Pervasive Culture of Continuous Innovation at CITIC Telecom CPC drives Future-proof Breakthroughs

Infused with Innovation

Whilst every new era of business brings new opportunities, it also brings new challenges. CITIC Telecom CPC believes, with its motto “Innovation Never Stops”, it is well-equipped to help its customers to overcome challenges. The company has consistently leveraged innovative technologies—embracing AI, AR, Big Data, IoT, Blockchain, and other cuttingedge breakthroughs—to transform technical potential into real-world value for customers, helping them achieve higher productivity, agility and, ultimately, digital transformation.

CITIC Telecom CPC also brings a “globallocal” approach to serving customers. Its worldwide footprint spans across nearly 160 countries, including Asia, Europe and America, Africa, the Middle East, and Central Asia. Ample global network resources connect over 160 points of presence (POPs), 21 cloud service centres, 30+ data centres, and two dedicated 24x7 Security Operations Centers (SOCs). These all translate into the company’s ability to bring world-class expertise, coverage and resources to customers at local points of presence, with fully native language, culture, and business vertical competence.

“We have consistently pursued our goal to be a leading Global-Local Intelligent Data, Information and Communications Technology (DICT) Partner, empowering customers to achieve industry-leading positions, high agility, and cost-efficiency through innovative digital transformation,” says Chief Commercial Officer Jacky Kwok. He emphasised, “Our culture of innovation and intelligence are core values essential to future success. Our vision for CITIC Telecom CPC is global and future-oriented. We need to be more agile in response to this constantly evolving industry and digitalised world. We need new skills, new innovations, and technologies to leapfrog the current state of the art.”

A Strategy for the Future

Perhaps it is best to explain CITIC Telecom CPC’s laser focus on the intersection of future challenges with novel capabilities through its Intelligence and Communications Transformation MiiND (ICT-MiiND) Strategy. ICT-MiiND integrates leading technologies with innovative ideas and is the “brain” that leads CITIC Telecom CPC to guide its enterprise customers to successful digital transformation. This strategy builds intelligence through advanced container technology—together with network, information security, and cloud computing solutions experience—fusing years of practical experiences in digital transformation and resources from global ecosystem partners, and integrates advanced technologies (such as Big Data, AI, AR, IoT and Blockchain) to provide different innovative and intelligent modules integrating tailor-made and customised industry service scenarios to bring enterprises a smarter IT service management platform.

It’s a lot of concepts blended together, but it works. Indeed, when the world first faced COVID, companies struggled to keep afloat. Travel restrictions and quarantine measures impacted operations and manpower support. To address this unprecedented challenge, CITIC Telecom CPC used its revolutionary DataHOUSE™ AI-AR Remote Hand Service (developed through ICT-MiiND) to boost the productivity of engineers performing troubleshooting and maintenance tasks at equipment locations. These on-site engineers and maintenance staff would wear CITIC Telecom CPC’s AR glasses, which provide a heads-up display so engineers do not need to stop hands-on work to consult manuals, search for information, or communicate with back-end support personnel. The AR technology also enhances collaboration between on-site and off-site personnel, with off-site experts able to visualize the on-site situation through AR consoles. AI-AR Remote Hand delivers astounding field engineer productivity and availability, and dramatically facilitated data centre management during the ongoing COVID-19 pandemic, in addition to enhancing CPC’s regional customers’ business operations efficiency and continuity.

“The pandemic is a great example of how well we are able to handle current and future challenges,” explains Jacky. “This crisis changed the way companies in all sectors and regions do business. It also speeds up the adoption of digital transformation of many companies around the globe. We will continue to leverage our industry insights and expertise to deliver the promise of constant innovation, creating new products and services while refining existing offerings and best practices.”

Meanwhile, with the continuing digitalisation of enterprises, companies face new cybersecurity and privacy risks, especially when the remote workforce lacks cybersecurity awareness. CITIC Telecom CPC has collaborated with best-in-class ecosystem partners to develop a full range of innovative security and disaster recovery solutions to ensure business continuity, now and for the future.