Australian Franchise Directory 2024 by CGB Publishing

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hank you for choosing our Australia and New Zealand Business Franchise Directory for 2024.

If you are considering becoming a franchisee and taking the leap to business ownership you have come to the right place. Our 2024 Business Franchise Directory is full of knowledgeable insights from our team of experts and is the most comprehensive list of franchise systems and services providers across Australia and New Zealand. The publication is the only one available in print and digital formats. In the 2024 Directory you can find essential advice and information from qualified lawyers and accountants, to industry experts with years of experience. The FCA (Franchise Council of Australia) have provided their Blueprint for Success in which they discuss the strength of the Franchise model in Australia. Doug Downer of Franchise Ready looks at the different generations strengths and how they can best use these in franchise ownership. Stewart Germann our expert across the ditch, talks changes to legislation and Matters to Be Aware of in 2024. Phil Chaplin of CFI Finance helps us assess is this the year to start a business and get Franchise Finance? He provides some thought-provoking questions for us to ask ourselves and hopefully help us to make the right decisions. Brian Keen takes a look at Multi Unit Franchises and tips to ensure their success. Buying a Franchise has the benefit of buying a business with established procedures and systems in place making it a less risky option for those wanting to create a lifestyle change. Becoming a Franchise owner is a large investment of your time and finances, so in addition to our list of franchise systems, franchise service providers and expert articles, we have included a list of useful information and helpful organisations. Whether you are considering buying a franchise or have recently established a franchise system, the team from Business Franchise Directory 2024 wish you the best of luck and success with your franchising journey. For all the latest and updated news throughout 2024 you can also check out our website www.businessfranchiseaustralia.com.au Vikki Bradbury Business Franchise Directory

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The information and contents in this publication are believed by the publisher to be true, correct and accurate but no independent investigation has been undertaken. Accordingly the publisher does not represent or warrant that the information and contents are true, correct or accurate and recommends that each reader seek appropriate professional advice, guidance and direction before acting or relying on all information contained herein. Opinions expressed in the articles contained in this publication are not necessarily those of the publisher. The publication is sold subject to the terms and conditions that it shall not be copied in whole or part, resold, hired out, without the express permission of the publisher.

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content s

C H A P TER 1

The Strength of the Franchising Model in Australia: A Blueprint for Success Matthew Monaghan | CEO | Franchise Council of Australia Matthew Monaghan is the CEO of the Franchise Council of Australia, the peak body for the nation’s $172 billion franchise sector. Mr Monoghan brings 20 years of experience working in and leading peak membership bodies across a number of diverse sectors. He has previously served as CEO of the Australian Childcare Alliance Victoria, and CEO of Chiropractic Australia. He has also held senior leadership roles with Carers Victoria, the Australian College of Nurse Practitioners, the Institute of Public Administration Australia and the Victorian Ombudsman.

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WHAT SHOULD FRANCHISEES KNOW BEFORE TAKING UP A FRANCHISE Robert Toth | Special Counsel | Sanicki Lawyers Robert is Special Counsel at Sanicki Lawyers, with over 35 years’ experience in Franchise, Licensing and Distribution law acting for both local and International franchisors, franchisees and master franchisees and with expertise in dispute resolution. Robert is an Accredited Commercial Law and Franchise Specialist, a member of the Franchise Council of Australia (FCA) and the International Franchise Lawyers Association (IFLA) and regularly writes for franchise and corporate journals online.

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Is this your year to start a new franchise business? Phil Chaplin | CEO | CFI Finance Phil Chaplin is the Chief Executive Officer of CFI Finance, a specialist finance company servicing Australia’s franchise, accommodation, and fitness sectors as well as small businesses more broadly. He has over 20 years’ experience in providing finance to businesses across Australia and New Zealand and has managed finance companies in the private and banking sectors. Phil is a former chair of the Equipment Finance division for the Australian Finance Industry Association and has been called on to provide insight and input into government policy, industry education, and to international players seeking to enter the Australian finance sector.

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Accounting essentials for franchise buyers Kate Groom | Co-Founder and Director | Franchise Accounting and Tax Kate Groom is co-founder and director of Franchise Accounting and Tax. She has previously worked for franchisors and as a business adviser. Kate’s focus is on helping clients understand the financial aspects of running a business and on business planning and coaching. She is also a director of a number of ‘not for profits’.

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Buying A Franchise – Avoiding Common Mistakes: Insights From A Commercial Lawyer Helen Kay | Founder | Rise Legal Helen Kay, is an accomplished commercial lawyer with over two decades of legal expertise. As the founder of Rise Legal, Helen specialises in delivering strategic and practical commercial and franchise legal solutions. Her exciting career has seen her in pivotal roles at prestigious law firms, consistently offering exceptional legal counsel. Her unique combination of hands-on experience and visionary leadership positions her as an invaluable asset in the realm of commercial law and franchise expertise, assisting franchisors and franchisees in safeguarding their business through comprehensive commercial legal support.

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A career path in business through franchising Jason Gehrke | Director | Franchise Advisory Centre Jason is the director of the Franchise Advisory Centre and has been involved in franchising for more than 30 years at franchisee, franchisor and advisor level. He advises both existing and potential franchisors and franchisees, and conducts franchise education programs throughout Australia. He has been awarded for his franchise achievements, and publishes Franchise News & Events, Australia’s only fortnightly electronic news bulletin on franchising issues. In his spare time, Jason is a passionate collector of military antiques.

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A change of model is not always a model of change Bill Morgan | Director | Morgan Mac Lawyers Bill has practised as a solicitor in Australia since 1998 and is a solicitor of the Supreme Court of England and Wales, with over 25 years’ experience in Commercial Litigation and Dispute Resolution. Bill is a Director of Morgan Mac Lawyers where he leads the Commercial Litigation Practice, acting for clients in complex commercial disputes. Bill is an arbitrator and a nationally accredited mediator. Bill has been a panel mediator for the Office of the Franchising Mediation Adviser and acted as a privately appointed mediator for franchisors and franchisees. He has also acted as a conciliator. With a practice at Morgan Mac Lawyers that has a specific focus in Franchise Law, Bill specialises in franchising includes drafting and advising on franchise documents for franchisors, acting in the sale and purchase of franchised businesses and acting in franchise dispute litigation and mediation processes.

C H A P TER 8

Franchising through the ages – A generational perspective Doug Downer is The Franchise Guy ™ Doug started his franchise career at McDonald’s in 1983 and after 30 years working in the franchise sector at senior levels both as a Franchisor, Franchisee and Master Franchisor, Doug Downer started the Award-winning franchise consulting brand called Franchise Ready. Doug currently owns 6 businesses that operate in the franchise sector, Franchise Ready, Biz Sales Ready, Downmac, he’s Invested in 2 franchisor brands and is a franchisee in 3 different brands. Doug has been recognised in the top 30 Franchise Executives in Australia on four occasions from 2019 to 2023 and was recognised in the SEO Samba Top 100 Global influencers in Franchising in 2022 and 2023 becoming the only Australian to be included in this list both years.

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Franchising: A Path to Business Success in Australia James Corne | The Founder and CEO | The Franchise Institute James Corne is The Founder and CEO of The Franchise Institute, Australia’s preeminent franchise consulting business operating since 2004. James has had more than two decades helping small and small/medium size businesses to expand through franchising both here in Australia, New Zealand and Asia. He heads a team that combines practical experience with industry expertise yielding excellent results for his clients. James began his career as a Marketing Consultant for Oracle Systems, before working for as a Trade Officer with the Canadian Consulate and was also a very successful member of “win-back” team for Telstra.

C H A P TER 1 0

Helping employers get their obligations right in the new year Emma Rosenzweig | Deputy Commissioner for Superannuation and Employer Obligations | ATO Emma Rosenzweig is the Deputy Commissioner for Superannuation and Employer Obligations at the ATO. She is responsible for ensuring the complex ecosystem of employers, workers and retirees, and super funds operates efficiently, supports willing participation and safeguards entitlements.

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Territory Planning - essential for business success Peter Buckingham | Managing Director | Spectrum Analysis Australia Pty Ltd Peter is a Certified Franchise Executive (CFE), as well as a Certified Management Consultant and Fellow of the Institute of Management Consultants and was one of the co founders of Spectrum in the mid ‘90’s. As well as managing the company, he still enjoys being an active participant in many projects handling most of the specific site evaluations we are asked to perform for major retailers. Special areas of expertise include Site Selection and Sales Prediction Modelling, franchise territory planning, Local Area Marketing and Strategic Network Planning.

C H A P TER 1 2

What to do if you want to become a multiunit franchisee Brian Keen | Founder | Franchise Simply & Systems2Grow Brian Keen has been involved in the franchise industry for more than 30 years and, today, is the Founder of Franchise Simply, Systems2Grow and Microloan Foundation Australia. In his book HOW TO FRANCHISE MY BUSINESS SIMPLY, Brian’s drawn on his first-hand knowledge and experience to outline the processes he uses to successfully franchise businesses today and how his no-hype franchising process saves tens of thousands of dollars in the process. His hands-on business experience as a multi-unit franchisee, franchisor and consultant helping many of the big names create their own franchise systems and growth over the years has been fed into Franchise Simply and Systems2Grow, helping today’s SMEs grow their business by franchising.

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The People Side Of Franchising! Carmel Brown | Founder and Director | The Proven Group Carmel Brown is The Trusted Authority on Business Culture and Staff Performance. As a human resources expert par excellence, Carmel has grown her people and Culture consultancy company The Proven Group into an industry powerhouse that delivers HR, Safety, Wellbeing and Training programs throughout Australia, New Zealand, Asia, Europe and Africa. As the Founder of The Proven Group, Carmel has built a reputation for her innovative and creative approach to business, and her unwavering dedication to helping her clients achieve their goals. She believes that building strong relationships and creating a culture of trust and respect are critical to success in business. Carmel is a proud member of the Franchise Council of Australia (FCA) and has accredited an extensive set of training courses through the prestigious Certified Franchise Executive Program (CFE).

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Matters to be Aware Of In 2024 in Relation to Franchising in New Zealand Stewart Germann | Principal | Stewart Germann Law Office Stewart Germann who is acknowledged as New Zealand’s leading franchising lawyer with over 40 years’ experience in this area, is a recognised national and international guest speaker at franchise conferences in New Zealand, Australia and USA. Stewart Germann Law Office (SGL) is New Zealand’s longest established specialist franchising law firm and Stewart is included in the International Who’s Who of Franchise Lawyers for 2022. SGL’s clients include many of New Zealand’s best known national and international franchise brands and Stewart has extensive franchising contacts worldwide and locally. Stewart Germann is actively involved in international franchising and he has published articles in the International Journal of Franchising Law.

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The Strength of the Fra nchising Model in Australia :

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Mat th ew M o nagha n | CEO | Fra nc hise C ouncil of Austra lia

he franchising model has proven to be a robust and dynamic business strategy in Australia, fostering entrepreneurial growth, economic stability, and job creation and, heading into 2024, the model promises to continue to thrive and grow.

witnessed the flourishing success of countless franchise businesses across diverse sectors.

As one of the leading countries to embrace franchising, Australia has

1. Job Creation and Employment Stability: The decentralised nature of

Factors that contribute to the continued growth and success of franchising include:

Ec o n o m i c Contribution of F r a n c h i s i n g:

franchises, with multiple units spread across various locations, results in a distributed workforce, providing employment opportunities in both urban and regional areas. 2. Economic Resilience and Stability: Franchise businesses often benefit from the support and resources provided by the franchisor, enabling them to weather economic challenges more effectively than independent ventures. 2 0 2 4 F R A NCHIS E DIRECTORY | 7

C HAPTE R 1 IS u p p o r t a n d T r a i n i n g Mec h a n i s m s: 1. Comprehensive Training Programs: Franchise systems in Australia are known for their comprehensive training programs. Franchisees receive detailed guidance on business operations, product/service delivery, and customer relations. 2. Ongoing Support from Franchisors: The ongoing support provided by franchisors includes marketing assistance, operational guidance, and access to proven business models. This support structure not only helps new franchisees navigate the challenges of starting a business but also enhances the overall success rate of franchise ventures.

B r a n d Rec o g n i t i o n a n d M a r k e t i n g A dva n tag es: 1. Established Brand Equity: Franchises often operate under well-established and recognized brand names. This brand equity gives franchisees a competitive edge in the market, as consumers are more likely to trust and choose a known brand over unfamiliar alternatives. 2. Shared Marketing Efforts: Franchisors often centralize marketing strategies, pooling resources to fund national or regional advertising campaigns.

A da p ta bi li t y to Lo ca l M a r k e t s: 1. Tailored Offerings for Regional Preferences: Franchise systems in Australia excel in adapting their products or services to suit regional preferences. While maintaining a core offering, franchises often incorporate local flavours or trends to resonate with diverse consumer demographics. 2. Flexibility in Business Models: The franchising model allows for flexibility in business operations while maintaining consistency in branding.

for disclosure, dispute resolution, and other crucial aspects of the franchisor-franchisee relationship.

footprints, franchises may prioritize sustainability to align with consumer expectations and societal trends.

2. Industry Collaboration and Best Practices: The Franchise Council of Australia plays a pivotal role in fostering collaboration within the industry. By promoting best practices, sharing insights, and providing a platform for networking, the Council contributes to the overall strength and credibility of the franchising model in the country.

● Diversification of Franchise Models: The franchising landscape may witness the diversification of business models. Non-traditional franchise opportunities, such as mobile or pop-up franchises, might gain popularity, allowing for flexibility in reaching customers in different settings.

T r e n d s s h a pi n g t h e future of franchising i n Au s t r a li a i n 2 0 24 ● Technology Integration: Continued integration of technology is likely to impact the franchising landscape. Franchisors may adopt advanced point-of-sale systems, customer relationship management tools, and data analytics to enhance customer experiences, streamline operations, and gain valuable insights.

Reg u l ato ry F r a m e wo r k a n d I n d u s t ry C o l l a b o r at i o n:

● Evolving Consumer Preferences: Adapting to changing consumer preferences will be crucial. Franchises might explore sustainable practices, healthier menu options, and enhanced online and delivery services to meet the demands of a more health-conscious and digitally connected consumer base.

1. Robust Regulatory Environment: Australia’s regulatory framework for franchising is designed to protect the interests of both franchisors and franchisees. The Franchising Code of Conduct sets out clear guidelines

● Focus on Sustainability: The growing emphasis on sustainability may lead to more environmentally friendly practices within franchise systems. From sourcing ecofriendly materials to reducing carbon

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● Enhanced Training and Support Programs: Franchisors may continue to invest in comprehensive training and support programs for franchisees. The focus could extend beyond operational training to include resilience-building strategies, crisis management, and digital skills training to adapt to an ever-changing business environment. ● Increased Regulatory Scrutiny: Regulatory frameworks governing franchising may evolve, influenced by ongoing reviews and discussions. Franchisors and franchisees should stay informed about any changes in the regulatory environment to ensure compliance and mitigate legal risks. ● Global Expansion Opportunities: Established Australian franchises may explore international expansion opportunities. The success of Australian franchise brands in global markets could contribute to a more interconnected and expansive franchising landscape. ● Resilience Planning: The experiences of recent global challenges, such as the COVID-19

CHAP TER 1 pandemic, may lead to a heightened focus on resilience planning within franchise systems. This includes developing strategies to navigate economic uncertainties, supply chain disruptions, and other potential crises. ● Innovations in Supply Chain Management: Innovations in supply chain management, driven by technology and sustainability concerns, could impact how franchises source and distribute products. Efforts to enhance efficiency and reduce environmental impact may shape supply chain strategies.

Franchising - the p r ov e n b u s i n es s m o d e l t h at i s at t r act i n g e n t r e p r e n eu r s a n d b u s i n es s - m i n d e d i n d i v i d ua l s The appeal of franchising in Australia has grown significantly over the years, attracting entrepreneurs and businessminded individuals seeking a proven and structured approach to business ownership. Several factors contribute to the increasing popularity of franchising in Australia: ● Proven Business Model: One of the primary reasons individuals turn to franchising is the availability of a proven business model. Franchisors have typically refined their systems, operations, and strategies through trial and error, resulting in a replicable blueprint for success. This reduces the inherent risks associated with starting a business from scratch. ● Brand Recognition and Trust: Franchisees benefit from the established brand recognition and consumer trust associated with wellknown franchise names. Consumers often prefer familiar brands, and the trustworthiness associated with a

recognised franchise can significantly impact the success of a new business.

population can create favourable conditions for franchise businesses to thrive.

● Ongoing Support and Training: Franchise systems in Australia are known for providing comprehensive training programs and ongoing support to their franchisees. This support encompasses various aspects of running the business, including operations, marketing, and customer service.

The appeal of franchising in Australia is multifaceted, encompassing factors such as proven business models, brand recognition, ongoing support, reduced risk, and the flexibility to cater to diverse entrepreneurial aspirations.

● Reduced Risk and Failure Rates: Compared to independent startups, franchise businesses have lower failure rates. The support, ability, and resources provided by the franchisor contribute to a higher likelihood of success. ● Access to Established Supply Chains: Franchises often benefit from established supply chains and relationships with suppliers. This can lead to cost advantages, streamlined inventory management, and access to quality products or services. ● Flexibility in Business Ownership: Franchising provides a balance between entrepreneurship and the security of a structured business model. While franchisees operate independently, they benefit from the guidance of the franchisor. ● Diversification Opportunities: Franchising offers opportunities for diversification within a portfolio of businesses. Entrepreneurs can choose to operate multiple units of the same franchise or explore different franchises within a particular industry or across various sectors. This diversification can enhance financial stability and spread risk. ● Positive Economic Outlook: The overall positive economic outlook in Australia contributes to the attractiveness of franchising. A stable economic environment, consumer spending trends, and a growing

As the franchising landscape continues to evolve, individuals are likely to explore these opportunities as a pathway to successful business ownership. As the landscape continues to evolve, the franchising model is poised to play a pivotal role in shaping the future of business in Australia.

A b o u t t h e FCA (F r a n c h i s e C o u n ci l o f Au s t r a li a) The Franchise Council of Australia (FCA) is the peak body for the $174 billion franchise business segment, which includes over 1,200 networks, with 90,000+ individual franchised outlets, employing more than half a million Australians. There is a franchise operating in every type of business category, with varying levels of complexity and market share, creating employment and prosperity for the nation. The FCA provides a platform for franchisors, franchisees, business advisors and small to medium businesses to influence government policy, communicate with political leaders and key decision makers, network with peers and engage in policy debate. FCA members are part of a unique association where business lessons, experience and up-to-date essential information are provided. FCA membership is seen as an essential business investment and the information, policy engagement and business resources of the FCA directly support members. To find out more about membership, partnering with the FCA or attending an upcoming event, visit franchise.org.au. Matthew Monaghan | CEO Franchise Council of Australia 03 9508 0888 info@franchise.org.au www.franchise.org.au

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WHAT SHOULD FR ANCHISEES KNOW

BEFORE TAKING UP A FRANCHISE Ro b e r t Toth | Spe cia l C ounse l | Sa ni ck i L aw ye r s

t is now two years post the Covid stress on small business, yet we have seen a virtual “franchise frenzy” with franchising becoming even more popular as a business model. We have also seen an influx of new franchise systems both local and international over the past 2 years including systems from the US, UK, and Europe as well as many new local franchise systems in the hospitality, home care services and business to business sectors. Some of the new franchise systems we have been involved in more recently have been for example in dental and beauty therapy, conveyancing, mobile media, tax assistance, NDIS, and home help services. Many people who were previously employees have taken stock of their lives and have opted for greater independence and a work life balance which has shifted employees towards franchising as a means of earning an income. They can now run their own business supported by the brans systems and training provided by a franchisor . If you are considering becoming a franchisee the process of selecting the right franchise system is filled with excitement, trepidation, and risk, just like any business venture really!

T h e F r a n c h i s e Regi s t e r The Franchise Code changes that came into effect in 2021 has created even more documents for a franchisee to review. At the same time the creation of a franchise registry gives franchisees more information and an ability to check on a franchise system, before they express any interest. The Franchise Register hosted and maintained by the Australian Government’s Treasury Department. is a free online register franchisees can use to access key information about the franchisor they are considering. All Franchisors must create a franchise profile and publish information about their business on the register. If a

franchisor is not on the register, they will be in breach of the Franchising Code of Conduct and penalties may apply by the ACCC, responsible for enforcing compliance with the Code. All Franchisors must update or confirm their information yearly.

Ke y Fact S h ee t Franchisors also have to register a key fact sheet online with the ACCC and provide it to their franchisees with the suite of franchise documents at least 14 days before the franchisee sign the agreement or pays any money. Franchisees now more than ever ,need to seek specialist franchise legal advice before entering into a franchise to help them understand the key obligations, responsibilities and risks. 2 0 2 4 F R A NCHIS E DIRECTORY | 11

C HAPTE R 2

B lu e s k i es A franchisee can get carried away with the franchisor’s glossy brochures, marketing spiel and sign up in haste or with rose coloured glasses and then regret their decision. The best way to make an informed decision is to get advice from a Specialist Franchise lawyer and accountant who are members of the Franchise Council of Australia (FCA). Seeking advice from your local conveyancer, family lawyer or neighbour over the fence is not proper legal advice and will not reduce your risk!. A Specialist Franchise lawyer will know what is going on in the sector - the good, bad and the ugly! Irrespective of how attractive and compelling the franchisors marketing and sales pitch may be, the decision to join should not be an emotional one. If the numbers don’t work, after doing your own cash flow projections (with support from your accountant or financial advisor) then you are better to walk away! What do I mean if the numbers don’t work?: 12 | 2 0 2 4 FR AN CHISE DIR ECTORY

• Can you to take a reasonable wage for your hours worked? • Will you be able to cover your loans taken out to fund the franchise? • Will you have an asset to sell and or possibly get a return on your investment (ROI) in the future? • Does the franchise require you to lease premises, which means extra fixed costs of rent security deposit and insurances that you need to cover under the lease. • Will you need to hold stock and if so how much and how will you fund it? • Will you need to employ staff outside you and your family? • Do you need to lease a vehicle for the business? These are all things to consider and factor into your cash flow projections.

Franchise Code C h a n g es The most recent changes came into play on 1 June 2021 to the Franchising Code following the Government’s response to the Fairness in Franchising Inquiry in 2019. Many of the changes affect agreements

entered into, renewed, or extended on or after 1 July 2021 and so most franchisors have now upgraded their agreements to be compliant. The key changes are greater disclosure by the franchisor with an updated Disclosure document around supplier rebates, leases, on line sales, social media earnings information, capital expenditure and end of term arrangements. There is also an updated Information statement and key fact sheet which is a summary of the key terms of the arrangement and highlights important key information. The irony in all this, is that franchisees now have more documents, not less, to review and absorb before deciding whether to take up a franchise.

T h e S i g n U p P r o c es s Franchise opportunities are advertised and promoted online, on mobile cars and billboards and via word of mouth. They can be advertised on line through business agents consultants or the business franchisor sales manager. When dealing with a business agent or sale representative bear in mind

CHAP TER 2 their goal is to sign you up as fast as possible as that is how they make their commission or reach their targets. On enquiry you should receive the standard form Information statement from the franchisor or the agent or broker and then be asked to sign an NDA (confidentiality agreement) before the franchisor releases further financial or other confidential information about the franchise system. You will be asked to complete a detailed application form with personal and financial details for the franchisor to review to give you preliminary approval. In this period, you should have met the franchisor founders or directors, if possible, to check if you feel you can work with them and their personalities and those around them You are forming a business relationship with them and one of the key measures of success is that “people like to do business with people they like “ a simple but important concept. If you meet the BDM and the Franchise team and you dont get a good positive feeling about them, why would you risk going into business with them? With a larger system they tend to be more corporatised and you will be unlikely to meet the actual founder or directors. Once you are approved, the franchisor will ask for a deposit or Document fee to be paid before they prepare and issue the suite of franchise documents which will commence the 14 day disclosure period. In this period, you cannot sign the franchise agreement. The suite of franchise documents should include: • The disclosure document with attachments in the form required by the Code; • The franchise agreement in the form required to be signed by the franchisee;

• In some cases, there may be a “no prior representation statement” which requires the franchisee to set out any statements or representations made by the franchisor (or their agent) on which the franchisee relied.

The no prior r e p r es e n tat i o n s tat e m e n t This statement is an important document the franchisor can rely on if there is a dispute down the track so franchisees should not ignore it. Franchisees should set out in the statement any special promises or concessions offered by the Franchisor (or its agent or broker). This document actually protects the franchisor, so, if there have been any special concessions don’t rely on verbal promise, make sure t is in writing and set out in the franchise agreement or the prior representation statement. Any concessions should be set out in the agreement and signed by both parties and dated prior to or on the date the franchise agreement is signed.

Seek i n g l eg a l a dv i c e It is not compulsory for franchisees to seek legal, accounting, and financial advice however many franchisors will now insist their prospective franchisees get legal and financial advice as this reduces risk to the franchisor. Seeking legal advice from a Franchise Specialist Lawyer will also assist you to work through the volume of documents and the sign on process. An experienced lawyer will focus on the important commercial issues and identify issues of concern where there may be room for negotiation, rather than recommending wholesale changes to an agreement which are unlikely to be accepted and aggravate the relationship with the franchisor or their legal team from the very beginning.

• Any lease, offer to lease, sublease or occupancy License negotiated by the franchisor;

The Four commandments from t h e d es k o f Tot h !

• A receipt form to acknowledge receipt of documents – This starts the 14-day disclosure period;

One- irrespective of whether you seek legal advice (which we highly recommend) you should still read and become familiar with the documents as it is your contract and sets out your rights and obligations and those of your franchisor.

• The legal, accounting, and financial advice certificates to complete and return with the signed franchise agreement and related documentation.

Two- do not rely on advice from your

suburban conveyancing lawyer, nextdoor neighbour, or your mate at the pub! That’s not advice. Three- realise that entering into a franchise is a risk and reward decision and although easy to get into they are not so easy to get out of fi it doesn’t work out or you pick the wrong franchise. Four- Franchisors will often say their agreements are not negotiable – that is not always the case, and in fact we often negotiate reasonable concessions. There can also be greater room to negotiate where it is a new franchise system the franchisor is keen to roll out. Things to reasonably negotiate might be reduced royalty over the first 12 months to get a chance to build the business, reduced minimum performance criteria, renewal terms and costs and limiting non-compete restraint provisions.

D i s c lo s u r e D o c u m e n t Franchisors need to give the franchisee the disclosure document with the key fact sheet to franchisees at least 14 days before they either enter into an agreement or make a non-refundable payment. The 14-day disclosure period only starts once the franchisor has made the full and proper disclosure required and provided all relevant documents including the leasing information and includes earnings information in the disclosure. If lease information is given later or differs, the franchisee has another 14day disclosure period from that date. Neither the franchisor nor franchisee can reduce the 14-day disclosure period as it is a minimum mandatory period under the Code.

Le a s e / O c c u pa n cy I n f o r m at i o n The franchisor must provide full details of the lease and occupancy rights with a copy of any lease documents for example – the offer to lease- agreement to lease- lease- sublease- occupancy license and lease disclosure statement issued by the landlord. If the franchisor does not provide full and accurate information about the lease rights in the disclosure document the 14-day disclosure period does not start until they provide that information. If the final lease details are different to the information in the disclosure 2 0 2 4 F R A NCHIS E DIRECTORY | 13

C HAPTE R 2 document previously given, the 14 cooling off period only starts when that information is given, so the franchisor risks a franchisee being able to walk away. This means the days of signing up a franchisee without a site or while in negotiations for a site are fraught with risk. Franchisor’s must also disclose if they have any interest in the lease or freehold and any rent incentives they receive.

Re b at es a n d F i n a n ci a l Be n e f i t s

the end of term and if the agreement has a restraint or non-compete clause. The Code has been amended to provide that a franchisor can only rely on a “serious breach” of a restraint of trade clause. Serious breach is not defined, and the breach would have to be before the term ends. This sounds the death knock for restraint of trade provisions to a large extent for franchisor who will be left with protecting their IP, know-how and confidential information.

Te r m i n at i o n R i g h t s

The percentage of rebates the franchisor receives (financial benefit) from each supplier over the last financial year as a percentage of all purchases by franchisees in the group (this excludes supplies by the franchisor or associate of a franchisor) now has to be provided.

The seven grounds for a Franchisor to terminate for “special circumstances” now require the Franchisor to give a franchisee 7-day prior notice of termination even for special circumstances which then allows the franchisee to raise a dispute.

There is no need to disclose this information if the agreement allows the franchisee to buy from non-approved suppliers or the rebate is paid to a cooperative fund controlled by the franchisor.

The franchisor cannot terminate the franchise if the franchisee raises a dispute, and the parties must try and resolve the matter in the 28-day period or refer the matter to the ASBFEO for mediation or arbitration.

Rebates do not include payment by a franchise to the franchisor, master franchisor or associate for a wholesale supply and a lease incentive is not a rebate, but franchisors still need to disclose the lease incentives.

In the meantime, the Franchisor can require the franchisee not to operate the business in the 28-day period.

E a r n i n g s I n f o r m at i o n Franchisors must if they give earnings information give it in the disclosure document (not before or after signing the agreement) and include a statement that the information is correct to the best of their knowledge or state that the information may not be accurate. A breach may attract a civil penalty of $66,000 and failing to provide the information means the 14-day disclosure period commences only when the information is given and attached in it.

Ca pi ta l E x p e n d i t u r e Franchisors can only require a franchisee to undertake capital expenditure if a majority of franchisees agree where it affects the majority, or the express consent of the individual franchisee is given.

Te r m a n d r es t r a i n t Franchisors need to disclose if the franchisee has any right to goodwill at 14 | 2 0 2 4 FR AN CHISE DIR ECTORY

F r a n c h i s ee e x i t r i g h t s . Did you know franchisees have a number of opportunities to exit the franchise ? You can walk away: • In the 14 day disclosure periodfranchisee entitled to a full refund • In the 14 day Cooling off period – refund less Retention Sum • By giving 28 days’ notice to the franchisor during the term – subject to negotiation. Disclosure Period In the disclosure period franchisees are entitled a refund in full of any money paid.

C o o li n g o f f r i g h t s In the 14 days cooling off period after the franchisee has signed the agreement and paid the franchise and training fees franchises can give notice to walk away however the franchisor usually has a retention sum which they can withhold from the monies received so there is a penalty for pulling out in his period. The Retention Sum must be

set out in the Disclosure statement in advance .

E a r ly t e r m i n at i o n rights for f r a n c h i s ees The Code also gives franchisees a right at any time during the term to write to the franchisor and seek early termination of the agreement giving reasons. The franchisor then has 28 days to respond and state whether or not they agree and give reasons why they do not agree. It is highly unlikely the franchisor will agree to allow a franchisee to exit and there is no guidance under the Code what are considered good or acceptable reasons. This will be something to be tested in the future and likely lead to the parties mediating.

Legal costs The Franchisor can no longer charge franchisees legal costs for any undetermined and future legal service costs, other than an upfront fixed fee set out in the agreement. The upfront “fixed amount of dollars” (fixed fee) can only be for preparing, negotiating, and executing the agreement.

Se l li n g a f r a n c h i s e b u s i n es s Franchisees now benefit from a 14-day cooling off right even after settlement of the business has occurred. Therefore, when selling a franchise business there should be special conditions that make the settlement conditional upon the 14-day cooling off period in favour of the purchaser ending.

Marketing funds The Code uses the word marketing, instead of advertising to clarify the Code applies to more than just advertising. It also now extends marketing fund obligations to the “fund administrator” who could be the franchisor, a master franchisor or a third party authorised to administer the fund for the franchisor or master franchisor.

T h e O p e r at i o n s m a n ua l Most franchise agreements include provisions requiring franchisees to comply with the Operations manual and therefore franchisees should ask to see the Operations manual before entering

CHAP TER 2

into the franchise agreement or in the disclosure or cooling off period.

The Franchise Ag r ee m e n t This is the contract setting out the parties’ rights and obligations, (generally weighted in favour of the franchisor) with consequences for a failure to comply which may give rights to serve a breach notice and even termination. It is often assumed that the agreement will contain positive obligations on the franchisor however most agreements will state the franchise “may” not that they “must” do certain things. This makes it difficult to allege a franchisor has breached the agreement where they do not have a positive obligation. Franchisees do have protection under the Franchise Code, the Australian Consumer Laws and unfair contract provisions and can instigate the dispute resolution process and seek mediation or arbitration via the ASBFEO where a dispute cannot be resolved directly with the franchisor.

T h e Fees Paya b l e to t h e Franchisor? Franchise Fees Franchisors are tending to reduce the up-front franchise fee to make their

franchise more attractive and affordable and often include the training fee into the up-front franchise fee.

Royalty The service fee or royalty is usually expressed as a percentage of the franchisee’s gross sales, or it can be a fixed weekly or monthly fee. Most franchises however charge a percentage royalty for example 8% of the gross revenue. This works for the franchisor as they receive their royalty on the franchisees turnover while the franchisee carries all the costs of operating the business! This is the key reason many franchisees fail if the royalty and associated franchise fees are too high and there is insufficient margin on sales. It is therefore critical for franchisees to do their own objective financial analysis and prepare cash flow projections with their accountant before they commit to see if the business model will work for you. Will you be able to take a reasonable salary for your effort, cover your overheads rent and staff costs? Tip: If relying on the franchisor’s earnings information, ensure their model makes provision for a salary to the owner /operator before showing a profit.

Working capital We often find that the working capital requirements set out by franchisors in their disclosure documents are grossly understated particularly for a new greenfield site, so check with your accountant what a reasonable amount of working capital is needed to avoid financial stress in the first 6 to 12 months of operation.

Te r m a n d Re n e wa l Due to changes to the Code and the franchisees right to seek early termination of the agreement long term franchise agreements are less likely and most systems tend to offer 5 year terms with options, but it does depend on the nature of the business. Just bear in mind that if you sign up to a 20 year term the only way you can exit really is by selling the business during the term.

S i t es a n d Te r r i to r i es Mobile franchises (such as those providing gardening or cleaning services) will generally be granted for a specific territory – listed as a number of postcodes or marked on a map attached to the agreement. The territory may be exclusive or nonexclusive and this should be understood so you are aware if the franchisor or 2 0 2 4 F R A NCHISE DIRECTORY | 15

C HAPTE R 2

other franchisees can operate or market in your territory. This has also been affected by on line sales and the Code requires franchisors to now disclose what occurs when here are on line sales. What the Code does not do is to make franchisors allocate revenue for on line sales to the franchisee, so you need to carefully check the franchisors agreement and policy on this issue. Retail franchises (such as cafes or gyms) generally are not allocated a territory just a site from which they operate.

G o o dw i l l Most franchise agreements provide that any ‘goodwill’ developed in the franchise business remains with the franchisor on the basis that the franchisee has only developed its goodwill due to the rights granted by the franchisor to use its system, brand, and IP and therefore once that ends there is no goodwill the franchisee can claim. Under the new Code disclosure requirements, the franchisor must set out if the franchisee is entitled to retain any goodwill at the end of the term. 16 | 2 0 2 4 FR AN CHISE DIR ECTORY

It is generally accepted that both the franchisor and franchisee generate their own goodwill however the franchisees goodwill is very much tied to whether they have a lease or occupancy right and some term left on their franchise agreement to sell. If you have 6 months left on your lease and franchise term, then you have little to sell!

S u m m a ry There are many tricks and traps which you need to be aware of and the best insurance is to get advice from a franchise law specialist. The franchisor does their due diligence on you, so do your due diligence on the franchisor and talk to other franchisees in the system to get feedback. Once you are in a franchise it is not easy to get out without crystallising a financial loss and franchisors are not in the business of buying back franchises. Most franchise businesses have a lifespan after which you will likely want to sell and move on.so just as you consider taking up a franchise, have a think about how long you may stay in the business

before you want to move on and sell. Can you see yourself selling roast chickens 3 years down the track? I suggest you speak to your wife, partner or beloved other and make sure everyone in the family is on board with your decision to take up the franchise as it is a huge step emotionally and financially. As franchise lawyers we often see people taking up a franchise and then regretting their decision. The best investment is getting the right advice from Franchise Law Specialist before you commit so you can make an informed decision. Robert Toth Special Counsel | Accredited Commercial Law and Franchise Specialist | Sanicki Lawyers 0412 673 757 Robert@sanickilawyers.com.au https://sanickilawyers.com.au/

CHAP TER 3

Is this your year to

start a new franchise business?

Phil Cha plin | Chi ef E xe cu ti ve O f f i c e r | CFI Fina nc e

f we believe the various surveys, at any one time around 10% of working aged people have plans to start a business. In fact, in Australia the number of new business entities registered increased by around 20% in the 2022 financial year, well above the historical average.

This might seem strange given the labour market remains tight, inflation is still on everybody’s mind, and interest rates continue to increase (albeit much more slowly than they were a year ago). So, is now the right time for you to start your new franchise? Of course, I can’t really answer that question for you, the best answer I could give without knowing much more about you, and your proposed business, would probably be a resounding ‘it depends’. With that in mind however, I hope I can help a little with your decision-making process. Whether you’ve had enough of your boss and his or her unreasonable demands, you’ve sat on a long commute next to someone with questionable personal hygiene habits one too many times, or you just know deep down in your bones that you were destined for

2 0 2 4 F R A NCHISE DIRECTORY | 17

C HAPTE R 3

something else, there comes a time for many of us where we might think “That’s it, I’m done, I’m going out on my own and doing it my way.” If that time is upon you and you think that a franchise might be the way to go, then like every other new business venture it pays to do your homework and ask yourself some tough questions.

F i r s t ly, a s k yo u r s e l f why? Why do you want to start a business, why this business, why this franchise? What is it that motivates you? Franchise or not, starting a business is hard work, in fact it can be much harder than working for somebody else. There is likely to be more stress, as you’ll have to deal with all aspects of the business, from running the finances to being an HR manager. You might have to work longer hours, particularly in the beginning, and there’s bound to be stumbles along the way. I’m hoping though, that when you ask yourself why, it goes beyond simply getting out of your daily grind and being your own boss. When you choose the right franchise for you, it should align to your skills and experience, to your passions, and to your values. Your ‘why’ is the foundation

18 | 2 0 2 4 FR AN CHISE DIR ECTORY

upon which your business and your future will be built! To quote Simon Sinek, ‘People don’t buy what you do, they buy why you do it’. (It’s no coincidence that ‘why’ is one of the first questions we ask as a lender when a potential new franchisee comes to us for finance, why matters!)

A n ot h e r i m p o r ta n t q u es t i o n to a s k yo u r s e l f i s w h o ? Who is your potential customer? What will make them become your customer? No matter what industry you’re in, or what product you sell, customer understanding is key to building your business. Without a clearly defined target market you might waste thousands of dollars getting your message in front of people that will simply never buy what you do, no matter how well you do it. You must understand where to find your customers, what drives their buying decisions, how do they communicate? A clearly defined target market means you can more easily answer the question ‘Will I have enough customers to make this business work?’ To give you a simple example, I live in a suburb where lawns are rare, but dogs are in abundance.

Lawn mowing, and dog washing have both proven to be viable franchise businesses, but I know which one makes more sense where I live.

A s k yo u r s e l f h ow w i l l yo u c o m p e t e ? A deep understanding of your competitors will help you pinpoint their strengths and weaknesses, and hopefully lead you to understand your own unique selling proposition. Building an in-depth profile of your competitors should be one of the earliest stages of your business planning process. Stalk their social media accounts, figure out who they target and how, look at their technology platforms or online presence. Buy their product or service if you can, take their customer experience for a test drive as it were. Set out what things are similar and what are the key differences between their business and your planned one. Ideally, you want to be able to explain to a potential customer, clearly and succinctly, why they should choose you instead of your competitor.

K n ow yo u r n u m b e r s I can’t say this one often enough, glaring omissions or errors in financial forecasts

CHAP TER 31 can spell doom before your doors even open, in fact many businesses run out of capital before they even get to that point and can end up starting late (or even not at all). Work with your franchisor to understand any financial modelling used for the business.

C h ec k e v e ry i n p u t Are those customer numbers realistic? Is that what my rent will be? Remember that profit and cash are often two vastly different things, so make sure you have both a profit & loss forecast and a cashflow forecast. Consider different scenarios and prepare yourself with a worst case (not just a best case). It’s very common to overestimate revenue and underestimate expenses, particularly in the early days, so make sure you have an appropriate buffer or margin in there to see you through. Some of you will have started reading this and thinking, why is he talking about all the things I need to do? I just want to know if the time is right! Well, if you’ve done your homework, you’ve asked yourself the big questions, you’ve selected a franchise network that you’re passionate about, that fits your skills and experience, you’ve analysed every aspect of your business-to-be, you’ve made your plan, and you’ve tested every aspect of it, ask me again, is right now your time? Of course it is!

It might seem odd that I can say that with such conviction, and completely at odds with how I started this article; what the hell happened to ‘it depends’? I still don’t know anything about your business, right? I don’t know you. I don’t even know what franchise you’re thinking of. So, what’s changed between now and a thousand words ago? (Yep, it’s been that many, I checked). How can I be so sure? I’ll give you two reasons: Firstly, for the most part, ‘there’s no time like the present’. You see the thing about our current economic climate, about inflation, about interest rates being a bit more than they were a year ago, about labour being in high demand, is that it is our economic climate. We share that climate with our customers, with our competitors, with our supporters, and with our suppliers. Your new business will exist like any other, not in vacuum in which the deck is stacked against you, but alongside those businesses of a similar nature that pay similar amounts to achieve similar things. Sure, there are some businesses that do better under certain circumstances than others, but you tested and re-tested all of that when you started making your plan right? And so, we come to my second reason. To put it simply, I’m going to trust you. I’m going to trust that like so many other entrepreneurs you’ve been kept awake

at night thinking of what you could build, of how you could do it better. I’m going to trust that you have a rocksolid foundation of ‘why’ upon which your new business empire will stand. I’m going to trust your determination to succeed, combined with your skill and experience will delight your customers. I’m going to trust that you will be confident and resilient, but not arrogant about your new venture. I’m going to trust that you’ll be adaptable when you need to be, and you’ll stand by your convictions when it matters. You see, when someone brings all of that to the table, when someone starts their business on the back of a sound and well thought out plan, backed by an unflinching determination to succeed, rarely will they fall, and if they do, they’ll almost always get right back up again, surrounded, and supported by their friends, family, and colleagues. They’re the kind of person that can’t help but to strive in their every endeavour, and such hard work and fortitude as that kind of person can bring to bear can never go unrewarded for long. So, if you’re one of those people, I’m going to go out on a limb, and I’m going to stick with my second answer, for you, it’s the right time. Phil Chaplin | CEO | CFI Finance www.cfifinance.com.au

2 0 2 4 F R A NCHISE DIRECTORY | 19

TURN YOUR PASSION FOR PERFORMING ARTS INTO A PROFITABLE BUSINESS. It’s incredible to see how far the franchise has come since I launched the first Stagecoach school in Australia. We’re now regarded as one of the best performing arts opportunities for children in the area. As a franchisee, I get a lot of satisfaction out of running my business. Serena Kipling Principal of Stagecoach Perth Opened 2000

Single Unit and Master opportunities welcome. Initial fee from $20,000 plus start up cost from $17,000.

Creative Courage For Life®

20 | 20 2 4 FR AN CHISE DIR ECTORY

CHAP TER 4

accounting essentials

for fra nchise bu yers K ate G ro o m | C o -Found e r a nd D ire ctor | Fra nc hise Ac c ounting a nd Ta x

ver the years I’ve met plenty of franchise owners who have found the accounting side of their business confusing. Often that’s because they have not established a relationship with the right type of accountant for their business. They might have tried to save money by delaying the decision to retain an accountant or thought that business accounting is just like a simple personal tax return (it isn’t). IBut the accounting side of business can be understood. It just takes a bit of focus in the first few months — and the right type of advice. As the months roll by, you’ll become more confident with the accounting side of things and will start to understand what your figures are telling you about how your business is performing.

You can get started with understanding the financial side of business right away — before you even open your business. One of the best ways is to ask questions about the accounting side of business. To get you started, here are some of the questions we are often asked, and how you can turn your questions into a learning experience that will help you throughout your time as a business owner. Please note that this is general advice and you should seek advice for your circumstances from an accounting and tax professional.

W h en s h ou l d I sta r t wo r king wit h an accountant? Business accounting isn’t like getting your personal tax done. It’s not a once a year thing. The right time to find an accountant for your franchise is when you are at the due diligence stage. Work

with them to complete your financial due diligence and then to correctly set up the accounting processes for your business. This will help you avoid expensive mistakes and financial stress in your business. Laura approached and her husband, David, had been in business for three years by the time they approached us. They had already used two different accountants. They were behind with their tax returns, their accounting records didn’t correctly reflect the financial position of the business, and the business itself was unprofitable. Gerry also came to us. He had been in business for six months. Like Laura and David, his accounting files were a mess. In fact, the records were so far behind that he couldn’t tell whether the business was profitable, and he was late with his ATO lodgements for GST and PAYG. By this stage, he’d spent a lot of money and was starting to be concerned about cash flow. 2 0 2 4 F R A NCHIS E DIRECTORY | 21

C HAPTE R 4

A wise decision for both of these business owners would have been to find an accountant before they started in business. This would have helped them avoid the financial stress they were now experiencing. But finding an accountant isn’t just about calling one for advice before you buy — important though that is. It’s about working with them, and with their recommended bookkeeper, to set up the accounting system, prepare a financial budget, and set in place the reporting systems that will help your business become profitable and have strong cash flow. Some people put off getting an accountant because they don’t know how to work with a finance professional. You might associate accountants with year end tax returns, but in a business, the accounting work is ongoing — not just a year end thing. So, it’s a very good idea to establish a relationship right from the start of your time in business. That way, your accountant can help you in three important ways. 1. Tax and accounting advice that’s relevant for you: Your accountant will be an important source of information and advice as you run your business. When you are in business, there are many tax 22 | 20 2 4 FRAN CHISE DIR ECTORY

and accounting requirements you need to comply with. And as your business grows, the financial issues will change. Your accountant knows how to deal with these issues, and the better they know your business, the better they can advise you. 2. Help you achieve your financial goals. Your accountant can prepare quarterly financial reports and discuss them with you. This will help you focus on your financial goals and make progress towards them. Your accountant can also help with cash flow and budgeting, as well as tax planning. 3. Annual financial statements and tax return. Each year your accountant will prepare a set of financial statements for your business. The accountant will also prepare a tax return for your business, and take care of ATO lodgement. Unexciting as these things are, they become stressful and costly if you get behind. Expensive catch up work is never the best start for a relationship with an accountant!

up good record keeping systems. They decided to go with a DIY approach that seemed OK to them. Their franchisors gave them a couple of pointers, then they just did what they thought was right. Only it wasn’t right. You see, there are specific record keeping requirements for business. And your accountant will want you to follow the best practices they have developed over the years. Good record keeping helps keep your books in order, saves you time, and saves you money. And like so much in life, it’s best to get set up right from the start. When you set up your business, you’ll need to implement a system to keep track of income and expenses. You do this using accounting software. A few franchises specify the software you must use, but if they don’t, you should follow the advice of your accountant. In our experience, it’s vital to get your accounting records set up before you begin trading. This helps you get into good habits and keep up to date with your accounting.

W h at accounting r eco r ds do I n eed to k eep ?

Here are three accounting things to do before you get started in business. These seemingly small things will make a big difference to the smooth running of your business.

Remember Laura and Gerry from our earlier example? Neither of them set

1. Get your accounting software properly set up. You don’t just

CHAP TER 4 turn on your accounting software. It has to be correctly set up and that takes a bit of time. And as a business owner you need to learn how to use it properly. The danger with leaving this to ‘later’ is that you’ll always be playing catch up when it comes to your ATO lodgements. 2. Establish a system to keep track of bills and receipts. When you run a business, you need a copy of every bill or receipt and they need to tie in to the transactions in your bank account. Thankfully, we have apps that take care of this. However, you need to get into the habit of using the apps correctly. 3. Learn about your payroll record keeping obligations. When you employ people there are record keeping obligations that you must comply with. These include employment agreements, working hours, and records of leave accrued and taken. As an employer you must also comply with superannuation payment requirements. In our firm, we help get set up with software that helps them comply with the law. But still, there’s quite a lot to learn. That’s why we recommend every business owner completes the free online training courses offered by the Fair Work Ombudsman.

W h at do es an accountant do? Your accountant will do the year end work to prepare the financial statements for your business and also the business tax return. But this isn’t all they can do for you. As a small business owner, you should be working with your accountant in three key areas: 1. Tax planning: This is usually an annual activity that takes place a couple of months before the year end. 2. Financial forecast: A financial forecast is something that every business owner should have. It is a financial model that looks at what you expect sales, costs, profit, and cash flow to be in the next 12 to 36 months. Even at the start of your business life, you should be looking ahead and using the forecast as a way to help you set goals and move towards them. Your financial forecast can also take into account your personal financial needs and the way you expect to use the profit from the business to build your wealth.

3. Business development: An accountant who knows your business can help you develop and grow it. This might involve helping you improve your financial processes, review costs, or create plans for the future. As your business grows, your accountant can help you manage the growth and save yourself time and headaches. Typically, business development discussions take place quarterly or every six months.

turnover exceeds the $75,000 threshold or is likely to exceed it. Your accountant can take care of the registration on your behalf.

These three services are all about adding value to your business. They are about helping you to get the most from your business, and saving you time on record keeping tasks — so you can get on with growing the business.

The GST a business charges to their customers is shown on the Tax Invoice. This is an important document because it provides evidence of the GST that has been charged and paid.

W h at costs can I put t h r oug h t h e busin ess? Despite what some people think, owning a business doesn’t allow you to get tax deductions for a heap of personal expenses. A company structure does give you some tax planning options, but only business expenses that are deductible for tax purposes. The ATO has clear guidelines for what costs you can put through your business. Their website states, “You can claim a tax deduction for most expenses from carrying on your business, as long as they are directly related to earning your assessable income.” The ATO also says that the expense must have been for your business, not personal expenses, and you must have the records to prove it. Some expenses are not deductible even if they were related to your business, for instance entertainment expenses and traffic fines. For instance, travel to your franchise conference is a legitimate business expense, while your kids’ school books, your grocery shopping, or haircut are not. If you use your business bank account to pay personal expenses your accountant will make adjustments to correctly account for them. Your accountant or bookkeeper will help you correctly record business expenses and learn what is a business expense and what is not. Part of the accountant’s review work is designed to identify transactions that may not be business related. They will discuss the items with you if needed.

How do es G ST wo r k? As a business owner, it’s your responsibility to register for GST if your

When you commence trading you will then: • include GST in the price you charge for your goods and services • claim credits for the GST included in the price of goods and services you buy for your business.

Your accounting software or point-ofsale system will need to be set up to correctly show and track GST. You must also keep copies of tax invoices for the purchases you make. A tech savvy accounting firm will get you set up with apps that scan receipts and bills, and send them directly to your accounting software. This means there’s no need to keep paper receipts, instead you scan a receipt with your phone, or send it to the software directly from your email.

W h at pay r o l l r eco r ds do I n eed to k eep ? Payroll is a complicated area of business and it’s important to get it right. There are significant penalties for failing to comply with the law regarding employee pay and recordkeeping, and if you don’t pay PAYG and Superannuation as required. From an accounting point of view, you need to record gross wages, tax and super obligations. Your accountant or bookkeeper will help you set up payroll software to track these things, However there are also specific requirements relating to, for instance, recording of hours worked, leave entitlements, pay rates and pay slips. As an employer you’ll also need to use the ATO’s Single Touch Payroll (STP) system to report each wages payment, and the Superstream process to pay Super. Your accountant will be able to advise you on the accounting side, including STP and Superstream. As an employer, it’s your responsibility to understand the employment paperwork and payroll aspects of business. Your franchisor may provide guidance, or you can find information on the Fair Work Ombudsman’s Website (www.fairwork. 2 0 2 4 F R A NCHIS E DIRECTORY | 23

C HAPTE R 4 whether the business can pay you a decent wage for the work you do. This is a bare minimum requirement. For instance, if you are managing a hospitality business, you’ll want to see that the business can generate enough to pay you a manager’s wage. If you’re a handyman or pool technician, you’ll want to receive an amount appropriate for your skills and experience. Towards the end of the financial year, you and your accountant can assess whether it makes sense for you to receive additional payments on top of the wages you’ve already received.

gov.au), or use the services of an employment and HR specialist. Each time you pay an employee, you are required to withhold PAYG from their pay. This is then paid to the ATO as part of the BAS process. Each quarter you pay Superannuation on behalf of your employees.

W h at is a BAS? Your business will need to submit a Business Activity Statement (BAS) to the Australian Tax Office (ATO), usually quarterly. Your accountant will do this for you as part of their service. The BAS shows the sales your business has made, the GST charged to customers and the GST paid to suppliers. It also shows wages paid to employees and the PAYG tax withheld from their wages. You will then pay the ATO the difference between the GST you collected from customers and the GST you paid suppliers, as well as the PAYG withheld from wages. If you paid more GST than you collected, you’ll receive a refund from the ATO. It’s important to lodge and pay your BAS on time, as penalties apply for late lodgement and interest is charged on overdue amounts.

D o I n eed a bookk eeper? You may need a bookkeeper to help you stay on top of your financial record keeping. It’s definitely a good idea to use one in the early stages. A good bookkeeper can help you get your accounting systems running smoothly, 24 | 2 0 2 4 FRAN CHISE DIR ECTORY

which saves time and money later. A bookkeeper typically takes care of matching bank transactions to bills, receipts and invoices. They can also help with payroll processing. They can also set up the various accounting apps that you will use. Ideally your bookkeeper will work closely with your accountant. The accountant may be able to recommend a bookkeeper, or may provide that service from within their firm. If you use the accountant’s bookkeeping services, you can avoid the need to recruit, manage and instruct the bookkeeper. Your accountant should be able to provide advice as to whether a bookkeeper would be helpful in your circumstances.

How can I g e t mon e y out of t h e busin ess? “How do I pay myself?” This is one of the earliest questions a business owner asks. We all have living costs, so the business needs to provide us with a living. Owner’s Wages Your first goal is to pay yourself for the work you do. We call this ‘Owner’s Wages’. Depending on the franchise, it might take a bit of time before there is enough business income for you to take a wage. But you should ‘go on the payroll’ once you see that the operating costs are being covered each month. This means you’ll be paying yourself every month and can stop living on your savings or your partner’s wage. Whatever franchise you buy, your initial investigations should help you identify

It’s important to understand that you’ll need to pay PAYG tax and Super on your wages. Just because you’re the owner of the business doesn’t mean you can just take money from the business and not deal with the tax system. Other ways to get money out of the business As your business progresses, your accountant will help you decide on tax effective ways to repay any money you have invested in the business. This might include loan repayments or dividend payments, depending on the structure of your business and your personal circumstances. These payments have tax consequences beyond regular PAYG tax, so it’s important to get advice before you take money out of the business. This seems like a lot of stuff to know! Yes, there is quite a bit to the accounting aspects of running a business. Remember, an experienced business accountant and their advisory team have spent years developing their understanding and skills. Your goal is not to become an accountant but to learn how to work well with your accountant, bookkeeper and advisers. Today’s accounting technology reduces much of the record keeping burden and allows you and your adviser to focus on profit improvement and business growth. And by getting things done right from the start you’ll be well placed to progress towards your goals. Kate Groom Co-founder and Director Franchise Accounting and Tax www franchiseaccountingand tax.com.au/

Buying A Franchise

CHAP TER 5

Avoiding Common Mistakes: Insights From A Commercial L aw y er H e l e n K ay | Found e r a nd D ire ctor | Rise Le ga l

hen embarking on the venture of buying a franchise, understanding the intricacies and avoiding pitfalls is crucial.

With extensive experience in assisting clients with the purchase and sale of franchised businesses, and in franchising businesses themselves, I’ve observed over the years the key areas where potential franchisees stumble. This article is designed to help you navigate these common mistakes.

M i s ta k e #1: Neg l ect i n g D u e D i li g e n c e A significant mistake is overlooking the need to conduct comprehensive due diligence before forging ahead. Prospective franchisees must investigate the franchisor’s commitment to their network’s success. This involves communicating with both current and former franchisees — their insights are invaluable in assessing the franchise’s day-to-day operations and long-term viability. These interactions are crucial for understanding the support system, business model, and financial health of the franchise. Moreover, helpful tools like the Franchise Disclosure Register are invaluable for comparing franchises and making an informed choice. Your lawyer will handle the legalities, but your role in researching the franchise’s history, performance, and reputation is fundamental.

M i s ta k e # 2: N ot A s k i n g C r i t i ca l Q u es t i o n s E a r ly O n As part of your due diligence, you have to ask the right questions of the franchisor before you make any decisions or promises. Many franchisees come to regret not asking more probing questions before signing any agreements. It’s vital to have a clear understanding of your commitments and expectations by asking questions such as the following: Regarding Personal Investment: • “What is the expected time commitment and personal 2 0 2 4 F R A NCHIS E DIRECTORY | 25

C HAPTE R 5 agreement protect you if the franchisor changes management or policy? What are your options if the business doesn’t perform as expected? These are critical considerations that need to be thoroughly evaluated with your legal adviser.

M i s ta k e # 5: N ot Seek i n g E x p e r t A dv i c e

involvement required from me as a franchisee?” • “Can you provide a breakdown of the daily or weekly tasks I will be expected to handle?” Understanding the Support System: • “Could you elaborate on the support and training you provide to franchisees?” • “What ongoing resources and assistance will be available to me once the initial training is complete?” Details on Performance Criteria: • “What are the specific performance criteria I need to meet as a franchisee?” • “Can you explain the consequences or support measures in place if these performance criteria are not met?” Additional Financial Commitments: • “Beyond the initial investment, what additional financial obligations should I expect?” • “Are there any recurring fees, such as marketing or technology fees, that I should be aware of?” Terms for Exiting the Franchise: • “What are the terms and conditions if I decide to sell or exit the franchise?” • “Are there any penalties, fees, or specific processes I need to be aware of for transferring or terminating the franchise agreement?” These questions are designed to provide a comprehensive understanding of what it means to be a franchisee, not just financially, but in terms of day-to-day operations, long-term 26 | 20 2 4 FRAN CHISE DIR ECTORY

commitments, and potential exit strategies. It’s important for franchisees to get clear and detailed answers to these questions to ensure they have a realistic and complete picture of the franchise opportunity.

M i s ta k e # 3: Ov e r lo o k i n g t h e I m p o r ta n c e o f B u s i n es s S t r u ct u r e Choosing the correct business structure to buy into the franchise system might seem boring but it can significantly impact your financial and legal liability. Many overlook the benefits of a corporate structure, which can shield personal assets from business liabilities. Understanding the legal implications of sole proprietorship versus a corporate entity is essential. Each has its pros and cons, and the choice should align with your long-term business goals and personal risk tolerance. Either your lawyer or your accountant can assist you with this important decision.

M i s ta k e # 4: U n d e r es t i m at i n g Leg a l Documents The complexity of legal documents in franchising is often underestimated. Key aspects such as the term of the agreement, renewal rights, exit strategies, and non-compete clauses require experienced eyes and careful analysis. Understanding these documents is not just about reading the fine print but also about foreseeing potential future scenarios. How does the

A common and critical error is not seeking advice from specialists in franchising. Professionals such as accountants, lawyers, and business advisors with a focus on franchising bring invaluable expertise. They can guide you through financial projections, legal implications, and strategic planning. Their insights can help you identify potential red flags, evaluate the franchise’s financial health, and understand your rights and obligations under the franchise agreement.

M i s ta k e # 6: I g n o r i n g Pe r s o n a l C o m pat i b i li t y a n d Li f es t y l e I m pact Another oversight is failing to consider how the franchise will fit into your personal life and whether it aligns with your values and lifestyle. Running a franchise can be demanding, and it’s important to assess if the business model suits your personal goals, worklife balance preferences, and long-term aspirations. Often franchisees are required to nominate a manager (the ‘Nominated Manager’) and this person is required to dedicate their whole time and attention to running the franchise. This is something that needs to be considered carefully especially if you were simply buying as an investment and not a job. In conclusion, buying a franchise is a significant decision that requires careful consideration and planning. Avoiding these common mistakes can pave the way for a successful and fulfilling business venture. As a commercial lawyer, I advocate the importance of being well-informed and prepared for the complexities of franchising, ensuring a smoother journey towards achieving your entrepreneurial goals. Helen Kay, Founder and Director, Rise Legal 1300 064 707 info@riselegal.com.au https://riselegal.com.au

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A career path in business through fra nchising

Ja so n G e hr ke | D ire ctor | Fra nc hise Ad v isor y C e ntre

or many prospective franchisees, buying a franchise is akin to buying themselves a job. The analogy is not without its flaws, but is often the approach. So just like any job where you would expect to receive pay increases over time, as well as opportunities for promotion and career development, why shouldn’t franchising be any different? In fact there are several ways that a franchisee can continue to develop their career as a business person through franchising.

Se r v i c e F r a n c h i s i n g ca r ee r pat h In a growing service franchise, the “career progression” of a franchisee could look something like this:

Stage 1: Acquire unit franchise and build a strong customer base in that territory. Stage 2: Split the territory into two areas, and sell one to a new franchisee, while continuing to maintain their income at the previous level from the remaining territory. Stage 3: Based on the experience of selling the previous territory and supporting the incoming franchisee, the established franchisee may approach the franchisor for regional or master franchise opportunities. (Often this approach may be made by the franchisor who recognises the successful attributes of this franchisee could be valuable in opening the business in new markets.) Alternatively, the franchisee reaches maturity or “burn-out” in this service, and considers exiting the system altogether.

Stage 4: The franchisee sells out of their existing business altogether (unless, in a rare instance for a service franchise, it is able to be operated under management), and acquires a regional or master franchise (possibly in another state or location from where they are currently based). Stage 5: The franchisee establishes a pilot operation in the new territory, and quickly builds a customer base (similar to what they did in Stage 1), thus proving market demand for the services provided. Simultaneously, and usually in conjunction with the franchisor, the franchisee will be mapping the region or state to determine the number of franchise territories required to cover the market. Stage 6: The master franchisee and/ or the franchisor will commence advertising for franchisees in that market

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C HAPTE R 6 and attempt to sell those territories over a period of time.

build a strong customer base in that territory (as above).

Stage 7: The master franchisee may also sell their pilot operation in the region or state as new franchisees come and board, and require the master’s time for set-up, training, field support and so on.

Stage 2: Maximise outlet profitability and optimise the efficient operation of the business.

Stage 8: Upon reaching saturation in that market, the master franchisee will need to develop good systems to maintain high ongoing performance levels among his or her franchisees, as well as continue to recruit and train new franchisees to replace those who inevitably retire or sell. Stage 9: Once the master franchisee is confident they have adequate systems in place to maintain their existing region or state, the challenge and excitement of building a business begins to wane. The master franchisee may look to acquire additional regions, states or even international master franchise rights in order to maintain their ongoing interest in the business, and to achieve these, even consider a partial or full sale to free up capital to undertake other projects. Alternatively a master franchisee may conclude at this point that they have gone about as far as they can in this business without buying out the franchisor, and look to sell out and move on to another business altogether. In exceptional circumstances, master franchisees may even make an offer to buy the entire system from the franchisor (providing a rare exit opportunity for the franchisor), and not unlike a management buy out as it would be known in the corporate world. There are exit opportunities between each and every one of these nine stages, and franchisees who follow this career path in franchising can anticipate increasing capital outlays, but also increasing levels of return on investment.

Re ta i l F r a n c h i s i n g ca r ee r pat h Of course service franchising isn’t for everyone, and in a very high proportion of cases, does not lend itself to multiple site operations in the same manner as a retail franchise. Therefore a career progression for a retail franchisee may appear to be similar in some ways, but not all. Stage 1: Acquire unit franchise and

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Stage 3: Look for opportunities to acquire an additional unit, either through opening a new outlet (the most common method for a growing retail franchise chains), or by buying an existing (and usually underperforming) outlet from an established franchisee of the same chain. Stage 4: Build up the second outlet, and share some resources (particularly staff and back-of-house facilities) with the initial outlet. The performance of both outlets will be carefully monitored by the franchisor, who on the one hand is generally pleased to see fewer franchisees operating more outlets, but on the other hand is potentially concerned that a franchisee operating multiple outlets will spread themselves too thinly and their businesses suffer as a result. Stage 5: Repeat the above from stage 3-4, invariably in a nearby location to maximise the efficiencies of running several outlets. Stage 6: Once the franchisee has established enough outlets, the franchisee may (if they haven’t already done so) install a management team to operate the businesses on their behalf, thus reducing their daily operational involvement in the business, and instead spending more time working on the business. At this point, the franchise has become “corporatized” in that the outlets are answerable to a chain of command under a traditional corporate organisational structure (established by the franchisee) within the framework of a successful franchise system. The corporatisation of franchising in Australia will be restricted by the limited population and market size for any retail concept, however in the United States (where the population is around 15 times that of Australia) corporatized franchisees own in some cases many hundreds of outlets, and are listed on the stock exchange in their own right. Stage 7: After having made themselves largely redundant from the day to day operations of their business, and in the absence of enough outlets to warrant a public offering, the franchisee may seek further challenges or interests elsewhere

(eg. new markets, diversification into other businesses, including other franchises, property development, postgraduate study, consulting, etc). Stage 8: As in the career progression of a service franchisee above, a retail fran chisee may also wish to take the franchise brand into new markets and apply for regional, state or international master franchise rights. Throughout these stages of development in both service and retail scenarios, franchisees are likely to play active roles in the development and improvement of the franchise system as a whole by participating in marketing initiatives (including testing new products and marketing campaigns), and contributing to the system’s Franchise Advisory Council. Franchisees of this nature become role models for their fellow franchisees, and are highly regarded by their peers in the system. By operating their businesses successfully whilst continuing to expand, they are often recognised by their franchisor’s awards programs (both domestically and internationally) for their achievements in the system.

