Final report BeB by Charlotte van der Sommen

Final Report Local Em(power)ment - BeB

Charlotte van der Sommen Client: Buurkracht - June 2015 Coach: Sander Mulder - B3.2

Picture on the pevious page is made by: Djoera Eerland

Table of Content Introduction Overall Process Abstract Project Brief Approach Methods The Concept Building BeB The Usertest Evaluation Future Steps Acknowledgements References Reflection Appendix A - M A - Stakeholders Scheme B - Semester Planning C - Mid-term Presentation D - The User-test E - Hidden-Design Strategy F - Code G - Laser-Cutter Files H - Introduction Contract I - The Online User-tests J - The Results of the online User-tests K - Stickers L - Photos of the Stickers M - Service Blueprint Final Report Buurt en Besparen Charlotte van der Sommen B3.2

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Introduction How to create a product/service that uses the “Smart Energy Meter” [32] to stimulate energy saving within young families? This report describes the development of the concept BeB [8]. BeB is a two-week project for families with children between 6 and 12 years old. The concept exists of two little houses and a workbook with questions and assignments for the parents and the children to help them create awareness about their energy use and how to save energy. The family will choose a neighbor family that they can compare their results with. This family will then also follow the program. The little houses have an interface that shows the energy use of the family and the neighbors. By comparing their energy use, the neighbors can motivate and help each other to safe more energy. The children will be the ones to motivate their parents to start saving energy. BeB is designed by Charlotte van der Sommen (Industrial Design student TU/e) for the project Local Em(power)ment which is her final bachelor project.

The main stakeholder [35] of the project is the company “Buurkracht”. Buurkracht is founded to encourage energy saving within neighborhoods. The challenge was to design a product/service that uses the “Smart Energy Meter” to stimulate energy saving within young families and to connect them to the Buurkracht platform.

References: [8] - BeB [32] - Smart Energy References: Meter [1] - BeB [35] - Stakeholder [2] - Little houses [5] - Lalalapoep Appendix - B A

Overall Process

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Focus on young families

My own interpretation

Client 'Buurkracht' Introduction 1. Oda - Also did this project

Process

You reach more people

You can’t just compare different households with each other’s energy use.

Social benefit.

3. Possibility to involve children so young families.

- Product + Service - Smart Energy Meter - Lower Threshold energy saving - Creating mindshifts - Let people work together to get to the goal

Use of the P1-port of the “Smart Meter”

Client Conversation

Compare families of different neighborhoods in a playful way to motivate each other to save energy.

Threshold to safe money is very high.

More insight in personal energy use.

Idea Generation 1 3 Directions

1. 1 Direction 2.

Hidden-Design Idea References: [1] - BeB

Become designer equivalent of a [2] -the Little houses secret[5] agent, searching for pure, sincere - Lalalapoep insights by hiding your own motives. “Afdeling Buitengewone Zaken”

Appendix - A

overview

The client was in for a Hidden-Design approach

Next time put more focus on the connection with the neighbors

Client Contact 11.

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Making and Prepairing

Idea Generation 2 8.

Working out Hidden-Design .test 9.

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Gijs de Boer is the Hidden-Design expert

Testing

Business Model

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Could be combined with the energy plug

There could be done something with the color of the light

BeB could explain about the meter cupboard

More story around BeB

The houses are being used by the children for toys aswell

Conclusions Challenges

The game element worked, the children became extra fanatic after they lost

10 to 14 days could be a good duration

The concept 14.

Conversation Client/Participant For 5 days long

Abstract The BeB concept has been developed over the past five and a half months. This piece explains the development of the concept BeB [8] from just a direction up to a standing product. It explains how the project brief was shaped and the direction the project has eventually taken. It also explains about the Hidden-Design approach that was chosen in the process and the methods that where used to come to the concept. This piece goes into detail about how the total product of BeB has been made, including the houses and the service around it. You can also read about the user-test that has been done and finally it give some suggestions for future steps. At the end of this report there is a reflection in which Charlotte van der Sommen goes into depth about her learning goals and her development within this project.

References: [8] - BeB [9] - Brainstorm [12] - Customers journey [13] - Database [15] - Energy Grid [18] - Heijmans References: [32] - Smart Energy [1] - BeB Meter [2] - Little [34] - Spark houses [5] - Lalalapoep [35] - Stakeholder Appendix - A

Project Brief At the start of the project, there where several different directions to choose from. Here you can read what influence the client, some expert meetings and the Charlottes vision had on the direction within the project. The project description was very open and free for own interpretation. The students had the option to go for another client then “Buurkracht” like “Heijmans” [18] and “Spark”[34], as long as the focus was on energy. Another possibility was to focus on energy innovation within the building industry or for instance the Energy grid [15]. For this project there was chosen to go for the client “Buurkracht” because this was the most concrete client that had interesting challenges for Charlotte. In the first week of the project a meeting with Djoera Eerland from Buurkracht took place. This meeting provided some general information about Buurkracht and its online platform which functions as a digital neighborhood meeting point within Buurkracht neighborhoods. The two challenges they had for the students are: One, to come up with smart innovations to improve the customers journey [12] and two to involving young families in the Buurkracht platform.

Final Report Buurt en Besparen Charlotte van der Sommen B3.2

To get more into depth information about the challenge of involving young families in the Buurkracht platform, a meeting took place with Oda Landsman who did the same project during a previous semester. Oda helped with understanding the behavior of the young families and gave some tips for valuable challenges within this project. These are the points that Oda mentioned: Directions: - Challenge people to keep on saving money instead of quitting after one energy saving project (Neighborhoods could maybe motivate each other). - I have to decide whether I design something for all the Buurkracht participants or just for a certain group. - Make the workgroup visible within the neighborhood. - Focus more on the Neighborhood team instead of on the neighborhood. (Maybe design something that increases processes, a nice method, or between neighborhoods). - Creating awareness for saving energy - Creating a community - Improve the link between the Buurkracht and the Neighborhood teams (Buurkracht

has clear ideas about how their activities should be, but the in real life it works very different. The neighborhood teams only focus on saving money). - Design something between different neighborhoods.

For Charlotte it was important to focus on cooperation within the neighborhood and to let neighbors work together to achieve more within one family. This is how the game element arose. It might work to create a game between neighbors in order to make them motivated to learn about energy use and saving energy.

To keep into account (stakeholders [35]): - Privacy is a complicated thing - It is hard for the residents to empathize with other neighborhoods or to think about the bigger context. It’s just about money for them (That’s a reason to use the “Hidden- Design Method).

From al this input three directions where created. You can see these three directions on the right. The directions are: Designing a toolbox with brainstorm methods to help and support the neighborhood-teams in convincing the neighbors. Improving the visibility of the neighborhood-team within the neighborhood to make people want to be part of it. Finally comparing families of different neighborhoods in a playful way to motivate each other to safe energy. Eventually in consultation with the client, direction three was chosen. This was the final challenge:

Ideas: - Service toolbox to improve the brainstorming [9] - Now there are only big actions, maybe with the smaller energy saving projects it is possible to involve the younger families. - Use the personal exit (P1) on the “Smart Energy Meter” to create something. - Now houses are compared with the average of their neighborhood, which doesn’t make sense since all families have very varied compositions. I could use the data of Buurkracht to compare families to similar families.

To design a product/service that binds young families to Buurkracht in a playfull manner. The “Smart Energy Meter” [32] will be used to stimulate energy saving within young families. The input from the database [13] of Buurkracht will be used to develop this concept.

Final Report Buurt en Besparen Charlotte van der Sommen B3.2

Directions All Buurtteams work differently, for most teams it’s only about the big obvious projects because the teams are no design teams.

It helps to create more Buurkracht projects.

A Toolbox with brainstorm methods to help and support the Buurtteam.

Helps the neighborhood indirect with plans..

Focus on Buurtteams

More committee feeling

Visibility of Buurkracht within the neighborhood

Focus on Buurtteams

Involving more people to Buurkracht

Improve visibility of the Buurtteam within the neighborhood.

Makes Buurkracht last longer than only a few projects

Not only online You reach more people

You can’t just compare different households with each other’s energy use.

Improving the committee

Social benefit.

Possibility to involve children so young families. Use of the P1-port of the “Smart Meter”

Threshold to safe money is very high.

Compare families of different neighborhoods in a playful way to motivate each other to safe energy. .

More insight in personal energy use.

References: [1] - Article [4] BeB [2] - Book [5] Little houses [5] - Lalalapoep Appendix --EA

Approach For this projects there has been decided to apply a Hidden-Design Approach. Hidden-Design is: Become the designer equivalent of a secret agent, searching for pure, sincere insights by hiding your own motives. “Afdeling Buitengewone Zaken” Hidden-Design is a method in the making by the company “Afdeling Buitengewone Zaken”. Gijs de Boer, a Master Student Industrial Design who is doing an internship at that company is working on improving this method. In collaboration with Gijs there has been thought of a way to implement this method in the process of this project. The reason for using this method is because Charlotte has an interest in the projects of the company “Afdeling Buitengewone Zaken”. By experimenting with their method she hopes for a very surprising and interesting project and process. Until now Hidden-Design is used to search for the core in any design challenge and it helps to come up with various solutions for the problem. To apply the method, the design team would move themselves to the setting of the challenge and

literally play a role. For instance when a baker needs help with his service, the design team will start working in the bakery to be as close as possible to the context of the challenge without revealing they are designers. During this period the team will implement different solutions to the problem. At any moment the team can change the planning if the situation asks for it. This is called “Pivoteren” in Dutch. With this approach it is possible to come up and test your solutions immediately without influencing the results by telling people something is still in progress. On the left you can see the schematic approach (unfortunately it is only available in Dutch). In this project the challenge gave very less space to play a role in the context since it is very hard to be a detective in the home of a young family without being uncovered. This is why there has been chosen to apply a Hidden-Design approach in testing the concept. The user-test was designed to give the designer the possibilities to follow what happens during the test and adjust it if needed. See Appendix E for the Hidden-Design Strategy and Appendix D to see how the user-test has been worked out.

