SHOUT Q2 2014

SHOUT! quarterly newsletter

published by the Communications and Multimedia Consumer Forum of Malaysia

www.cfm.org.my

KDN PP 17752/11/2013 (033132)

Free Copy

DIGITAL LIFE

THE WORD WITH...

SARIMAH IBRAHIM & ROD MONTEIRO

The MIX Breakfast Show’s DJ duo talk about how social media has enhanced the radio star

THE CYBERBULLY SCOURGE Find out if your child is being cyberbullied and what you can do

CLASS IS IN...

TOP APPS FOR COLLEGE

Our essential app picks to get you on the ball and ahead of the class

INTRO

ON THE WIRE

Quarter 2 2014 EDITOR’S NOTE

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CFM HOSTS INAUGURAL FORUM TO DISCUSS STATE OF MALAYSIA’S BROADBAND

THINGS THAT YOU WILL LEARN IN THIS ISSUE

3 HEARTWARMING SHORT FILMS

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4 Essential Apps For College

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7 BATTERY LIFE SAVING TIPS

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View a delightul trifecta of films from award-winning Malaysian Director Quek Shio Chuan Get ahead of the class with these useful apps Tips to get more out of your smartphone’s battery

TABLE OF CONTENTS

ON THE WIRE

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THE NUMBERS – Behavioural Patterns of Malaysian Youngsters Towards Social Media

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APPZONE – CLASS IS IN

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The Guide – ESTIMATE YOUR DATA USAGE AND BUY THE RIGHT PLAN

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THE WORD WITH – SARIMAH IBRAHIM AND Rod Monteiro

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Find out about the latest member to join the esteemed CFM Council, the dangerous Heartbleed bug and more Welcome to our second issue of Shout! Magazine for 2014. Today, people are so much more connected than ever before at any other point in our history. With this radical paradigm change in the way we communicate comes new ways of responsibly managing it. The virtual anonymity that the Internet brings also harkens its own forms of challenges. Find out what cyberbullying is and how to deal with it in our article on p13.

For our special feature this month, we speak to radio DJs Sarimah Ibrahim and Rodney Monteiro who host the popular MIX Breakfast Show. They speak of what drives them and how they feel radio is becoming an integrated part of Malaysia’s vibrant social media scene today on p8.

Hope you have a good read and may we see you again in our next issue!

Dr. Shanti Balraj Baboo from USM uncovers insights into how Malaysian teens interact with social media Academic life is quite a challenge. Here’s four apps that’ll make student life just a little easier

Don’t have enough data to last the month? Find out how to gauge your data usage with this handy guide

The dulcet-voiced DJ duo on the Mix Breakfast Show share about life as a DJ on the airwaves and how tech and social media have enhanced the radio star

CONNECTED - MOVING HEARTS AND MINDS 10 Mediha Mahmood Editor KDN PP 17752/11/2013 (033132) SHOUT! is published on a quarterly basis by: Communications and Multimedia Consumer Forum of Malaysia 6-02, 6th Floor, Wisma Straits Trading, No 2, Lebuh Pasar Besar, 50050 Kuala Lumpur T: 03-2692-3800 F: 03-2693-2288 W:www.cfm.og.my Printed in Malaysia by Art Colours Systems Sdn Bhd

No. 37-1, Jalan Menara Gading 1, Taman Connaught, Cheras, 56000, Kuala Lumpur, WP Kuala Lumpur, 56000, Malaysia

Distributed by MPH Distributors (M) Sdn Bhd

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Q2 2014

A master at tugging heartstrings, Malaysian Director Quek Shio Chuan shares three of his best featurettes

TOP GEAR - MAGNIFICENT MOBILES

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We round up four of the hottest flagship Android smartphones in the market

HANDS ON – 7 TIPS TO EXTEND YOUR SMARTPHONE’S BATTERY LIFE

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Digital Life – THE CYBERBULLY SCOURGE