F r a n c h i s ee B u r n o u t Not all franchisees will follow this career path through business, and many who run successful businesses will chose not to take on the extra challenges, obligations and financial risks in growing their business empire. Instead, they will continue to operate their existing business, and over time potentially suffer a loss of energy and enthusiasm, or simply be faced with a desire to move on to greener pastures. This is particularly common in labour-intensive, seasonally-affected service franchises, where there is little diversity in the work, and the hours can become very demanding. For example, lawnmowing and pool maintenance franchises are both labour intensive, and experience great surges in demand during the summer months. For franchisees, the hourly rate of return for these businesses can be extremely rewarding, but over time, some franchisees may find the business lacks sufficient intellectual or social stimulation, which, combined with the physical stresses of meeting peak demand in the summer months, can lead to burnout.

CHAP TER 6 path in business that franchising can provide and occurs more in service than retail franchising. Service franchising provides an ideal “toe in the water” for first-timers going into business and who are unsure of their own capabilities and wish to keep their initial investment as low as possible. Service franchising can provide valuable lessons in customer service, marketing, time-management and accounting that are all essential elements of a successful business.

Burnout is where the franchisee has simply had enough and decides that despite the financial rewards, they don’t want to keep running the business. In some cases, their decision to exit the business could result from, or even by precipitated by a health condition.

business, managing the burnout issue, and moving on to something else all need to match up perfectly to bring about the best possible outcome for all concerned. In the real world, the timing of these three critical factors will not always align.

In extreme cases in both service and retail franchises, burnout (particularly on health or mental heatlh grounds) can lead to a franchisee abandoning their business altogether. Highly developed franchise chains might already have systems in place to identify symptoms of franchisee burnout before the franchisee themselves is aware of it, and can put strategies in place to address the issues involved. However in many cases, franchisees who burnout will unilaterally decide that they want out, and once they have made that decision, it is in both the franchisor’s and franchisee’s best interests to facilitate this process as quickly as possible.

Franchisee burnout can also result from long hours, failure to delegate, poor communication, stress and many of the same factors that would result in burnout in any other workplace environment. In some types of businesses, franchisees may burnout sooner, rather than later. Not everyone will suffer burnout either, so it is important to remember that any consideration of the burnout issue requires a deeper assessment of the conditions and individuals involved in each system.

Burnout is a fact of life and is not a specific franchising issue. People get tired and want or need to change what they do on a daily basis to overcome it. Usually the solution will be to sell the business and move into something else (perhaps back into employment), but the respective timeframes of selling a

Franchising as a s t e p pi n g - s to n e to something else For some people, franchising becomes a vehicle to give them the confidence and training to become self-employed, thus opening up other opportunities in business potentially outside franchising.

At Stage 3 of the Servicing Franchising Career Path (above), service franchisees might exit in order to get into another business, possibly not a franchise. One service franchisor once told me that retail franchisors should pay him a commission for every one of his franchisees who leave and buy a retail franchise. While he was joking, the observation was fairly accurate: the service franchisees had gained the fundamentals of business through their service franchise, and were much better equipped to tackle more substantial and capital-intensive enterprises in their next business. Some of the training provided by franchisors may even result in a franchisee receiving a nationallyrecognised qualification or certification. A few mature Australian franchisors are Registered Training Organisations, thus enabling them to deliver TAFElevel training in business subjects and industry-specific areas. For a franchisee who has invested in a business, these qualifications can provide tangible acknowledgement of their achievements and abilities, and provide valuable skills for their next business. So investing in a franchisee does not mean the end of your career progression, could be the start of a whole new exciting career journey instead. Jason Gehrke, Director Franchise Advisory Centre 07 3716 0400 jason@franchiseadvice.com.au www.franchiseadvice.com.au

This is another example of the career

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CHAP TER 7

A Change of Model is not always a model of cha nge

B ill M o rg a n | D ire cto r | M o rg a n M ac L aw ye r s

ne of the significant risks of conflict between franchisors and their franchisees arises from the franchisor needing or desiring to change the business model for its franchise system. It is not difficult to imagine the concern and anxiety faced by franchisees when they purchase a franchise business or enter a franchise agreement for the grant of a right to operate a franchise, invest time and financial resources developing the business, and then

hear that the franchisor has decided to change the business model of the franchise system.

to the brand and franchise system of all franchisees operating the franchise system in the same way.

After all, franchisors continually tell franchisees about the importance of adhering to the franchisor’s franchise system and way of doing things including, in many franchise systems, following a stringent operation manual.

The franchisor may have a right to change the business model used in the franchise system. It may have very sound reasons for changing the franchise system’s business model. As is usually the case in franchising, communication between the franchisor and its franchisees is critically important. The franchisees need to understand the reason for the change and how it benefits them.

Often, franchisees are told that they cannot make changes to the franchise system, even when those changes are apparently advantageous to the franchisor, because of the importance

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C HAPTE R 7 which had an adverse impact on their profitability. The court found that just because dealers were financially worse off under the new model compared with the previous model did not mean that Mercedes-Benz had acted unconscionably or failed to act in good faith because they imposed the new agency model on dealers. In this case Mercedes-Benz had a right of non-renewal under its franchise agreements with dealers. It was at the time of renewal that Mercedes-Benz did not renew the previous franchise agreements but sought to change the business model to a fixed fee agency model. The court found that if a right of non-renewal is exercised by a franchisor for a legitimate interest, then it is exercised in good faith. Unfortunately, changes to the franchise system’s business model may only benefit, or appear to benefit, the franchisor. It is good business practice to ensure that changes to the business model used in the franchise system are explained to franchisees well in advance of desired changes being implemented. It is important for franchisors to make known to franchisees how the new business model will benefit them collectively and individually in respect of each franchisee’s own franchised business. Failure to take this step is likely to lead to serious disputes between the franchisor and at least some of its franchisees. Consider a situation in which the franchise system is a patisserie based café model based on the sale of coffee and cakes. Freshly made cakes are supplied by the franchisor’s preferred suppliers to franchisees. The freshly baked cakes are popular with customers. The franchisees cannot use alternative suppliers but that is not a problem as the approved suppliers are reliable and not too expensive. Without prior notice or feedback from franchisees the franchisor decides to change its business model to require the franchisees to accept the supply of frozen cakes. The franchisor claims that the suppliers of the fresh cakes can no longer supply fresh cakes and the supply of frozen cakes reduces costs. In this scenario, the customers find frozen cakes less attractive and sales fall, and at least some of the franchisees are not happy. This is exacerbated by the change being imposed on them without their prior knowledge or 32 | 20 2 4 FR AN CHISE DIR ECTORY

feedback. The franchisor has missed an opportunity to present the benefits of the change in the business model to its franchisees that may have reduced concerns and prevented disputes. These facts could give rise to allegations that the franchisor has breached the franchise agreement, is not acting in good faith or is acting unconscionably in contravention of the Australian Consumer Law. The issue of a change of business model has resulted in recent highprofile litigation. In legal proceedings in the Federal Court of Australia (AHG WA (2015) Pty Ltd T/A Mercedes-Benz Perth & Westpoint Star Mercedes-Benz & Ors v Mercedes-Benz Australia/ Pacific Pty Ltd [2023] FCA 1022), dealers sought compensation of $650 million against Mercedes-Benz for changing its business model from a traditional dealership model to a fixed-price direct to customer agency model. 38 of 49 of the Mercedes-Benz’s dealers that existed when legal proceedings commenced participated in the lawsuit. Although the dealers were unsuccessful in the legal claim against MercedesBenz, features of the case are illustrative of the problems a franchisor may face when changing the franchise system’s business model. The dealers alleged that Mercedes-Benz had acted unconscionably in contravention of the Australian Consumer Law and breached the duty to act in good faith pursuant to the Franchising Code of Conduct. The concern of the dealers was that the new fixed-fee agency model reduced dealer interaction with customers

M at t e r s f o r f r a n c h i s o r s to consider There are several matters for franchisees to consider about the possibility of disputes arising if the franchisor changes the franchise system’s business model: 1. The success of the franchisor in the Mercedes-Benz case raises the question about whether a franchisor should rely on and exercise strict legal rights if it will have an adverse impact on franchisee financial performance. The franchisor needs to weigh up damage to the relationship with franchisees from an adverse impact of a change of business model on their financial performance with the advantages to the franchisor (and the franchisees) by making the change. 2. Strict reliance on a legal right to change a business model and requiring franchisees to accept it should not be a substitute for a wellmanaged process that takes into consideration and seeks to address franchisee concerns about the change to the new model. Changes to a business model may be necessary to deal with changes in the market so the franchised businesses remain competitive but franchisors who wish to avoid costly disputes and recognise the importance of franchisee success need to be aware of and mitigate any adverse outcomes from a change in the business model. 3. Although the franchisor was successful in the Mercedes-Benz

CHAP TER 7

lawsuit, the dispute was a highly public dispute. Franchisors may have a right to not renew a franchise agreement on the same terms as the previous franchise agreement and to use the occasion of non-renewal to change the franchise system’s business model but it is good business practice by the franchisor to educate franchisees about the benefits of the change, seek their feedback prior to making a decision and work with their franchisees to implement the changes necessary and brought about by the new business model.

M at t e r s f o r f r a n c h i s ees to consider There are several matters for franchisees to consider about the possibility of the franchisor changing the franchise system’s business model and the Mercedes-Benz case and what they can do to deal with a change in the business model: 1. One of the arguments the dealers made in the Mercedes-Benz case was that Mercedes-Benz gave away the right to operate any business model in Australia other than the dealer model. The Court did not accept this argument. There are not many franchise agreements that would restrict the right of the franchisor to change the franchise system’s business model. Franchisees should expect that the longer they remain

franchisees the more likely a change to the business model will happen.

the franchisor to renew on the same terms.

2. This is something franchisees need to be aware of when they consider acquiring a franchised business or signing a franchise agreement and something their lawyers should cover in giving legal advice on a franchise agreement of franchise business acquisition.

5. Franchisees must be aware that franchisors need to adapt to a changing marketplace, and this may require a change to the business model used in the franchise system. They should not assume that if the franchisor needs to make this change and implements it that it is not acting in good faith. Franchisees should seek to understand the reason for the change and what benefits it provides to them.

3. Awareness of the possible decision of a franchisor to change the business model should be considered as the time for renewal of the franchise agreement approaches. Franchisees should undertake an early renewal due diligence. Franchisees need to be careful when entering a franchise agreement and as renewal approaches not to assume that the franchisor’s interest and their interest when renewing a franchise agreement are identical. 4. The Court in the Mercedes-Benz case found that the franchisees sought to convert the commercial judgment they made when they entered into those agreements into a guarantee of a permanent arrangement provided they met certain performance targets, but this was a fetter on the exercise by Mercedes-Benz of its legitimate business judgment as to how best to adapt to a changing marketplace concerning the Mercedes-Benz brand in Australia. Franchisees need to understand that this argument will not succeed unless there is a term in the franchise agreement that requires

6. Franchisees and their lawyers in formulating claims against franchisors for breach of the Franchising Code duty or contractual obligation to act in good faith should also be aware that as a result of the Mercedes-Benz decision, it will be difficult to argue a lack of good faith in the exercise of a power which can serve only the interests of the party upon whom the power is conferred. 7. Most powers in franchise agreements are powers that can only be exercised by the franchisor for its benefits or for its interests. Merely exercising that power for the franchisor’s interests will not be enough to show a breach of the obligation to act in good faith. Bill Morgan, Director Morgan Mac Lawyers 07 3221 2221 bill@morganmac.com.au www.morganmac.com.au 2 0 2 4 F R A NCHISE DIRECTORY | 33

FranCHi

sEs

noW avaiLaBL E

our mission To deliver an exceptional takeaway coffee experience to our customers, one cup at a time.

our vision To become the preferred destination for takeaway coffee lovers worldwide, known for our outstanding quality, exceptional service, and genuine commitment to making a positive impact on coffee communities and the environment.

our aim To offer quality products combined with an unforgettable service experience to each and every customer who visits our stores in Australia and beyond. 34 | 2 0 2 4 FR AN CHISE DIR ECTORY

For more information Call 1300 558 278 or go to www.franchisecentral.com.au & www.coffeetreat.com.au

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Franchising through the ages A generational perspective

D ou g D ow n e r | T h e Fra nc hise G u y™

imes are changing and things are moving quicker than ever before, never has that been more evident than in the case of business ownership and entrepreneurialism. I don’t know about you, but I get confused about generational labels being used and what they actually mean, as if these labels weren’t confusing enough to keep up with, the exact timeline of generations isn’t that easy to decipher either. While there is some consensus among social scientists about the general periods of time associated with each generation, there is no clear-cut line defining when one generation ends, and another begins. Each generation makes comments about the other, often because we may not know what each of them mean and why

each behave in the manner they do, how many times have you heard someone say “Back in my day” or “the Kids these days are different” or some variant of commentary on another generation, either way every generation has an opinion on everything, influenced by the period they grew up in. I’m sure the younger generations say the same thing about the older generations, I know my Kids (Generation Z) do. It’s important for us to understand what these generations mean, what influences them and from a franchise perspective what does it all mean? A generation is a group of people born at roughly the same time. They were usually grouped by a 20-year time interval but the time frame for the last four generations has shortened to approximately 14 years, here’s a quick summary of the current generations: 2 0 2 4 F R A NCHISE DIRECTORY | 35

C HAPTE R 8 not share all of the characteristics that are associated with their ‘group’. Additionally, the boundaries between generations are not always clear. For example, some people born in the early 1990s may identify more with Generation Z, while others may identify more with millennials. Regardless of what group classification, franchisors need to address these differences when targeting both types of customers, they interact with, 1. The customer that directly pays for the goods or services and 2. The franchisee that they grant the franchise rights to.

• The Baby Boomer Generation: (1946 – 1964) Ambitious, goaloriented, and competitive, Focused and believe in more hours at work, sometimes careless about wealth, Resourceful and team players and can be Bureaucratic. • Generation X: (1965 – 1979) Work hard, believe in work-life balance, Independent-minded, Flexible, and direct, Self-reliant, Thinkers and embrace feedback, in debt and can be a little Cynical. • Generation Y: (1980 – 1994) Often referred to as Millennials, they are Socially driven, ethnically diverse, Tech-driven, and curious, Educated, and multi-career based, financially conscious and therefore stable, less focussed interpersonal skills, less religious.

• Generation Z: (1995 – 2009) Techsavvy and ‘always on ‘, Reduced attention span, Indoor generation, ethnically diverse, set for online social interactions, less religious, like personalised learning and like Gen Y are less focussed on interpersonal skills. • Generation Alpha: Born After 2010 – Very similar to Gen Z but hard to characterise particularly for business because of their age. But are also Tech-savvy and ‘always on‘, Will need 21st century skills in the classroom and are ready to embrace metaverse devices such as VR and AR It is important to note that the characteristics of these groups are not entirely universal. There is a great deal of diversity within each generation, and individuals within each generation may

If you’re a potential franchisee looking at a brand, you need to identify if the franchise system has a strategy for servicing the different groups or are they clear with who their customer is and what is important to them and do they communicate effectively with those target groups. One of the brands we launched into franchising, Milky Lane is very clear about who their customer is, it’s an 18-35 year old (Gen Y & Gen X) and consequently over 90% of their franchisees fit into this demographic as the brand resonates with them. When it comes to business ownership it is just as important to understand your offering to those markets and who your ideal avatar as a franchisee may be. Previous studies have shown that the rate of self-employment for younger individuals is lower than older individuals and businesses created by persons less than 35 years old don’t perform as well as businesses created by entrepreneurs between the ages of 45 to 54 years old. There has been a lot of research on the impact that age has on success in business and entrepreneurialism, but it has proven to be inconclusive. There is little relationship between age category and franchisee satisfaction suggesting younger entrepreneurs can be equally as successful in franchising. One of the biggest obstacles younger entrepreneurs’ face is securing financing for starting a business, particularly in franchising as a franchise establishment cost can be higher due to the initial fees and potentially higher fit out requirements for established brands. So, if a franchisor is wanting to attract a younger franchisee, they need to have a low-cost model or innovative funding methods to get the right people into their system. We have seen this program work very successfully with Baker’s Delight for many years with

36 | 20 2 4 FR AN CHISE DIR ECTORY

CHAP TER 8 their ‘Manage to Own program’ where they take store managers and create a succession plan for them to acquire a business over a period of time, creating business opportunities for employees that show initiative and drive where they may not have the funds to open a business on their own. Historically we have seen a significant portion the franchising sector come from the Gen X (51 to 60-year-old group), implying franchising has been more targeted to an older entrepreneur, often because they have accumulated enough capital to fund a business and because they want to be their own boss and do things on their own terms and business ownership offers this type of freedom and a franchise offers a greater success rate than independent businesses. According to Forbes magazine, 72 percent of millennials would like to be their own boss. Seventy-four percent want flexible work schedules and 88 percent want “work-life integration,” a switch from work-life balance, as the line between life and work has irreversibly blurred. However, when it comes to entrepreneurial endeavours, franchising is often an overlooked opportunity among this group usually because of the costs associated with franchising and the potential of being tied down for set period of time. 2016 BNP Paribas Global Entrepreneur Report which reported that millennials were starting businesses at a younger age than previous generations. Baby Boomers were reported to have launched their first business venture aged 35 years old on average, with Millennials starting their first business around age 27. What can be seen from this, is that the Millennial generation is more eager to launch their own enterprises - and possibly more willing to take risks when doing so? Regardless of which generational group you fit into there’s a business for everyone that wants to enter business, Not everyone can or should become a business owner. Statistically, around 16% of the world’s eligible working population get into business ownership, and they do this for several reasons: to be their own boss, to take control of their life and future, the pride of being a business owner and hopefully to be more financial and successful than remaining in paid employment. It is estimated that business owners generate an income that is 30% higher than had they stayed in employment.

There are three broad classifications I’d like to share with you and they are cross generational, The Craftsman, The Mountain Climber and The Freedom fighter.

T h r ee T y p es o f B u s i n es s Ow n e r s While there is no single behavioural style or motivator that makes a successful business owner, there are similarities shared by the most successful. John Warrillow, bestselling author of Built to Sell and creator of The Value Builder System, has developed three contrasting profiles that provide a simple model for classifying the three most common business owner types. 1. The craftsman is a highly skilled person who creates a business because they know how to create a superior product. The custom motorcycle builder, the donut maker, the smartphone app developer. Their energy is primarily focused on the creation of the product that they provide and less on running and

growing a business. Michael Gerber refers to these types of business owners as technicians in his book The E-Myth. 2. The mountain climber sees the development of their business as a series of hurdles to cross and a series of peaks to ascend. While they possess a strong drive to succeed, they never find true satisfaction in their work. Each conquered goal is followed by an even loftier one. Once they have created a successful company, they are not content to just run it. Instead, they conquered that challenge — now, on to the next one. I want to comment on the new generation of business owners that I have encountered in the past three years. There is a huge increase in the number of millennial business owners. For instance, out of over 40 business owners I coach at the moment, more than 20 of them are in the late 20s and early 30s. The reason why I mention this is that nearly all of them are ‘mountain climbers’. This next generation of business owners are very different to the 2 0 2 4 F R A NCHISE DIRECTORY | 37

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older and more experienced business owners I work with, who tend to be more like ‘craftsmen’ and tend to have had their businesses for much longer periods of time (over 15 years). This is compared to the millennial business owners I work with, who want to build, flip, and be out within five years so they can move to the next project. 3. The freedom fighter strives for independence. They have been an employee in other businesses and decided to leave and start their own endeavour. There is no one-size-fitsall freedom fighter, but you might be one if you’ve ever been a part of a system and thought, ‘I can do this better’. It’s the freedom fighter’s constructive attitude that makes them so unique and makes them perfect for a franchise system. Whereas craftsmen and mountain climbers will have a strong desire to develop their own concept for a new business, freedom fighters are great fits for owning a franchise system; especially one that combines a framework for success with a lot of flexibility.

T h e F r ee d o m F i g h t e r i n t h e F r a n c h i s e Sys t e m The freedom fighter is typically utilitarian and individualistic. They often feel that 38 | 20 2 4 FRAN CHISE DIR ECTORY

their managers don’t know what they’re doing and that they could do better. The following statements are reflective of the thoughts of a freedom fighter.

products. The store will look identical

They’ve often been sceptical about the decisions that the leaders of companies they worked for have made.

This type of system is not too appealing

They’ve felt frustrated that they don’t have enough control over their career and their life. They may have believed that if they were in charge, they would approach things differently — and have a better outcome. They feel like their skills and their knowledge are often under-utilised by the businesses that they work for. They’ve had the thought in the back of their mind that they’d like to start their own business someday, so that they could benefit from running things their way.

to any other franchise operators. They need to operate within a very strict framework that allows zero creativity. to a freedom fighter. What’s so great about the freedom fighter is that they can operate within a pre-existing system and make it fit their personal vision. They don’t necessarily seek freedom from a system or guidelines but freedom to work flexibly. We’re all different regardless of when we were born, certainly the attitudes of different generations impact on the vocation we pursue but the beauty of franchising is that there is a business for every generation and every motivation, you’ve just got to know what motivates you and ensure the brand you choose

They’ve had the desire to have a greater impact on the world.

is aligned to you, your values and

S u c c es s i n F r ee d o m

Doug Downer - The Franchise Guy™

There are two types of franchise systems out there. One type is highly controlling; everything that they do must follow a precise, step-by-step process. For example, if they run a foodrelated franchise system, they cannot conceptualise new products or deserts nor can they make variations on the set

objectives.

Franchise Ready +61 2 8999 1120 www.franchiseready.com.au

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Franchising: A Path to Business Success in Australia

Ja m e s C o r ne | Found e r a nd Chi ef E xe cu ti ve O f f i c e r | T he Fra nc hise Institu te

ustralia’s business environment is a vibrant one, and the appeal of starting a business resonates with many individuals. This is reflected in the 2.5million+ Aussies who own a small business.

While venturing into an independent business is attractive, it is not without its own difficulties and uncertainties. In this chapter, we investigate the reasons behind the widespread preference for franchising amongst Australians. We also offer indispensable guidance for those aspiring to thrive as franchisors or franchise partners in the distinctive Australian business landscape while shedding light on prevalent pitfalls to steer clear of. But first let’s take a closer look at the franchising sector in Australia.

T h e Au s t r a li a n F r a n c h i s e L a n d s ca p e Australia’s franchise landscape stands out on the global stage, boasting a unique combination of diversity, maturity, and entrepreneurial enthusiasm. With more franchising outlets per capita than almost any other country, except New Zealand, it’s a testament to the enduring appeal of the franchise model in the land Down Under. The Australian franchise sector has witnessed remarkable growth, particularly since the 1980s, marking it as a truly mature industry. This maturity is not only reflected in the number of 2 0 2 4 F R A NCHIS E DIRECTORY | 39

C HAPTE R 9 franchisors and franchise units but also in the sheer breadth of sectors and industries represented. From home building and carpet cleaning to waste management and financial planning, Australian franchises have diversified to cater to a wide array of consumer needs.

The Australian market is not only receptive to traditional franchise offerings but also open to new concepts that tap into current and emerging trends. For instance, the aging population and the NDIS program has created a growing demand for senior care and disability franchised services.

One of the standout features of the Australian franchise landscape is the dominance of locally-developed brands. These homegrown franchises have not only flourished but have also set industry benchmarks for quality and innovation. After home grown franchises the United States, as a key international player, has made its presence known in the Australian franchise market, followed by the United Kingdom and, more broadly, Europe.

Moreover, leisure trends are evolving, with data showing an increase in participation rates in non-competitive activities. The rise of 24-hour gyms, personal trainers, Pilates and wellness businesses in recent years is a testament to the adaptability of the Australian franchise landscape in catering to evolving consumer preferences.

When it comes to international franchisors seeking to establish a presence in Australia, the approach varies. Some opt for the traditional route of appointing master franchise partners who can navigate the local market. In this case, identifying investors and potential partners with an interest in master franchise opportunities becomes a crucial challenge, especially as the pool of quality franchise partners gradually becomes smaller in a mature market. However, many recent market entry successes have emerged from Australian entrepreneurs proactively pursuing opportunities and directly engaging with international franchisors. This proactive approach has allowed for the introduction of fresh concepts and the expansion of existing ones in Australia.

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In a market as dynamic and competitive as Australia, franchising remains an attractive avenue for business ownership. The blend of established brands, a well-developed support ecosystem, and opportunities that cater to current market trends ensures that the franchise sector continues to thrive. As the franchise industry in Australia continues to evolve, franchisors and franchise partners alike must stay attuned to market shifts and consumer expectations. With a foundation of maturity and resilience, the Australian franchise landscape remains a fertile ground for innovation and entrepreneurship. It stands as a testament to the enduring appeal of franchising, both for local entrepreneurs and international brands seeking to make their mark in this vibrant business environment.

Why Choose Franchising in Au s t r a li a So why is franchising such a successful business model in Australia? There are many reasons but here are out top five! Established Brand and Support Australians are no strangers to iconic franchise brands that have become household names. The allure of franchising lies in the opportunity to align with a well-established brand. Choosing to be a franchise partner means being part of a business that already enjoys recognition and trust in the Australian market. This pre-built brand equity significantly reduces the challenges associated with building a brand from scratch, saving time and resources. Furthermore, franchisors in Australia offer extensive support to franchise partners. This support encompasses initial training, ongoing guidance, marketing resources, and operational assistance. In a market known for its fierce competition, this backing is invaluable, especially for those with limited experience in a specific industry. Lower Risk by following a proven system Starting an independent business in Australia is not without risks. The Australian market is competitive, and navigating the complexities of the business world can be challenging. Franchising presents a lower-risk option because you are operating under a proven system. The franchisor has already encountered and addressed

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many of the challenges that new businesses face, which means you can benefit from their experience and reduce the likelihood of failure. Access to Financing Access to financing is a critical consideration for any business venture. Australian banks and lending institutions are generally more willing to finance franchise partners because they recognise the established nature of the franchise system. Additionally, franchisors often facilitate connections to financing options, making it easier for Australians to access the capital required to start and grow their franchises. Marketing and Advertising Benefits Franchisors in Australia often invest in national or regional marketing and advertising campaigns. As a franchise partner, you can leverage these collective efforts to promote your individual location without the need for a substantial marketing budget. This collective marketing power can help drive customers to your business more effectively. Operational Guidance Running a business in Australia involves adhering to various rules, regulations, and industry standards. Franchisors

offer guidance on day-to-day operations, supply chain management, inventory control, and other crucial aspects of business management. This support streamlines operations, ensuring that your business runs smoothly.

T i p s f o r S u c c es s a s a F r a n c h i s e pa r t n e r i n Au s t r a li a While franchising undoubtedly offers a promising business model, what key guidelines should one heed to ensure a successful venture? Research and Due Diligence Before diving into any franchise opportunity in Australia, thorough research and due diligence are essential. Investigate the franchisor’s background, track record, and reputation within the Australian market. Speak with current franchise partners to gain insights into their experiences, especially as it pertains to operating within the Australian business landscape. Choose a Franchise That Aligns with the Market Select a franchise that aligns with the market and consumer preferences. Consider factors such as cultural fit, local demand, and the competitive

landscape. Understanding the nuances of the Australian market can help you tailor your business to local expectations. Understand the Franchise Agreement in the Australian Context Franchising in Australia is primarily regulated by the Franchising Code of Conduct, which is prescribed under the Competition and Consumer Act 2010 (previously known as the Trade Practices Act 1974). The Franchising Code of Conduct sets out the rights and responsibilities of franchisors and franchisees and aims to promote fairness, transparency, and good faith in franchising relationships. Under the Franchising Code of Conduct, franchisors are required to provide prospective franchisees with a disclosure document containing important information about the franchise, including financial details and other relevant information. The Code also governs various aspects of the franchise relationship, including marketing, termination, dispute resolution, and more. Additionally, the Australian Competition and Consumer Commission (ACCC) oversees and enforces the Franchising Code of Conduct. They provide guidance and 2 0 2 4 F R A NCHISE DIRECTORY | 41

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information to both franchisors and franchisees to ensure compliance with the regulations. It’s crucial to understand the terms, including fees, territory, and the duration of the agreement within an Australian framework. Attend Training Programs Take full advantage of the training programs and support provided by the franchisor. Seek clarification if you are unsure of how to enact processes or procedures. The franchisors success is tied to the franchise partners success so cultivate a symbiotic relationship. 4.5 Build Local Connections Networking and building relationships within your local community. Joining local business associations and connecting with other franchise partners in the region can provide insights, support, and opportunities for collaboration.

establishment and ongoing cost, the background of the franchisor, the details of all franchise partners currently and previously in the business and their contact details. So, there is plenty of information to analyse. Don’t cut corners! Take the time to look through this information in detail. Take the due diligence documents to your business advisors and speak to franchise partners who are still involved in the business as well as those who have left. Inadequate Market Research Given the variations in market conditions, both local and global, a lack of comprehensive market research can result in the selection of unsuitable locations and ill-suited products or services for your franchise. Skill Mismatch

To navigate the Australian franchising landscape successfully, it’s crucial to be aware of and avoid common pitfalls that can hinder your progress.

Another common pitfall is purchasing a franchise that demands a set of skills that don’t align with your natural strengths or preferences. For instance, investing in a franchise that necessitates strong sales skills when your inclination is toward a more passive, order-taking role can lead to personal dissatisfaction and potential business challenges. So, buy a franchise that matches your skill sets and interest.

Inadequate Due Diligence

Unrealistic Expectations

Embarking on a franchise venture without conducting thorough research and due diligence can lead to costly mistakes. The franchising Code requires prospective franchise partner to have access to a suite of documents which provide details of the franchise

A limitation often encountered is the misconception that merely investing in a franchise guarantees instant success. It’s essential to understand that franchise partners still need to work diligently and apply substantial effort to ensure the success of their franchised

C o m m o n Pi t fa l l s to Avo i d i n t h e Au s t r a li a n F r a n c h i s i n g L a n d s ca p e

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business. Simply paying the franchise fee does not automatically guarantee profitability, as ongoing dedication and hard work are essential for achieving success.

C o n c lu s i o n Franchising undoubtedly presents a compelling pathway to business ownership in Australia, with its established brands, comprehensive support systems, and a history of success. However, it’s essential to recognise that the road to success as a franchise partner may not be without its challenges. While the benefits of franchising are undeniable, ensuring your skills align with the requirements of your chosen franchise and understanding that success demands dedication and hard work are equally vital. By avoiding these common pitfalls and, at the same time, capitalising on the unique opportunities that franchising offers in Australia, aspiring entrepreneurs can embark on a business journey that harmonises the advantages of established systems with the flexibility of entrepreneurship in one of the world’s most dynamic business environments. James Corne Founder and Chief Executive Officer The Franchise Institute www.thefranchiseinstitute. com.au

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Helping employers get their obligations right in the new year

Emma Rose nz we i g | D e pu t y C ommis si one r for Sup e ra nnuati on a nd Empl oye r O bli g ati ons | ATO

he start of the year brings new opportunities for franchisees and is the perfect time of year to do an administrative reset. I want to share some useful information and tips to help you start the year with your tax and super obligations sorted, so you can focus on your best year yet for your business. Ge t yo u r g ov e r n a n c e i n c h ec k My biggest tip for starting 2024 off right – great governance will save you time! My time saving tips for governance are: • Putting in place a formal payroll framework with clear documentation; • Having systems and controls in place to ensure your reporting is accurate, including undertaking checks and balances; • Checking that key staff have the necessary payroll skills and knowledge; • Ensuring you have processes and procedures in place to pay on time and to the right account or super fund; and • Keeping the necessary documentation and calculations. Remember, if your governance and record keeping aren’t accurate, you may end up having to spend time to fix your records and possibly have penalties you weren’t expecting. There are many resources to help your 2 0 2 4 F R A NCHISE DIRECTORY | 43

C HAPTE R 1 0 set up, calculate, and pay super at ato. gov.au/superforemployers

Se t yo u r s e l f u p w i t h S i n g l e To u c h Pay r o l l STP simplifies your employer reporting obligations – perfect for busy franchises! STP works by sending tax and super information from your STP enabled software to the ATO when you run your payroll. If you have just started a business or have recently employed staff, you need to report through STP from your first payday. STP data is now a critical component of the tax and super systems and is being used in real time for several purposes. Since July 2023 we’re using the amounts you report through STP to pre-fill labels W1 and W2 in your activity statements in ATO online services. Because STP data is so important, if you find a mistake, take action to correct it as soon as you notice it. There are some common tips and traps we encourage employers to watch out for: • Finalise your STP record by 14 July each year.

franchise navigate the currents of your employer obligations – visit, ato.gov.au/ recordsforemployers

Ke y r e p o r t i n g dat es • To see when your lodgments and payments are due so you can plan ahead, I recommend: o using the ATO app at ato.gov.au/ app o visiting ato.gov.au/ businessduedates

Pay i n g S u p e r i n f u l l , o n t i m e a n d to t h e right fund You know how much your staff are the beating heart of your successful franchise. When you stay on top of your super obligations, you’re securing the financial future and wellbeing of the people who keep your business going. The minimum superannuation guarantee (SG) you must pay for your employees is 11% of their ordinary time earnings (OTE). This will increase to 11.5% from 1 July 2024 (and then 12% from 1 July 2025). 44 | 20 2 4 FRAN CHISE DIR ECTORY

You need to pay SG on a quarterly basis by the 28th day of October, January, April and July. While it may seem a long way off, keep in mind that from 1 July 2026 you will need to pay your employees’ super at the same time as their salary and wages. Be ready for this change by making sure you keep good records and pay super guarantee in full, on time, and to the right fund. As an employer, you report payroll information through STP enabled software. We’re increasing the use of this data and information from super funds to identify if employees’ super is being paid on time. It’s important that you meet your super obligations. If you don’t pay your employees’ super in full and on time, you must lodge an SGC statement and pay the SGC to us. The SGC you will need to pay is calculated using salary and wages, and also includes interest, administrative fees and penalty considerations, so it’s best to pay on time. Find super confusing? Check out our short series of helpful educational videos at ato.gov.au/superseries Visit our website for advice on how to

• Changing software providers – finalise your records before you change providers, so that your employees and you have accurate information during tax time. • Finalising employees when they leave – When an employee leaves your franchise, provide this information in your STP report. To find out more, visit ato.gov.au/STP

Ta x f i l e n u m b e r d ec l a r at i o n s Remember – when using STP Phase 2 enabled reporting software, you do not have to send a paper tax file number (TFN) declaration form to the ATO. This is because the information will have already been sent to us. Your payee will provide you with a printed summary from ATO online services. You just need to enter this into your systems and keep a copy of the summary for your records.

Withhold the right amounts Help your employees meet their tax obligations by withholding the right amount of withholding tax. There are a range of tax tables and calculators available on our ATO website to help

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you work out the correct pay-as-you-go (PAYG) withholding amount. For more information, visit ato.gov.au/ paygw

P r e pa r i n g yo u f o r f r i n g e b e n e f i t s ta x time Avoid ending up with a fringe benefits tax (FBT) liability you weren’t expecting by making sure you understand how FBT works before you provide your employees with extra perks. You may provide your employees with a work vehicle, but if they also use it for leisure purposes, you may need to consider the FBT implications. For example, if you provide a dual cab ute to your employees and it does not meet the conditions for limited private use, FBT applies. If FBT applies, you will need to work out the taxable value, calculate the amount of FBT to pay, lodge and pay your FBT return

and check whether you should report the fringe benefit on your employee’s income statement through STP. The 2024 FBT year ends on 31 March so remember the four key steps to getting your FBT reporting right this fringe benefits tax time: 1. Identify what qualifies as a fringe benefit. 2. Determine the taxable value. Use the approved valuation methods to calculate the taxable value of the fringe benefit to determine if you have an FBT liability. 3. Lodge an FBT return. If you have an FBT liability you will need to lodge your FBT return and pay any FBT you owe by 21 May 2024, unless your tax agent lodges electronically for you. 4. Keep records to demonstrate your calculations. Make sure you are keeping relevant records for the required timeframe to support your FBT position.

He l p a n d S u p p o r t We understand you may experience unexpected events which can make it hard to meet your obligations. If you have any difficulty paying in full or on time, contact us before the due date to discuss your options, which may include a payment plan. When you report or pay, check that you are providing the correct information to us. If you make a mistake, you can visit our website for guidance on how to correct it. For more information, visit ato.gov.au/ employers or talk to your trusted tax adviser. Emma Rosenzweig Deputy Commissioner for Superannuation and Employer Obligations ATO ato.gov.au/employers

For more information, visit ato.gov.au/fbt 2 0 2 4 F R A NCHISE DIRECTORY | 45

P: 1300 312 502 E: info@TheProvenGroup.com.au W: www.TheProvenGroup.com.au

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Territory Planning

essential for business success Peter Buckingham | Managing Director | Spectrum A nalysis

erritory Planning is essential for success, and is most effective when using facts and data not guesswork. Effective Territory Planning requires a few simple steps to come up with the best result that suits your concept. The two big questions we are commonly asked before a territory planning project commences are ‘How many territories should we make for a particular market’, and ‘How do we make each Territory of similar sales potential’? In many cases, you already have some of the knowledge to answer these questions, and a Territory planning project is about extracting this information and applying it across your markets.

S T E P 1 - W h e r e d o e s my c r y s t a l b a l l s ay we a r e h e a d i n g? The success of a Territory planning project requires a Business plan, which shows where you are heading. Your plan, created by you, provides you with the blueprint on how to move forward and forces you to answer questions about your business goals. Ask yourself ‘What total revenues do I 2 0 2 4 F R A NCHIS E DIRECTORY | 47

C HAPTE R 1 1 believe my concept can generate in five and ten years’? This will give you an answer and logic like: I have two shops, or I have a small company running three vans in a particular area. I currently have a turnover $1,000,000 and am only covering a small portion of my total market. With advertising and promotion, in five years my business plan says we will be selling $10,000,000, and then 10 years out we should be doing $16,000,000 in our target market.

W h at i s a S u c c es s f u l l B u s i n es s T u r n Ov e r ? What revenue will make a business successful, based on your knowledge of the business and some form of forecast profit and Loss Statement? With turnover of $400,000 you should make a reasonable living as the operator, or franchisee, or Head Office. If you are turning over $500,000, you will be considered successful and generating a good living (say $100,000 - $150,000).

eight franchisees, each looking after four areas. In five years, we may have 16 franchisees looking after two each, and at ten years we plan to have all territories filled. The worst thing you can do is cut the number of territories to match the number of franchisees you have now. Trying to take back territory from a franchisee is like trying to take an ice cream off a three-year-old, once they have had a taste!

S T E P 2 - H ow b i g a r e t h e m a j o r A u s t r a l i a n C i t i e s? If we know how many franchises, we believe we should have in our home market, we can calculate how many we could have nationally. The table below gives us the relative population and numbers of households for the five major capital cities in Australia: City

Population

Households

Sydney (incl. Newcastle / Central Coast / Wollongong

6,156,810

2,176,093

Melbourne (incl. Geelong)

5,102,517

1,855,671

This is our home market goal. We are best to cut up the number of territories we plan for the long term, as we can always ask a franchisee to have their core territory and care take some others for an agreed period. If you have a vision of how your mature business is to look, then you should be setting things up in that direction.

Brisbane (incl. Gold Coast & Sunshine Coast)

3,493,450

1,269,709

Perth (incl. Mandurah)

2,116,385

778,412

In the scenario above, our market is cut into 32 territories, even if we only franchise four out initially and have each franchisee care taking the remaining seven. In two years, we may have

Adelaide

1,318,470

511,460

S i m p l e Ca lc u l at i o n e x a m p l e In five years we should have about 20 territories ($10m / $500,000), and in 10 years around 32 ($16m / $500,000) in our home market.

48 | 2 0 2 4 FRAN CHISE DIR ECTO RY

Source: ABS Census 2021 (Urban Centre / Locality boundaries)

C HAP TER 11

As an idea for proportional representation, if a business had 100 territories across the five major capital cities in Australia, you should have a distribution along the following lines: Our experience shows that for 100 stores or territories in the five major capital cities, most businesses will open 25 to 35 across the rest of Australia. This is normally not quite proportional to population, as you must have a substantial major town to begin with, especially if it is a retail concept. City

Number of Territories / Stores

Sydney (incl. Newcastle / Central Coast / Wollongong)

Melbourne (incl. Geelong)

Brisbane (incl. Gold Coast & Sunshine Coast)

Perth (incl. Mandurah)

Adelaide

STEP 3 - Te r r itor y Pla nning for B us ine s s to Consume r bus ine s s – B2C Units of Are a in B u i l d i n g Te r r i to r i es The most common unit of area we use is postcode. There are two types of postcodes. The first type is the Australian Bureau of Statistic’s postcodes, which do not change between Census, and these are one of the units that our Census data comes at. The second type is Australia post’s postcodes, and these can change in

small amounts on an annual basis, due to postcode boundaries being altered or new ones added.

households (2,176,093), and the average income of the postcode, we may find we have 1,500,000 UOD.

If a Territory planning project requires maps to define territories, we normally recommend that Australia Post’s postcodes are used noting the date (year) to avoid any confusion.

The Franchisor or Head Office based on research what makes a territory large enough to sustain a business and they can operate 50 stores or territories across Sydney. Knowing not all postcodes are of similar size, they have concluded that each territory should have between 27,000 and 33,000 UOD.

T h e S ci e n t i f i c A p p r oac h With the broad number of territories established in your business plan, our main aim should be for similar amounts of sales Opportunity in each area. The approach is to create ‘units of Demand’(UOD) for each postcode in the market area based on Census data for population, households, businesses or employees, with a method to increase the potential demand of a postcode if it is favorable to what we are selling or decrease it if unfavorable. Once the algorithm is established, we create the number of ‘UOD’ for each postcode. We review the total for the market and divide it by the number of territories we want, which provides the ‘UOD’ of an equitable nature we need in each Territory.

Ex ample Market Research for a lawn mowing franchise shows their target customers are high-income households. people in the higher income brackets have double the probability of using them than people in the lower income brackets. Therefore: • 10,000 households in Sydney’s eastern Suburbs offer 15,000 UOD • 10,000 households in Sydney’s Western Suburbs offer 7,500 UOD When we calculate every postcode in Sydney based on the number of

Across Sydney metro there are 300 postcodes, so they would be grouping around 4 – 7 postcodes together to make a territory of between 27,000 – 33,000 UOD. Following this, they can produce a map of the market showing the exact territory boundaries to be included in Franchise Agreements as marketing areas.

S T E P 4 - Te r r i to r y Pl a n n i n g fo r B u s i n e s s to B u s i n e s s – B2 B Examples of B2B Territory planning projects include businesses that do printing, commercial light maintenance, business loans and sign manufacturers. By utilising the concept of ‘UOD’, Spectrum Analysis can show you how much demand comes from each postcode to inform your territories. The information we have from the ABS tells us at SA2 level how many businesses there are by size and type. • Non employing businesses (shelf companies or owner operators) • 1 – 4 employees • 5 – 19 employees • 20 – 199 employees • 200+ employees The type of business definitions provided are the ANZSIC categories: 2 0 2 4 F R A NCHISE DIRECTORY | 49

C HAPTE R 1 1 AN Z SIC Cat eg o ry A Agriculture Forestry And Fishing B Mining C Manufacturing D Electricity Gas And Water Supply E

Construction

Wholesale Trade

G Retail Trade H Accommodation Cafes Restaurants I

Transport And Storage

Communication Services

K Finance And Insurance L

Property And Business Services

N Education O Health And Community Services P

Example of Demand Estimate matrix

Cultural And Recreational Services

Value to YOUR Business /10

Q Personal And Other Services

ANZSIC Category

GT Total All Industries

Agriculture Forestry And Fishing

Mining

Manufacturing

Electricity Gas And Water Supply

S ize o f B u s i n es s

Construction

If we consider a business of 1 - 4 employees worth 1 point, then what is a business of 5 – 19 employees by comparison in terms of opportunity to

Wholesale Trade

Retail Trade

Accommodation Cafes Restaurants

you? you may say the 5 – 19 employee business potentially offers 4 times opportunity for what you sell than a 1 – 4 business.

Transport And Storage

Communication Services

Finance And Insurance

An example may look like:

Property And Business Services

Business size

Opportunity

Education

1 – 4 employees

Health And Community Services

5 – 19 employees

Cultural And Recreational Services

20 – 199 employees 200+ employees

Personal And Other Services

Total All Industries

We construct a matrix with the client to consider how much opportunity comes from each SIZE business, and which category of business best suits them.

Therefore, a business with 20 – 199 employees offer 15 times the potential of a business with 1 – 4 employees.

T y p e OF B u s i n es s We believe some variables show that some Types of business are more suited to your concept. Working with you, we would rank the business type you feel best suits your sales from 10 to zero. Of course, you may not have a 0, and obviously we are not attempting to sell to the lower ranked. 50 | 20 2 4 FR AN CHISE DIR ECTORY

If you cannot determine any difference in Type of Business, we will value each type of business as equal potential.

Our aim is to make each territory of

Once we have this information, we can create how many units of Demand (uoD) there are for every postcode in the market. Furthermore, if we have already agreed on how many territories are to be cut, we divide the Total uoD by the number of territories, and that gives us uoD for each territory.

as we try to keep to whole postcodes in

approximately equal opportunity, but we are limited by the size of the postcodes, each territory, and are reluctant to cut postcodes as: 1. We cannot accurately measure part postcodes. 2. It then makes it very hard to describe territories without exact maps.

C HAP TER 11 3. The average potential franchisee understands postcodes!

S T E P 5 - H ow d o I d e s c r i b e my te r r i to r i e s to a p o te n t i a l f r a n c h i s e e? Spectrum Analysis has developed a high value information package to assist franchisors and franchisees to understand the areas in which their business operates. Having done the territory planning for the business, each territory can be identified, mapped, and all the relevant information supplied. Major data sources include the 2021 Australian Census of population & Housing, and the 2022 ABS Counts of Australian Businesses, which provide insights into where potential customers live and work. A “Data pack” consists of any combination and not limited to the following sections: 1. Local Area Fact Sheet Highlights key features with respect to your business. Population counts or population growth estimates, demographic indicators, and the addresses of competitors and generators. 2. Demographic Summary Census 2021 data shows the demographics for the local area and compare this with the averages across the state or capital city. These comparisons highlight the relative ‘strengths’ or determining the suitability of an area. 3. Business & Employment Summary 2022 ABS Counts of Australian Businesses shows the number of businesses in an area, categorised by size and by the industry. Some values in the local area are compared with the averages across the state or capital city. 4. Map of Local Area This shows the roads, road names, postcode and/or suburb boundaries and labels, train lines, rivers, and other features as agreed. 5. Land use/Zoning Map This map utilises mesh Blocks, which are the smallest geographic unit used by the ABS. each mesh Block has been encoded with the land use or zoning making it easy to visually identify the industrial and commercial precincts, as well as schools,

hospitals, parks, and residential areas. 6. Map of household Density Layering the local area over the top of a graphic indicator of household density. The number of households per square kilometer is calculated for each Census Collection District (or CCD) in Australia. The areas with the highest household density are rendered in red, then orange, followed by yellow and finally green. 7. Map of Target Market Index This map retains the geographic information while also presenting other data in graphical form. In this case, the data presented is a Target market Index (or TML). A TML combines one or more demographic variables that are related to the success of your business. 8. Customer heat Map Visual display of your customer database addresses in the form of graduations of colour from blue (indicating no customers) through green (indicating medium customer concentration) up to red (indicating high concentrations). This map, particularly when used in combination with the TML map, will help focus Local Area marketing to areas. 9. Business Distribution Map & Business hit List Spectrum Analysis has entered a partnership with Impact Lists, who hold and maintain a database of approximately 650,000 businesses in Australia. Spectrum has encoded the entire list. each record in the

list contains the Company Name, Address, phone Number, ANZSIC Classification Title, and Business Type. Find examples here: http://www.spectrumanalysis.com.au/ DATA/local_data_paks.html

S u m m a ry A Territory planning project, requires you to look at where you believe the business should be in five- and 10-years time, and the revenue required to make it successful. We need to understand the Drivers of the business and divide our markets up to give similar opportunity within each territory. It is better in the long run to set this up initially. For further information or discussion, contact peter at Spectrum Analysis Australia pty Ltd on 0411 604921 or email peterb@spectrumanalysis.com.au Spectrum Analysis specialises in assisting major retail chains and franchisors in property decisions – territory planning, where to place new sites, which stores should we close, and what sales do we expect to achieve at new stores or within territories? For further information, visit our website at www.spectrumanalysis.com.au Peter Buckingham Managing Director Spectrum Analysis Australia Pty Ltd peterb@spectrumanalysis.com.au www.spectrumanalysis.com.au

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C HAP TER 12

What to do if you wa nt to

become a multi-unit franchisee B r i a n Ke e n | Found e r | Fra nc hise Simpl y & S yste ms2G row

ulti-unit franchising, where individual franchisees own multiple units has become significant in the franchise sector worldwide. Research by the Franchise Relationships Institute shows franchisees who operate multiple units, now generate over 50% of Australian franchise sector revenue. Franchise Relationships predicts this percentage will grow because it gives franchisors a great way to expand the group using people they know and who know them and it gives experienced franchisees in the group a new, challenging way to expand their own business. In the US, multi-unit franchising has become the go-to strategy in recent years because franchisees are drawn to the idea of significant financial gains and lower operating costs produced by owning more than one unit. There is also a safety net in owning more than one site because franchisees are not dependent on income from only one outlet.

This trend means there are new kinds of franchisees coming into franchising. Traditionally, franchise groups looked to bring in franchisees to manage one unit. Today in the States, 1% of franchisees own and manage 26% of all franchised outlets. In the States, this sector is made up from: • Family run franchises operating up to 5 units. • Entrepreneurs getting together as business partners to operate 5 to 8 more units. • Corporately trained executives establishing miniorganisations with 10 or more units. Corporate business franchisees are becoming significant owners and they can hold a significant number of franchises from many different franchise groups. This sector is expanding in Australia too. So, how do you become a multi-unit franchisee and build a business which can give you so many advantages? 2 0 2 4 F R A NCHISE DIRECTORY | 53

C HAPTE R 1 2 My journey in franchising started over 30 years ago when I purchased a Bedshed franchise in Claremont, Western Australia. I then grew to become a Bedshed multiunit owner with seven outlets. This experience has only grown as I became a franchisor with seven brands and over 120 outlets and a franchise consultant and mentor helping many take the journey into franchising and expand their franchise groups one way or another. Experience tells me there are a number of things to take into account.

G o i n w i t h e y es w i d e open People purchase a franchised business for so many reasons and each of us will have as many reasons to measure our own success in business. Some of us are looking for a way to bring in the money to live. Some of us are passionate about a particular product or what a product can do for people and would do almost anything to work in that area. Many of us are looking for a business we can grow. Not many of us purchasing our first franchised business though, really understand what’s involved. Many of us buying a franchised business are new to business and are looking for a safe way to learn how it all works as well as making the money we think we deserve. Whatever your experience in business and whatever the reason you are looking to buy a franchised business, it pays to go into it with eyes wide open. Especially if your measure of success is to eventually grow your business significantly through multiunit franchising.

Know what your new franchised business can do

First, how to get things done the franchisor’s way. Making the franchise system work in a business model where everything needs to be consistent, look the same, feel the same means you absolutely have to know where you follow the system and where you have the latitude to go your own way.

U n d e r s ta n d h ow a f r a n c h i s ee b u s i n es s j o u r n e y p r o m ot es g r ow t h ov e r t h e y e a r s Every franchisee, especially a franchisee new to business, will have a journey to take to gain the skills to operate more than one franchise unit.

Understand the basics First you will have to concentrate on learning how to deliver the service or product the franchisor’s way. You might be an experienced restauranter but if you purchase a franchised restaurant you will have to learn how to manage that outlet their way, a more difficult task if you have habits to unlearn. It is no accident that Maccas make prospective franchisees work in one of their restaurants for a year before they are considered. Through this time franchisees new to business will also have to learn business basics. Most franchisors have this aspect of support and training under their belt. Their operations manuals will cover technical details to one level or another and their support staff will know how to help.

Get business under control Once the basics are covered, the pressure will be on to really understand how business works. Key will be truly understanding:

If your aim is to grow your business by owning more than one franchise in a group, make sure before you sign that Agreement that this is going to be possible. A highly specialised business which only has the opportunity for a few outlets in your region will probably not give you the chance to build your multiunit empire. Think about your options for growth.

• Marketing and what can be done at a local level to lift your trade

Know what you have to do to make it happen

• Managing a business in a digital environment

Whatever business skills you have or don’t have when you purchase a franchise, you will have to learn more. 54 | 2 0 2 4 FR AN CHISE DIR ECTORY

• Staff management and what can be done to develop a skilled team • Customer service so you become the best and most popular • Financial control through business growth, a tricky balance... and one that has exponentially changed business post COVID.

The very best franchisors know they have to help their franchisees develop their business skills. I have a Franchise

Simply Radio Show interview with John O’Brien from Poolwerx explaining that when his franchise group was just a few years old, he was forced to completely change his whole support team from one focusing on the technical aspects of pool cleaning and maintenance to a team more focused on business skills needed to manage business growth. Recently I learned about a multiunit franchise owner in Poolwerx. This man is from a corporate background and not trade so he understood what it takes to grow a business and that is how he approached his franchise. Today, he owns a few outlets, with his own staff managing the pool shops and mobile units, The reason he purchased a Poolwerx franchise rather than any other was because of their great franchise community and the support office which includes business training for those ready for it. They encourage their franchise partners to grow a career in the group as skills grow. We completely endorse this approach. Being able to manage an array of software will be included in this suite of business skills starting with Xero to look after the books, and probably software for project management, client relationship management and email, operations in the cloud are going to be the simplest systems needed in most franchises. Unfortunately, business training and digital management is where most franchise support drops the bundle. But it is essential you have these business skills under your belt if you want to grow your business significantly. So, if franchise business support and training is lacking then get your own. Find a good coach with franchise experience, pay the money for their time and put in the effort to learn everything you can about building a business at this level.

Then understand you will have to grow personally to work on the business and leave running the business to others Give up working in the business managing the day to day of customer service. Absolutely key is the fact that you must delegate running the daily operations of your business to staff, and the fact that you must step away and work fewer hours but get more done through great team building.

C HAP TER 12

Now is the time to work on the business rather than in it. Your business coach should be able to help here too.

I t ’ s t h e u n e x p ect e d t h at c r e at es t h e m agi c I had another Radio Show interview with Scott Greenberg, discussing the research he has recently done for his book, ‘The Wealthy Franchisee: GameChanging Steps to Becoming a Thriving Franchise Superstar’. Inevitably, Scott found the wealthy franchisees were those who built their business through purchasing more franchise units. What was surprising though, was that the usual factors did not really play a part. Scott found you do not need to have the best territories in the group. Yes, your area does have to have some potential but a good franchisee will make a success of any of their business outlets, even those in more mediocre areas. He cited examples of non-performing franchise outlets being taken up at a low price by the top performing franchisees in the group and being turned around to become profitable.

Certainly, when I was a Bedshed multiunit franchisee in the 80’s at the beginning of my franchise journey, I was asked by my franchisor on a couple of occasions to put an offer in for badly performing outlets in my region and I found I was able to create one of the best outlets in the group. Scott also found that you do not need to become a workaholic, working 80 hours a week, losing contact with your family and your life. Actually, the exact opposite is more successful for building business. You need to become a proficient business owner with the ability to delegate and have the time and emotional energy to manage the business from an overview perspective. And finally, Scott found you do not need to come into franchising with lots of business experience. A franchised outlet gives those new to business a great place to more safely establish their first business venture and learn about the nuances of making it all work. In most cases the franchisor will have done the hard yards, establishing the brand and putting in systems to make delivery of the product easy and some will have great systems to help you learn about business too.

What Scott did find is that there are three personal characteristics all wealthy franchisees have.

Keep a clear head Life in business is a journey. Sometimes things will be rosy and go well but more often than not things will seem to go wrong. It is so easy to react instantly with emotion when that happens and allow ourselves to feel fear, anger, frustration and allow these emotions control the way we respond. Scott found that the wealthy franchisees did not respond in this way. They were able to separate themselves from emotion and control it fast which meant they were then able to examine the situation dispassionately, look at the data and what was actually happening. In turn, this meant they were then able to make clear headed decisions on how to move forward. They all employed this strategy with every potentially adverse situation they faced. Managing staff, managing their relationship with their franchisor, handling difficult customers, facing difficult business circumstances and financial constraints. They embraced 2 0 2 4 F R A NCHIS E DIRECTORY | 55

C HAPTE R 1 2 staff to make sure this was an essential part of every customer contact. These franchisees also saw that working to have a great relationship with their franchisor, helping their staff to enjoy being part of the team and improving the life of anyone around them was essential to their working life.

O n ly t h e n w i l l yo u h av e t h e s k i l l s to b ec o m e a m u lt i u n i t f r a n c h i s ee In conclusion I have found you can’t build a business empire by just purchasing lots of franchise outlets. You have to put in the work to grow in business and put your ego aside in the process. I have found success only comes when you: • Learn to build business by understanding basic business skills which today includes a good grasp of cloud based business management • Then delegate so you can work on business and not in it mindset learning and used techniques to better understand why others around them were responding the way they did and to better manage themselves. The bottom line is – get rid of the ego and stay calm and centered. I have to confess it was well into my business journey when I first started to understand this. I met a great guy, Paul Blackburn from Quantum Orange in early 2000s, a mindset guru who has a wonderful way of explaining how our mind and emotions work and how to better manage them. There are a couple of great interviews with Paul in my Franchise Simply Radio Show podcast series available on Spotify and iTunes if you are interested.

Stick to the system The next thing Scott Greenberg considers to be a central trait of the wealthy franchisees who own more than one outlet is, as I have mentioned above, they stick to the proven system developed by the franchisor. If you are going to manage more than one outlet, you need to have a central system to get the work done efficiently, The success of any franchise group depends on a good system controlling the way everything is done to maintain brand consistency. So, use this system. 56 | 20 2 4 FRAN CHISE DIR ECTORY

This doesn’t mean you have to keep all your new business ideas to yourself. As John O’Brien from Poolwerx has told me, ‘I haven’t had a good idea for years, they all come from my franchisees’. Poolwerx depends on franchisee engagement and ideas to keep the brand current and the systems up to date. So, engage with the group and get your ideas up for consideration. Do your bit to help with training activities, put yourself on things like the franchisee advisory council or it’s sub-councils, engage with your franchisor and help to build the brand system and the confidence of your fellow franchisees to build the group as a whole.

Use your business to improve the life of all touched by it The very best franchisees Scott came across were not in business for the money. Of course, they were there to grow the business and succeed and along the way the money grew too. But in the majority of cases, they were there to improve the life of their customers both with their products and with the best customer service ever. Great customer service was a central tenet behind every wealthy franchisee business and all spent time training their

• Give yourself the time and emotional energy to concentrate on what’s important for business growth • Concentrate on your mindset and that of your employees to manage your relationships with staff, franchisor and your customers • Drop the ego and concentrate on building your business for the love of it and to improve the life of all who are touched by it • Be proud of what you have achieved The franchise sector and most franchisors have done so much to develop this amazing way of building business so, if this is something you want, embrace it and enjoy the journey from new business owner to multiunit franchise owner with pride. Brian and Prue Keen Founders Franchise Simply & Systems2Grow 1300 960 136 www.franchisesimply.com.au https://systems2grow.com/ https://www.microloan foundationaustralia.org.au/

C HAP TER 13

the people side

Of Franchising! Ca r m e l B row n | Found e r a nd D ire ctor | T he Prove n G roup

o, you’ve caught the franchise bug and are contemplating the leap into entrepreneurship. Congratulations! It’s an exciting journey ahead, filled with opportunities, challenges, and perhaps a touch of the unknown. As you gear up for this adventure, let’s shine a spotlight on a crucial aspect often overlooked in the world of franchising: the people factor. A l l F r a n c h i s es A r e Different First things first, let’s get one thing straight – not all franchises are created equal. Just like a diverse ecosystem in nature, the franchise landscape is teeming with a variety of options. From the tried-and-true fast-food giants to boutique fitness studios and serviceoriented enterprises, the possibilities are endless. Take, for instance, the thriving Australian franchise scene. Here there’s a franchise for almost every niche you can think of. Consider the success story of Boost Juice, founded by Janine Allis in 2000. What started as a single juice bar in Adelaide has blossomed into a global sensation, with outlets spanning across Australia and beyond. So, the first nugget of wisdom for aspiring franchisees: Understand that each franchise operates in its own unique way. Just because a friend raves about their success in a particular franchise doesn’t guarantee the same outcome for you. Before diving in, research extensively, and consider 2 0 2 4 F R A NCHISE DIRECTORY | 57

C HAPTE R 1 3 • What training with the franchisor provides you in this area? • What systems and structures does the franchisor have to ensure you succeed in managing and leading your team of employees, after all, if you do not have a strong and tested approach, running your business and achieving your business goals may be a challenge. 3. Do You Understand the Compliance Responsibilities of Managing People?

factors like market demand, your personal interests, and, of course, the people aspect of the business.

U n d e r s ta n d i n g Different Franchise M o d e l s i n E m p loy m e n t Now, let’s talk about the meat and potatoes of any successful venture – the people who make it tick. One key element to consider is the franchise model and how it approaches employment. Franchises typically fall into three primary models: owneroperator, semi-absentee owner, and absentee owner. 1. Owner-Operator: • Hands-On Involvement: As the name suggests, this model requires the franchisee to be hands-on in the day-to-day operations. If you enjoy being in the thick of things, interacting with customers and staff, and overseeing every detail, this might be the right fit for you. • Staff Management: In this model, you’ll likely be directly managing and leading your team. It’s a great option if you have a knack for inspiring and motivating people. 2. Semi-Absentee Owner:

effective communication and trust in your chosen staff. 3. Absentee Owner: • Investor Approach: This model is more hands-off, where your role is primarily that of an investor. You might have minimal involvement in the dayto-day operations, relying heavily on hired managers to run the show. • Reliance on Management: Success here hinges on your ability to hire competent managers who align with your vision and can execute it effectively.

W h at Yo u Nee d to A s k Yo u r s e l f Before signing on the dotted line, consider the following questions: 1. Do You Need to Manage and Lead People as Part of the Business? • If you thrive on building relationships, fostering a positive work environment, and leading a team toward success, an owner-operator model might be your calling. • On the other hand, if you prefer a more hands-off role, a semi-absentee or absentee model may be a better fit. 2. Have You Managed People Before?

• Balancing Act: This model allows for a bit more flexibility. You’ll still be involved in the business, but not necessarily on the front lines every day. It’s a good compromise if you have other commitments but still want to be hands-on to some extent.

• Your past experiences play a pivotal role. If you’ve managed teams in the past, you likely have a good grasp of what it takes to lead. This can be a valuable asset, especially in owneroperator models.

• Delegating Responsibilities: Depending on the franchise, you may delegate more responsibilities to a manager or team. This requires

• If you’re new to management, consider seeking mentorship or additional training to sharpen your leadership skills.

58 | 20 2 4 FRAN CHISE DIR ECTORY

• Managing people involves more than just giving orders. It comes with legal and ethical responsibilities. Familiarise yourself with employment laws and regulations in Australia or the specific region where you plan to open your franchise. • Many franchises provide training and support in this area, but having a foundational understanding is crucial. • Does the franchisor engage a Professional HR Service that can support you if and when you have employment challenges? Or is this something you will have to engage independently? We know that successful franchise owners surround themselves with quality experts – having a trusted HR Advisor to call on is essential and equivalent to an accountant supporting you with your numbers. 4. Do You Know How to Inspire People? • Motivation is the secret sauce that keeps a team engaged and productive. Reflect on your ability to inspire and motivate others. Are you a natural leader, or is this an area you need to develop? • Some franchises offer leadership training, but your personal style and approach can make a significant impact. Remember, if the franchise you choose is a model where you employ staff, the success of your franchise venture is intrinsically tied to how well you manage and lead your team. While the allure of franchising lies in the established business model, brand recognition, and support systems, the people factor should not be underestimated. Whether you’re dreaming of serving up fresh pastries or energizing the masses with your own Boost Juice empire, understanding the nuances of managing and leading people is key.

