HOTEL MANAGEMENT A N D O P E R AT I O N S f o u r t h
e d i t i o n
Edited by
Denney G. Rutherford, Ph.D. Endowed Chair Emeritus School of Hospitality Business Management Washington State University
Michael J. O’Fallon, Ph.D. Hospitality and Tourism Management College of Business James Madison University
JOHN WILEY & SONS, INC.