Q4 report

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Defining tomorrow, today.

Quarterly Report Q4 2017


The Local Area Impact of small business members participated in a Local Area Chamber program in 2017.

It’s simple really… Creating connections and deepening relationships is good for business and it’s good for our region. You, our members, have proven the importance of this through record breaking attendance in 2017.

Many of the connections members made over the course of the year have been driven through the Chamber’s new Local Area Chambers, which launched in March. More than a third of the programs offered by the Chamber have been through Local Area Chambers, providing members unique content and connection points all within 15 to 30 minutes of their office or home. The redesigned delivery of our programming has engaged members in important issues that affect their local community, for instance Metro Chamber West played a large role in the development of the West Ashley Revitalization Plan, while also providing valuable information on regional issues. Paired nicely with these vital programs are Chamber Connects, which have been wildly successful.


“ The best feature of the local design to the Charleston Metro Chamber is that it gives members a choice to leverage the type of programming and events that are best for their business. The design combines elements of a local, ‘Home Town’ chamber with the influence and impact of a nationally recognized regional chamber.” - Michael Mosel, Light Blue Worx

chamber members

attended a Chamber Connect during 2017

different companies

Chamber Connects… Are time for members to meet, deepen relationships and well, have a little fun. But that is also the time where we see business working at its finest level. These engagement opportunities are invaluable for many of our members, meeting a necessary need.

Thank you for…


Membership

GOAL:

To attract, engage and retain members through exceptional value, benefits, assets and services

“ The Charleston Metro Chamber has created amazing opportunities for me to grow my business. By getting me connected with different organizations around the region and granting me access to sponsor many of their incredible events, the Chamber has given me tools to succeed. Membership in the Chamber is a valuable investment into my organization and the Charleston area.”

- Marc Rodenbaugh, Owner Tropical Smoothie Café

10,718 ATTENDEES in 2017

MEMBERSHIP GROWTH IN 2017

45 Net New Members

1,527 Total Members

287

Leadership Circle Members


www.charlestonchamber.org

FINISHING THE YEAR STRONG

Annual Retention Rate 85% 80% 75% 70% 65% 60%

2008

2009

2010

2011

2012

2013

2014

2015

2016

2017

Annual Retention Rate: Over the past decade, the Chamber has increased its annual member retention rate by 10% from 71% to 81%.

Local Area Chamber Performance Engagement Opportunities

Total Attendees

Small Business Participation

41%

29%

47%

296 | 120

10,718 | 3,070

1,184 | 560

Local Area Chambers

Local Area Chamber Performance: The first year of Local Area Chambers was healthy and shows significant member engagement. This is reflected by both the total number of attendees to Local Area Chamber events as well as the amount of individual company participation.

CMCC Quarterly Report 2017: Q4

Charleston Metro Chamber Total


Advocacy / Advancement

GOAL:

To initiate, advocate and empower our region to advance a prosperous business environment

CMCC PAC ENDORSED CANDIDATES Elected to office:

Kathy Landing Mount Pleasant Town Council

The Process: Tom O’Rourke Mount Pleasant Town Council

Kevin Shealy Charleston City Council

Candidates complete written questionnaire

PAC committee interviews each candidate

Candidate supports a pro-business climate and are aligned with our legislative priorities


www.charlestonchamber.org

The Honorable Lindsey Graham Senator, State of South Carolina

“ Every single day Senator Graham makes sure the men and women of our Armed Forces are being taken care of.” - Patrick Bryant, 2017 Chamber Chairman of the Board On October 10, Senator Graham was presented the Chamber’s Patriot’s Award for his unwavering support of our nation’s military.

70%

City of Charleston voters voted yes

$20M

Bond to fund attainable housing

800

New housing units will be created

CMCC Quarterly Report 2017: Q4

VOTERS OVERWHELMINGLY APPROVE THE CHAMBER ENDORSED WORKFORCE ATTAINABLE HOUSING BOND


Talent

GOAL:

To advance the region’s talent pipeline for today’s and tomorrow’s employers

ALL ACADEMY CLUSTER MEETING “ The value of the Advisory Boards is that it provides a forum for industry, academia and the Chamber to collaborate on defining and solving issues to benefit our collective future... our children.” - Gary Scott

Regional Computer Science Advisory Board Chair TEALS Master Mentor

80 business leaders and educators attended the fifth annual All Academy Cluster meeting on December 5. Attendees got a first look at the newly released Common Skills in High Demand report before breaking into their individual Regional Advisory Boards. Regional Advisory Boards are comprised of business leaders and educators who meet throughout the year to discuss how to bridge what is being taught in the classroom with careers in our region.