C HAP TER 13

C h o o s i n g Yo u r F r a n c h i s e: M a n agi n g Peo p l e o r F ly i n g S o lo ? One of the critical decisions you’ll face as a potential franchisee is determining your comfort level and preference regarding managing a team or working independently. Each option comes with its own set of challenges and rewards, so it’s crucial to align your choice with your skills, personality, and long-term goals. 1. Buying a Franchise Where You Manage People: • Pros: Leadership Development: If you have a knack for leadership and enjoy guiding a team toward success, choosing a franchise that involves managing people could be a fulfilling experience. This route offers valuable opportunities for leadership development and team building. Diversification of Skills: Managing a team requires a diverse skill set, from communication and motivation to problem-solving and conflict resolution. This experience can enhance your overall business acumen. • Cons: Time Commitment: Successfully managing people often demands a significant time commitment. If you prefer a more hands-off approach or have other commitments, this might pose a challenge. People Dynamics: Dealing with interpersonal dynamics, conflicts, and varying personalities can be demanding. It requires strong

interpersonal skills and emotional intelligence. 2. Buying a Franchise Where You Work Alone: • Pros: Independence: If the idea of being your own boss and having full control over your daily operations appeals to you, opting for a franchise where you work alone might be the right choice. This allows for a more independent and flexible work structure. Reduced Complexity: Operating solo can simplify business operations. Without the responsibility of managing a team, you can focus on the core aspects of your business. • Cons: Limited Scale: Working alone may limit the scale at which you can grow your business. It might be challenging to handle a high volume of customers or expand your operations without additional support. Skill Set: While managing alone might reduce the complexity of interpersonal relationships, it requires a different skill set. You need to be a jack-ofall-trades, handling various aspects of the business without a team’s assistance.

Q u es t i o n s to He l p Yo u Deci d e:

2. How Do You Prefer to Work? Consider your working style. Do you thrive in a collaborative setting, or do you prefer the autonomy of working independently? 3. What Are Your Time Commitments? Assess your time commitments outside of the business. If you have other responsibilities or limited availability, a solo operation might be more feasible. 4. What Is Your Comfort Level with Risk? Managing people introduces complexities and potential challenges. Evaluate your comfort level with risk and your ability to navigate unforeseen circumstances. In the vibrant landscape of Australian franchises, your decision to manage people or work alone is a crucial element of your success. Reflect on your leadership goals, preferred working style, time commitments, and comfort with risk. Whether you find inspiration in leading a team, or prefer the autonomy of a solo venture, understanding your preferences will guide you toward the franchise opportunity that suits you best. Happy franchising! Carmel Brown, Founder and Director The Proven Group 1300 312 502

1. What Are Your Leadership Goals?

info@TheProvenGroup.com.au

If your aspirations involve developing leadership skills, creating a positive work environment, and guiding a team, managing people may align with your goals.

www.TheProvenGroup.com.au

2 0 2 4 F R A NCHIS E DIRECTORY | 59

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ENDORSED BY

C HAP TER 14

M AT TERS TO BE AWARE OF IN 2024 IN REL ATION TO

Franchising in

New Zealand S tewa r t G e r ma nn | Pr incipa l | Stewa r t G e r ma nn L aw O f f i c e

ew Zealand is one of the most deregulated countries in the world to conduct small to medium-sized business. There is no specific legislation controlling the operation of franchising in New Zealand and other countries like New Zealand include Singapore and the United Kingdom. Prospective franchisees who are looking at buying into a franchise must tread carefully and do their homework. New Zealand is an exciting and fast developing market which contains at least 590 franchise systems. The Franchising New Zealand 2021 Survey results showed that the sales turnover for business format franchises was estimated at $36.8 billion, and the sales turnover for the entire franchising sector was estimated at $58.5 billion. • There is an estimated total of 32,300 units operating in business format franchises • More than 156,820 are employed directly in business format franchises • 70% of franchise brands originated in New Zealand • Online sales grew tremendously with now almost 80% of brands engaging in online sales • More than 20% of franchisors have entered international markets

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C HAPTE R 1 4 • 90% of franchise brands return profits back into the community

practices which include anti-competitive behaviour.

• Almost two-thirds of franchisors identified environmental sustainability and ethical supply chain examples, with the principal examples being enforced recycling of materials, waste minimisation programmes and hybrid car use

Once a franchisee has chosen a particular brand and franchise system and wishes to progress further with enquiries, the first question to ask is whether the franchisor belongs to the Franchise Association of New Zealand (FANZ). The FANZ was formed in 1996 and publishes the Code of Practice and the Code of Ethics which all members must comply with. Many franchisors belong to the FANZ but some have chosen not to join yet still comply with the Codes. Others may choose not to join and do not comply with the Codes and they should be described as renegade franchisors, in my opinion.

• Only 18.5% of franchisors were involved in a substantial dispute (with one or more franchisees) in the past 12 months • COVID-19 brought considerable disruptions to trading, greater stress and mental health considerations, adjusted hours of operation, supply chain interruptions, significant sales reductions and many other issues In 2024 there will be a new Survey of Franchising in New Zealand undertaken and the results will be available later that year.

Leg a l P o s i t i o n Although there are no specific franchising laws, there are existing laws which protect franchisees; and the three main laws which provide such protection are the Fair Trading Act 1986, the Commerce Act 1986 and the Contract and Commercial Law Act 2017. Those Acts focus in particular on misrepresentations and restrictive trade

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The Code applies to all members including franchisors, franchisees or affiliates such as accountants, lawyers and consultants and all prospective new members of the FANZ must agree to be bound by the Code before they can be considered for membership.

W h at d o es t h e C o d e c ov e r ? 1. Compliance - all members must certify that they will comply with the Code and members must renew their certificate of compliance on an annual basis.

3. To provide the basis of self-regulation for franchising.

2. Disclosure - a disclosure document must be provided to all prospective franchisees at least 14 days prior to signing a franchise agreement. This disclosure document must be updated at least annually and it must provide information including a company profile, details of the officers of the company, an outline of the franchise, full disclosure of any payment or commission made by a franchisor to any adviser or consultant in connection with a sale, listing of all components making up the franchise purchase, references and projections of turnover and possible profitability of the business.

4. To demonstrate to everyone the positive will within franchising to regulate itself.

3. Certification - the Code requires franchisors to give franchisees a copy of the Code and the franchisee

The Code of Practice has four main aims which are as follows: 1. To encourage best practice throughout franchising. 2. To provide reassurance to those entering franchising that any member displaying the logo of the FANZ is serious and has undertaken to practise in a fair and reasonable manner.

C HAP TER 14 must then certify that he or she has had legal advice before signing the franchise agreement. 4. Cooling Off Period - all franchise agreements must contain a minimum 7 day period from the date of the agreement during which a franchisee may change its mind and terminate the purchase. This is very important and the cooling off period does not apply to renewals of term or re-sales by franchisees. 5. Dispute Resolution - the Code sets out a dispute resolution procedure which can be used by both franchisor and franchisee to seek a more amicable and cost-effective solution. The Code requires all members to try to settle disputes by mutual negotiation in the first instance. However, this process does not affect the legal rights of both parties to resort to litigation. 6. Advisers - all advisers must provide clients with written details of their relevant qualifications and experience and they must respect confidentiality of all information received. 7. Code of Ethics - all members must subscribe to the Code of Ethics which sets out the spirit in which the Code of Practice will be interpreted. All franchisor members of the FANZ must have a franchise agreement which contains a dispute resolution clause and a cooling-off provision. In order to resolve disputes, mediation is the favoured method and it has a high success rate in relation to franchising disputes. However, if mediation does not work then there is always litigation which is certainly at the divorce stage of the relationship.

D i s c lo s u r e D o c u m e n t Prospective franchisees must be given a disclosure document and franchise agreement by the franchisor. The disclosure document must provide certain information including the following: • Details of the franchisor and its directors including experience and a viability statement with key financial information of the franchisor; • Details of any bankruptcies, receiverships, liquidations or materially relevant debt recovery; • Criminal, civil or administrative proceedings within the past five years; • A summary of the main particulars

and features of the franchise; • A list of components making up the franchise purchase; • Details of any financial requirements by the franchisor of the franchisee; and • Other information as listed in the Code. Franchising in New Zealand covers goods and services in many areas including general retail, leisure and education, business and commercial, food and beverage, health and fitness, computer and technology, home and building services.

W h at i s a f r a n c h i s e ? It is helpful and essential to understand the definition of the franchise. The term “franchise” is defined in the Rules of the FANZ as follows: “Franchise” means the method of conducting business under which the right to engage in the offering, selling or distributing of goods or services within New Zealand includes or is subject to at least the following features: • the grant by a Franchisor to a Franchisee of the right to the use of a Mark, in such a manner that the business carried on by the Franchisee is or is capable of being identified by the public as being substantially associated with a Mark identifying, commonly connected with or controlled by the Franchisor; and • the requirement that the Franchisee conducts the business or that part of the business subject to the Franchise Agreement, in accordance with the marketing, business or technical plan or system specified by the Franchisor; and • the provision by the Franchisor of ongoing marketing, business or technical assistance during the term of the Franchise Agreement.” Consideration should also be given to the definition of a franchise agreement which means a contract, agreement or arrangement, whether express or implied, whether written or oral, between two or more persons by which one party to the agreement (“the franchisor”) grants, authorises or permits the other party to the agreement (“the franchisee”) the right to operate a franchise. Any contract, agreement or arrangement which purports to be a franchise agreement shall be deemed to be a franchise agreement

for the purpose of this definition, notwithstanding that it may lack any or all of the requirements or attributes referred to in the definition of “franchise”.

C o m p e t i t i o n L aw The Commerce (Cartels and Other Matters) Amendment Act 2017 changed the Commerce Act 1986 by replacing the previous prohibition on price-fixing between competitors with an expanded prohibition on cartel provisions, which extends to market allocations and output restrictions, as well as to price-fixing, by competitors. The New Zealand cartel prohibition is very wide and will have quite an impact on franchise networks. Some additional clauses must be inserted into franchise agreements and there must be explanations, in plain language, as to why certain clauses are necessary. Consideration must be given to cartel clauses in franchise agreements; for example, clauses that set or influence prices, restrict output or allocate markets will be caught. The possibility that alternative arrangements might achieve the same or a similar commercial outcome as a cartel clause should also be considered. Another consideration is whether the collaborative activity exemption or the vertical activity exemption would apply. Expert legal advice should be obtained in relation to this Act. There will not be a cartel arrangement in place where parties are not in competition with each other. In most franchise systems the franchisor will not be in competition with its own franchisees but that is not always the case. For example, a franchisor that owns its own outlet might be found to be in competition with franchisees. Similarly, where a franchisor sells online direct to the end consumer, yet at the same time has franchisees who sell to those consumers, it may also be in competition with its franchisees. There may also be instances where the franchisees are in competition with each other. Where a franchisor is in competition with a franchisee or where franchisees are found to be in competition with each other, there will be a competitive relationship, so the franchisor needs to be cognisant that there may be provisions in its franchise agreements that amount to cartel provisions. The Commerce (Criminalisation of Cartels) Amendment Act 2019 introduced a new criminal offence 2 0 2 4 F R A NCHISE DIRECTORY | 63

C HAPTE R 1 4 for cartel conduct and the criminal sanctions reflect the covert nature of cartels and the harm they cause to consumers and the economy. The Commerce Act 1986 provides a number of statutory exceptions that would not constitute a cartel arrangement and may be pro-competitive. These exceptions relate to collaborative activities (for example, joint ventures or franchise arrangements), joint buying, vertical supply contracts and specified liner shipping arrangements as stated earlier in this paper. There are no defences for mistakes of fact relating to the elements of joint buying and promotion and vertical supply contracts. Therefore, it would be possible in the future for a director of a franchisor company to be criminally liable under the Act for a cartel offence. For an individual who commits an offence the penalty on conviction could be imprisonment for a term not exceeding 7 years or a fine not exceeding $500,000, or both. For a company which commits an offence the penalty could be up to $10 million so great care must be taken.

Res t r i ct i v e C ov e n a n t s The New Zealand courts have recognised that it is reasonable for a person in the position of a franchisor to impose a contractual restraint upon competitive conduct by a franchisee or an ex‑franchisee, but such restraints must not exceed the boundaries of the court’s notion of reasonableness. The first principle is that it is reasonable for a person to stipulate that if he or she is willing to disclose all secrets of how to establish a particular business enterprise, then the recipient of the information cannot immediately terminate the contract and set up a competitive business using the information received during the course of the relationship. If the courts did not provide protection to franchisors against conduct like this, there would be no incentive for the owners of established businesses to share their secrets with others and enhance their business skills. The second principle is that it is important for the well-being of the community that every individual should, in general, be free to advance his or her skills and earning capacity. The Contract and Commercial Law Act 2017 in New Zealand gives the courts authority to rewrite a restrictive covenant and to allow an excessive covenant to be enforced at a lesser level. Section 83 of the Act states as follows: 64 | 20 2 4 FR AN CHISE DIR ECTORY

“83 Restraints of trade (1) The court may, if a provision of a contract constitutes an unreasonable restraint of trade – (a) delete the provision and give effect to the contract as so amended; or (b) modify the provision so that, at the time the contract was entered into, the provision as modified would have been reasonable, and give effect to the contract as so modified; or (c) decline to enforce the contract if the deletion or modification of the provision would so alter the bargain between the parties that it would be unreasonable to allow the contract to stand. (2) The court may modify a provision even if the modification cannot be effected by deleting words from the provision.” The ability of the courts to modify excessive restraints is constrained by the principle that terms that could never have been considered reasonable will not be modified, as to do so would be contrary to the public interest. This is the doctrine of restraints that are in terrorem, which translates into ‘contracts that terrorise a contracting party’. If a franchisor could only ever have reasonably sought a two-year restraint within a 5-kilometre radius of the business in which the person established goodwill, then a nationwide restraint for 10 years could never be regarded as reasonable; and in that case the courts would refuse to rewrite the clause to determine that the period of 10 years should be two years and the area of the restraint should be 5 kilometres rather than the entire country. What then is a reasonable restraint? There are two factors – area and time. So the message is clear in New Zealand – for a restraint to be enforceable, it must be reasonable. There have been a number of restraint of trade cases in the franchising sector both in Australia and in New Zealand in recent years. Two recent cases are Water Babies International Ltd v Williams & Others and M and L Holdings (2018) Ltd v Whenua Productions Ltd & Kuang. Other cases include the following: Dorn Investments Ltd v Hoover (2016); Mike Pero (New Zealand) Ltd v Krishna and Mortgage Suite Ltd (2016); Mad Butcher Holdings Ltd v Standard 730 Ltd and Wightman (2019); and Mainland Digital Marketing Ltd v Willetts and Meyers (2019).

Non-compete and other restrictive covenants need to be included in the relevant franchise agreement to be enforced during the term of the agreement. An example of such a clause is as follows: “The franchisee shall not during the term or any renewal period or at any time following the termination of this agreement or its expiration through the effluxion of time except with the prior written approval of the franchisor carry on or be directly or indirectly engaged or concerned or interested whether as principal, agent, partner, shareholder, investor, financier, lender, director, employee, consultant, independent contractor or otherwise howsoever in any business conducted in competition with the business, the franchisor and its other franchisees, or any similar business.” In other words, a franchisor and a franchisee have a relationship for the term of the franchise agreement. During that period the franchisee must not compete with the particular franchise system and must not divulge confidential information to any third party outside the system without the consent of the franchisor. A breach of these covenants will usually give rise to an event of termination allowing a franchisor to terminate the franchise agreement with the particular franchisee plus it will allow the franchisor to enforce the personal covenants given by the directors and shareholders of the franchisee in relation to the restraint.

U n fa i r C o n t r act Te r m s The Fair Trading Act 1986 (FTA) which was amended by the Fair Trading Amendment Act 2021 came into force on 16 August 2022. The FTA has new obligations and restrictions relating to unfair contract terms, unsubstantiated representations, extended warranties, shill bidding, unsolicited goods and services, uninvited direct sales and lay-by sales, consumer information standards, product safety and product recalls, internet sales and auctions and auctioneers. The existing prohibition on unfair contract terms has been extended in consumer contracts to small trade contracts worth under NZ$250,000 so this will affect franchising. A contract is a standard form small trade contract if each party is engaged in trade (i.e. two businesses), it is not a contract between a business and a

C HAP TER 14 No definition is provided in the Act. However, the prohibition is intended to address similar conduct as in Australia, where the courts have found conduct unconscionable that is ‘against conscience by reference to the norms of society’. The intention is that New Zealand courts will be able to draw on existing Australian case law.

I n d e p e n d e n t Leg a l A dv i c e

consumer, and the relationship between the two parties in trade in relation to the goods, services or interest in land provided does not exceed the annual threshold. Any contract signed prior to 16 August 2022 will not be subject to the new amendments. The Commerce Commission can apply to a Court for a declaration that a term in a contract is unfair. If it is found to be unfair by a Court then that business must not include a term (or is amended with the Court’s approval) or attempt to enforce or rely on the term. A business may also face: • In the case of an individual fines not exceeding $200,000 and a company a fine not exceeding $600,000 • Court orders stopping that business from applying or enforcing that term and or orders directing a refund or payment of damages

U n c o n s ci o n a b l e C o n d u ct The same Amendment Act introduced unconscionable conduct in trade provisions which are much broader and they apply to all conduct and not just contractual terms. The unconscionable conduct in trade provisions are much broader as it applies to all conduct not just contractual terms. The term

unconscionable conduct is not defined but the Amendment Act states that a Court can take the following into consideration: • The relative bargaining power of the parties; • The extent to which the parties acted in good faith; • Whether the affected person was reasonably able to protect their interests; and • Whether unfair pressure or tactics were used. It may be that New Zealand will take guidance from Australian cases but at this stage no guidance or comment has been provided by the Commerce Commission. The Commerce Commission can seek penalties and fines as above. The Commerce Commission could also could bring civil proceedings; for example seeking a declaration from the Court in relation to unfair contract terms. The remedies include damages, injunctions and other Court orders. Whether the new amendments apply to any contract will depend on whether it falls within the definition of a standard form small trade contract. When looking at the annual value threshold this is assessed when the relationship first arises.

It is essential for prospective franchisees to obtain independent legal advice from a lawyer experienced in franchising as well as independent accounting and taxation advice. A franchisee should have a number of meetings with the franchisor and its representatives and all questions and answers should be written down and carefully kept for future use if required. Prospective franchisees should be able to rely upon everything they are told but be wary of financial projections provided by the franchisor. That is a dangerous area and in my opinion, franchisors should not provide financial projections at all but should provide actual financial results with the direction that the franchisee must go to its own independent accountant.

At t r act i v e M a r k e t New Zealand is very attractive for franchising and many overseas systems have entered the market including from Australia, USA, Canada and the United Kingdom. International franchising is thriving and New Zealand is very desirable because there are no franchise specific laws. The FANZ has been very successful in promoting self-regulation and high standards in franchising, and its Code of Practice is widely understood and accepted by many franchisors in New Zealand. At the end of the day, it is for a franchisee or master franchisee to make the decision whether or not to proceed with the purchase of a franchise or master franchise. Careful due diligence should always be undertaken so that franchisees are fully informed before signing any documentation. Stewart Germann Franchising Lawyer at Auckland, New Zealand stewart@germann.co.nz www.germann.co.nz

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Franchise Listings Categories AUSTRALIA Accounting & Financial Services..............................................68 Advertising & Marketing..............................................................68

Travel.................................................................................................89 Vending..............................................................................................89 Workplace Health & Safety.........................................................89

Aged & Disability Care Services.................................................69 Apparel .............................................................................................69 Automotive Products & Services..............................................69

NEW ZEALAND

Beauty Products & Services.......................................................71

Accounting & Financial Services..............................................90

Building Products & Services....................................................71

Advertising & Marketing..............................................................90

Business Services...........................................................................73

Automotive Products & Services..............................................90

Children’s Products & Services................................................74

Beauty Products & Services.......................................................90

Cleaning Services...........................................................................75

Building Products & Services....................................................90

Clothing Alte rations, Dry-Cleaning & laundromats.........76 Computer Products & Services.................................................76 Distribution & StoRage.................................................................76 Educational & Training.................................................................77 Electrical Safety Testing............................................................77

Business Services...........................................................................91 Children’s Products & Services................................................92 Cleaning Services......................................................................... 93 Computer Products & Services.................................................93

Employment Personnel Services...............................................77

Contract Cutting Services.........................................................93

Entertainment .................................................................................77

Distribution & Storage.................................................................93

Event Party Products & Services..............................................77

Educational & Training.................................................................93

Food – Bakeries...............................................................................78

Entertainment..................................................................................93

Food – Coffee & Cafes...................................................................78

Food – Bakeries...............................................................................93

Food – Restaurants & Dining.......................................................79

Food – Coffee & Cafes...................................................................93

Food – Retail ...................................................................................80 Food – Takeaway..............................................................................81 Hairdressing....................................................................................82 Health & Fitness..............................................................................82 Home Based Businesses.................................................................83

Food – Restaurants & Dining.......................................................94 Food – Retail....................................................................................94 Food – Takeaway..............................................................................94 Hairdressing....................................................................................94

Home Services..................................................................................83

Health & Fitness..............................................................................95

Hotels, Motels & Apartments ....................................................84

Home Services..................................................................................95

Internet..............................................................................................84

Hotels, Motels & Apartments.....................................................95

Landscaping & Gardening............................................................84

Landscaping & Gardening............................................................95

Mobile Franchises..........................................................................85

Mobile Franchises..........................................................................95

Pet Stores, Products & Services...............................................85

Pool & Spa.........................................................................................96

Photography....................................................................................86 Pool & Spa.........................................................................................86 Printing & Copying.........................................................................86 Real Estate & Property Services................................................86 Rent or Hire......................................................................................87

Printing & Copying.........................................................................96 Real Estate & Property Services................................................96 Recreation & Leisure......................................................................96 Rent or Hire......................................................................................96

Retail..................................................................................................87

Retail..................................................................................................96

Signs & Graphic Services.............................................................89

Travel.................................................................................................97

Telecommunications.....................................................................89

Vending..............................................................................................97

Trades & Services...........................................................................89

Workplace Health & Safety.........................................................97 2 0 2 4 F R A NCHIS E DIRECTORY | 67

AU S T R A LI A N f ra nchise lis ting s SHOEBOX BOOKKEEPING PO Box 426 Varsity Lakes QLD 4227 Phone: 1300 653 583

accounting & financial services ANZ MOBILE LENDING 7/833 Collins Street Docklands VIC 3008 Phone: 0481 007 663 AUSSIE HOME LOANS Level 28, 225 George Street Sydney NSW 2000 Phone: 02 8297 0000 AUSSIE MORTGAGE MASTERS PO Box 2033 Ocean Keys Clarkson WA 6030 Phone: 1300 666 186 Bank of Queensland (BOQ) GPO Box 898 Brisbane, 4001 BOOKWIZ BOOKKEEPING Ground Floor, 12 Old Collier Road Morley WA 6062 Phone: 1800 218 112 Busy Bookkeeping GPO Box 898 Brisbane, 4001 Capital Trust Locked Bag 7500 McMahons Point NSW 2060 Phone: 1800 131 507 CITIWIDE FRANCHISING Level 5, 278 Collins Street Melbourne VIC 3000 Phone: 1300 732 630 CFO ON-CALL PO Box 9415 Wyoming NSW 2250 Phone: 1300 362 436 DESTINY FINANCIAL SOLUTIONS Phone: 1300 693 378 EXPENSE REDUCTION ANALYSTS Level 11, 301 George Street Sydney NSW 2000 Phone: 02 8014 8852 EXPRESS BOOKKEEPING 4/130 Oxley Central, Oxley Station Road Oxley QLD 4074 Phone: 07 3379 7174 EZYACCOUNTS Level 15, Corporate Centre, 2 Corporate Centre 2 Corporate Court, Bundall, QLD, 4217 Phone: 1300 313 397 FIFO CAPITAL L16, 390 St Kilda Road, Melbourne Vic 3004 Phone: 1300 852 556

“Throughout these stages of development in both service and retail scenarios, franchisees are likely to play active roles in the development and improvement of the franchise system as a whole by participating in marketing initiatives (including testing new products and marketing campaigns), and contributing to the system’s Franchise Advisory Council.” Jason Gehrke

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SMALL BUSINESS ACCOUNTING PO Box 2582 Rowville VIC 3178 Phone: 1300 843 354

FIRST CLASS ACCOUNTS Suite 302/237 Scottsdale Drive Robina QLD 4226 Contact: Howard Kodra Phone: 07 555 38200 or 1800 118 611 Email: info@firstclassaccounts.com or recruitment@fcfg.com.au Website: www.firstclassaccounts.com Business description: First Class Accounts is Australia’s largest bookkeeping franchise. Our franchisees collectively service around 10,000 businesses throughout Australia and take pride in delivering a range of services helping small-medium sized businesses work smarter through the delivery of accurate, compliant bookkeeping services. You will receive extensive on-going training in our proven systems as you establish your own bookkeeping business from our dedicated business support manager, dedicated marketing department and dedicated technical team. Membership: Franchise Council of Australia Year established: 2000 Number of franchise outlets: 134 Franchise business establishment fee: $45,000 + gst. Training & support: 9 week induction training followed by 13 week marketing and business launch program, totalling 22 weeks of training and support. Plus unlimited ongoing business, marketing and technical support throughout your franchise term. Locations available: Australia nationwide FIRST CLASS CAPITAL Suite 8, 34 - 36 Glenferrie Drive Robina QLD 4226 Phone: 1 800 852 556 H&R BLOCK PO Box 147 Thornleigh NSW 2120 Phone: 02 9483 3200 JIM’S BOOKKEEPING Phone: 131 546 JIM’S FINANCE PROFESSIONALS Phone: 131 546 Money Quest Level 5, 278 Collins Street Melbourne VIC 3000 1 300 886 100 MAS TAX ACCOUNTANTS 267 Nepean Highway Edithvale VIC 3195 Phone: 1300 627 829 MORTGAGE CHOICE Level 10, 100 Pacific Highway North Sydney NSW 2060 Phone: 1300 650 330 MORTGAGE HOUSE Level 34, 101 Miller Street North Sydney NSW 2060 Phone: 133 144 RAMS FINANCIAL GROUP Level 12/321 Kent Street Sydney NSW 2000 Phone: 1800 616 082 RESI MORTGAGE CORPORATION Phone: 1800 754 758

SMARTER ADVISORY AND ACCOUNTING PO Box 104 Churchill VIC 3842 Phone: 1 300 843 354 SMARTLINE Level 17, 309 Kent Street Sydney, NSW, 2000 Phone: 131 497 STRATTON FINANCE 12 Electronics Street Eight Mile Plains, QLD, 4113 Phone: 1300 787 288 SUCCESS TAX PROFESSIONALS 6/50 Ladner Street O’Connor WA 6163 Phone: 08 9337 4440 TAXASSIST ACCOUNTANTS www.taxassistau.com.au/ Phone: 1300 513 332 TAX STORE Suite 1, Level 2, 27 Grange Road Cheltenham VIC 3192 Phone: 1300 367 594 THE BOOKKEEPING NETWORK 90 Woodhall Street Stirling WA 6021 Phone: 08 9349 9189 THE INTERFACE FINANCIAL GROUP 1 300 957 900

“Franchises often operate under well-established and recognized brand names. This brand equity gives franchisees a competitive edge in the market, as consumers are more likely to trust and choose a known brand over unfamiliar alternatives.” Matthew Monaghan

Advertising & Marketing AARROW ADVERTISING Phone: 0415 159 434 FOUNDATION WORKS PO Box 66 Pyrmont NSW 2009 Phone: 02 8093 8050 MAILPOST 8/87-89 Boundary Rd, Peakhurst, NSW, 2210 Phone: 1300 624 576 PINSOURCE 11 Myrtlebank Terrace Stonyfell SA 5066 Phone: 08 8364 3220 RED ENERGY PROMOTIONS 5/25 Premier Cct Warana, Queensland 4575 1300 325 977 UTTER PROFESSIONALS PO Box 3083 Bundeena NSW 2230 Phone: 02 9523 9888

Aged and Disability Care Services

APPARAL

AFEA AGED CARE Level 6/11 Help St Chatswood NSW 2067 1300 651 133

BIZ GEAR 3/16 Macquarie Place Boronia, 3155, VIC Phone: 0401 218 081

CAPITAL GUARDIANS 10/585 Little Collins St Melbourne VIC 3000 03 9008 9992

HIP POCKET WORKWEAR & SAFETY 27-31 Kennedy Street East Bendigo VIC 3550 Phone: 03 5441 6445

Home Caring 4/327 Woodpark Rd, Smithfield NSW 2164 1300 875 377 HOME INSTEAD SENIOR CARE Level 10, 9 Sherwood Road Toowong QLD 4066 Phone: 07 3703 3100

IN-HO ME , SO C IAL & L I FES TY L E S U P P O RT

Just Better Care Level 3, 43-45 East Esplanade Manly NSW 2095 Contact: Andrew Lyme Phone: 0459 654 146 Email: andrew.lyme@justbettercare.com Website: www.justbettercarefranchise.com Business description: Just Better Care is Australia’s leading franchised provider of In-Home Aged and Disability Support Services (NDIS and Aged Care). The Community care sector generates over $43b in revenue per annum, with a projected growth rate of 6.4% per annum. 20% of Australia’s population is predicted to be aged over 65 years by 2045. We are passionate about supporting people to live the quality of life they want in the place that offers them security and comfort – their home.We are flexible, respecting the diversity of our customers, their needs and preferences and provide a very wide range of NDIS, Aged Care, and Lifestyle Support services to thousands of customers across Australian’s every day. Year established: 2005 Number of franchise outlets: 50+ territories Initial franchise fee: $40,000 (regional territory location), or $70,000 (metro territory location) ex GST. Investment required: $150,000 - $250,000 Training & support: Comprehensive initial training covers all aspects of the franchise system, plus ongoing training, support and coaching is provided to both Franchise Owners and their field staff, and continual learning and development is delivered via our online training portal (LMS). Full suite of software is also provided to professionally manage all aspects of the business, plus we operate ISO accredited systems and internal compliance auditing to ensure proper operations and industry compliance. Locations available: Territories are AVAILABLE NOW in regional Victoria, regional South Australia, regional Western Australia, Northern Territory and Tasmania. MEDIMART 1300 633 063 PEARL HOME CARE 303 Oriel RD Heidelberg West VIC 3081 Phone: 1300 030 356

Right at Home Unit 4 16 – 36 Nile Street. Woolloongabba Qld 4102 Phone: 07 3177 9906 Contact: Daryl Sahli Email: franchise@rightathome.com.au Website: www.rightathome.com.au Business description: The home care industry is worth over $43b per annum, one of the largest markets in Australia. An ageing population, disability services, shorter hospital stays and a preference for ageing at home are fuelling the demand for in-home care services. Right at Home provides a full range of services; companionship, domestic support, personal care, skilled nursing and allied health services. We do this across the aged care system, disability, and post hospital care systems. The upfront cost is $120,000 for the franchise fee and you will need an additional $80,000 in working capital. Established franchise offices make returns many times this investment every year. Most offices reach financial breakeven within 12 months of start. We have finance available for qualified Right at Home candidates. We currently have 48 franchisees in our system covering Queensland, most of Sydney and some regional areas of NSW, Perth and Kalgoorlie, Southwest Victoria, Melbourne and Adelaide. There are still prime territories available in regional NSW, regional WA, Melbourne and regional Victoria including the prime locations of Bendigo, Ballarat, Mornington Peninsula and Gippsland. We have more territories for sale in Adelaide and South Australia, Tasmania and Northern Territory. Membership: Aged and Community Care Providers Association and Franchise Council of Australia Year established: Right at Home started in 1995, franchising the concept 20 years ago and brought the model to Australia in 2016 Number of franchise outlets: 48 Offices and growing rapidly Initial franchise fee: $120,000 Investment required: $200,000 which includes the $120,000 fee and $80,000 working capital - (the amount of working capital depends on factors such as rent for your office, your own experience, and the professionals you need to employ to get started). Training & support: Full Training and Support Locations available: Across Australia

FULLY PROMOTED BRAND APPAREL Phone: 1300 203 370 TOTALLY WORKWEAR ASHMORE Shop 6/542 Olsen Ave, Ashmore QLD 4214 Phone: (07) 5597 2488 Totally WorkWear Burleigh 2/20 Kortum Dr Burleigh Heads, QLD 4220 Phone: 07 5610 4025 Totally WorkWear Nerang 2/50 Spencer Road Nerang QLD 4211 Phone: (07) 5502 1386 Totally WorkWear Oxenford 2/8 Leo Graham Way Oxenford QLD 4210 Phone: (07) 5601 6525 Totally WorkWear Tweed 3b/32 Greenway Dr Tweed Heads South NSW 2486 Phone: (07) 5523 4522

Automotive Products & Services ABS AUTO BRAKE SERVICE Level 2, 327 Ferntree Gully Road Mt Waverly, 3149 VIC Phone: 03 8878 1111 AUS-DENT 2/14-16 Birkett Place Geelong VIC 3220 Phone: 03 5223 1128 AUTOBARN Level 2, 327 Ferntree Gully Road Mt Waverly VIC 3149 Phone: 03 8878 1111 AUTO BODY CAPTAIN 33/49-51 Mitchell Road Brookvale NSW 2100 Phone: 0433 970 462 AUTO KLENE 1/83 Merrindale Drive Croydon VIC 3136 Phone: 1800 001 207

SENIOR HELPERS – AUSTRALIA Level 3 Suite 5, 63-65 Cameron Street Launceston, TAS, 7250 Phone: 1300 243 2273

AUTO MASTERS AUSTRALIA PO Box 1517 Applecross WA 6953 Phone: 08 9316 1117

SIMPLY HELPING B3, Level 1, 459 Toorak Road Toorak, 3142, VIC Phone: 9296 2121

AUTO ONE AUSTRALIA Unit 1/40 Carrington Road Castle Hill NSW 2154 Phone: 02 8845 1111

“ It is good business practice to ensure that changes to the business model used in the franchise system are explained to franchisees well in advance of desired changes being implemented.”

AUTO PRO 76-92 Station Street Nunawading VIC 3131 Phone: 03 8878 1111

Bill Morgan

BOB JANE T-MARTS 1/473 Williamstown Road Port Melbourne VIC 3207 Phone: 03 9877 7678 BRAKES PLUS 14 Lonsdale Street Dandenong VIC 3175 Phone: 03 9706 9636

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Bridgestone Select 210 Greenhill Road, Eastwood, SA 5065 Email: franchiseerecruitment@bridgestone. com.au Website: www.bridgestone.com.au/stores/ franchise-recruitment Business description: Bridgestone Select offers an extensive range of quality tyres, including car tyres and 4x4 tyres, complete tyre related services, and automotive mechanical repairs and services. Bridgestone has retained the title of Australia’s Most Trusted Tyre Brand every year since 2014. Being associated with the industry’s strongest and most trusted brand through this proven and highly successful Franchise model gives you an immediate head start. A core component of the success of Bridgestone Select is the ability to offer consumers a one-stop shop for all their tyre and automotive service needs. This allows our Franchisees to build a loyal customer following with regular engagement. Owning a franchise should be about running a business for yourself, but not by yourself. The Bridgestone philosophy is one of total support for our franchisees. Whether you are purchasing an existing franchise or starting with a new site, we are with you. It is our ongoing commitment. Our franchise fee of 3.5% is among the lowest in the industry, and unlike many other franchise models, we do not charge a separate marketing levy. We are now seeking expressions of interest from prospective franchisees interested in joining the Bridgestone Select family. Couples are strongly encouraged to consider this opportunity to join the proven and highly successful Bridgestone Select network with a full 10-year Franchise term included. Winners of the 2023 Canstar award for Auto Servicing. Membership: FCA Year established: 1986 Number of franchise outlets: 180 Initial franchise fee: $50,000 Investment required: $350,000 Training & support: Our extensive training program is tailored to each franchisee’s experience and understanding of the tyre and automotive mechanical servicing industry. Your initial induction training includes in-store experience, online learning, and time in the classroom. Locations available: Across Australia CAR CARE AUSTRALIA PO Box 116 Floreat WA 6014 Phone: 1300 227 227 CAR KIT COMPANY 1/1 Campbell Street Artarmon NSW 2064 Phone: 1800 227 548 CARGROOMERS PO Box 6067 Yatala QLD 4207 Phone: 07 3807 7577

COLOR TECH SYSTEMS 1/221 Eastern Valley Way Middle Cove NSW 2068 Phone: 1800 727 282

NEW LIFE REPAIR SERVICES Unit 5/634-644 Mitcham Road Vermont VIC 3133 Phone: 03 9873 7745

COOPER AUTOMOTIVE PO Box 886 Rosny Park TAS 7018 Phone: 1300 15 15 55

NISSAN MOTOR COMPANY Locked Bag 1450 Dandenong South VIC 3164 Phone: 03 9797 4111

CUSTOM CAR CARE 6/73 Dobney Avenue Wagga Wagga NSW 2650 Phone: 02 6925 4741

NO WET WATERLESS CARCLEAN Phone: 0422 568 030

ENDRUST PTY LTD 163 Pacific Highway Coffs Harbour NSW 2450 Phone: 02 6652 4298

NOVUS AUSTRALIA Unit 1, 2 Jenner Street Nundah QLD 4012 Phone: 07 3625 2400

EUROPCAR Phone: 03 9330 6178

OPPOSITE LOCK 592 Whitehorse Road Mitcham VIC 3132 Phone: 03 9873 8279

FIXZIT AUSTRALIA Unit 1, 101 Jijaws Street Sumner Park QLD 4074 Phone: 1300 726 806

OZZY TYRES Unit 1-3/200 Hoxton Park Road Hoxton Park NSW 2170 Phone: 02 9825 0355

FLUIDRIVE AUTOMATIC TRANSMISSIONS Phone: 03 5447 9991

PEDDERS SUSPENSION 6 Bridge Road Keysborough VIC 3173 Phone: 03 9706 3500

GASPOWER 408 Newcastle Street Perth WA 6000 Phone: 08 9227 9013 GEOWASH Level 3, Suite 307, 620 St Kilda Road Melbourne VIC 3004 Phone: 1300 CARWASH GLASS TECHNOLOGY 3/42 Kayleigh Drive Buderim QLD 4556 Phone: 0402 755 887 GOODYEAR AUTOCARE 82 Dandenong Road West Frankston VIC 3199 Phone: 13 23 43 IAN DIFFEN THE TYRE FACTORY (WA) 65 Howe Street Osborne Park WA Phone: 08 9444 1122 JAX TYRES Locked Bag 2300 St Leonards NSW 1590 Phone: 02 9964 4000 JIM’S CAR CLEANING Phone: 131 546 MAGIC HAND CARWASH 15 Hood Street Collingwood VIC 3066 Phone: 03 9419 7419 MIDAS AUTO 76-92 Station Street Nunawading VIC 3131 Phone: 13 MIDAS (6432) MINI-TANKERS AUSTRALIA PO Box 399 Turramurra NSW 2074 Phone: 02 9440 5544 MOBILE PLASTIC & VINYL REPAIRS 3/16 Veronica Street Capalaba QLD 4157 Phone: 07 3245 2055

PIRTEK FLUID SYSTEMS 3-7 Garling Road Kings Park NSW 2148 Phone: 02 8822 9000 PRO-AXLE AUSTRALIA 3G, 49 The Northern Road Narellan NSW 2567 Phone: 02 4647 1867 RENT 2 OWN CARS AUSTRALIA 203 Brisbane Road Mooloolaba QLD 4557 Phone: 0439 628 765 RUST FREE (AUSTRALIA) 20 Unwin Street Moorooka QLD 4105 Phone: 07 3892 4992 RYCO 24•7 37 Strong Road BARINGA QLD 4551 Phone: 13 46 73 SELECT CLEANING Suite 441, 29 Smith Street Parramatta NSW 2150 Phone: 1800 153 483 SHINE HAND CAR WASH 20 Manningham Road Bulleen VIC 3105 Phone: 9850 3888 SNAP-ON TOOLS (AUSTRALIA) PO Box 6077 Blacktown NSW 2148 Phone: 1800 762 766 SPEEDLINER AUSTRALIA 429 Frenchville Road Frenchville QLD 4701 Phone: 07 4961 1290 SUPERFINISH EXPRESS PO Box 85 Redcliffe QLD 4020 Phone: 07 3284 8055

MOTIVITY FRANCHISING Phone: 0425 239 863

THE CAR KIT COMPANY 1/1 Campbell Street Artarmon NSW 2064 Phone: 1800 227 548

CITY DISCOUNT TYRES (SA/WA) 98 Erindale Road, Balcatta WA 6021 Phone: 08 9344 3419

NANOTEK CAR CLEANING PO Box 375 North Richmond NSW 2754 Phone: 1800 Nanotek (626 683)

THE TYRE FACTORY 69-71 Lonsdale Street Dandenong VIC 3175 Phone: 03 8710 8973

CLUB ASSIST Eagle House, Level 8, 473 Bourke Street Melbourne, Victoria 3000 Phone: 03 9797 8600

NATRAD RADIATORS & AUTO AIR 252-256 Hammond Road Dandenong South VIC 3175 Phone: 03 9795 1255

TINT A CAR 275 Canterbury Road Canterbury VIC 3126 Phone: 03 8809 2700

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TOUCH UP GUYS Unit 4, 8-10 Hampton Road Burleigh Heads QLD 4220 Phone: 07 5522 0039

ELLA BACHE 2-4 Lambs Road Artarmon NSW 2064 Phone: 1800789 234

TOWFIX PO Box 1056 Roma QLD 4455 Phone: 0437 829 882

EVOLUTION LASER CLINICS Phone: 02 8014 7878

Building Products & Services 1800PAINTER Phone: 1800 724 683 4 SEASONS GUTTER PROTECTION Unit 23, 63-71 Bayfield Road Bayswater VIC 3153 Phone: 1300 302 523

WHAT SCRATCH? Phone: 1300 BUFFED (1300 283 333)

ENDOTA SPA 475 Moorooduc Highway Moorooduc VIC 3933 Phone 03 5971 8700

ULTRA TUNE Unit 15, 762 Toorak Road Glen Iris VIC 3146 Phone: 03 9815 9200

ESSENTIAL BEAUTY 4/550 Churchill Road Kilburn SA 5084 Phone 0404 088 946

UTICOLOR PO Box 312 Geelong VIC 3220 Phone: 03 5256 1012

GET THREADED PO Box 1313 Buddina QLD 4575

ADVANCED NATIONAL SERVICES PO Box 1572 Eagle Farm QLD 4009 Phone: 1300 712 978

HAIRFREE Phone: 0433 539 448

Amber Tiles online@ambertiles.com.au

HOLISTIC GROUP Phone: 07 3229 5820

AUSSIE SKIP BAGS 83 Enterprise Street Kunda Park QLD 4556 Phone: 1300 586 548

VIP CAR CARE Phone: 1300 847 338 WHEEL CHANGE U 3/69 Pendlebury Road Cardiff NSW 2285 Phone: 02 4953 7771

“As an employer, you report payroll information through STP enabled software. We’re increasing the use of this data and information from super funds to identify if employees’ super is being paid on time.” Emma Rosenzweig

Beauty Products & Services ALPHA-H CONCENTRATED SKINCARE PO Box 905 Oxenford QLD 4210 Phone: 07 5529 4866 ALIVE CLINICS 482 Toorak Rd Toorak VIC 3142 Phone:1300 329 953 ARBONNE INTERNATIONAL- AUSTRALIA L1/6 Eden Park Dr Macquarie Park NSW 2113 Phone: 1800 650 760 AUSTRALIAN SKIN CLINICS 87-89 Upton Street Bundall QLD 4217 Phone: 07 5509 0000 BRAZILIAN BEAUTY 10 Albion Road Albion 4081 QLD Phone: 07 3357 4081 BRAZILIAN BUTTERFLY AUSTRALIA 5/23 Kelletts Road Rowville VIC 3178 Phone: 03 9756 5700 BUSH ESSENTIALS 121 Sugar Rd Maroochydore QLD 4558 Phone: 07 5400 2087 CITY CAVE 102/2 Natura Rise Baulkham Hills NSW 2153 Phone: 02 8320 6199 CYROCLINICS AUSTRALIA Ground Floor, Suite G02/71 Longueville Rd Lane Cove NSW 2066 Phone: 1300 279 688

IBROW THREADS Level 1, Opposite Big W, Bunda St Canberra ACT 2601 Phone: 0405 432 187

ADENBROOK HOMES Suite 6 Lang Parade Milton QLD 4064 Phone: 07 3028 9500

AUSTRALIAN DIAL-A-DIGGER Phone: 1300 234 443

JC UNIQUE BEAUTY AND LASER CLINIC 295 Springfield Road Nunawading VIC Phone: 03 9894 0388

AUSTRALIAN HOT WATER 12/23-31 Bowden St Alexandria NSW 2015 Phone: 02 9698 8922

JEUNESSE GLOBAL Phone: 1800 104 833

AUSTRALIAN PAVING CENTRE Phone: 1800 191 131

JUST LASHES PO Box 592 Warners Bay NSW 2282 Phone: 1300 790 898

BATHROOM WERX 3 Harrow Street Preston VIC 3072 Phone: 1800 644 171

LASER CLINICS AUSTRALIA Level 2, Unit 21 39 Herbert Street St Leonards NSW 2065 Phone: 0400 303 272

BEAUMONT TILES 225 Marion Road Marleston SA 5033 Phone: 08 8292 4444

MAX THERAPY 347 Chapel St South Yarra VIC 3141 Phone: 03 9827 7764

BLYGOLD AUSTRALIA 1/26-28 Octal Street Yatala QLD 4207 Phone: 1300 271 115

THE SKINCARE COMPANY Lot 1/24-28 Raptor Pl South Geelong VIC 3220 Phone: 0450 772 935

BRAMALCO Phone: 13 61 15

NADS LASER CLINIC 29-31 Solent Cct Baulkham Hills NSW 2153 Phone: 1300 850 106

CAVALIER HOMES 2/1-15 Lexington Road Underwood QLD 4127 Phone: 1300 2282 5437

NIRVANA BEAUTY Phone: 0413 564 565

CONCRETE TAXI 16/67 Depot Street Banyo QLD 4014 Phone: 1300 880 955

RESTORED BEAUTY GETAWAYS Suite 1/2 Braid Street Perth WA 6000 Phone: 1300 4RBG (472 428)

DAVID REID HOMES 3/3974 Pacific Hwy Loganholme, Brisbane QLD 4219 Phone: 1800 09 59 49

RESULTS LASER CLINIC 97 Macquarie Street Parramatta NSW 2150 Phone: 1300 722 432 TECHNO TAN Unit 1, 41 Biscayne Way Jandakot WA 6164 Phone: 08 9412 3000 THE NATURAL WAY PO Box 8300, Gold Coast Mail Centre Bundall Qld 9726 Phone: (07) 5527 3355 ZUBIAS THREADING 3/20 Signal Terrace Cockburn Central WA, Perth, 6164 Phone: 1300 814 041

“Motivation is the secret sauce that keeps a team engaged and productive. Reflect on your ability to inspire and motivate others. Are you a natural leader, or is this an area you need to develop? Some franchises offer leadership training, but your personal style and approach can make a significant impact.” Carmel Brown

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AU S T R A LI A N f ra nchise lis ting s GLOBAL SAFE TECHNOLOGIES AUSTRALIA 26 Hassall Street Smithfield NSW 2164 Phone: 1300 668 620 GOOP GUYS 2/8 Newing Way Caloundra QLD 4551 Phone: 1300 MR GOOP (1300 67 4667)

deckseal PO Box 4093, Burwood East VIC 3151 Contact: Danielle Burgess Email: admin@deckseal.com.au Website: https://deckseal.com.au/ Business description: Now is the time to buy into the home improvement market! Join the largest deck and timber restoration and preservation specialists in Australia. We undertake a wide range of projects including decking, cladding, screens, fences, seats, handrails, posts, outdoor furniture, planter boxes and garden edges and service Residential and Commercial properties. Low start up cost, mobile business, and a proven established model – it is the perfect opportunity. With common benefits including instant brand recognition in an established market, set supplier contacts and a support network of your franchisor and fellow franchisees, buying into an already established business model is a tempting proposition for many! With a continual flow of enquiries, repeat business and an overwhelming demand for our services, we just cannot keep up. DeckSeal currently has territories available in NSW, QLD, WA, SA and TAS. Franchises offer the independence of small business ownership supported by the benefits of a big business network. Membership: FCA & AIG Year established: 2018 first franchise Number of franchise outlets: 24 Initial franchise fee: Deposit $10,000 +GST Investment required: from $26,00 -$41,000 +GST plus equipment & vehicle) Training & support: Training hands on, onsite with Deckseal Master Franchise 4 weeks. Locations available: QLD, SA, WA, TAS, NSW, ACT DIAL-A-DIGGER 128b Tolley Road St Agnes SA 5097 Phone: 1300 234 443 DIXON HOMES 1821 Ipswich Road Brisbane QLD 4106 Phone: 1300 10 10 10 DREAM DOORS 26A Alfred Street Milsons Point NSW 2061 Phone: 1800 373 263 EMAC CONSTRUCTIONS 1 Expo Court Mount Waverley VIC 3149 Phone: 03 9558 9881 ENERGIS 17 McClure Road Kensington Melbourne VIC Phone: 1300 782 217 FAIR DINKUM SHEDS Suite 101, 1 Centennial Drive Campbelltown NSW 2560 Phone: 1800 07 08 07 G.J. GARDNER HOMES PO Box 2053 Noosaville QLD 4567 Phone: 07 5440 5440

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GRANITE TRANSFORMATIONS Phone: 1300 306 666 GRIP GUARD 435-437 Nepean Highway Frankston VIC 3199 Phone: 1300 304 747 GROUT PRO Unit 5/2 Kohl Street Upper Coomera QLD Phone: 1800 822 459 GROUT PERFECT Phone: 1300 002 504 HARDWARE2SITE PO Box 1055 Thuringowa Central QLD 4817 Phone: 1300 685 687 HOTONDO HOMES PO Box 354 Moorabbin VIC 3189 Phone: 1800 677 156 HOUSPECT FRANCHISING SYSTEMS Phone: 08 8344 2590 JIM’S BUILDING INSPECTIONS Phone: 131 546 JIM’S BUILDING MAINTENANCE Phone: 131 546 JIM’S DIGGERS Phone: 131 546 JIM’S FENCING Phone: 131 546 JIM’S FLOORS Phone: 13 1546 JIM’S PAINTING Phone: 131 546 JIM’S PAVING Phone: 131 546 JIM’S PERGOLAS Phone: 131 546 JIM’S ROOFING Phone: 131 546

Magnetite 36 Garema Circuit, Kingsgrove, NSW 2208 Contact: Adrian Lafleur Phone: 02 9565 4070 Email: adrian@magnetite.com.au Website: www.magnetite.com.au Business description: Are you a tradie or enjoy working with your hands? Ready to run your own business and reap your own rewards? We have your window of opportunity. Magnetite specialises in double glazing existing windows for sound proofing and insulation. We offer a range of products including windows, doors, acoustic & weather seals and tinting to help improve comfort. Join our team that has over 25 years experience in Australia, NZ and Singapore. Be #1 in a niche market with a unique product offering. Membership: AWA, HIA, WFA ANZ Year established: 1998 Number of franchise outlets: 6 Franchises and 12 Dealers Initial franchise fee: $20,000 - $50,000 Investment required: Min $20,000 Training & support: Comprehensive, hands-on Training, with ongoing business and Technical support Locations available: Across Australia MEGASEALED BATHROOMS PO Box 195 Matraville NSW 2036 Phone: 1300 658 007 MENDABATH PO Box 3370 Joondalup WA 6027 Phone: 1300 885 865 MISTER PLY&WOOD Phone: 1300138771 N-HANCE PO Box 481 Coffs Harbour NSW 2450 Phone: 1800 957 811

JIM’S SHADE SAILS Phone: 131 546

NINEDOTS BUILD ADVOCATES 1/9 Douro Street North Geelong VIC 3215 Phone: 1300 993 683

JIM’S SKIP BINS Phone: 131 546

OUTSIDE CONCEPTS Phone: 08 8370 9523

LASER PLUMBING AND ELECTRICAL Suite 8/1020 Doncaster Road Doncaster East VIC 3109 Phone: 03 9842 1488

PROTECT-A-WINDOW PO Box 359 Paradise Point QLD 4216 Phone: 1300 306 710

“Seeking advice from your local conveyancer, family lawyer or neighbour over the fence is not proper legal advice and will not reduce your risk!. A Specialist Franchise lawyer will know what is going on in the sector - the good, bad and the ugly!”

PY FENCING 68 Brunel Road Seaford VIC 3198 Phone: 03 9238 0400

Robert Toth

QUICKLOCK PARTITIONS Unit 21, 348 Victoria Road Malaga WA 6090 Phone: 08 9248 9831 RED BUILDING PO Box 6111 Mooloolah QLD 4553 Phone: 07 5494 7117 REFRESH RENOVATIONS L15, 60 Station Street East Parramatta NSW 2150 Phone: 1800 336 033

RESIDENTIAL GARAGE DOORS Phone: 1300 202 808 ROOF SEAL 43 Grove Avenue Marleston SA 5033 Phone: 1300 367 070

Business Services AAA UNIFORM CENTRAL U 22/756 Burwood Highway Ferntree Gully, 3156 Phone: 1300 308 220

SHED BOSS Suite 101, Vue 1 Centennial Drive Campelltown NSW 2560 Phone: 1300 743 326

STORYBOOK COTTAGES 42 Norman Avenue Frankston South VIC 3199 Phone: 03 9787 5500 SOL HOME IMPROVEMENTS Suite 110, 1 Centennial Drive Campbelltown NSW 2560 Phone: 1800 765 765 SPANLINE HOME ADDITIONS Phone: 02 6685 8088 STEEL BUILT Unit 5/621 Alderley Street Toowoomba QLD 4350 Phone: 07 4637 2662 SUSTAINABLE DIRECTIONS Innovation House, 1 First Avenue Technology Park Mawson Lakes Adelaide SA 5095 Phone: 0430 860 859 TAMAWOOD HOMES 1821 Ipswich Road Rocklea QLD 4106 Phone: 1300 101 010 THE CONCRETE CUTTER Phone: 0499 399 355 THE SHED COMPANY PO Box 5350 Gold Coast MC QLD 9726 Phone: 1800 821 033 THERMAWOOD PO Box 1007 South Melbourne VIC 3205 Phone: 0455 555 330 TOTALSPAN 74 Platinum Street Crestmead QLD 4132 Phone: 1300 868 257 TQ STONE PRODUCTS Phone: 1300 075 678 TRAXX CONSTRUCTION PRODUCTS 4/1 Rocklea Drive Port Melbourne VIC 3207 Phone: 1300 109 108 UNSCRATCH THE SURFACE 435 Nepean Highway Frankston VIC 3199 Phone: 1300 500 408 VIP LIGHTING Phone: 1300 30 50 99 WET-SEAL MANAGEMENT PTY LTD PO Box 481 Coffs Harbour NSW 2450 Phone: 1800 025 081 ZANE SOLAR Phone: 02 9898 8600

“Not everyone can or should become a business owner.” Doug Downer

EMBROIDME Unit 28, 56 Buffalo Road Gladesville NSW 2111 Phone: 1300 766 995 EXPRESS EMPLOYMENT SERVICES Level 5, 50 York Street Sydney NSW 2000 Phone: 02 8016 5400

SHEDS N HOMES Phone: 1800 76 47 64 SMITH & SONS RENOVATIONS & EXTENSIONS PO Box 1310 Mooloolaba QLD 4557 Phone: 1300 787 577

CORDLESS FILTER MACHINE 546 Boundary Road Archerfield QLD 4108 Phone: 1300 236 236

FLORAL IMAGE 34 Beulah Road Norwood Sa 5067 Phone: 08 84680 664

Aramex Level 9, 491 Kent Street Sydney NSW 2000 Australia Email: recruitment.au@aramex.com Website: www.aramex.com.au Business description: Put yourself in the driver’s seat of success when you join Aramex, a leading global provider of transport, logistics and courier services. In Australia, more than 800 courier franchisees and 28 regional franchisees benefit from the award-winning Aramex franchise system that has been honed by more than 30 years of success. Aramex offers courier franchisees the training, support, and technology they need to run their own rewarding franchise business in their local communities. No prior business experience is needed. Find out more and apply to join the network that delivers. Year established: 1994 Number of franchise outlets: 28 Regional Franchises Initial franchise fee: Available upon application Investment required: Dependent on territory. Please visit our website to view the current opportunities Training & support: Extensive training and ongoing support is provided – no previous business experience required. Locations available: Territories available across Australia and New Zealand. AUSSIE MORTGAGE MASTERS PO Box 2033 Ocean Keys Clarkson WA 6030 Phone: 1300 666 186 AWARD BOOKKEEPING COMPANY PO Box 262 Mt Evelyn VIC 3796 Phone: 1300 130 343 BATTERY ZONE Shop 3/206 Princes Hwy Pakenham VIC 3810 Phone: 03 5940 1364 BBX PO Box 733 Gordon NSW 2072 Phone: 1300 937 229 BCI BUSINESS BROKERS Shop 3, 1 Alexander Street Crows Nest NSW 2065 Phone: 02 9439 3399 BCMC SOLUTIONS Phone: 1300 69 80 40 BIG PADDLE CO PO Box 3152 Tuggerah NSW 2259 Phone: 02 4358 1900 COMPUTER TROUBLESHOOTERS Brendale, QLD Phone: 1300 28 28 78

FRANCHISE INSURANCE PO Box 207 Nunawading VIC 3131 Phone: 1300 123 300 FRANCHISE READY Unit 2a, 87-89 Moore Street, Leichhardt, NSW, 2164 Phone: 02 8999 1120 GLASS ART AUSTRALIA 13 Davison Road Blakiston SA 5250 Phone: 08 8388 6477 GREEN CLEAN WHEELIE BIN Unit 39, 5 Ponderosa Pde Warriewood NSW 2103 Phone: 1300 550 523 HR COACH PO Box 2292 Fortitude Valley QLD 4006 Phone: 1300 550 674 IBALANCE BUSINESS INSTITUTE 4 Queens Road Mt Pleasant WA 6153 Phone: 1300 422 526 ICMI PO Box 2311 Prahran VIC 3181 Phone: 03 9529 3711 IMAGE GROUP 37/209 Toorak Road, South Yarra, 3141 VIC Phone: (03) 9824 0420 INXPRESS 3/14 Burke Crescent Northlakes QLD 4509 PH: 1300 097 857 JAYMAK - FOOD & BEVERAGE REFRIGERATION Level 10 Commercial Tower, 36 Marine Parade Southport QLD, 4215 Phone: 1300 529 625 International KEYRETURN 2/38 Oxford Close West Leederville WA 6007 Phone: 1300 250 162 LEADERSHIP MANAGEMENT AUSTRALIA 1/6 University Place Clayton VIC 3168 Phone: 1800 333 270 M2 COMMANDER Phone: 132 777 MAIL BOXES ETC (MBE) Suite 25, Level 16, 327-329 Pitt Street Sydney NSW 2000 1800 556 245 MAIL PLUS Level 45/680 George Street Sydney NSW 2000 Phone: 1300 65 65 95 METROPOLITAN SHREDDING SERVICE Phone: 0418 966 067

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AU S T R A LI A N f ra nchise lis ting s MIL-TEK WASTE SOLUTIONS 7/58 Mahoneys Road Thomastown VIC 3074 Phone: 9547 8022

Specialised Events Level 1, 611 Malvern Road, Toorak VIC 3142 Phone 03 9999 5460

OFFICEMAX Phone: 136 MAX (136 629)

SUNBELT BUSINESS BROKERS North Head Sanctuary Bldg 3, 33 Scenic Drive Manly NSW 2095 Phone: 02 8069 2300 THE ALTERNATIVE BOARD PO Box 5375 Manly, Queensland 4179 Phone: 0417 627 504

PACK & SEND Contact: Luke Martin Phone: +61 2 9822 5622 Email: franchise@packsend.com.au Website: www.packsend.com.au Business description: PACK & SEND is a technology driven retail eCommerce parcel business. We service the high growth parcel, freight and eCommerce fulfilment market. Our franchise is a Low Investment, High Profit Return business model that is proven scalable to a ‘multi-store’, multi-million sales revenue enterprise. Do you want to build a business 51/2 days a week servicing one of the world’s fastest growing markets? Contact us and learn more about our multiaward winning franchise business model. Membership: FCA Year established: 1993 Number of franchise outlets: 150+ (AU & NZ) Initial franchise fee: $80,000 ex GST Investment required: Capital starting from $150,000 Training & support: 4 week induction training ongoing training and support Locations available: Various locations & territories available in AU & NZ. PMA GLOBAL 1 Grady Crescent Erskine Park NSW 2759 Phone: 02 9629 0800 POSTNET Suite 8, 283 Little Alfred Street North Sydney NSW 2060 Phone: 1300 977 988 POWERFRONT Level 1, 285 Lennox Street Richmond VIC 3121 PRECISION BADGES PO Box 670 Morningside, QLD, 4170 Phone: 1300 223 437 RECRUITMENT VISION 117c Tapleys Hill Rd, Hendon, SA 5104 Phone: 1300 782 585 REGUS Levels 20. Tower 2 Darling Park Sydney NSW 2000 RIGHT CHOICE CONVEYANCING 4001 A, Nepean Highway Chelsea Vic 3196 Phone: 03 9772 8000 SMALL FISH BUSINESS COACHING 24 Carnarvon Street Brunswick VIC 3056 Phone: 02 5612 9836 SNAP Ground Floor, Bldg D 12 -24 Talavera Road North Ryde NSW 2113 Phone 1 300 167 032 or HO: 02 8870 5100 74 | 2 0 2 4 FRAN CHISE DIR ECTORY

THE BEST OF PO Box 951 Flagstaff Hill SA 5159 Phone: 08 8358 6112 THE CEO INSTITUTE Suite 1, Level 1 1632-1638 High Street Glen Iris VIC 3146 Phone: 03 8514 5000

GECKO SPORTS Phone: 0417 159 807 or 1300 432 565 GRASSHOPPER SOCCER Phone: 1300 856 911 GYMBAROO Cotham PO Box 3095 Kew VIC 3101 Phone: 03 9817 3544 HENNY PENNY HATCHING PO Box 1376 Kenmore QLD 4069 Phone: 0402 853 213 HIRE FOR BABY 605 Keilor Rd Niddrie VIC 3042 Phone: 1300 363 755 IMPRESSIONABLE KIDS Shop 43, 5 Faculty Close Smithfield QLD 4878 Phone: 07 4055 6946

THEXTON ARMSTRONG Phone: 0411 517 770

INKY FEET Phone: 0418 911 037

XPRESSO DELIGHT PYT LTD 5023 Emerald Island Drive Carrara, QLD 4211 Phone: 0414 669 101

JUMP! SWIM SCHOOLS Phone: 07 5646 5578

YELLOW EXPRESS 57 Victoria Road Rozelle NSW 2039 Phone: 1300 935 569

Children’s Products & Services ABC NURSERY HIRE Phone: 0431 209 883 ANIMALS ON THE MOVE 76 Collie Road Gembrook VIC 3783 Phone: 1300 760 354 AUSTRALIAN BABY HANDS PO Box 1464 Noosaville BC QLD 4566 Phone: 02 8230 1513 BEGIN BRIGHT 20/8 Corporation Circuit Tweed Heads NSW 2486 Phone: 1300 234 462 BIG FUN 1800 BIG FUN BRICKS 4 KIDS Phone: 0411 369 444 CHIPMUNK’S PLAYLAND & CAFE 9-13 George Street Port Chalmers, Dunedin 9023 Phone: +64 3 5996 9887 CROC’S PLAYCENTRE Phone: 0459 064 546 DYMOCKS TUTORING Level 3, 1-3 Fitzwillaim Street Paramatta, NSW Phone: 02 8774 2626 EXPLORE & DEVELOP Suite 305/71 Longueville Road, Lane Cove NSW 2066 Phone: 02 9451 0489 FLIP OUT – TRAMPOLINE ARENA Wotsp Building Level 3, 490 Northbourne avenue Dickson ACT 2606 Phone: 02 5133 7777 FOOTBALL STAR ACADEMY 1 Lennox Street Moorabbin VIC 3189 Phone: 1300 372 300

KIDZ ‘N SPORT Phone: 0434870507 KINDERDANCE Phone: 1800 034 562 KINDY DANCE TIME PO Box 574 Mount Lawley WA 6929 Phone: 1300 922 892 LITTLE KICKERS PO Box 947 Slacks Creek QLD 4127 Phone: 07 3388 1107 LOLLIPOP’S PLAYLAND & CAFÉ Phone: 03 9579 7493 MAGGIE MOO MUSIC info@maggiemoomusic.com.au. MINDCHAMPS Suite 1, Ground Floor 92-94 Norton Street Leichhardt, NSW 2040 Phone: 1300 646 324 MINI MAESTROS 21 Bridge Street Bulleen VIC 3105 Phone: 03 9850 5566 MINI PARTY PEOPLE 18 Hewitt Street Cheltenham VIC 3192 Phone: 1300 006 464 MY FIRST GYM AUSTRALIA/NEW ZEALAND Phone: 0434 071 536 OZ FUNLAND 2/11 Hollylea Rd Leumeah NSW 2560 Phone: 02 4626 7777 PYJAMA DRAMA PTY LTD Phone: 0423 497 080 PLASTER FUN HOUSE Phone: 03 5333 2977 PRECIOUS CARGO 79-83 Stephen Terrace St Peters SA 5069 Phone: 08 8363 5669 READY STEADY GO KIDS Suite 6, Level 1 210 Lower Heidelberg Road East Ivanhoe, VIC Australia 3079 Phone: 1300 766 894

SANDPIT PHOTOS 28/6 Jubilee Ave Warriewood NSW 2102 Phone: 02 9979 9334 SMALLPRINT AUS & NZ Unit 4, 2-4 Williams Grove Bonbeach VIC 3196 Phone: 1800 762 557 SOCCAJOEYS PO Box 4119 Kogarah Bay NSW 2217 Phone: 1300 781 735 SOCCER TIME KIDS 1 Lennox Street Moorabbin VIC 3189 Phone: 1300 476 223 SPLASH SWIM SCHOOL Phone: 1800 775 274 SPORTS STAR ACADEMY 1 Lennox Street Moorabbin VIC 3189 Phone: 1300 372 300

“No matter what industry you’re in, or what product you sell, customer understanding is key to building your business. Without a clearly defined target market you might waste thousands of dollars getting your message in front of people that will simply never buy what you do, no matter how well you do it.”

