.

•

Once installed, your PC will be able to detect your device and this is when you can start the app in your phone. Place a tick on the items you wish to backup and then click on “Backup”.

•

Connect the new device to your PC via USB. Select “Restore and Sync” and select where you’d like to restore your device from. Tap on it and all files will be restored. Rejoice!

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Tap on it 7 times to place

NUMBERS

Household Use Of The

Internet 153.4

SIN

149.4

Viet

Fixed (Wired) Broadband

115.2

Indo

26.1

Celular Telephone

1.2

113.8

BrU

5.0

4.8

142.5

106.8

Celular Telephone and Fixed Wired Broadband per 100 inhabitants in the Asean Countries

Hotspot Locations by State 2012

MAS

3876

Kuala Lumpur

6657

6613

Penang

6036

1.5

4961

Selangor

5346

153.4

3645

Johor

3375

1706

Kedah

2323

1591

Perak

1973

1941

Sarawak

1941

2013

1511

Terengganu

1482

12,959,000

1576

Pahang

1481

1014

Melaka

1272

1184

Kelantan

1127

1228

Sabah

999

555

Negeri Sembilan

557

7

Perlis

141

77

Putrajaya

58

8

Labuan

8

Phil

2.2

8.4

132.0

CAM

101.9

Lao

0.2 120.3

Thai

MyR

5.2

3G Subscribers

Prepaid

0.0

Postpaid

4,055,000

4,495,000

2012 10,506,000 Prepaid

Postpaid Postpaid

Prepaid Prepaid Postpaid

Broadband Subscriptions & Penetration Rate 25002500 20002000

2417.5 1865.0

2419.6

2408.3 1909.8

1939.8

15001500

500 500 0

0

Wireless Wireless Wireless Fixed Wired Wired Fixed ADSL, SDSL, VDSL, Fiber, Satellite and Fixed Wireless

10001000

1st Quarter

2nd Quarter

3rd Quarter

2013

Wireless Mobile Broadband, Pay Per Use, WiMax and EVDO

How To Keep your Prepaid Phone Credit Valid for a Whole Year!

WHAT IS 365-DAY CREDIT VALIDITY? It is a mobile prepaid package offered by mobile service providers to meet the needs and requirements of certain segments of prepaid customers. Introduced in 2008, it stretches the total mobile prepaid credit validity lifespan for up to 365 days.

HOW DOES IT WORK? Usually a minimum fee is deducted from your credit balance, and once activated, it allows the customer to make and receive calls for the entire 365 days. It will enable full utilisation of prepaid credit balances within the period. Customers can now enjoy uninterrupted service over a 365 day (1 year) period.

WHAT ARE THE PLANS OFFERED? Most service providers actually provide this plan to ensure customers will be able to have their account valid for the whole year. The plans are shown as below:

SERVICE PROVIDERS

365-Day Credit Validity Packages Hotlink Validity 365 • Keep your number active for 365 days for RM33 Steps: • To subscribe, dial *100# and select ‘Hotlink Specials’ Super Long Life ™ • Once subscribed, the subscriber can extend talk time validity to one year by paying RM30 Steps: STEP 1 : Key in *128*1# and Press SEND/ CALL STEP 2 : Key in 7 for Talk time Services STEP 3 : Select 3 for Super Long Life and Press CALL STEP 4 : You will receive a confirmation SMS with your new credit balance XPAX, UOX & SOX Packages • Credit Validity for the packages differ • Consumers need to ensure RM30 and above reload amount to ensure longer credit validity • Consumers have the option to subscribe to either 1 year or 2 year credit validity: 365 validity = RM30 730 validity = RM50 Steps: • For credit Validity of 1 year for RM30, type EXP1 and send to 28882 • For credit Validity of 2 years for RM50, type EXP2 and send to 28882 Tune Talk’s feature service • 365 validity period for RM38/- (1 year validity period plan) Steps: • Send EXT to 2222. Upon activation, you will receive a confirmation message via SMS

Do you want to try your luck winning great prizes? Log on to our FACEBOOK page at www.facebook.com/ consumer.forum.malaysia and PARTICIPATE in our 365 Credit Validity contest today! For any enquiries, please drop us an email at 365CV@cfm.my

do you know?

As a responsible consumer, get to know the right channels for addressing your complaints. Different agencies and authorities are appointed based on different type of services. Jurisdiction empowered to these agencies are also limited. So, be savvy and save time by complaining correctly.

HOW TO MAKE A COMPLAINT

Lodge a complaint directly to the Complaint Online Portal (CoP): www.complaint.cfm.org.my

Fax in to: Fax: +603-2693-2288

Write in to: Email: aduan@cfm.org.my Walk-in or write to: Communications & Multimedia Consumer Forum of Malaysia 6-02, 6th Floor Wisma Straits Trading No. 2, Lebuh Pasar Besar 50050 Kuala Lumpur Malaysia

The COP stands for Complaint Online Portal which is a self-managed complaint portal designed to allow you the consumer to monitor for yourself the status of your complaint, looked at or responded to by cers. It gives you a transparent access to the status of your complaint.

DIGITAL LIFE

The Cost of Losing Your Smartphone

A lost or stolen tablet costs more than just money. Find out why and what to do if the unforeseen happens...

L

osing a Smartphone or a Tablet can be a costly affair, but while the devices themselves can be replaced, the data on it may be lost forever. If the device belonged to a minor, they may be even more emotionally affected by the loss. To the parents, the loss of their child’s mobile device could spell trouble, especially if it contained personal information about the child. Photos, text messages, notes and their address book could potentially jeopardise not only their safety, but of others as well.