LEADING THE WAY IN YOUTH APPRENTICESHIPS • New Engineering Youth Apprenticeship Program coming to Charleston in Fall 2018 and expected to be used as a national model

• Collaboration between the Chamber, Trident Technical College and Project Lead the Way

“ I call this region the ‘Center for Innovation’ for youth apprenticeships in the country.”

Dr. Amy Firestone International Relations Officer U.S. Department of Labor


www.charlestonchamber.org

The Challenge: Have the business community help define the skills required of a successful high school graduate The Goals:

1

Define the entry level job skills and competencies required by the region’s high demand industry sectors.

Incorporate techniques for students to learn these skills while in school and develop “the ideal high school student�.

2

The Process: 57 representatives from a series of industry sectors participated in 6 professionally facilitated sessions The Results: The Chamber will work with the School Districts to integrate these skills into curriculum

2

View the Common Skills in High Demand report at: charlestonchamber.org/highdemandskills

CMCC Quarterly Report 2017: Q4

1

Specific skills by industry were identified as top priorities and common skill competencies became apparent


Leadership

GOAL:

To drive professional development for all career stages

CYP IN ‘17

400+

1,220

New members in 2017

Attendance at CYP programs and events

#YPAMA

YP’s inspiring high school students at 4 local schools with #YPAMA (Young Professionals Ask Me Anything)

LEADERSHIP CHARLESTON 2017 DAY OF CARING

55 members of the Class of 2018 participated in Day of Caring at North Charleston High School

• A day full of learning, teaching and interacting with students

• Student shadowing in multiple Career Academies including the Culinary Program

• Private tour from first year North Charleston High School principal Henry Darby

• Faculty and administrators provided an immerison into the schools needs and opportunites

• Opportunity to discuss the importance of graduation and seeking higher education

• One-on-one time to introduce students to a variety of different jobs within the community


www.charlestonchamber.org

20 Professionals

attended in a day-long training on what it takes to serve on a non-profit board

11 Non-Profits

participated in a matching session to provide 6-month board shadowing opportunities

“ Thanks again for putting on the event. I thought each of the speakers offered value and provided insight on the leadership dynamic of a non-profit. Regardless of whether or not an offer is extended to me from a non-profit, I enjoyed the matching process. You gathered a diverse, lengthy set of non-profits and facilitated this portion smoothly.� - Preston Bankson, Wells Fargo

CMCC Quarterly Report 2017: Q4


Organization

GOAL:

To operate with excellence as an international leader in the Chamber profession

TAKING ON NEW ROLES

Erica Wright

Janie Warren

Regional Advocacy Director

Membership Programs Director

“ Having a front row seat to regional issues throughout my work with CYP has ignited a passion to roll up my sleeves even more and advocate for policies that contribute to the growth and prosperity of this place that we call home.”

“ I am thrilled to have the opportunity to help guide CYP! I will be working closely with our membership to strengthen our connections, and to provide exclusive opportunities for YP’s to be active participants in the advancement of our region.”

Erica has led Charleston Young Professionals for five years and will now serve as Regional Advocacy Director.

Janie has coordinated many of the Chamber’s largest events in 2017 and will now lead the charge for CYP moving forward.


www.charlestonchamber.org

“ Working at the Chamber has been the most rewarding experience in my career. The great people I’ve worked with, the interesting roles I’ve had and the results we’ve achieved together, have been fascinating, inspiring and life-changing.”

BINGHAM RETIRES AFTER 13+ YEARS Pennie Bingham, Executive Director of World Trade Center Charleston, worked to support the growth and success of business in our region and state in each of her leadership roles.

GETTING SOCIAL IN 2017

4,069

945

9,867

12% increase since January

Launched in June 2017

5% increase since January

Likes

Followers

Followers

CMCC Quarterly Report 2017: Q4


In Depth Port Tour Exclusive to Leadership Circle

Leadership Circle members navigated through the Charleston Harbor, deepening relationships with fellow leaders while getting an exclusive briefing on the South Carolina Ports Authority. Newsome’s strategic plan for port: • Ensure the port works • Invest heavily in infrastructure • Grow cargo base • Grow intermodal containerized rail

Jim Newsome President & CEO South Carolina Ports Authority

• Enhance workforce and increase culture

85- 90%

of SCPA positions do NOT require a bachelor’s degree

Fastest growing port in the United States for the past 5 years 8,000

Employee Growth over Past 5 Years

4,000

0

2012

2017


NEW LEADERSHIP CIRCLE MEMBERS Bronze

(October 1 - December 31)


4500 Leeds Avenue, Suite 100 N. Charleston, SC 29405 843.577.2510 mail@charlestonchamber.org

www.charlestonchamber.org


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