Cleaning Services 1300 Cleaning 2/34 Drake Avenue Paradise Point QLD 4216 Phone: 1300 10 12 13

ACE CLEANING SERVICES 104 St Kilda Road St Kilda VIC 3182 Phone: 1300 505 848

Stagecoach Performing Arts

TABATINGA PO Box 2318 Burleigh BC QLD 4220 Phone: 07 5587 9035 THE REAL LEARNING EXPERIENCE 15 Amethyst Drive Blackmans Bay TAS 7052 Phone: 03 6229 8302

ACS COMMERCIAL CLEANING Level 3/480 Collins Street Melbourne, Vic 3000 Phone: 1800 052 729 AMAZING CLEAN Phone: 1300 138 150 AMC COMMERCIAL CLEANING 6 Keysborough Close Keysborough VIC 3173 Phone: 03 8769 6000 BEBRITE CLEANING Phone: 1300 131 664 BILLY BROWN CLEANING 21/2 Carmen Drive Carlingford NSW 2118 Phone: 1300 304 540 BIZZI BEEZ RESIDENTIAL CLEANING 1, 19 Jellico Drive Scoresby VIC 3179 Phone: 03 9720 4550 CHEM-DRY Unit 3, 30 Park Road Mulgrave NSW 2756 Phone: 1800 243 637 CLEAN GREEN STRATA 246 Parramatta Rd Stanmore NSW 2048 Phone: 1300 661 182 CLEANING WIZARD 8/27 Swift Way Dandenong South VIC 3175 Phone: 9706 6550 or 1300 303 098

“Whatever your experience in business and whatever the reason you are looking to buy a franchised business, it pays to go into it with eyes wide open.”

“The Australian franchise sector has witnessed remarkable growth, particularly since the 1980s, marking it as a truly mature industry. This maturity is not only reflected in the number of franchisors and franchise units but also in the sheer breadth of sectors and industries represented.”

Brian Keen

James Corne

TWINKLE TOE BABY HAND & FEET SCULPTURES Phone: 1300 78 11 55

Helen Kay

Phil Chaplin

1300 4 WASTE Phone: 07 3341 8855

12th Floor, Export House, 5 Henry Plaza, Victoria Way, Woking, Surrey, GU21 6QX Phone: +44 (0) 1483 247 400 Email: franchiserecruitment@stagecoach.global Website: australia.stagecoachfranchise.com Business description: With over 35 years of proven success, Stagecoach Performing Arts stands as a renowned name internationally, with over 300 successful franchisees worldwide. Stagecoach is the ultimate ticket to entrepreneurship. As a franchisee, you’re not just running a performing arts school; you’re shaping a future for your students, creating your own legacy, and building a thriving business. At Stagecoach, you have the independence of business ownership with the support of an established brand and head office. Year established: founded in 1988 Number of franchise outlets: 350 Initial franchise fee: $20,000 Investment required: $17,000 Training & support: Extensive training and ongoing support is provided Locations available: Across all territories

“A significant mistake is overlooking the need to conduct comprehensive due diligence before forging ahead”

Cleantastic 2/172 – 176 Milperra Rd, Revesby, NSW 2212 Phone: 1 800 907 811 Contact: Corinne Blake Email: corinne.blake@cleantastic.com.au Website: www.cleantastic.com Business description: Purchasing a Cleantastic franchise gives you freedom and opportunity for growth, so you can take charge of your days and create the life you want. A Cleantastic franchise also comes with our support and technical expertise, including comprehensive training, equipment, uniforms, business cards, and manuals. All Cleantastic franchisees own their own business. Unlike normal cleaning companies who typically employ lower-paid transient workers to deliver their service, Cleantastic people are all highly motivated, professionally trained owner-operators. Each franchisee has a vested interest in delivering a quality of service to you that builds their business and their reputation. The Franchise also comes with a Revenue Guarantee. Year established: 2009 Number of franchisees: 900 Initial franchise fee: royalty and administration fee Investment required: Varies Training & support: All Cleantastic franchisees complete a structured training program Locations available: Across Australia COVERALL CLEANING CONCEPTS Suite 4, 861 Doncaster Road Doncaster VIC 3109 Phone: 1800 676 068 CREEPY CRAWLEY PEST CONTROL Phone: 1800 814 199 DRYMASTER CARPET CLEANING Phone: 1300 662 188 DUPLEX CLEANING MACHINES 8/177-181 Beavers Road Northcote VIC 3070 Phone: 1800 622 770 ECOMIST 25 Hargraves Place Wetherill park, NSW 2164 Phone: 1 800 243 500 ELECTRODRY 2/16 Mitchell Street Cardiff NSW 2285 Phone: 1300 768 727 EZICLEEN PO Box 283 Kilsyth 3137 Australia Phone: 1800 636 032 FAB CLEANING SERVICES Phone: 7018 0740 FANTASTIC CLEANING Phone: 1300 333 247 2 0 2 4 F R A NCHISE DIRECTORY | 75

AU S T R A LI A N f ra nchise lis ting s JANI-KING AUSTRALASIA Suite 21, 13 Princeton Street Kenmore QLD 4069 Phone: 1300 364 694 JIM’S BIN CLEANING Phone: 131 546 JIM’S BLIND CLEANING Phone: 131 546

FloorBotics 8/177 Beavers Rd, Northcote VIC 3070 Contact: Murray McDonald Phone: 1800 622 770 Email: info@floorbotics.com.au Website: https://floorbotics.com.au/ Business description: Join us at FloorBotics - the industry of the future! FloorBotics is an innovative and award-winning robotics company that provides autonomous navigation floor-cleaning machines to a wide range of commercial and industrial markets, such as healthcare, retail, hospitality, education and warehouses. Having a strong parent company (Duplex Cleaning Machines) with over three decades of experience and 10,000+ clients, as well as advanced robotics technologies, our high-quality commercial robotic cleaners are efficient, reliable, economical and easy to operate. The FloorBotics distributorship offers a versatile product range, profitable margins without ongoing fees and exclusive geographical area rights. We are seeking committed and business-driven individuals who are passionate about customers and technology and willing to grow the business within their region. Embark on a lucrative and rapidly growing industry! Start your new journey with our innovative and award-winning robotics company! Year established: 2000 Number of franchise outlets: 14 Initial franchise fee: $10,000 ex GST Investment required: From $30,000 - $80,000 ex GST Training & support: Extensive product & sales training and ongoing support are provided - no previous business experience is required Locations available: Territories available across New Zealand and Australia FROGS HOUSE WASHING Phone: 02 9907 7780 GREEN CLEEN PO Box 1218 Dee Why NSW 2103 Phone: 1300 550 523 GRAHAMS HOME CLEANING CARE P.O. Box 7133 Loganholme Post Shop Qld 4128 Phone: 1300 134 035 HOUSEMAIDS FRANCHISES P.O Box 2020 Beenleigh, QLD 4207 Phone: 07 38077266 HOUSEPROUD CLEANING Suite 220/20 Dale Street Brookvale NSW 2100 Phone: 1300 880 198 HYDROKLEEN PO Box 195 Labrador QLD 4215 Phone: 07 5597 7749 JAMES’ HOME SERVICES AUSTRALIA PTY LTD 101 Sheridan Street Carins QLD 4870 Phone: 1800 152 637 JAN-PRO CLEANING SYSTEMS Suite 107, 12 Cato Street Hawthorn East VIC 3123 Phone: 1300 JAN PRO 76 | 2 0 2 4 FRAN CHISE DIR ECTO RY

JIM’S CARPET CLEANING Phone: 131 546 JIM’S CLEANING Phone: 131 546 JIM’S PRESSURE CLEANING Phone: 131 546 JIM’S WINDOW CLEANING Phone: 131 546 KANKLEAN 22 Sixth Avenue Burwood VIC 3125 Phone: 1800 212 428 KEEN TO CLEAN GROUP Suite A, Level 1/ 104 Burwood Road, Hawthorn, VIC- 3122 Phone: 1300 744 899

Clothing Alterations, Drycleaning & laundromats ALTER IT Level 1, 92 Union Street Armadale VIC 3142 Phone: 1800 2 ALTER FINEST ALTERATIONS 69 Grosvenor Street South Yarra, Melbourne. 3141 Phone: 0411 550 862 KARL CHEHADE DRY CLEANING 410 Unley Road Unley Park SA 5061 Phone: 08 8172 1277 LOOKSMART ALTERATIONS P.O. Box 996, Wenthworthville NSW 2145 Phone: 02 9637 8222 SPEED QUEEN 67 Colebard Street, Acacia Ridge QLD 4110 Phone: 1800 304 030

Computer Products & Services

KENKLEEN WINDOW CLEANING PO Box 352 Balwyn VIC 3103 Phone: 1800 811 051

AUSTRALIA WIDE IT 229 Maroondah Highway Ringwood VIC 3134 Phone: 1800 350 509

KLEENIT Unit 1, 524 Abernethy Road Kewdale WA 6105 Phone: 1800 255 336

COMPUTER TROUBLESHOOTERS 41 Tunks Street Northbridge NSW 2063 Phone: 0419 324 541

MY HOME 104 Auburn Road Hawthorne, Victoria, 3122 Phone: 0438 162 135

GEEKS ON CALL Phone: 1300 652 519

OWENS MANAGEMENT SERVICES Phone: 1300 660 495 OVENU PO Box 698 Willetton WA, 6155 Phone: 1300 683 681 OZ BIN CLEANING Phone: 1300 651 165 RAPPORT CLEANING SERVICES PO Box 656 South Melbourne VIC 3205 Phone: 1300 360 717 REVIVE CARPET DYEING 220 Prices Circuit, Woronora NSW 2232 0414 443 777 STAIN BUSTERS CLEANING SYSTEMS 37 Billabirra Crescent Nerang, QLD 4211. Phone: 1300 0 STAINS (78246) STEAMATIC AUSTRALIA 10-11 Walker Street Braeside VIC 3195 Phone: 03 9587 6333 SUPER CLEAN 72 Parramatta Road Granville NSW 2142 Phone: 1300 002 323 THE GRAFFITI EATERS Phone: 1300 305 307 THE LEATHER & VINYL DOCTOR PO Box 4480, Robina Town Centre Gold Coast QLD 4230 Phone: 1300 453 284 URBAN CLEAN 230 Lutwyche Rd, Windsor QLD 4030 Phone: 1300 787 745

JIM’S COMPUTER SERVICES Phone: 131 546 SACKO TECHNOLOGY Phone: 1300 857 871 SUPERGEEK.COM.AU Unit 3, 14 Randall Street Slacks Creek QLD 4127 Phone: 134 335

Distribution & Storage AUSSIE FARMERS DIRECT Tel: 1300 645 562 BOOKS AND GIFTS DIRECT 9 Binney Road Kingspark NSW 2148 Phone: 02 9899 9655 COFFEE MACHINE EXPRESS 15/20 Narabang Way Belrose NSW 2085 Phone: 1300 795 282 COURIERS PLEASE Phone: 1300 753 273 MBT FOOTWEAR PO Box 5002 Hughesdale VIC 3166 Phone: 02 9972 9988 PURATAP 14 -16 Stepney Street Stepney SA 5069 Phone: 133 502 STAR COURIERS Phone: 13 13 20 TASTY TRUCKS 15 Kevin Avenue Ferntree Gully VIC Phone: 1300 827 898

Educational & Training Systems ACTION COACH Level 2, Building B.12, Julius Avenue North Ryde NSW 2113 Phone: 02 9111 5037 ALDON TUTORING 194 Buckley St Essendon Phone: 0439658336 AQUATIC ACHIEVERS 5 Brenock Park Dr Ferntree Gully VIC 3156 Phone: 1300 343 468 CRESTCOM MANAGEMENT TRAINING Phone: 1 888 CRESTCOM COMPUTER GYM PO Box 453 Gisborne VIC 3437 Phone: 1300 766 736

TRENT DRIVING SCHOOL 201/32 Delhi Road North Ryde NSW 2113 Phone: 02 8748 4500 TUTOR DOCTOR AUSTRALIA 20A Voyager Court South Toronto ON M9W 5M7 Phone: AUS 1800 776 238

FRUITION TUITION PO Box 517 Clayfield QLD Phone: 1300 TUITION (884 846) G4 GUITAR SCHOOLS 18 Seymour Street Traralgon VIC Australia 3844 Phone: 0487 748 434 HELEN O’GRADY CHILDREN’S DRAMA ACADEMY PO Box 697 Gosford NSW 2250 Phone: 1300 OGRADY HEY DEE HO MUSIC Shop 2, No 1 Heversham Drive Seaford VIC 3198 Phone: 03 9786 3104 HR COACH AUSTRALIA 694 Brunswick St New Farm, Brisbane QLD 4006 Phone: 1300 550 674 KIP MCGRATH EDUCATION CENTRES PO Box 480 Newcastle NSW 2300 Phone: 0428 070 979 KUMON EDUCATION Suite 1401, Level 14,Tower B, Citadel Towers, 799 Pacific Highway Chatswood NSW 2067 Phone: 029467 2200 LCL FUN LANGUAGES PO Box 690 Freshwater NSW 2096 Phone: 1300 707 288 MINDCHAMPS Suite 1, Ground Floor, 92-94 Norton Street Leichhardt NSW 2040 Phone: 1300 646 324 NUMBERWORKS’NWORDS AUSTRALIA Phone: 1300 386 266 RED DAY COACHING Locked Bag 5010 Caloundra DC QLD 4551 Phone: 07 5413 9293 SHAPLAND SWIM SCHOOLS PO Box 368 Paddington QLD 4064 Phone: 1300 TO SWIM (1300 86 7946)

EQUINE STAFF EMPLOYMENT 6 Elm Street Goulburn NSW 2580 Phone: 0429 859 597

WENDY’S MUSIC 7 Miriam Street Rosanna VIC 3084 Phone: 0418 394 556

FRONTLINE RECRUITMENT GROUP Level 5, 50 York Street, Sydney, NSW, 2000 Phone: 02 8016 5400

WORLD OF MATHS PO Box 29 Arundel QLD 4214 Phone: 1800 634 218

K2 RECRUITMENT Level 8/99 Elizabeth St Sydney NSW 2000 Phone: 0403 192 822

Electrical Safety Testing

EXPRESS EMPLOYMENT FRANCHISING Level 5 50 York St Sydney NSW 2000 Phone: 0061 2 8016 5401 FOCALPOINT COACHING 30 Walter Street North Adelaide SA 5006 Phone: 08 8267 2144

Employment / Personnel Services

WORKFORCE EXTENSIONS L5, 468 St Kilda Road Melbourne VIC 300 Phone: 1300 664 862

entertainment 9D ACTION CINEMAS PO Box 1333 Double Bay NSW 1360 Phone: 1300 550 132

Appliance Tagging Services Pty Ltd 80 Patterson Road Bentleigh VIC 3204 Contact: Chris Longley, Operations Manager Phone: 1300 287 669 Email: franchising@ats.com.au Website: appliancetaggingservices.com.au Business description: FCA Emerging Franchisor of the Year 2011 FCA National Franchisee of the Year 2013 (less than 2 staff) ATS are Australia-wide specialists in Electrical Safety Testing in accordance with AS/NZS 3760:2022. ATS has experienced enormous growth with franchises in all States & Territories. No prior experience is required, just a passion for safety and a commitment to your business. Offering expert technical, business and sales support, access to our National client base, comprehensive on and off-site training and minimal franchisee administration, ATS may be just the opportunity for you. Membership: FCA Year established: 2006 Number of franchise outlets: 50+ Initial franchise fee: $33,000 +GST Investment required: $57,500 +gst* *Vehicle Extra *QLD - extra lic. fees Training & support: 2 weeks initial training plus ongoing training and support Locations available: Territories available across all States and Territories. Checkmate Safety 1300 002 468 JIM’S TEST AND TAG Phone: 131 546 MOBILE TEST ‘n’ CAL 9-11 River Road Dinmore QLD 4302 Phone: 1300 662 119

“Whatever your experience in business and whatever the reason you are looking to buy a franchised business, it pays to go into it with eyes wide open.” Brian Keen

BIG FUN GPO Box 1992 Sydney NSW 2001 Phone: 1800 244 386 FLIGHT EXPERIENCE Level 3, Shop 503 Harbourside Shopping Centre Darling Harbour, NSW 2000 Phone: 1800 737 800 GAMES 2 U Phone: 1300 780 562 LIGHTSOUNDS PO Box 887 Kingsgrove NSW 1480 Phone: 02 9560 0300 PRO DIVE Phone: 1800 820 820 TRUSONIC Phone: 1300 139 913 TIMEZONE AUSTRALIA 2/38 Powers Road Seven Hills NSW 2147 Phone: 08 9303 1909 VINTAGE PHOTOBOOTHS Phone: 0408 122 692 X-GOLF AUSTRALIA 30 Hamilton Street Oakleigh VIC 3166 Phone: 03 9585 8383

Event / Party Products & Services A TABLE FOR SIX PO Box 641 Aspley QLD 4034 Phone: 1300 885 311 BEER IN A BIN Phone: 08 82687123 CIRCLE OF LOVE WEDDINGS Pennant Hills NSW 2120 Phone: 0418 960 937 CUSTOM HOSPITALITY SYSTEMS Phone: 1300 308 603 PARTY PLUS Phone: 1300 366 234 ROCK STAR FOR A DAY Phone: 1800 ROCKSTAR (7625 7827) 2 0 2 4 F R A NCHIS E DIRECTORY | 77

AU S T R A LI A N f ra nchise lis ting s SENOR PAELLA CATERING 115-121 Dulong Road Dulong QLD 4560 Phone 07 5476 2292 WALKERS PARTY HIRE Unit 7/ 707 Forest Drive Peakhurst NSW 2210 Phone: 02 9533 4429

Food – Coffee & Cafés 1582 COFFEE Franchise Retail Brands 19b Guardhouse Road Banyo QLD 4014 Phone: 07 3999 8950

BAKERS DELIGHT AUS Level 1, 293 Camberwell Road Camberwell VIC 3124 Phone: 1300 309 759

BIG DAD’S PIES PO Box 1549 Southport QLD 4215 Phone: 1800 067 619 BONBONS BAKERY 12 / 22-24 Bond Street Mordialloc VIC 3195 Phone: 1300 305 804 BREADTOP 16/71 Victoria Crescent Abbotsford VIC 3067 Phone: 03 9417 4200 BRUMBY’S BAKERIES PO Box 1549 Southport QLD 4215 Phone: 1800 067 619 BRUMBY’S GO! PO Box 1549 Southport QLD 4215 Phone: 1800 067 619 DANNY BOYS ROCK STAR SANDWICHES 88 Musk Avenue Kelvin Grove QLD 4059 Phone: 0409 365 483 FERGUSON PLARRE BAKEHOUSES 35 Harrick Road Keilor Park VIC 3042 Phone: 03 9336 3200 GARLO’S PIES 8 Garema Circuit Kingsgrove NSW 2208 Phone: 02 9519 5504 SPANISH DOUGHNUTS 710 Glenferrie Road Hawthorn VIC 3122 Phone: (03) 9350 1555 THE CHEESECAKE SHOP 2 Lisbon Street Villawood NSW 2163 Phone: 02 9723 1011

“A Territory planning project, requires you to look at where you believe the business should be in five- and 10-years time, and the revenue required to make it successful. We need to understand the Drivers of the business and divide our markets up to give similar opportunity within each territory. It is better in the long run to set this up initially.” Peter Buckingham 78 | 20 2 4 FR AN CHISE DIR ECTORY

CXPRESSO PO Box 7399 Cloisters Square WA 6850 Phone: 08 9321 5844 DL COFFEE Shop 8, 381 Main Road Wellington Point QLD 4161 Phone: 0417 419 365

Food - Bakeries

BANJO’S BAKERY CAFE GPO Box 491 Hobart TAS 7001 Phone: 03 6210 5000

CREMA ESPRESSO 16B Harvest Court Southport QLD 4215 Phone: 07 5532 7727

DANNY BOYS ROCK STAR SANDWICHES 88 Musk Avenue Kelvin Grove QLD 4059 Phone: 0409 365 483

Acai Brothers Phone: 0431 549 540 Contact: Sam Carson Email: sam@acaibrothers.com.au Website: www.acaibrothers.com Business description: Acai Brothers, Australia’s premier Superfood Bar franchise, is nationally acclaimed for hospitality innovation. Renowned for Acai Bowls, Smoothies, Juices, Coffee, Toasties and more. Acai Brothers started with one store in 2014 and has now expanded to over 13 nationwide. Rooted in health and fitness, Acai Brothers embodies community, lifestyle, and innovation. With cheeky marketing, they dominate the industry and aim to continue to spread health and wellness throughout the Australian community. Membership: N/A Year established: 2014 Number of franchise outlets: 13 Initial franchise fee: $50,000 Investment required: $220,000-$450,000 Training & support: Comprehensive 2-week training program with continuous extensive support. Locations available: QLD, NSW, VIC, ACT, WA, TAS AROMA CAFÉ Unit 2 18 Peel Road O’Connor WA 6163 Phone: 08 9337 5177 AROMAS Unit 2, 60 Alexandra Place Murarrie QLD 4172 Phone: 1800 276 627 BB’S CAFÉ PO Box 1549 Southport QLD 4215 Phone: 1800 067 619 CAPPUCCINO XPRESS MOBILE CAFÉ 30 Coghlan Road Subiaco WA 6008 Phone: 1300 523 388 CHARLIE LOVETT FRANCHISING 2 Stanley Street Peakhurst Sydney NSW 2210 Phone: 02 9534 1134 CHOCOLATERIA™ SAN CHURRO Suite 1, Level 1, 281 Brunswick Street Fitzroy VIC 3065 Phone: 1300 797 620

EASYWAY AUSTRALIA Suit 18A, Level 18 No. 2 Park Street City Group Centre NSW 2000 Phone: 02 8339 1031 ESPRESSO TO GO MOBILE CAFE Phone: 1300 853 666 ESSENTIAL BRANDS 32 Hutchinson Street Burleigh QLD 4220 Phone: 1300 324 111 FAST EDDY’S CAFÉ 454 Murray Street Perth WA 6000 Phone: 08 9321 2552 GELARE 1/1 Hathor Way Bibra Lake WA 6163 Phone: 08 9494 1299 GLORIA JEAN’S COFFEES 11 Hoyle Avenue Castle Hill NSW 2154 Phone: 02 9894 2177 GUAVA BEAN ESPRESSO BAR 3 Freshwater Place Southbank VIC 3006 Phone: 03 9465 7035 HAN’S CAFE Phone: 08 9307 7998 HARRY’S CAFÉ DE WHEELS 562 Harris Street Ultimo NSW 2007 Phone: 02 8346 4100 HUDSONS COFFEE Level 2, 187 Todd Road Port Melbourne VIC 3207 Phone: 03 8631 7700 JAMAICA BLUE CAFE The Entertainment Quarter 215/122 Lang Road Moore Park NSW 2021 Phone: 02 9302 2200 JONNEE COFFEE 78 Merola Way Campbellfield VIC 3061 Phone: 1800 566 633 LATTE CARTELLE 5a Hartnett Close Mulgrave VIC 3170 Phone: 1300 783 342

CIBO ESPRESSO PHONE: | 1300 722 585

LAVA COFFEE PO Box 442 Dee Why NSW 2099 Phone: 0404 755 759

COFFEE CULTURE 6/327 Bong Bong St Bowral NSW 2576 Phone: 02 4862 2400

MICHEL’S PATISSERIE PO Box 1549 Southport QLD 4215 Phone: 1800 067 619

COFFEE GURU Unit 7 / 3 Box Road Taren Point NSW 2229 Phone: 02 9531 7381

MUFFIN BREAK BAKERY CAFE PO Box 303 Double Bay NSW 1360 Phone: 02 9302 2200

MUZZ BUZZ Unit 1, 30 Wheeler Street Belmont WA 6104 Phone: 08 92778666 PALEO CAFÉ PO Box 1933 Cairns QLD 4870 PIE FACE 7 Grand Avenue Camellia NSW 2142 Phone: 02 9898 5888 PRESSE CAFÉ Phone: 0404089289 RAW ENERGY CAFÉ PO Box 1217 Mooloolaba QLD 4557 Phone: 1300 201 202

THE FAST LANE DRIVE-THRU COFFEE Phone: 0418 553 332 THE JOLLY MILLER CAFÉ 20-24 Technology Drive Sunshine West VIC 3020 Phone: 03 9314 5936 THEOBROMA CHOCOLATE LOUNGE 3A Kia Court, Preston VIC 3072 Phone: 03 9480 1030 UN CAFE BAR Phone: 1300 122 333 VILLA & HUT Phone: 03 9383 2100 XOCOLATI 11 Strathalbyn Street Kew East VIC 3102 Phone: 03 9857 0971

Food – Restaurants & Dining Rooms BEACH HOUSE BAR & GRILL PO Box 6128 Upper Mt Gravatt QLD 4122 Phone: 07 3420 0711 BROTZEIT INTERNATIONAL 564 Pagoda Street Singapore 059215 Phone: 0411 265 441 BURRITO BAR Rosalie Village 2/11 Nash Street Rosalie QLD 4064 Phone: 07 3367 0256 CHICKEN TREAT 71 Walters Drive Osborne Park WA 6017 Phone: 08 9240 9777 COCO CUBANO Phone: 02 9816 4777 DOME COFFEES AUSTRALIA 219-221 Railway Parade Marylands WA 6051 Phone: 08 9386 3099

Soul Origin 580 Parramatta Petersham Road, Petersham, NSW 2049 Phone: (02) 8565 5400 Website: https://www.soulorigin.com.au Business description: Soul Origin is not just a brand; it is a friend to Aussie food lovers. Back in 2011, they set out on a mission, to shake up the fast-food industry and create a space where people could grab food that is not just quick but also fresh, wholesome, and delicious. Now, with 150 stores across the country, they have become the go-to spot for foodies looking for quality food on the go. And guess what? They are just getting started. Soul Origin has set its sights on further expansion and innovation. Their commitment to providing healthy, fresh food will continue to inspire changes in the fast-food industry. As they grow, they bring with them a promise that nutritious food should be accessible to all. Take the next step and join a Food and Coffee Franchise with Soul Origin! Membership: Australian Franchise Council Year established: 2011 Number of franchise outlets: 150 Initial franchise fee: $60,000 Investment required: $300,000 - $400,000 TASTE OF EUROPE 2/3 Knox Street Double Bay NSW 2028 Phone: 02 9327 2826 THE CHEEKY BEANS PO Box 1411 Lane Cove NSW 1595 Phone: 02 9425 6200 THE CHOCOLATE ROOM Level 36 Gateway 1 Macquarie Place Sydney NSW 2000 Phone: 1300 246 276 THE COFFEE CLUB Level 13, 199 Grey Street South Brisbane QLD 4101 Phone: 07 3010 3000 THE COFFEE EMPORIUM Level 1, 51 Phillip Street Parramatta NSW 2150 Phone: 02 9635 1222 THE DESSERT HOUSE Franchise Retail Brands 19b Guardhouse Road Banyo QLD 4014 Phone: 07 3999 8950

Xpresso Delight Pty Ltd 5023 Emerald Islands Drive, Carrara QLD 4211 Contact: Brian Barnard Phone: 0438 563 885 Email: brian@xpressodelight.com.au Website: www.xpressodelight.com.au Business description: Xpresso Delight is a simple business concept that virtually anyone can run and operate successfully. Specifically, we transplant the cafe experience into the workplace. You own a number of fully automatic gourmet espresso coffee systems that provide a coffee experience equal to any café, but are located right in the workplace. These coffee systems are provided FREE to businesses who want our unique 5 Star Concierge Coffee Service. Our clients simply pay for the coffee they consume on a per-cup basis. We also provide a forever warranty on our machines which means the customer never has to pay for any repairs or replacement costs. They also appreciate that we do not charge upfront costs such as leasing or rental fees but most of all they just love our coffee. Staff can finally enjoy the convenience of fantastic tasting coffee anytime they want with no long walks to the café anymore and improving productivity for their employer as an added bonus. Membership: FCA and FANZ Year established: 2003 Number of franchise outlets: 40+ Initial franchise fee: $20,000 Total Investment required: from $49,500 Training & support: from $9,500 Locations available: Throughout NZ and Australia. YOU CAN BAKE IT Phone: 08 9331 8931 ZARRAFFA’S COFFEE 124 Distillery Road Eagleby QLD 4207 Phone: 07 5500 0800

“The franchisors success is tied to the franchise partners success so cultivate a symbiotic relationship.” James Corne

Fasta Pasta PO Box 3126, Norwood SA 5067 Phone: 1300 172 782 Email: franchise@fastapasta.com.au Website: https://www.fastapasta.com.au/ Business description: Proudly Australian owned, with an authentic Italian background and a 40 year success story, Fasta Pasta is Australia’s largest, independently owned group of ‘fresh pasta’ Italian restaurants. Our menu constantly evolves and changes with a range of delicious and healthy options to suit all our customers needs, through dine in and takeaway. Our commitment to our customers is our top priority, which in turn Fasta Pasta was voted Roy Morgan’s “Quick Service Restaurant of the Year” in 2018. Loved for our affordable, fresh and delicious family meals in enjoyable and relaxing environments, this is a great opportunity to be part of our Award winning National Organisation. Membership: FCA Year established: 1990 Number of franchise outlets: 18 Initial franchise fee: $50,000 Investment required: $650,000-$950,000 FRUIZBERRY Phone: 08 8294 0949 GRILL’D – HEALTHY BURGERS Level 2, 4-10 Amsterdam Street Richmond VIC 3121 Phone: 03 9426 1200 HELLO HARRY 12-20 Ocean Street Maroochydore QLD 4558 Phone: 07 5443 6615 HOG’S AUSTRALIA Level 1, 152 Shore Street, Cleveland QLD 4613 Phone: 0434 111985 LA PORCHETTA 192 Mahoneys Road Thomastown VIC 3074 Phone: 03 9460 6700

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AU S T R A LI A N f ra nchise lis ting s MAD MEX FRESH MEX GRILL Level 1 117 Clarence Street Sydney NSW 2000 Phone: 02 8115 9550 NANDO’S AUSTRALIA 40 Mollison Street Abbotsford VIC 3067 Phone: 03 9385 0777 NENE CHICKEN AUSTRALIA 120 Turner Street Port Melbourne VIC 3207 Phone: +61 3 8526 4488 OPORTO 12 Help Street Chatswood NSW 2067 Phone: 02 8905 8400 OUTBACK JACKS BAR & GRILL Suite 31104, SPC 3, 9 Lawson Street Southport QLD 4215 Phone: 07 5532 7071 PANAROTTI’S Unit 4 / 37-47 Borec Road Penrith NSW 2750 Phone: 02 4732 5399 PAPPA RICH 120 Turner Street, Port Melbourne, Victoria Phone: 03 9645 4667 RASHAYS CAFÉ & RESTAURANT Unit 1/9 Ferngrove Place Chesterhill NSW 2162 Phone: 13000 13000 RED ROOSTER 12 Help Street Chatswood NSW 2067 Phone: 08 9240 9777 ROLL’D Rear of First Floor, 376 Glenhuntly Road Elsternwick VIC 3185 Phone: 03 9532 9810 SABATINI’S Franchise Retail Brands 19b Guardhouse Road Phone: 07 3999 8950 SHINGLE INN CAFES Suite 4, 23 Breene Place Morningside QLD 4170 Phone: 0431 649 450 STEVE COSTI’S FAMOUS FISH 3/346 Main Street Mornington VIC 3931 Phone: 03 5976 8614 TACO BILL MEXICAN RESTAURANTS 375 Clarendon Street South Melbourne VIC Phone: 03 9690 2077 THAILANDER 11/171-183 Rooks Road Vermont VIC 3133 Phone: 1300 764 484 THEOBROMA 3A Kia Court Preston, VIC 3072 Phone: 03 9480 1030 THE SPORTING GLOBE 201/127 Market Street South Melbourne VIC 3205 Phone: 03 9645 4798 ZAMBRERO Level 2, 80 Wentworth Avenue Surrey Hills NSW 2010 Phone: 02 9252 9673

“A common and critical error is not seeking advice from specialists in franchising.” Helen Kay 80 | 2 0 2 4 FRAN CHISE DIR ECTO RY

Food – Retail BASKIN ROBBINS ICE CREAM PO Box 3131 Pinkenba QLD 4008 Phone: 07 3860 6716 BEARD PAPA 58 Gladesville Road Hunters Hill NSW 2110 Phone: 02 9817 7592 BEN & JERRY’S 219 North Rocks Road North Rocks NSW 2151 Phone: 1800 010 811 BOOST JUICE BARS Phone: 03 9508 4409 BRODIES MEALMAKERS 28 Curzon Street Tennyson Brisbane QLD 4105 Phone: 07 3392 7133 BUCKING BULL 5 Henry Street Loganholme QLD 4129 Phone: 07 3423 0555 COLD ROCK ICE CREAMERY Level 9, 616 St Kilda Road Melbourne VIC 3004 Phone: 03 9533 9932 CHOCOLATE GRAPHICS Phone: 07 5528 1400 CRAVE ICE CREAMERY Franchise Retail Brands 19b Guardhouse Road Banyo QLD 4014 Phone: 07 3999 8950 DANNY BOYS ROCK STAR SANDWICHES 88 Musk Avenue Kelvin Grove QLD 4059 Phone: 0409 365 483 DONUT KING PO Box 1549 Southport QLD 4215 Phone: 1800 067 619 FLANNERYS NATURAL GROCERS Unit 2/38 Eastern Service Road Stapylton QLD 4207 Phone: 07 3054 4395 FOODCO GROUP PO Box 303 Double Bay NSW 1360 Phone: 02 9302 2200 FRITZ GELATO PO Box 656 Toorak VIC 3142 Phone: 03 9826 6114 GELATINO Unit 2/48B Resource Way Malaga WA 6090 Phone: 08 9248 7999

KICK! JUICE BARS PO Box 1411 Lane Cove NSW 1595 Phone: 02 9425 6200 LAS OLAS 10 Pearl Street Torquay VIC 3228 Phone: 03 5264 8877 LENARD’S CHICKEN 14 Tombo Street Capalaba QLD 4157 Phone: 07 3100 7800 LORD OF THE FRIES PO Box 455 Prahran VIC 3181 Phone: 1300 667 552 MRS FIELDS BAKERY CAFÉ Unit 11 / 7-15 Gundah Road Mt Kuring gai NSW 2080 Phone: 02 9472 8555 NEW ZEALAND NATURAL Level 3 / 8 West Street North Sydney NSW 2060 Phone: 1300 051 494 NIGHTOWL CONVENIENCE 1/184 Main Street Kangaroo Point QLD 4169 Phone: 0475 980 219 NUTSHACK Level 9, 616 St Kilda Road Melbourne VIC 3004 Phone: 03 9533 9932 ROYAL COPENHAGEN ICE CREAM CONE CO. PO Box 382 Mona Vale NSW 2103 Phone: 02 9997 2296 SALSAS MEX FRESCAS! Level 1, Tower 2 Chadstone Place, 1341 Dandenong Road, Chadstone VIC 3148 Phone: 03 9508 4409 SKEWERZ KEBABZ 5 Henry Street Loganholme QLD 4129 Phone: 07 3175 0637 SMOOTHIE FACTORY L54, 111 Eagle Street Brisbane QLD 4000 Phone: 1300 880 382 SPAR AUSTRALIA Locked Bag 30 Acacia Ridge QLD 4110 Phone: 07 3715 3000 THE SOURCE BULK FOODS PO Box 890 Mullumbimby NSW 2482 TOKYO SUSHI KITCHEN Phone: 0447 091 334 TRAMPOLINE GELATO Level 9, 616 St Kilda Road Melbourne VIC 3004 Ph: 1300 003 326

GELATISSIMO PO Box 6646 Silverwater NSW 2128 Phone: 02 8845 0100

TUTTI FRUTTI PO Box 308 South Perth WA 6951 Phone: 08 6181 3584

GOLDEN NUTS FRANCHISING 61A Athens Road Onehunga Auckland NZ Phone: +64 21 126 3059

WASABI WARRIORS PO Box 1411 Lane Cove NSW 1595 Phone: 02 9425 6200

INDIA AT HOME Unit 2/96-100 Rodeo Drive Dandenong VIC 3175 Phone: 03 9792 3839

WRAY ORGANICS PO Box 1277 Coolangatta QLD 4225 Phone: 07 5536 7291

ISLAND WAY SORBET PO Box 2058 Kingscliff NSW 2487 Phone: 02 6674 8461

YARRA VALLEY FARMS 10 Thomas Street Yarraville VIC 3013 Phone: 1300 734 433

Food – Take Away A LA TURKO 3/7 Birmingham Avenue Villawood NSW 2163 Phone: 02 9723 0300 ALI BABA 29 Williamson Road Ingleburn NSW 2565 Phone: 02 9829 8600 BK’S TAKEAWAY 95 Princes Hwy, Trafalgar VIC 3824 Phone: 03 5633 2131 BUBBAS PIZZA PASTA & MORE 284 Bridge Road Richmond VIC 3121 Phone: 03 9427 7874 BURGER EDGE PO Box 272 Altona VIC 3018 Phone: 0459 220 141 BURGER URGE FRANCHISING Level 1 4/15 Lamington Street New Farm QLD 4005 Phone: 0438 791 984 CHARCOAL CHICKEN EXPRESS Cnr Alexander Drive & Grand Promenade Dianella Stirling Perth WA 6059 Phone: 08 9276 9122 CHICKEN EXPRESS SYSTEM PO Box 912 Fairfield NSW 2165 Phone: 0415 500 500 COAST TO COAST THE GOLDEN ROAST PO Box 952 Belconnen ACT 2616 Phone: 02 6242 9700

COOLABAH TREE CAFÉ PO Box 226 Arundel QLD 4214 Phone: 07 5573 0255

LORD OF THE FRIES PO Box 455 Prahran VIC 3181 Phone: 1300 667 552

COUNTRY CHICKEN 2190 Gold Coast Highway Miami QLD 4220 Phone: 07 5628 7032

MAD MEX FRESH MEX GRILL Q537 Queen Victoria Building Sydney NSW 1230 Phone: 02 8115 9550

CROISSANT EXPRESS PO Box 7399 Cloisters Square WA 6850 Phone: 08 9321 5844

MARIES PIZZA U 8 2527 Gold Coast Highway Mermaid Beach QLD Phone: 1300 4627 437

CRUST GOURMET PIZZA BAR PO Box 1549 Southport QLD 4215 Phone: 07 5591 3242

MCDONALD’S AUSTRALIA 21-29 Central Avenue Thornleigh NSW 2120 Phone: 02 9875 6666

DANNY BOYS ROCK STAR SANDWICHES 88 Musk Avenue Kelvin Grove QLD 4059 Phone: 0409 365 483 DOMINO’S PIZZA Level 5 KSD1, 485 Kingsford Smith Drive Hamilton QLD 4007 Phone: 1300 131 888 EAGLE BOYS DIAL-A-PIZZA Level 1, 493 Ipswich Road Annerley QLD 4103 Phone: 07 3373 1000 FANCY FILLINGS Suite 1, Level 11, 636 St Kilda Road Melbourne VIC 3004 Phone: 03 9856 4400 FIVE DOGS 290 Brunswick Street Fortitude Valley QLD 4006 Phone: 0432 455 444 FITCHIPS PO Box 218 Subiaco Perth WA 6904 Phone: 08 9444 5100 GFC CAFÉ Unit 1/61 Link Crescent Coolum Beach QLD 4573 Phone: 07 5495 3157 GOLDEN ROAST (THE) PO Box 952 Belconnen ACT 2616 Phone: 02 6242 9700

COFFEETREAT 64 Liebig Street, Warrnambool, VIC Contact: Chelsea Hayward Phone: 0421 786 008 Email: enquiries@coffeetreat.com.au Website: www.coffeetreat.com.au Business description: COFFEETREAT is a unique Hole In Wall Takeaway Cafe and is owned and operated by the Proprietor, Chelsea Hayward. The business commenced trading in January 2016 in Country Seaside Warrnambool Victoria. It is a family owned business providing it‟s customers “A Hole In Wall Coffee Experience”. We specialize in the sales of Coffee, Iced Beverages, Toasties, Melts, Cakes & Pastries. “At COFFEETREAT our mission is to deliver an exceptional takeaway coffee experience to our customers, one cup at a time”. We make no apology for our aim - to offer quality products combined with an unforgettable service experience to each and every customer who visits our stores in Australia and beyond. Our aim is to become the preferred destination for takeaway coffee lovers worldwide, known for our outstanding quality, exceptional service, and genuine commitment to making a positive impact on coffee communities and the environment. Year established: 2016 Number of franchise outlets: 2 Initial franchise fee: $1,000 Investment required: $160k

MOEVENPICK ICE CREAM 254-294 Wellington Road Mulgrave VIC 3170 Phone: 1800 633 200 Muffin Break (Foodco Group Pty Ltd) PO Box 303 Double Bay NSW 1360 Phone: +61 2 9302 2281 NOODLE BOX Suite 13a 661-663 Victoria Street Abbotsford VIC 3067 Phone: 03 8851 4200 OCEAN MASTER INTERNATIONAL PO Box 5327 Marrickville NSW 1475 Phone: 02 8004 2998 OGALO PORTUGESE STYLE CHICKEN 18/2-8 Campbell Street Artarmon NSW 2064 Phone: 02 9438 1711 OLIVER’S REAL FOOD PO Box 3678 Tuggerah NSW 2259 Phone: 0434 390758 PASTAGOGO 259 Anley Road Malvern Park SA 5061 Phone: 0402 211 599 PIZZA CAPERS PO Box 1549 Southport QLD 4215 Phone: 07 5591 3242

GOLDEN FRIED CHICKEN Phone: 1800 802 662

PIZZA HUT Level 2, 20 Rodborough Road Frenchs Forest NSW 2086 Phone: 02 9930 3023

GO SUSHI PO Box 1411 Lane Cove NSW 1595 Phone: 02 9425 6200

PIZZA TEMPTATIONS Shop 2/1 Brygon Creek Drive Upper Coomera, Gold Coast QLD Phone: 1300 22 33 17

HEALTHY HABITS Level 6, 428 George Street Sydney NSW 2000 Phone: 1300 003 326

PURE+NATURAL Suite 1, Level 11, 636 St Kilda Road Melbourne VIC 3004 Phone: 03 9856 4400

HOMBRE MEXICAN CANTINA Franchise Retail Brands 19b Guardhouse Road Banyo QLD 4014 Phone: 07 3999 8950

PRETZEL WORLD Level 9, 616 St Kilda Road Melbourne VIC 3004 Phone: 03 9533 9932

HUNGRY JACK’S Level 1, 15-19 Swanston Street Melbourne VIC 3000 Phone: 03 9831 7100 Jamaica Blue (Foodco Group Pty Ltd) PO Box 303 Double Bay NSW 1360 Phone: +61 2 9302 2281 JESTERS Phone: 1800 221 250 KFC 20 Rodborough Road Frenchs Forest NSW 2086 Phone: 02 9930 3000 LIV-EAT Level 3, 118 Liverpool Street Hobart TAS 7000

RED ROCK NOODLE BAR PO Box 1463 Capalaba QLD 4179 Phone: 1300 473 376 RICE WORKSHOP 11/171-183 Rooks Road Vermont VIC 3133 Phone: 1300 764 484 SALSAS MEX FRESCAS! Level 1, Tower 2 Chadstone Place, 1341 Dandenong Rd Chadstone VIC 3148 Phone: 03 9508 4409 SANDWICH CHEFS Phone: 03 9856 4400 SARPINO’S PIZZERIA Phone: +65 6276 0364

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AU S T R A LI A N f ra nchise lis ting s SCHNITZ FRANCHISING Level 2, 3 River Street South Yarra VIC 3141 Phone: 1300 729 900

MAESTRO HAIRDRESSING 90 Douglas Parade Williamstown VIC 3016 Phone: 03 9397 5983

ENVIE FITNESS Suite 505, 19a Boundary Street Rushcutter Bay NSW 2011 Phone: 02 9332 2824

SPUDBAR 197A Waverley Road Malvern East VIC 3145 Phone: 03 9571 0600

RODNEY WAYNE HAIRDRESSING PO Box 825 Shortland Street Auckland CBD Phone: +64 9 358 4644

F45 TRAINING Phone: 02 8006 9599

STAX SUBS & COFFEE Phone: 08 8272 8488 STIR CRAZY PO Box 1776 Rozelle NSW 2039 Phone: 0413 136 271 SUBWAY RESTAURANTS Level 1 Unit B3 Corinthian Office Park 17 Corinthian Drive Albany Auckland Phone: 09 415 3091 ®

SUMOSALAD Suite 2, Level 3, 104 Commonwealth Street Surry Hills NSW 2010 Phone: 02 7200 4300 SUNSHINE KEBABS Office 12, 3245 Logan Road Underwood QLD 4119 Phone: 07 3219 8699 TASTY THAI 109 / 260 Collins Street Melbourne VIC 3000 Phone: 03 9654 9899 THE POULTRY PLACE Phone: 1300 558 278

SALON EXPRESS PO Box 344 North Perth WA 6906 Phone: 08 6363 7030 SMART CUTS™ 118 Queens Street Melbourne VIC 3000 Phone: 03 9640 0062 TONI + GUY HAIRDRESSING Phone: 02 9380 2299 TOMMY GUN’S ORIGINAL BARBER SHOP 130 Links Avenue South Eagle Farm QLD 4009 Phone: 07 3215 6050

Health & Fitness 9ROUND Level 1, 238 Old Cleveland Road Coorparoo QLD 4151 Phone: 07 3331 1400 ANYTIME FITNESS Level 2, 71 Longueville Rd Lane Cove NSW 2066 Phone: 02 9415 5300

FAD CHEER AND DANCE PO Box 210 Ellen Grove, QLD, 4078 Phone: 1300 362 728 FERNWOOD Fitness Level 1, 49 Elizabeth Street Richmond VIC 3121 Phone: 03 9630 8800 FITNESS ENHANCEMENT Phone: 07 5596 6617 FOOTBALL STAR ACADEMY 1 Lennox Street Moorabbin VIC 3189 Phone: 1300 372 300 GENESIS FITNESS CLUB 20 Longstaff Road Bayswater VIC 3153 Phone: 1300 464 363 HEALTHY INSPIRATIONS PO Box 54 Burnie TAS 7320 Phone: 03 6432 4749 HIDOW AUSTRALIA 5/115 Currumburra Road Ashmore QLD 4214 Phone: 1300 911 442

ARTHUR MURRAY DANCE STUDIOS Phone: 02 9439 2061

HYPOXI AUSTRALIA 7 Blackfriars Street Chippendale NSW 2008 Phone: 02 9281 2033

URBAN BURGER PO Box 91 Oxenford QLD 4210 Phone: 07 5580 1608

BACKCARE & SEATING 501 Nepean Highway Brighton VIC 3186 Tel: 03 9591 6200

JETTS FITNESS 24/7 31 Brisbane Road Mooloolaba QLD 4557 Phone: 07 5458 5300

WOKINABOX 13A / 663 Victoria Street Abbotsford VIC 3067 Phone: 03 8851 4200

BODIEZ 24/7 Level 1/471 South Pine Road Everton Park QLD 4053 Phone: 0488 556631

KX PILATES Phone: 1300 KX PILATES

XQUISITO PO Box 7181 Bondi Beach NSW 2026 Phone: 1300 765 081

BODY STREET Bodystreet GmbH An der Steinernen Brücke 1 85757 Karlsfeld bei München Phone: + 49 0 89 4522415 0

LISTEN TO YOUR BODY First Floor, 19-21 Centreway East Keilor VIC 3033 Phone: 03 9331 5673

BODYTECH 269 Bay Street Brighton NSW 2216 Phone: 0414 099554

MATT FIDDES GROUP 12 Baronia Crescent Marcoola QLD 4564 Phone: 1800 840 403

BOXING FIT 4/11 Salmon Street Port Melbourne VIC 3207 Phone: 1300 269 348

NEW LEVEL PERSONAL TRAINING STUDIOS 69A Anderson Street Yarraville VIC 3013 Phone: 03 9325 1808

CORE9 FITNESS PO Box 7345 Brookvale 2100 Mobile: 0417 214 917

ORANGETHEORY FITNESS Phone: 02 9043 0403

THE SMOOTHIE FACTORY PO Box 794 Sunny Bank QLD 4109 Phone: 1300 880 382

YOGURTLAND AUSTRALIA 50 Hunter Street Newcastle NSW 2300 Phone: 1300 709 709

Hairdressing BLOW DRY BAR 10 Vawser Court Coramandal Valley SA 5051 Phone: 0400 228 053 JOHN BRENNAN HAIR FRANCHISING PO Box 266 Glenorie NSW 2057 Phone: 02 9453 4865

CRYO AUSTRALIA Phone: 1300 332 796

FRANCK PROVOST 100 William Street Woolloomooloo NSW 2011 Phone: 02 9331 5147

CURVES INTERNATIONAL 100 Ritchie Road Woodway TEXAS 76712 Phone: +254 399 8409

HAIRHOUSE WAREHOUSE Level 1, 605 Doncaster Road Doncaster VIC 3108 Phone: 03 9234 2200

EFM HEALTH CLUBS 39 Oxford Terrace Unley SA 5061 Phone: 1300 336 348

JUST CUTS First Floor 4-6 The Kingsway Cronalla, NSW Phone: 02 9527-5444

Ella Bache 2 Lambs Road Artarmon, NSW 2064 Phone 02 9432 5014

82 | 20 2 4 FRAN CHISE DIR ECTO RY

LIFECARE HEALTH Phone: 03 9529 8899

PEAK PHYSIQUE HOT YOGA Head Office – Noosa Heads QLD Phone: 0477 706 832 PLUS FITNESS 24/7 PO Box 76 Camden NSW 2570 Phone: 02 4648 2099 POLE DIVAS Studio 3/22 Cecil Place Prahran VIC 3181 Phone: 1800 765 334 SALTS OF THE EARTH 89 Victoria Avenue Albert Park VIC 3206 SHE FITNESS 502/176 Glenmore Rd, Paddington NSW 2021 Phone: 1300 561 800

SNAP FITNESS AUSTRALIA Level 1, 238 Old Cleveland Road Coorparoo QLD 4151 Phone: 07 3331 1400

AUSTRALIAN CARPET DYING PO Box 1039 Niddrie VIC 3042 Phone: 03 9325 4111

SOOTHE MOBILE MASSAGE 3 Grassland Crescent Officer VIC 3809 Phone: 03 5943 2156

BATHROOMWERX Phone: 03 9046 1555

SPEEDFIT AUSTRALIA Phone: 1300 121 313 SPORT STAR ACADEMY 1 Lennox Street Moorabbin VIC 3189 Phone: 1300 372 300 SPORTZING COURT CARE SERVICES Phone: 1800 818 894 STEPZ FITNESS Phone: 1300 783 792 TERRY WHITE CHEMISTS Phone: 07 3238 0222 UNIVERSAL FITNESS 1/12 Darcy Street Parramatta NSW 2150 Phone: 02 9687 1468 VISION PERSONAL TRAINING 3/30 Endeavour Road Caringbah NSW 2229 Phone: 1300 181 786

Home Based Businesses ALL STRIPPED 7 Campwell Street Yarravillle VIC 3013 Phone: 03 8677 7722 BATHROOM WERX 3 Harrow Street Preston VIC 3072 Phone: 1800 644 171 CRAZY CANDLES 44 Nerang Broadbeach Rd, Carrara QLD 4211 Phone: 0402 508 658 ECOMIST 25 Hargraves Place Wetherill park, NSW 2164 Phone: 1800 243 500 ENSUITES ON TOW Unit 2/ 141 Lindum Road Hemmant QLD 4171 Phone: 0477 799 033 JIM’S BATH SURFACING Phone: 131 546 JIM’S COMPUTER SERVICES Phone: 131 546 JIM’S ELECTRICAL Phone: 131 546

Home Services 1800-GOT-JUNK? Phone: 1800 468 586 AIRCOAT AUSTRALIA 1 Griffith Avenue Bentleigh East VIC 3165 Phone: 1800 247 262 AMALGAMATED PEST CONTROL PO Box 74 Archerfield QLD 4108 Phone: 07 3277 4444 AUSSIE OUTDOOR ALFRESCO CAFÉ BLINDS Unit 2, 8 Villanova Street Wanneroo WA 6065 Phone: 1300 131 289

BLACK AND WHITE HOME SERVICES PO Box 1131 Morayfield QLD 4506 Phone: 1300 133 811

HOUSEWORK HEROES Phone: 1300 722 622 JIM’S BATH RE-SURFACING Phone: 131 546 JIM’S PEST CONTROL Phone: 131 546 JIM’S POOL CARE Phone: 131 546

CIRILLO LIGHTING & CERAMICS 173 Gladstone Street Fyshwick ACT 2609 Phone: 02 6280 4377 COLONIAL PLANTATION SHUTTERS 201 Riverview Road Clareville NSW 2107 Phone: 02 9973 1718 COMPLETE PROPERTY REJUVENATION 33 Theresa Avenue Melbourne VIC 3149 Phone: 1300 136 706 DECKSEAL PO Box 4093 Burwood East VIC 3151 Phone: 1800 332 525 DIAL-AN-ANGEL PO Box 543 Edgecliff NSW 2027 Phone: 1300 721 111 ECO PEST CONTROL 9 Milla Court Kilburn SA 5084 Phone: 13 14 40 ELITE CARPET DRY CLEANING 6 Dulwich Street Loganholme QLD 4129 Phone: 07 3801 2115 FIX ‘N’ CHIPS PO Box 1051 Barwon Heads VIC 3227 Phone: 1300 349 624 FOUR SEASONS GUTTER PROTECTION Unit 23/63-71 Bayfield Road Bayswater VIC 3153 Phone: 1300 302 523 GREENBIZCHECK Phone: 1300 552 335 GRAYSONS GUTTER GUARD 2/4 Glen Street Hawthorn VIC 3122 Phone: 1800 Gutter GREY ARMY MANAGEMENT 1 / 56 Harley Crescent Condell Park NSW 2200 Phone: 0408 544 854 GUTTER-VAC PO Box 108 Albion Business Centre Albion QLD 4010 Phone: 07 3357 6270 HANNAFORD - SEED PROTECTION SPECIALIST Level 3, 70 Hindmarsh Square Adelaide SA 5000 Phone: 08 8112 0900 HIRE A HUBBY Suite 9B/9-11 Commercial Road Kingsgrove NSW 2208 Phone: 1800 803 339 HOME SERVICE PROFESSIONALS PO Box 38 Holden Hill SA 5088 Phone: 08 8297 4744 HOME SORTED! PO Box 197 Keilor East VIC 3033 Phone: 1300 30 11 77

KITSET ASSEMBLY SERVICES Level 15, Corporate One, 2 Corporate Court, Bundall, QLD 4217 Phone: 1300 352 872 Email: franchiseAU@teamkitset.com Website: www.teamkitset.com Business description: Kitset Assembly Services saves customers the frustration of product assembly, with a network of expert franchisee Assembly Technicians – from furniture to BBQs, basketball hoops, sheds, and saunas – our professionals put together a very diverse range of products which come in flatpack form. We do what we do, so our customers can make more time for life … without parts left over! Our Kitset Team are out there saving marriages … one assembly at a time! Membership: FCA Year established: 2018 Number of franchise outlets: 4 Initial franchise fee: $49,500 +GST Investment required: $49,500 +GST Training & Support: Comprehensive 4-week assembly & business administration training program with ongoing support provided – no previous business experience required, accessing our world-class proprietary job management & business operating system. Marketing Support: Kitset includes; customised approved vehicle wrapping, initial LAM collateral, personalised webpage, social media set-up, local territory introductions, national marketing campaigns. Locations Available: Territories available across New Zealand and Australia. MAGNETITE WINDOW COVERS 36 Garema Circuit Kingsgrove, NSW 2208 Phone: 02 9565 4070 MANNINGS AV Suite 343/80 The Pines Shopping Centre Elanora QLD 4221 Phone: 1300 137 891 MARRS CURTAINS, BLINDS & SHUTTERS PO Box 129 Kellyville NSW 2155 Phone: 1300 306 751 MATTRESS DOCTOR AUSTRALIA 13 Aberdour Avenue Rouse Hill NSW 2155 Phone: 1300 387 864 MATTRESSKLEEN AUSTRALIA 2-18 Excelsior Road Cronulla NSW 2230 Phone: 0431 845 031 MINC SERVICES PO Box 353 Aspley QLD 4034 Phone: 1300 88 6462

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AU S T R A LI A N f ra nchise lis ting s MURRAY PEST & WEED CONTROL PO Box 2263 Kent Town SA 5071 Phone: 08 8334 1000

PUREPROTECT PO Box 576 Woollahra NSW 1350 Phone: 1800 664 602

MY HOME 104 Auburn Road Hawthorne, VIC, 3122 Phone: 0438 162 135

REFACEIT 161 Cooroy Belli Creek Road Cooroy QLD 4563 Phone: 0413 802 226

PARADISE SHADE UMBRELLA’S Level 3, 16 Queensland Avenue Broadbeach QLD 4218 Phone: 1800 258 250

RYCO 19 Whitehall Street Footscray VIC 3011 Phone: 03 9680 8000 SPRAY PAVE GPO Box 501 Greenacres SA 5086 Phone: 1 800 688 888 SUPER SHOWER SEAL Phone: 0433 150 273

Poolwerx 10 Camford Street, Milton QLD 4064 Phone: +61 7 3173 7300 Free call AU: 1800245 447 Free call NZ: 0800 543 419 Contact: Franchise Development Team Email: joinourteam@poolwerx.com.au Website: https://www.poolwerx.com.au/ franchising/ Business description: Explore a Poolwerx Franchise! With 30+ years of experience, our award-winning brand & the people behind it work hard to help people like you meet your career goals. Our unique business model will see you expand & grow. Enjoy diverse income streams, including pool & spa servicing, system upgrades, equipment servicing & sales, chemical sales & lifestyle products for domestic & commercial clients. No experience? No problem! We provide comprehensive training, ongoing education, and robust support in technical, marketing, IT, & business support backed by an impressive supply chain. Call us today & discover if Poolwerx is right for you. Poolwerx Stats: • 5 Star Rating: Aust Franchise Registry • FCA Franchisor of the Year: 2004, 2016 & 2022 • 134+ retail stores in Australia & NZ • 641+ service vans worldwide Membership: FCA & SPASA Year established: 1992 Investment required: From $90K + GST + Van* *Van financing & leasing options $35K +GST (T&C apply).

Training & support: We provide comprehensive training & support so you will be ready & 100% confident in your new venture. At Poolwerx Pool School learn from subject experts, technicians & brand specialists. Plus enjoy ongoing support, business systems & helpful support staff. Marketing Support: To help launch your mobile franchise, Poolwerx will provide $10,000 worth of local area marketing to help set you up for success. We have a highly experienced marketing team to support your growth with national marketing campaigns targeted at growing your customer count and we can support your local area marketing ideas too. Locations available: NSW, QLD, VIC, TAS, SA, ACT, WA and NZ

“The franchising model allows for flexibility in business operations while maintaining consistency in branding.” Matthew Monaghan 84 | 2 0 2 4 FRAN CHISE DIR ECTO RY

TAPS’N TOILETS PO Box 380 Strathpine QLD 4500 Phone: 1800 801 617 TERMICAM PO Box 369 Glen Waverley VIC 3150 Phone: 1300 837 642 THE MINDERS 6/585 Blackburn Road Notting Hill VIC 3168 Phone: 03 9561 0244 UNITED HOME SERVICES Unit 10/195 Prospect Highway Seven Hills NSW 2147 Phone: 02 9838 0444 V.I.P. HOME SERVICES Phone: 13 26 13 V.I.P. HOME SERVICES FENCING & HOME MAINTENANCE National Office - Unit 9/35 Progress Street Mornington VIC 3931 Phone: 03 5975 7379 WHEELIE HOT WOOD 19 Cumbalum Road, Cumbalum, NSW 2578 Phone: 1 300 58 59 60

Hotels, Motels & Apartments ACCOR HOTELS Phone: 02 9280 9820 BEST WESTERN PO Box 1987 North Sydney NSW 2059 Phone: 0800 2378 93 QUEST APARTMENT HOTELS Phone: 1800 334 033 North Perth WA 6906 Phone: 08 6363 7030

Internet APEX PACIFIC 68 Crewe Place Rosebery NSW 2018 Phone: 02 9662 3433 BLOOMTOOLS 2/486 Scottsdale Dr Varsity Lakes QLD 4227 Phone: 1300 399 399 WEBSITEGURUS Suite 8, 303 Maroondah Highway Ringwood VIC 3134 Phone: 03 9010 5760

Landscaping & Gardening COOCHIE HYDROGREEN PO Box 3371 Manuka ACT 2603 Phone: 1800 245 955 FLOWER POWER 124 Newbridge Road Moorebank NSW 2170 Phone: 1300 042 273 FOX MOWING 13 Luderitz Close Hallett Cove SA 5158 Phone: 1800 369 669 GRAHAMS GARDEN CARE PO Box 7133 Loganholme Post Shop QLD 4128 Phone: 1300 134 035 JIM’S MOWING Phone: 131 546 JIM’S TREES Phone: 131 546 KWIK KERB Phone: 0418 345 554 LOCAL TREE CARE 22 Kothes Lane Baranduda VIC 3691 Phone: 0417 684 571

t hyme after thyme

We’ll do the work. You’ll enjoy the results.