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Out of juice for your phone by midday? Follow these seven tips tips to extend your smartphone’s battery life Find out about the new scourge of cyberbullying,how to identify and ultimately counter it

The Communications and Multimedia Consumer Forum of Malaysia hosted a forum on16th of May to highlight issues regarding consumers in the multimedia and telecommunications industry as well as to analyse the state of broadband implementation in Malaysia in sync with this year’s theme ‘Broadband for Sustainable Development’. The event was held at the Le Meridien hotel, Kuala Lumpur and saw over a hundred representatives from Malaysian consumer associations, telco service providers and local celebrities.

Pn Normazalila ABU BAKAR JOINS THE COUNCIL The latest addition to the Consumer Forum of Malaysia council, Pn. Normazilila Abu Bakar brings her extensive experience as an academician and researcher to the group.

Currently a Senior Lecturer at Management and Science University (MSU), Shah Alam, Selangor, Pn. Normazilila also conducts research programs with an eye on the enhancement of service performance. She is also an active panel member of the Panel of Mediators for the Malaysian Mediation Centre (MMC) in disputes regarding Community, Telecommunication and Family.

NEW SMARTPHONE PRIORITISES PRIVACY A new smartphone dubbed the Blackphone that prioritises privacy is now available. It uses an operating system based on Android called PrivatOS and has a full suite of privacyenabled applications that promise secure communications, texting, browsing and file storage. Check it out at www.blackphone.ch

Bleeding from the Heartbleed Bug Discovered in April, the Heartbleed bug affected major websites like Instagram, Gmail, Yahoo!, Flickr and more. A skilled attacker can steal critical data with this bug. While the bug has been patched it’s still best to change all your online passwords.

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APPZONE

The Guide

CLASS IS IN - FOUR ESSENTIAL APPS FOR COLLEGE

No one can say that going through college is an easy task, what with juggling schedules, attending lectures, doing homework and class projects as well as the nail-biting dread of getting ready for the yearend finals. All of this involves buckets of sweat and tears, late nights and in all likelihood, enough coffee to flood a good sized lake. While earning your way to a coveted mortarboard isn’t exactly a walk in the park nor should it be, and while we can’t exactly help do the legwork for you, these four apps for iOS or Android will go a long way to making academic life a bit easier. Now, it’s time to hit the books, er...apps!

ESTIMATE YOUR DATA USAGE AND BUY THE RIGHT PLAN Extreme Usage

Surfing multiple websites using one data connection and very heavy downloading and uploading large video or graphic files

High Usage

Heavy downloading and uploading large video or graphic files

Medium Usage

Send receive emails with attachments, visit websites, watch some online videos

Low Usage

Send and receive emails, visit websites

How much data does each activity consume?

Depending on the speed of your connection, the following examples determine how much data you could possibly use.

EDUCATION APPS Kingsoft Office

Free for iOS and Android www.kingsoftstore.com This free full featured word processing package lets you create and edit text documents, presentations and it’ll even do spreadsheets too. It’ll snag documents off a cloud storage service and is full featured enough to give the real deal a run for its money. There’s even a PC version too.

Evernote

Free for iOS and Android www.evernote.com Like its name implies, it helps you to remember everything that you jot down. It’ll take more than just class notes as it’ll save website clippings, pictures, files and more. Everything is saved and synced to your PC, phone and tablet in one fell swoop.

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Q2 2014

MyHomework Student Planner

Free for iOS and Android myhomeworkapp.com This handy app works across multiple platforms including your PC and lets you add in homework to do, upcoming tests, projects, schedule your classes and most important of all – set down reminders for when all that stuff is due.

It also works offline as well.

Wolfram Alpha

RM 9.80 for Android; US$2.99 for iOS bit.ly/18MJ2Y4 (Android)/ bit. ly/1kjQtPP (iOS) Sure, it costs a bit but it’ll work you through an equation and tell you how exactly to achieve it. It’ll handle basic math, algebra, calculus, trigonometry, statistics, physics, chemistry and even the life sciences too.