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References: [1] - Article [2] - Report [3] - Report [4] - Article [5] - Book [8] - BeB [9] - Brainstorm [14] - Demo-Day [24] - Mid-term Appendix - C

Methods Within the design process a lot of different methods are used to come to the final concept. There has been desk research, Literature research, a view expert meetings, a view brainstorms, some presentations and an intervision meeting. Desk Research The first weeks of the project mainly existed out of desk research. The desk research means searching on the Internet for energy related products and solutions for saving energy. It was also research about what Buurkracht is and what was already done. During this time there have been made many mind maps of what where the possibilities. The goal of this research was to shape a clear context for the design brief and to create inspiration. In the references you can find several links to the webpages that have been used to do the research. Literature Research For the literature research the reports of Oda Landsman [2] and Stijn van Iersel [3] have been read including the booklet that was provided by Buurkracht. Also the by the client provided material was scanned through, for instance the service blueprint and the research booklet of “Ideate” [4]. In

the References paragraph you can find the links to this literature. Also all of this research functioned to shape the design context and to create some inspiration. Finally the paper [1] “Measuring Social Value Orientation” has been read to get a better understanding of the way the participants could respond to the challenge that BeB [8] creates between them and their neighbors. The paper tells that the majority of people is pro-social and these people think as much about themselves as about others. This means for the concept that the game aspect of the product would probably not distract the users too much from the real challenge, but still it is very important to have good and understandable communication through the booklet to keep the participants having the right mentality of saving energy. Expert meetings During the semester many expert meetings too place. One of them was with Gijs de Boer, about Hidden-Design. Gijs is an expert that works for the company “Afdeling Buitengewone Zaken” to improve this design method. Through three meetings Gijs guided the Hidden-Design part of the Process by giving feedback on how he thought the

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test should go according to the method. There was a close cooperation in which experiences and thoughts about the method where exchanged. Also Gijs got insight in how a Hidden-Design in this kind of context could work. There also was a meeting with “Jacques Terken”, he is an expert in the field of user-testing. Before the Hidden-Design test took place the plans where taken to Jacques to check scientific part of the plans. The most important input Jacques gave was to make very concrete what the goal of the test was and to change the test a little in a way that the users where informed up to a certain point. Aesthetically this was very important, otherwise there would be told lies to the users which off course is a bad thing that definitely can’t be called scientific research. Another expert meeting took place with Oda Landsman. She did the same project during a previous semester. She was able to give a lot of in depth input about the content of the project and the challenges she saw for involving young families. See the paragraph “Project Brief. There have also been two different client meetings where Charlotte went to the Enexis office in Den Bosch to present the project at their moments in the process. The most important

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feedback the client gave was that the product had to be simple in use and very easy to understand. Further he questioned several aspects of the concept such as the interface of the houses. This critical attitude of the client created depth in the concept. Finally a few meetings took place with three different persons that are experts in the field of programming. Pepijn Verburg, Paul van Beek and Joep Elderman helped with programming the little houses and the internet part behind it. Brainstorms [9] Two brainstorms took place. The first was done by Charlotte alone. For this brainstorm she used all the input she had gained from the desk and the literature research and her fantasy to come up with the first concepts. Charlotte didn’t use a specific method to do this, she just wrote her thoughts down on paper. At this point the idea with little houses on the dinner table arose due to her own experience with a similar educating object. Read more about this in the paragraph “The concept”. The second brainstorm was together with Auke van der Grinten. He is a fellow student that is working on the same project at the same time.

The brainstorm with Auke was a simple exchange of ideas and being critical about each others ideas. Eventually it was very fruitful to work out some aspects of the concept deeper such as the way the participant could interact with the little houses. Presentations Halfway the semester the Mid-term [24] Demo-Day [14] took place. During this day a presentation about the state of the project was given, see Appendix – C. During this presentation some feedback was given to develop the idea further. During this presentation there was asked for feedback on how to create a hidden user-test. There was not much input on that, but their was put a focus on the possible negative effect that the game between the neighbors could have. This was important input for the further development of the concept

Intervision While working on the project Charlotte was surrounded by one master student and two bachelor students that gave each other feedback so now and then in the form of feedback rounds. During these feedback round Charlotte always gained new inspiration to go further when she felt stuck. They for instance gave her the tip to instead of do a fully Hidden test, to do a semiHidden-Design test which eventually worked out very well.

Right after the final exhibition a presentation at “Spark” design in Rotterdam took place. Spark gave one valuable¬ points of feedback. It would be interesting to create a chain reaction with the houses in a way that they keep on being used. See “Future Steps”.

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References: [8] - BeB [19] - Home-house [25] - Neighbor-house [31] - Service Blueprint [33] - Solar Panel

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Appendix - H Appendix - K Appendix - M

The Concept BeB (Buurt en Besparen) is a concept for the company â&#x20AC;&#x153;Buurkrachtâ&#x20AC;?. BeB [8] is a two-week project for families with children between 6 and 12 years old. The family will receive the little houses and a workbook with questions and assignments for the parents and the children to help them create awareness about their energy use and how to save energy. The family will choose a neighbor family that they can compare their results with. This family will then also follow the program. By comparing their energy use, the neighbors can motivate and help each other to safe more energy. The children will be the ones to motivate their parents to start saving energy. The goal The challenge for the concept was to involve young families in participating to the Buurkracht platform. Design Challenges When the big lines of the concept where clear, there arose some design challenges. One of these design challenges for the concept was to create a game element that wouldnâ&#x20AC;&#x2122;t negatively affect the users in demotivating them for saving energy. Another design challenges was the interaction with the little

houses. It had to be very easy but still necessary in order to bind the people to the houses. By having conversations with fellow students and experts and by reading a paper [3] these challenges where figured out. The game element The game element within the concept was important to create a challenge for the users. There was decided to create a game between the neighbors with the goal to motivate each other to save more energy. This had two possible positive reactions. One is that the neighbors feel extra pressure to save energy because they have to win from the neighbors. The other one is that the neighbors are being busy with the same thing at the same time so they can also help and support each other by exchanging experiences and giving each other tips. To make the game element a positive thing it is very important that the communication in the workbook is very clear and operates as guide in the positive direction. The only thing left to do is test if it really works that way. Experience Once the family agreed in participating in the BeB

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project they will receive a box with all the materials for the project. In the box they will find the little houses, and an introduction contract that explains about the process, how they can install the houses and ensures them of their privacy (see Appendix H). In the contract the family also points out when they want to receive the email with the questions and assignments. During the project they can check the houses at any moment they prefer and every day they will spend about 15 minutes on the questions and assignments. During the project a mind-shift needs to take place. The behavior of the young families needed to change to make them very enthusiast for Buurkracht. In order to bind them to Buurkracht. People need to see the added value of saving energy and need to see the added value of investing. At the end of the two weeks the family is asked whether they want to invest in for instance isolation to start saving energy. The goals is that a mind-shift took place in the family and that they become active members of the Buurkracht platform, willing to invest money in bigger projects of saving energy. The little houses The little houses exist of two houses that are placed in a garden. One of the little houses represents the home-house [19] and the other the neighbors-house. The sizes of the total thing are: 50x15x26,5 cm. The little houses will be placed

in a central place in the house for instance on the dinner table. It has to be a place where everyone in the family comes every day. So they will be reminded to check their energy use at that moment. The little houses have an interface that shows the energy use of the family and the neighbors. With white light the houses show the energy use of that day. At 06.00 every day the houses will be reset and will start again. If all the 15 LEDs are on and the little home-house is totally lighten up the family has used the maximum energy that they ever used since they have installed their smart energy meter. If they go over it, a new maximum will be set. This is also the case for the neighbor-house [25]. The little houses are connected to the familiesâ&#x20AC;&#x2122; and the neighborsâ&#x20AC;&#x2122; profile on the Buurkracht website.

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With the help of a little button that is placed in the garden between the two little houses the family is able to check the state of energy use. In normal state the houses are off so they wonâ&#x20AC;&#x2122;t use too much energy. Once the family pushes the button they are able to see the interface for 10 seconds. BeB the personage Next to the name of the concept BeB is also the name of a girl. This girl explains to the family what is going to happen and explains the assignments. The reason for making a personage for the concept was to make it easy to understand and very attractive for the children. If someone explains you what is going to happen it is much easier to relate with it than when you just read it like a manual.

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The email Every day during the period the family is participating in the BeB project they will receive an email. The emails will include some questions and some days it will also include a small assignment. At the agreed moment the parents will receive the email and together with their children they can answer the questions and do the small assignments with the goal to make them more aware their energy use and how they can save energy. Assignments In the emails the family receives so now and then there are also assignments. One of the assignments is to research possibilities for saving energy on the Internet. Another assignment is with stickers (see Appendix â&#x20AC;&#x201C; K). This assignments is for the children, they can stick the stickers to everything in the house that they think can save energy. For instanceâ&#x20AC;¨the light button in the toilet. Every time they see the sticker the parents and the children will be reminded to think about the action to save energy. In order

to make the parents aware of these possible energy savers. There will be an assignment for the parents and the children to go through the house a few days after sticking the stickers and decide which stickers they want to remove and which of they want to keep. In â&#x20AC;&#x153;Future Stepsâ&#x20AC;? you can read about other possibilities for assignments. Place within the service blueprint [31] of Buurkracht Within the service blueprint of Buurkracht there are three different possibilities where the little houses would fit (see Appendix â&#x20AC;&#x201C; M). The first possibility is totally at the beginning of the service. When the neighborhood-team goes by the doors they present BeB as nice project for young families in the hope the families feel they are addressed to participate in this project and in this way they will become enthusiast for Buurkracht.

The second possibility is later in the service. After already some bigger projects have been done, like investing in solar panels [33]. In this setting BeB would be a way to keep people involved in Buurkracht. BeB would function as a product to keep people interested for saving energy. Finally the third possibility would be to use BeB as advertisement for Buurkracht. The neighborhoodteam could position themselves at a central place in the neighborhood, for instance the local supermarket. Here they could advertise for Buurkracht by the help of giving away BeB packages. For this possibility BeB would also be at the total beginning of the service blueprint.

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11. References: [6] - Akyprop [7] - Arduino [8] - BeB [10] - Button [11] - Coating [16] - Ethernet-shield [19] - Home-house [20] - Laser-cutter [21] - LED [22] - LEDstrip [23] - MDF [28] - RGB-led [29] - Router [30] - Sandpaper [36] - The Little Houses

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Appendix - F Appendix - G

Building BeB One very important part of building BeB [8] was that the total picture looked like the product was not just a prototype but a finished product. This was important for the Hidden-Design test.

after every layer was attached. After the paint dried a final matt coating [11] was applied to the object to give it a finished look and to protect the object for getting dirty.

The little houses [36]: The little houses houses are 15x26x5,5 cm. They are made out of 4 mm thick MDF [23] that was shaped by the laser-cutter. The garden around it is 50x15x1,2 cm and together the object is 50x15x26,5 cm. For the little houses a 1,2 mm think Akyprop [6] layer was used together with a layer of sketching paper to diverge the light. Also a layer of aluminum foil was used on the Led [21] sight to reflect all the light within the housed to the outside. Finally little walls of sketching paper where used to create different compartments to separate each LED. The different wooden laser-cuts are stuck together with wood glue (you can find the laser-cut [20] file in Appendix â&#x20AC;&#x201C; G). After they are stuck together they are sandpapered [30] to a point that the houses have a smooth surface on al sides. The object is painted with bright colors so it looks very child friendly. For painting the houses, a very ordinary putty like paint was used. The object has about 5 layers of paint that have been sandpapered

Shape The shape of the little houses has been made very intuitive. The houses are designed, having the typical Dutch house in mind. The design needed to be simple and immediately showing what it is. For the size there was looked at objects that have central positions in the house like a flower vase, it should be too big otherwise you canâ&#x20AC;&#x2122;t place it anywhere but also not too small because it had to drag the attention from the users. Finally taking into account the size of the technology the final proportions were defined.