Thyme after Thyme Garden Service Phone: 1 300 001 271 Contact: Grant Aggett Email: info@thymegardening.com.au Website: www.thymegardening.com.au Business description: Thyme After Thyme Garden Service is a well established, family run mobile lawn mowing and gardening business. We are expanding with the goal to be one of the top mowing and gardening franchises. With fine attention to detail and providing services that exceed expectations, we value quality over quantity and are determined in finding the best franchisee to join our team. During the extensive training period, you will be paid. Thyme After Thyme will be quoting and building your regular gardening round and providing jobs and leads at no cost. In the training period, your advertising campaign will begin in your large and exclusive territory. Thyme After Thyme Garden Service offers a successful and proven business model. The franchisor will assist with building a regular round for the franchisee and also introduce contacts which they will be able to channel work through. Contact us for more information. Membership: N/A Year established: 1979 Number of franchise outlets: 6 Initial franchise fee: $35,000 + GST Investment required: $35,000 + GST (including all tools and trailer) Training & support: Full training and support plus benefit of Paid Training. Locations available: Victoria WEEDING WOMEN PO Box 747 Osborne Park DC WA 6916 Phone: 1800 247 484

Mobile Franchises ARRIVE ON TIME APPLIANCE REPAIRS 23 Millbank Drive Mount Eliza, Victoria 3930 Phone: 1300 137 121 AUSSIE MOBILE GROOMING Phone: 1-800-PET-MOBILE AUS1ENERGIS 8/3 Westside Avenue Port Melbourne VIC 3207 Phone: 1300 782 217 BASE ZERO MOBILE ROCKCLIMBING Phone: 0403 195 162 BOSETTI WINDOW SOLUTIONS Phone: 1300 997 409 CAFE2U PO Box 290 Frenchs Forest NSW 1640 Phone: 1300 223 328 (CAFÉ2U) CAPPUCCINO XPRESS P.O Box 1360 Narre Warren Phone: 1300 523 388 COFFEE BELLA 7 Neumann Court Kunda Park QLD 4556 Phone: 1300 721 811 DONUT KING MOBILE Phone: 07 5591 3242 DRUG SAFE PO Box 1111 Crows Nest NSW 2065 Phone: 1300 DRUGSAFE ENZED HOSE DOCTORS PO Box 1022 Wodonga VIC 3689 Phone: 1800 651 362 ESPRESSO MOBILE CAFÉ Phone: 0414 355 947 FIBRENEW INTERNATIONAL LTD 1/47 Sunnyside Road Scarborough Brisbane QLD 4020 Phone: 1 300 954 812 FILTAFRY 4 Essington Court Mulgrave Vic 3170 Phone: 1800 666 664 FORMALWEAR EXPRESS Phone: 1300 367 625 GRINNERS CATERING Phone: 1300 731 070 HAIRDRESSERS ON THE MOVE 12 Garie Place Frenchs Forest NSW 2086 Phone: 1300 004 247 HIRE A TRADESMAN PO Box 530 Elsternwick VIC 3185 Phone: 1300 79 HIRE (4473) HITMAN PROFESSIONAL PEST CONTROL 53 Commercial Drive Shailor Park QLD 4128 Phone: 07 3827 5000 HOME ICE CREAM 173-181 McDougall Street Toowoomba QLD 4350 Phone: 07 4699 9980 HOSEMASTERS INTERNATIONAL 17 Kewdale Road Kewdale WA 6986 Phone: 08 9356 1711

HYDRAULINK PTY LTD 123 Long Street, Smithfield NSW 2164 Phone: 02 8785 4600

“The issue of a change of business model has resulted in recent highprofile litigation.”

JIM’S PEST CONTROL Phone: 131 546

Bill Morgan

JIM’S WINDSCREENS Phone: 131 546 MOBILE FILTRATION SERVICES (MANAFRY) 17 Ladymary Terrace Gympie QLD 4570 Phone: 1800 637 638 MOBILE HOSEFIXERS PO Box 3017 Caboolture BC QLD 4510 Phone: 07 5428 0321 MR KNIFE PO Box 251 Bordertown SA 5268 Phone: 0402610296 OVEN & BBQ CLEANING Phone: 0409 202 592 PRISTINE WATER SYSTEMS 2/28 Central Park Avenue Ashmore QLD 4214 Phone: 07 5597 0592 RIGHT CHOICE CONVEYANCING PO Box 249 Chelsea, Vic 3196 Phone: 03 9772 8000 SMALLPRINT AUS & NZ Unit 4, 2-4 Williams Grove Bonbeach VIC 3196 Phone: 1800 762 557 SNAP-ON TOOLS (AUSTRALIA) PO Box 6077 Blacktown NSW 2148 Phone: 1800 762 766 TENDER LOVING CUISINE Phone: 1300 786 333 THE IRONING ELF 58 Neville Lane Napoleons VIC 3352 Phone: 1300 476 353 TIMBER DOCTOR 2/52 Export Drive Molendinar QLD 4214 Phone: 1300 453 284 TILE RESCUE PO Box 221 Hawks Nest NSW 2324 Phone: 1800 853 335 TOOLFORCE 1 Romford Road Kings Park NSW 2148 Phone: 02 9831 6555 VICTORY CURTAINS AND BLINDS 245 Browns Road Noble Park VIC 3174 Phone: 03 8793 5700 WHEELIE HOT WOOD 19 Cumbalum Road, Cumbalum, NSW, 2578 Phone: 1 300 58 59 60 XPRESSO MOBILE CAFE PO Box 57 Carina QLD 4152 Phone: 1300 655 559

“Whatever business skills you have or don’t have when you purchase a franchise, you will have to learn more.” Brian Keen

Pet Stores, Products & Services ADVANCE PET SITTING PO Box 6515 Upper Mt Gravatt QLD 4122 Phone: 1300 873 277 AUSSIE POOCH MOBILE Unit 4, 13-15 Brewer Street Burpengary QLD 4505 Phone: 1300 369 369 BARK BUSTERS + DOG TRAINING PO Box 139 Dapto NSW 2530 Phone: 1800 067 710 Dash Dog Wash Suite 36, 209 Toorak Road, South Yarra, Victoria 3141 Phone: 1300 327 436 DON’T FRET PET! 67 Cooloolabin Road Yandina QLD 4561 Phone: 1300 307 021 DOGTECH Phone: 02 9554 9356 DOGUE FRANCHISING 240 Oxford Street Bondi Junction NSW 2022 Phone: 02 9386 1998 Blue Wheelers, Wash Clip and Groom Suite 36, 209 Toorak Road South Yarra VIC 3141 Phone: 1300 659 055 JIM’S DOG WASH Phone: 131 546 NOSE TO TAIL DOGWASH 237 Bush Road Albany, Auckland NZ Phone: +64 9 448 2227 PAMPERED PUP 12 Minimine Street Stafford QLD 4053 Phone: 0408 880 023 PAWS PET SITTERS PO Box 728 Everton Park QLD 4053 Phone: 1300 88 PAWS PERSONALISED PET PO Box 326 Budgewoi NSW 2262 Phone: 1300 COLLAR (1300 26 55 27) PETBARN MOBILE DOG WASH Quarter One, Level 2, 1 Epping Road North Ryde 2113 Phone 0402 902 620 PET MOBILE PO Box 164 Lane Cove NSW 1595 Phone: 1300 137 101 PETS GALORE 8 Hodgson Street Toowoomba QLD 4350 Phone: 07 4632 6917 PETS PANTRY 7 Hartley Court Rosanna 3084 Victoria Phone: 1300 304 034 PETSTOCK 1/300b Gillies Street Ballarat VIC 3350 Phone: 0422 608 240 2 0 2 4 F R A NCHIS E DIRECTORY | 85

AU S T R A LI A N f ra nchise lis ting s Photography EVENT PHOTOGRAPHY.COM 23 Karall Street Ormeau QLD 4208 Phone: 1300 551 749

Printing & Copying ICPRINT AND DESIGN Phone: 1800 427 746

FRAMECOR 4 Vale Street Malaga WA 6090 Phone: 08 9249 5122

LITTLE IMAGES Phone: 1800 778 868 MSP PHOTOGRAPHY 2 Ball Place Wagga Wagga NSW 2650 Phone: 1800 069 976 PIXIFOTO & PORTRAIT PLACE 15 Ferndell Street South Granville NSW 2142 Phone: 02 8718 6900 SANDPIT PHOTOS 28/6 Jubilee Avenue Warriewood NSW 2102 Phone: 02 9979 9334 STARSHOTS GLAMOUR PHOTOGRAPHY 1/113-115 Oxford Street Darlinghurst NSW 2010 Phone: 02 9380 8023 TAPSNAP AUSTRALIA 120 Erina Street East Gosford NSW 2250 Phone: 1800 827 762 TOP SNAP Level 3, 140 Bundall Road Bundall QLD 4217 Phone: 02 9969 5832 VIVA LIFE PHOTOGRAPHY Phone: 1300 00 8482

“It’s important that you meet your super obligations. If you don’t pay your employees’ super in full and on time, you must lodge an SGC statement and pay the SGC to us.” Emma Rosenzweig

Pool & Spa Clark Rubber Administration Building, 254 Canterbury Road Bayswater, VIC 3153 Phone 13 80 90 JIM’S POOL CARE Phone: 131 546 KINGS C/ 39 Charles Street Norwood SA 5067 Phone: 08 8333 7777 NARELLAN POOLS Suite 201, 2-8 Brookhollow Avenue Baulkham Hills NSW 2153 Phone: 1300 676 657 POOLWERX 10 Camford St, Milton QLD 4064 Phone : +61 7 3173 7300 SWIMART Phone: 02 9898 8666 86 | 2 0 2 4 FR AN CHISE DIR ECTORY

ACE BODY CORPORATE MANAGEMENT PO BOX 2389 Gracevillel east, QLD 4075 Phone: 07 3379 5151 AUSTRALIAN STRATA MANAGEMENT Suite 29 Omnico Business Park, 270 Ferntree Gully Road Notting Hill 3178 Phone: 1300 777 276

FLASH MORFFEW PHOTOS Shop 5034, Level 5 Westfield Bondi Junction NSW Phone: 02 9389 5644

HOUSE GURU Phone: 0430 535 798

Real Estate & Property Services

Kwik Kopy Australia Level 9, 50 Berry Street, North Sydney NSW 2060 Contact: Peter Fiasco Phone: (02) 9967 5500 Email: franchise@kwikkopy.com.au Website: https://www.kwikkopy.com.au/ franchise-opportunities Business description: Kwik Kopy is the leading provider of Design, Print, and Signage throughout Australia. Kwik Kopy offers a flexible franchise model, where each Centre is fully equipped to create highquality services on-site. Owning a B2B franchise means operating business hours Monday to Friday so you’ll enjoy a work-life balance, be your own boss and be part of a supportive community committed to success. Membership: Franchise Council of Australia (FCA) & Visual Media Association (VMA) Year established: 1984 Number of franchise outlets: 90 Initial franchise fee: $28K Investment required: Vaies Training & support: Full training provided Locations available: All states in Australia

BARRY PLANT REAL ESTATE Level 2/860 Doncaster Road Doncaster East VIC 3109 Phone: 03 9840 9555 BIGGIN & SCOTT Level 1, 946 High Street Armadale VIC 3143 Phone: 03 9828 4500 CENTURY 21 AUSTRALIA Level 15, 37 York Street Sydney NSW 2000 Phone: 02 8295 0600 CHANGING PLACES Level 1 8/ 12 Alma Road St Kilda VIC 3182 CREATIVE BY DESIGN PO Box 1360 Fyshwick ACT 2609 Phone: 1300 366 222 BELLE PROPERTY Level 1, 188 Latrobe Terrace Geelong VIC 3220 Phone: 03 5249 4949 GO GECKO PROPERTY SALES Phone: 07 3041 4145 HARCOURTS Amy Johnson Place Brisbane QLD 4009 Phone: 07 3839 3100

LOYALTY PRINT 103/ 270 Pacific Highway Crows Nest NSW 2065 Phone: 1800 703 403

INSPECT MY HOME 4/9 Millenium Circuit Helensvale QLD 4212 Phone: 1300 337 447

MAIL BOXES ETC (MBE) 54 Alexander Street Crows Nest 2065 NSW Phone: 1800 556 245

JDL STRATEGIES Suite 11, Glenham Plaza, 17 Karp Crt Bundall QLD 4217 Phone: 07 5557-3888

MINUTEMAN PRESS 316/19 Milton Parade Malvern VIC 3144 Phone: 03 9069 0309

LAING AND SIMMONS REAL ESTATE 11/15 Castlereagh Street Sydney NSW 2000 Phone: 02 9291 7000

QUICK COLOURPRINT.COM.AU 2/152 Russell Street Perth WA 6062 Phone: 1300 784 250

MBCM STRATA SPECIALISTS Suite 29 Omnico Business Park, 270 Ferntree Gully Road, Notting Hill 3178 Phone: 1300 77 6226

READY STEADY PRINT 65 Rushdale Street Knoxfield VIC 3180 Phone: 1300 601 609 SNAP PRINT & DESIGN Ground Floor, Bldg D 12-24 Talavera Road North Ryde, NSW 2113 Phone: 02 8870 5100

“Your past experiences play a pivotal role. If you’ve managed teams in the past, you likely have a good grasp of what it takes to lead. This can be a valuable asset, especially in owner-operator models.” Carmel Brown

NINEDOTS 1/9 Douro Street North Geelong VIC 3215 Phone: 1300 993 683 PROFESSIONALS SERVICE CENTRE 9/63 Annerley Road Woolloongabba QLD 4102 Phone: 07 3846 1800 PROPERTY GUYS 129 Baptist Street Redfern NSW 2016 Phone: 0434 964 887 RAINE & HORNE Level 11, 447 Kent Street Sydney NSW 2000 Phone: 02 9258 5400 RAY WHITE REAL ESTATE Level 26, 111 Eagle Street Brisbane QLD 4000 Phone: 07 3231 2200

RE/MAX AUSTRALIA Phone: 07 3007 9000 REAL ESTATE INVESTAR 40 Commercial Drive Ashmore QLD 4214 Phone: 1300 737 782 RESICERT PROPERTY INSPECTIONS PO Box 22 Midland DC WA 6936 Phone: 1800 737 423 R&W REAL ESTATE Level 10, 6-10 O’Connell Street Sydney NSW 2000 Phone: 02 9299 8177 RIGHT CHOICE CONVEYANCING PO Box 249 Chelsea, Vic 3196 Phone: 03 9772 8000 STOCKDALE & LEGGO Building 6, Suite 61, 195 Wellington Road Clayton VIC 3168 Phone: 03 9529 4955

Rent or Hire BUDGET RENT A CAR AUSTRALIA Tower B Level 1 197 Coward Street Mascot NSW 2020 Phone: 02 9578 1000 FRENCHAMS INDOOR PLANT HIRE 21 Wadhurst Drive Boronia VIC 3155 Phone: 03 9887 4755 HERTZ AUSTRALIA Level 15, 636 St Kilda Road Melbourne VIC 3004 Phone: 03 9698 2444 HIRE FOR BABY 605 Keilor Road Niddrie VIC 3042 Phone: 1300 363 755 HOME ENTERTAINMENT EXPRESS Phone: 1800 736 897 JIM’S SKIP BINS Phone: 131 546

Retail 7-ELEVEN STORES 24-7customerservice@7eleven.com.au Phone: 1800 247 711 AGL RETAIL ENERGY Locked Bag 1837 St Leonards NSW 2065 Phone: 02 9921 2999 AMCAL - SIGMA HEALTHCARE 3 Myer Place Rowville VIC 3178 Phone: 03 9215 9215 APCO SERVICE STATIONS 371 Thompson Road Geelong North VIC 3215 Phone: 03 5278 6988 AUSSIE DISPOSALS Cnr Pound Road & South Gippsland Highway Dandenong VIC 3175 Phone: 03 9799 5777 AUSTRALIA POST GPO Box 1777 Melbourne VIC 3001 Phone: 1800 657 975 AUTOPRO 327 Ferntree Gully Road Mount Waverley 3149 Phone: 03 8878 1111

RENT WITH STYLE 4/50 Thomas Street, Dandenong, Victoria - 3175 Phone: 1300 73 23 83 THE FRENCHAMS GROUP 21 Wadhurst Drive Boronia VIC 3155 Phone: 03 9887 4755 THRIFTY CAR RENTAL Level 13, 151 Clarence Street Sydney, NSW 2000 Phone: 02 8337 2700 TROPICAL PLANT RENTALS 4 Quixley Grove Wantirna VIC 3152 Phone: (03) 9800 3733

BICYCLE SUPERSTORE Unit 4 / 1488 Ferntree Gully Road Knoxfield VIC 3180 Phone: 03 9764 2233 BIKE FORCE 23154 Docklands Docklands VIC 8012 Phone: 03 9600 2050 BLUE SPIRIT PO Box 1318 East Doncaster VIC 3109 Phone: 03 9663 7045 BrightEyes Hats Thongs Sunglasses PO Box 208 Red Hill Qld 4059 Phone: 1800 178 251 Briggens Nunawading VIC 3131 Phone: 03 9879 1484 BSR GROUP PO Box 1296 Eagle Farm QLD 4009 Phone: 07 3414 8700 CAKE IT AWAY 25 Greco Place Rosemeadow NSW 2560 Phone: 02 9637 2555

BATTERY BAR C/ 39 Charles Street Norwood SA 5067 Phone: 08 8333 7777

CALTEX AUSTRALIA Level 24, 2 Market Street Allianz Centre Sydney NSW 2000 Phone: 02 9250 5000

BATTERY WORLD Phone: 13 17 60 BEDS FOR BACKS 1640 Hume Highway Campbellfield VIC 3061 Phone: 03 9359 6004

CARPET COURT FLOORING CENTRES Building 2, Level 1 195 Wellington Road Clayton VIC 3168 Phone: 1300 CARPET (22 77 38) CARTRIDGE WORLD Ground Level 200 Greenhill Road Eastwood SA 5063 Phone: 08 8274 0900 CASHMART (AUST) 305-307 Lonsdale Street Dandenong VIC 3175 Phone: 03 9706 9911

MR RENTAL 1/13 Indy Court Nerang QLD 4211 Phone: 1800 880 778

RENT THE ROO PO Box 2150 Howrah LPO TAS 7018 Phone: 02 6247 3826

BEV MARKS BED AUSTRALIA 39 Technology Circuit Hallam VIC 3803 Phone: 03 8795 7900

BARBEQUES GALORE PO Box 195 Sydney Markets NSW 2129 Phone: 02 9735 4111

NETWORK CAR & TRUCK RENTALS 48 Fitzroy Street Rockhampton, Qld 4700 Phone: 1800 736 825

OZERENTALS 335 Main Rd Glenorchy TAS 7010 Phone: (03) 6273 6567

BEAUMONT TILES 225 Marion Road Marleston SA 5033 Phone: 1 800 4 TILES or 08 8292 4444

Bedshed Franchising Pty Ltd 30-32 Guthrie Street, Osborne Park, WA 6017 Contact: Greg Prussia Phone: 0447 891 158 Email: gprussia@bedshed.com.au Website: www.bedshedfranchise.com.au Business description: Bedshed is an accredited franchise business model led by a professional management team. Backed by over 40 years of successful operation, Bedshed provides support, specialised advice, training and a proven structure which takes a lot of the risk out of running your own business. With 40 stores in a growing network Bedshed is committed to partnering with franchisees to help them achieve business success, while offering flexible hours and a fulfilling lifestyle. Membership: Franchise Council of Australia Year established: 1980 Number of franchise outlets: 40 Initial franchise fee: $75K Investment required: $1m+ Training & support: Comprehensive Locations available: Across Australia

CENTRE STAGE DANCEWEAR Shop 1, 35- 43 Monaro Street, Seven Hills NSW 2147 Phone: 02 9624 3335 CLARK RUBBER GROUP PTY Ltd P.O. Box 442, Metung, Victoria, 3904 Phone: 13 80 90 or 03 8727 9999 COLLINS BOOKSELLERS Level 2, 86 Bourke Street Melbourne VIC 3000 Phone: 03 9654 7400 COMPLETE FRAMING PO Box 8193 Maroochydore DC QLD 4558 Phone: 07 5443 9372 DISCOUNT DRUG STORES SIGMA HEALTHCARE 3 Myer Place Rowville VIC 3178 Phone: 03 9215 9215 DOLLAR CURTAINS Factory 8/97-107 Canterbury Road Kilsyth VIC 3137 Phone: 03 9237 1200 DR BOOM 2/56-58 Buffalo Road Gladesville, NSW 2111 Phone: 1800 Dr BOOM (1 800 37 2666) 2 0 2 4 F R A NCHISE DIRECTORY | 87

AU S T R A LI A N f ra nchise lis ting s DRUMMOND GOLF SHOPS PO Box 309 Braeside DC VIC 3195 Phone: 03 9565 1400

INSPIRATIONS PAINT PO Box 705 Warners Bay NSW 2282 Phone: 02 4903 8777

PRICE ATTACK 130 Links Avenue South, Eagle Farm QLD 4009 Phone: 1300 854484

Dymocks help@dymocks.com.au Phone:1800 849 096

KELLY SPORTS Suite 1, 1 Cookson Street Camberwell VIC 3124 Phone: 03 9384 2204

PUMA ENERGY Level 1, North Tower, Green Square, 515 St Pauls Terrace Fortitude Valley QLD 4006 Phone: 1300 723 706

EARTHBORN 30 Collingwood Street Albion QLD 4010 Phone: 07 3385 8500 FOODWORKS Level 1, 1601 Malvern Road Glen Iris VIC 3146 Phone: 03 9809 8600 FORTY WINKS 88-90 Peters Ave Mulgrave VIC 3170 Phone: 03 9574 5100 FREECHOICE STORES PO Box 87 Oxenford QLD 4210 Phone: 07 5573 3755 FREEDOM FURNITURE Level 4, 1 Epping Road North Ryde NSW 2113 Phone: 02 9882 9000 GAMETRADERS 314 Glen Osmond Road Myrtle Bank SA 5064 Phone: 08 8338 2557 GODFREYS 26-34 Aylesbury Dr Altona VIC 3018 Phone: 03 8542 2110 GOOD GAMES Level 1, 857 George Street Sydney NSW 2000 Phone: 02 9281 1760 GUARDIAN - SIGMA HEALTHCARE 3 Myer Place Rowville VIC 3178 Phone: 03 9215 9215 HAIRHOUSE WAREHOUSE Level 1, 605 Doncaster Road Doncaster VIC 3108 Phone: 03 9234 2200 HEALTHY LIFE 316 Horsley Road Milperra NSW 2214 Phone: 02 9772 7173 HORSELAND Locked Bag 1B Number 11 Nunawading VIC 3131 Phone: 03 9845 0645 HOUSE 425 St Kilda Road Melbourne VIC 3004 Phone: 03 9863 2388 HOWARDS STORAGE WORLD 4/49 Frenchs Forest Road Frenchs Forest NSW 2086 Phone: 02 9452 8888 IGA 218 Bannister Road Canning Vale WA 6155 Phone: 08 9311 6000 INBLOOM FLORIST Hornsby Westfield - K 102A Cnr Florence & Hunter St Hornsby NSW 2077 Phone: 02 9477 3177

KENNY’S CARDIOLOGY Phone: 1300 605 002 KING OF THE PACK Suite 3, Level 1, 64-70 Main Street Blacktown NSW 2148 Phone: 02 9676 4122 LAUBMAN AND PANK PO Box 1908 Macquarie Centre North Ryde NSW 2113 Phone: 1800 623 957 LUXAFLEX – HUNTER DOUGLAS 338 Victoria Road, Ryadalmere NSW 2116 Phone 02 9638 8000 MADE IN JAPAN 1-7 Wynyard Street South Melbourne VIC 3205 Phone: 03 9690 0001 MAGGIES KITCHEN STORE 56 Hesse Street Queenscliff VIC 3225 Phone: 03 5258 4141 MARY RYAN’S 40 Park Road Milton QLD 4064 Phone: 07 3510 5000 MATCHBOX c/- Level 5, 530 Collins Street Melbourne VIC 3004 Phone: 1300 FRANCHISE METRO TILES 192 Granite Street Geebung QLD 4034 Phone: 07 3216 5800 MIND GAMES 244 Swanston Street Melbourne VIC 3000 Phone: 03 9663 2828 MINIT AUSTRALIA PTY LTD – MISTER MINIT 90-96 Bath Road Kirrawee NSW 2232 Phone: 02 9521 9100

REGAL MATTRESS 167 Browns Road Noble Park VIC 3174 Phone: 03 9795 6300 REVOLUTION CD 49 Monaro Street Queanbeyan NSW 2620 Phone: 02 6297 0067 SHAVER SHOP Level 3, Office Tower 2, Chadstone Shopping Centre 1341 Dandenong Road Chadstone VIC 3148 Phone: 03 9840 5900 SHEDS N MORE Factory 6, 2122 Hume Highway Campbellfield VIC 3061 Phone: 03 9308 0222 SLEEPY’S Unit 9/16 Metroplex Avenue Murrarie QLD 4172 Phone: 07 3895 4100 SNOOZE 21 A Shierlaw Avenue Canterbury VIC 3126 Phone: 0423 077 844 SOLOMONS FLOORING PO Box 166 Mulgrave VIC 3170 Phone: 1800 765 666 SPECSAVERS 520 Graham Street Port Melbourne VIC 3207 Phone: 03 8645 0700 SPORTSCO Suite G03, 53 Coppin Street Richmond VIC 3121 Phone: 03 8420 1500 SPORTSPOWER 169 Burnley Street Richmond VIC 3121 Phone: 03 9254 0118 STRATHFIELD Phone: 13 11 77

MLN - MOBILE LAPTOPS AND NOTEBOOKS 75 Peel Street West Melbourne VIC 3003 Phone: 03 9328 8777

STRUDDY’S SPORTS 82 Bryants Road Loganholme QLD 4129 Phone: 07 3209 6100

OPSM 75 Talavera Road North Ryde NSW 2113 Phone: 02 9815 2333

SUPANEWS Level 13/110 Mary Street Brisbane QLD 4000 Phone: 07 3221 0211

OZ DESIGN FURNITURE PO Box 3598 Rouse Hill NSW 2155 Phone: 02 8887 9444

THE ATHLETE’S FOOT AUSTRALIA Locked Bag 8 Redfern NSW 2016 Phone: 02 8310 0000

OZSPY Unit 6, 42 Burnside Road Stapylton QLD 4207 Phone: 07 3382 7497

THE COMPLETE GARDEN 25 Hesling Court Bendigo VIC 3550 Phone: 03 5443 3551

PACK & SEND Unit 6, 43 Heathcote Road Moorebank NSW 2170 Phone: 02 8778 5699 PARAFFINE 15 Thomas Street Brunswick VIC 3056 Phone: 0418 324 384

THE CONFECTIONERY & PARTY SHOP 298 Wyndham Street Shepparton VIC 3630 Phone: 03 5822 0877 THE COUNTRY BREWER 1/148 Toongabbie Road Girraween NSW 2145 Phone: 02 9896 1366

IN.CUBE8R GALLERY 321 Smith Street Fitzroy VIC 3065 Phone: 03 9995 8643

PHARMASAVE - SIGMA HEALTHCARE 3 Myer Place Rowville VIC 3178 Phone: 03 9215 9215

THE GOOD FEET STORE Shop 5a/88 Park Avenue Kotara NSW 2289 Phone: 02 4957 4230

INKSPOT 34 Percy Street Mordialloc VIC 3195 Phone: 1300 INKSPOT (465 776)

POOLWERX 10 Camford St, Milton QLD 4064 Phone : +61 7 3173 7300

THE INK SHOP PO Box 624 Bellara QLD 4507 Phone: 07 3408 6421

88 | 2 0 2 4 FRAN CHISE DIR ECTORY

THE LOTT 87 Ipswich Road Woolloongabba QLD 4102 Phone: 07 3877 1095 THE MATTRESS SUPERMARKET Aspley Homemaker Centre Cnr Zillmere & Gympie Road Aspley QLD 4034 Phone: 07 3683 4499 THE ORIGINAL POSTER COMPANY 7/6 Transport Place Molendinar Qld 4214 Phone: 07 5597 2300 TILE MART 506 Geelong Road (Cnr Tottenham Pde) Tottenham VIC 3012 Phone: 03 9325 3000

Signs & Graphic Services KWIK KOPY Level 9, 50 Berry Street, North Sydney, NSW 2060 Phone: 02 9967 5500 SIGN*A*RAMA Phone: 1300 616 785 SIGNWAVE Suite 3.09, 100 Collins Street, Alexandria NSW, 2015 Phone: 02 9114 9955

Telecommunications

TOTAL TOOLS 19 Grimes Court Derrimut VIC 3030 Phone: 03 9394 4300

ALLPHONES Level 7, 3 Rider Blvd Rhodes NSW 2138 Phone: 13 8000

Totally WorkWear Ashmore, Burleigh Heads, Nerang Oxenford, Tweed Heads Sth Phone: 07 5597 2488

TELCOINABOX 10/9 Hunter Street Sydney NSW 2000 Phone: 1300 683 526

TOYWORLD Phone: 03 5562 7362

TELECHOICE 74 Eastern Road South Melbourne VIC 3205 Phone: 03 8699 2555 WIRELESS ANYWHERE GROUP Unit 1, 76 Reserve Road Artarmon NSW 2064 Phone: 1300 665 014

TSG Franchise Management PO Box 4296, Ringwood VIC 3134 Phone: 03 8873 7900 Email: hq@tsgfranchise.com.au Website: www.tobaccosg.com Business description: The TSG story began over 25 years ago as a single store and it was from this moment that we made a commitment to our customers and our franchisees to be best in class within retail. With instant brand recognition and an elite level of professional operational excellence unlike any other, TSG lead the way in providing innovative franchise solutions and best practice franchise management for our franchisees. Some key differentiators are our bright vibrant design, clear brand vision, unique retail experience and our ability to offer franchisees an innovative retail strategy. Membership: Franchise Council of Australia Year established: 1996 Number of franchise outlets: 550+ Initial franchise fee: $9,000 Investment required: $180K - $200K Training & support: YES Locations available: ALL

‘yes’ OPTUS SHOP Singtel Optus Pty Limited 1 Lyonpark Rd, Macquarie Park NSW 2113 Phone: 02 9870 7495

Trade & Services ECOSMART HOT WATER PO Box 6089 Silverwater NSW 2128 Phone: 133 326 FOX MOWING Phone: 1800 369 669 JIM’S ANTENNA’S Phone: 131 546 JIM’S ELECTRICAL Phone: 131 546

SUPER GREEN SOLUTIONS 161 Ingham Road, West End Townsville QLD 4810 Phone: 07 4772 7655

Travel CON-X-ION PO Box 283 Ashmore City QLD 4214 Phone: 07 5556 9888 HARVEY WORLD TRAVEL PO Box 6004, Shoppingworld North Sydney NSW 2059 Phone: 02 9957 3688 JETSET TRAVELWORLD GROUP Level 3, 77 Berry Street North Sydney NSW 2060 Phone: 02 8229 4000

vending AUSTVENDING 261 Church Street Prospect SA 5082 Phone 1300 769 967 BOX CORPORATION PO Box 156 North Fremantle WA 6159 Phone: 08 9200 2251 CUPA NUTZ 3 Herbert Street Parkdale VIC 3195 Phone: 0425 838 800 Just Now Vending Phone: 0423 927 535 Fresh Juice Vending Email: robert@freshjuicevening.com.au GAMEKING AUSTRALIA PO Box 348 Morisset NSW 2264 Phone: 0414 868 500 JUST NOW VENDING Baulkham Hills NSW Phone: 0411 111568

JIM’S GLASS Phone: 131 546

KOALA KRANE Unit 204/360 Marine Parade Labrador QLD 4215 Phone: 0427 888 635

JIM’S PLUMBING Phone: 131 546

KOOLER ICE Phone: 1800 858 3025

JIM’S SECURITY DOORS Phone: 131 546

PROVENDER VENDING 80 Vore Street Silverwaters NSW 2128 Phone: 1800 121 111

JIM’S SOLAR Phone: 131 546

UNITED PETROLEUM 200 Hoddle Street Abbotsford VIC 3067 Phone: 03 9413 1400

NINEDOTS BUILD ADVOCATES 1/9 Douro Street North Geelong VIC 3215 Phone: 1300 993 683

VAST FURNITURE & HOMEWARES 15-17 Millennium Cct Helensvale QLD 4212 Phone: 07 3252 7675

PLATINUM ELECTRICAL CONTRACTORS PO Box 6234 Rouse Hill NSW 2155 Phone: 1800 752 846

WILD CARDS & GIFTS Suite 3.06 Axis Corporate Centre 46-50 Kent Rd, Mascot NSW 2020 Phone: 02 9098 2800

SCROOZ 5-11 Jardine Drive Redlands Business Park Redland Bay QLD 4165 Phone: 07 3829 1993

WORKOUT WORLD Phone: 0402 733 092

SHOWER SURGEON PO Box 208 Oaklands Park SA 5046 Phone: 0412 135 647

Variety Vending Unit 23, 9 Powells Road Brookvale NSW 2100 Phone: 1800 066 112

Workplace Health & Safety SAFETYQUIP 26 Sunshine Beach Rd Noosa Heads QLD 4567 Phone: 07 5455 3822 TESTEL PO Box 291 Unley SA 5061 Phone: 1300 881 116 THE DRUG DETECTION AGENCY Phone: 1300 4DETECTION (1300 433 832) 2 0 2 4 F R A NCHIS E DIRECTORY | 89

n e w zeala nd f ra nchise lis ting s accounting & financial services BUSY BOOKKEEPING PO Box 851 Robina QLD 4226 AUS Phone: +61 7 5553 8200 CAL SYSTEMS PO Box 221 Waikanae Phone: 04 293 6899 CFO ON-CALL PO Box 9415 Wyoming NSW 2250 AUS Phone: 0800 180 400 ENABLEME LTD PO Box 498 Shortland Street, Auckland Phone: 021 760 046 FIFO CAPITAL PO Box 851 Robina QLD 4226 AUS Phone: 0800 333 436 FIRST CLASS ACCOUNTS PO Box 851 Robina DC QLD 4226 AUS Phone: 0800 777 552 HUMPHRIES ASSOCIATES PO Box 13 676 Auckland NZ Phone: 09 634 3150 JUST LOANS PO Box 2560 Dunedin 9044 Phone: 0800 333 455

Automotive Products & Services 0800 2 FIX IT Phone: 0800 234 948 AA AUTO SERVICE & REPAIR PO Box 5 Auckland Phone: 09 966 8800 AUTO ONE PO Box 3342 Napier Phone: 06 843 5949 COLORGLO INTERNATIONAL Phone: 09 524 6214 DRI WASH ‘N GUARD PO Box 3410 Narrellan DC NSW 2567 AUS Phone: +61 2 4648 6100 ENZED Private Bag 14906, Panmure, Mount Wellington Auckland Phone: 09 574 1744 EXTREME AUTOMOTIVE PARTS DISTRIBUTORS PO Box 1518 Hamilton Phone: 0800 498 7363 FINAL TOUCH PO Box 1083 Cambridge 3450 Phone: 09 358 1141 IMPORT4LESS Phone: 03 528 1003

MIKE PERO MORTGAGES PO Box 2060 Christchurch 8015 Phone: 03 377 7440

HONDA PO Box 97-340 South Auckland Mail Centre Manukau City Phone: 09 262 7304

NEW ZEALAND HOME LOANS PO Box 161 Hamilton 3240 Phone: 07 839 0998

MAG & TURBO WAREHOUSE PO Box 97528 Manakua Phone: 0800 MAGS 4 U

NEW ZEALAND POST & KIWIBANK Level 12, New Zealand Post House 7 Waterloo Quay Wellington 6011 Phone: 09 336 8284

MARSHALL BATTERIES PO Box 36026 Lower Hutt, Wellington Phone: 04 568 4269

SMALL BUSINESS ACCOUNTING PO Box 47 818 Ponsonby, Auckland Phone: 0800 114 722 THE INTERFACE FINANCIAL GROUP Phone: 09 302 7704

advertising & marketing GIGGLE TV Phone: 06 355 3480 REDWORX National Franchise Support Office Lower Hutt Phone: 0800 REDWORX (7339679)

“So, the first nugget of wisdom for aspiring franchisees: Understand that each franchise operates in its own unique way. Just because a friend raves about their success in a particular franchise doesn’t guarantee the same outcome for you.” Carmel Brown 90 | 2 0 2 4 FR AN CHISE DIR ECTORY

MAZDA NEW ZEALAND PO Box 132057 Sylvia Park, Auckland 1644 Phone: 0800 800 626 MIDAS NEW ZEALAND PO Box 305521 Triton Plaza, North Shore Auckland 0757 Phone: 09 415 0232 MINI TANKERS FUELS & OILS Unit 3, 110 Mays Road Onehunga, Auckland Phone: 09 622 2671 MOTIVITY FRANCHISING Suite 170, 15 Albert Avenue Broadbeach QLD 4218 AUS Phone: +61 425 239 863 NOVUS Phone: 03 366 0870 OIL CHANGERS NEW ZEALAND Unit 12 / 14 Acheron Drive Christchurch Phone: 03 343 6080 PIRTEK 10 Ross Reid Place East Tamaki Auckland Phone: 09 274 6925 RESIN WELD Phone: 0-9-827 6153

Beauty Products & Services CACI 7c Taylors Road Morningside, Auckland Phone: 0800 438 438 JUST CUTS Phone: 0800 100 114 LUSH LASHES 29a Marina Grove Lower Hutt Wellington Phone: 0800 587 4527 RODNEY WAYNE PO Box 825 Shortland Street Auckland 1140 Phone: 09 358 4644 TEETH WHITENING ASSOCIATES Suite 1 (Ground Floor) 291 Tamaki Drive, Kohimarama Auckland 1071 Phone: 09 578 3282 TONI&GUY Phone: 09 847 9219 WAXNLASER Phone: 0800 838 329

“For some people, franchising becomes a vehicle to give them the confidence and training to become self-employed, thus opening up other opportunities in business potentially outside franchising.” Jason Gehrke

Building Products & Services A BUYER’S CHOICE HOME INSPECTIONS Phone: 0800 863 636 ACCESSMAN 2 Alloy Street Sockburn Christchurch Phone: 03 341 3566 ADEN FRANCHISE GROUP 10 Boston Road Mt Eden Auckland Phone: 09 377 6311 AERIAL MASTER 345a Rosetta Road Paraparaumu, Wellington 5032 Tel: 0272 218 763 CORESTEEL BUILDINGS Phone: 09 438 1562 CUTSHOP Unit 7 135 Pilkington Road Panmure NZ Phone: +64 9 666 0632 DECK AND FENCE PRO 378 Crawford Road Te Puna, Tauranga 3171 Phone: 07 5525 311 DIAMOND FUSION PO Box 60351 Titirangi 0642 Phone: 0800 667 278 DREAM DOORS PO Box 31 Lake Hawea 9345 Phone: 03 443 5133

FIREWATCH 8c Piermark Drive Albany Auckland 0632 Phone: 09 415 3337

LATITUDE HOMES PO Box 72512 Papakura 2244 Phone: 09 298 5811

FIX IT BUILDING SERVICES PO Box 31632 Lower Hutt Wellington Phone: 09 444 4167

LOCKWOOD HOMES Private Bag RO 3034 Rotorua Phone: 07 347 7691

FLETCHER ALUMINIUM PO Box 14107 Panmure, Mount Wellington, Auckland Phone: 09 574 1500

MAGNETITE Australia Phone: +61 2 9565 4070

FLOORING DESIGN PO Box 5136 Greenmeadows, Napier 4145 Phone: 027 559 2281 GENERATION HOMES Phone: 0274 908 399 GJ GARDNER 19 Tarndale Grove Albany 0751 Phone: 09 415 2488 GRANITE TRANSFORMATION 7/5 Talavera Road North Ryde NSW 2113 AUS Phone: +61 2 8817 5900 HAMMER HARDWARE Private Bag 102925 North Shore Mail Centre, Auckland Phone: 09 443 9953 HORIZON HOMES PO Box 805 Orewa, Auckland Phone: 027 412 5373 HOTONDO HOMES Australia Phone: +61 3 9559 5000 HRV VENTILATION Phone: 0800 HRV123 HYDRAULINK PO Box 12826 Penrose Auckland Phone: 09 525 2626 JENNIAN HOMES PO Box 847 Tauranga 3140 Phone: 07 578 2301 JUST CABINS PO Box 68171 Newton, Auckland 1145 Phone: 021 716 776 KINETIC ELECTRICAL PO Box 8628 Havelock North Hawke’s Bay Phone: 06 878 1103 KITCHEN STUDIO 447B Blenheim Road Middleton, Christchurch Phone: 03 964 4580 KITCHENS REFRESHED PO Box 75-937 Auckland Phone: 0800 100 130 LANDMARK HOMES NZ PO Box 500 Tauranga Phone: 07 578 2295

MITRE 10 Private Bag 102925 North Shore Mail Centre, Auckland Phone: 09 443 9900

SHED BOSS Phone: 07 579 1525 SIGNATURE HOMES PO Box 305393 Triton Plaza, North Shore City 0757 Phone: 09 415 2468 SPOUTING ON THE SPOT PO Box 58 404 Botany Manukau Phone: 09 265 2147 SUNBRIGHT LAMP DISTRIBUTORS Phone: 09 478 9824 SUPERBUILD Phone: 0800 GO 4 SUPER

MODA PO Box 21709 Henderson Auckland Phone: 09 835 2221

TACA NZ Australia Phone: +61 3 8727 5000

MR FENCERS SYSTEMS PO Box 5343 Frankton Hamilton Phone: 07 855 6010

TASMAN INSULATION PO Box 12 069 Penrose Auckland Phone: 09 579 2139

MR PLUMBER PO Box 112-305 Auckland 1642 Phone: 0800 800 202

THE BARN COMPANY Phone: 09 438 1562

MR SANDLESS NZ Phone: 0800 744 693 NAKED POOL COMPANY 24 McColl Street Newmarket Auckland Phone: 0800 204 044 NAVIGATION HOMES 673 Karaka Road Auckland 2580 Phone: 09 294 6135 NEW ZEALAND HEAT PUMPS PO Box 35202 Shirley Christchurch Phone: 0800 200 400 NZ FLOORSANDING CO PO Box 13286 Tauranga 3141 Phone: 0800 693 566 PINKFIT PO Box 12 069 Penrose, Auckland Phone: 021 814 113 PLACEMAKERS 150 Marua Road Mt Wellington 1134 Auckland City Phone: 09 525 5100 PLUMB’IN Private Bag 300 987 Albany, Auckland Phone: 09 448 0280 PREP & PAINT PRO Phone: 07 552 5311 PROVISTA BALUSTRADE SYSTEMS Phone: 0275 961 264

TINT PRO PO Box 13 108 Onehunga Phone: 0800 846 877 VENLUREE Phone: 09 913 4185 VERSATILE HOMES AND BUILDINGS Phone: 0274 970 128 UVTEC PO Box 20 Tauranga Phone: 07 548 2723 WARMUP NEW ZEALAND Phone: 09 820 3850 WET SEAL PO Box 33-720 Takapuna Auckland Phone: 0800 436 000 WINDOW DRESSINGS Phone: 021 345 109

“As a commercial lawyer, I advocate the importance of being well-informed and prepared for the complexities of franchising, ensuring a smoother journey towards achieving your entrepreneurial goals.” Helen Kay

Business Services

RAINCATCHER SYSTEMS Phone: 0800 724 622

ACARDO WORKPLACE SAFETY SUPPLIES Phone: 0508 ACARDO

REALTY RETURNS, THE PROPERTY IMPROVERS Phone: 09 213 7993

ACTIONCOACH Phone: 09 575 5790

LASER ELECTRICAL GROUP PO Box 19005 Avondale Auckland Phone: 09 820 3800

REFRESH RENOVATIONS PO Box 109 193 Newmarket Auckland Phone: 09 531 5357

LASER PLUMBING PO Box 19005 Auckland 1746 Phone: 09 820 3800

REZLAB GROUP HOLDINGS 57 Higgins Road Hamilton Phone: 0800 REZLAB

ADVANCE INTERNATIONAL 663 Great South Road Penrose, Auckland 1061 Phone: 0800 223826 APPARELMASTER PO Box 38456 Wellington Mail Centre Lower Hutt 5045 Phone: 04 569 3652

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n e w zeala nd f ra nchise lis ting s ECOMIST Eastgate Business Park 800 Te Ngae Rotorua Phone: 0800 75 75 78 EMBROIDME PO Box 51890 Pakuranga, Auckland 2140 Phone: 09 577 4223

Aramex Shed 5, Level 1, Lever Street, Ahuriri, Napier 4112 Email: recruitment.nz@aramex.com Website: www.aramex.co.nz Business description: Put yourself in the driver’s seat of success when you join Aramex, a leading global provider of transport, logistics and courier services. In New Zealand, more than 300 courier franchisees and 18 regional franchisees benefit from the award-winning Aramex franchise system that has been honed by more than 40 years of success. Aramex offers courier franchisees the training, support, and technology they need to run their own rewarding franchise business in their local communities. No prior business experience is needed. Find out more and apply to join the network that delivers. Year established: 1984 Number of franchise outlets: 18 Regional Franchises Initial franchise fee: Available upon application Investment required: Dependent on territory. Please visit our website to view the current opportunities Training & support: Extensive training and ongoing support is provided – no previous business experience required Locations available: Territories available across New Zealand and Australia ARMSTRONG SMARTER SECURITY Phone: 029 474 9007 BBX MANAGEMENT PO Box 803 L4 106 Gloucester Street Christchurch Phone: 03 372 1562 BEVINCO PO Box 12 195 Beckenham, Christchurch Phone: 03 332 6560 BIG PADDLE COMPANY Phone: 09 630 7710 CAD PARTNERS PO Box 65 313 Mairangi Bay Auckland Phone: 0800 180 400 COMPLETE FIRST AID SUPPLIES PO Box 69-123 Glendene Auckland 0645 Phone: 09 827 7726 CRESTCLEAN PO Box 740 Dunedin 9054 Phone: 03 477 1126 CUTSHOP Unit 7 135 Pilkington Road Panmure NZ Phone: +64 9 666 0632 DESIGN IMPORTANCE 420 Mt Alexander Road Ascot Vale VIC Australia Phone: +61 4 1430 3080 DISTRIBUTION INTERNATIONAL PO Box 36611 Merivale, Christchurch 8146 Phone: 0800 366 116

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EXPENSE REDUCTION ANALYSTS Phone: 04 566 6615 FLO2CASH PO Box 301 199 Albany, Auckland 0752 Phone: 0800 356 222 GRAFFITI DOCTOR Phone: 0800 482 437 HELIUM WORK SEARCH PO Box 1594 Wellington 6140 Phone: 04 916 2180 HUMITECH Phone: 0800 486 434 KIWIHOST 3/93 Main South Road Upper Riccarton, Christchurch 8442 Phone: 03 343 5007 LEADERSHIP MANAGEMENT 1400 Malvern Road Glen Iris VIC 3146 AUS Phone: 0800 333 270 LINK BUSINESS SERVICES PO Box 12-324 Penrose Auckland Phone: 09 555 6007 MANDEVILLE MARKETING PO Box 36743 Merivale Christchurch 8146 Phone: 0508 776 668 MEGA SERVICES PO Box 3061 Christchurch Phone: 03 384 4885 MONEY CONCEPTS NEW ZEALAND 2nd Floor, 111 Molesworth Street Wellington 6001 Phone: 02 7255 5951 NEW ZEALAND POST Customer Service Centre PO Box 39100 Wellington Mail Centre Lower Hutt 5045 Phone: 0800 501 501 OFFICE PRODUCTS DEPOT Phone: 09 915 4544 PACK&SEND Unit 1, 213 Blenheim Road Riccarton, South Island Christchurch Phone: 021 799 783 PROPERTYSCOUTS PROPERTY MANAGEMENT Phone: 03 477 9228 PROTECTA GLASS PO Box 722 Orewa 0946 Auckland Phone: 02 7292 4640 QJUMPERS PO Box 13354 Bay Central, Tauranga Phone: 0800 QJUMPERS RESUME ONE Unit 27/595, Laurie Southwick Parade Gulf Harbour 0930 Auckland Phone: 09 235 8484

SPEEDY SIGNS PO Box 51-890 Auckland Phone: 09 577 4223 SUPER SHUTTLE Phone: 09 522 5710 TELCOINABOX PO Box 331-166 Takapuna Auckland 0740 Phone: 0800 7 TELCO THE ALTERNATIVE BOARD Phone: 09 446 0963 THEXTON ARMSTRONG Phone: 02 7509 3385

Children’s Products & Services ABACUS MATHS ACADEMY 42 Ascot Avenue Remuera Auckland 1050 Phone: 09 5221 238 BABY ON THE MOVE 84 Wech Drive Warkworth North Auckland 0910 Phone: 09 422 2285 BOOKENDS NEW ZEALAND PO Box 36514 Merivale Christchurch 8146 Phone: 03 377 9555 CHIPMONKS PLAYLAND & CAFÉ Port Building 9-13 George Street Dunedin 9023 Phone: 03 472 8480 GRASSHOPPER SOCCER Phone: 04 889 2013 JELLYBEANS MUSIC NZ 9 Lockhart Place Mt Wellington, Auckland Phone: 09 576 9902 JUMPING BEANS INTERNATIONAL Phone: 09 475 9204 JUMP SWIM SCHOOLS Unit6/54 – 56 Paradise Avenue Miami Gold Coast 4220 AUS Phone: 1300 249 241 KEA KIDS CLUB PO Box 75/580 Manurewa 2243 Auckland Phone: 09 535 2187 KELLY SPORTS Phone: 09 427 9377 LITTLE KICKERS Auckland 1025 Phone: 09 815 8607 MY GYM PO Box 58813 Greenmount Auckland Phone: 09 274 4949 SKIDS – SAFE KIDS IN DAILY SUPERVISION PO Box 259 262 Greenmount, Auckland Phone: 09 576 6602 SMALLPRINT NZ Unit 4 2-4 Williams Grove Bon Beach VIC 3196 Phone: 1800 762 557 STRETCH-N-GROW PO Box 65147 Mairangi Bay Auckland 0741 Phone: 09 447 1827 TOYHIRE Phone: 09 573 6124

“ According to Forbes magazine, 72 percent of millennials would like to be their own boss.” Doug Downer

Cleaning Services AMAC PO Box 48 078 Blockhause Bay, Auckland 0644 Phone: 0800 262 269 AMAZING CLEAN NEW ZEALAND Unit 7, 21 Railside Place Frankton Hamilton NZ 3204 Phone: 0800 2 AMAZE (2 26293) BUSY BEE CLEANING SERVICES PO Box 6423 Upper Riccarton Christchurch 8442 Phone: 03 423 9688 CEILING MASTER PO Box 20396 Christchurch 5 Phone: 03 365 5111 CLEAN PLANET FRANCHISE 51c Hastie Avenue Mangere Bridge, Auckland 2022 Phone: 09 622 0828 CLEANCORP FRANCHISE SYSTEM PO Box 37948 Parnell, Auckland 1151 Phone: 09 307 2970 CLEANTASTIC COMMERCIAL CLEANING PO Box 7425 Taradale Napier 4141 Phone: 06 843 320 COOKRIGHT KITCHEN SERVICES PO Box 3183 Hawkes Bay Mail Centre, Napier 4142 Phone: 06 354 3150

Computer Products & Services CARTRIDGE WORLD Phone: 03 446 8600 COMPUTER SOLUTIONS SALES & SERVICE PO Box 11-193 Palm Beach Papamoa 3151 Phone: 07 571 0235 COMPUTER TROUBLESHOOTERS Phone: 0800 728 768 GEEKS ON CALL Australia Phone: +61 408 847 524 GEEKS ON WHEELS PO Box 9780 Marion Square Wellington 6141 Phone: 04 891 0269 NEED A NERD PO Box 86 Clive Hawke’s Bay 4148 Phone: 0800 633 326

contract cutting services CUTSHOP Unit 7 135 Pilkington Road Panmure NZ Phone: +64 9 666 0632

Distribution

CREST COMMERCIAL CLEANING PO Box 740 Dunedin 9054 Phone: 03 477 1126

ANCHOR FRANCHISE Private Bag 75806 Manurewa Auckland Phone: 09 295 2700

CREWCUT 45a Princes Street, PO Box 90815 Northcote Auckland 1030 Phone: 09 481 0004

AUSSIE FARMERS DIRECT Building 2, 9 Ferndell Street Granville NSW 2142 AUS Phone: 1300 MILKMAN

ENVIRO CLEAN & RESTORATION Unit 1, 35 Maurice Road Penrose Auckland 1642 Phone: 09 636 1320 GREEN ACRES FRANCHISE GROUP PO Box 41271 St Lukes Auckland 1346 Phone: 0800 803 200 GREEN CLEEN Unit 39, 5 Ponderosa Parade Warriewood NSW 2103 AUS Phone: (AUS) 1300 550 523 JANI KING (NZ) 66 Hillside Road Glenfield Auckland Phone: 09 441 9996 JET CLEANING SERVICES Po Box 68 454 Newton Auckland 1145 Phone: 09 302 1536 LOVEN PO Box 202 064, Southgate Post Centre Takanini Auckland Phone: 09 296 5328 PARAMOUNT SERVICES 1st Floor, 4 Murdoch Road Grey Lynn Auckland 1002 Phone: 09 376 7850 PRESTIGE HOME GROOMERS 12 Woodleigh Place Ohauiti Tauranga Phone: 07 543 2090 SELECT CLEANING PO Box 22313, Hunter’s Corner Manukau Auckland Phone: 021 661 695 SOFTWASH PO Box 20293 Hamilton 3241 Phone: 07 848 1700

LIFETIME DISTRIBUTORS 135b Morrin Road Mt Wellington Auckland Phone: 09 574 6695 THE TRUSTY DELIVERY CO PO Box 16-381 Christchurch 8441 Phone: 0800 443 355

Educational & Training Systems

Entertainment KIWIKRANE PO Box 41398 St Lukes Auckland 1346 Phone: 09 307 0810 LOLLIPOPS PLAYLAND & CAFÉ 20a Rempstone Drive Halswell Christchurch Phone: 04 565 1569 MEGAZONE LASER GAMES PO Box 78396 Grey Lynn Auckland Phone: 09 360 2900

Food - Bakeries BAKERS DELIGHT 36 Enfield Street, Mt Eden, Auckland, 1024 New Zealand Phone: 0800 225 388 BRUMBY’S BAKERIES 10F Morningside Drive Morningside Auckland 1025 Phone: 0508 278 6297 BRUMBY’S GO! PO Box 1549 Southport QLD 4215 AUS Phone: 0800 843 452 CITY CAKE COMPANY Phone: 022 042 8824

Food – Coffee & Cafés BB’S CAFÉ PO Box 112-260 Penrose Auckland Phone: 09 525 7700 BREAKERS CAFÉ & BAR Phone: 06 834 0537 BUGGER CAFE Phone: 027 551 0963 CAFE2U NZ Building 7, 81 Frenchs Forest Road East Frenchs Forest NSW 2086 AUS Phone: 0508 004 388 CAFÉ BOTANNIX Phone: 09 451 9119 CARL’S JR. Phone: 021 276 9769

LCF FUN LANGUAGES PO Box 89060 Torbay Auckland NZ Phone: 0800 836 000

CHOCOLATERIA™ SAN CHURRO Suite 103, 425 Docklands Drive Docklands VIC 3008 AUS Phone: (AUS) 1300 797 620

MATHZWISE Phone: 07 886 0965

COFFEE CULTURE Phone: 03 377 2605

NUMBER WORKS ’NWORDS Phone: 07 848 2574

COLUMBUS COFFEE PO Box 911 030 Victoria Street West Auckland CBD Phone: 0800 100 110

PACIFIC SIMULATORS 2010 Unit 2, 103 Main South Road Sockburn Christchurch 8042 Phone: 03 343 0864

“The New Zealand cartel prohibition is very wide and will have quite an impact on franchise networks. Some additional clauses must be inserted into franchise agreements and there must be explanations, in plain language, as to why certain clauses are necessary.” Stewart Germann

ESQUIRES COFFEE HOUSE PO Box 6570, Wellesley Street Auckland CBD Phone: 0800 843 452 GLORIA JEAN’S COFFEES Phone: 09 520 6477 HOLLYWOOD BAKERY 1H Henry Rose Place Albany Auckland 632 Phone: 021 471 776 ICON COFFEE PO Box 25088 St Heliers Bay Auckland 1740 Phone: 09 524 5847 2 0 2 4 F R A NCHISE DIRECTORY | 93

n e w zeala nd f ra nchise lis ting s ILLY ESPRESSO BAR Phone: 021 707 758 JAMAICA BLUE NZ PO Box 137228 Parnell Auckland Phone: 09 377 1901

MEXICALI PO Box 109 255 Newmarket Auckland Phone: 09 522 0990 PIZZA HUT Phone: 09 525 8700

MEGA CAFÉ Phone: 0800 100 110

SPAGALIMIS ITALIAN PIZZERIA Phone: 0800 113 113

MUFFIN BREAK PO Box 137-228 Parnell Auckland 1151 Phone: 09 377 1901

THE ORIGINAL CALIFORNIA BURRITO COMPANY PO Box 106 956 Auckland 1143 Phone: 09 354 4815

MUZZ BUZZ Phone: 09 359 9068 NEW YORK DELI Phone: 03 968 4924 PALEO CAFÉ Australia Phone: +61 7 4225 5388 ROBERT HARRIS CAFÉ PO Box 58095 Greenmount Manakau 2141 Phone: 0800 426 333 SHAKY ISLES COFFEE CO Phone: 09 529 9177 SHINGLE INN CAFÉ Australia Phone: +61 7 3399 3000 SIERRA COFFEE Phone: 09 444 4369 STREETWISE COFFEE Phone: 06 364 5733 THE COFFEE CLUB PO Box 78-203 Grey Lynn Auckland 1245 Phone: 09 304 0008 THE COFFEE GUY PO Box 37526 Parnell Auckland Phone: 09 309 9727 THE COFFEE SHOT Phone: 03 472 8618 THEOBROMA CAFES, LOUNGES AND BARS Australia Phone: +61 3 9480 1030 XPRESSO DELIGHT Phone: 021 875 431

Food – Restaurants & Dining Rooms COBB & CO Phone: 021 483 500 HELL Phone: 027 364 2431 HOG’S BREATH CAFÉ PO Box 8068 Cleveland QLD 4163 AUS Phone: 1800 HOGSTER LA PORCHETTA Tel: +61 3 9460 6700 LJS FISH AND CHIPS RESTAURANT PO Box 110 Whitford Auckland 2149 Phone: 09 530 8090 LONE STAR Phone: 03 374 3208 MCDONALDS RESTAURANTS NEW ZEALAND PO Box 6644 Wellesley Street Auckland 1141 Phone: 0800 622 227

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VALENTINES RESTAURANTS Phone: 09 444 4819

Food – Retail COOKIE TIME 789 Main South Road Templeton 8042 Phone: 03 349 6161 DONUT KING NZ PO Box 1549 Southport QLD 4215 AUS Phone: (AUS) 1800 067 619 THE FISHMONGER SEAFOOD DELICATESSEN PO Box 137340 Parnell Auckland Phone: 02 158 8880 FRUIT WORLD 8 Monahan Road Mt Wellington Auckland Phone: 09 274 0876 GOLDEN NUTS FRANCHISING NZ 61A Athens Road Onehunga Auckland Phone: 021 126 3059 HOLLAND & BARRETT Samuel Ryder House Townsend Drive, Attleborough Fields Nuneaton UK, CV11 6XW Phone: (UK) +44 2476 244 543 LENARD’S CHICKEN Level 1, 225 Montague Road West End QLD 4101 AUS Phone: +61 7 3100 7800 LIME JUICE BAR PO Box 12-240 Penrose Auckland Phone: 09 634 3666 MAD BUTCHER Phone: 09 531 5910 MEDITERRANEAN FOOD WAREHOUSE Phone: 04 939 8100 MR WHIPPY PO Box 133-070 East Ridge Auckland 4416 Phone: 09 521 9325 MR WOO SUSHI Phone: 021 781 250 NEW ZEALAND NATURAL ICE CREAM 1 Accent Drive East Tamaki Auckland Phone: 09 274 6168 SIMPLY SQUEEZED PO Box 71 Bay View Napier 4149 Phone: 06 836 7066 SUPER LIQUOR HOLDINGS Lvl 7, 182 Broadway Newmarket Auckland 1023 Phone: 03 361 2719 THE CHEESECAKE SHOP PO Box 58 599 Botany Auckland Phone: 09 274 5680

THE NZ MANUKA EGG COMPANY Phone: 03 485 9660 YÖGG Phone: 09 531 5911

Food – Take Away BLACK FOREST WAFFLE HUT Phone: 03 688 6064 BURGERFUEL PO Box 14 7320 Ponsonby Auckland Phone: 09 376 6007 BURGER WISCONSIN PO Box 24427 Wellington 6142 Phone: 04 384 9000 CRUST GOURMET PIZZA Phone: 0800 894 199 DOMINO’S PIZZA Australia Phone: +61 7 3633 3333 FRITZ WEINERS Phone: 0800 4 FRITZ HABITUAL FIX PO Box 101-622 North Shore Mail Centre Phone: 09 965 1300 JESTERS PIES PO Box 33-1185 Takapuna North Shore City Phone: 09 442 4680 KIWIYO Phone: 021 339 644 OPORTO NEW ZEALAND PO Box 251 275 Pakuranga Auckland Phone: 09 379 0820 RACK N ROLL RIBS Phone: 09 555 1492 SUBWAY Level 1, Unit B3 Corinthian Office Park 17 Corinthian Drive Albany Auckland Phone: 09 415 3091 SUMOSALAD Australia Phone: +61 4 0105 5437 THE PITA PIT Phone: 09 486 4664 URBAN TURBAN NEW ZEALAND Unit C, 26 Aviemore Drive Highland Park Auckland Phone: 09 538 0833 WHOLLY BAGELS & PIZZA PO Box 33 234 Petone Lower Hutt 5046 Phone: 021 2722 422 ZEXX NZ Phone: 0800 556 022

hairdressing JUST CUTS First Floor, 4-6 Kingsway, Cronulla, NSW 2230 Australia 0800 100 114 (toll free)

“A significant mistake is overlooking the need to conduct comprehensive due diligence before forging ahead.” Helen Kay

Health & Fitness ANYTIME FITNESS PO Box 15409 Dinsdale Hamilton Phone: 07 839 0209 CLUB PHYSICAL Phone: 09 417 0071 CONTOURS Phone: 0800 46 4475

EXPRESS BUSINESS GROUP Phone: 0800 397 737 GROUTPRO 378 Crawford Road, RD1 Te Puna Tauranga Phone: 07 552 5311 HARRISONS ENERGY SOLUTIONS PO Box 33858 Takapuna Auckland Phone: 09 488 4700 HEALTH SMART HEAT PUMPS Phone: 03 377 5441

FMK KERATIN HAIR STRAIGHTENING SALON Phone: 021 933 322

HEALTHY AIR Phone: 03 352 6986

FOOT MECHANICS PO Box 13540 Tauranga 3141 Phone: 07 579 4073

HIRE A HUBBY PO Box 37 281 Parnell Auckland Phone: 0800 248 229

FOREVER GREEN 41 Morrin Road St Johns Auckland 1072 Phone: 09 533 6450

HOME INSTEAD SENIOR CARE PO Box 4245 210 Collingwood Street Hamilton Phone: 07 3720 8400

JAMES MARX HYPNOSIS PO Box 11153 Papamoa, Bay of Plenty 3151 Phone: 02 137 3523 JETTS FITNESS 24/7 7 Auburn Street Takapuna North Shore, Takapuna Phone: 09 947 6534 NOT BIG ENOUGH PO Box 31-597 Lower Hutt Wellington Phone: 021 248 1735 PLUS FITNESS 24/7 PO Box 76 Camden NSW 2570 AUS Phone: (AUS) +61 2 4648 2099 SNAP FITNESS 24/7 1005 Ferry Road Ferrymead Christchurch 8022 Phone: 021 243 4440 SNOREPRO NEW ZEALAND PO Box 1099 Wellington Phone: 04 801 7225

Home Services 0800 SUNSHADE 514 Queen Street West Hastings 4122 Phone: 06 876 9675 AIRIFY Phone: 09 377 7735 ALU RESTORE 183 Otonga Road Rotorua Bay of Plenty 3201 Phone: 07 347 7186 AT YOUR REQUEST Phone: 0800 297 297 BATHROOM DIRECT Phone: 021 959 796 CONTACT ROCKGAS PO Box 624 Wellington Phone: 03 373 6411 COOLTIME PO Box 12242 Chartwell Hamilton Phone: 07 854 1518 ECO INSULATION PO Box 305470 Triton Plaza, North Shore City 0757 Phone: 09 477 0270 EXCEED HOME NETWORK Phone: 0800 252 736

HOME PLUS PO Box 31015 Milford Auckland Phone: 09 478 8018

Landscaping & Gardening ARCHGOLA Phone: 09 426 0013 BRUCIES LAWNMOWING & GARDEN CARE Phone: 09 267 7244 CENTRAL LANDSCAPE & GARDEN SUPPLIES PO Box 64132 Botany Auckland 2163 Phone: 09 273 5352 ECOTEC SYSTEMS 40 Anderson Lane RD 2, Tauranga 3172 Phone: 07 548 1414 JIM’S MOWING Phone: 03 377 5544 JIM’S TREES & STUMP REMOVAL Phone: 06 843 2848 KWIK KERB PO Box 103 Mt Ommaney QLD 4074 AUS Phone: 0800 865 945 LAWN FIX Phone: 07 548 0008

INNOVATIVE INTERIORS 245 Allright Place Auckland Phone: 09 570 5029

PALMERS GARDEN WORLD PO Box 331 586 Takapuna Auckland Phone: 09 443 9910

INSULTECH GROUP Phone: 09 263 9770

PIMP MY LAWN PO Box 2437 Stortford Lodge, Hastings 4153 Phone: 0800 111 001

METICULOUS HOME SERVICES PO Box 31520 Milford Auckland Phone: 09 449 2004 MR GREEN AUCKLAND Phone: 09 414 6949 RAINAWAY SPOUTING ON THE SPOT PO Box 58 404 Botany Manukau Phone: 09 265 2147 SEAL A FRIDGE Australia Phone: +61 4 0847 1950 SPIDERMAN Phone: 03 455 3793 THERMAWOOD PO Box 1007 South Melbourne VIC 3205 AUS Phone: 0455 555 330 V.I.P. HOME SERVICES 2/34 Cavendish Drive Manukau City NZ 2104 Phone: 09 263 0544