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THE WORD

THE WORD

The word with...

ROD MONTEIRO AND SARIMAH IBRAHIM

The dulcet-voiced duo on the MIX FM Breakfast Show that keep Malaysia entertained with a steady patter of top-of-the-morning commentary mixed with a slick stream of musical hits shares how tech and social media have enhanced the radio star

smartphone, my car and my cat Molly.

Rod: My wife and son both.

SHOUT!

Who was the most interesting guest that you’ve ever talked to on the show?

Sarimah: I’m a huge fan of Lifehouse. We got them in

the studio one day and I sang a song to him, it’s called “Broken” and I nearly cried. It was a moving experience.

Rod: A girl called up from hospital. I sensed she was a potential suicide case and I kept interacting with her on the air and off to make sure she was alright for the whole day and a week afterwards. Two years later she called back thanking me for the time I spent with her.

SHOUT!

How did you get started in show business?

Rod: I have a background in stage work. I’ve done

hosting, DJ’ing and also did a stint as an emcee though it was hard to maintain a family with my erratic work schedule. I auditioned for Mix FM and here I am now.

Sarimah: When I was 18, a lady came up to me and asked

me to audition for a toothpaste commercial. I got the part and was in several product commercials after that. I went on to star in a series of Malay movies and now I’m a radio DJ.

SHOUT!

What’s a typical day at work like?

Sarimah: Being on the Breakfast Show is like doing a TV

show, though it’s a lot more challenging than singing, being on TV or acting. With radio, you have to paint images with only the sound of your voice. There has to be scripting, planning, follow ups...the works. I wake up at 3AM and reach the office by 4AM where we go over the day’s programme. At 6AM we go live.

Rod: Through the course of the show there’s a lot of social interaction as well; we need to be on top of current events, trends and music to keep listeners informed and entertained. Once our slot is over it’s back to planning for the next day’s work.

SHOUT!

What are the things in life that you can’t do without?

Sarimah: My loved ones come first. Other than that it’s 8

Q2 2014

“We all still desire a human connection, listening to a real voice rather than just seeing a touchscreen. That’s where radio comes in. People still want to connect and hear and get to know personalities.”

Sarimah Ibrahim SHOUT!

How do you think social media affects your work or changes it? Will radio remain relevant in an age of instant updates?

Sarimah: Social media is now an arm of radio rather

than a distinct separate channel. Before social media became big on the scene, radio was just a distant voice that you tuned in to. With social media, there’s a whole new level of interactivity and there’s an immediacy to it that’s hard to top though it won’t render radio obsolete; not by far. We all still desire a human connection, listening to a real voice rather than just seeing a touchscreen. That’s where radio comes in.

People still want to connect and hear and get to know personalities.

Rod: Not everyone can listen in and some listeners prefer to Tweet or use Facebook rather than tuning in so these social media channels act as a complementary channel for people to interact with us. Radio will be here for a long time to come folks.

ROD AND SARIMAH’S APP PICKS

A selection of apps that help get Rod and Sarimah through the day Sarimah’s Picks

Keep Calm Creator For iOS Free While there are a variety of apps that make Keep Calm and Carry On posters, this particular one stands out as you can easily edit almost any part of the poster as you so desire.

Shakeo For iOS Free While it isn’t a replacement for an actual lawyer, Shake is useful for drafting simpler contracts such buying or selling stuff and the app comes with several templates to get you started.

Map My Ride For iOS and Android Free This cyclist’s app helps you plan and track your route as well as measure speed, distance, calories expended and much more. Handy for both casual and competitive cyclists alike.

The Rod’s Picks

Kung-Fu Runner For iOS Free This casual game has you dodging angry crows aiming to do you in while you attempt to stay aloft by leaping from cloud to cloud while going as far as you can.