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Technology Every little house has a LEDstrip [22] of 15 RGB LEDs [28]. Every LED represents one horizontal compartment of light. In the back of the homehouse [19] will be an Arduino [7] including Ethernet shield [16] to make it possible to communicate with the houses. To make it possible to work on the electronics after the houses were finished a sliding mechanism is build it. You can slide the rear plate up to open the houses in order to work on the electronics. In the garden between the little houses is built a button [10] that makes it possible for the users to see the interface of the houses for 10 seconds. The button and the two LEDstrips of the separate houses are all connected to the same Arduino. The connection cords between the button and the Arduino and the second LEDstrip and the Arduino go through an open space that is build in the garden (see pictures). Check Appendix â&#x20AC;&#x201C; F to see the code that is used for the little houses. Now it is very easy for the users to connect the houses. They only need to put the plug in the power and the Internet cable into the router [29].

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Picture made by: Djoera Eerland

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As is already mentioned in the paragraph “Approach” the user-test was done in a Hidden-Design style. In appendix – D, you can find the document that was made as preparation for the actual User-test and to know more about the Hidden-Design approach go to paragraph Approach”. For preparing the user-test there were a few expert meetings with Gijs de Boer en Jacques Terken. In the paragraph “methods” you can read more about these meetings.

References: [8] - BeB [27] - Questionnaire [33] - Solar Panel [36] - The Little Houses Appendix Appendix Appendix Appendix Appendix Appendix Appendix

-D -E -H -I -J -K -L

The Usertest The main question of this user-test was: How can

a designer make people save energy?

The user-test took 7 days in total. Day 1, I brought the product to the client that would do the test with his family. I explained him what he had to do, he installed the test in his house and explained his family what was going to happen. Day 2 to 6, the family received a daily questionnaire and Charlotte followed every day how much time the family pressed the button and what they had answered on the last questionnaire [27]. Based on these results she made the questionnaire of the next day and programed the behavior of the houses interface for the next day. The results of the family where everyday based on their real energy consumption of the day before and the results of the neighbor house was made up by Charlotte in a way she could research the behavior of the family under different circumstances. In Appendix â&#x20AC;&#x201C; I, you can find the online questionnaires and the behavior of the interface of the little houses [36]. In Appendix â&#x20AC;&#x201C; J, you can find the results of these questionnaires. Day 7, Charlotte picket up the prototype and had a conversation with the client about how it went.

Conclusions: The houses where very easy to read and the link from the houses interface to the real energy use was easily made by the children. The children where very enthusiast and pressed the button of the houses way more times that expected, 141 times. The amount of questions each day was the good amount, not too much and just enough. The children involved the houses in their play with among other toys their Lego. Five days was too short, about two weeks would be perfect. The interface of the houses was a little abstract to read but that was a perfect thing, it made it sometimes more challenging and interesting for the children to read who had won. For the parents the questionnaire was the most entertaining and for the children it was the assignment of sticking the stickers all around the house. The fact that the product what shipped in a box made it extra interesting for the children to find out what was in the box. Two papers with stickers would have been better, one for every child. The process filling in the questionnaire became part of the evening ritual. BeB [8] could go a little more into depth, she could explain more about herself and for instance about the way energy and the fuse box works. This family already knew a lot about their energy use and already had solar panels [33]. It would be interesting to test again with another family that doesnâ&#x20AC;&#x2122;t know anything about their energy use and saving energy to see what results they would give.

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Picture made by: Djoera Eerland

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References: [13] - Database [32] - Smart Energy Meter [37] - WiFi

Evaluation Overall this semester had a quite stunning end product even thought it didn’t totally go according plan. The preparation for the user-test took much longer than planned so there was only place for one Hidden-Design session. Apart from that the design challenge was made. Design a product/service that binds young families to Buurkracht in a playfull manner. The “Smart Energy Meter” [32] will be used to stimulate energy saving within young families. The input from the database [13] of Buurkracht will be used to develop this concept.

It would be perfect if there had been time to do another Hidden-Design test to verify the outcome of the first Hidden-Design test. It would be great to see if this concept also works for less pre educated families. Unfortunately it wasn’t possible to involve the neighbours in this Hidden-Design test which would have been very interesting. Also it would have been great if it was possible this semester to make a WiFi [37] device for the smart energy meter in order directly communicate the data of the energy use to the houses.

Even though the technical part of the product itself doesn’t totally work yet there product/service makes young families enthusiast for saving energy and in this way binds people to Buurkracht. The game of comparing your energy use to the energy use of your neighbours, is a playful way of making people aware of their energy use and the houses reflect the data that can be found in the Buurkracht database.

30. Final Report Buurt en Besparen Charlotte van der Sommen B3.2

31.

References: [32] - Smart Energy Meter [36] - The Little Houses [37] - WiFi

Future Steps BeB developed very far this semester though, the end product still has a lot of possibilities to grow further. Research wise there are some challenges to further develop. For instance how to prevent people from cheating with the little houses [36], if the family one day puts the maximum of the little houses very high, they will always win afterwards. Another challenge is to do another Hidden-Design test where the neighbors are fully involved, so you test two families. In this case it could be very interesting to see how the neighbors can help each other to save energy. It would be interesting too see how Hidden-Design can be used in similar situations, for testing a product in its context. Gijs de Boer already took on the challenge of adapting his approach plan to the findings in this report but it would be interesting to see the method being applied to a similar situation just to get more relatable proof of the working of the method. A challenge would be to work out the technical part behind the concept. Some experts will be needed for this, but it doesnâ&#x20AC;&#x2122;t have to be too difficult. The

Arduino with Ethernet shield has to make place for a Microcontroller with Wifi [37], and a WiFi device has to be made for the P4-port of the Smart Energy Meter [32]. Finally a very skilled programmer could make the code for using the actual data to show in the houses automatically. It would be interesting to find out how the production of such a product could to cheap and on a larger scale, which materials will be used and where and how to make it. Which clients would be interested in this concept and how could it be financially attractive for a company to purchase these little houses. Is it for instance an idea to create a chain reaction with the little houses, in a way that it will be given through from family to family. Finally but most important, a direction that would be suggested to go on with is an idea that arose during the final exhibitions. To make children really relate to the little houses, they should be able to adjust the houses to their own idea of a house. A very interesting new direction would be to make little building kits for the children to make it possible for them to construct their own houses. This could take place during a workshop for children in a neighborhood. This way you address all the young families in the neighborhood in a total new way that will probably create a big audience for Buurkracht.

32. Final Report Buurt en Besparen Charlotte van der Sommen B3.2

Picture made by: Djoera Eerland

33.

Aknowledgements I would like to thank Sander Mulder for his guidance during this semester and for his valuable feedback. I would also like to thank Djoera Eerland for a nice collaboration and for his valuable feedback as client. Also would I like to thank Djoera Eerland and his family for participating enthusiastically in the user-test. I would like to thank Jacques Terken, Gijs de Boer and Oda Landsman for sharing their expertise. Finally I would like to thank Pepijn Verburg, Paul van Beek and Joep Elderman for teaching and helping with coding the software of the prototype.

34. Final Report Buurt en Besparen Charlotte van der Sommen B3.2

References Articles and Books: [1]

Ryan O. Murphy, Kurt A. Ackermann, Michel J. J. Handgraaf (2011). Measuring Social Value Orientation. Judgment and Decision Making, Vol. 6, No. 8, December 2011, pp. 771â&#x20AC;&#x201C;781

[2]

TOda Landsman, January (2015) Final Project Report B3.2, TAMTAM

[3] Stijn van Iersel, January (2015) Master Research Project Report, The new green now.

35.

[4]

Ideate, 26th of March 2013, Visual brand language <Name>

[5]

Buurkracht samen met Enexis, Buurkracth Jaarboek 2014,

Links used for the user-test: https://admin.typeform.com/workspaces/311926/ http://159.253.7.222/phpmyadmin/sql.php?db=charlaf103_beb&table=Houses_interface&server=1&target=&token=bc8a8fc4164578edbe2ff76cc6a1e842#PMAURL-0:sql.php?db=charlaf103_beb&table=Houses_interface&server=1&target=&token=294b8401913b00529c82ba457df8c5fc Similar existing products: https://www.tii.se/groups/energydesign#node-8113 Research links: http://designwithintent.co.uk/docs/designwithintent_cards_1.0_draft_rev_sm.pdf https://www.google.nl/search?q=transtheoretical+model&espv=2&biw=1412&bih=676&tbm=isch&tbo=u&source=univ&sa=X&ei=ScwSVdCMFIXWPOyQgZAL&ved=0CC0QsAQ#imgrc=EdA-507in-v_PM%253A%3BaJivE9RpqIS6ZM%3Bhttp%253A%252F%252Fsphweb.bumc. bu.edu%252Fotlt%252FMPH-Modules%252FSB%252FSB721-Models%252FStages%252520of%252520Change.png%3Bhttp%253A%252F%252Fsphweb.bumc.bu.edu%252Fotlt%252FMPH-Modules%252FSB%252FSB721-Models%252FSB721-Models6.html%3B1373%3B955 inspiration: http://www.theguardian.com/environment/blog/2011/apr/12/energy-use-households-monitor-electricity http://www.npo.nl/2doc/20-03-2015/VPWON_1239993 http://www.ekoplaza.nl/nieuws/actueel-nieuws/groene-energie-voor-scholen.html https://vimeo.com/52861634 Technology: http://files.domoticaforum.eu/uploads/Smartmetering/DSMR%20v4.0%20final%20P1.pdf https://github.com/matthijskooijman/arduino-dsmr http://www.jomu.nl/?page_id=28 https://github.com/adafruit/Adafruit_NeoPixel https://github.com/pololu/pololu-led-strip-arduino http://www.tutorialspoint.com/mysql/mysql-delete-query.htm http://floris.cc/shop/en/dotstar-ledstrips/1276-adafruit-dotstar-digital-led-strip-white-60-led-permeter-white.html http://html.net/tutorials/php/lesson1.php http://www.w3schools.com/php/php_ref_calendar.asp https://learn.adafruit.com/adafruit-dotstar-leds http://www.instructables.com/id/PART-1-Send-Arduino-data-to-the-Web-PHP-MySQL-D3js/step2/ PHP-MySQL-Application/ Other: https://www.slimmemeterportal.nl/?gclid=CjwKEAiAmuCnBRCLj4D7nMWqp1USJABcT4df98KFDcxyhgK_7Vjb5s5m3LegEMb-T-RKHc3l_CbxphoC5nLw_wcB https://www.slimmemeterportal.nl/verbruik https://www.eneco.nl/slim-met-energie/slimme-meter/ http://dare.yannickbrouwer.nl/contact.html https://www.slimmemeterportal.nl/verbruik http://www.jomu.nl/?page_id=28 https://www.buurkracht.nl/thema/gedragstips https://punchthrough.com/bean/ http://www.freepik.com/index.php?goto=2&searchform=0&k=thinking+cloud

words:

[6] Akyprop: a thin matt plastic layer that can be used to diverge light [7] Arduino: is a tool for making computers that can sense and control more of the physical world than your desktop computer. It’s an open-source physical computing platform based on a simple microcontroller board, and a development environment for writing software for the board. [8] BeB: Buurt en Besparen which means: saving in the neighborhood. This is the name of the concept. [9] Brainstorm: a group or individual creativity exercise [10] Button: Pressure sensor [11] Coating: a covering that is applied to the surface of an object [12] Customers journey: a map that tells the story of the customer’s experience [13] Database: an organized collection of data [14] Demo-day: a day at the faculty of Industrial Design where student show their progress and their prototypes. [15] Energy Grid: an interconnected network for delivering electricity from suppliers to consumers. [16] Ethernet-shield: it connects the Arduino to the Internet. [17] Final-exhibition: an exhibition at the end of the semester at the faculty of Industrial Design where the students show their end work. [18] Heijmans: a big Dutch construction company. [19] Home-house: The little house with ‘thuis’ written in the roof. [20] Laser-cutter: a technological device that uses a laser to cut materials [21] Led: Light emitting diode is a semiconductor device that emits a narrow spectrum of light in a forward direction. [22] Ledstrip: a flexible strip of surface mounted light- emitting diodes

[23] [24] [25] [26] [27] [28] [29] [30] [31] [32] [33] [34] [35] [36] [37]

MDF: Medium-density fiberboard is an engineered wood product made by breaking down hardwood or softwood residuals into wood fibers Mid-term: the middle of the semester at the faculty of Industrial Design Eindhoven. Neighbor-house: The little house with ‘buren’ written in the roof. P1-port: a port on the Smart Energy Meter that can be used to read the data from the meter every ten minutes. Questionnaire: a research instrument consisting of a series of questions and other prompts for the purpose of gathering information from respondents RGB Led: a Led that can shine in the colors: Red, Green and Blue. Router: a networking device that forwards data packets between computer networks Sandpaper: a type of coated abrasive that consists of a heavy paper with abrasive material attached to its surface used to soften a surface. Service blueprint: a technique used for service innovation. It shows processes within the company, divided into different components which are separated by lines. Smart Energy Meter: an electronic device that records consumption of electric energy Solar panel: a panel exposed to radiation from the sun, mounted with solar-cells, to produce electricity. Spark: a Dutch design company, focused on innovation. Stakeholders: a person, group or organization with an interest in a project The little houses: The concept described in this report. WiFi: a local area wireless computer networking technology that allows electronic devices to network

36. Final Report Buurt en Besparen Charlotte van der Sommen B3.2

Reflection This project was my first big project all by myself. It made it possible for me to follow my own vision on design. This is why Hidden-Design became my approach this semester. After talking with my coach about “Creating rural energy”, a project of the company “Afdeling Buitengewone Zaken” that is a typical example of my vision, he suggested that I could use their methods to go through my design process. I managed to get to the core of this research method “Hidden-Design” and it showed me a different view on the design process. In my project I used the method for testing, but Hidden-Design is also a great method for ideating. Hidden-Design made it possible for me to have an unordinary user-test that gave me a lot of interesting insight in my product. Because the family used my product like it already was in the market, it became very real to me what kind of project I want to design. Like this project, serviceproduct combinations that influence the behavior of people are the kind of projects I want to do.

37.

During this semester I learned a lot about the Internet. By learning the basics of the programming language PHP, I managed to a sort of understand the Internet. Now I can say I know how complex the Internet is and how databases work. A world

opened itself to me this semester. I started to understand how for instance a pin device works and what kind of comments are sent from one device to another and how the information is saved to servers. Now I know how to ask experts to help me with complicated problems concerning the Internet. One big goal for me this semester was to focus on the making process. I set this goal because of feedback I gained during my previous semester about making prototypes. I’m very skilled at making low fidelity prototypes but not so skilled at making final prototypes. For this project it was important to make a final prototype because the product had to look finished. Eventually I made a final prototype that in my eyes still was a low fidelity prototype. Even though it worked as a final prototype. My idea of a finished prototype is perfection to the smallest detail and a very well considerate choice of material use. This is not what I did for this final prototype due to lack of time. I figured out that a good concept is much more important to me that a good prototype. The low-fidelity prototype worked and I’m not the designer that spends its time at perfect looking object but more at innovative concepts. In previous semesters I had a hard time asking others for help or involving other people within my project. A goal for me was to become more

open about what I’m working on. This semester was a big growing process for me. I had a lot of expert meetings and I talked regularly with friends about my project. The thing that helped me to become more open was scrumming. With a group of students that were sitting around me, every few days we would present the development within our project to each other and gave each other feedback on it. These meetings helped me enormously to become more secure about my work and they gave me tips to talk to other people. This caused that I went trough a very big transformation from a very individual designer to a open designer. Next semester I will be working in a team and I will definitely introduce scrumming in this team. It will help us to work together more closely. During an assignment in the first block of the semester I figured out, I can be chaotic in what I communicate. I’m too easy going and I think people will just understand what I mean, but that is not the right attitude for doing user tests and also not in other circumstances in life. In order to make my user-test a success I took a lot of effort to prepare the user-test. I talked a lot with my coach, experts and fellow students to make sure I had prepared all the aspects of the user-test. It surprised me how much effort it takes to well prepare such an operation just by myself. Next time I will plan in much more time to prepare a similar situation well.

It was very important for me to work together with a real client this semester. I see a lot of projects that are not very relevant in the real world. I want my designs to really fit in society. That’s why I needed a real context. By working together with “Buurkracht” I learned a lot about the energy industry in the Netherlands. By learning about the ins and outs of the company an getting insight in their service blueprint I learned a lot about project based companies. The communication of Buurkracht to its clients is impressively clear and has a clear style. I realized how important it is to build your brand on a clear style and be very open and transparent in your communication. I plan on starting my own project-based company and I will definitely apply the knowledge I gained from working together with “Buurkracht” to create my own brand. I had chosen the project “Local Em(power)ment, because it gave me the possibilities to work together with a real client, and there was room for me to follow my vision on design within this project. The fact that the project was about energy was a side issue. After doing this project about energy I figured out that the subject “energy’ and the use of energy interest me a lot. I plan on focusing on Energy and the way people use their energy as an overall subject in my master projects at Industrial Design.

38. Final Report Buurt en Besparen Charlotte van der Sommen B3.2

APPENDIX - A Stakeholders Scheme

39.

This scheme was made after the first client meeting at Buurkracht. References: It shows overview of [1] - an BeB the stakeholders of this [2] - Little houses project. [5] - Lalalapoep Appendix - A

APPENDIX - B Semester Planning

This planning has been made in order to keep track of the process.

41.

Planning Week 12 Client Meeting at Enexis in Arnhem

Project Clear direction and clear concept

Assignment: “Designing for the User Experience” Vision - Read Booklet of Caroline Hummels

Week 13 SG - reading Project Developing the Concept and Prepairing the first Hidden Design session

Assignment: “Designing for the User Experience” Future - Research studies abroad Making an Overall Reflection - until now

Week 14

Week 15

Project, preperation Client meeting

Week 16 Philips Bootcamp

Client meeting Secure the concept Mid-term Demo-Day

Rewriting my vision first of the 2 times

SG - reading Project

Workshop Adobe After Effects

Doing the first Hidden Design session

SG - reading Working on (Draft) Showcase

Week 17

Week 18

Week 19

Project

Assignment: “Basic Form Giving Skills”

Project

Making an Overall Reflection - until now

Project

Documentation, all the information until now Assignment: “Basic Form Giving Skills”

Assignment: “Basic Form Giving Skills”

Project

Building the final concept

More documentation Adjusting the concept

Final view on adjusting the concept

Building the final concept

Vision/Future - Talking with people about it Making an Overall Reflection - until now

Future - Research last posibilities and choose

Week 21

Workshop: Goldsmiths

Project

Master Day Delft

Week 20

Optional - Research steps for my vision

Building the final concept

Preparing a final user-test

Week 22

Week 23 Assignment: “Basic Form Giving Skills”

Week 24 Rewriting my vision second of the 2 times

Project Project

Prepaire for the Demo-Days

Doing the final usertest Assignment: “Basic Form Giving Skills”

Final Demo-Days

Week 25 Making my: Final Report Showcase

Making an Overall Reflection, and talk it over with my coach in order to improve it Making my: Final Report Showcase

Project Proces the information from the user-test Prepaire for the Demo-Days

Making my: Showcase Project Market

Week 26 Making my: Showcase

APPENDIX - C Mid-term Presentation

This presentation was given during the Mid-term Demo-Day with the goal to gain feedback from another coach and fellow students.

45.

Local Em(power)ment

You can’t just compare different households with each other’s energy use.

Social beneﬁt.

Possibility to involve children so young families. Use of the P1-port of the “Smart Meter”

Threshold to save money is very high.

Compare families of different neighborhoods in a playful way to motivate each other to safe energy. More insight in personal energy use.

B.e.B.

Houses

Buurt en Besparen

+ houses

+ Booklet

Stickers

Houses

Booklet

about 3 weeks

Next steps in saving energy

Stickers

Action during the day

Hidden Design To become the designer equivalent of a secret agent, searching for pure, sincere insights by hiding your own motives.

â&#x20AC;&#x153;Afdeling Buitengewone Zakenâ&#x20AC;?

Help/Questions? What data? saving percentage

Actual Energy

How Hidden-Design test?

APPENDIX - D The User-test

For the user-test a document has been made to make clear how and why the user-test was taken.

49.

Testing:

Buurt en Besparen - B.e.B. In this booklet you can read about how I want to do the user-test. First you can see the scenario of the test itself. After that you can read about my role (as the designer), and my expectations from Buurkracht. Finally you can read about what the prototype will look like and what exactly Iâ&#x20AC;&#x2122;m testing.