RAPID LAWN Phone: 021 365 296 WOOLGRO Phone: 09 570 1985 YARD ART & MOULDS INTERNATIONAL Phone: 09 431 3176 ZONES LANDSCAPING SPECIALISTS Phone: 021 118 5810

Mobile Franchises BARK BUSTERS Phone: 0800 167 710 DRIVING MISS DAISY PO Box 8489 Havelock North 4157 Phone: 06 877 0072

WINDOW CLEANING PLUS Phone: 0800 000 309

FIBRENEW PO Box 29-300 Fendalton Christchurch Phone: 03 358 4290

WINDOW TREATMENTS PO Box 6260 Upper Riccarton Christchurch 8442 Phone: 021 338 031

FREEDOM COMPANION DRIVING SERVICES PO Box 302 424 North Harbour Auckland Phone: 0800 956 956

Hotels, Motels & Apartments BELLA VISTA ACCOMODATION PO Box 262 Oamaru 9444 Phone: 03 4379 055 BEST WESTERN PO Box 1987, North Sydney NSW 2059 AUS Phone: 0800 2378 93 QUEST SERVICED APARTMENTS (NZ) Level 4, 19-21 Como Street Takapuna Auckland Phone: 09 366 9680

JIM’S TEST AND TAG Phone: 131 546 MOBILE HAND CAR & MARINE GROOMING 1300 Weranui Road RDI Silverdale, Auckland Phone: 09 307 3737 PURE PROTECT PO Box 9428 Newmarket Auckland Phone: 09 280 4830 SMALLPRINT AUS & NZ Unit 4 2-4 Williams Grove Bonbeach VIC 3196 Phone: 1800 762 557

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n e w zeala nd f ra nchise lis ting s THE DRUG DETECTION AGENCY (TDDA) PO Box 301678 Albany, North Shore City 0752 Phone: 02 1917 148 THE MOVING BOX GUY PO Box 302 540 North Harbour, Auckland 751 Phone: 0800 210 210 THE SHOT MOBILE PO Box 65 Port Chalmers, Dunedin 9023 Phone: 03 472 8618 ULTRA SCAN 47 Piakoiti Road Walton 3475 Phone: 05 0885 8727

SITEFINDERS Phone: 027 919 4349 TALL POPPY REAL ESTATE Phone: 027 4432 897 THE NZ HOUSE INSPECTION COMPANY 63 Moana Road Plimmerton Wellington Phone: 0800 751 751 TOP SNAP Phone: 0508 867 762 TRIPLE O PROPERTY MAINTENANCE 1/51 Parer Road Airport West Vic 3042 Phone: 03 9310 3911 WHATS UP HOUSE INSPECTIONS Phone: 021 952 397

Pool & Spa Recreation / Leisure POOLWERX PO Box 718 Toowong QLD AUS Phone: 0800 543 419 SWIMART POOL & SPA SERVICES Private Bag 99942 Newmarket, Auckland Phone: 09 525 7570

Printing & Copying PRINTING.COM 16-18 Cashew Street Grenada North, Wellington Phone: 04 232 7653 SNAP PRINTING PO Box 8414, Symonds Street Auckland CBD, Auckland Phone: 09 379 0822

Real Estate & Property Services GREEN DOOR COMMISSION FREE REAL ESTATE 64 Montgomery Square Nelson 7010 Phone: 03 546 9332 HARCOURTS 7-9 Alpers Avenue Newmarket 1023 Phone: 09 520 5569 LJ HOOKER GROUP Level 3, 3 City Road Auckland 1010 Phone: 09 308 0450 MIKE PERO REAL ESTATE PO Box 29 530 Fendalton Christchurch 8540 Phone 0800 500 123 NEW ZEALAND LETTING AGENTS Phone: 0800 103 203 PROPERTY INDEPTH Phone: 0800 INDEPTH QUINOVIC PROPERTY MANAGEMENT PO Box 14 268 Wellington 6141 Phone: 04 801 7880 RAY WHITE REAL ESTATE PO BOX 6067 Wellesley Street Auckland Phone: 09 377 5069 RE/MAX NEW ZEALAND Level 1, 70 Stanley Street Parnell Auckland 1010 Phone: 09 309 8478 REALSURE THE HOUSE INSPECTORS PO Box 48034 Silverstream Wellington Phone: 04 939 0296 96 | 2 0 2 4 FRAN CHISE DIR ECTORY

CINDERELLA LIMO Australia Phone: +61 4 1171 5300 FLIP OUT NEW ZEALAND Phone: 0417 422 897 LITTLE DRIBBLERS Phone: 04 586 6006 READY STEADY GO KIDS Australia Phone: +61 1 300 766 892 RUGBYTOTS NZ Phone: 021 878 335

Rent or Hire AVIS RENTAL Private Bag 92802 Penrose Auckland 1642 Phone: 09 525 2850 BETTA RENTAL CARS 169 Main Highway Elleslie Auckland Phone: 09 525 2951 DVDNOW KIOSKS Phone: 0800 DVDNOW HANDY RENTALS 248 Thorndon Quay Thorndon Wellington Phone: 04 470 7710 HERTZ Private Bag 4716 Christchurch 8140 Phone: 03 358 6789 LAZERBIKE Phone: 027 682 0122 MR RENTAL Unit 6, 706 Great South Road Penrose Auckland Phone: 0800 111 313 PEGASUS RENTAL CARS PO Box 47 818 Ponsonby Auckland 1144 Phone: 09 378 7940 RENT-A-DENT PO Box 73-105 Auckland Airport Phone: 09 275 2914 RENTED.ORG.NZ Phone: 0800 562 3733 ROOM2RENT Phone: 0508 222 464 STORAGE BOX Unit 1, 2 Amera Place East Tamaki Auckland Phone: 09 271 1025

UNITED VIDEO PO Box 12250 Chartwell Square Hamilton 3284 Phone: 07 853 7035

Retail ADVANCE FRANCHISE SYSTEMS PO Box 12 642 Penrose Auckland 1642 Phone: 09 525 3792 AGATHA PARIS Phone: 0800 AGATHA BATHROOM WAREHOUSE PO Box 12075 Central Mall Rotorua Phone: 07 343 6676 BEDPOST PO Box 23-364 Hunters Corner Paptoetoe 2155 Auckland Phone: 09 278 1010 BIN INN RETAIL GROUP PO Box 230271 The Hub Botany 2163 Auckland Phone: 09 572 0220 BY NATURE Phone: 0030 2414 05207 CASH CONVERTERS PO Box 302212 North Harbour, North Shore 0751 Phone: 09 414 1960 CASHBOX 94 Wairau Road Glenfield Auckland 0627 Phone: 09 444 7477 CIVIC VIDEO Level 1, 268-270 Manukua Road Parnell Auckland 1151 Phone: 09 523 5471 COLOURPLUS PO Box 83174 Edmonton Auckland Phone: 09 818 9215 DOLLAR VALUE Phone: 029 289 6149 DYMOCKS 428 George Street Sydney NSW 2000 AUS Phone: (AUS) 1800 643 303 EGG MATERNITY 115 Khyber Pass Graston Auckland Phone: 09 523 0398 FOOTLOOSE Phone: 09 298 0653 FRIDGE FREEZER ICE BOX Phone: 03 348 4768 FRONTRUNNER Phone: 03 348 4768 FURNITURE COURT Phone: 09 277 5465 GODFREYS 17-21 Cavendish Drive Manukau Auckland 2104 Phone: 09 263 7636 GUTHRIE BOWRON Level 4, Unit 5, Textile Centre 1 Kenwyn Street Parnell Auckland Phone: 09 306 1040 HARDY’S HEALTH STORES PO Box 19004 Hamilton Phone: 07 838 3274

HARRISONS CARPET ONE PO Box 33858 North Shore Auckland Phone: 09 488 4710

THE SWEETEST LITTLE CHOCOLATE SHOP PO Box 5474 Wellesley Street Auckland 1141 Phone: 09 374 4550

HARVEY WORLD TRAVEL Phone: 09 307 1860

TOYWORLD PO Box 8898, Symonds Street Auckland 1150 Phone: 09 374 1500

ISSIMO Phone: 03 348 4768 K & B MANNINEN Christies Jewellery PO Box 5103 Palmerston North 4441 Phone: 06 825 6117 LOLITA S.A. Phone: 00598 2309 0890 LIQUORLAND Phone: 09 621 0875 MISTER MINIT Australia Phone: +61 2 9521 9100 NIGHT ‘N DAY FOODSTORES PO Box 5769 Dunedin 9058 Phone: 03 477 2340 PAPER PLUS 42856, Lambie Drive Manuakau Auckland Phone: 09 261 1054 PARA RUBBER PO Box 259 123 Botany Auckland 2163 Phone: 09 532 8794 POSTSHOP KIWIBANK Phone: 09 336 8284 SADDLERY WAREHOUSE PO Box 100-780 North Shore Mail Centre Auckland Phone: 0508 467 734 SHOE CLINIC 64 Willis Street Wellington Phone: 04 499 4495 SIMPLIFOOD Phone: 07 693 7334 SMITHS SPORTS SHOES PO Box 10460 Baylair Mt Maunganui Phone: 09 626 2097

Z ENERGY Phone: 04 498 0200

Travel CORPORATE CABS 161 Manukau Road Auckland Phone: 09 632 0600

vending AUSTVENDING 261 Churchill Road Prospect SA 5082 AUS Phone: (AUS) 1300 769 967 COOLSPOT UNLIMITED Level 40, 140 Williams Street Melbourne VIC 3000 AUS Phone: +61 3 9607 8328 PROVENDER NZ PO Box 11 007 Auckland Phone: 09 525 2767 SIMPLICITY VENDING 31 Claude Street Hamilton Phone: 07 855 2007

workplace Health & Safety GLOBAL SAFE NEW ZEALAND PO Box 2042 Kuripuni Masterton 5824 Phone: 02 7210 4292 SAFE T SUPPLIES Phone: 09 525 2767 VITAL CARE PO Box 498 Matamata 3340 Phone: 0800 48 48 25

SPECSAVERS NEW ZEALAND Phone: 09 475 5434 STIHL SHOP Phone: 09 262 4000 STIRLING SPORTS PO Box 35 374 Shirley Christchurch 8051 Phone: 03 523 1851 TACKLEBOX PO Box 16258 Bethlehem, Tauranga Phone: 07 579 3677 TAKE NOTE PO Box 97-063 SAMC Manukau Auckland Phone: 09 262 2486 THE 2 N’5 SHOP Level 2, 87 Devon Street East New Plymouth Phone: 06 757 2702 THE ATHLETES FOOT RD 1 Silverdale Auckland 1140 Phone: 0800 BESTFIT THE CHRISTMAS HEIRLOOM COMPANY Phone: 07 839 6209

2 0 2 4 F R A NCHIS E DIRECTORY | 97

VOL 18 ISSUE

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98 | 20 2 4 FR AN CHISE DIR ECTO RY

Professional Services Listings Categories Australia

NEW ZEALAND

Accounting & Financial Services............................................100

Accounting & Financial Services.......................................... 111

Advertising & Marketing............................................................101

Banks/Financial Institutions.................................................. 111

Banks/Financial Institutions....................................................102

Business Services....................................................................... 111

Business Services.........................................................................102

Franchise Consulting & Development................................. 112

Franchise Consulting & Development...................................104

Insurance Brokers..................................................................... 112

Franchise Funding........................................................................105

IT & Communications................................................................. 112

Insurance Brokers.......................................................................105

Lawyers......................................................................................... 112

IT & Communications...................................................................105

PR & Advertising.......................................................................... 113

Lawyers...........................................................................................106 Legal.................................................................................................109 Loyalty Marketing........................................................................109 Point of Sale..................................................................................109 Printing...........................................................................................109 Recruitment...................................................................................110 Site Selection & Leasing.............................................................110 Training Mentoring & Development........................................110 Workplace Compliance, Health & Safety..............................110

2 0 2 4 F R A NCHISE DIRECTORY | 99

AU S T R A LI A N PROF E SSION A L SE RV ICE S LIS T INGS ACCOUNTing & FINANCIAL SERVICES ADP Level 1, 6 Nexus Court Mulgrave VIC 3170 Phone: 1800 000 729 ASSURED HOME LOANS 1 Northcote Terrace Medindie SA 5081 Phone: 08 8360 0200 AUSTRALIAN ACCOUNTING & FRANCHISING PROFESSIONALS PO Box 7000 Upper Mt Gravatt QLD 4122 Phone: 07 3422 7800 AUSTRALIAN BUSINESS & LENDING SOLUTIONS PO Box 1328 Cronulla NSW 2230 Phone: 0419 242 546 AUSTWISE FINANCIAL SERVICES PO Box 181 West Ryde NSW 2114 Phone: 02 9808 3166 AXIA ACCOUNTS Phone: 1300 497 790 BABO GROUP PO Box 202 Preston VIC 3072 Phone: 03 9466 0200 BDO AUSTRALIA Level 11/1 Margaret Street Sydney NSW 2000 Phone: 02 9251 4100 BENDIGO AND ADELAIDE BANK The Bendigo Centre PO Box 480 Bendigo VIC 3552 Phone: 1300 236 344

CASH LOAN MONEY CENTRES 243 Thomas Street Dandenong VIC 3175 Phone: 03 9793 3299

HAYES KNIGHT GPO Box 4565 Sydney NSW 2001 Phone: 02 9221 6666

CLUB FINANCIAL SERVICES Shop 14, 49-69 Royal Crescent Hillside VIC 3037 Phone:(03) 8390 9555

HOWARD RICH & ASSOCIATES PO Box 6447 North Sydney NSW 2059 Phone: 0414 550 751

CIB ACCOUNTANTS AND ADVISORS PO Box 2492 North Parramatta NSW 1750 Phone: 02 9683 5999

INTEGRATED WORKFORCE SOLUTIONS – IWS Phone: 1300 797 497

COMMUNIKATE ET AL Upstairs, 200 The Parade Norwood SA 5067 Phone: 08 8331 1444 CONCEPT FACTORY PO Box 12 Campelltown NSW 2560 Phone: 1300 665 667 CONDON ASSOCIATES Level 6, 87 Marsden Street Parramatta NSW 2150 Phone: 02 9893 9499 COATES GROUP 36 Doody Street Alexandria NSW 2015 Phone: 02 9699 3122 CREATIVE BREW MARKETING AND DESIGN 27 Oak Grove Brighton VIC 3186 Phone: 03 8677 2248 DMC DIGITAL PO Box 1136 Crows Nest NSW 1585 Phone: 02 9439 4111 DFK EVERALLS PO Box 180 Deakin West ACT 2600 Phone: 02 6232 4588

BENGA DESIGNS 18 Hayward Street Stafford QLD 4053 Phone: 07 3352 6972

DKM GROUP PO Box 3685 South Brisbane BC QLD 4101 Phone: 07 3340 3800

BUSINESS COMMUNICATIONS MANAGEMENT PO Box 1912 Oxenford QLD 4209 Phone: 07 5573 7970

ECHOICE L/9 50 Bridge Street Sydney NSW 2000 Phone: 1300 302 914

BEETLE BRANDING Building 1/34 Redland Drive Vermont VIC 3133 Phone: 03 9873 3433

EY Level 23, 8 Exhibition Street Melbourne VIC 3000 Phone: 03 9288 8000

BOOKS ONSITE Lvl 13/114 William Street Melbourne VIC 3000 Phone: 03 8618 6824

FINLEASE Ground Floor, 1 James Place North Sydney NSW 2060 Phone: 02 8404 2000

BPO CONNECT Buildings 3 & 4 320 Lorimer Street Port Melbourne VIC 3207 Phone: 1300 228 724

FMW ACCOUNTANTS Level 1, 174 Willoughby Road Crows Nest NSW 2065 Phone: 02 8425 7888

BUSINESS CONCEPTS GROUP Level 1/333 Whitehorse Road Balwyn VIC 3103 Phone: 03 9816 4200 CABOT SQUARE WA 4-5/253 Ocean Keys Boulevard Clarkson WA 6030 Phone: 08 9408 6596 CAD PARTNERS Suite 5, 3 Racecourse Road West Gosford NSW 2250 Phone: 1300 362 436 CAPIFY Level 7, 32 Philip Street Parramatta NSW 2150 Phone 1 300 760 930

100 | 2 0 2 4 FRA NCHISE DIR ECTO RY

FORDHAM GPO Box 4369 Melbourne VIC 3001 Phone: 03 9611 6611 FREEDOM TAXATION SERVICES Penrith Showground, Cnr of Station & Ransley Street Penrith NSW 2750 Phone: 02 4736 1111 GRANT THORNTON Locked Bag Q800 Queen Victoria Building NSW 1230 Phone: 02 8297 2400 HALL CHADWICK Level 14, 440 Collins Street Melbourne VIC 3000 Phone: 08 8223 7311

LEMONTREE MARKETING Office 3/37 Connor Street Burleigh Heads QLD 4220 Phone:0424 867 866 LISTON LANDERS 246 Glenferrie Road Malvern VIC 3144 Phone: 03 9509 0366 LOGIRO 10 Edmondstone Road Bowen Hills QLD 4006 Phone: 1800 564 476 MCLEAN DELMO BENTLEYS Level 3, 302 Burwood Road Hawthorn VIC 3122 Phone: 03 9018 4666 MKS GROUP Suite 202A, Level 2/12 Hall Street Moonee Ponds VIC 3039 Phone: 03 9374 8400 MSI TAYLOR BUSINESS SERVICES PO Box 900 Toowong QLD 4066 Phone: 07 3512 8888 MYOB Phone: 1300 730 921 NEXIA EDWARDS MARSHALL Level 3, 153 Flinders Street Adelaide SA 5000 Phone: 08 8139 1111 PKF Level 8, 1 O’Connell Street Sydney NSW 2000 Phone: 02 8346 6000 RECEIPT BANK Suite 202, 35 Buckingham Street Sydney NSW 2010 Phone: 1800 107 451 REST INDUSTRY SUPER Phone: 1300 305 775 ROBERT HERBU PO Box 8263 Armadale VIC 3143 Phone: 03 9509 0490 ROSE CORPORATE 47 Stephenson Street Cremorne VIC 3121 Phone: 03 9820 8999 RSM AUSTRALIA Level 13, 60 Castlereagh Street Sydney NSW 2000 Phone: 02 8226 4500 ST CLAIR GPO Box 1881 Sydney NSW 2001 Phone: 02 9221 4088 THE TARTAN GROUP Level 27, 101 Collins Street Melbourne VIC 3000 Phone: 03 9653 9490 TOOHEY REID CHARTERED ACCOUNTANTS GPO Box 1646 Brisbane QLD 4001 Phone: 07 3221 1055

TRADE BOOKS BOOKKEEPING 1 Newland Street Bondi Junction NSW 2022 Phone: 0411 271 948

DOMINION COLANCO PRINT GROUP Unit 4, 2 Picken Street Silverwater NSW 2128 Phone: 02 9648 2888

REVIVE PROJECTS 77-79 Canterbury Road Canterbury VIC 3126 Phone: 1300 836 863

UHY HAINES NORTON GPO Box 1735 Melbourne VIC 3001 Phone: 03 9629 4700

FLUX CREATIVE 82 St Kilda Road St Kilda VIC 3182 Phone: 03 9593 8820

ROCKET SCIENCE STRATEGIC SERVICES 147 Cavendish Street Stanmore NSW 2048 Phone: 02 9580 6889

VERVE GROUP 2/73 Harley Street Alice Springs NT 0870 Phone: 08 8120 4877

FUSE Level 3, 116 Miller Street North Sydney NSW 2060 Phone: 02 9008 8500

SOURCELINX PO Box 6226 Yatala QLD 4207 Phone: 07 3804 7887

WALKER WAYLAND (WA) level 2, 129 Melville Parade Como WA 6152 Phone: 08 9364 9988

HEADMARK 9/1 Dank Street Waterloo NSW 2074 Phone: 02 9318 2726

SWEAR WORDS 1/224 Swan Street Richmond VIC 3121 Phone: 03 9421 3572

HOWARD RICH & ASSOCIATES PO Box 6447 North Sydney NSW 2059 Phone: 0414 550 751

THE BANNER LADY 2A Gateway Drive Carrum Downs VIC 3201 Phone: 03 9775 0832

INFORMATEL 620 St Kilda Road Melbourne VIC 3044 Phone: 03 9510 2322

THE IDEAS SUITE 175 New South Head Road Edgecliff NSW 2027 Phone: 02 9279 3330

LEMONTREE MARKETING 37 Christine Avenue Miami QLD 4220 Phone: 0424 867 866

THE RED REPUBLIC Level 1, 11 Wicklow Street Kangaroo Point QLD 4169 Phone: 07 3252 5735

MARKETING AND BRANDING COMPANY 164 Bank Street South Melbourne VIC 3205 Phone: 03 8696 9700

THE SPHERE AGENCY Level 1/6 Palmer Parade Cremorne, Melbourne VIC 3121 Phone: 03 8679 2200

MAYNARD IMAGING 100 Green Street Richmond VIC 3121 Phone: 0409 902 002

THRIVE PROMOTIONAL PRODUCTS PO Box 236 Manly NSW 1655 Phone: 02 9977 0215

MEDIACOM AUSTRALIA 65 Berry Street Sydney NSW 2060 Phone: 02 9463 7000

TLS MARKETING Phone: 0475 031 572

ADVERTISING & MARKETING 1300 EZYCALL 37 – 39 Aberdeen Road Altona VIC 3018 Phone: 1300 EZYCALL AD MARKETING AUSTRALIA PO Box 1888, Southport BC Gold Coast QLD 4215 Phone: 1300 537 425 BEATTY MARKETING SOLUTIONS 22 Ahern Road Packenham VIC 3812 Phone: 0409 174 565 BEETLE BRANDING 596 Canterbury Road Vermont VIC 3133 Phone: 03 9873 3433 BENGA DESIGNS 18 Hayward Street Stafford QLD 4053 Phone: 07 3352 6972 BENIE 5/31 Sabre Drive Port Melbourne VIC 3207 Phone: 1300 136 035 BISCUIT® VIC Phone: 0455 817 315 BUSINESS COMMUNICATIONS MANAGEMENT PO Box 1912 Oxenford QLD 4209 Phone: 07 5573 7970 COATES SIGNCO SERVICE 242 Young Street Waterloo NSW 2017 Phone: 02 9699 3122 COMMUNIKATE ET AL Upstairs, 200 The Parade Norwood SA 5067 Phone: 08 8331 1444 CONCEPT FACTORY PO Box 12 Campelltown NSW 2560 Phone: 1300 665 667 CREATIVE BREW MARKETING AND DESIGN Suite 8/51 City Road Southbank VIC 3006 Phone: 03 8677 2248 DEEPEND PO Box 146 Surry Hills NSW 2010 Phone: 02 8917 7900 DIRTY CHOOK 22 Prince Street Paddington QLD 4064 Phone: 07 3369 4200 DMC DIGITAL PO Box 1136 Crows Nest NSW 1585 Phone: 02 9439 4111

MEDIA M GROUP Unit 15 Level 2 10 Clifton Street Prahran VIC 3205 Phone: 1300 722 940 MICHELS WARREN 96 Melbourne Street North Adelaide SA 5006 Phone: 08 8267 6888 MITCHELL COMMUNICATION GROUP Level 4, 111 Cecil Street South Melbourne VIC 3205 Phone: 03 9690 5544 MYGUESTLIST 51 Victoria Crescent Abbotsford VIC 3067 Phone: 03 9999 2585 NORMAN CONNELL ADVERTISING Level 1, 240 Chapel Street Prahran VIC 3181 Phone: 03 9529 4744 OMC CONNECT PO Box 1124 Mooloolaba QLD 4557 Phone: 07 5444 3473 ORGANISE INTERNET PO Box 274 Gosford NSW 2250 Phone: 02 4325 9862 POINT B ADVERTISING & DESIGN PO Box 431 Black Rock VIC 3193 Phone: 03 9521 8555 PROMOTEM Suite 603, Asian Pacific House 4343 St Kilda Road Melbourne VIC 3004 Phone: 03 9820 4600

TOTAL IMAGE GROUP PO Box 199 Westgate NSW 2048 Phone: 02 8188 6008 TOTAL MARKETING PO Box 587 Waverley NSW 2024 Phone: 0433 399 294 UNIVERSAL APPROACH Factory 2, 6 Superior Drive Dandenong South VIC 3175 Phone: 03 9706 5599 VISUAL UNITY 105d Carpenter Street Brighton VIC 3186 Phone: 03 9592 0622 YOUR IMAGE MARKETING & MEDIA 12 Kilby Street Kellyville Ridge NSW 2155 Phone: 0488 607050 ZING COMMUNICATIONS AUSTRALIA 131 – 133 Devonshire Street Surry Hills NSW 2010 Phone: 02 8303 646 ZOO MEDIA 2/2 Newcastle Street Burleigh Heads QLD 4220 Phone: 07 5587 7222

“Franchisees now more than ever, need to seek specialist franchise legal advice before entering into a franchise to help them understand the key obligations, responsibilities and risks.” Robert Toth

2 0 2 4 F R A NCHISE DIRECTORY | 101

AU S T R A LI A N PROF E SSION A L SE RV ICE S LIS T INGS BANKS / FINANCIAL INSTITUTIONS

Business Services

ANZ BANKING GROUP 7/833 Collins Street, Docklands VIC 3008 Phone: 0481 007 663

10 THOUSAND FEET Level 8, 275 Alfred Street North Sydney NSW 2060 Phone: 02 8080 7544

AUSTRALIAN BUSINESS & LENDING SOLUTIONS PO Box 1328 Cronulla NSW 2230 Phone: 0419 242 546

1800 ON HOLD PO Box 2325 Burleigh BC QLD 4220 Phone: 07 5587 7222

AUSTRALIAN CAPITAL HOME LOANS PO Box 1275 Slacks Creek QLD 4127 Phone: 1300 797 338 AUSTRALIAN LENDING CORPORATION 46 Mt Gravatt Capalaba Road Upper Mt Gravatt QLD 4122 Phone: 1300 555 311 AXSESSTODAY Level 9, 360 Collins Street Melbourne VIC 3000 Phone: 1300 586 936

AA REALESTATE & BUSINESS BROKERS Suite 88b, 90 Lorimer Street Docklands VIC 3000 Phone: 03 9645 2988 ADP Level 1, 6 Nexus Ct Mulgrave VIC 3170 Phone: 1800 000 729 AGILITY MERCEDES-BENZ FINANCIAL 44 Lexia Place Mulgrave VIC 3170 Phone: 03 9566 9266

BANK OF QUEENSLAND National Phone: 1300 557 272

ALLPOS 646 Murray Street West Perth WA 6005 Phone: 08 9226 4272

BANKWEST BUSINESS PO Box E237 Perth WA 6841 Phone: 13 7000

ASCENDER PAYROLL SERVICES 17-23 Station Street Malvern VIC 3144 Phone: 03 9211 8233

CFI Financial Level 7, 32 Phillip Street Parramatta NSW 2150 Phone 1 300 760 930

AVID TECH MULTIMEDIA 8 Sussex Court Wonthaggi VIC 3995 Phone: 03 5672 1872

CAPIFY Level 7, 32 Phillip Street Parramatta NSW 2150 Phone 1 300 760 930

BALLOON DÉCOR Phone: 0414 546 173

COMMONWEALTH BANK Level 3 Tower B, Citadel Towers 799 Pacific Highway, Chatswood NSW 2067 Phone: 1800 457 226 EBUSINESS LOAN Level 8, 350 Collins Street Melbourne VIC 3000 Phone: 1300 551 730

BILL BUDDY PO Box 1443 Nerang QLD 4211 Phone: 1300 303 278 BSF GROUP 45 Kremzow Road Strathpine QLD 4500 Phone: 07 3205 5535

HSS FINANCE Phone: 1300 506 720

BUSINESS EVENTS TASMANIA Level 5, 39 Murray Street Hobart TAS 7000 Phone: 03 6231 1366

LIVINGBRIDGE Level 18, 101 Collins Street Melbourne VIC 3000 Phone: 03 9653 7382

BUSINESS SA 136 Greenhill Road Unley SA 5061 Phone: 08 8300 0000

NATIONAL AUSTRALIA BANK National Phone: 131 012

CHAS CLARKSON 1028 Botany Road Mascot NSW 2020 Phone: 1300 300 195

ONDECK Phone: 1800 676 652 RAMS FINANCIAL GROUP Level 12/321 Kent Street Sydney NSW 2000 Phone: 1800 616 082 SME FINANCE GROUP FLEET & VEHICLE PURCHASING Level 5, 15-19 Claremont Street South Yarra VIC 3141 Phone: 1300 293 866 SPOTCAP Phone: 1800 107 010 THE ELCANO GROUP Brisbane QLD 4000 Phone: 07 3103 2760 WESTPAC BANKING CORPORATION National Phone: 132 142

102 | 2 0 2 4 FR A NCHISE DIR ECTO RY

COFFEE BELLA 7 Neaumann Court Kunda QLD 4556 Phone: 1300 721 811 CORPORATE THEATRE 85 Rose Street Annandale NSW 2038 Phone: 02 9555 7299 COMMERCIAL FOOD MACHINERY Clayton Branch: 1418a Centre Road Clayton VIC 3168 Phone: 03 9543 1611 COST REDUCTION ANALYSTS 301 48 Atchinson Street St Leonards NSW 2065 Phone: 1300 360 647 CREATIVE DESIGN 52B Winterton Road Clayton VIC 3168 Phone: 1300 662 390

CTA AUSTRALIA 67/71 Logistic Street Keilor Park VIC 3042 Phone: 03 9334 2620 DAIMLER FLEET MANAGEMENT Private Bag 12 Mt Waverley VIC 3149 Phone: 0429 982 597 DELOITTE PO Box 38 Parramatta NSW 2150 Phone: 02 9322 7000 DESIGN DESIGN PO Box 652 Springwood QLD 4127 Phone: 07 3808 3122 DESIGN GALLERY PO Box 1209 QLD 4507 Phone: 07 3408 1253 DIFFUSEHR Level 2/32 Garden Street South Yarra VIC 3141 Phone: 03 9098 4318 DIVERSIFIED EXHIBITIONS Level 3, 424 St Kilda Road Melbourne VIC 3004 Phone: 03 9261 4500 DIVERSE SHOPFITTERS 68 McDowell Street Welshpool WA 6106 Phone: 08 9258 8555 DREAMWEAVERS EVENT CREATORS & PRODUCERS 47 Leda Drive Burleigh Heads QLD 4220 Phone: 1300 883 809 EGNATIUM Level 9, 127 Creek St Brisbane QLD 4000 Phone: 07 3036 1152 EMPLOYRITE PO Box 509 Burwood VIC 3125 Phone: 03 9808 3055 EVENTS 720 3/12 Norton Drive Melton VIC 3337 Phone: 03 9131 1626 EXALT 4TH PARTY SOLUTIONS 5 Bentham Place Castle Hill NSW 2154 Phone: 02 9659 1550 EZYPAYROLL Suite 3 /280 Sir Donald Bradman Drive Cowandilla SA 5000 Phone: 08 7324 3869 FRANDATA & AUSTRALIAN FRANCHISE REGISTRY™ Level 8, 1 O’Connell Street Sydney NSW 2000 Phone: 02 8346 6093 FRANCHISE EXPO (Specialized Events) franchisingexpo.com.au FUSION5 Level 16, 60 Albert Road South Melbourne VIC 3205 Phone: 1300 156 640 GAFFNEYS EVENT LOGISTICS Suite 15/79 Manningham Road Bulleen VIC 3105 Phone: 1300 013 533 GOOD BUSINESS CONSULTING Phone: 02 9688 3325 GRACEFUL SOLUTIONS Phone: 0400 865 277

HOLIDAYXP Level 1, Shop 23B Centro Box Hill North 17 Market Street, Box Hill VIC 3128 Phone: 03 9020 7855

MINIT COMMERCIAL PO Box 3185 Kirrawee DC NSW 2231 Phone: 1800 786 086

SYNERGY BUSINESS CENTRES Level 1, 11 Lord Street Botany NSW 2019 Phone: 02 8335 0800

HOSPITALITY EQUIPMENT 2020 Unit 6/6 Tennyson Street Granville NSW 2142 Phone: 02 9637 3737

MJW Suite 2, Upper Level, Jones Bay Wharf 26-32 Pirrama Road, Pyrmont NSW 2009 Phone: 02 8514 8300

HR CENTRAL Level 10, Trak Centre 443 - 449 Toorak Road Toorak VIC 3142 Phone: 1300 717 721

MPM MARKETING SERVICES 110 Fairbank Road Clayton VIC 3168 Phone: 03 8551 5300

TAILORMAID COMMUNICATIONS The Maids’ Quarter, Ground Floor, Studio 5 1-19 Uther Street Surry Hills NSW 2010 Phone: 02 9212 2280

IBS INFOTECH 12 Railway Terrace Milton QLD 4064 Phone: 07 3369 7666 ICMI SPEAKERS & ENTERTAINERS PO Box 2311 Prahran VIC 3181 Phone: 03 9529 3711

MYSTERY CUSTOMER GPO Box 3838 Sydney NSW 2001 Phone: 1300 601 234 NT CONVENTION BUREAU Level 29, 420 George Street Sydney NSW 2000 Phone: 02 9361 1961

ICON VISUAL MARKETING 16 Mitchell Street Camden NSW 2570 Phone: 1300 138 984

PACNET PO Box 12101 A’Beckett Street Post Office Melbourne VIC 8006 Phone: 133 639

IP SOLUTIONS INTERNATIONAL Jones Bay Wharf, 86, 26-32 Pirrama Road Pyrmont NSW 2009 Phone: 1300 975 630

PROFICIENT PROJECTS PO Box 1133 Beenleigh QLD 4207 Phone: 1300 132 141

IWS AUSTRALIA Phone: 1300 797 497

RACV ROYAL PINES RESORT Ross Street Benowa QLD 4217 Phone: 1800 886 880

JAGO Phone: 0412 267 344 JEJAK GRAPHICS Phone: 0422 267 639 JOSEPH DAHDAH & CO UNIFORMS 266 Cleveland Street Sydney NSW 2010 Phone: 02 9319 3420 KEEP LEFT PR 42 Moray Street Southbank VIC 3006 Phone: 03 9268 7800 KRNETA BUILDING SURVEYORS Suite 5, 39A Glenferrie Road Malvern VIC 3144 Phone: 03 9509 3176 LEASEEAGLE PO Box 4120 Richmond VIC 4120 Phone: 03 9827 7701 LEASING INFORMATION SERVICES Suite 3.02, Level 3 Axis Corporate Park 46-50 Kent Road Mascot NSW 2020 Phone: 1300 RETAIL LINK BUSINESS FRANCHISING PO Box 12324 Penrose, Auckland New Zealand Phone: 1300 763 668 LOGOVISION 169 Main North Road Nailsworth SA 5083 Phone: 08 8342 5122 MACROPLAN Level 16, 330 Collins Street Melbourne VIC 3000 Phone: 0411 611 521 MANTRA GROUP Level 11, 175 Castlereagh Street Sydney NSW 2000 Phone: 02 8062 5062 MILWARD DORAN Level 8, 65 York Street Sydney NSW 2000 Phone: 02 8215 1512

RAMP HOLDINGS 10 Stokes Avenue Alexandria NSW 2015 Phone: 02 8197 3333

TANDA Level 1/490 Adelaide Street Brisbane QLD 4000 Phone: 1300 859 117 Team Accelerate Phone: 0487 008482 THE CONTACT GROUP Suite 93, Level 9, 8-24 Kippax Street Surry Hills NSW 2010 Phone: 1300 654 905 THE ENERGY ALLIANCE Suite 1/Level 1/526 Whitehorse Road Mitcham VIC 3132 Phone: 03 9872 6869 THE FRANCHISE COMPANY 13 Skinner Street Hastings VIC 3915 Phone: 0478 007 613 THE MARKETING LAB Level 5, 12 Commercial Road Newstead QLD 4006 Phone: 07 3088 3021 THE REALISE GROUP Studio 53, 91 Moreland Street Footscray VIC 3011 Phone: 03 9687 2360

RECRUIT SHOP PO Box 824 North Sydney NSW 2059 Phone: 1300 411 740 REDBACK CONFERENCING Level 21, 320 Pitt Street Sydney NSW 2000 Phone: 02 8014 5150 REDEEM Phone: 1300 733 336 REGUS Phone: 1800 983 843 RELOAD CONSULTING PO Box 703 Toowong QLD 4066 Phone: 07 3368 3667 S2i Suite 2.01, 66 King Street Sydney NSW 2000 Phone: 02 9262 4766 SERVICE INTEGRITY PO Box 540 Figtree NSW 2525 Phone: 1300 799 868 SERVICEM8 PO Box 43221 Casuarina NT 0811 Phone: 03 9016 3217 SHAPE SHOPFITTERS 23 Simms Road Greensborough VIC 3088 Phone: 03 9432 1044 SMALL FISH BUSINESS COACHING PO Box 1664 Byron Bay NSW 2481 Phone: 02 5612 9836 STONE AND CHALK Level 2, AMP Tower, 50 Bridge Street Sydney NSW 2000

The Proven Group Servicing Australia Wide Phone: 1300 312 502 Email: info@theprovengroup.com.au Website: www.theprovengroup.com.au Business description: At The Proven Group our Mission is to empower businesses to create harmonious and productive work environments. We strive to be the cornerstone in assisting you to build great workplaces by outsourcing our extensive and specialised expertise in Human Resources. We spend time getting to know You, your Franchise System, your Business and your Team. We become part of your team; assisting you with all the people related things that always appears too difficult. We are your People Experts; with proactive strategies that minimise disruption to business whilst maintaining compliance and an awesome culture that makes it easy to find new people. TOURISM NEW ZEALAND Phone: 02 8299 4800 TU PROJECTS PO Box 7076 East Brisbane QLD 4169 Phone: 1300 659 399 VERVE RECRUITMENT Phone: 1300 88 26 44 VERIMARK 62/23 Narabang Way Belrose, NSW 2085 Phone: 02 9450 0099

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AU S T R A LI A N PROF E SSION A L SE RV ICE S LIS T INGS VIVA ENERGY AUSTRALIA 720 Bourke Street, Docklands VIC 3008 03 8823 4897

FRANCHISE CENTRAL Level 1, 459 Toorak Road Toorak VIC 3142 Phone: 1300 558 278

FRANCHISING INTERNATIONAL PO Box 757 Sanctuary Cove QLD 4212 Phone: 1300 295 898

VOYAGES - ULURU MEETING PLACE Level 9, 179 Elizabeth Street Sydney NSW 2001 Phone: 02 8296 8067

FRANCHISE DEVELOPMENT (Div of Wollermann Services)

GROUP SEVEN FRANCHISING 39 Charles Street Norwood SA 5067 Phone: 08 8333 7777

WAIVESTAR GROUP Phone: 03 9487 2100

HILL ROGERS Level 5, 1 Chifley Square Sydney NSW 2000 Phone: 02 9232 5111

WOOLLAM CONSTRUCTIONS PO Box 7154 East Brisbane QLD 4169 Phone: 07 3456 1600

Franchise Consulting & Development ALLIANCE PROJECT SERVICES PO Box 301 St Pauls NSW 2031 Phone: 1300 763 774 AUSTRALIAN FRANCHISING SYSTEMS Suite 6, 137 Main Street Osborne Park WA 6017 Phone: 08 9444 5100 BUSINESS DEVELOPMENT ALLIANCE Level 2, Suite 6A, 47 Kishorn Road Applecross WA 6153 Phone: 08 9364 3811 BUSINESS DEVELOPMENT COMPANY Melbourne, Sydney, Brisbane, Cairns Phone: 1300 53 44 70 BUSINESS INTERNATIONAL Suite 110, 358 Clarendon Street South Melbourne VIC 3205 Phone: 0400 017 882 CARIBLUE PO Box 3187 Robina Town Centre QLD 4230 Phone: 0412 618 723 CEO CONSULTING Level 1 99 Queen Street Melbourne VIC 3000 Phone: 1300 764484 CIVIC MANAGED SERVICES 1100 Bourke Road (Locked Bag 5001) Alexandra NSW 2015 Phone: 02 9206 8877 CRECER CONSULTING 222 St Kilda Rd St Kilda VIC 3182 Phone: 0406 592 233 DC STRATEGY Level 23/223 Liverpool Street, Sydney, NSW. Phone: 1300 682 657 DEMOGRAPHICS ONLINE PO Box 52 Clifton Hill VIC 3068 Phone: 0411 098 691 DCG DONALDSON CONSULTING GROUP Level 20 AMP Place Brisbane QLD 4000 Phone: 0419 704 982 ENTERPRISE 21 2/22 Montana Road Miami QLD 4220 Phone: 1300 786 332 FRANCHISE 4 U Phone: 1300 549 200 FRANCHISE ADVISORY CENTRE PO Box 15304 Brisbane City East QLD 4002 Phone: 07 3716 0400

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FRANCHISE READY Unit 2A 87-89 Moore Street Leichhardt NSW 2040 Phone: +612 8999 1120 Contact: Doug Downer Email: doug@franchiseready.com.au Web: www.franchiseready.com.au Business description: FRANCHISE READY helps business owners scale and grow their business into a more valuable asset through franchising. We have launched some of Australia’s fastest growing brands into the franchise sector, we have launched and supported more than 150 brands grow by becoming franchisors. We assist our clients in developing a complete, successful franchise system, We: • Create the Strategic Plan • Develop all the collateral required - Operations & Training manuals, SOP’s, Launch programs • Complete franchise feasibility reports that include • Territory mapping • Competitor analysis • Financial modelling for franchisees and the franchisor • Coordinate Marketing collateral - Style & Fit out guides, Advertising, Brochures, Prospectus • Support through the documentation process with lawyers and Accountants • Recruit Franchisees and Key Executives for the franchisor • Complete site identification and lease negotiation of new locations • We coach, mentor, and support emerging franchise brands and their key executives • We have a business broking division that assist all business owners with sale of their business Franchise Ready is The One stop shop for everything franchising, over 150 brands with 100% success rate. Year established: 2012 FRANCHISE RELATIONSHIPS INSTITUTE PO Box 8487 Armadale VIC 3143 Phone: 07 3510 9000 FRANCHISE SIMPLY 101 John Lund Drive Hope Island QLD 4212 Phone: 1300 960 136 FRANCHISE SYSTEMS GROUP PO Box 496 Cammy NSW 2062 Phone: 1300 658 311 FRANCHISE WORKS Suite 321, 8 Point Street Pyrmont NSW 2009 Phone: 0417 811 522 FRANCHISEE SUCCESS Phone: 1300 159 117

MACQUARIE FRANCHISE SYSTEMS PO Box 424 Hornsby NSW 1630 Phone: 02 9415 4655 MARKET MINDS PO Box 15 Golden Beach QLD 4511 Phone: 0407 627 243 ORDIUM PO Box 1029 Toowong DC QLD 4066 Phone: 0413 871 828 PRICE WATERHOUSE COOPERS 2 Southbank Boulevard Southbank VIC 3006 Phone: 03 8603 1000 REMARKABLE FRANCHISES PO Box 383 Maylands WA 6931 Phone: 08 6555 7780 RESURG GROUP PO Box 196 Alexandria NSW 2015 Phone: 1300 132 138 RETAIL DOCTOR GROUP PO Box 209 Milsons Point NSW 2061 Phone: 02 9460 2882 RETAIL E-VIRONMENT 624 St Kilda Towers, 1 Queens Road Melbourne VIC 3121 Phone: 03 9863 7313 SHERPA GROUP 3 May Terrace Brooklyn Park SA 5032 Phone: 08 8354 4887 SMART FRANCHISE Phone: 0466 376 386 THE FRANCHISE INSTITUTE PO Box 667 Vaucluse NSW 2030 Phone: 1300 855 435 THE FRANCHISE SHOP Suite 19, 653 Mountain Highway Bayswater VIC 3153 Phone: 1300 139 557 THE FRANCHISE WHISPERER Suite 28a, 82 Keilor Road Essendon North VIC 3040 Phone: Steve +61 433 288 373 Karen +61 419 155 758 VISION ALLIANCE PO Box 7429 Baulkham Hills BC NSW 2153 Phone: 1300 764 920

“So, if a franchisor is wanting to attract a younger franchisee, they need to have a low-cost model or innovative funding methods to get the right people into their system.” Doug Downer

GOGETTA Park Tower, 20 Pidgeon Close West End QLD 4101 Phone: 1300 512 591 SILVER CHEF Park Tower 20 Pidgeon Close West End QLD 4101 Phone: 1300 846 976

wollermann franchise developments Offices: VIC – NSW – QLD Licensed: SA – WA – NT – TAS Contact: Colin Crawford Phone: 1300 249 276 Head Office: + 61 3 9999 5488 Email: info@franchisedevelopments.com.au Website: www.franchisedevelopments.com.au Business description: Franchising involves having a reproducible profitable business system that can be taught to keen and enthusiastic franchisees. Sounds simple doesn’t it. But successful franchising involves empowering franchisees with better business strategies, better buying, better marketing and, for the franchisor, better franchise recruitment. With 26 years in the franchise industry, WFD’s role involves putting it all together with better: • Franchise Expansion Planning • Franchise Legal Documentation • Franchise Manuals / Systems • Franchise Recruitment Looking to grow your business? Contact us today. ‘Franchising businesses … Locally, nationally, internationally.’ Year established: 1994. I.L. Wollermann Pty Ltd

Franchise Funding BUSINESS LENDING 11 Bonnet Avenue Como NSW 2226 Phone: 0419 242 546

TRAXION TRAINING Suite 2D, 91 Upton Street Bundall QLD 217 Phone: 1300 286 694

Insurance Brokers AON FRANCHISE INSURANCE Phone: 03 9211 3184 ARRIVIS Suite 3, 85 Curzon Street North Melbourne VIC 3051 Phone: 03 9329 1255 BARKER MEIER INSURANCE BROKERS PO Box 7053 Hutt Street Adelaide SA 5000 Phone: 1800 066 900

IT & Communications ACTUATOR SYSTEMS AUSTRALIA PO Box 1032 Hamilton QLD 4007 Phone: 1300 905 299 AUSSIE PHONE BROKERS 537 Malvern Road Toorak VIC 3142 Phone: 03 9827 8860 AVG INTERNET SECURITY 2/101 Tulip Street Sandringham VIC 3191 Phone: 03 9581 0800 CARBONITE AUSTRALIA 2/101 Tulip Street Sandringham VIC 3191 Phone: 1300 886 673 CODERS Suite 38, 194 Breakfast Creek Road Newstead QLD 4006 Phone: 07 3257 7242 COOKING THE BOOKS Unit 4, 13-21 Thomas Street Yarraville VIC 3013 Phone: 03 9111 0111

BROOKLYN UNDERWRITING SERVICE PO Box 101 Grosvenor Place NSW 1220 Phone: 02 8274 8177

CROOMO Level 3, 32 Duncan Street Fortitude Valley, Brisbane QLD 4006 Phone: 07 3250 6800

CAPITAL MUTUAL INSURANCE BROKERS Level 1, 1140 Burke Road Balwyn North VIC 3104 Phone: 03 9819 7344

DOVETAIL BRAND ENGAGEMENT 370 St Kilda Road Melbourne VIC 3004 Phone: 03 9570 3358

INSURANCE MADE EASY Upwey VIC 3158 Toll Free: 1800 641 260

ENTEGY Suite 5, 28 Donkin Street West End Brisbane QLD 4101 Phone: 1300 730 808

KING INSURANCE BROKERS Level 2,104 Burwood Road Hawthorn VIC 3122 Phone: 03 9818 8026

EPIWEB 438 Ipswich Road Annerley QLD 4103 Phone: 07 3342 6781 FAB SAO PO Box 6803 Halifax Street Adelaide SA 5000 Phone: 0418 331 933 FONEBOX Phone: 1800 FONEBOX

Shopinsurance.com.au CFI FINANCE Level 3, 5 Cribb Street, Milton, QLD 4064 Phone: 1 300 659 676 Email: hello@cfifinance.com.au Website: www.cfifinance.com.au Business description: CFI Finance is an SME lender and specialist funder to the franchise sector. CFI has deep relationships with franchise networks across Australia and New Zealand, and unrivalled expertise and experience when it comes to franchise finance. CFI has helped thousands of entrepreneurs to achieve their new business goals with funding to start, buy, or grow their business. Year established: 2014 CITY PACIFIC FINANCE 2 Main Street Greensborough VIC 3088 Phone: 03 9432 3344

Suite 13, 317 Whitehorse Road, Nunawading VIC 3131 Contact: Fred Nadde Phone: 1300 123 300 Email: fred@steadfasteastern.com.au Website: www.shopinsurance.com.au Business description: Shopinsurance has been looking after the needs of franchisees and franchisors for over 15 years. We offer via our website automated business insurance solutions backed by “one on one” personal advice, to ensure all our customers receive a personal level of care. We look after the needs of franchisees such as Just cuts, Hairhouse Warehouse, Gloria Jeans, AFL stores, Michel’s patisserie, Subway and Schnitz. All it takes is one phone call or email and we take the worry out of what insurance coverage you need, how much it costs and best way to structure your insurance for one shop or for a franchisor insurance facility for all. Give our Director a call on 1300 123 300 Australia wide. Year established: 1999

FRANCHISE CLOUD SOLUTIONS Sydney NSW Phone: 1800 227 881 FRANCHISING1ST Level 1, Unit 23, 160 Lytton Road Bulimba QLD 4171 Phone: 1300 244 244 KARMAN GROUP Suite 6, 8-12 Sandilands Street South Melbourne VIC 3205 Phone: 1300 730 235 LIQUID STATE 11b/96 Cleveland Street Greenslopes Brisbane QLD 4120 Phone: 07 3162 4216 MAXXAM COMPUTER SYSTEMS 553 Glenferrie Road Hawthorn VIC 3122 Phone: 1300 629 926 MICRONET SYSTEMS (HARMONIQ) Suite 8, Level 2, 2-4 Merton Street Sutherland, NSW 2232 02 9542 2000 MOBILE APP CITY PO Box 303 Parkwood WA 6147 Phone: 0487 896 061 2 0 2 4 F R A NCHISE DIRECTORY | 105

AU S T R A LI A N PROF E SSION A L SE RV ICE S LIS T INGS NEC Private Bag 1111 Mulgrave VIC 3170 Phone: 131 632

TASK RETAIL TECHNOLOGY Suite 16/90 Mona Vale Road Mona Vale NSW 2103 Phone: 02 9997 3500

AVENTUS Little Tokyo Two HQ, 36 Mein Street Spring Hill QLD 4000 Phone: 1300 294 539

NETCOMM 2-6 Orion Road Lane Cove NSW 2066 Phone: 02 9424 2000

THEDOCYARD Phone: 0438 410 598

AVENUE SOLUTIONS PO Box 7567 Melbourne VIC 3001 Phone: 03 9092 9891

NETSTARTER Level 2, 26-28 Wentworth Avenue Surry Hills NSW 2010 Phone: 02 9273 7777 NOQ MOBILE ORDERING Suite 1, 11 French Street Adelaide SA 5000 Phone: 1800 028 128 OE DESIGN 17/79 West Burleigh Road Burleigh Heads QLD 4220 Phone: 1300 736 764 PEOPLEINSITE Level 11, 83 Mount Street North Sydney NSW 2060 Phone: 02 9964 9716 PNORS TECHNOLOGY GROUP 10/435 Williamstown Road Port Melbourne VIC 3004 Phone: 03 9135 1900 PRISM SOLUTIONS Suite 3, 214 Bay Street Brighton VIC 3186 Phone: 03 9596 8633 PROFESSIONAL ADVANTAGE SERVICE Level 16, 124 Walker Street North Sydney NSW 2060 Phone: 02 9919 8900 PROFESSIONAL OUTSOURCE SOLUTIONS Unit B1, Jetstream Business Park 5 Grevillea Place Brisbane Airport QLD 4007 Phone: 1300 600 774 PRONTO SOFTWARE 20 Lakeside Drive East Burwood VIC 3151 Phone: 03 9887 7770 REACH LOCAL Level 7, 717 Bourke Street Docklands VIC 3008 Phone: 03 8671 3626 REALESTATE IT Level 1, 466 Malvern Road Prahran VIC 3181 Phone: 0403 313 521 RIDDELL CLARE CONSULTING 45 Kathryn Court Riddells Creek VIC 3431 Phone: 0418 125 393 SACO TECHNOLOGY PO Box 472 Burpengary QLD 4505 Phone: 1300 664 186 ST SOFTWARE PO Box 6275 Frenchs Forest NSW 2086 Phone: 02 9975 4648 STORE FINDER Unit 13, 1150 Pittwater Road Collaroy NSW 2097 Phone: 02 8003 4580 SYRON 38 Berwick Street Fortitude Valley QLD 4106 Phone: 07 4270 79 766 TANDA Level 1, 490 Adelaide Street Brisbane QLD 4000 Phone: 1300 859 117

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THE MISSING LINK NETWORK INTEGRATION 9-11 Dickson Avenue Artarmon NSW 2064 Phone: 1300 865 865 THINKING AUSTRALIA Suite 304, 620 St Kilda Road Melbourne VIC 3004 Phone: 03 9525 1255 TRURATING Level 6, 40 King Street Sydney NSW 2000 Phone: 1800 380 567 TT GROUP COMMUNICATIONS 3/42 Cavendish Road Coorparoo QLD 4151 Phone: 1800 888 555 VIDSTEP PTY The Precinct, Level 3, 315 Brunswick Street Fortitude Valley QLD 4006

B2B LAWYERS PO Box 572 East Melbourne VIC 8002 Phone: 03 8602 4000 BAKER & MCKENZIE Level 27, A.M.P. Centre 50 Bridge Street Sydney NSW 2000 Phone: 02 9225 0200 BAKER LOVE LAWYERS PO Box 123 Wallsend NSW 2287 Phone: 02 4951 5766 BARRETT WALKER Suite 8, 150 Chestnut Street Cremorne VIC 3121 Phone: 03 9428 1033

VIRTUAL METHOD NSW 2026 Phone: 0499 789 658

BAYBRIDGE LAWYERS 1/109 Pitt Street Sydney NSW 2000 Phone: 02 9232 3511

WEB PROFITS Level 1/145 Russell Street Melbourne VIC 3000 Phone: 03 8488 7821

BELL LEGAL GROUP PO Box 5193 Gold Coast MC QLD 9726 Phone: 07 5597 3366

WIRED & WIRELESS SOLUTIONS INTERNATIONAL Level 7, 6 Help Street Chatswood NSW 2067 Phone: 02 9412 2100 WORLD MANAGER Level 13, 44 Market Street Sydney NSW 2000 Phone: 02 8007 7095 ZRILO Level 4 / Suite 1 58-62 Kippax Street Surry Hills NSW 2010 Phone: 1300 009 397

Lawyers ADDISONS SOLICITORS & ATTORNEYS GPO Box 1433 Sydney NSW 2001 Phone: 02 8915 1000 ALLENS LINKLATERS Level 28, Deutsche Bank Place 126 Phillip Street Sydney NSW 2000 Phone: 02 9230 4000 ANDERSON RICE LAWYERS Level 10, 555 Lonsdale Street Melbourne VIC 3000 Phone: 03 9672 2666 ARMSTRONG LEGAL Level 35, 201 Elizabeth Street Sydney NSW 2000 Phone: 02 9261 4555 ASHURST SYDNEY Level 11 5 Martin Place Sydney NSW 2000 Phone: 02 9258 6000 ATKINSON VINDEN Level 8, 10 Help Street Chatswood NSW 2067 Phone: 02 9411 4466 ATTWOOD MARSHALL LAWYERS PO Box 334 Coolangatta QLD 4225 Phone: 07 5536 9777

BENNETT & PHILP SOLICITORS Level 13, 15 Adelaide Street Brisbane QLD 4000 Phone: 07 3001 2999 BILLINGS CLOAK PO Box 5196 Hughesdale VIC 3166 Phone: 03 9568 1833 BRENNANS SOLICITORS PO Box 27 Mooloolaba QLD 4557 Phone: 07 5438 8199 BROWN WRIGHT STEIN PO Box A2625 Sydney South NSW 1235 Phone: 02 9394 1010 BUCHANAN 284 Bay Street Brighton VIC 3186 Phone: 03 9596 8495 BYWATERS TIMMS LAWYERS Locked Bag 22 Fortitude Valley BC QLD 4006 Phone: 07 3648 9900 CENTRAL COAST BUSINESS LAWYERS 2/210 The Entrance Road Erina NSW 2250 Phone: 02 4367 4366 CERTUS LEGAL PO Box 16235 City East QLD 4002 Phone: 07 3106 3016 CHAMPION LEGAL Level 3, 60 Phillip Street Parramatta NSW 2150 Phone: 02 9635 8266 CLAYTON UTZ PO Box H3 Australia Square NSW 1215 Phone: 02 9353 4000 COLEMAN GREIG Level 11, 100 George Street, Cnr Smith Street Parramatta NSW 2150 Phone: 02 9895 9200

COMINO PRASSAS PO Box 1390 Bondi Junction NSW 1355 Phone: 02 9386 5888

HAARSMA LAWYERS 116 Wright Street Adelaide SA 5000 Phone: 1300 830 830

COOPER GRACE WARD Level 21 400 George Street Brisbane QLD 4000 Phone: 07 3231 2444

HALL & WILCOX Level 11, Rialto South Tower 525 Collins Street Melbourne VIC 3000 Phone: 03 9603 3555

COSOFF CUDMORE KNOX 73 Wakefield Street Adelaide SA 5000 Phone: 08 8211 7955 CULLEN MACLEOD PO Box 935 Nedlands WA 6909 Phone: 08 9389 3999 CURWOODS LAWYERS GPO Box 5406 Sydney NSW 2001 Phone: 02 9231 4166 DAVID LEGAL 3/43 Harris Street Fairfield NSW 2165 Phone: 02 9728 5678 DIBBSBARKER GPO Box 983 Sydney NSW 2001 Phone: 02 8233 9500 DLA PIPER Level 9, 480 Queen Street Brisbane QLD 4000 Phone: 07 3246 4000

HILLHOUSE BURROUGH MCKEOWN GPO Box 1709 Brisbane QLD 4000 Phone: 07 3220 1144 HOLDING REDLICH GPO Box 2154 Melbourne VIC 3001 Phone: 03 9321 9999 HOLMAN WEBB LAWYERS Level 17, Angel Place, 123 Pitt Street Sydney NSW 2000 Phone: 02 9390 8000 HUNT & HUNT Level 5, 114 William Street Melbourne VIC 3000 Phone: 03 8602 9200 HWL EBSWORTH Level 14, 264-278 George Street Sydney NSW 2000 Phone: 02 9334 8555

DMAW Level 3, 80 King William Street Adelaide SA 5000 Phone: 08 8210 2222 DW FOX TUCKER Level 14, 100 King William Street Adelaide SA 5000 Phone: 08 8124 1811 DOWNINGS LEGAL Level 11, Westralia Plaza 167 St Georges Terrace, Perth WA 6000 Phone: 08 9420 1564 FCB GROUP Level 18, 607 Bourke Street Melbourne VIC 3000 Phone: 03 9098 9400 FEINAUER Level 9, 231 Adelaide Terrace Perth WA 6000 Phone: 08 9420 8100 FERGUSON CANNON PO Box 5851 Maroochydore QLD 4558 Phone: 1800 640 509 FLOWER AND HART GPO Box 219 Brisbane QLD 4001 Phone: 07 3233 1233 FRANCHISE LEGAL Suite 601, 321 Pitt Street Sydney NSW 2000 Phone: 1300 798 501 GABLE LAWYERS St Kilda Rd Towers Level 1, 1 Queens Road Melbourne VIC 3004 Phone: 03 9863 9544 GADENS LAWYERS Level 25, Bourke Place 600 Bourke Street Melbourne VIC 3000 Phone: 03 9252 2555 GSM LAWYERS 228 Smith Street Collingwood VIC 3066 Phone: 03 9419 2077

IP Partnership PO Box 10857, Southport QLD 4215 Phone: 07 5591 2522 Email: sr@ippartnership.com.au Website: https://www.ippartnership.com.au/ Business description: A specialist business, franchising, and Intellectual Property legal firm. The firm acts for Franchisors, Franchisees, and business owners Australia wide. IP Partnership value long term relationships with its clients and provide prompt, professional and expert legal services within its specialised field of business law, franchising, and IP. Businesses looking to become a franchise, franchisors looking for a law firm to engage as outsourced inhouse counsel, individuals looking to buy or sell a franchised business or parties to a franchise dispute are encouraged to contact IP Partnership. Year established: 1995 KELLS LAWYERS Suite 4, Level 9, 66 Hunter Street Sydney NSW 2000 Phone: 02 9233 7411 KEMP STRANG GPO Box 475 Sydney NSW 2001 Phone: 02 9225 2500 KHQ LAWYERS 15/440 Collins Street Melbourne VIC 3004 Phone: 03 9663 9877 LAC LAWYERS PO Box 5638 West Chatswood NSW 1515 Phone: 02 9904 6800 LEGALITE PO Box 3096 Richmond VIC 3121 Phone: 03 9448 2393

LegalVision Sydney Level 2, 241 Commonwealth Street, Surry Hills NSW 2010 melbourne Level M2, 525 Collins Street, Rialto, West Podium Melbourne VIC 3000 Brisbane Level 38, 71 Eagle Street, Brisbane QLD 4000 perth Level 29, 221 St Georges Terrace Perth WA 6000 AUCKLAND Level 33, 23-29 Albert Street, Auckland 1010 MANCHESTER Colony Jactin House, 24 Hood Street Ancoats M4 6WX, United Kingdom Contact: LegalVision Phone: 1300 544 755 Email: info@legalvision.com.au Website: https://legalvision.com.au Business description: LegalVision’s experienced franchise lawyers have assisted hundreds of franchisors, franchisees and potential franchise operators across Australia, New Zealand and the United Kingdom. Our industry-leading membership for franchises offers unlimited legal advice consultations and contracts for a low monthly fee. This includes drafting and reviewing franchising and leasing documents, registration of trade marks and assistance with employment law, Franchise Code and consumer laws. Our innovative business model and custombuilt technology allows our lawyers to provide a faster, better quality and more cost-effective client experience. LegalVision has assisted more than 200,000 businesses and franchises and was recently named the fastest-growing law firm in the Asia-Pacific by the Financial Times as well as Law Firm of the Year. Year established: 2012 LEIGH ADAMS Level 3, 171 Clarence Street Sydney NSW 2000 Phone: 02 9964 0022 LEWIS HOLDWAY PO Box 138, Collins Street West Melbourne VIC 8007 Phone: 03 9629 9629 LODHIA LAWYERS PO Box H97 Australia Square NSW 1215 Phone: 02 9233 7000 LYNCH ANDREWS Suite 12, Level 10 The Christie Centre 320 Adelaide Street Brisbane QLD 4000 Phone: 07 3221 2775 MACPHERSON KELLEY Waterfront Place, Level 30, 1 Eagle Street Brisbane QLD 4000 Phone: 07 3235 0400

“Franchisees should seek to understand the reason for the change and what benefits it provides to them.” Bill Morgan 2 0 2 4 F R A NCHISE DIRECTORY | 107

AU S T R A LI A N PROF E SSION A L SE RV ICE S LIS T INGS MURFETT LEGAL PO Box 6314 East Perth WA 6892 Phone: 08 9388 3100 NICOLE LEGGAT AND ASSOCIATES Suite 1, Level 1, 1 Transvaal Avenue Double Bay NSW 2028 Phone: 02 9328 6917

MADGWICKS LAWYERS

MST LAWYERS

Level 6, 140 William Street Melbourne VIC 3000 Contact: Chris Verebes Phone: 03 9242 4744 Fax: 03 9242 4777 Email: Chris.Verebes@madgwicks.com.au Website: www.madgwicks.com.au Business description: Madgwicks Lawyers provide expert franchising advice and service both franchisors and franchisees Australia-wide. We can assist with: • Reviewing and advising on Franchise Agreements • Sale/purchase of franchise businesses • Preparation of Franchise Agreements and Disclosure Documents • Code Compliance • Consumer Law advice • Leasing • IP and branding • Litigation and dispute resolution Membership: FCA. LIV, MERITAS Year established: 1973

Level 3, 545 Blackburn Road, Mount Waverley VIC 3149 Contact: Raynia Theodore Louise Wolf Esther Gutnick Phone: 03 8540 0200 Fax: 03 8540 0202 Email: franchise@mst.com.au Business description: With 40+ years’ experience in the franchising sector, MST Lawyers is one of Australia’s leading franchising law firms. Our specialist lawyers have extensive knowledge of franchise laws and business models. Our clients, local and international, rely on us to provide current and relevant advice to ensure they are compliant with all applicable laws. We act for a range of clients from franchisors establishing, buying, selling or restructuring franchise networks to franchisees who are buying or selling their franchise. We provide the full suite of legal services to franchise networks, including advice relating to the Franchising Code and consumer law compliance, leasing, employment law, intellectual property, privacy, insolvency, and dispute resolution. Most of the work we perform is on a fixed fee basis based on an agreed scope of works which gives our clients certainty as to their legal spend. MST Lawyers received the Supplier of the Year award at the 2017 MYOB FCA Excellence in Franchising Awards. Membership: Franchise Council of Australia, and Law Institute of Victoria. Year established: 1959

MARSH AND MAHER Level 2 100 Wellington Parade East Melbourne, VIC 3002 Phone: 03 9604 9400 MARSHALLS + DENT + WILMOTH Level 21, 570 Bourke Street Melbourne VIC 3000 Phone: 03 9670 5000

MCINNES WILSON LAWYERS GPO Box 1089 Brisbane QLD 4001 Phone: 07 3231 0600

MCMAHON FEARNLEY Level 3, 256 Queen Street Melbourne VIC 3000 Phone: 03 9670 0966 MCW LAWYERS PO Box 1065 Sutherland NSW 1499 Phone: 02 9589 6666 MEYER VANDENBERG GPO Box 764 Canberra City ACT 2601 Phone: 02 6279 4444 MILLS OAKLEY PO Box 453 Collins Street West Melbourne VIC 8007 Phone: 03 9670 9111 MINTERELLISON Level 22 Waterfront Place 1 Eagle Street Brisbane QLD 4000 Phone: 07 3119 6000

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NRG LEGAL 20 Hunter Street Sydney NSW 2000 Phone: 02 9233 2511 PACE LAWYERS 192 Gilbert Street Adelaide SA 5000 Phone: 08 8410 9294 PCL LAWYERS Level 8, 446 Collins Street Melbourne VIC 3000 Phone: 1300 907 335 PIPER ALDERMAN Level 16, 70 Franklin Street Adelaide SA 5000 Phone: 08 8205 3333 RIBA BUSINESS LAWYERS 34 Duporth Avenue Maroochydore QLD 4558 Phone: 07 5479 1488

Rise Legal Gold Coast | Perth | Sydney servicing clients Australia wide Phone: 1300 064 707 Email: info@riselegal.com.au Website: www.riselegal.com.au Business description: We’re not your average law firm; we’re Rise Legal, your trusted sidekick in the exciting world of franchising! Since our launch in 2012, we’ve been helping business owners across Australia, sprinkling our unique blend of legal expertise and zest into every project we tackle. Our Power Pack of Services: Franchise Document Crafters: Transforming legal jargon into sparkling, clear documents for franchisors. Agreement Sleuths: Diving deep into agreements and disclosure docs for franchisees – no fine print escapes our super-vision! Business Deal Gladiators: Buying or selling a business? We’re in your corner, fighting for your success. Legal Guardians: Your business’s safety is our super mission. We’re here to shield you! Structure Strategists: Let’s build the strongest foundation for your business empire. Why Rise Legal? Think of us as the cape-wearing, problemsolving, legal dynamos who actually care. Boring law firm? Not us! We’re all about creating tailor-made solutions with a sprinkle of excitement. Our Fixed Fee Packages? They’re like superpowers for your budget – no surprises, just pure value. Call to Action! Don’t navigate your franchise journey alone! Grab your phone or shoot us an email. Let’s chat about how our Fixed Fee Packages can power-up your business. Year established: 2012 Offices:

MATTHEWS FOLBIGG Level 7, 10-14 Smith Street Parramatta NSW 2150 Phone: 02 9635 7966

MCLAUGHLINS PO Box 2067 Southport QLD 4215 Phone: 07 5591 5099

NORTON ROSE FULBRIGHT GPO Box 4592SS Melbourne VIC 3001 Phone: 03 8686 6000

Morgan Mac Lawyers Level 3, 145 Eagle Street, Brisbane QLD 4000 Phone: (07) 3221 2221 Email: info@morganmac.com.au Website: www.morganmac.com.au Business description: We have worked with the franchising sector for over 25 years. The franchise related legal services we provide include: • Court work and dispute resolution for franchisors and franchisees • Franchise mediation • Franchise dispute solutions and strategies • Purchase or sale of franchise businesses • Advising on franchise documents • Advising on franchise renewal or exit • Preparing franchise documents • Risk and compliance advice • Commercial and retail leasing • Privacy and privacy policy advice We work with our clients to implement their commercial objectives. Our aim is to achieve the best possible outcome for our clients. Year established: 2016

ROBBINS WATSON PO Box 2505 Burleigh BC QLD 4220 Phone: 07 5576 9999

YOUR LAW FIRM 7 Techno Park Drive Williamstown VIC 3016 Phone: 1300 896 500

ROBERT JAMES LAWYERS GPO Box 761 Melbourne VIC 3001 Phone: 03 8628 2000

legal

Doug Downer

ROBERTS LEGAL 274 Brunker Road Adamstown NSW 2289 Phone: 02 4952 3901

Point of Sale

RUSSELL KENNEDY SOLICITORS Level 12, 469 La Trobe Street Melbourne VIC 3000 Phone: 03 9609 1555

wollermann franchise developments

Sanicki Lawyers 9 Regent Street, Prahran VIC 3181 Phone: (03) 9510 9888 Email: robert@sanickilawyers.com.au darren@sanickilawyers.com.au Website: www.sanickilawyers.com.au Business description: Sanicki Lawyers is a commercial franchising licensing and intellectual property practice and a member of the (IFLA) International Franchise lawyers Association and (FCA ) Franchise Council of Australia with over 35 years expertise in the Franchise sector. Year established: 2009 SLATER & GORDON 44 Market Street Sydney NSW 2000 Phone: 1800 555 777 SLF LAWYERS Level 8, 160 Queen Street Melbourne VIC 3001 Phone: 03 9600 2450 STEPHENS LAWYERS & CONSULTANTS PO Box 16010 Collins Street West VIC 8007 Melbourne VIC 3000 Phone: 03 8636 9100

Offices: VIC – NSW – QLD Licensed: SA – WA – NT – TAS Contact: Colin Crawford Phone: 1300 249 276 Head Office: + 61 3 9999 5488 Email: info@franchisedevelopments.com.au Website: www.franchisedevelopments.com.au Business description: As we develop franchise systems and recruit franchisees we are up-to-date with the latest legal issues facing franchisors and franchisees. Our Legal Services include; • Protecting franchisor Intellectual Property • Preparing and reviewing Franchise Agreements • Preparing Disclosure Documentation • Conducting Franchise Compliance Audits • Preparing Franchisor Premises Agreements • Implement Company Structure Planning • International Franchising With 26 years in the franchise industry, WFD’s legal professionals have a reputation of being the best in the industry. To discuss any legal matter concerning franchising your business contact us today. ‘Franchising businesses … Locally, nationally, internationally.’ Year established: 1994. I.L. Wollermann Pty Ltd

Loyalty marketing

THOMSON GEER GPO Box 3909 Sydney NSW 2001 Phone: 02 8248 5800 THYNNE & MACARTNEY GPO Box 245 Brisbane QLD 4001 Phone: 07 3231 8888 TRESSCOX LAWYERS Level 9, 469 La Trobe Street Melbourne VIC 3000 Phone: 03 9602 9444 WISEWOULD MAHONY Level 8, 419 Collins Street Melbourne VIC 3000 Phone: 03 9629 8333

ADVANTAGE SOLUTIONS 2 Greenwood Street Abbotsford VIC 3067 Phone: 03 8417 9888 CUSTOM HOSPITALITY SYSTEMS Unit 15 / 538 Gardeners Road Alexandria NSW 2015 Phone: 1300 308 603 MINIPOS PO Box 169 Brunswick Heads NSW 2483 Phone: 1300 791 420 NCR SILVER Phone: 1800 940 975 ORDERMATE 59 Fennell Street Port Melbourne VIC 3207 Phone: 1300 667 067 REDCAT 70 Park Street South Melbourne VIC 3205 Phone: 1300 473 322 RETAIL EXPRESS Level 10, 320 Adelaide Street Brisbane QLD Phone: 1300 732 618 SHIFT 8 PO Box 981 Woollahra NSW 1350 Phone: 02 9571 4126 SWIFTPOS 10/135 Ferny Way Ferny Hills QLD 4055 Phone: 07 3351 8777 TYRO PAYMENTS 02 8907 1745 VEND HQ 143 Cecil Street South Melbourne VIC 3205 Phone: 03 8593 7854

SWAAB ATTORNEYS Level 1, 20 Hunter Street Sydney NSW 2000 Phone: 02 9233 5544 TALBOT OLIVIER Level 8, Wesfarmers House, 40 The Esplanade Perth WA 6000 Phone: 08 9420 7100

“While there is no single behavioural style or motivator that makes a successful business owner, there are similarities shared by the most successful.”

