Hang Seng Bank - Global Banking

Outstanding Enterprises

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MORE BANKING OPTIONS WITH HANG SENG BANK’S OFFERINGS

Founded in 1933, Hang Seng Bank has continuously provided worldclass service and high quality offerings, being innovators in providing the best-in-class, customer-centric banking, investment and wealth management services for individuals and businesses.

Recognised as a leading domestic bank in Hong Kong with more than 3.5 million customers, Hang Seng Bank Limited wins the Global Banking Award at the 2022 High Flyers Awards presented by Hong Kong Business.

“Being one of the professional leading banks, we would continue to strive for excellence to our Corporate clients and deliver world-class service, as well as latest banking solutions to cope with this ever-changing financial markets,” remarked Rose Cho, Head of Global Banking and member of the Executive Committee in Hang Seng Bank.

Rose, who has over 17 years of experience in commercial banking, has led a five-year strategic plan, reshaped the corporate banking strategic vision and growth plans, and led the Hang Seng Bank’s Greater Bay Area strategic intent.

A better banking experience for customers and corporations

With the combination of its award-winning mobile app and strong digital capabilities in a network of over 270 service outlets in Hong Kong, Hang Seng provides customers a seamless omni-channel experience to manage their banking and financial needs anytime and anywhere.

Recognising that physical and digital worlds are blending together, Hang Seng has leveraged the latest technology and innovation to enable customers enjoy a better banking experience as they further enhance their online-offline banking services and bring new opportunities from a virtually integrated lifestyle to customers.

Hang Seng’s Global Banking also offers tailored financial solutions to major corporate and institutional clients such as general banking, corporate lending, interest rates, foreign exchange, money markets, structured products, and derivatives. The bank uses a long-term relationships management approach to foster a fruitful working relationship between them and the client.

Personalised investment loan solutions are also available, along with digitalisation for investment and insurance with local stocks trading for investment accounts over digital banking and FX for investment that allows trading of FX products for investment purpose via investment channel.

Insurance sales have been made easier and better with tablet solutions that enable e-signature for insurance applications.

The bank has also delivered comprehensive cash management solutions to corporate clients complete with seamless integration with after-sales follow-up and reviews from dedicated sales managers. These staff members are all experts in their field, exercising mastery in Payment and Cash Management and possessing solid knowledge of Global Payments Solutions.

“Our success in delivering innovative, digital and automated industryspecific cash management solutions to clients across a wide range of

FAST FACTS

• Founded in 1933, Hang Seng is one of Hong Kong’s largest listed companies. Our market capitalisation as at 31 December 2021was

HKD272.8 billion. • The Bank serves over half the adult residents of Hong Kong – more than 3.5 million people – through around 270 service outlets. We also maintain branches in Macau and Singapore and a representative office in Taipei. • Established in May 2007, wholly owned subsidiary Hang Seng Bank (China) Limited is headquartered in

Pudong, Shanghai, and operates a mainland China network.

This page: Hang Seng Headquarters

Opposite page: Rose Cho, Head of Global Banking at Hang Seng Bank

industries drove a strong year-on-year growth in total deposits,” stated Rose, adding that customers have benefitted from the speed and convenience of the bank’s cash management solutions, leading to more users in digital channels, particularly in their API solutions which are tailored to the specific industry needs of customers.

Their latest success comes from their industry solution to allow property developers to easily manage their payment, collection, and liquidity efficiently using the latest API solution for mortgage collection that offers real-time monitoring and shortens the collection cycle from a week to just a few minutes. The solution also offers security and helps property developers’ administrative teams avoid manual work in handling massive amounts of cheque payments and match cheque details.

Incorporating sustainability into global banking

ESG initiatives and sustainability has risen in popularity as stakeholders and customers clamour for more sustainable business practices and environmentally-friendly products. To this end, Hang Seng has undertaken strategies and initiatives to achieve their ESG goals and help corporate clients in their journey as well.

Recently, they have diversified their loan portfolio into new economies such as logistics, data centres, and clean energy, aiming to accelerate the growth and adoption of more sustainable practices. Hang Seng complemented this with sustainability-linked financing, approving green financing which is three times more than that of 2021.

Structured trade solutions have also been accelerated and enhanced endto-end digital fulfilment captures customers’ trade finance needs.

With Hang Seng’s expansion of their deposit market share, they aim to drive green deposit in response to customers’ increasing ESG needs, as well as actively migrate counter transactions to digital channels.

“Hang Seng Bank aims to be a domestic leader in promoting green business and environmental stewardship. We support our corporate clients’ transition to a low carbon economy with sustainable deposit and finance solutions as well as ESG-focused investment choices,” said Rose.

The bank has also launched their latest Global Payments Solutions product, Green Deposit, that aims to provide clients with an active part in leading the path towards a greener future while they earn a fixed interest rate for time deposit. Deposited funds will be used to finance eligible businesses and green projects through lending solutions, contributing to a more sustainable future by channelling funds into projects that support green production and sustainable development.

The future for Hang Seng

“Our Aspiration is to be the preferred banking & financial services partner for Global Banking clients in HK and the Greater Bay Area,” commented Rose, highlighting Hang Seng’s efforts in deepening and enhancing GBA connectivity.

The bank has leveraged the close connectivity between Hang Seng and Hang Seng China (HACN) using strong management oversight over HACN to drive cross-border business, as well as on- and offshore synergies to explore business opportunities in the Greater Bay Area.

Hang Seng and HACN has used Global Payments Solutions in exploring the cross-border business with onshore and offshore clients, seeking out opportunities in Pan-China and enriching their product offering to wealth management customers to capitalise on opportunities and wider Greater Bay Area Initiatives.