By: Charlotte van der Sommen - B3.2

Introduction I’m going to do a user-test with the concept I came up with for the project Local Em(power)ment in the theme “Out of Control”. With this user-test, I want to find out the behavior and the understanding of the participants with and for my concept. The concept: The concept I came up with is called: B.e.B., which means Buurt en Besparen. The purpose of B.e.B. is to help families with young children to become more aware of their energy use and to encourage them to start saving energy. B.e.B. exists of different parts, Little houses, a website with assignments and questions and little stickers. The participants will use B.e.B. for about three weeks, it is mainly for creating awareness by children and their parents about their energy use. After these three weeks the participating family is set free to start saving on themselves. Houses: The little houses are houses that will show the energy use of the family next to the energy use of a neighbour family. The houses will have a place on the dinner table. This is a place in the house the family comes together and has a calm moment together. Within this ritual of having diner my product would fit perfectly. During the diner the parents have something to talk about with their children, and something to do together. Website: This website will be some kind of working book but that online. At the end of the day, the parents could together with their children do some small assignments to make them more aware of saving energy. The parents agree to participate in the process of becoming a better energy saver together with their children. The reason for a website is that I can see the answers and input the same day it is filled in, and I’m able to adjust the system if necessary (in the way of changing the interface of the little houses). Stickers: These stickers will be added to the package. The children

Page 2

can stick these stickers to everything in the house that they think they can save energy. For instance the light button in the toilet. Every time they see the sticker the parents and the children will be reminded to think about the action to save energy. In order to make the parents aware of these possible energy savers. There will be an assignment on the website for the parents and the children to go through the house with a camera and to make pictures of all the points they stuck the stickers to. I want to test during 5 days including a weekend, to see how the participants respond to the products. With the main purpose to find out whether the family understands it and whether the product really makes the family more aware of their energy use. Hidden Design: For testing this concept I would like to use the Hidden Design method. This method is developed by the company: “Afdeling Buitengewone Zaken”. I’m very interested in the products and the working style of this company, that is why I want to try one of their design techniques to see how it can help me within the Design process. Hidden Design is designing by becoming the designer equivalent of a secret agent, searching for pure, sincere insights by hiding your own motives. For Hidden Design it is important that you can change or adjust parts of the test while testing when necessary. Scenario of Use: Situation : Home of the participating family,  Actors : children, parents, me as Buurkracht Employee Objects : Little Houses, Website, stickers, Devices around the house Outcome/goal : Children and their parents will same save energy because the became much more aware of their energy use.

Scenario

2. Design the Operation

1. Buurkracht and me are getting together and select a family to do the Hidden-design test. This family should have 1,2 or 3 children between the 6 and 12 years old. And the family should already have a smart energy meter. I want to test the family 5 days, preferably from the 21st until the the 25th, so it will also include a weekend. The test itself will cost one parent and one child at least 20 minutes a day.

Page 3

I go to the family and present myself in my role. I will show that Iâ&#x20AC;&#x2122;m from Buurkracht by wearing some kind of buurkracht badge or jacket, what ever way the other Buurkracht employees present themselves.

Scenario

2. Design the Operation

I introduce the pilot and ask them if they want to participate. I explain the different tools in the box and how they work. I tell the family that it is a pilot of a week and that I will call them in the middle of the week to check up with them. Before they say yes I tell them that I will need access to their Buurkracht account. During this meeting I will explain the family the first steps of the test. I will for instance ask them when they normally have most time left, before or after diner. And I will ask at what time this is.

Page 4

Once the family said yes, I will install the little houses. And I will ask them to give me access to their Buurkracht page, in order to check their energy use. Finally I will ask the participants with which neighbours they would like to compare their own results with. I will visit these neighbours and I will ask them if they want to participate in this test by giving me access to their Buurkracht page. Off course these neighbours need to be part of Buurkracht as swell and also need a smart energy meter in order for me to check their results.

2. Design the Operation

Scenario

5. Once I went left the family alone with the houses, they can read the information booklet. Just before or just after the first dinner the family will start with the pilot. They check the little houses and they will receive an email from me with a small assignment and some questions. This will take the family about 20 minutes.

Page 5

2. Design the Operation

Scenario

The second day at the dinner table the family will check the little houses (see page 10) and see what their use is compared to the neighbors. Then they will check their computer for the email with the assignment and the questions of that day. It will take about 20 minutes a day. (One of the questions could be: How many times a day did you check out the little houses?).

Page 6

2. Design the Operation

Scenario

The parents together with their children follow the program that is been showed on the website. Everyday in the evening they will check their email together for a new assignment. They will also get some questions on which they can answer and sent it back. At the same time I will check the change in energy use that day compared to the answers of the participants. In case that the results are very negative and the system doesnâ&#x20AC;&#x2122;t work I will be able to change the interface of the little houses or the assignments they get in the email in the hope it will work then.

Page 7

Scenario

2. Design the Operation

One of these assignments will be for the children to stick the stickers at energy saving places throughout the house. The emails will provide many suggestions. For instance on the light button of the toilet, to remind the family to put it out once they are done at the toilet.

Page 8

Another assignment could be that the parents together with the children walk through the house to take photos of the stickers. This way the parents will get more awareness of what devices in the house could save energy.

Scenario

2. Design the Operation

10.

After two days I will call to the house to check up with the family. I will ask whether they understand everything, and what they think about it until now. The family will keep on doing the routine for five days.

Page 9

11.

After that 5 days I will go back to the family to come and get all the tools. I will ask how the week has been for the participants. During the week I will create question based on the outcome Iâ&#x20AC;&#x2122;ve already seen in the questions the family answered on the emails. At the end of the 5 days I will ask the family these questions.

2. Design the Operation

12.

I will say goodbuy and thank you to the family and use the qualitative input Iâ&#x20AC;&#x2122;ve gained during the test to further work out the concept.

Page 10

Scenario

2. Design the Operation My role within the Hidden-Design test will be the one of employee of Buurkracht. I will present myself as Buurkracht member introducing a new product that will support energy saving in young families. I will ask the possible participants to join the pilot. This gives me the chance to maybe call halfway the test to check on how it is going with the family and their interaction with B.e.B.

My expectations of Buurkracht (Djoera Eerland, ore someone from a Buurt team), is to bring me in contact with a family within Buurkracht that meets the requirements. I expect this person from Buurkracht to ask the family if they would be open to participate in a pilot that Buurkracht introduces for young families in order for them to safe more energy. It is important that they know on forehand that when they participate, they have to give permission to me, to check their Buurkracht account during the time they participate in the pilot.

Page 11

Role

2. Design the Operation

Prototype

For the prototype I will make three different things:

The Little Houses:

The little houses are houses that will show the energy use of the family next to the energy use of a neighbour family. The houses will have a place on the dinner table. This is a place in the house the family comes together and has a calm moment together. Within this ritual of having diner my product would fit perfectly. During the diner the parents have something to talk about with their children, and something to do together. There are three ways the family could have interaction with the houses: - During their diner the little houses are part of the diner table. The family will see the houses, and will hopefully be situated by the houses to talk about their energy use of that day. - The family sees the houses during the day and anticipates on the result the houses provide at that moment. For instance: The houses give a very high use for the moment until than, so the children could start searching through the house to safe energy in order to get to the next level. - The family can push the button on the houses in order to see the amount of levels they reached, compared to the amount of levels the neighbors reached. (this button gives me the chance to record the amount of intensive interaction with the houses.) The houses have two different settings. The basic setting shows the energy use of the day. If the house is totally lighten up the family has used the maximum energy that they ever used since they have their smart energy meter. This is also the case for the neighbor-house. It can be checked on their profile on the Buurkracht website. With the help of a little button the family is able to see the level they reached. The family can collect levels by saving energy. But also the neighbors will safe levels. By pushing the button the family can see the difference in collected levels. After a minute the interface will go back to the standard interface of showing the energy use of that day. For this Hidden-Design test I will change the interface results in the hope it makes in possible to check the interaction of the family with B.e.B., within different circumstances.

Page 12

2. Design the Operation

Prototype

The interface:

The houses show with white light the amount of energy use of that day. At 24.00 every day the houses will be reset and will start again.

Page 13

Once the family uses so much energy on one day that they are almost at the maximum they ever used since they have a smart energy meter, the light turns red. Depending on the family this will happen when they have used a certain amount of KWh, which is almost their Maximum use.

When the family pushes the button, the levels are shown. The building of the levels will depend on the amount of energy the family saves. I want the family to use the houses for five days. So for every four Leds (about 10 KWh) they saved they will earn a new level. This corresponds to an amount of Kwh that they save. This will be different for every family. The family is also able to see how much they have to safe in order to go to the next level. The last bar will show a color between red and green. The greener it gets the closer they are to a new level.

2. Design the Operation Stickers: These stickers will be added to the package. The children can stick these stickers to everything in the house that they think they can save energy. For instance the light button in the toilet. Every time they see the sticker the parents and the children will be reminded to think about the action to save energy. In order to make the parents aware of these possible energy savers. There will be an assignment on the website for the parents and the children to go through the house with a camera and to make pictures of all the points they stuck the stickers to.

Email (booklet):

I will sent an email every day during a time I agreed on with the participants. The emails will include some questions and a small assignment. At the agreed moment, the parents could together with their children answer the questions and do the small assignments to make them more aware of saving energy. After they finished the assignment and the questions the parents can sent the results back to me. The parents agree to participate in the process of becoming a better energy saver together with their children. The reason for the emails is that I can see the answers and input the same day it is filled in, and Iâ&#x20AC;&#x2122;m able to adjust the system if necessary (in the way of changing the interface of the little houses).

Page 14

Prototype

2. Design the Operation By the help of the internet cable in the houses and the emails Iâ&#x20AC;&#x2122;m able to see the direct effect of the system during the week. The internet cable will help me to get direct insight in when someone pushes the button, this will show how much the participants use the little houses. It also makes it possible for me to change the behaviour of the houses in order to possibly change the behaviour of the participants. The emails asks for input of the participants. With the help of the emails Iâ&#x20AC;&#x2122;m able to look at that input already during the week and adapt my questions within the email on the behaviour of the participants. The final way I can keep track on the participants is by having insight in their Buurkracht account. By seeing their energy use of each day and little houses. I can check whether it becomes less and I can ask questions in the emails accordingly.

Page 15

Sensor

APPENDIX - E Hidden-Design Strategy

These are the tools and guidelines for the process of Hidden-Design, worked out by “Gijs de Boer”.

65.

P R O C ESSE N

systeem

Relevante acties

...............................

ACTOREN Relevante personen

DINGEN Relevante objecten en plaatsen

Buurkracht Employee

Object that uses much energy

The employee visits the families

BeB to remind the neighbors of their energy use

Children Neighbors

Having dinner together

Object that uses much energy Using a lot of Energy

Object that uses much energy

I N G R EE P O N D E R D E L E N Rollen, prototypes, veranderingen, etc.

Central room in the house

Buurkracht connects both families to let them help each other to save energy

Having dinner together

Object that uses much energy Parents

Object that uses much energy

BeB to remind the neighbors of their energy use

Central room in the house

Object that uses much energy

Object that uses much energy Using a lot of Energy

s t ra t e gi e

...............................