Printing

Points4Purpose Pty Ltd L27, 101 Collins St, Melbourne Vic 3000 Phone: 0410 322 999 Email: ivans@points4purpose.com.au Website: www.points4purpose.com.au Business description: Points4Purpose enables participating businesses to grow the lifetime value of their customers by enabling them to earn cashback – and then opening up the opportunity to support a cause that they are passionate about. Year established: 2018

FREELEASE COPIERS Unit 7, 12-18 Clarendon Street Artarmon NSW 2064 Phone: 1800 636344 PRINTING BRISBANE PO Box 597 Springwood QLD 4127 Phone: 0401 838 040

“First things first, let’s get one thing straight – not all franchises are created equal.”

“We understand you may experience unexpected events which can make it hard to meet your obligations. If you have any difficulty paying in full or on time, contact us before the due date to discuss your options, which may include a payment plan.”

Carmel Brown

Emma Rosenzweig 2 0 2 4 F R A NCHISE DIRECTORY | 109

AU S T R A LI A N PROF E SSION A L SE RV ICE S LIS T INGS recruitment

PITNEY BOWES SOFTWARE Suite 1, Level 1 68 Waterloo Road Macquarie Park NSW 2113 Phone: 02 9437 6255 SPECTRUM ANALYSIS Suite 6, 407 Canterbury Rd Surrey Hills VIC 3127 Phone: 03 9830 0077

wollermann franchise developments Offices: VIC – NSW – QLD Licensed: SA – WA – NT – TAS Contact: Colin Crawford Phone: 1300 249 276 Head Office: + 61 3 9999 5488 Email: info@franchisedevelopments.com.au Website: www.franchisedevelopments.com.au Business description: At WFD we have a very successful track record in the recruitment of franchisees for well-known national networks and for new franchise groups. We’ve been selling franchisee businesses and handled the recruitment process for franchisors for over 26 years, so our experience is second to none in the Australian franchise industry. Our Recruitment Services include: • Personality profiling each candidate • Preparing marketing recruitment material • Handling the recruitment process to appoint Franchisees, Master Franchisees and Licensees • Selling existing franchise groups and their networks • Assisting International Franchisors enter the Australian market • Selling internationally Australian Franchisors’ I.P. rights To discuss recruiting franchisees for your franchise group or to assist international companies expand into Australia and New Zealand, contact us today. ‘Franchising businesses … Locally, nationally, internationally.’ Year established: 1994. I.L. Wollermann Pty Ltd

Site Selection & Leasing BLUEMARQ COMMERCIAL PO Box 95 Padstow NSW 2211 Phone: 0401 138 814 BUSINESS GEOGRAPHICS PO Box 838 Paddington QLD 4064 Phone: 07 3118 5036 CARRIGAN RETAIL CONSULTING 101 Rockbourne Terrace Paddington QLD 4064 Phone: 0419 653 555 CBRE GLOBAL CORPORATES SERVICES Level 1, 12 Creek Street Brisbane QLD 4001 Phone: 07 3234 9100 DALY INTERNATIONAL Level 1 Solitaire 12 Help Street Chatswood NSW 2067 Phone: 02 8241 9800 INSITE DATA SOLUTIONS Suite 39, 278 Church Street Richmond VIC 3121 Phone: 1300 336 647 LEASEEAGLE Phone: 1300 887 609

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VERIMARK 62/23 Narabang Way Belrose NSW 2085 Phone: 02 9450 0099

Training, Mentoring & Development APM TRAINING INSTITUTE Ground Floor, 213 Miller Street North Sydney NSW 2060 Phone: 02 9954 7377 AUSTRALIAN COLLEGE QED Level 1, 410 Oxford Street Bondi Junction NSW 2022 Phone: 02 9386 2500 AUSTRALIAN BUSINESS CONSULTING & SOLUTIONS Level 4, 140 Arthur Street North Sydney NSW 2060 Phone: 1800 505 529 AUSTRALIAN MENTORING & FINANCE CENTRE PO Box 368 Hervey Bay QLD 4655 Phone: 0417 199 800 AUSTRALIAN SALESMASTERS TRAINING PO Box 638 Rosebery NSW 1445 Phone: 02 9700 9333 BUDGET ONE 700 Bourke Street Docklands VIC 3008 Phone: 03 9583 7925 CENGAGE EDUCATION 1 Waltham Street Artarmon NSW 2064 Phone: 1300 853 033 FRANCHISE COUNCIL OF AUSTRALIA Suite 6, 307-313 Wattletree Road Malvern East VIC 3145 Phone: 1300 669 030 FRANKLYN SCHOLAR Phone: 1300 918 872 GRIFFITH BUSINESS SCHOOL Asia-Pacific Centre for Franchising Excellence Building (S07), Room 4.06, South Bank Campus Griffith University, 226 Grey Street South Bank QLD 4101\ Phone: 07 3382 1401 INTERNATIONAL COLLEGE OF HOTEL MANAGEMENT PO Box 125 Kilkenny SA 5009 Phone: 08 8348 4438 META MANAGEMENT SOLUTIONS 103/125 Fitzroy St St Kilda VIC 3182 Phone: 03 9016 3827 MIND ATLAS Suite 208, 63 Stead Street South Melbourne VIC 3205 Phone: 03 9696 6469 NATIONAL SALES ACADEMY Level 14, Lumley House 309 Kent Street Sydney NSW 2000 Phone: 02 9994 8033 OPTIVANCE 360 PO Box 943 Bondi Junction NSW 1355 Phone: 0414 577 714

POSITIVE TRAINING SOLUTIONS PO Box 42 Mitcham VIC 3132 Phone: 0419 354 949 PEOPLOGICA Level 2, 42 Atchison Street St Leonards NSW 2065 Phone: 02 9936 9000 PROVEN BUSINESS CONSULTANTS AUSTRALIA Level 19 & 20, 644 Chapel Street South Yarra VIC 3141 Phone: 1300 467 222 SHAREMARKET COLLEGE 46 Wharf Street Kangaroo Point QLD 4169 Phone: 1300 309 040 SUPERIOR SERVICE Suite 24, Upper Deck 19-21 Jones Bay Wharf, Pirrama Road Pyrmont NSW 2009 Phone: 02 8004 3105 TARGET TRAINING Phone: 1300 736 005 THE ALTERNATIVE BOARD Suite 45, 8 Avenue of Americas Newington NSW 2127 Phone: 02 9037 2849 THE REAL LEARNING EXPERIENCE 15 Amethyst Drive Blackmans Bay TAS Phone: 03 6229 8302 THE STARTUP FACTORY PO Box 319 Turramurra NSW 2074 Phone: 1300 998 553 TRAXION TRAINING Suite 2D, 91 Upton Street Bundall QLD 217 Phone: 1300 286 694 VELPIC Phone: 1300 835 742 WILLIAM ANGLISS INSTITUTE 555 La Trobe Street Melbourne VIC 3000 Phone: 03 9606 2330

Workplace Compliance, Health and Safety CERTICA 3/457 Upper Edward Street Spring Hill QLD 4000 Phone: 0412 002 052 COOEE Level 10, 17 Castlereagh Street Sydney NSW 2000 Phone: 1300 138 012 EMPLOYSURE Level 6/180 Thomas Street Sydney NSW 2000 Phone: 1300 651 415 ENVIRO CHASING SERVICES 38 Hensbrook Loop Forrestdale WA 6112 Phone: 08 9399 1644 PARASOL EMT Unit 17, Molonglo Mall Fyshwick ACT 2609 Phone: 1300 366 818 RISK STRATEGIES Suite 1201, 1 Queens Road Melbourne VIC 3004 Phone: 03 9863 8408 Safety Navigator PO Box 780 Potts Point NSW 2011 Phone: 1300 858 818 XXX SECURITY SERVICES 13 Export Park Adelaide Airport SA 5950 Phone: 0433 827 947

n e w zeala nd PROF E SSION A L SE RV ICE S L IS T INGS ACCOUNTing & FINANCIAL SERVICES APOLLO ACCOUNTING PO Box 94 Albany Village Albany 0755 Phone: 09 451 9020

MARKHAMS CLARKE CRAW PO Box 919 Dunedin 9054 Phone: 03 477 0032 MONTGOMERY CONSULTANTS PO Box 87424 Auckland 1072 Phone: 09 578 2317

BDO BDO House 116 Harris Road East Tamaki, Manukau Phone: 09 274 9340

SILVER CHEF PO Box 91379, Victoria Street West Auckland Auckland Phone: 0800 443 334

BDS CHARTERED ACCOUNTANTS PO Box 7277, Wellesley Street Auckland 1141 Phone: 09 366 1822

STAPLES RODWAY CHRISTCHURCH PO Box 8039 Christchurch 8440 Phone: 03 343 0599

BLACKER SMITH & CO Phone: 04 555 9090

RIGHT WAY Phone: 0800 555 024

BNZ Phone: 0800 ASK BNZ

THE NATIONAL BANK OF NEW ZEALAND Phone: 0800 251 858

CAD PARTNERS PO Box 65 313 Mairangi Bay, Auckland Phone: 09 277 8278

WHK PO Box 30568 Lower Hutt Wellington Phone: 04 569 9069

CHESTER GRAY CHARTERED ACCOUNTANTS 19 Tarndale Grove Rosedale North Shore 0632 Phone: 09 307 1180

YOUNG READ WOUDBERG 13 McLean Street Tauranga 3140 Phone: 07 578 0069

CROWE HORWATH Phone: 0800 494 569

ZEBRA ACCOUNTING Phone: 0800 110 160

DANIEL HUNT & ASSOCIATES Level One, 2 Heather Street Parnell Auckland 1052 Phone: 09 817 5553 EC CREDIT CONTROL PO Box 368 Napier 4140 Phone: 0800 324 768

BANKS / FINANCIAL INSTITUTIONS ANZ BANK PO Box 91966 Auckland Phone: 1800 801 485

FRANCHISE ACCOUNTANTS PO Box 230-153 Botany Auckland 2163 Phone: 0800 555 8020

ASB BUSINESS BANKING Level 17, ASB Bank Centre 135 Albert Street Auckland 1140 Phone: 0800 803 804

GRANT THORNTON NEW ZEALAND PO Box 1961 Auckland 1140 Phone: 09 308 2570

BANK OF NEW ZEALAND 80 Queen Street Auckland, New Zealand Phone: 0800 275 269

HAYES KNIGHT NORTH 1, 5 William Laurie Place Albany Auckland 0632 Phone: 09 414 5444

WESTPAC PO Box 934 Auckland 1140 Phone: 09 367 3530

HEWITT SCALETTI WATERS PO Box 76-270 Manukau City, Auckland Phone: 09 262 0874 HUMPHRIES ASSOCIATES PO Box 13 676 Auckland Phone: 09 634 3150 INSPIRED ACCOUNTANTS PO Box 202,235 Southgate, Auckland 2246 Phone: 09 309 2561 KEITH GOODALL & ASSOCIATES PO Box 37223 Parnell, Auckland 1151 Phone: 09 921 4630 KGA LIMITED PO Box 37 223 Parnell, Auckland Phone: 09 921 4630 LENNIE & ASSOCIATES Level 2, 90 Symonds S Auckland Central 1010 Phone: 09 368 1212

Business Services ABC BUSINESS BROKERS Suite 1-4, 72 Dominion Road Mt Eden Auckland Phone: 09 630 1600 BETTER BUSINESS INSTITUTE Building 2, Unit i 3 Ceres Court Mairangi Bay 0632 Phone: 09 477 0490 BUSINESS NETWORK INTERNATIONAL PO Box 60 521 Titirangi, Auckland Phone: 09 817 1185 CDQ COMMUNICATION DESIGN PO Box 89 209 Torbay, North Shore City 0742 Phone: 021 644 545 COLLIERS INTERNATIONAL SAP Tower, Level 27 151 Queen Street Auckland 1010 Phone: 09 358 1888

CREATV PO Box 90849 Victoria Street West Auckland 1142 Phone: 021 905 302 CUMULO9 PO Box 105 638 Auckland Phone: 09 889 3458 DELOITTE Phone: 09 303 0716 DIGITAL FISHBOWL Auckland Phone: 09 915 3474 EXPRO 77 James Cook Drive Welcome Bay, Tauranga 3112 Phone: 07 544 5058 FRANCHISE INFINITY Phone: 0800 555 8020 FUSION5 Level 16, 34 Shortland Street Auckland 1010 Phone: +64 9 379 0525 GEO OP PO Box 37340 Parnell Auckland 1151 Phone: 0800 GO GEOOP (464 3667) HELIUM WORK SEARCH PO Box 1594 Wellington Phone: 04 916 2180 JONES LANG LASALLE PO Box 165 Auckland Phone: 09 366 1666 MYHR 43 Honan Place Avondale, Auckland Phone: 027 382 8390 PARALLEL DIRECTIONS PO Box 895 Shortland Street Auckland 1140 Phone: 09 550 8501 REACH MEDIA NEW ZEALAND PO Box 132 065 Sylvia Park, Auckland Phone: 09 574 4436 REDBACK CONFERENCING Level 21, 320 Pitt Street Sydney NSW 2000 Phone: 0800 231 717 RETAIL EXPRESS Level 14, Vodafone on the Quay 157 Lambton Quay Wellington 6011 Phone: 03 5208 008 SANDFIELD INFORMATION SYSTEMS PO Box 46 040 Herne Bay Auckland 1147 Phone: 09 303 0579 SWIFTPOS Phone: 09 358 0165 SWITCH BUSINESS PO Box 4442 Shortland Street Auckland Central 1010 Phone: 09 377 7735 THE BUSINESS ENGINE PO Box 31583 Milford Auckland 0742 Phone: 0800 100 059 THE MEDIATOR Phone: 0800 02 6334

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n e w zeala nd PROF E SSION A L SE RV ICE S L IS T INGS UPPER HUTT CITY COUNCIL Phone: 04 527 2123 VEND HQ Level 1, 2-36 Nuffield Street Newmarket, Auckland 1023 Phone: 09 889 0189 WAIPUNA HOTEL & CONFERENCE CENTRE Phone: 09 526 3024

Insurance Brokers APEX GENERAL PO Box 74088 Green Lane Auckland 1546 Phone: 09 520 9441

COONEY LEES MORGAN PO Box 143 Tauranga 3140 Phone: 07 578 2099 DAVENPORTS HABOUR PO Box 302558 North Harbour, Auckland Phone: 09 915 4380

W GARTSHORE PO Box 2117 Tauranga Bay of Plenty Phone: 07 578 5862

BARLEY INSURANCE PO Box 1412 Shortland Street Auckland 1140 Phone: 09 827 7266

DEIRDRE WATSON, BARRISTER PO Box 3886 Shortland Street Auckland 1140 Phone: 09 309 6988

ZEALD WEBSITE DESIGN Level 2, Building E, 42 Tawa Drive Albany Auckland 0632 Phone: 0508 932 748

BREATHE LIFE PO Box 302 548 North Shore City, Auckland Phone: 09 476 2406

DUNCAN COTTERILL PO Box 5326 Auckland 1141 Phone: 09 309 1948

Franchise Consulting & Development

IT & Communications

AFFILIATED BUSINESS CONSULTANTS PO Box 9087 Newmarket Phone: 09 630 1600

1PLACE PO Box 125152 St Heliers Auckland Phone: 09 520 0612

CHARTIS PO Box 1745 Auckland 1140 Phone: 09 355 3100

KEEP IT SAFE Phone: 0800 14 11 14

EVEREST GROUP PO Box 12700 Hamilton 3248 Phone: 0800 EVEREST FRANCHISE COACH Phone: 0800 4FRANCHISE FRANCHISE RELATIONSHIPS INSTITUTE Phone: 0800 4FRANCHISE

RIPPED ORANGE PO Box 7542 Sydenham Christchurch Phone: 03 377 9499 STREAMSMART Wellington New Zealand Phone: 02 9133 8607

Lawyers

FRANCHISE SOLUTIONS PO Box 87 424 Meadowbank Auckland Phone: 0274 966 901

A J PARK PO Box 949 Wellington 6140 Phone: 04 473 8278

FRANCHIZE CONSULTANTS Suite 4, Level 1 27 Gillies Avenue Auckland Phone: 09 523 3858

ASCO AGMEN-SMITH PO Box 3695 Auckland 1140 Phone: 09 308 8070

GRAPHIC CAFÉ PO Box 301168 Albany Auckland Phone: 09 448 5157 INSPIRED LEARNING SYSTEMS PO Box 102158 North Shore Mail Centre Auckland Phone: 09 441 2164 LINK BUSINESS BROKING PO Box 123 24 Penrose Auckland 1642 Phone: 09 579 9226 MEGA SERVICES FRANCHISE CONSULTANTS PO Box 3061 Christchurch Phone: 03 384 4885 SELECTOR PO Box 301 265 Albany Auckland 0632 Phone: 09 379 5270 THE FRANCHISE COACH 401 Great South Road Ellerslie Auckland 1061 Phone: 09 580 1556 THEXTON ARMSTRONG PO Box 544 Drury New Zealand 2247 Phone: 09 9653 861

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ANTHONY HARPER PO Box 2646 Christchurch 8041 Phone: 03 379 0920 BALDWINS PO Box 5999 Wellesley Street Auckland 1141 Phone: 09 373 3137 BANNISTER & VON DADELSZEN PO Box 745 Hastings 4156 Phone: 06 870 7820 BELL GULLY 48 Shortland Street Auckland 1140 Phone: 09 916 8800 BOTHERWAY LEGAL PO Box 1069 Hamilton Phone: 07 839 1122 BOTTING LEGAL PO Box 6855 Wellesley Street Auckland 1141 Phone: 09 950 3880 CARSON FOX BRADLEY PO Box 37403 Parnell Auckland 1151 Phone: 09 966 1100

FORTUNE MANNING PO Box 4139 Auckland 1140 Phone: 09 915 2401 FRASER POWRIE PO Box 108 132 Symonds Street Auckland 1003 Phone: 09 366 0666 GAZE BURT PO Box 91345 Victoria Street West Auckland 1142 Phone: 09 303 3764 GCA LAWYERS PO Box 3241 Christchurch 8140 Phone: 03 365 1347 GIBSON SHEAT PO Box 2966 Wellington 6140 Phone: 04 4569 4874 GLAISTOR ENNOR PO Box 63 Shortland Street Auckland 1140 Phone: 09 356 8243 GOODWIN TURNER Building D, 63 Apollo Drive Albany Auckland Phone: 09 973 7350 GOVETT QUILLIAM 1 Dawson Street Private Bag 2013 DX NP90056 New Plymouth Central 4342 Phone: 06 768 3700 HARMANS LAWYERS PO Box 5496 Christchurch 8542 Phone: 03 352 2293 HARRIS TATE PO Box 1147 Tauranga Phone: 07 578 0059 HESKETH HENRY Private Bag 92093 Auckland 1142 Phone: 09 375 8700 HUNTER & CO PO Box 2772 Wellington 6140 Phone: 04 801 5040 IZARD WESTON PO Box 5348 Wellington 6145 Phone: 04 473 9447 JACKSON RUSSELL Level 13, 41 Shortland Street Auckland CBD Auckland Phone: 09 303 3849

JAMES & WELLS INTELLECTUAL PROPERTY Private Bag 11907 Ellerslie, Auckland 1542 Phone: 09 914 6740 KENSINGTON SWAN Private Bag 92101 Victoria Street West Auckland 1142 Phone: 09 379 4196 Wellington Phone: 04 499 7809 MACDONALD LEWIS LAW 92 Parnell road Auckland 1151 Phone: (09) 307 3324 MACKY ROBERTON PO Box 37622 Parnell, Auckland 1151 Phone: 09 358 4558 RAINEY COLLINS PO Box 689 Wellington 6140 Phone: 04 473 6850

PR & ADVERTISING IMAGE CENTRE PO Box 78070 Grey Lynn Auckland Phone: 09 360 5700 THE RADIO NETWORK 54 Cook Street Auckland CBD Auckland Phone: 09 367 4646 ONLINE RESULTS Unit 10/ 6 Omega Street Rosedale Albany Auckland Phone: 0800 333 510 SPYGLASS GROUP 17 Nixon Street Grey Lynn Auckland Phone: 09 915 0086

SARAH PILCHER THE FRANCHISE LAWYER PO Box 12291 Penrose Auckland Phone: 0275 649942 SIMPSON GRIERSON Lumley Centre, 88 Shortland Street Auckland 1010 Phone: 09 358 2222

Stewart Germann Law Princes Court, 2 Princes Street, New Zealand Phone: + 649 308 9925 Email: stewart@germann.co.nz Website: germann.co.nz Business description: Stewart Germann is acknowledged as New Zealand’s leading franchising lawyer and has over 40 years’ experience in this area. Stewart Germann Law Office (SGL) is New Zealand’s longest established specialist franchising law firm and has won multiple awards in franchise law both nationally and internationally. The firm is passionate about franchising and business law. The firm has acted for many Australian franchisors who have brought their systems successfully into New Zealand. Year established: 1993 WALKER & CO PO Box 5605 Wellington Phone: 04 499 7809 URLICH MCNAB KILPATRICK PO Box 633 Whangarei 0140 Phone: 04 9470 2400

“It is essential for prospective franchisees to obtain independent legal advice from a lawyer experienced in franchising as well as independent accounting and taxation advice.” Stewart Germann

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Index A-Z Australia

‘yes’ OPTUS SHOP............................................ 89 10 THOUSAND FEET........................................ 102 1300 4 WASTE.................................................... 75 1300 EZYCALL................................................. 101 1582 COFFEE..................................................... 78 1800 ON HOLD................................................. 102 1800-GOT-JUNK?............................................... 83 1800PAINTER..................................................... 71 4 SEASONS GUTTER PROTECTION.................. 71 7-ELEVEN STORES............................................ 87 9D ACTION CINEMAS......................................... 77 9ROUND............................................................. 82 A LA TURKO....................................................... 81 A TABLE FOR SIX................................................ 77 AA REALESTATE & BUSINESS BROKERS........ 102 AAA UNIFORM CENTRAL................................... 73 AARROW ADVERTISING..................................... 68 ABC NURSERY HIRE.......................................... 74 ABS AUTO BRAKE SERVICE.............................. 69 Acai Bros......................................................... 78 ACCOR HOTELS................................................. 84 ACE BODY CORPORATE MANAGEMENT.......... 86 ACE CLEANING SERVICES................................ 75 ACS COMMERCIAL CLEANING.......................... 75 ACTION COACH................................................. 77 ACTUATOR SYSTEMS AUSTRALIA.................. 105 AD MARKETING AUSTRALIA............................ 101 ADDISONS SOLICITORS & ATTORNEYS.......... 106 ADENBROOK HOMES........................................ 71 ADP........................................................... 100, 102 ADVANCE PET SITTING...................................... 85 ADVANCED NATIONAL SERVICES..................... 71 ADVANTAGE SOLUTIONS................................. 109 AFEA AGED CARE.............................................. 69 AGILITY MERCEDES-BENZ FINANCIAL............ 102 AGL RETAIL ENERGY......................................... 87 AIRCOAT AUSTRALIA......................................... 83 ALDON TUTORING............................................. 77 ALI BABA............................................................ 81 ALIVE CLINICS.................................................... 71 ALL STRIPPED.................................................... 83 ALLENS LINKLATERS....................................... 106 ALLIANCE PROJECT SERVICES....................... 104

ALPHA-H CONCENTRATED SKINCARE............. 71 AMALGAMATED PEST CONTROL...................... 83 AMAZING CLEAN................................................ 75 Amber Tiles..................................................... 71 AMC COMMERCIAL CLEANING......................... 75

AMCAL - SIGMA HEALTHCARE.......................... 87 ANDERSON RICE LAWYERS............................ 106 ANIMALS ON THE MOVE.................................... 74 ANYTIME FITNESS.............................................. 82 ANZ BANKING GROUP..................................... 102 ANZ MOBILE LENDING....................................... 68

AUSTRALIAN BUSINESS CONSULTING & Solutions................................................... 110 AUSTRALIAN CAPITAL HOME LOANS.............. 102 AUSTRALIAN CARPET DYING............................ 83 AUSTRALIAN COLLEGE QED........................... 110 AUSTRALIAN DIAL-A-DIGGER............................ 71 AUSTRALIAN FRANCHISING SYSTEMS........... 104 AUSTRALIAN HOT WATER................................. 71 AUSTRALIAN LENDING CORPORATION.......... 102

AON FRANCHISE INSURANCE......................... 105

AUSTRALIAN MENTORING & FINANCE CENTRE............................................................ 110

APCO SERVICE STATIONS................................. 87

AUSTRALIAN PAVING CENTRE.......................... 71

APEX PACIFIC..................................................... 84

AUSTRALIAN SALESMASTERS TRAINING....... 110

APM TRAINING INSTITUTE............................... 110

AUSTRALIAN SKIN CLINICS............................... 71

Appliance Tagging Services Pty Ltd........ 77

AUSTRALIAN STRATA MANAGEMENT............... 86

AQUATIC ACHIEVERS......................................... 77

AUSTVENDING................................................... 89

Aramex ..................................................... IFC, 73

AUSTWISE FINANCIAL SERVICES.................... 100

ARBONNE INTERNATIONAL- AUSTRALIA.......... 71

AUTO BODY CAPTAIN........................................ 69

ARMSTRONG LEGAL....................................... 106

AUTO KLENE...................................................... 69

AROMA CAFÉ..................................................... 78

AUTO MASTERS AUSTRALIA............................. 69

AROMAS............................................................. 78

AUTO ONE AUSTRALIA...................................... 69

ARRIVE ON TIME APPLIANCE REPAIRS............. 85

AUTO PRO..................................................... 87,69

ARRIVIS............................................................ 105

AUTOBARN......................................................... 69

ARTHUR MURRAY DANCE STUDIOS................. 82

AVENTUS.......................................................... 106

ASCENDER PAYROLL SERVICES..................... 102

AVENUE SOLUTIONS....................................... 106

ASHURST SYDNEY........................................... 106

AVG INTERNET SECURITY............................... 105

ASSURED HOME LOANS................................. 100

AVID TECH MULTIMEDIA.................................. 102

ATKINSON VINDEN........................................... 106

AWARD BOOKKEEPING COMPANY................... 73

ATTWOOD MARSHALL LAWYERS................... 106

AXIA ACCOUNTS.............................................. 100

AUS1ENERGIS.................................................... 85

AXSESSTODAY................................................. 102

AUS-DENT.......................................................... 69 AUSSIE DISPOSALS........................................... 87 AUSSIE FARMERS DIRECT................................. 76 AUSSIE HOME LOANS....................................... 68 AUSSIE MOBILE GROOMING............................. 85 AUSSIE MORTGAGE MASTERS.................... 68,73 AUSSIE OUTDOOR ALFRESCO CAFÉ BLINDS..................................................... 83 AUSSIE PHONE BROKERS............................... 105 AUSSIE POOCH MOBILE.................................... 85 AUSSIE SKIP BAGS............................................ 71 AUSTRALIA POST............................................... 87 AUSTRALIA WIDE IT........................................... 76

ALLPHONES....................................................... 89

AUSTRALIAN ACCOUNTING & FRANCHISING Professionals.................. 100

ALLPOS............................................................ 102

AUSTRALIAN BABY HANDS............................... 74

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AUSTRALIAN BUSINESS & LENDING Solutions.............................................. 100, 102

B2B LAWYERS................................................. 106 BABO GROUP.................................................. 100 BACKCARE & SEATING...................................... 82 BAKER & MCKENZIE........................................ 106 BAKER LOVE LAWYERS................................... 106 BAKERS DELIGHT AUS...................................... 78 BALLOON DÉCOR............................................ 102 BANJO’S BAKERY CAFE.................................... 78 BANK OF QUEENSLAND ........................... 68, 102 BANKWEST BUSINESS.................................... 102 BARBEQUES GALORE....................................... 87 BARK BUSTERS + DOG TRAINING.................... 85 BARKER MEIER INSURANCE BROKERS.......... 105 BARRETT WALKER........................................... 106 BARRY PLANT REAL ESTATE............................. 86

BASE ZERO MOBILE ROCKCLIMBING............... 85

BODY STREET.................................................... 82

CAKE IT AWAY.................................................... 87

BASKIN ROBBINS ICE CREAM........................... 80

BODYTECH......................................................... 82

CALTEX AUSTRALIA........................................... 87

BATHROOM WERX....................................... 71, 83

BONBONS BAKERY........................................... 78

CAPIFY...................................................... 100, 102

BATTERY BAR.................................................... 87

BOOKS AND GIFTS DIRECT............................... 76

CAPITAL GUARDIANS......................................... 69

BATTERY WORLD............................................... 87

BOOKS ONSITE................................................ 100

CAPITAL MUTUAL INSURANCE BROKERS...... 105

BATTERY ZONE.................................................. 73

BOOKWIZ BOOKKEEPING................................. 68

Capital Trust.................................................. 68

BAYBRIDGE LAWYERS..................................... 106

BOOST JUICE BARS.......................................... 80

CAPPUCCINO XPRESS...................................... 85

BB’S CAFÉ.......................................................... 78

BOSETTI WINDOW SOLUTIONS......................... 85

CAPPUCCINO XPRESS MOBILE CAFÉ............... 78

BBX..................................................................... 73

BOX CORPORATION.......................................... 89

CAR CARE AUSTRALIA...................................... 70

BCI BUSINESS BROKERS.................................. 73

BOXING FIT......................................................... 82

CAR KIT COMPANY............................................ 70

BCMC SOLUTIONS............................................ 73

BPO CONNECT................................................ 100

CARBONITE AUSTRALIA.................................. 105

BDO AUSTRALIA.............................................. 100

BRAKES PLUS.................................................... 69

CARGROOMERS................................................ 70

BEACH HOUSE BAR & GRILL............................. 79

BRAMALCO........................................................ 71

CARIBLUE......................................................... 104

BEARD PAPA...................................................... 80

BRAZILIAN BEAUTY............................................ 71

CARPET COURT FLOORING CENTRES............. 87

BEATTY MARKETING SOLUTIONS................... 101

BRAZILIAN BUTTERFLY AUSTRALIA.................. 71

CARRIGAN RETAIL CONSULTING.................... 110

BEAUMONT TILES........................................ 71, 87

BREADTOP......................................................... 78

CARTRIDGE WORLD.......................................... 87

BEBRITE CLEANING........................................... 75

BRENNANS SOLICITORS................................. 106

CASH LOAN MONEY CENTRES....................... 100

BEDS FOR BACKS............................................. 87

BRICKS 4 KIDS................................................... 74

CASHMART (AUST)............................................. 87

Bedshed Franchising Pty Ltd ................... 87

Bridgestone Select..................................... 70

CAVALIER HOMES.............................................. 71

BEER IN A BIN.................................................... 77

Briggens.......................................................... 87

CBRE GLOBAL CORPORATES SERVICES....... 110

BEETLE BRANDING................................... 100,101

BrightEyes Hats Thongs Sunglasses.... 87

CENGAGE EDUCATION.................................... 110

BEGIN BRIGHT................................................... 74

BRODIES MEALMAKERS.................................... 80

CENTRAL COAST BUSINESS LAWYERS......... 106

BELL LEGAL GROUP........................................ 106

BROOKLYN UNDERWRITING SERVICE............ 105

CENTRE STAGE DANCEWEAR........................... 87

BELLE PROPERTY.............................................. 86

BROTZEIT INTERNATIONAL............................... 79

CENTURY 21 AUSTRALIA................................... 86

BEN & JERRY’S.................................................. 80

BROWN WRIGHT STEIN................................... 106

CEO CONSULTING........................................... 104

BENDIGO AND ADELAIDE BANK...................... 100

BRUMBY’S BAKERIES........................................ 78

CERTICA........................................................... 110

BENGA DESIGNS..................................... 100, 101

BRUMBY’S GO!.................................................. 78

CERTUS LEGAL................................................ 106

BENIE................................................................ 101

BSF GROUP..................................................... 102

CFI Finance ............................................ 102, 105

BENNETT & PHILP SOLICITORS...................... 106

BSR GROUP....................................................... 87

CFO ON-CALL.................................................... 68

BEST WESTERN................................................. 84

BUBBAS PIZZA PASTA & MORE......................... 81

CHAMPION LEGAL........................................... 106

BEV MARKS BED AUSTRALIA............................ 87

BUCHANAN...................................................... 106

CHANGING PLACES........................................... 86

BICYCLE SUPERSTORE..................................... 87

BUCKING BULL.................................................. 80

CHARCOAL CHICKEN EXPRESS....................... 81

BIG DAD’S PIES.................................................. 78

BUDGET ONE................................................... 110

CHARLIE LOVETT FRANCHISING....................... 78

BIG FUN........................................................ 74, 77

BUDGET RENT A CAR AUSTRALIA.................... 87

CHAS CLARKSON............................................ 102

BIG PADDLE CO................................................. 73

BURGER EDGE................................................... 81

Checkmate Safety......................................... 77

BIGGIN & SCOTT................................................ 86

BURGER URGE FRANCHISING.......................... 81

CHEM-DRY......................................................... 75

BIKE FORCE....................................................... 87

BURRITO BAR.................................................... 79

CHICKEN EXPRESS SYSTEM............................. 81

BILL BUDDY..................................................... 102

BUSH ESSENTIALS............................................ 71

CHICKEN TREAT................................................. 79

BILLINGS CLOAK............................................. 106

BUSINESS COMMUNICATIONS MANAGEMENT......................................... 100, 101

CHIPMUNK’S PLAYLAND & CAFE...................... 74

BILLY BROWN CLEANING.................................. 75 BISCUIT®......................................................... 101 BIZ GEAR............................................................ 69 BIZZI BEEZ RESIDENTIAL CLEANING................. 75 BK’S TAKEAWAY................................................ 81 BLACK AND WHITE HOME SERVICES............... 83 BLOOMTOOLS................................................... 84 BLOW DRY BAR................................................. 82 BLUE SPIRIT....................................................... 87 Blue Wheelers, Wash Clip and Groom... 85 BLUEMARQ COMMERCIAL.............................. 110 BLYGOLD AUSTRALIA........................................ 71 BOB JANE T-MARTS........................................... 69 BODIEZ 24/7....................................................... 82

BUSINESS CONCEPTS GROUP....................... 100 BUSINESS DEVELOPMENT ALLIANCE............. 104 BUSINESS DEVELOPMENT COMPANY............ 104 BUSINESS EVENTS TASMANIA........................ 102 BUSINESS GEOGRAPHICS.............................. 110 BUSINESS INTERNATIONAL............................. 104 BUSINESS LENDING........................................ 105 BUSINESS SA................................................... 102 Busy Bookkeeping ....................................... 68 BYWATERS TIMMS LAWYERS......................... 106 CABOT SQUARE WA........................................ 100 CAD PARTNERS............................................... 100 CAFE2U.............................................................. 85

CHOCOLATE GRAPHICS.................................... 80 CHOCOLATERIA™ SAN CHURRO..................... 78 CIB ACCOUNTANTS AND ADVISORS.............. 100 CIBO ESPRESSO................................................ 78 CIRCLE OF LOVE WEDDINGS............................ 77 CIRILLO LIGHTING & CERAMICS....................... 83 CITIWIDE FRANCHISING.................................... 68 CITY CAVE.......................................................... 71 CITY DISCOUNT TYRES (SA/WA)....................... 70 CITY PACIFIC FINANCE.................................... 105 CIVIC MANAGED SERVICES............................. 104 Clark Rubber................................................. 86 CLARK RUBBER GROUP PTY Ltd..................... 87 CLAYTON UTZ.................................................. 106 2 0 2 4 F R A NCHISE DIRECTORY | 115

inde x

CLEAN GREEN STRATA...................................... 75

CREEPY CRAWLEY PEST CONTROL................. 75

DOMINO’S PIZZA................................................ 81

CLEANING WIZARD............................................ 75

CREMA ESPRESSO............................................ 78

DON’T FRET PET!............................................... 85

Cleantastic.................................................... 75

CRESTCOM MANAGEMENT TRAINING.............. 77

DONUT KING...................................................... 80

CLUB ASSIST..................................................... 70

CROC’S PLAYCENTRE....................................... 74

DONUT KING MOBILE........................................ 85

CLUB FINANCIAL SERVICES............................ 100

CROISSANT EXPRESS....................................... 81

DOVETAIL BRAND ENGAGEMENT................... 105

COAST TO COAST THE GOLDEN ROAST.......... 81

CROOMO.......................................................... 105

DOWNINGS LEGAL.......................................... 107

COATES GROUP.............................................. 100

CRUST GOURMET PIZZA BAR........................... 81

DR BOOM........................................................... 87

COATES SIGNCO SERVICE.............................. 101

CRYO AUSTRALIA.............................................. 82

DREAM DOORS.................................................. 72

COCO CUBANO................................................. 79

CTA AUSTRALIA............................................... 102

CODERS........................................................... 105

CULLEN MACLEOD.......................................... 107

DREAMWEAVERS EVENT CREATORS & Producers ................................................ 102

COFFEE BELLA........................................... 85, 102

CUPA NUTZ........................................................ 89

DRUG SAFE........................................................ 85

COFFEE CULTURE.............................................. 78

CURVES INTERNATIONAL.................................. 82

DRUMMOND GOLF SHOPS............................... 88

COFFEE GURU................................................... 78

CURWOODS LAWYERS................................... 107

DRYMASTER CARPET CLEANING..................... 75

COFFEE MACHINE EXPRESS............................. 76

CUSTOM CAR CARE.......................................... 70

DUPLEX CLEANING MACHINES......................... 75

CoffeeTreat.............................................. 34, 81

CUSTOM HOSPITALITY SYSTEMS............. 77, 109

DW FOX TUCKER............................................. 107

COLD ROCK ICE CREAMERY............................. 80

CXPRESSO......................................................... 78

Dymocks.......................................................... 88

COLEMAN GREIG............................................. 106

CYROCLINICS AUSTRALIA................................. 71

DYMOCKS TUTORING........................................ 74

COLLINS BOOKSELLERS................................... 87

DAIMLER FLEET MANAGEMENT...................... 102

EAGLE BOYS DIAL-A-PIZZA............................... 81

COLONIAL PLANTATION SHUTTERS................. 83

DALY INTERNATIONAL..................................... 110

EARTHBORN...................................................... 88

COLOR TECH SYSTEMS.................................... 70

DANNY BOYS ROCK STAR SANDWICHES.................................. 78, 78, 80, 81

EASYWAY AUSTRALIA........................................ 78

COMINO PRASSAS.......................................... 107 COMMERCIAL FOOD MACHINERY.................. 102 COMMONWEALTH BANK................................. 102 COMMUNIKATE ET AL.............................. 100, 101 COMPLETE FRAMING........................................ 87 COMPLETE PROPERTY REJUVENATION........... 83 COMPUTER GYM............................................... 77 COMPUTER TROUBLESHOOTERS............... 73,76 CONCEPT FACTORY................................ 100, 101 CONCRETE TAXI................................................. 71 CONDON ASSOCIATES.................................... 100 CON-X-ION......................................................... 89 COOCHIE HYDROGREEN................................... 84 COOEE............................................................. 110 COOKING THE BOOKS.................................... 105

Dash Dog Wash.............................................. 85 DAVID LEGAL.................................................... 107 DAVID REID HOMES........................................... 71 DC STRATEGY.................................................. 104 DCG DONALDSON CONSULTING GROUP....... 104 Deckseal................................................... 72, 83 DEEPEND......................................................... 101 DELOITTE......................................................... 102 DEMOGRAPHICS ONLINE................................ 104 DESIGN DESIGN............................................... 102 DESIGN GALLERY............................................ 102 DESTINY FINANCIAL SOLUTIONS...................... 68 DFK EVERALLS................................................. 100 DIAL-A-DIGGER.................................................. 72 DIAL-AN-ANGEL................................................. 83

EBUSINESS LOAN............................................ 102 ECHOICE.......................................................... 100 ECO PEST CONTROL......................................... 83 ECOMIST............................................................ 75 ECOMIST............................................................ 83 ECOSMART HOT WATER................................... 89 EFM HEALTH CLUBS.......................................... 82 EGNATIUM........................................................ 102 ELECTRODRY..................................................... 75 ELITE CARPET DRY CLEANING.......................... 83 ELLA BACHE................................................ 71, 82 EMAC CONSTRUCTIONS................................... 72 EMBROIDME....................................................... 73 EMPLOYRITE.................................................... 102 EMPLOYSURE.................................................. 110 ENDOTA SPA...................................................... 71

COOLABAH TREE CAFÉ..................................... 81

DIBBSBARKER................................................. 107

COOPER AUTOMOTIVE...................................... 70

DIFFUSEHR....................................................... 102

COOPER GRACE WARD................................... 107

DIRTY CHOOK.................................................. 101

CORDLESS FILTER MACHINE............................ 73 CORE9 FITNESS................................................. 82

DISCOUNT DRUG STORES - Sigma Healthcare..................................................... 87

CORPORATE THEATRE.................................... 102

DIVERSE SHOPFITTERS................................... 102

ENTERPRISE 21............................................... 104

COSOFF CUDMORE KNOX.............................. 107

DIVERSIFIED EXHIBITIONS............................... 102

ENVIE FITNESS................................................... 82

COST REDUCTION ANALYSTS......................... 102

DIXON HOMES................................................... 72

ENVIRO CHASING SERVICES........................... 110

COUNTRY CHICKEN.......................................... 81

DKM GROUP.................................................... 100

ENZED HOSE DOCTORS.................................... 85

COURIERS PLEASE............................................ 76

DL COFFEE......................................................... 78

EPIWEB............................................................. 105

COVERALL CLEANING CONCEPTS................... 75

DLA PIPER........................................................ 107

EQUINE STAFF EMPLOYMENT........................... 77

DMAW............................................................... 107

ESPRESSO MOBILE CAFÉ................................. 85

DMC DIGITAL............................................ 100, 101

ESPRESSO TO GO MOBILE CAFE..................... 78

DOGTECH........................................................... 85

ESSENTIAL BEAUTY........................................... 71

DOGUE FRANCHISING....................................... 85

ESSENTIAL BRANDS.......................................... 78

CREATIVE BY DESIGN........................................ 86

DOLLAR CURTAINS............................................ 87

EUROPCAR........................................................ 70

CREATIVE DESIGN........................................... 102

DOME COFFEES AUSTRALIA............................. 79

EVENT PHOTOGRAPHY.COM............................ 86

CRECER CONSULTING.................................... 104

DOMINION COLANCO PRINT GROUP.............. 101

EVENTS 720..................................................... 102

CRAVE ICE CREAMERY...................................... 80 CRAZY CANDLES............................................... 83 CREATIVE BREW MARKETING AND DESIGN...................................................... 100,101

116 | 2 0 2 4 FR A NCHISE DIR ECTO RY

ENDRUST PTY LTD............................................. 70 ENERGIS............................................................. 72 ENSUITES ON TOW............................................ 83 ENTEGY............................................................ 105

EVOLUTION LASER CLINICS.............................. 71

FORMALWEAR EXPRESS................................... 85

GELARE.............................................................. 78

EXALT 4TH PARTY SOLUTIONS....................... 102

FORTY WINKS.................................................... 88

GELATINO........................................................... 80

EXPENSE REDUCTION ANALYSTS..................... 68

FOUNDATION WORKS........................................ 68

GELATISSIMO..................................................... 80

EXPLORE & DEVELOP........................................ 74

FOUR SEASONS GUTTER PROTECTION........... 83

GENESIS FITNESS CLUB................................... 82

EXPRESS BOOKKEEPING.................................. 68

FOX MOWING............................................... 84, 89

GEOWASH.......................................................... 70

EXPRESS EMPLOYMENT FRANCHISING........... 77

FRAMECOR........................................................ 86

GET THREADED................................................. 71

EXPRESS EMPLOYMENT SERVICES.................. 73

FRANCHISE 4 U................................................ 104

GFC CAFÉ........................................................... 81

EY..................................................................... 100

FRANCHISE ADVISORY CENTRE..................... 104

GLASS ART AUSTRALIA..................................... 73

EZICLEEN........................................................... 75

FRANCHISE CENTRAL..................................... 104

GLASS TECHNOLOGY....................................... 70

EZYACCOUNTS.................................................. 68

FRANCHISE CLOUD SOLUTIONS.................... 105

GLOBAL SAFE TECHNOLOGIES AUSTRALIA..... 72

EZYPAYROLL.................................................... 102

FRANCHISE COUNCIL OF AUSTRALIA............ 110

GLORIA JEAN’S COFFEES................................. 78

F45 TRAINING..................................................... 82

FRANCHISE DEVELOPMENT............................ 104

GO GECKO PROPERTY SALES.......................... 86

FAB CLEANING SERVICES................................. 75

FRANCHISE EXPO (Specialized Events)..... 102

GO SUSHI........................................................... 81

FAB SAO........................................................... 105

FRANCHISE INSURANCE................................... 73

FAD CHEER AND DANCE................................... 82

FRANCHISE LEGAL.......................................... 107

FAIR DINKUM SHEDS......................................... 72

FRANCHISE READY.............................. 66, 73, 104

FANCY FILLINGS................................................ 81

FRANCHISE REGISTRY™................................. 102

FANTASTIC CLEANING....................................... 75

FRANCHISE RELATIONSHIPS INSTITUTE......... 104

FAST EDDY’S CAFÉ............................................ 78

FRANCHISE SIMPLY......................................... 104

Fasta Pasta...................................................... 79

FRANCHISE SYSTEMS GROUP........................ 104

FCB GROUP..................................................... 107

FRANCHISE WORKS........................................ 104

FEINAUER......................................................... 107

FRANCHISEE SUCCESS................................... 104

FERGUSON CANNON...................................... 107

FRANCHISING INTERNATIONAL....................... 104

FERGUSON PLARRE BAKEHOUSES.................. 78

FRANCHISING1ST............................................ 105

FERNWOOD Fitness......................................... 82

FRANCK PROVOST............................................ 82

FIBRENEW INTERNATIONAL LTD....................... 85

FRANDATA & AUSTRALIAN.............................. 102

FIFO CAPITAL..................................................... 68

FRANKLYN SCHOLAR...................................... 110

FILTAFRY............................................................. 85

FREECHOICE STORES....................................... 88

FINLEASE.......................................................... 100

FREEDOM FURNITURE....................................... 88

first class accounts.................................. 68

FREEDOM TAXATION SERVICES...................... 100

FIRST CLASS CAPITAL....................................... 68

FREELEASE COPIERS...................................... 109

FITCHIPS............................................................ 81

FRENCHAMS INDOOR PLANT HIRE................... 87

FITNESS ENHANCEMENT.................................. 82

Fresh Juice Vending..................................... 89

FIVE DOGS......................................................... 81

FRITZ GELATO.................................................... 80

FIX ‘N’ CHIPS...................................................... 83

FROGS HOUSE WASHING................................. 76

FIXZIT AUSTRALIA.............................................. 70

FRONTLINE RECRUITMENT GROUP.................. 77

FLANNERYS NATURAL GROCERS..................... 80

FRUITION TUITION.............................................. 77

FLASH MORFFEW PHOTOS............................... 86

FRUIZBERRY...................................................... 79

FLIGHT EXPERIENCE.......................................... 77

FULLY PROMOTED BRAND APPAREL................ 69

FLIP OUT – TRAMPOLINE ARENA...................... 74

FUSE................................................................. 101

FloorBotics................................................... 76

FUSION5........................................................... 102

GROUT PRO....................................................... 72

FLORAL IMAGE................................................... 73

G.J. GARDNER HOMES...................................... 72

GSM LAWYERS................................................ 107

FLOWER AND HART......................................... 107

G4 GUITAR SCHOOLS........................................ 77

GUARDIAN - SIGMA HEALTHCARE.................... 88

FLOWER POWER............................................... 84

GABLE LAWYERS............................................. 107

GUAVA BEAN ESPRESSO BAR.......................... 78

FLUIDRIVE AUTOMATIC TRANSMISSIONS......... 70

GADENS LAWYERS.......................................... 107

GUTTER-VAC...................................................... 83

FLUX CREATIVE................................................ 101

GAFFNEYS EVENT LOGISTICS......................... 102

GYMBAROO....................................................... 74

FMW ACCOUNTANTS....................................... 100

GAMEKING AUSTRALIA..................................... 89

H&R BLOCK........................................................ 68

FOCALPOINT COACHING.................................. 77

GAMES 2 U......................................................... 77

HAARSMA LAWYERS....................................... 107

FONEBOX......................................................... 105

GAMETRADERS.................................................. 88

HAIRDRESSERS ON THE MOVE........................ 85

FOODCO GROUP............................................... 80

GARLO’S PIES.................................................... 78

HAIRFREE........................................................... 71

FOODWORKS..................................................... 88

GASPOWER........................................................ 70

HAIRHOUSE WAREHOUSE.......................... 82, 88

FOOTBALL STAR ACADEMY......................... 74,82

GECKO SPORTS................................................ 74

HALL & WILCOX....................................... 100, 107

FORDHAM........................................................ 100

GEEKS ON CALL................................................ 76

HAN’S CAFE....................................................... 78

GODFREYS......................................................... 88 GOGETTA......................................................... 105 GOLDEN FRIED CHICKEN.................................. 81 GOLDEN NUTS FRANCHISING........................... 80 GOLDEN ROAST (THE)....................................... 81 GOOD BUSINESS CONSULTING...................... 102 GOOD GAMES.................................................... 88 GOODYEAR AUTOCARE.................................... 70 GOOP GUYS....................................................... 72 GRACEFUL SOLUTIONS................................... 102 GRAHAMS GARDEN CARE................................ 84 GRAHAMS HOME CLEANING CARE.................. 76 GRANITE TRANSFORMATIONS.......................... 72 GRANT THORNTON......................................... 100 GRASSHOPPER SOCCER.................................. 74 GRAYSONS GUTTER GUARD............................. 83 GREEN CLEAN WHEELIE BIN............................. 73 GREEN CLEEN................................................... 76 GREENBIZCHECK.............................................. 83 GREY ARMY MANAGEMENT.............................. 83 GRIFFITH BUSINESS SCHOOL......................... 110 GRILL’D – HEALTHY BURGERS.......................... 79 GRINNERS CATERING........................................ 85 GRIP GUARD...................................................... 72 GROUP SEVEN FRANCHISING......................... 104 GROUT PERFECT............................................... 72

2 0 2 4 F R A NCHISE DIRECTORY | 117

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HANNAFORD - SEED PROTECTION SPECIALIST........................................................ 83 HARCOURTS...................................................... 86

HUNT & HUNT.................................................. 107

JIM’S BATH RE-SURFACING.............................. 83

HWL EBSWORTH............................................. 107

JIM’S BIN CLEANING.......................................... 76

HYDRAULINK PTY LTD....................................... 85

JIM’S BLIND CLEANING..................................... 76

HYDROKLEEN.................................................... 76

JIM’S BOOKKEEPING......................................... 68

HYPOXI AUSTRALIA........................................... 82

JIM’S BUILDING INSPECTIONS.......................... 72

IAN DIFFEN THE TYRE FACTORY (WA)............... 70

JIM’S BUILDING MAINTENANCE........................ 72

IBALANCE BUSINESS INSTITUTE....................... 73

JIM’S CAR CLEANING........................................ 70

IBROW THREADS............................................... 71

JIM’S CARPET CLEANING.................................. 76

IBS INFOTECH.................................................. 103

JIM’S CLEANING................................................ 76

ICMI.................................................................... 73

JIM’S COMPUTER SERVICES....................... 76, 83

ICMI SPEAKERS & ENTERTAINERS.................. 103

JIM’S DIGGERS.................................................. 72

ICON VISUAL MARKETING............................... 103

JIM’S DOG WASH............................................... 85

HELLO HARRY.................................................... 79

ICPRINT AND DESIGN........................................ 86

JIM’S ELECTRICAL....................................... 83, 89

HENNY PENNY HATCHING................................ 74

IGA...................................................................... 88

JIM’S FENCING................................................... 72

HERTZ AUSTRALIA............................................. 87

IMAGE GROUP................................................... 73

JIM’S FINANCE PROFESSIONALS...................... 68

HEY DEE HO MUSIC........................................... 77

IMPRESSIONABLE KIDS..................................... 74

JIM’S FLOORS.................................................... 72

HIDOW AUSTRALIA............................................ 82

IN.CUBE8R GALLERY......................................... 88

JIM’S GLASS...................................................... 89

HILL ROGERS................................................... 104

INBLOOM FLORIST............................................. 88

JIM’S MOWING................................................... 84

HILLHOUSE BURROUGH MCKEOWN.............. 107

INDIA AT HOME.................................................. 80

JIM’S PAINTING.................................................. 72

HIP POCKET WORKWEAR & SAFETY................ 69

INFORMATEL.................................................... 101

JIM’S PAVING..................................................... 72

HIRE A HUBBY................................................... 83

INKSPOT............................................................. 88

JIM’S PERGOLAS............................................... 72

HIRE A TRADESMAN.......................................... 85

INKY FEET.......................................................... 74

JIM’S PEST CONTROL................................. 83, 85

HIRE FOR BABY............................................ 74,87

INSITE DATA SOLUTIONS................................. 110

JIM’S PLUMBING................................................ 89

HITMAN PROFESSIONAL PEST CONTROL........ 85

INSPECT MY HOME............................................ 86

JIM’S POOL CARE........................................ 83, 86

HOG’S AUSTRALIA............................................. 79

INSPIRATIONS PAINT.......................................... 88

JIM’S PRESSURE CLEANING............................. 76

HOLDING REDLICH.......................................... 107

INSURANCE MADE EASY................................. 105

JIM’S ROOFING.................................................. 72

HOLIDAYXP....................................................... 103

INTEGRATED WORKFORCE SOLUTIONS – IWS................................................................... 100

JIM’S SECURITY DOORS................................... 89

INTERNATIONAL COLLEGE OF HOTEL Management................................................. 110

JIM’S SKIP BINS........................................... 72, 87

HARDWARE2SITE............................................... 72 HARRY’S CAFÉ DE WHEELS.............................. 78 HARVEY WORLD TRAVEL.................................. 89 HAYES KNIGHT................................................. 100 HEADMARK...................................................... 101 HEALTHY HABITS............................................... 81 HEALTHY INSPIRATIONS.................................... 82 HEALTHY LIFE.................................................... 88 HELEN O’GRADY CHILDREN’S Drama Academy............................................. 77

HOLISTIC GROUP............................................... 71 HOLMAN WEBB LAWYERS.............................. 107 HOMBRE MEXICAN CANTINA............................ 81 Home Caring................................................... 69 HOME ENTERTAINMENT EXPRESS................... 87 HOME ICE CREAM............................................. 85 HOME INSTEAD SENIOR CARE.......................... 69 HOME SERVICE PROFESSIONALS.................... 83 HOME SORTED!................................................. 83 HORSELAND...................................................... 88 HOSEMASTERS INTERNATIONAL...................... 85 HOSPITALITY EQUIPMENT 2020...................... 103

International KEYRETURN........................... 73 INXPRESS........................................................... 73 IP Partnership.............................................. 107 IP SOLUTIONS INTERNATIONAL...................... 103 ISLAND WAY SORBET........................................ 80 IWS AUSTRALIA................................................ 103 JAGO................................................................ 103 Jamaica Blue (Foodco Group Pty Ltd)..... 81 JAMAICA BLUE CAFE......................................... 78

JIM’S SHADE SAILS........................................... 72

JIM’S SOLAR...................................................... 89 JIM’S TEST AND TAG......................................... 77 JIM’S TREES....................................................... 84 JIM’S WINDOW CLEANING................................ 76 JIM’S WINDSCREENS........................................ 85 JOHN BRENNAN HAIR FRANCHISING............... 82 JONNEE COFFEE............................................... 78 JOSEPH DAHDAH & CO UNIFORMS................ 103 JUMP! SWIM SCHOOLS..................................... 74 Just Better Care........................................... 69

