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BSBPMG505A MANAGE PROJECT QUALITY Table of Contents TASK 2. 3 1. Prepare a flowchart that shows the steps involved in documenting an Inspection and Test Plan (ITP). 3 2. Draw up an ITP for a specific construction process of the given project. 5 3. Prepare a single page summary that explains the use of an ITP as a monitoring tool. 6 2.2. 7 1. Discuss each of the following: 7 2. Prepare a one page report on how the lessons which have been learned during the given construction project can be identified and documented for inclusion in future projects. 8 TASK 3. 9 1. Give three examples of how an organisation can benefit from having a Quality Management System (QMS). 9 2. Who are the stakeholders that should have input into determining quality objectives and why?. 9 3. Describe how you could implement quality control. 10 4. Give a brief explanation of the quality management methods, techniques or tools that you selected. 10 5. What are the benefits of a site specific QMS?. 10 6. Give three examples of legislation or national standards that apply to a QMS. 11 7. What are the key benefits to reviewing a QMS?. 11 8. Describe two processes for identifying the causes of unsatisfactory results when reviewing a QMS 12 References. 13 TASK 2

2.1

1. Prepare a flowchart that shows the steps involved in documenting an Inspection and Test Plan (ITP).

A flowchart of Inspection and Test Plan highlights the requirements that are essential for making a construction plan successfully. In this context, it is required to follow the steps systematically as at first the materials are required for describing the process such as welding. After that specific activities should be mentioned such as checking the certificate of the materials, checking the dimensional process, checking the welding electrode and jointing the fit ups. Then followed by this structure, procedure of the flow chart explains the process of conducting the plan for making its successful (Ahola et al. 2014, p.1321). In addition to this, it is also very important to focus on the acceptance criteria of the materials. Then the most important thing is to highlight the key points that are the hold points and surveillance of the supplier and clients respectively.

ITP ACTIVITIES PRESENT DOCUMENTATION CHECK WELDING ELECTRODE CHECK MATERIAL CERTIFICATE VISUAL/DIMENSIONAL CHECK CHECK FIT-UP JOINT ESTABLISH SITE EXCAVATION Figure 1: Flow Chart

(Source: Researcher) Here, in this case hold point refers to an activity that puts a hold on the construction inspection level until and unless the plan is passed. Hold points are important for making critical inspections in order to make a concrete verification. Review stands for the revision of the plan made by the construction company. This review is done by the customers in order to input their opinion as per requirement (Boud et al. 2014, p.66). Witness refers to an activity that is done in order to verify the current plan and keep a copy or record. Finally, spot witness is a term that means to witness the activities being present in the site or spot.

2. Draw up an ITP for a specific construction process of the given project.

N PROCES ACTIVITY O S DESCRI PTION

PROCED ACCEPT FREQU URE ANCE ENCY CRITER IA

INSPECTION INVOLVEMENT LEVEL SUPP CONTRA THI CUSTO LIER CTOR RD MER

PAR TY MATERI 1. AL 0 RECIEVI NG 1.

1 1.

2

MATERI CHECK PROCEDU AL SPEC MATERIAL RE No. SP100% No. MSCERTIFICATE M-02 E-O5 MATERI VISUAL/DIME PROCEDU AL SPEC NSIONAL RE No. SP100% No. MSCHECK M-02 E-O5

H

W

W

R

W

W

SW R

H

W

SW R

H

W

SW R

2. WELDIN 0 G 2.

1

2.

2

WELDING CHECK PROCEDU WPS No. WELDING RE 10% 30-SS-01 ELECTRODE SSPECIFI CATION WELDING PROCEDU CHECK FITWPS No. RE 100% UP JOINT 30-SS-01 SSPECIFI CATION

Table 1: ITP Construction Plan (Source: Boud et al. 2014, p.66) In the flowchart H stands for hold points, R stands for review, SW stands for spot witness, W stands or Witness and A stands for approval.

3. Prepare a single page summary that explains the use of an ITP as a monitoring tool.

Inspection Test Plan (ITP) can be used as a monitoring tool as it helps in setting out the critical controls of the ponuts, hold pints and other necessary stages. It works as a monitoring tool that enhances better services, good incorporation of materials and high product quality for maintaining the need of the customers. Inspection Test Plan (ITP) controls each point of the plan

and makes it scheduled for inspection so that proper verification is done by the customers.