ONT WERP

ST U D I O The little houses The technology behind the

The introduction file

houses

The

b e h av i o u r o f

questionnaires

the houses

Getting the houses to a family Letting the people p l ay

Checking the outcome

Adjusting the inter face Making new questionnaires Checking the outcome

V e ld

I N G R EE P

[ [ingr ingreeeeppkkaar aartt] ]

AA N NA A LLYSE YSE

[ [bbeewi wij jss] ]

................................ .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. BeB could go a little more into depth, she could explain more about herself and for instance about the way energy and the fuse box works. For the parents the questionnaire was the most entertaining and for the children it was the assignment of sticking the stickers all around the house. Five days was too short, about two weeks would be perfect.

The fact that the product what shipped in a box made it extra interesting for the children to find out what was in the box. The houses where very easy to read and the link from the houses interface to the real energy use was easily made by the children.

The interface of the houses was a little abstract to read but that was a perfect thing, it made it sometimes more challenging and interesting for the children to read who had won.

The process filling in the questionnaire became part of the evening ritual.

Two papers with stickers would have been better, one for every child.

The children where very enthusiast and pressed the button of the houses way more times that expected, 141 times.

oordeeeell] ] [ [oord

The amount of questions each day was the good amount, not too much and just enough. The children involved the houses in their play with among other toys their Lego.

APPENDIX - F Code

This is the php, Arduino, javascript and html code used to program the little houses and to change the interface of the little houses from a distance.

69.

The arduino Code:

#include <Adafruit_NeoPixel.h> #include <avr/power.h> #include <Ethernet.h> #include <SPI.h> #include <avr/wdt.h> byte mac[] = { 0x90, 0xA2, 0xDA, 0x0E, 0xBB, 0x1D }; IPAddress ip(192, 168, 0, 177); char serverName[] = “www.charlottevandersommen.com”; EthernetClient client; String readString; #define THUIS 6 #define BUREN 5 #define NUMPIXELS 15 Adafruit_NeoPixel strip1 = Adafruit_NeoPixel(NUMPIXELS, THUIS, NEO_GRB + NEO_KHZ800); Adafruit_NeoPixel strip2 = Adafruit_NeoPixel(NUMPIXELS, BUREN, NEO_GRB + NEO_KHZ800); int delayval = 30000; int delayval2 = 100; const int buttonPin = 2; int buttonState = 0; //web vars String inputString; boolean stringComplete =false; boolean stringReadFirstChar =false; boolean buttonWasPressed =false; int thuisData =0; int burenData =0; unsigned long previousMillis = 0; unsigned long previousMillisForLeds = 0; unsigned long pollinginterval = 10000; unsigned long LightsOutinterval = 10000; //

} void loop() { wdt_reset(); unsigned long currentMillis = millis(); if(currentMillis - previousMillis >= pollinginterval) { // save the last time you blinked the LED previousMillis = currentMillis; getWebData(); } processWebData(); buttonState = digitalRead(buttonPin); if (buttonState == HIGH && !buttonWasPressed) { sendButtonPressToWeb(); buttonWasPressed =true; client.flush(); client.stop(); Serial.println(“handle end of session”); previousMillisForLeds =millis(); } handleButton(); } void getWebData(){ if (client.connect(serverName, 80)) { Serial.println(“connected”); // Make a HTTP request: client.println(“GET /beb/ask_for_leds.php HTTP/1.0”); client.println(“Host: www.charlottevandersommen.com”); client.println(“User-Agent: arduino-ethernet”); client.println();

void setup() { wdt_disable(); Serial.begin(9600); Serial.println(“arduino restarted”); strip1.begin(); strip2.begin(); pinMode(buttonPin, INPUT);

} else { // kf you didn’t get a connection to the server: Serial.println(“connection failed”); } } void processWebData(){ while (client.available()) { char inChar = (char)client.read(); if(inChar == 38 || stringReadFirstChar){ stringReadFirstChar =true; inputString += inChar; if (inChar == ‘;’) { stringComplete = true; stringReadFirstChar =false;

if (Ethernet.begin(mac) == 0) { Serial.println(“Failed to configure Ethernet using DHCP”); // no point in carrying on, so do nothing forevermore: while(true); } // give the Ethernet shield a second to initialize: delay(1000); Serial.println(“connecting...”); wdt_enable(WDTO_8S); getWebData();

int ind1 = inputString.indexOf(‘,’); //finds location of first , String response_thuis = inputString.substring(1, ind1); //captures first data String thuisData =response_thuis.toInt(); int ind2 = inputString.indexOf(‘;’); //finds location of first , String response_elders = inputString.substring(ind1+1, ind2); // captures first data String burenData = response_elders.toInt(); Serial.println(thuisData); Serial.println(burenData);

if (!client.connected()) { Serial.println(); Serial.println(“disconnecting.”); client.stop(); inputString = “”; // do nothing forevermore: }

} }else{

} } // if the server’s disconnected, stop the client: } void sendButtonPressToWeb(){ if(!client.connected()){ client.connect(serverName, 80); Serial.println(“connected for button”); client.println(“GET /beb/press_button.php HTTP/1.0”); client.println(“Host: www.charlottevandersommen.com”); client.println(“User-Agent: arduino-ethernet”); client.println(); buttonWasPressed =true; Serial.println(“connected end of loop”); } } void handleButton(){ buttonState = digitalRead(buttonPin); if (buttonWasPressed) { for(int i=0;i<thuisData;i++){ strip1.setPixelColor(i, strip1.Color(215,215,255)); strip1.show(); // This sends the updated pixel color to the hardware. } for(int i=0;i<burenData;i++){ strip2.setPixelColor(i, strip1.Color(215,215,255)); strip2.show(); // This sends the updated pixel color to the hardware. } } unsigned long currentMillis = millis(); if(currentMillis - previousMillisForLeds >= LightsOutinterval ) { buttonWasPressed =false;

}

for(int i=0;i<thuisData;i++){ strip1.setPixelColor(i, strip1.Color(0,0,0)); strip1.show(); // This sends the updated pixel color to the hardware.

for(int i=0;i<burenData;i++){ strip2.setPixelColor(i, strip1.Color(0,0,0)); strip2.show(); // This sends the updated pixel color to the hardware. } } }

PHP - for change the value of the LEDs in the little houses:

PHP - for resetting the value of the LEDs in the little houses:

<? include(‘base.php’);

<?php include(‘base.php’);

//$thuis = “12”; //$buren = “2”;

$now = time(‘H:i:s’); // This moment $seven = strtotime(date(‘Y-m-d 07:00:00’)); // Today 07:00:00 $seventwo = strtotime(date(‘Y-m-d 07:02:00’)); // Today 07:02:00 if($now > $seven && $now < $seventwo){ $query = “UPDATE Houses_interface SET Thuis = ‘0’, Buren = ‘0’ WHERE id = ‘1’”; execute_query($query); }

$home = $_POST[‘home’]; $neighbor = $_POST[‘neighbor’]; //$query = “UPDATE Houses_interface SET Thuis = ‘”.$thuis.”’, Buren = ‘”.$buren.”’ WHERE id = ‘1’”; $query = “UPDATE Houses_interface SET Thuis = ‘” .$home. “’, Buren = ‘”.$neighbor.”’ WHERE id = ‘1’”; execute_query($query); ?>

Made by: Charlotte van der Sommen

PHP - for showing the value of LEDs in the little houses:

PHP - for saving data when button is pressed:

<? //include(‘growing5.php’); include(‘base.php’);

<? include(‘base.php’);

//$thuis = “12”; //$buren = “15”;

$date = date(‘Y-m-d H:i:s’); $query = “INSERT INTO press_button (time) VALUES (\””. $date .”\”)”; execute_query($query);

//$query = “UPDATE Houses_interface SET Thuis = ‘”.$thuis.”’, Buren = ‘”.$buren.”’ WHERE id = ‘1’”; //execute_query($query);

echo ‘success’ ?>

$nu = time(‘H:i:s’); // This moment $seven = strtotime(date(‘Y-m-d 06:00:00’)); // Today 07:00:00 $seventwo = strtotime(date(‘Y-m-d 06:02:00’)); // Today 07:02:00

Made by: Paul van Beek

if($nu > $seven && $nu < $seventwo){ $query = “UPDATE Houses_interface SET Thuis = ‘2’, Buren = ‘2’ WHERE id = ‘1’”; execute_query($query); }

PHP - The base code of combining all the others:

$query = “SELECT * FROM Houses_interface LIMIT 0,1”; $record = get_record($query); echo “&”; echo $record[‘Thuis’]; echo “,”; echo $record[‘Buren’]; echo “;”; ?>

Made by: Charlotte van der Sommen

<? // set timezone date_default_timezone_set(‘Europe/Amsterdam’); // set socket timeout ini_set(‘default_socket_timeout’, 2); // in seconds ?> <?php include(‘config/database_connect.php’); ?> <?php include(‘helpers/database_helper.php’); ?>

Made by: Pepijn Verburg

References: [1] - BeB [2] - Little houses [5] - Lalalapoep Appendix - A

PHP - for letting the value of LEDs grow: <? include(‘base.php’); $now = time(‘H:i:s’); // This moment $morning = strtotime(date(‘Y-m-d 07:10:00’)); // Today 07:00:00 $morning2 = strtotime(date(‘Y-m-d 07:12:00’)); $time21 = strtotime(date(‘Y-m-d 08:50:00’)); $time22 = strtotime(date(‘Y-m-d 08:52:00’)); $time31 = strtotime(date(‘Y-m-d 09:30:00’)); $time32 = strtotime(date(‘Y-m-d 09:32:00’)); $time41 = strtotime(date(‘Y-m-d 10:30:00’)); $time42 = strtotime(date(‘Y-m-d 10:32:00’)); $time51 = strtotime(date(‘Y-m-d 11:30:00’)); $time52 = strtotime(date(‘Y-m-d 11:32:00’)); $time61 = strtotime(date(‘Y-m-d 12:30:00’)); $time62 = strtotime(date(‘Y-m-d 12:32:00’)); $time71 = strtotime(date(‘Y-m-d 13:30:00’)); $time72 = strtotime(date(‘Y-m-d 13:32:00’)); $time81 = strtotime(date(‘Y-m-d 14:30:00’)); $time82 = strtotime(date(‘Y-m-d 14:32:00’)); $time91 = strtotime(date(‘Y-m-d 15:30:00’)); $time92 = strtotime(date(‘Y-m-d 15:32:00’)); $time101 = strtotime(date(‘Y-m-d 16:30:00’)); $time102 = strtotime(date(‘Y-m-d 16:32:00’)); $time111 = strtotime(date(‘Y-m-d 17:30:00’)); $time112 = strtotime(date(‘Y-m-d 17:32:00’)); $time121 = strtotime(date(‘Y-m-d 18:30:00’)); $time122 = strtotime(date(‘Y-m-d 18:32:00’)); $time131 = strtotime(date(‘Y-m-d 19:30:00’)); $time132 = strtotime(date(‘Y-m-d 19:32:00’)); $time141 = strtotime(date(‘Y-m-d 20:30:00’)); $time142 = strtotime(date(‘Y-m-d 20:32:00’)); $time151 = strtotime(date(‘Y-m-d 21:30:00’)); $time152 = strtotime(date(‘Y-m-d 21:32:00’)); $time161 = strtotime(date(‘Y-m-d 22:30:00’)); $time162 = strtotime(date(‘Y-m-d 22:32:00’)); $evening = strtotime(date(‘Y-m-d 23:30:00’)); $evening2 = strtotime(date(‘Y-m-d 23:32:00’)); if($now > $morning && $now < $morning2){ $query1 = “UPDATE Houses_interface SET Thuis = ‘4’, Buren = ‘2’ WHERE id = ‘1’”; execute_query($query1); }