StrongLifts 5x5e For iOS and Android Free Need to be stronger? StrongLifts will sort you out. This app helps to customise your lifting regimen, track your progress or lack thereof and updates your routine accordingly.

TripAdvisor For iOS and Android Free A useful way to plan your trip as well as book and get the lowest prices and indepth crowdsourced insight on almost any tourist destination as well as quite a few obscure ones too.

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TOP GEAR

CONNECTED

MOVING HEARTS AND MINDS

Master storyteller Quek Shio Chuan talks about how he got into the art of filmmaking and his directorial journey

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“As a filmmaker, you have an inherent responsibility to create content that imparts a beneficial, uplifting message.”

hen I was still an undergraduate at UTAR in 2008, my lecturer persuaded me to participate in the Astro Nextgen Contentpreneur Awards. My submission called Contaminated won the award for Outstanding Music Video.

I took part again next year with a documentary called Tidal Tales. This won the Revolutionary Documentary and Phenomenal Art Direction award. I’ve never looked back since. I’m currently attached to Reservoir Production as a director and with them I’ve had the opportunity to work with a number of high profile clients and you’ll have seen some of their commissioned work on TV like Yuna’s Sparkle music video for Samsung as well as Strangers and Young Hearts for Petronas.

I find realising the visions of my clients gratifying but my passion remains in film making. I love making films that have a positive message about them. As a filmmaker, you have an inherent responsibility to create content that imparts a beneficial, uplifting message. While it’s easy to make a film watchable by throwing in something trendy or controversial, it’s a test of the true filmmaker’s craft to do so without such sensationalism. I also love exploring fringe characters in society like the autistic guy from Guang and the mortician in Sunflowers.

These people are all around us and I’d like to share their story with the world.

I dream to expand my portfolio to be a feature film director one day over my current featurettes and commercial work. Currently, there isn’t much of a calling for English language features in the Malaysian film industry as the most successful ones are primarily in the vein of the usual gangster or ghost movies.

What broke the mould last year was Journey the movie – it’s the most successful Malaysian film ever. I aspire to create something as beautiful one day.

For those who’ve just started their journey in filmmaking, don’t be afraid to turn your ideas into films. If you don’t shoot it, it will still just remain an idea.

The best way to master the art is to do it yourself so you can learn where your shortcomings are and avoid them in the future. Practice makes perfect.

CINEMA FANTASTIQUE Scan the QR codes or use the links and enjoy some of Shio Chuan’s finest work

TOP GEAR 1

Magnificent Mobiles

While the weather may be blazing hot, these hot new smartphones from some of the biggest names in the business are even hotter. Both powerful and gorgeous in every sense of the word, these new smartphones are indubitably magnificent mobiles indeed...

Samsung Galaxy S5

RM2399, www.samsung.com/my Understated in design but lavishly specced, the Galaxy S5 integrates some serious tech. For starters, it’s IP67 rated, meaning that it’s dustproof and water resistant in up to a meter of water. It comes with a razor sharp 5.1-inch 1080P display, runs Android 4.4 on a 2.5GHz quad-core processor, packs 2GB RAM, 16GB of storage with a microSD card slot and has a 16-MP camera that can take 4K resolution video. A battery saving mode offers phenomenal longevity though its removable 2800mAh battery lets you swap it if so needed. Other nice extras include a heart rate sensor and a fingerprint reader too.

2 HTC One M8

RM2,399, www.htc.com/sea HTC’s sleek wunderkind comes with a 5-inch full HD 1080P display up front, a swift 2.5GHz quad-core processor under the hood with 2GB RAM running Android Kit Kat 4.4, 16GB built-in storage, seriously loud front-facing BoomSound speakers and a revamped UltraPixel camera crammed into a gorgeous 9.35mm thin all-metal casing. The M8’s UltraPixel camera also has a new depth sensor lets you take pseudo 3D shots and create a nifty bokeh effect.