HOTONDO HOMES............................................ 72

JAMES’ HOME SERVICES AUSTRALIA PTY LTD.............................................................. 76

HOUSE............................................................... 88

JANI-KING AUSTRALASIA.................................. 76

HOUSE GURU.................................................... 86

JAN-PRO CLEANING SYSTEMS......................... 76

HOUSEMAIDS FRANCHISES.............................. 76

JAX TYRES......................................................... 70

HOUSEPROUD CLEANING................................. 76 HOUSEWORK HEROES...................................... 83

JAYMAK - FOOD & BEVERAGE REFRIGERATION................................................. 73

HOUSPECT FRANCHISING SYSTEMS............... 72

JC UNIQUE BEAUTY AND LASER CLINIC.......... 71

KANKLEAN......................................................... 76

HOWARD RICH & ASSOCIATES............... 100, 101

JDL STRATEGIES................................................ 86

KARMAN GROUP............................................. 105

HOWARDS STORAGE WORLD........................... 88

JEJAK GRAPHICS............................................ 103

KEEN TO CLEAN GROUP................................... 76

HR CENTRAL.................................................... 103

JESTERS............................................................. 81

KEEP LEFT PR.................................................. 103

HR COACH AUSTRALIA............................... 73, 77

JETSET TRAVELWORLD GROUP........................ 89

KELLS LAWYERS............................................. 107

HSS FINANCE................................................... 102

JETTS FITNESS 24/7.......................................... 82

KELLY SPORTS.................................................. 88

HUDSONS COFFEE............................................ 78

JEUNESSE GLOBAL........................................... 71

KEMP STRANG................................................. 107

HUNGRY JACK’S................................................ 81

JIM’S ANTENNA’S.............................................. 89

KENKLEEN WINDOW CLEANING....................... 76

118 | 2 0 2 4 FR A NCHISE DIR ECTO RY

JUST CUTS......................................................... 82 JUST LASHES..................................................... 71 Just Now Vending......................................... 89 JUST NOW VENDING......................................... 89 K2 RECRUITMENT.............................................. 77 KANKLEAN......................................................... 76

KENNY’S CARDIOLOGY..................................... 88

LOLLIPOP’S PLAYLAND & CAFÉ........................ 74

METRO TILES..................................................... 88

KFC..................................................................... 81

LORD OF THE FRIES.................................... 80, 81

METROPOLITAN SHREDDING SERVICE............ 73

KHQ LAWYERS................................................. 107

LOYALTY PRINT.................................................. 86

MEYER VANDENBERG..................................... 108

KICK! JUICE BARS.............................................. 80

LUXAFLEX – HUNTER DOUGLAS....................... 88

MICHEL’S PATISSERIE........................................ 78

KIDZ ‘N SPORT................................................... 74

LYNCH ANDREWS............................................ 107

MICHELS WARREN.......................................... 101

KINDERDANCE................................................... 74

M2 COMMANDER............................................... 73

MICRONET SYSTEMS (HARMONIQ)................. 105

KINDY DANCE TIME........................................... 74

MACPHERSON KELLEY................................... 107

MIDAS AUTO...................................................... 70

KING INSURANCE BROKERS........................... 105

MACQUARIE FRANCHISE SYSTEMS................ 104

MILLS OAKLEY................................................. 108

KING OF THE PACK............................................ 88

MACROPLAN.................................................... 103

MIL-TEK WASTE SOLUTIONS............................. 74

KINGS................................................................. 86

MAD MEX FRESH MEX GRILL....................... 80, 81

MILWARD DORAN............................................ 103

KIP MCGRATH EDUCATION CENTRES.............. 77

MADE IN JAPAN................................................. 88

MINC SERVICES................................................. 83

KitSet Assembly Services....................... 6, 83

Madgwicks.................................................... 108

MIND ATLAS..................................................... 110

KLEENIT.............................................................. 76

MAESTRO HAIRDRESSING................................ 82

MIND GAMES..................................................... 88

KOALA KRANE................................................... 89

MAGGIE MOO MUSIC......................................... 74

MINDCHAMPS.............................................. 74, 77

KOOLER ICE....................................................... 89

MAGGIES KITCHEN STORE............................... 88

MINI MAESTROS................................................ 74

KRNETA BUILDING SURVEYORS..................... 103

MAGIC HAND CARWASH................................... 70

MINI PARTY PEOPLE.......................................... 74

KUMON EDUCATION.......................................... 77

Magnetite........................................................ 72

MINIPOS........................................................... 109

KWIK KERB......................................................... 84

MAGNETITE WINDOW COVERS......................... 83

MINIT AUSTRALIA PTY LTD – MISTER MINIT...... 88

Kwik Kopy.................................................. 86, 89

MAIL BOXES ETC (MBE)............................... 73, 86

MINIT COMMERCIAL........................................ 103

KX PILATES......................................................... 82

MAIL PLUS.......................................................... 73

MINI-TANKERS AUSTRALIA................................ 70

LA PORCHETTA.................................................. 79

MAILPOST.......................................................... 68

MINTERELLISON.............................................. 108

LAC LAWYERS................................................. 107

MANNINGS AV.................................................... 83

MINUTEMAN PRESS........................................... 86

LAING AND SIMMONS REAL ESTATE................. 86

MANTRA GROUP.............................................. 103

MISTER PLY&WOOD........................................... 72

LAS OLAS........................................................... 80

MARIES PIZZA.................................................... 81

MITCHELL COMMUNICATION GROUP............. 101

LASER CLINICS AUSTRALIA.............................. 71

MARKET MINDS............................................... 104

MJW................................................................. 103

LASER PLUMBING AND ELECTRICAL................ 72

MARKETING AND BRANDING COMPANY........ 101

MKS GROUP.................................................... 100

LATTE CARTELLE............................................... 78

MARRS CURTAINS, BLINDS & SHUTTERS......... 83

MLN - MOBILE LAPTOPS AND NOTEBOOKS.... 88

LAUBMAN AND PANK........................................ 88

MARSH AND MAHER........................................ 108

MOBILE APP CITY............................................ 105

LAVA COFFEE..................................................... 78

MARSHALLS + DENT + WILMOTH................... 108

MOBILE FILTRATION SERVICES (MANAFRY)...... 85

LCL FUN LANGUAGES....................................... 77

MARY RYAN’S.................................................... 88

MOBILE HOSEFIXERS........................................ 85

LEADERSHIP MANAGEMENT AUSTRALIA......... 73

MAS TAX ACCOUNTANTS.................................. 68

MOBILE PLASTIC & VINYL REPAIRS................... 70

LEASEEAGLE............................................ 103, 110

MATCHBOX........................................................ 88

MOBILE TEST ‘n’ CAL........................................ 77

LEASING INFORMATION SERVICES................. 103

MATT FIDDES GROUP........................................ 82

MOEVENPICK ICE CREAM................................. 81

LEGALITE.......................................................... 107

MATTHEWS FOLBIGG...................................... 108

Money Quest.................................................. 68

LegalVision.................................................... 107

MATTRESS DOCTOR AUSTRALIA...................... 83

Morgan Mac Lawyers.......................108, OBC

LEIGH ADAMS.................................................. 107

MATTRESSKLEEN AUSTRALIA........................... 83

MORTGAGE CHOICE.......................................... 68

LEMONTREE MARKETING........................ 100, 101

MAX THERAPY................................................... 71

MORTGAGE HOUSE........................................... 68

LENARD’S CHICKEN.......................................... 80

MAXXAM COMPUTER SYSTEMS..................... 105

MOTIVITY FRANCHISING.................................... 70

LEWIS HOLDWAY............................................. 107

MAYNARD IMAGING......................................... 101

MPM MARKETING SERVICES........................... 103

LIFECARE HEALTH............................................. 82

MBCM STRATA SPECIALISTS............................ 86

MR KNIFE........................................................... 85

LIGHTSOUNDS................................................... 77

MBT FOOTWEAR................................................ 76

MR RENTAL........................................................ 87

LINK BUSINESS FRANCHISING........................ 103

MCDONALD’S AUSTRALIA................................. 81

MRS FIELDS BAKERY CAFÉ............................... 80

LIQUID STATE................................................... 105

MCINNES WILSON LAWYERS.......................... 108

MSI TAYLOR BUSINESS SERVICES.................. 100

LISTEN TO YOUR BODY..................................... 82

MCLAUGHLINS................................................. 108

MSP PHOTOGRAPHY......................................... 86

LISTON LANDERS............................................ 100

MCLEAN DELMO BENTLEYS........................... 100

MST Lawyers................................................. 108

LITTLE IMAGES................................................... 86

MCMAHON FEARNLEY..................................... 108

MUFFIN BREAK BAKERY CAFE.................... 78, 81

LITTLE KICKERS................................................. 74

MCW LAWYERS............................................... 108

MURFETT LEGAL.............................................. 108

LIV-EAT............................................................... 81

MEDIA M GROUP............................................. 101

MURRAY PEST & WEED CONTROL.................... 84

LIVINGBRIDGE.................................................. 102

MEDIACOM AUSTRALIA................................... 101

MUZZ BUZZ........................................................ 79

LOCAL TREE CARE............................................ 84

MEDIMART.......................................................... 69

MY FIRST GYM AUSTRALIA/NEW ZEALAND...... 74

LODHIA LAWYERS........................................... 107

MEGASEALED BATHROOMS............................. 72

MY HOME..................................................... 76, 84

LOGIRO............................................................ 100

MENDABATH...................................................... 72

MYGUESTLIST.................................................. 101

LOGOVISION.................................................... 103

META MANAGEMENT SOLUTIONS.................. 110

MYOB............................................................... 100

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MYSTERY CUSTOMER..................................... 103

OVENU................................................................ 76

POSITIVE TRAINING SOLUTIONS..................... 110

NADS LASER CLINIC.......................................... 71

OWENS MANAGEMENT SERVICES.................... 76

POSTNET............................................................ 74

NANDO’S AUSTRALIA........................................ 80

OZ BIN CLEANING.............................................. 76

POWERFRONT................................................... 74

NANOTEK CAR CLEANING................................ 70

OZ DESIGN FURNITURE..................................... 88

PRECIOUS CARGO............................................ 74

NARELLAN POOLS............................................. 86

OZ FUNLAND...................................................... 74

PRECISION BADGES.......................................... 74

NATIONAL AUSTRALIA BANK........................... 102

OZERENTALS..................................................... 87

PRESSE CAFÉ.................................................... 79

NATIONAL SALES ACADEMY........................... 110

OZSPY................................................................ 88

PRETZEL WORLD............................................... 81

NATRAD RADIATORS & AUTO AIR..................... 70

OZZY TYRES....................................................... 70

PRICE ATTACK................................................... 88

NCR SILVER...................................................... 109

PACE LAWYERS............................................... 108

PRICE WATERHOUSE COOPERS..................... 104

NEC.................................................................. 106

Pack & Send............................................... 74, 88

PRINTING BRISBANE....................................... 109

NENE CHICKEN AUSTRALIA.............................. 80

PACNET............................................................ 103

PRISM SOLUTIONS.......................................... 106

NETCOMM........................................................ 106

PALEO CAFÉ....................................................... 79

PRISTINE WATER SYSTEMS.............................. 85

NETSTARTER.................................................... 106

PAMPERED PUP................................................. 85

PRO DIVE............................................................ 77

NETWORK CAR & TRUCK RENTALS.................. 87

PANAROTTI’S..................................................... 80

PRO-AXLE AUSTRALIA....................................... 70

NEW LEVEL PERSONAL TRAINING STUDIOS.... 82

PAPPA RICH....................................................... 80

PROFESSIONAL ADVANTAGE SERVICE........... 106

NEW LIFE REPAIR SERVICES............................. 70

PARADISE SHADE UMBRELLA’S........................ 84

PROFESSIONAL OUTSOURCE SOLUTIONS.... 106

NEW ZEALAND NATURAL.................................. 80

PARAFFINE......................................................... 88

PROFESSIONALS SERVICE CENTRE................. 86

NEXIA EDWARDS MARSHALL.......................... 100

PARASOL EMT.................................................. 110

PROFICIENT PROJECTS.................................. 103

N-HANCE............................................................ 72

PARTY PLUS....................................................... 77

PROMOTEM..................................................... 101

NICOLE LEGGAT AND ASSOCIATES................ 108

PASTAGOGO...................................................... 81

PRONTO SOFTWARE....................................... 106

NIGHTOWL CONVENIENCE............................... 80

PAWS PET SITTERS........................................... 85

PROPERTY GUYS............................................... 86

NINEDOTS BUILD ADVOCATES.............. 72, 86, 89

PCL LAWYERS................................................. 108

PROTECT-A-WINDOW........................................ 72

NIRVANA BEAUTY.............................................. 71

PEAK PHYSIQUE HOT YOGA............................. 82

NISSAN MOTOR COMPANY............................... 70

PEARL HOME CARE........................................... 69

PROVEN BUSINESS CONSULTANTS AUSTRALIA....................................................... 110

NO WET WATERLESS CARCLEAN..................... 70

PEDDERS SUSPENSION.................................... 70

PROVENDER VENDING...................................... 89

NOODLE BOX..................................................... 81

PEOPLEINSITE.................................................. 106

PUMA ENERGY.................................................. 88

NOQ MOBILE ORDERING................................. 106

PEOPLOGICA................................................... 110

PURATAP............................................................ 76

NORMAN CONNELL ADVERTISING................. 101

PERSONALISED PET.......................................... 85

PURE+NATURAL................................................ 81

NORTON ROSE FULBRIGHT............................ 108

PET MOBILE....................................................... 85

PUREPROTECT.................................................. 84

NOSE TO TAIL DOGWASH................................. 85

PETBARN MOBILE DOG WASH.......................... 85

PY FENCING....................................................... 72

NOVUS AUSTRALIA............................................ 70

PETS GALORE.................................................... 85

PYJAMA DRAMA PTY LTD.................................. 74

NRG LEGAL...................................................... 108

PETS PANTRY.................................................... 85

QUEST APARTMENT HOTELS............................ 84

NT CONVENTION BUREAU.............................. 103

PETSTOCK......................................................... 85

QUICK COLOURPRINT.COM.AU......................... 86

NUMBERWORKS’NWORDS AUSTRALIA........... 77

PHARMASAVE - SIGMA HEALTHCARE............... 88

QUICKLOCK PARTITIONS................................... 72

NUTSHACK......................................................... 80

PIE FACE............................................................. 79

R&W REAL ESTATE............................................. 87

OCEAN MASTER INTERNATIONAL..................... 81

PINSOURCE....................................................... 68

RACV ROYAL PINES RESORT.......................... 103

OE DESIGN....................................................... 106

PIPER ALDERMAN............................................ 108

RAINE & HORNE................................................. 86

OFFICEMAX........................................................ 74

PIRTEK FLUID SYSTEMS.................................... 70

RAMP HOLDINGS............................................. 103

OGALO PORTUGESE STYLE CHICKEN............. 81

PITNEY BOWES SOFTWARE............................ 110

RAMS FINANCIAL GROUP.......................... 68, 102

OLIVER’S REAL FOOD........................................ 81

PIXIFOTO & PORTRAIT PLACE........................... 86

RAPPORT CLEANING SERVICES....................... 76

OMC CONNECT............................................... 101

PIZZA CAPERS................................................... 81

RASHAYS CAFÉ & RESTAURANT....................... 80

ONDECK........................................................... 102

PIZZA HUT.......................................................... 81

RAW ENERGY CAFÉ........................................... 79

OPORTO............................................................. 80

PIZZA TEMPTATIONS.......................................... 81

RAY WHITE REAL ESTATE.................................. 86

OPPOSITE LOCK................................................ 70

PKF................................................................... 100

RE/MAX AUSTRALIA........................................... 87

OPSM................................................................. 88

PLASTER FUN HOUSE....................................... 74

REACH LOCAL................................................. 106

OPTIVANCE 360............................................... 110

PLATINUM ELECTRICAL CONTRACTORS.......... 89

READY STEADY GO KIDS................................... 74

ORANGETHEORY FITNESS................................ 82

PLUS FITNESS 24/7........................................... 82

READY STEADY PRINT....................................... 86

ORDERMATE.................................................... 109

PMA GLOBAL..................................................... 74

REAL ESTATE INVESTAR.................................... 87

ORDIUM............................................................ 104

PNORS TECHNOLOGY GROUP....................... 106

REALESTATE IT................................................. 106

ORGANISE INTERNET...................................... 101

POINT B ADVERTISING & DESIGN................... 101

RECEIPT BANK................................................. 100

OUTBACK JACKS BAR & GRILL......................... 80

Points4Purpose........................................... 109

RECRUIT SHOP................................................ 103

OUTSIDE CONCEPTS......................................... 72

POLE DIVAS........................................................ 82

RECRUITMENT VISION....................................... 74

OVEN & BBQ CLEANING.................................... 85

POOLWERX........................................ 6, 84, 86, 88

RED BUILDING................................................... 72

120 | 2 0 2 4 FRA NCHISE DIR ECTO RY

RED DAY COACHING......................................... 77

S2i.................................................................... 103

SMOOTHIE FACTORY......................................... 80

RED ENERGY PROMOTIONS............................. 68

SABATINI’S......................................................... 80

SNAP FITNESS AUSTRALIA.......................... 74, 83

RED ROCK NOODLE BAR.................................. 81

SACKO TECHNOLOGY....................................... 76

SNAP PRINT & DESIGN...................................... 86

RED ROOSTER................................................... 80

SACO TECHNOLOGY....................................... 106

SNAP-ON TOOLS (AUSTRALIA).................... 70, 85

REDBACK CONFERENCING............................. 103

Safety Navigator........................................ 110

SNOOZE............................................................. 88

REDCAT............................................................ 109

SAFETYQUIP....................................................... 89

SOCCAJOEYS.................................................... 75

REDEEM........................................................... 103

SALON EXPRESS............................................... 82

SOCCER TIME KIDS........................................... 75

REFACEIT............................................................ 84

SALSAS MEX FRESCAS!.............................. 80, 81

SOL HOME IMPROVEMENTS............................. 73

REFRESH RENOVATIONS................................... 72

SALTS OF THE EARTH....................................... 82

SOLOMONS FLOORING..................................... 88

REGAL MATTRESS............................................. 88

SANDPIT PHOTOS........................................ 75, 86

SOOTHE MOBILE MASSAGE.............................. 83

REGUS........................................................ 74, 103

SANDWICH CHEFS............................................ 81

Soul Origin..................................................... 79

RELOAD CONSULTING..................................... 103

Sanicki Lawyers .......................................... 109

SOURCELINX.................................................... 101

REMARKABLE FRANCHISES............................ 104

SARPINO’S PIZZERIA......................................... 81

SPANISH DOUGHNUTS...................................... 78

RENT 2 OWN CARS AUSTRALIA........................ 70

SCHNITZ FRANCHISING..................................... 82

SPANLINE HOME ADDITIONS............................. 73

RENT THE ROO.................................................. 87

SCROOZ............................................................. 89

SPAR AUSTRALIA............................................... 80

RENT WITH STYLE............................................. 87

SELECT CLEANING............................................ 70

Specialised Events....................................... 74

RESI MORTGAGE CORPORATION..................... 68

SENIOR HELPERS – AUSTRALIA........................ 69

SPECSAVERS..................................................... 88

RESICERT PROPERTY INSPECTIONS................ 87

SENOR PAELLA CATERING................................ 78

SPECTRUM ANALYSIS..................................... 110

RESIDENTIAL GARAGE DOORS......................... 73

SERVICE INTEGRITY......................................... 103

SPEEDFIT AUSTRALIA........................................ 83

SERVICEM8...................................................... 103

SPEEDLINER AUSTRALIA................................... 70

SHAPE SHOPFITTERS...................................... 103

SPLASH SWIM SCHOOL.................................... 75

SHAPLAND SWIM SCHOOLS............................. 77

SPORT STAR ACADEMY.............................. 75, 83

REST INDUSTRY SUPER.................................. 100 RESTORED BEAUTY GETAWAYS....................... 71 RESULTS LASER CLINIC.................................... 71 RESURG GROUP.............................................. 104 RETAIL DOCTOR GROUP................................. 104 RETAIL E-VIRONMENT...................................... 104 RETAIL EXPRESS.............................................. 109 REVIVE CARPET DYEING................................... 76 REVIVE PROJECTS........................................... 101 REVOLUTION CD................................................ 88 RIBA BUSINESS LAWYERS.............................. 108 RICE WORKSHOP.............................................. 81 RIDDELL CLARE CONSULTING........................ 106 Right at Home........................................... 30, 69 RIGHT CHOICE CONVEYANCING........... 74, 85, 87 Rise Legal...................................................... 108 RISK STRATEGIES............................................ 110 ROBBINS WATSON.......................................... 109 ROBERT HERBU............................................... 100 ROBERT JAMES LAWYERS.............................. 109 ROBERTS LEGAL............................................. 109 ROCK STAR FOR A DAY..................................... 77 ROCKET SCIENCE STRATEGIC SERVICES...... 101 RODNEY WAYNE HAIRDRESSING...................... 82 ROLL’D............................................................... 80 ROOF SEAL........................................................ 73 ROSE CORPORATE.......................................... 100 ROYAL COPENHAGEN ICE CREAM CONE CO........................................................... 80 RSM AUSTRALIA.............................................. 100 RUSSELL KENNEDY SOLICITORS................... 109 RUST FREE (AUSTRALIA)................................... 70 RYCO.................................................................. 84 RYCO 24•7......................................................... 70

SHAREMARKET COLLEGE............................... 110

SPORTSCO........................................................ 88

SHAVER SHOP................................................... 88

SPORTSPOWER................................................. 88

SHE FITNESS...................................................... 82

SPORTZING COURT CARE SERVICES............... 83

SHED BOSS........................................................ 73

SPOTCAP......................................................... 102

SHEDS N HOMES............................................... 73

SPRAY PAVE....................................................... 84

SHEDS N MORE................................................. 88

SPUDBAR........................................................... 82

SHERPA GROUP.............................................. 104

ST CLAIR.......................................................... 100

SHIFT 8............................................................. 109

ST SOFTWARE................................................. 106

SHINE HAND CAR WASH................................... 70

StageCoach Performing Arts............ 20, 75

SHINGLE INN CAFES.......................................... 80

STAIN BUSTERS CLEANING SYSTEMS............. 76

SHOEBOX BOOKKEEPING................................. 68

STAR COURIERS................................................ 76

Shopinsurance.com.au............................. 105

STARSHOTS GLAMOUR PHOTOGRAPHY......... 86

SHOWER SURGEON.......................................... 89

STAX SUBS & COFFEE....................................... 82

SIGN*A*RAMA..................................................... 89

STEAMATIC AUSTRALIA..................................... 76

SIGNWAVE.......................................................... 89

STEEL BUILT....................................................... 73

SILVER CHEF.................................................... 105

STEPHENS LAWYERS & CONSULTANTS......... 109

SIMPLY HELPING................................................ 69

STEPZ FITNESS.................................................. 83

SKEWERZ KEBABZ............................................ 80 SLATER & GORDON......................................... 109 SLEEPY’S........................................................... 88 SLF LAWYERS.................................................. 109 SMALL BUSINESS ACCOUNTING...................... 68 SMALL FISH BUSINESS COACHING.......... 74, 103 SMALLPRINT AUS & NZ............................... 75, 85 SMART CUTS™.................................................. 82 SMART FRANCHISE......................................... 104 SMARTER ADVISORY AND ACCOUNTING......... 68 SMARTLINE........................................................ 68 SME FINANCE GROUP Fleet & Vehicle Purchasing................................................... 102 SMITH & SONS RENOVATIONS & EXTENSIONS...................................................... 73

STEVE COSTI’S FAMOUS FISH.......................... 80 STIR CRAZY........................................................ 82 STOCKDALE & LEGGO....................................... 87 STONE AND CHALK......................................... 103 STORE FINDER................................................. 106 STORYBOOK COTTAGES................................... 73 STRATHFIELD..................................................... 88 STRATTON FINANCE.......................................... 68 STRUDDY’S SPORTS......................................... 88 SUBWAY® RESTAURANTS................................ 82 SUCCESS TAX PROFESSIONALS....................... 68 SUMOSALAD...................................................... 82 SUNBELT BUSINESS BROKERS........................ 74 SUNSHINE KEBABS........................................... 82

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SUPANEWS........................................................ 88

THE CONCRETE CUTTER.................................. 73

THYNNE & MACARTNEY.................................. 109

SUPER CLEAN.................................................... 76

THE CONFECTIONERY & PARTY SHOP............. 88

TILE MART.......................................................... 89

SUPER GREEN SOLUTIONS............................... 89

THE CONTACT GROUP.................................... 103

TILE RESCUE...................................................... 85

SUPER SHOWER SEAL...................................... 84

THE COUNTRY BREWER................................... 88

TIMBER DOCTOR............................................... 85

SUPERFINISH EXPRESS..................................... 70

THE DESSERT HOUSE....................................... 79

TIMEZONE AUSTRALIA....................................... 77

SUPERGEEK.COM.AU........................................ 76

THE DRUG DETECTION AGENCY...................... 89

TINT A CAR......................................................... 70

SUPERIOR SERVICE......................................... 110

THE ELCANO GROUP...................................... 102

TLS MARKETING.............................................. 101

SUSTAINABLE DIRECTIONS............................... 73

THE ENERGY ALLIANCE.................................. 103

TOKYO SUSHI KITCHEN.................................... 80

SWAAB ATTORNEYS........................................ 109

THE FAST LANE DRIVE-THRU COFFEE.............. 79

TOMMY GUN’S ORIGINAL BARBER SHOP........ 82

SWEAR WORDS............................................... 101

THE FRANCHISE COMPANY............................ 103

TONI + GUY HAIRDRESSING............................. 82

SWIFTPOS........................................................ 109

THE FRANCHISE INSTITUTE............................ 104

SWIMART............................................................ 86

THE FRANCHISE SHOP.................................... 104

TOOHEY REID CHARTERED ACCOUNTANTS................................................ 100

SYNERGY BUSINESS CENTRES...................... 103

THE FRANCHISE WHISPERER......................... 104

SYRON............................................................. 106

THE FRENCHAMS GROUP................................. 87

TABATINGA......................................................... 75

THE GOOD FEET STORE.................................... 88

TACO BILL MEXICAN RESTAURANTS................ 80

THE GRAFFITI EATERS....................................... 76

TAILORMAID COMMUNICATIONS.................... 103

THE IDEAS SUITE............................................. 101

TOTAL TOOLS.................................................... 89

TALBOT OLIVIER............................................... 109

THE INK SHOP................................................... 88

Totally WorkWear....................................... 89

TAMAWOOD HOMES.......................................... 73

THE INTERFACE FINANCIAL GROUP................. 68

TOTALLY WORKWEAR ASHMORE..................... 69

TANDA.............................................................. 103

THE IRONING ELF.............................................. 85

Totally WorkWear Burleigh..................... 69

TANDA.............................................................. 106

THE JOLLY MILLER CAFÉ................................... 79

Totally WorkWear Nerang........................ 69

TAPS’N TOILETS................................................. 84

THE LEATHER & VINYL DOCTOR....................... 76

Totally WorkWear Oxenford.................... 69

TAPSNAP AUSTRALIA........................................ 86

THE LEATHER & VINYL DOCTOR....................... 76

Totally WorkWear Tweed.......................... 69

TARGET TRAINING........................................... 110

THE LOTT........................................................... 89

TOTALSPAN........................................................ 73

TASK RETAIL TECHNOLOGY............................ 106

THE MARKETING LAB...................................... 103

TOUCH UP GUYS............................................... 71

TASTE OF EUROPE............................................ 79

THE MATTRESS SUPERMARKET....................... 89

TOURISM NEW ZEALAND................................ 103

TASTY THAI........................................................ 82

THE MINDERS.................................................... 84

TOWFIX............................................................... 71

TASTY TRUCKS.................................................. 76

THE MISSING LINK NETWORK INTEGRATION.106

TOYWORLD........................................................ 89

TAX STORE......................................................... 68

THE NATURAL WAY............................................ 71

TQ STONE PRODUCTS...................................... 73

TAXASSIST ACCOUNTANTS............................... 68

THE ORIGINAL POSTER COMPANY................... 89

TRADE BOOKS BOOKKEEPING....................... 101

Team Accelerate......................................... 103

THE POULTRY PLACE........................................ 82

TRAMPOLINE GELATO....................................... 80

TECHNO TAN...................................................... 71

The Proven Group................................ 46, 103

TRAXION TRAINING................................... 105,110

TELCOINABOX.................................................... 89

THE REAL LEARNING EXPERIENCE........... 75, 110

TRAXX CONSTRUCTION PRODUCTS................ 73

TELECHOICE...................................................... 89

THE REALISE GROUP...................................... 103

TRENT DRIVING SCHOOL.................................. 77

TENDER LOVING CUISINE.................................. 85

THE RED REPUBLIC......................................... 101

TRESSCOX LAWYERS...................................... 109

TERMICAM......................................................... 84

THE SHED COMPANY........................................ 73

TROPICAL PLANT RENTALS.............................. 87

TERRY WHITE CHEMISTS.................................. 83

THE SKINCARE COMPANY................................ 71

TRURATING...................................................... 106

TESTEL............................................................... 89

THE SMOOTHIE FACTORY................................. 82

TRUSONIC.......................................................... 77

THAILANDER...................................................... 80

THE SOURCE BULK FOODS.............................. 80

TSG Franchise Management....................... 89

THE ALTERNATIVE BOARD................................. 74

THE SPHERE AGENCY..................................... 101

TT GROUP COMMUNICATIONS....................... 106

THE ALTERNATIVE BOARD............................... 110

THE SPORTING GLOBE..................................... 80

TU PROJECTS.................................................. 103

THE ATHLETE’S FOOT AUSTRALIA.................... 88

THE STARTUP FACTORY.................................. 110

TUTOR DOCTOR AUSTRALIA............................. 77

THE BANNER LADY.......................................... 101

THE TARTAN GROUP....................................... 100

TUTTI FRUTTI...................................................... 80

THE BEST OF..................................................... 74

THE TYRE FACTORY.......................................... 70

TWINKLE TOE BABY HAND & FEET................... 75

THE BOOKKEEPING NETWORK......................... 68

THEDOCYARD.................................................. 106

TYRO PAYMENTS............................................. 109

THE CAR KIT COMPANY.................................... 70

THEOBROMA CHOCOLATE LOUNGE........... 79,80

ULTRA TUNE....................................................... 71

THE CEO INSTITUTE........................................... 74

THERMAWOOD.................................................. 73

UN CAFE BAR..................................................... 79

THE CHEEKY BEANS......................................... 79

THEXTON ARMSTRONG.................................... 74

UNITED HOME SERVICES.................................. 84

THE CHEESECAKE SHOP.................................. 78

THINKING AUSTRALIA...................................... 106

UNITED PETROLEUM......................................... 89

THE CHOCOLATE ROOM................................... 79

THOMSON GEER.............................................. 109

UNIVERSAL APPROACH.................................. 101

THE COFFEE CLUB............................................ 79

THRIFTY CAR RENTAL....................................... 87

UNIVERSAL FITNESS.......................................... 83

THE COFFEE EMPORIUM................................... 79

THRIVE PROMOTIONAL PRODUCTS............... 101

UNSCRATCH THE SURFACE.............................. 73

THE COMPLETE GARDEN.................................. 88

Thyme after Thyme Garden Service........ 84

URBAN BURGER................................................ 82

122 | 2 0 2 4 FRA NCHISE DIR ECTO RY

TOOLFORCE....................................................... 85 TOP SNAP.......................................................... 86 TOTAL IMAGE GROUP...................................... 101 TOTAL MARKETING.......................................... 101

URBAN CLEAN................................................... 76

X-GOLF AUSTRALIA........................................... 77

AT YOUR REQUEST............................................ 95

UTICOLOR.......................................................... 71

XOCOLATI........................................................... 79

AUSSIE FARMERS DIRECT................................. 93

UTTER PROFESSIONALS................................... 68

XPRESSO DELIGHT PYT LTD....................... 74, 79

AUSTVENDING................................................... 97

V.I.P. HOME SERVICES....................................... 84

XPRESSO MOBILE CAFE.................................... 85

AUTO ONE.......................................................... 90

V.I.P. HOME SERVICES FENCING & HOME Maintenance................................................... 84

XQUISITO............................................................ 82

AVIS RENTAL...................................................... 96

XXX SECURITY SERVICES................................ 110

BABY ON THE MOVE......................................... 92

YARRA VALLEY FARMS...................................... 80

BAKERS DELIGHT.............................................. 93

YELLOW EXPRESS............................................. 74

BALDWINS........................................................ 112

YOGURTLAND AUSTRALIA................................ 82

BANK OF NEW ZEALAND................................. 111

YOU CAN BAKE IT.............................................. 79

BANNISTER & VON DADELSZEN..................... 112

YOUR IMAGE MARKETING & MEDIA................ 101

BARK BUSTERS................................................. 95

YOUR LAW FIRM.............................................. 109

BARLEY INSURANCE....................................... 112

ZAMBRERO........................................................ 80

BATHROOM DIRECT........................................... 95

ZANE SOLAR...................................................... 73

BATHROOM WAREHOUSE................................. 96

ZARRAFFA’S COFFEE......................................... 79

BB’S CAFÉ.......................................................... 93

ZING COMMUNICATIONS AUSTRALIA............. 101

BBX MANAGEMENT........................................... 92

ZOO MEDIA...................................................... 101

BDO.................................................................. 111

ZRILO................................................................ 106

BDS CHARTERED ACCOUNTANTS.................. 111

ZUBIAS THREADING.......................................... 71

BEDPOST........................................................... 96

Variety Vending.............................................. 89 VAST FURNITURE & HOMEWARES.................... 89 VELPIC.............................................................. 110 VEND HQ.......................................................... 109 VERIMARK................................................ 103, 110 VERVE GROUP................................................. 101 VERVE RECRUITMENT..................................... 103 VICTORY CURTAINS AND BLINDS..................... 85 VIDSTEP PTY.................................................... 106 VILLA & HUT....................................................... 79 VINTAGE PHOTOBOOTHS.................................. 77 VIP CAR CARE.................................................... 71 VIP LIGHTING..................................................... 73 VIRTUAL METHOD............................................ 106 VISION ALLIANCE............................................. 104 VISION PERSONAL TRAINING............................ 83 VISUAL UNITY................................................... 101 VIVA ENERGY AUSTRALIA................................ 104 VIVA LIFE PHOTOGRAPHY................................. 86 VOYAGES - ULURU MEETING PLACE.............. 104 WAIVESTAR GROUP......................................... 104 WALKER WAYLAND (WA)................................. 101 WALKERS PARTY HIRE...................................... 78 WASABI WARRIORS........................................... 80 WEB PROFITS.................................................. 106 WEBSITEGURUS................................................ 84 WEEDING WOMEN............................................. 84 WENDY’S MUSIC................................................ 77 WESTPAC BANKING CORPORATION............... 102 WET-SEAL MANAGEMENT PTY LTD................... 73 WHAT SCRATCH?.............................................. 71 WHEEL CHANGE U............................................ 71 WHEELIE HOT WOOD.................................. 84, 85 WILD CARDS & GIFTS........................................ 89 WILLIAM ANGLISS INSTITUTE.......................... 110 WIRED & WIRELESS SOLUTIONS International............................................... 106 WIRELESS ANYWHERE GROUP........................ 89 WISEWOULD MAHONY.................................... 109 WOKINABOX....................................................... 82 Wollermann Franchise Developments.............................. 105, 109, 110

new zealand

BELL GULLY..................................................... 112 BELLA VISTA ACCOMODATION.......................... 95

0800 SUNSHADE................................................ 95

BEST WESTERN................................................. 95

1PLACE............................................................ 112

BETTA RENTAL CARS........................................ 96

A BUYER’S CHOICE HOME INSPECTIONS........ 90

BETTER BUSINESS INSTITUTE........................ 111

A J PARK.......................................................... 112

BEVINCO............................................................ 92

AA AUTO SERVICE & REPAIR............................. 90

BIG PADDLE COMPANY..................................... 92

ABACUS MATHS ACADEMY............................... 92

BIN INN RETAIL GROUP..................................... 96

ABC BUSINESS BROKERS............................... 111

BLACK FOREST WAFFLE HUT........................... 94

ACARDO WORKPLACE SAFETY SUPPLIES....... 91

BLACKER SMITH & CO..................................... 111

ACCESSMAN...................................................... 90

BNZ................................................................... 111

ACTIONCOACH.................................................. 91

BOOKENDS NEW ZEALAND.............................. 92

ADEN FRANCHISE GROUP................................ 90

BOTHERWAY LEGAL........................................ 112

ADVANCE FRANCHISE SYSTEMS...................... 96

BOTTING LEGAL............................................... 112

ADVANCE INTERNATIONAL................................ 91

BREAKERS CAFÉ & BAR.................................... 93

AERIAL MASTER................................................. 90

BREATHE LIFE.................................................. 112

AFFILIATED BUSINESS CONSULTANTS........... 112

BRUCIES LAWNMOWING & GARDEN CARE...... 95

AGATHA PARIS................................................... 96

BRUMBY’S BAKERIES........................................ 93

AIRIFY................................................................. 95

BRUMBY’S GO!.................................................. 93

ALU RESTORE.................................................... 95

BUGGER CAFE................................................... 93

AMAC................................................................. 93

BURGER WISCONSIN........................................ 94

AMAZING CLEAN NEW ZEALAND...................... 93

BURGERFUEL..................................................... 94

ANCHOR FRANCHISE........................................ 93

BUSINESS NETWORK INTERNATIONAL.......... 111

ANTHONY HARPER.......................................... 112

BUSY BEE CLEANING SERVICES...................... 93

ANYTIME FITNESS.............................................. 95

BUSY BOOKKEEPING........................................ 90

ANZ BANK........................................................ 111

BY NATURE........................................................ 96

APEX GENERAL................................................ 112

CACI................................................................... 90

APOLLO ACCOUNTING.................................... 111

CAD PARTNERS......................................... 92, 111

WOOLLAM CONSTRUCTIONS......................... 104

APPARELMASTER.............................................. 91

CAFÉ BOTANNIX................................................. 93

WORKFORCE EXTENSIONS............................... 77

Aramex............................................................. 92

CAFE2U NZ......................................................... 93

WORKOUT WORLD............................................ 89

ARCHGOLA........................................................ 95

CAL SYSTEMS.................................................... 90

WORLD MANAGER........................................... 106

ARMSTRONG SMARTER SECURITY.................. 92

CARL’S JR.......................................................... 93

WORLD OF MATHS............................................ 77

ASB BUSINESS BANKING................................ 111

CARSON FOX BRADLEY.................................. 112

WRAY ORGANICS............................................... 80

ASCO AGMEN-SMITH...................................... 112

CARTRIDGE WORLD.......................................... 93

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GCA LAWYERS................................................. 112

CASH CONVERTERS.......................................... 96

DOMINO’S PIZZA................................................ 94

CASHBOX........................................................... 96

DONUT KING NZ................................................ 94

GEEKS ON CALL................................................ 93

CDQ COMMUNICATION DESIGN...................... 111

DREAM DOORS.................................................. 90

GEEKS ON WHEELS........................................... 93

CEILING MASTER............................................... 93

DRI WASH ‘N GUARD......................................... 90

GENERATION HOMES........................................ 91

CENTRAL LANDSCAPE & GARDEN SUPPLIES.. 95

DRIVING MISS DAISY......................................... 95

GEO OP............................................................ 111

CFO ON-CALL.................................................... 90

DUNCAN COTTERILL....................................... 112

GIBSON SHEAT................................................ 112

CHARTIS........................................................... 112

DVDNOW KIOSKS.............................................. 96

GIGGLE TV.......................................................... 90

Chartwell Hamilton.................................... 95

DYMOCKS.......................................................... 96

GJ GARDNER..................................................... 91

CHESTER GRAY CHARTERED ACCOUNTANTS................................................ 111

EC CREDIT CONTROL...................................... 111

GLAISTOR ENNOR........................................... 112

ECO INSULATION............................................... 95

GLOBAL SAFE NEW ZEALAND.......................... 97

ECOMIST............................................................ 92

GLORIA JEAN’S COFFEES................................. 93

ECOTEC SYSTEMS............................................ 95

GODFREYS......................................................... 96

EGG MATERNITY................................................ 96

GOLDEN NUTS FRANCHISING NZ..................... 94

EMBROIDME....................................................... 92

GOODWIN TURNER.......................................... 112

ENABLEME LTD.................................................. 90

GOVETT QUILLIAM........................................... 112

CHIPMONKS PLAYLAND & CAFÉ....................... 92 CHOCOLATERIA™ SAN CHURRO..................... 93 CINDERELLA LIMO............................................. 96 CITY CAKE COMPANY........................................ 93 CIVIC VIDEO........................................................ 96 CLEAN PLANET FRANCHISE.............................. 93 CLEANCORP FRANCHISE SYSTEM................... 93 CLEANTASTIC COMMERCIAL CLEANING.......... 93 CLUB PHYSICAL................................................ 95 COBB & CO........................................................ 94 COFFEE CULTURE.............................................. 93 COLLIERS INTERNATIONAL............................. 111 COLORGLO INTERNATIONAL............................ 90 COLOURPLUS.................................................... 96

ENVIRO CLEAN & RESTORATION...................... 93

GRAFFITI DOCTOR............................................. 92

ENZED................................................................ 90

GRANITE TRANSFORMATION............................ 91

ESQUIRES COFFEE HOUSE............................... 93

GRANT THORNTON NEW ZEALAND................ 111

EVEREST GROUP............................................. 112

GRAPHIC CAFÉ................................................ 112

EXCEED HOME NETWORK................................ 95

GRASSHOPPER SOCCER.................................. 92

EXPENSE REDUCTION ANALYSTS..................... 92

GREEN ACRES FRANCHISE GROUP................. 93

EXPRESS BUSINESS GROUP............................ 95

GREEN CLEEN................................................... 93

EXPRO.............................................................. 111

GREEN DOOR COMMISSION FREEReal Estate............................................................... 96

COLUMBUS COFFEE......................................... 93

EXTREME AUTOMOTIVE PARTS DISTRIBUTORS................................................... 90

COMPLETE FIRST AID SUPPLIES....................... 92

FIBRENEW.......................................................... 95

GROUTPRO........................................................ 95

COMPUTER SOLUTIONS SALES & SERVICE..... 93

FIFO CAPITAL..................................................... 90

GUTHRIE BOWRON............................................ 96

COMPUTER TROUBLESHOOTERS.................... 93

FINAL TOUCH..................................................... 90

HABITUAL FIX..................................................... 94

CONTACT ROCKGAS......................................... 95

FIREWATCH........................................................ 91

HAMMER HARDWARE........................................ 91

CONTOURS........................................................ 95

FIRST CLASS ACCOUNTS.................................. 90

HANDY RENTALS............................................... 96

COOKIE TIME..................................................... 94

FIX IT BUILDING SERVICES................................ 91

HARCOURTS...................................................... 96

COOKRIGHT KITCHEN SERVICES..................... 93

FLETCHER ALUMINIUM...................................... 91

HARDY’S HEALTH STORES................................ 96

COOLSPOT UNLIMITED..................................... 97

FLO2CASH......................................................... 92

HARMANS LAWYERS....................................... 112

COOLTIME.......................................................... 95

FLOORING DESIGN............................................ 91

HARRIS TATE.................................................... 112

COONEY LEES MORGAN................................. 112

FMK KERATIN HAIR STRAIGHTENING SALON... 95

HARRISONS CARPET ONE................................ 97

CORESTEEL BUILDINGS.................................... 90

FOOT MECHANICS............................................. 95

HARRISONS ENERGY SOLUTIONS.................... 95

CORPORATE CABS............................................ 97

FOOTLOOSE....................................................... 96

HARVEY WORLD TRAVEL.................................. 97

CREST COMMERCIAL CLEANING...................... 93

FOREVER GREEN............................................... 95

HAYES KNIGHT NORTH................................... 111

CRESTCLEAN..................................................... 92

FORTUNE MANNING........................................ 112

HEALTH SMART HEAT PUMPS........................... 95

CREWCUT.......................................................... 93

FRANCHISE ACCOUNTANTS........................... 111

HEALTHY AIR...................................................... 95

CROWE HORWATH.......................................... 111

FRANCHISE COACH......................................... 112

HELIUM WORK SEARCH............................ 92, 111

CRUST GOURMET PIZZA................................... 94

FRANCHISE INFINITY........................................ 111

HELL................................................................... 94

CUMULO9........................................................ 111

FRANCHISE RELATIONSHIPS INSTITUTE......... 112

HERTZ................................................................ 96

CUTSHOP................................................ 90, 92,93

FRANCHISE SOLUTIONS.................................. 112

HESKETH HENRY............................................. 112

DANIEL HUNT & ASSOCIATES......................... 111

FRANCHIZE CONSULTANTS............................ 112

HEWITT SCALETTI WATERS............................. 111

DAVENPORTS HABOUR................................... 112

FRASER POWRIE.............................................. 112

HIRE A HUBBY................................................... 95

DECK AND FENCE PRO..................................... 90

FREEDOM COMPANION DRIVING SERVICES.... 95

HOG’S BREATH CAFÉ........................................ 94

DEIRDRE WATSON, BARRISTER...................... 112

FRIDGE FREEZER ICE BOX................................ 96

HOLLAND & BARRETT....................................... 94

DELOITTE......................................................... 111

FRITZ WEINERS.................................................. 94

HOLLYWOOD BAKERY....................................... 93

DESIGN IMPORTANCE....................................... 92

FRONTRUNNER.................................................. 96

HOME INSTEAD SENIOR CARE.......................... 95

DIAMOND FUSION.............................................. 90

FRUIT WORLD.................................................... 94

HOME PLUS....................................................... 95

DIGITAL FISHBOWL.......................................... 111

FURNITURE COURT........................................... 96

HONDA............................................................... 90

DISTRIBUTION INTERNATIONAL........................ 92

FUSION5........................................................... 111

HORIZON HOMES.............................................. 91

DOLLAR VALUE.................................................. 96

GAZE BURT...................................................... 112

HOTONDO HOMES............................................ 91

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Grey Lynn Auckland................................... 113

HRV VENTILATION.............................................. 91

LAWN FIX............................................................ 95

MR PLUMBER..................................................... 91

HUMITECH.......................................................... 92

LAZERBIKE......................................................... 96

MR RENTAL........................................................ 96

HUMPHRIES ASSOCIATES......................... 90, 111

LCF FUN LANGUAGES....................................... 93

MR SANDLESS NZ............................................. 91

HUNTER & CO.................................................. 112

LEADERSHIP MANAGEMENT............................. 92

MR WHIPPY........................................................ 94

HYDRAULINK...................................................... 91

LENARD’S CHICKEN.......................................... 94

MR WOO SUSHI................................................. 94

ICON COFFEE..................................................... 93

LENNIE & ASSOCIATES.................................... 111

MUFFIN BREAK.................................................. 94

ILLY ESPRESSO BAR.......................................... 94

LIFETIME DISTRIBUTORS................................... 93

MUZZ BUZZ........................................................ 94

IMAGE CENTRE................................................ 113

LIME JUICE BAR................................................. 94

MY GYM.............................................................. 92

IMPORT4LESS.................................................... 90

LINK BUSINESS BROKING............................... 112

MYHR............................................................... 111

INNOVATIVE INTERIORS..................................... 95

LINK BUSINESS SERVICES................................ 92

NAKED POOL COMPANY................................... 91

INSPIRED ACCOUNTANTS............................... 111

LIQUORLAND..................................................... 97

NAVIGATION HOMES.......................................... 91

INSPIRED LEARNING SYSTEMS....................... 112

LITTLE DRIBBLERS............................................. 96

NEED A NERD.................................................... 93

INSULTECH GROUP........................................... 95

LITTLE KICKERS................................................. 92

NEW YORK DELI................................................. 94

ISSIMO................................................................ 97

LJ HOOKER GROUP........................................... 96

NEW ZEALAND HEAT PUMPS............................ 91

IZARD WESTON................................................ 112

LJS FISH AND CHIPS RESTAURANT.................. 94

NEW ZEALAND HOME LOANS........................... 90

JACKSON RUSSELL......................................... 112

LOCKWOOD HOMES......................................... 91

NEW ZEALAND LETTING AGENTS..................... 96

JAMAICA BLUE NZ............................................. 94

LOLITA S.A.......................................................... 97

NEW ZEALAND NATURAL ICE CREAM............... 94

JAMES & WELLS INTELLECTUAL PROPERTY....................................................... 113

LOLLIPOPS PLAYLAND & CAFÉ......................... 93

NEW ZEALAND POST......................................... 92

LONE STAR......................................................... 94

NEW ZEALAND POST & KIWIBANK.................... 90

LOVEN................................................................ 93

NIGHT ‘N DAY FOODSTORES............................ 97

LUSH LASHES.................................................... 90

NOT BIG ENOUGH............................................. 95

MACDONALD LEWIS LAW................................ 113

NOVUS............................................................... 90

MACKY ROBERTON......................................... 113

NUMBER WORKS ’NWORDS............................. 93

MAD BUTCHER.................................................. 94

NZ FLOORSANDING CO..................................... 91

MAG & TURBO WAREHOUSE............................ 90

OFFICE PRODUCTS DEPOT............................... 92

MAGNETITE........................................................ 91

OIL CHANGERS NEW ZEALAND........................ 90

MANDEVILLE MARKETING................................. 92

ONLINE RESULTS............................................. 113

MARKHAMS CLARKE CRAW........................... 111

OPORTO NEW ZEALAND................................... 94

MARSHALL BATTERIES...................................... 90

PACIFIC SIMULATORS 2010............................... 93

MATHZWISE....................................................... 93

PACK&SEND....................................................... 92

MAZDA NEW ZEALAND...................................... 90

PALEO CAFÉ....................................................... 94

JUST CABINS..................................................... 91

MCDONALDS RESTAURANTS NEW ZEALAND................................................... 94

PALMERS GARDEN WORLD.............................. 95

JUST CUTS................................................... 90, 94

MEDITERRANEAN FOOD WAREHOUSE............. 94

JUST LOANS...................................................... 90

PARA RUBBER................................................... 97

MEGA CAFÉ........................................................ 94

K & B MANNINEN............................................... 97

PARALLEL DIRECTIONS................................... 111

MEGA SERVICES................................................ 92

KEA KIDS CLUB.................................................. 92

PARAMOUNT SERVICES.................................... 93

KEEP IT SAFE................................................... 112

MEGA SERVICES FRANCHISE CONSULTANTS................................................. 112

Parnell Auckland......................................... 95

KEITH GOODALL & ASSOCIATES..................... 111

MEGAZONE LASER GAMES............................... 93

KELLY SPORTS.................................................. 92

METICULOUS HOME SERVICES........................ 95

KENSINGTON SWAN........................................ 113

MEXICALI............................................................ 94

KGA LIMITED.................................................... 111

MIDAS NEW ZEALAND....................................... 90

KINETIC ELECTRICAL......................................... 91

MIKE PERO MORTGAGES.................................. 90

KITCHEN STUDIO............................................... 91

MIKE PERO REAL ESTATE.................................. 96

KITCHENS REFRESHED..................................... 91

MINI TANKERS FUELS & OILS............................ 90

KIWIHOST........................................................... 92

MISTER MINIT..................................................... 97

KIWIKRANE......................................................... 93

MITRE 10............................................................ 91

KIWIYO............................................................... 94

MOBILE HAND CAR & MARINE GROOMING...... 95

KWIK KERB......................................................... 95

MODA................................................................. 91

LA PORCHETTA.................................................. 94

MONEY CONCEPTS NEW ZEALAND.................. 92

LANDMARK HOMES NZ..................................... 91

MONTGOMERY CONSULTANTS....................... 111

LASER ELECTRICAL GROUP............................. 91

MOTIVITY FRANCHISING.................................... 90

LASER PLUMBING............................................. 91

MR FENCERS SYSTEMS.................................... 91

PROPERTYSCOUTS PROPERTY MANAGEMENT................................................... 92

LATITUDE HOMES.............................................. 91

MR GREEN AUCKLAND..................................... 95

PROTECTA GLASS............................................. 92

JAMES MARX HYPNOSIS................................... 95 JANI KING (NZ)................................................... 93 JELLYBEANS MUSIC NZ..................................... 92 JENNIAN HOMES............................................... 91 JESTERS PIES.................................................... 94 JET CLEANING SERVICES................................. 93 JETTS FITNESS 24/7.......................................... 95 JIM’S MOWING................................................... 95 JIM’S TEST AND TAG......................................... 95 JIM’S TREES & STUMP REMOVAL..................... 95 JONES LANG LASALLE.................................... 111 JUMP SWIM SCHOOLS...................................... 92 JUMPING BEANS INTERNATIONAL.................... 92

PAPER PLUS....................................................... 97

PEGASUS RENTAL CARS................................... 96 PIMP MY LAWN.................................................. 95 PINKFIT............................................................... 91 PIRTEK................................................................ 90 PIZZA HUT.......................................................... 94 PLACEMAKERS.................................................. 91 PLUMB’IN........................................................... 91 PLUS FITNESS 24/7........................................... 95 POOLWERX........................................................ 96 POSTSHOP KIWIBANK....................................... 97 PREP & PAINT PRO............................................ 91 PRESTIGE HOME GROOMERS.......................... 93 PRINTING.COM.................................................. 96 PROPERTY INDEPTH......................................... 96

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THE NATIONAL BANK OF NEW ZEALAND....... 111

PROVENDER NZ................................................. 97

SMALL BUSINESS ACCOUNTING...................... 90

PROVISTA BALUSTRADE SYSTEMS.................. 91

SMALLPRINT AUS & NZ................................ 92,95

THE NZ HOUSE INSPECTION COMPANY........... 96

PURE PROTECT................................................. 95

SMITHS SPORTS SHOES................................... 97

THE NZ MANUKA EGG COMPANY..................... 94

QJUMPERS......................................................... 92

SNAP FITNESS 24/7........................................... 95

QUEST SERVICED APARTMENTS (NZ)............... 95

SNAP PRINTING................................................. 96

THE ORIGINAL CALIFORNIA Burrito Company.......................................................... 94

QUINOVIC PROPERTY MANAGEMENT.............. 96

SNOREPRO NEW ZEALAND............................... 95

RACK N ROLL RIBS............................................ 94

SOFTWASH........................................................ 93

RAINAWAY SPOUTING ON THE SPOT............... 95

SPAGALIMIS ITALIAN PIZZERIA.......................... 94

RAINCATCHER SYSTEMS.................................. 91

SPECSAVERS NEW ZEALAND........................... 97

RAINEY COLLINS.............................................. 113

SPEEDY SIGNS................................................... 92

RAPID LAWN...................................................... 95

SPIDERMAN....................................................... 95

RAY WHITE REAL ESTATE.................................. 96

SPOUTING ON THE SPOT.................................. 91

RE/MAX NEW ZEALAND..................................... 96

SPYGLASS GROUP.......................................... 113

REACH MEDIA NEW ZEALAND........................ 111

STAPLES RODWAY CHRISTCHURCH.............. 111

READY STEADY GO KIDS................................... 96

Stewart Germann Law.............................. 113

REALSURE THE HOUSE INSPECTORS.............. 96

STIHL SHOP....................................................... 97

REALTY RETURNS,............................................. 91

STIRLING SPORTS............................................. 97

REATV............................................................... 111

STORAGE BOX................................................... 96

REDBACK CONFERENCING............................. 111 REDWORX.......................................................... 90 REFRESH RENOVATIONS................................... 91 RENT-A-DENT..................................................... 96 RENTED.ORG.NZ................................................ 96

STREAMSMART................................................ 112 STREETWISE COFFEE........................................ 94 STRETCH-N-GROW........................................... 92 SUBWAY............................................................. 94 SUMOSALAD...................................................... 94

THE PITA PIT....................................................... 94 THE PROPERTY IMPROVERS............................ 91 THE RADIO NETWORK..................................... 113 THE SHOT MOBILE............................................ 96 THE SWEETEST LITTLE CHOCOLATE SHOP..... 97 THE TRUSTY DELIVERY CO............................... 93 THEOBROMA CAFES, LOUNGES AND BARS.... 94 THERMAWOOD.................................................. 95 THEXTON ARMSTRONG............................ 92, 112 TINT PRO............................................................ 91 TONI&GUY.......................................................... 90 TOP SNAP.......................................................... 96 TOYHIRE............................................................. 92 TOYWORLD........................................................ 97 TRIPLE O PROPERTY MAINTENANCE............... 96 ULTRA SCAN...................................................... 96 UNITED VIDEO.................................................... 96 UPPER HUTT CITY COUNCIL........................... 112 URBAN TURBAN NEW ZEALAND....................... 94

SUNBRIGHT LAMP DISTRIBUTORS................... 91

URLICH MCNAB KILPATRICK........................... 113

SUPER LIQUOR HOLDINGS............................... 94

UVTEC................................................................ 91

SUPER SHUTTLE................................................ 92

V.I.P. HOME SERVICES....................................... 95

SUPERBUILD...................................................... 91

VALENTINES RESTAURANTS............................. 94

SWIFTPOS........................................................ 111

VEND HQ.......................................................... 112

SWIMART POOL & SPA SERVICES..................... 96

VENLUREE.......................................................... 91

SWITCH BUSINESS.......................................... 111

VERSATILE HOMES AND BUILDINGS................. 91

TACA NZ............................................................. 91

VITAL CARE........................................................ 97

TACKLEBOX....................................................... 97

W GARTSHORE................................................ 112

TAKE NOTE......................................................... 97

WAIPUNA HOTEL & CONFERENCE CENTRE... 112

TALL POPPY REAL ESTATE................................ 96

WALKER & CO.................................................. 113

TASMAN INSULATION........................................ 91

WARMUP NEW ZEALAND.................................. 91

TEETH WHITENING ASSOCIATES...................... 90

WAXNLASER...................................................... 90

TELCOINABOX.................................................... 92

WESTPAC......................................................... 111

THE 2 N’5 SHOP................................................. 97

WET SEAL........................................................... 91

THE ALTERNATIVE BOARD................................. 92

WHATS UP HOUSE INSPECTIONS..................... 96

THE ATHLETES FOOT......................................... 97

WHK................................................................. 111

THE BARN COMPANY........................................ 91

WHOLLY BAGELS & PIZZA................................. 94

THE BUSINESS ENGINE................................... 111

WINDOW CLEANING PLUS................................ 95

THE CHEESECAKE SHOP.................................. 94

WINDOW DRESSINGS........................................ 91

THE CHRISTMAS HEIRLOOM COMPANY........... 97

WINDOW TREATMENTS..................................... 95

THE COFFEE CLUB............................................ 94

WOOLGRO......................................................... 95

THE COFFEE GUY.............................................. 94

XPRESSO DELIGHT............................................ 94

THE COFFEE SHOT............................................ 94

YARD ART & MOULDS INTERNATIONAL............ 95

THE DRUG DETECTION AGENCY (TDDA).......... 96

YÖGG................................................................. 94

THE FISHMONGER SEAFOOD DELICATESSEN.................................................. 94

YOUNG READ WOUDBERG............................. 111

SIMPLIFOOD....................................................... 97 SIMPLY SQUEEZED............................................ 94

THE FRANCHISE COACH................................. 112

ZEALD WEBSITE DESIGN................................. 112

SIMPSON GRIERSON....................................... 113

THE INTERFACE FINANCIAL GROUP................. 90

ZEBRA ACCOUNTING...................................... 111

SITEFINDERS...................................................... 96

THE MEDIATOR................................................ 111

ZEXX NZ.............................................................. 94

SKIDS – SAFE KIDS IN DAILY SUPERVISION...... 92

THE MOVING BOX GUY...................................... 96

ZONES LANDSCAPING SPECIALISTS................ 95

RESIN WELD....................................................... 90 RESUME ONE..................................................... 92 RETAIL EXPRESS.............................................. 111 REZLAB GROUP HOLDINGS.............................. 91 RIGHT WAY....................................................... 111 RIPPED ORANGE.............................................. 112 ROBERT HARRIS CAFÉ...................................... 94 RODNEY WAYNE................................................ 90 ROOM2RENT...................................................... 96 RUGBYTOTS NZ................................................. 96 SADDLERY WAREHOUSE.................................. 97 SAFE T SUPPLIES............................................... 97 SANDFIELD INFORMATION SYSTEMS............. 111 SARAH PILCHER THE FRANCHISE LAWYER... 113 SEAL A FRIDGE.................................................. 95 SELECT CLEANING............................................ 93 SELECTOR....................................................... 112 SHAKY ISLES COFFEE CO................................. 94 SHED BOSS........................................................ 91 SHINGLE INN CAFÉ............................................ 94 SHOE CLINIC...................................................... 97 SIERRA COFFEE................................................. 94 SIGNATURE HOMES........................................... 91 SILVER CHEF.................................................... 111 SIMPLICITY VENDING......................................... 97

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Z ENERGY.......................................................... 97

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u se f ul inf o rm atio n

publications AUSTRALIAN & NEW ZEALAND BUSINESS FRANCHISE GUIDE

THE FRANCHISE REVIEW – OFFICIAL JOURNAL OF THE FRANCHISE COUNCIL OF AUSTRALIA

PO Box 17, Pomona QLD 4568 Australia Phone: +61 3 9787 8077 Fax: +61 3 9787 8499 Email: cgb@cgbpublishing.com.au Website: www.businessfranchiseaustralia.com.au

Level 3, 21 Victoria Street Melbourne VIC 3000 Phone: 03 9508 0888 Fax: +61 3 9508 0899 Email: info@franchise.org.au www.franchise.org.au

BUSINESS FRANCHISE MAGAZINE AUSTRALIA & NEW ZEALAND PO Box 17, Pomona QLD 4568 Australia Phone: +61 3 9787 8077 Fax: +61 3 9787 8499 Email: cgb@cgbpublishing.com.au Website: www.businessfranchiseaustralia.com.au www.businessfranchisenz.co.nz

helpful organisations APRA (Superannuation)

GPO Box 9836 Canberra ACT 2601 Phone: (AUS) 1300 55 88 49 www.apra.gov.au

AUSTRALIAN COMPETITION & CONSUMER COMMISSION GPO Box 3131 Canberra ACT 2601 Phone: (AUS) 1300 302 502 or + 61 2 6243 1305 www.accc.gov.au

AUSTRALIAN FOOD AND GROCERY COUNCIL Locked Bag 1 Kingston ACT 2604 Phone: +61 2 6273 1466 Fax: +61 2 6273 1477 Email: info@afgc.org.au www.afgc.org.au

AUSTRALIAN RETAILERS ASSOCIATION

Level 1, 112 Wellington Parade, East Melbourne VIC 3002 Phone: (AUS) 1300 368 041 Fax: +61 3 8660 3399 Email: info@retail.org.au www.retail.org.au

FAIR WORK OMBUDSMAN GPO Box 9887 Your capital city Phone: 13 13 94 www.fairwork.gov.au

FRANCHISE ASSOCIATION OF NEW ZEALAND 4 Whetu Place Rosedale Auckland 0632 Phone: 09 274 2901 Email: info@franchise.org.nz www.franchiseassociation.org.nz

FRANCHISE COUNCIL OF AUSTRALIA Level 3, 21 Victoria Street Melbourne VIC 3000 Phone: 03 9508 0888 Fax: +61 3 9508 0899 Email: info@franchise.org.au www.franchise.org.au

OFFICE OF THE FRANCHISING MEDIATION ADVISER

Suite 205, Level 2, 370 Pitt Street Sydney NSW 2000 Phone: 1300 33 80 69 Email: adviser@franchisingcode.com.au www.franchisingcode.com.au

SMALL BUSINESS ASSOCIATION OF AUSTRALIA 138 Juliette Street Greenslopes QLD 4120 Phone: 1300 413 915 Email: info@smallbusinessassociation. com.au www.smallbusinessassociation.com.au

REAL ESTATE INSTITUTE OF AUSTRALIA Level 1, 16 Thesiger Court, DEAKIN ACT 2600 PO Box 234, DEAKIN WEST ACT 2600 Phone: 02 6282 4277 Email: reia@reia.com.au www.reia.com.au

VICTORIAN CHAMBER OF COMMERCE & INDUSTRY Level 3/150 Collins Street Melbourne VIC 3000 Phone: 03 8662 5333 www.victorianchamber.com.au

WORKPLACE SAFETY AUSTRALIA

Westfield Tower, Suite 1303, Tower 2, 101 Grafton Street Bondi Junction NSW 2022 Phone: +61 2 9387 1248 Fax: +61 2 9387 1488 Email: info@worksafe.com.au Website: www.worksafe.com.au

Making Franchise Law Black and white Morgan Mac Lawyers specialises in Business Law, Franchise Law, Commercial Litigation and Dispute Resolution. We have been assisting franchisors and franchisees in areas including franchise dispute resolution strategies, business sales, leasing and franchise documentation, and legal and regulatory compliance. Commercial litigation and franchising are complex areas of law. We help our clients to resolve or navigate legal matters and obligations, and recommend strategies to minimise and manage the risks of legal non-compliance and legal disputes. We work with our clients to achieve their commercial objectives and the best possible outcome for our clients.

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