According to Duffield and Whitty (2015, p.311), Inspection Test Plan (ITP) is also used a monitoring tool because it is a way to satisfy the needs of the customers by concerning the Quality management systems ISO 10005:2006. However, in this case, it is also justified that ITP plays the role for monitoring as it helps the customers to review the plan and incorporate their own ideas if required. ITP tool works as a monitoring tool for the construction company like ABC because it helps in witnessing the activities accurately and concretely.

It also works as a monitoring tool because it helps in planning and checking the required and collect data through the process of verification. Hold points, spot witness and witness all are the key terms that are essential for maintaining the ITP a concrete flow chart for the companies.

Different key points like H, R, SW and W help in specifying the proper objective of the plan. The different elements and performance criteria maintained by ABC Construction Company are developing and maintain good quality framework in order to distribute information by focusing on ITP. ABC Company also enhances the maintenance of quality documentation processes in order to identify the required data for controlling the systems in ITP. This company also provides training to the employees for improving their efficiency and affectivity (Mir and Pinnington, 2014, p.202). Moreover, this company also optimises the report performance of the services in order to make it authentic and satisfying the customers. ABC Construction Company also evaluates the relevant components of their systems in order to increase its quality and service assurance with respect to ITP.

2.2 1. Discuss each of the following: 

The measurement tool used to determine the success of this element

In this context, Quality Management System (QMS) ISO 10005:2006 is a major tool to determine the success of the elements of Inspection Test Plan (ITP). In addition to this, survey tool also can be used for determining the success of ITP (Müller et al. 2013, p.59). In survey tool, it focuses on the interview procedure of facility manager, supervisor, workers and technicians in order to observe the success criteria. Quality Management System (QMS) is a major factor for identifying the success criteria of ITP. 

The process used to identify possible causes of unsatisfactory results

In this context, the processes that are required to identify the unsatisfactory causes are feedback programming, collecting opinions from the customers and quality management systems. Quality Management System (QMS) helps in identifying these elements by focusing on its tools and methods for implementation of proper ideas and technologies in the operations (Ipaustralia.gov.au, 2017). 

Actions to improve the performance for this key element

The actions that are necessary for the improvement of the performance of the ITP are proper review of the plan, verification and development in specific areas. The actions involve in this process are inspection test form, initial assessment and configuration of the management procedure. As per Pemsel and Wiewiora (2013, p.31), the main actions that are required to improve the ITP are proper planning of the project that includes test management systems, responsibilities and estimation of financial growth.

Prepare a one page report on how the lessons which have been learned during the given construction project can be identified and documented for inclusion in future projects.

The ITP systems are used for monitoring the processes that are undergone for the development of the construction of the companies. As per Schwalbe (2015, p.78), the systematic analysis of the elements made by ITP during the process of their innovation and verification helps in proper managing the business operations with respect to Quality Management System (QMS). Quality Management System (QMS) is a type of process that helps in monitoring, verifying and maintaining the service quality of the operations (Too and Weaver, 2014, p.1382). This present study draws the attention of the readers towards the systematic approach of the IPT and Quality Management System (QMS) in order to build success criteria of the construction company like ABC. Hence, it focuses on the elements, processes, activities, systems and techniques for addressing its high quality.

TASK 3 1. Give three examples of how an organisation can benefit from having a Quality Management System (QMS).

Among all the principles the three major examples that can benefit the growth of the business organisations are strength, adaptability, leadership qualities. Quality Management System (QMS) also helps in continuous improvement of the organisations. The three examples that focus on the principles as well as on the beneficial steps of Quality Management System (QMS) are strength, adaptability and leadership qualities (Ipaustralia.gov.au, 2017). The principles of Quality Management System (QMS) are necessary for improving the quality of organisations. The principles focus on the demand of the customers so that it enhances productivity. Leadership qualities improve the functioning of the ABC Construction Company (Training.gov.au, 2017).

Involvement of large number of people helps in strengthening the service status of the organisation. Better quality approaches helps in managing the systems and functions efficiently in order to increase the adaptability and competitive positioning of the organisation.