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Huawei Honor 3C

RM499, www.vmall.my For a hair under RM500, Huawei’s latest Android 4.2 phone crams in a 5-inch 720P display, dual SIM card slots, a quad-core 1.3GHz processor, 2GB of RAM along with 8GB of built-in storage supplemented by a microSD card slot. Of note is the rear 8-MP camera that incorporates a Sony-sourced image sensor for better shots and the front 5-MP camera lets you take sharper selfies.

4 Guang

Sid & Barry

Sunflowers

A tale of two brothers, one of whom is autistic called Guang, his struggles to adjust to daily life and the simple things he enjoys. A very touching piece. bit.ly/1lPRD4C. aa

An experimental film that explores the themes of life, death and rebirth as well as the interrelationship between birds and seeds.

Weird and wonderful... bit.ly/1geSZ3T

A struggling makeup artist trying to make it in the big city finally manages to land a job though she soon finds out that her clients are rather unique and somewhat quiet... bit.ly/1jVOJfn

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Q2 2014

Xiaomi Mi 3

RM889, www.mi.com/my Belying its price tag, Xiaomi’s Mi 3 Android smartphone comes with impressive hardware. Figure in a 5-inch Full HD display, a 2.3GHz quad-core processor, 2GB RAM, 16GB of built-in storage and a 13MP camera that can capture 1080P video bringing up the rear. Alas, it lacks LTE but you oughtn’t quibble for what you’re paying for.

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DIGITAL LIFE

There is nothing more dreaded in the course of the day barring misadventure or mishap than the dreaded beep of a smartphone wailing ‘Low Battery’. While this isn’t an issue when you’re near a power source, it’s a recipe for disaster when you’re a mile away from a wall plug with nary a power bank in sight and you desperately need to eke out just that little extra bit of power to last through the day. Follow these seven tips – they’ll work for most smartphones today – and you’ll go a long way to enjoying longer battery life.

Steps by Steps

1.

DIM THE SCREEN Go into settings and dim your phone display down to the lowest level that you can comfortably read text at or set it to auto mode. You can also set a shorter screen timeout duration.

2.

TURN OFF WI-FI, GPS AND BLUETOOTH Your smartphone drains battery power scanning and searching for Wi-Fi hotspots as well as when you turn on GPS and Bluetooth connectivity. Turn them off if you’re not using them.

3.

DISABLE DYNAMIC WALLPAPERS Many phones have dynamic wallpapers with fancy animations that look great but drain battery life. Switch back to normal static wallpaper or a plain black background for less drain.

4.

5.

6.

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7. GET A BATTERY SAVER APP

MANAGE YOUR APPS Some apps constantly refresh themselves and receive data like e-mail or social media apps. Go into task manager and shut off apps you’re not using and set them to manually refresh either in the app itself or in your smartphone’s task manager.

Q2 2014

Battery Doctor for iOS and Android acts to automatically handle much of the tips that you see here, allowing you to more efficiently manage your battery life as well as charge it more effectively too. Download it for free at bit.ly/1ngiG8S

I HATE YOU!!!

YOU!!!

YOU LOSER!!! GO AWAY!!

THE CYBERBULLY SCOURGE

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ith new technologies comes new ways of interacting with people and unfortunately, new ways of abusing it. With the advent of social media networks and new forms of communication via smart devices, bullies today are not just limited to face-to-face encounters or poison pen letters. The cyberbully can strike anytime, anywhere and hurt anyone with texts, social media posts, SMS or e-mails. It isn’t just limited to sending threatening messages. Cyberbullies can even pretend to be the victim online and spread lies and rumours or even post embarassing or hurtful pictures and videos.

The effect on victims can be devasting, making them become withdrawn, humiliated, depressed, angry or worse; what more a child. Ofttimes, a child may be

How Do You Tell If Your Child is Being Cyberbullied

TURN OFF HAPTIC FEEDBACK Many smartphones vibrate to indicate incoming messages or for more responsiveness when using the touchscreen. Turn this function off and you save a bit of battery power.