$query5 = “UPDATE Houses_interface SET Thuis = ‘4’, Buren = ‘4’ WHERE id = ‘1’”; execute_query($query5); }

if($now > $time61 && $now < $time62){ $query6 = “UPDATE Houses_interface SET Thuis = ‘3’, Buren = ‘5’ WHERE id = ‘1’”; execute_query($query6); }

if($now > $time71 && $now < $time72){ $query7 = “UPDATE Houses_interface SET Thuis = ‘6’, Buren = ‘5’ WHERE id = ‘1’”; execute_query($query7); }

if($now > $time81 && $now < $time82){ $query8 = “UPDATE Houses_interface SET Thuis = ‘6’, Buren = ‘5’ WHERE id = ‘1’”; execute_query($query8); }

if($now > $time91 && $now < $time92){ $query9 = “UPDATE Houses_interface SET Thuis = ‘5’, Buren = ‘5’ WHERE id = ‘1’”; execute_query($query9); }

if($now > $time101 && $now < $time102){ $query10 = “UPDATE Houses_interface SET Thuis = ‘5’, Buren = ‘7’ WHERE id = ‘1’”; execute_query($query10); }

if($now > $time111 && $now < $time112){ $query11 = “UPDATE Houses_interface SET Thuis = ‘6’, Buren = ‘7’ WHERE id = ‘1’”; execute_query($query11); } if($now > $time121 && $now < $time122){ $query12 = “UPDATE Houses_interface SET Thuis = ‘6’, Buren = ‘7’ WHERE id = ‘1’”; execute_query($query12); }

if($now > $time131 && $now < $time132){ $query13 = “UPDATE Houses_interface SET Thuis = ‘7’, Buren = ‘7’ WHERE id = ‘1’”; execute_query($query13); }

if($now > $time141 && $now < $time142){ $query14 = “UPDATE Houses_interface SET Thuis = ‘8’, Buren = ‘8’ WHERE id = ‘1’”; execute_query($query14);

if($now > $time21 && $now < $time22){ $query2 = “UPDATE Houses_interface SET Thuis = ‘5’, Buren = ‘4’ WHERE id = ‘1’”; execute_query($query2);

}

if($now > $time31 && $now < $time32){ $query3 = “UPDATE Houses_interface SET Thuis = ‘3’, Buren = ‘4’ WHERE id = ‘1’”; execute_query($query3);

}

if($now > $time41 && $now < $time42){ $query4 = “UPDATE Houses_interface SET Thuis = ‘2’, Buren = ‘4’ WHERE id = ‘1’”; execute_query($query4); }

if($now > $time51 && $now < $time52){

Made by: Charlotte van der Sommen

if($now > $time151 && $now < $time152){ $query15 = “UPDATE Houses_interface SET Thuis = ‘9’, Buren = ‘8’ WHERE id = ‘1’”; execute_query($query15); if($now > $time161 && $now < $time162){ $query16 = “UPDATE Houses_interface SET Thuis = ‘9’, Buren = ‘8’ WHERE id = ‘1’”; execute_query($query16); }

if($now > $evening && $now < $evening2){ $query17 = “UPDATE Houses_interface SET Thuis = ‘11’, Buren = ‘9’ WHERE id = ‘1’”; execute_query($query17); }

PHP - for supporting the other code:

PHP - for connecting to the database:

<? /** * Execute a query */ function execute_query($sql) {

<?php class Database { // connection instance private static $connection;

// execute the query $result = mysqli_query(Database::get_connection(), $sql);

/** * Initialize the connection */ public static function initialize() {

// check if the result is valid if (!$result) { die(‘Error while executing query: ‘. $sql); } }

// variables $host = ‘localhost’; $username = ‘charlaf103_beb’; $password = ‘p53sjn73’; $scheme = ‘charlaf103_beb’;

return $result;

/** * Fetch a set of records */ function get_records($sql) { // variables $record_arr = array();

// create the connection self::$connection = mysqli_connect($host, $username, $password) or die(‘Not able to connect to the database!!’); mysqli_select_db(self::$connection, $scheme) or die(‘Not able to select the database’); }

// execute the query $result = execute_query($sql); // loop all the records while ($row = mysqli_fetch_assoc($result)) { $record_arr[] = $row; } }

return $record_arr;

/** * Fetch a single record */ function get_record($sql) {

}

/** * Get the database connection */ public static function get_connection() { return self::$connection; }

// initialize the database Database::initialize(); ?>

Made by: Pepijn Verburg

// variables $record_arr = get_records($sql);

} ?>

// guard: check if there are any records if (empty($record_arr)) { return FALSE; } // return the first element return array_shift($record_arr);

Made by: Pepijn Verburg

References: [1] - BeB [2] - Little houses [5] - Lalalapoep Appendix - A

HTML - Interface for changing the interface of the little houses:

CSS - Interface for changing the interface of the little houses:

<!DOCTYPE html PUBLIC “-//W3C//DTD XHTML 1.0 Transitional//EN” “http://www.w3.org/TR/xhtml1/ DTD/xhtml1-transitional.dtd”> <html xmlns=”http://www.w3.org/1999/xhtml”> <head> <meta http-equiv=”Content-Type” content=”text/html; charset=UTF-8” /> <title>Interaction BeB</title> <script src=”js/jquery-1.11.3.min.js”></script> <script src=”js/functies.js”></script>

@charset “UTF-8”; /* CSS Document */

Made by: Charlotte van der Sommen

Javascript - Interface for changing the interface of the little houses: function update_houses() {

var home = $(“#home”).val(); var neighbor = $(“#neighbor”).val(); var datastring = ‘home=’ + home + ‘&neighbor=’ + neighbor; if (neighbor == “” || home == “”){ } else{

* { }

margin: 0px; padding: 0PX; background-color: #fbf0a0;

@font-face { font-family:Roboto; src: url(../fonts/roboto/Roboto-Regular.ttf); } body{ width:100%; height:100%; margin:0px; padding:0px; } .box{ margin-top:10%; display:block; margin-left:auto; margin-right:auto; margin-top: auto; margin-bottom: auto; height:600px; width:1024px; } .text{ font-family:Roboto; font-size:16px; color:#412311; } #thuis{ margin-right:100px; }

$.ajax({ type: “POST”, url: “assign_leds.php”, data: datastring, cache: true, succes :function(result){ } }); } }

#buren{ margin-left: 100px; margin-top: -42px; }

Made by: David Verweij

Made by: Charlotte van der Sommen

.fillin{ background-color:#FFF; font:Roboto; font-size:24px; color:#412311; margin-top:10px;

padding-top:5px; padding-bottom:5px; padding-left:10px; padding-right:10px; border:none; width:27px; border-top-right-radius: 10px; border-bottom-right-radius: 10px; border-bottom-left-radius: 10px; border-top-left-radius: 10px; } #home{ margin-left:439px; } #neighbor{ margin-left:50px; } #update{ margin-top:50px; font:Roboto; font-size:18px; background-color:#a4eaec; color:#42210b; border:none; width:110px; height:40px; display: block; margin-left: auto; margin-right: auto; cursor:pointer; border-top-right-radius: 5px; border-bottom-right-radius: 5px; border-bottom-left-radius: 5px; border-top-left-radius: 5px; }

APPENDIX - G Laser-Cutter Files

These files are used for the prototyping of the little houses and the garden around it.

75.

MDF 4 mm - The little houses

B.e.B. Buurt en Besparen

MDF 4 mm - The garden

MDF 4 mm - Extention on the Little houses for the technology

Akryprop 1.2 mm - The little houses

APPENDIX - H Introduction Contract

This contract and information introduction was made for the participants of the usertest.

79.

Hallo Jongens en Meisjes, willen jullie samen met mij energy gaan besparen?

Voorgestelde tijd:

uur

Wachtwoord:

Mocht u nog vragen hebben, dan kunt u altijd bellen naar: 06-50522072 of mailen naar: charlottevandersommen@gmail.com

(zij is de enige die dit te zien krijgt)

Handtekening Buurkracht medewerker: Charlotte Janna Dora van der Sommen

Inloggegevens: Email adres:

Voor deze pilot is het belangrijk dat de medewerker van Buurkracht toestemming heeft om jullie Buurkracht profiel te bekijken. Door het invullen van je email en wachtwoord geef je toestemming aan de ondergenoemde Buurkracht medewerken om jou Buurkracht pagina te bekijken. De medewerken van Buurkracht zal enkel het energieverbruik bekijken en dit enkel gedurende de 5 dagen dat de pilot duurt. (Vraag hierbij je ouders om toestemming en hulp.)

Telefoon nummer:

Email adres:

Het BeB project is bedoeld om te worden uitgevoerd door 1 ouder en 1 of 2 kinderen. Jullie gaan BeB nu vijf dagen uitproberen. Het zal jullie op een afgesproken moment in de dag ongeveer 15 minuten per dag kosten om bezig te zijn met BeB. Op dit moment zullen jullie een email ontvangen met wat wat vragen en opdrachten. Voor het project is het de bedoeling dat jullie samen met jullie ouders de vragen beantwoorden en vervolgens terugsturen. Halverwege de week zal de Buurkracht medewerker bellen om te checken hoe het gaat en of er nog vragen zijn.

energy te gaan besparen.

verbruik en gaat jullie helpen om

naar het inzicht in jullie energy

neemt jullie mee in een speurtocht

wat makkelijker te maken. BeB

noemen het ook wel BeB. om het

dat Buurt en Besparen heet. We

Jullie doen mee aan een project

Buurt en Besparen

Dit is B.e.B.

Hoe werken de kleine huisjes? Een onderdeel van BeB zijn de huisjes. Deze huisjes geven aan hoeveel energie je verbruikt heb, maar ook hoeveel energie een van je buren verbruikt heeft. Zodra je op de knop drukt zullen de huisjes laten zien, hoeveel energie jullie en jullie buren op dat moment van de dag verbruikt hebben.

Instalatie:

Voor de instalatie van BeB is het belangrijk dat jullie dit formulier invullen, de stekker van de huisjes in het stopcontact doen en de netwerk kabel in de router doen. Hierbij moeten je ouders waarschijnlijk even helpen.

