focus
Tuffy T i re and Au to S er v i c e
Tuffy Tire and Auto Service Franchise
aims to add value to Franchisees’ lives For one Tuffy Tire & Auto Service franchisee, the best thing about being a business owner with the company is the value added visits.
As an example, Thorington recalled a time during the district manager visit they counted how many steps the technicians were taking and together they devised a new floor plan that cut down on the steps and made his entire operation more efficient. “Their goal is to help you be profitable and add value in what they bring to the table,” Thorington noted.
Thorington says he has reviewed his Profit and Loss statement with the CFO of Tuffy personally and has benefited greatly from that interaction, saving lots of money at his business by following the CFO’s suggestions. Thorington notes the corporate culture of the franchise is one of accessibility, as everyone goes out of their way to accommodate franchisees.
Ben Thorington owner of the Tuffy location in St. Johns, FL, an area just outside of Jacksonville, says every time his district manager pays a visit to the store he aims to add value to the business.
This effort of the district managers to always make themselves valuable to the franchisees in their jurisdiction is indicative of the Tuffy culture from the CEO on down.
“Last week I was in the airport and I remembered I had a legal question so I sent my district manager a text message and before I boarded my next plane, he had the answer for me,” he said, adding
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