MANAGE YOUR NETWORK When your phone is searching for a network, it uses up battery power. If your phone has LTE and you’re in an area that lacks good LTE reception, it keeps searching to no avail and just wastes power. Set your network to just use 3G mode instead.

I HATE YOU!!!

7 TIPS TO EXTEND YOUR SMARTPHONE’S BATTERY LIFE

WATCH OUT! IM WATCHING YOU!!

WE DON’T NEED YOU!!

GO AWAY!!

YOU ARE UGLY!!!

HANDS ON

1) Your child acts angry, irritable, withdrawn or shies away from using their smartphone, tablet or PC and acts upset, nervous or uncomfortable when using or getting messages from them.

2) They start shying away socially from classes, school or social occasions that they would normally attend.

3) Unusual changes in behaviour at home such as a lack of appetite or even bingeing out on food or avoiding going out with friends or family altogether.

reluctant to communicate their distress for many reasons, among them shame or fear.

Identifying and addressing this scourge requires open communication and observation of your child. Is he or she feeling withdrawn or having unusual behavour from the norm? Are they feeling upset or shy away from certain classes, activities or after going online? It’s possible then that he or she may be a cyberbullying victim.

Reassurance, constant communication with your child and support is needed at this crucial juncture as well as firm action. While there’s no overnight solution to resolving cyberbullying, parents can make a decisive difference in identifying and protecting their children from this plague.

What To Do If Your Child is Being Cyberbullied 1) Reassure and tell your child that they did the right thing to tell you about it and that they should not respond to the bully 2) Sit down and compile a record of cyberbullying and gather evidence - e-mail, SMS and websites – save or print them out.

3) Help to remove the bully from your child’s friend lists and block them on social media to prevent further bullying 4) If your child thinks the cyberbully is a fellow student, talk to their teacher and highlight the issue. If you worry that your child is in danger, contact the police. Also contact your child’s Internet, mobile provider and highlight what has happened so they can help suspend the bully’s account or remove hurtful content.

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Get help from customer service PAY TV

TELECOMMUNICATIONS

do you know?

FREE TO AIR TV Media Prima Berhad

As a responsible consumer, get to know the right channels for addressing your complaints. Different agencies and authorities are appointed based on different type of services. Jurisdiction empowered to these agencies are also limited. So, be savvy and save time by complaining correctly.

HOW TO MAKE A COMPLAINT

Calls to 1300-111-000 from your Celcom numbers Dial 1111 if you’re calling from your Celcom mobile https://www.celcom.com.my https://www.celcom.com. my/personal/helpsupport/ contactus/contactus-form

+6016-2211-800 http://www.digi.com.my/ custsvc@digi.com.my

Tel: +6019-388-0632 (Joe) Tel: +6016-915-8281 (Sandra) aduan@mmcp.org.my

1-300-03-1300 +603-8800-8888 (kl) +604-722-8888 (penang) +605-811-8888 (perak) +606-733-8888 (melaka) +607-293-8888 (JB) +609-293-8888 (kuantan) http://www.p1.com.my/ http://www.p1.com.my/ customercare/form/ careline@p1.com.my

+6018-0011-0800 careline@redone.com.my www.redone.com.my https://www.facebook.com/ RED1Mobile

+603-8991-7080 +6015-4815-5515 onehelp@jaring.my

Hotline: 1-800-82-1123 Or dial 123 from your Maxis mobile.

International calls: +60374922123 Fax: +603-7492-2950 http://www.maxis.com.my http://www.hotlink.com.my

+6018-0018-1818 +603-5021-2122 (Oversea) customerservice@time.com.my

+6018-333-0000 yescare@yes.my

TM Call Center: 100 (Malaysia) 1-300-888-123 (mobile) +603-2241-1290 (Overseas)

Sistem Televisyen Malaysia Berhad (TV3) +603-7726-6333 contactus@altmedia.my

1-300-82-3838 (local) +603-9543-4129 (oversea)

UniFi Call Center: 1-300-88-1222 (pre sales) 1-300-88-1221 (current subscribers) Call 1-300-88-1222 Call 100 (Malaysia)

+603-79490000 customer.care@tunetalk.com.