Mocht u nog vragen hebben, dan kunt u altijd bellen naar: 06-50522072 of mailen naar: charlottevandersommen@gmail.com

APPENDIX - I The Online User-tests

These are the tests that have been sent to the participants six evenings. Also you can see the behavior of the little houses.

83.

Thuis - Day 1 Buren - Day 1

Thuis - Day 2 Buren - Day 2 Thuis - Day 3

Buren - Day 3 Thuis - Day 4

Buren - Day 4 Thuis - Day 5

Buren - Day 5

06:30 07:30:00 08:30:00 09:30:00 10:30:00 11:30:00 12:30:00 13:30:00 14:30:00 15:30:00 16:30:00 17:30:00 18:30:00 19:30:00 20:30:00 21:30:00 22:30:00 23:30:00

Checking point

Thuis - Day 1

Buren - Day 1

The behavior of the little houses Day 1

06:30

07:30:00 08:30:00 09:30:00 10:30:00 11:30:00 12:30:00 13:30:00 14:30:00 15:30:00 16:30:00 17:30:00 18:30:00 19:30:00 20:30:00 21:30:00 22:30:00 23:30:00

Thuis - Day 2

The behavior of the little houses Day 2

Buren - Day 2

06:30

07:30:00 08:30:00 09:30:00 10:30:00 11:30:00 12:30:00 13:30:00 14:30:00 15:30:00 16:30:00 17:30:00 18:30:00 19:30:00 20:30:00 21:30:00 22:30:00 23:30:00

Thuis - Day 3

Buren - Day 3 6

06:30

07:30:00 08:30:00 09:30:00 10:30:00 11:30:00 12:30:00 13:30:00 14:30:00 15:30:00 16:30:00 17:30:00 18:30:00 19:30:00 20:30:00 21:30:00 22:30:00 23:30:00

The behavior of the little houses Day 3

Thuis - Day 4

The behavior of the little houses Day 4

Buren - Day 4

06:30 07:30:00 08:30:00 09:30:00 10:30:00 11:30:00 12:30:00 13:30:00 14:30:00 15:30:00 16:30:00 17:30:00 18:30:00 19:30:00 20:30:00 21:30:00 22:30:00 23:30:00

Thuis - Day 5

Buren - Day 5 6

06:30 07:30:00 08:30:00 09:30:00 10:30:00 11:30:00 12:30:00 13:30:00 14:30:00 15:30:00 16:30:00 17:30:00 18:30:00 19:30:00 20:30:00 21:30:00 22:30:00 23:30:00

The behavior of the little houses Day 5

Introduction

Day 1

Day 2

Day 3

Day 4

Day 5

APPENDIX - J The Results of the online User-tests

99.

These are the results of the tests of Appendix-J, they show what the participants filled in during the six evenings they participated in the user-test. You can also see how many times the family pressed the button.

Results of the Introduction evening

Results of Day 1

Results of Day 2

Results of Day 3

Results of Day 4

Results of Day 5

In total the family checked

Introduction evening - 23 x

Day 1 - 52 x

Day 2 - 13 x

the houses 141 times

Day 3 - 29 x

Day 4 - 10 x

Day 5 - 14 x

APPENDIX - K Stickers

These are the stickers that where used for one of the assignments during the user-test.

107.

APPENDIX - L Photos of the Stickers

109.

These photos have been taken by Djoera Eerland, who is the father of the family where the user-test took place. The photos show where the children put the stickers.

APPENDIX - M Service Blueprint

This is the customers jouney of Buurkracht, including BeB.

113.

See the next page

Service blueprint 1-2-3

Gemakkelijk energie besparen. Een overzichtelijke bespaartool biedt inzicht in je verbruik en je bespaarmogelijkheden. Je wordt geholpen bij het kiezen van de juiste maatregelen en het vervolgens uit te -laten- voeren. “1-2-3 controle op je energie”

voor Enexis

touchpoints

Buurtanalyse

Aan de slag met de initiatiefnemer

opstarten 123

selecteren doelbuurten

Slimme meter & wijkactie

gesprek

TV, radio,ﬂyer, posters, online

Wijkplatform

gesprek

Mijn Enexis

Brief

Mijn Enexis

presentatie

Mijn Enexis

gesprek

in gesprek met initiatiefnemer

plan maken

akkoord

campagne slimme meter

groep maken op platform

hulpmiddelen raadplegen

lang de deuren

schouwing voorbeeldhuis

brief van Enexis

online afsrpaak verzetten

wijkbijeenkomst

Quickscan & nadenken

plaatsing slimme meter

buurtteam onderhandelt

16 17

klantacties

story board

Campagne & introductie platform

toeleverancier Enexis installate Possibilities for B

gesprek

website gesprek

klant initiatiefnemer Enexis account manager

Initiatiefnemer meldt buurt aan

Gesprek met initiatiefnemer

Plan maken met initiatiefnemer

Akkoord over samenwerking en draaiboek

Lokale campagne uitingen zien/lezen warmtefoto wijk

Initiatiefnemer maakt groep aan op buurtplatform

Initieatiefnemer raadpleegt hulpmiddelen en download bv. een ﬂyer

Initiatiefnemer gaat langs de deuren om mensen uit te nodigen voor de buurtbijeenkomst

Bewoner voorbeeldhuis krijgt schouwing om oﬀerte te kunnen opmaken

Bewoner krijgt een brief van Enexis

Met QR code of inlogcode naar ‘Mijn Enexis’ omgeving om daar afspraak slimme meter te bevestigen of te verplaatsen

Buurtbijeenkomst Slimme meter - Demo platform - Onderzoeksresultaten - Buurtteams (Initiatiefnemer vertelt persoonlijk verhaal/wens)

vragen naar helpdesk

support systems

back stage

on stage

Gesprek met initiatiefnemer over mogelijkheden

24 Januari 2013

Buurten selecteren voor de verschillende project typen (goud, zilver, brons) Gesprek met initiatiefnemer voorbereiden

beheer systeem

Standaardiseren van wijk businesscases Criteria voor geschikte wijken/gangmakers opstellen

uitnodigen gangmaker

Plan maken opties voor samenwerking met lokale aanbieders wel of niet actief maken

Voorbereiden / realiseren van de lokale campagne

This is where BeB could come in. There could be advertisement for BeB in a central place in the neighborhood in order to bind people to Buurkracht.

Campagne starten, warmte foto buurt

Berichten op andere sites (gemeente)

SAP aansluit register, warmtefoto’s kadasterdata ...

Uitleg van de monteur tijdens het plaatsen van de slimme meter en ontvangst startpakket Mijn Enexis

Buurtteam onderhandelt voor oﬀertes en selecteren een oﬀerte

D b

Social Media conversaties en berichten Technisch adviseur schouwt voorbeeldhuis om een oﬀerte op te kunnen maken

Buurtplatform openstellen

Nalezen aanbod op platform. Quickscan invullen. Beslissen om zelf te doen (gelijk oﬀerte aanvraag) of met adviseur (uitgebreid advies) Evt. buurtinitiatieven zichtbaar

demo quickscan locale aanbieders of Enexis-installateur intekenen adviesgesprek evt. optie Gouden Daken aanbod

Afspraak maken met technisch adviseur en bewoner voorbeeldhuis

Brief sturen over: Slimme meter 123 propositie en/of gouden daken buurtbijeenkomst

beheer systeem

Beheersyteem

Afspraken verwerken

beheer systeem

Buurtbijeenkomst voorbereiden

Enexis installateur plaatst de Slimme meter Monteur geeft startpakket Mijn Enexis

This is where BeB could come in. The neighborhood team could go by the doors to make young families enthusiast for working with BeB.

Eventueel afspraak voor advies inplannen bij adviseur

Checken installatie

beheer systeem

beheer systeem Klantenbestand (incl klant-situatie)

eur BeB Persoonlijke oﬀerte & Contracteren

Monitoring & Vervolgactie

Uitvoeren maatregel

evt. naar gouden daken

nieuwe loop (naar 17)

gesprek

e-mail

Mijn Enexis

face to face

e-mail

gesprek

Mijn Enexis

e-mail

Mijn Enexis App

e-mail

uitgebreid advies

buurtoﬀerte op platform

intekenen op oﬀerte

afspraak maken voor schouwing

schouwing

oﬀerte

toelichten oﬀerte

gunning

plan voor uitvoering

maatregel uitvoeren

evaluatie

review plaatsen

eﬀect bekijken

tips voor besparing

eﬀect bekijken

uitnodiging voor nieuwe maatregel

15 18

De adviseur komt (tegen betaling) langs voor een uitgebreide scan.

Persoonlijke keuze voor oﬀerte aanvraag

Buurtbewoners ontvangen geselecteerde buurtoﬀerte op mijn enexis omgeving

Buurtbewoners tekenen in om persoonlijke oﬀerte te ontvangen

Afspraak maken voor persoonlijke schouwing

Toeleverancier komt langs voor persoonlijke oﬀerte bespreking en schouw

Persoonlijke oﬀertes komen binnen optie buurt: on-line bespreken in de buurten/of oﬀ-line met gangmaker

Nabellen oﬀertes of er onduidelijkheden zijn (toeleverancier of initiatiefnemer

Gunning: Verwerken op to-do-list

Details van maatregel bekijken:

Maatregel wordt uitgevoerd

Evaluatie van de uitvoering maatregel

- afspraak - stappenplan - contract

buurt: ﬁlmpjes/ervaringen uitvoering delen

initiatiefnemer belt n.a.v. negatieve evaluaties

buurt: zichtbaar aantal deelnemers, oproep om nog aan te haken

Review plaatsen op platform na het uitvoeren van de actie buurt: reviews in de wijk delen en bekijken

Eerste eﬀect bekijken buurt: vergelijken: eigen huis met buurt, en andere buurten

tips voor verder besparen bekijken

eﬀect bekijken (app of on-line) na x-periode

Na een jaar evt. een uitnodiging voor een nieuwe loop (gouden daken?)

wat heeft het collectief opgeleverd

platform actief (chat en telefonisch)

Adviseren over platform, de quick scan en het vervolgtraject Evt. samen tool invullen

Toeleverancier komt langs voor oﬀertebespreking en schouw

Info over mogelijke amenwerking met buren

Toeleverancier voert maatregel uit

This is where BeB could come in. To make people stay involved in Buurkracht.

opleverprotocol

klant krijgt offerte van toeleverancier: volgens standaard van Enexis

Afspraak maken voor schouw

Oﬀertes ontvangen en bekijken

beheer systeem

toeleverancier geeft opdrachten door aan Enexis

monitoren uitvoering

beheer systeem opslaan planning uitvoering

monitoren uitvoering

uitnodiging voor evaluatie

selecteren kansrijke huishoudens voor vervolgmaatregel

uitnodiging voor review

beheer systeem stuurt alert

beheer systeem

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