In addition, a lost phone can result in heavy phone bills if the thief decides to make international calls. To prevent

this, users can now request for their stolen phones’ IMEI to be blocked, which renders the devices useless. This can be done by making a request to their service provider.

It is important to know that most smartphones can be locked if an unauthorised person tries to use the device.

There are many apps on Google’s Play Store for this purpose, or users could use the built-in Android Device Manager to enable remote data wiping and device locking. iOS users have the same functionality through the iCloud: Use Lost Mode feature. Do take note that these measures need to have been activated beforehand.

Android Device Manager

iCloud: Use Lost Mode

All Android-based phones have this feature but it needs to be activated manually. Check your Smartphone manual on how to do this as different vendors may have different Settings menus. To locate or lock your Smartphone, use any Internet browser to access www.google.com/android/devicemanager and sign in with the Google account associated with the lost device. From there, users can make the device ring to make it easier to locate. Or if the device is lost or stolen, press the “Setup Lock & Erase” button.

This feature is available on devices with iOS 6 or later. On iOS 5, users can only lock the device but won’t be able to track it. To lock the device, point any browser to and sign in with the Apple ID associated with the Smartphone.

Select the device that you want to track or lock and click on the Lost Mode button. Users can then enter a passcode (if the device didn’t have one) which prevents it from being used. You can also enter a message and phone number if it’s found by someone.

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Get help from customer service PAY TV

TELECOMMUNICATIONS

FREE TO AIR TV Media Prima Berhad

Calls to 1300-111-000 from your Celcom numbers Dial 1111 if you’re calling from your Celcom mobile

Tel: 019-388-0632 (Joe) Tel: 016-915-8281 (Sandra) aduan@mmcp.org.my

Sistem Televisyen Malaysia Berhad (TV3) +603-7726-6333 contactus@altmedia.my

1-300-82-3838 (local) +603-9543-4129 (oversea)

UniFi Call Center: 1-300-88-1222 (pre sales) 1-300-88-1221 (current subscribers) 1-300-03-1300 +603-8800-8888 (kl) +604-722-8888 (penang) +605-811-8888 (perak) +606-733-8888 (melaka) +607-293-8888 (JB) +609-293-8888 (kuantan)

016-2211-800

TM Call Center: 100 (Malaysia) 1-300-888-123 (mobile) +603-2241-1290 (Overseas)

Call 1-300-88-1222 Call 100 (Malaysia)

+603-79490000 customer.care@tunetalk.com.

Metropolitan TV Sdn Bhd (8TV) +603-7726-6333(Alt Media) +603-7728-8282(8TV) contactus@altmedia.my chinese@8tv.com.my 8tv.urban@gmail.com

eTV Holding Sdn Bhd (eTV) 1800-87-9993 Ch-9 Media Sdn Bhd (TV9) +603-7726-6333 contactus@altmedia.my

1800-87-7790 support@redtone.com helpdesk.broadband@redtone.com careline@redtone.com customer.care@redtone.com prepaid@redtone.com

+603-8991-7080 015-4815-5515 onehelp@jaring.my

Hotline +6018-388-1318 / UM1318 customer.service.@u.com.my

Asian Broadcasting Network (M) Sdn. Bhd. (ABN) Tel: +603-8947-0222

Nat Seven TV Sdn. Bhd. (NTV7) +603-7726-8777 feedback@ntv7.com.my al hurahmedia corporati0n

Hotline: 1-800-82-1123 Or dial 123 from your Maxis mobile.

International calls: +60374922123 Fax: +603-7492-2950 http://www.maxis.com.my http://www.hotlink.com.my

1800-18-1818 +603-5021-2122 (Oversea) customerservice@time.com.my +6018-333-0000 yescare@yes.my

Pertubuhan Berita Nasional Malaysia (Bernama) support@bernama-tv.com

TV AL Hijrah (TWAH) +603-226-01600 info@tvalhijrah.com

RADIO media prima radio networks

ASTRO RADIO SDN BHD

+603-9543-8888 webmaster@era.fm

+603-9543-8888 webmaster@litefm.com.my

+603-9543-8888 webmaster@my.com.my +603-9543-8888 webmaster@thr.fm +603-9543-8888 webmaster@hitz.fm

+603-9543-8888 webmaster@sinar.fm

+603-9543-8888 webmaster@mix.fm

+603-9543-8888 webmaster@melody.com.my

+603-7724-1144 (studio) +603-7710-5022 (office)

+603-7710-8822 (Studio) +603-7710-5022 (Office)

+603-7710-0110 (studio) +603-7710-5022 (office)

star rfm sdn. bhd.

BERNAMa RADIO24

+603-7885-1188 (Office) +603-7710-3988 (Hotline) feedback@988.com.my

+603-2692-7939 br24@radio24.com.my

+603 7885-1885 digital@red.fm

CAPITAL FM SDN. BHD.

+603-7885-1885 (Office) +603-7885-1188 (Office) +603-7733-5757 (Studio) INSTITUT KEFAHAMAN ISLAM MALAYSIA

+603-7724-2115 (Studio) +603-7885-1188 (Office)

+603-6204-6200 info@ikimfm.my

BFM MEDIA SDN.BHD

KRISTAL HARTA SDN. BHD.

+603-9543-8888 webmaster@xfm.com.my

+603-2035-5900

+608-231-1799

SUARA JOHOR SDN. BHD.

+607-333-1041 (Studio) +607-331-4104 (Office)

HUSA NETWORK SDN. BHD.

+609-624-1008 (Conty) +609-626-2255 (Office) admin@manis.fm

Website:

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