Hotline +6018-388-1318 / UM1318 customer.service.@u.com.my

+6011-2211 2211 http://www.clixster.net/ support@clixster.net

+603-2303 4988 http://www.buzzme.com.my /content/default https://www.buzzme.com.my /content/contact-us

Metropolitan TV Sdn Bhd (8TV) +603-7726-6333(Alt Media) +603-7728-8282(8TV) contactus@altmedia.my chinese@8tv.com.my 8tv.urban@gmail.com

eTV Holding Sdn Bhd (eTV) +6018-0087-9993 http://www.etv.my/etv/ index_en.html info@etv.my

Asian Broadcasting Network (M) Sdn. Bhd. (ABN) Tel: +603-8947-0222 http://www.abnxcss.com/ http://www.abnxcess.com/enquiry/

Ch-9 Media Sdn Bhd (TV9) +603-7726-6333 contactus@altmedia.my

Nat Seven TV Sdn. Bhd. (NTV7) +603-7726-8777 feedback@ntv7.com.my al hurahmedia corporati0n

Pertubuhan Berita Nasional Malaysia (Bernama) support@bernama-tv.com

TV AL Hijrah (TWAH) +603-226-01600 info@tvalhijrah.com

RADIO media prima radio networks

ASTRO RADIO SDN BHD

+603-9543-8888 webmaster@era.fm

+603-9543-8888 webmaster@litefm.com.my

+603-9543-8888 webmaster@my.com.my +603-9543-8888 webmaster@thr.fm

Lodge a complaint directly to the Complaint Online Portal (CoP): www.complaint.cfm.org.my

Fax in to: Fax: +603-2693-2288

Write in to: Email: aduan@cfm.org.my Walk-in or write to: Communications & Multimedia Consumer Forum of Malaysia 6-02, 6th Floor Wisma Straits Trading No. 2, Lebuh Pasar Besar 50050 Kuala Lumpur Malaysia

+603-9543-8888 webmaster@hitz.fm

The COP stands for Complaint Online Portal which is a self-managed complaint portal designed to allow you the consumer to monitor for yourself the status of your complaint, looked at or responded to by cers. It gives you a transparent access to the status of your complaint.

+603-9543-8888 webmaster@sinar.fm

+603-9543-8888 webmaster@mix.fm

+603-9543-8888 webmaster@melody.com.my

+603-7724-1144 (studio) +603-7710-5022 (office)

+603-7710-8822 (Studio) +603-7710-5022 (Office)

+603-7710-0110 (studio) +603-7710-5022 (office)

star rfm sdn. bhd.

BERNAMa RADIO24

+603-7885-1188 (Office) +603-7710-3988 (Hotline) feedback@988.com.my

+603-2692-7939 br24@radio24.com.my

+603 7885-1885 digital@red.fm

CAPITAL FM SDN. BHD.

+603-7885-1885 (Office) +603-7885-1188 (Office) +603-7733-5757 (Studio) INSTITUT KEFAHAMAN ISLAM MALAYSIA

+603-7724-2115 (Studio) +603-7885-1188 (Office)

+603-6204-6200 info@ikimfm.my

BFM MEDIA SDN.BHD

KRISTAL HARTA SDN. BHD.

+603-9543-8888 webmaster@xfm.com.my

+603-2035-5900

+608-231-1799

SUARA JOHOR SDN. BHD.

+607-333-1041 (Studio) +607-331-4104 (Office)

HUSA NETWORK SDN. BHD.

+609-624-1008 (Conty) +609-626-2255 (Office) admin@manis.fm

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