Who are the stakeholders that should have input into determining quality objectives and why?

The stakeholders of Quality Management System (QMS) are known as the people who interact with the business operation systems such as employees, customers and shareholders. In other words, employees, customers and shareholders are called the stakeholders of Quality Management System (QMS) as they interact with the business systems in some way or the other.

The role of the stakeholders in Quality Management System (QMS) is to maintain the objectives of business operations and determining good quality functions in their systems. As per Turner (2016, p.64), the quality requirements of Quality Management System (QMS) focus on the meeting with the customers in order to satisfy their needs and demands. Stakeholders such as employees play the role of enhancing the strategic direction of the organisation in order to determine the quality objectives of the organisations. Stakeholder’s role helps in improving customer satisfaction, enhancing job requirements and improving large productivity. Customers play the role of increasing the reputation of the ABC Construction Company.

3. Describe how you could implement quality control.

As a construction supervisor of ABC Construction Company, in order to implement quality control in Quality Management System (QMS), it is necessary to focus on the management functions and change it as per requirement. Secondly, it is also essential to build up a quality management framework following the functions and implications of Quality Management System (QMS). It is the best way to implement quality control in organisations (Qi and Chen, 2014, p.321). Quality management framework consists of management commitments, customer satisfaction level and policy development program. In addition to this, proper planning for business organisations like ABC Construction Company in order to improve their provisions is required for implementing control. Moreover, in order to implement quality control, it is also required to increase the responsibilities and communication systems in order to manage the service management programs. Furthermore, in order to implement quality control it is also necessary to focus on the feedbacks, survey and monitoring processes.

4. Give a brief explanation of the quality management methods, techniques or tools that you selected As a construction supervisor of ABC Construction Company, in order to highlight the methods, tools and techniques of Quality Management System (QMS), it is necessary to focus on the applications of quality assurance. Applications of quality assurance consist of a very interactive tool known as Total Quality Management (TQM) that works as a philosophy management tool for improving the structure of the organisation. TQM have several functions such as cross functional product design, supplier quality management systems and customer involvement.

Methods of Quality Management System (QMS) include, checking of flowcharts, check sheets and visualise the pareto charts (Ipaustralia.gov.au, 2017). In this case quality assurance is also

necessary to highlight the techniques of Quality Management System (QMS) such as institutional projects that consist of counselling and evaluation. Submission and approval consists of quality assurance activity which helps in better innovation and implementation.

5. What are the benefits of a site specific QMS? The benefits of site specific Quality Management System (QMS) highlights the specific requirements of the organisations like ABC Construction Company. Hence, it is necessary for this company to have efficient management systems for controlling site specific management of Quality Management System (QMS). The importance of site specific QMS is choice of different customers, adaptability varies from one place to another and market analysis also plays a crucial role in this context. Hence, for adapting site specific QMS it is necessary to implement the functions and infrastructures of Quality Management System (QMS) (Ipaustralia.gov.au, 2017).

In ABC Construction Company, it is necessary for them to incorporate the health and safety issues for the employees as they can fall down and that is risk factors for them, on the other hand, job satisfaction for the employees and customers is also very essential in this regard to analyse the site specific functions of QMS. Moreover site specific QMS ensures high productivity and employee satisfaction as Quality would lead to high productivity.

6. Give three examples of legislation or national standards that apply to a QMS The three examples of legislations that are applicable for Quality Management System (QMS) are 

Privacy Act 1988



Health and Safety Act 2011



Public Governance Performance and Accountability Act 2013

In addition to this, National standards policies that are applicable in this context highlight ISO 9001. In ISO 9001:2015 it specifies the elements and requirements of Quality Management System (QMS) in which data management systems, internal processes, improvement opportunities and customer satisfaction is incorporated (Ipaustralia.gov.au, 2017).

7. What are the key benefits to reviewing a QMS?



Achieving international recognition



Boosting the employee morale



Ensuring customer satisfaction (Qi and Chen, 2014, p.321)



Increasing efficiency



Improvement processes

8. Describe two processes for identifying the causes of unsatisfactory results when reviewing a QMS The two processes are 

Monitoring



Collecting feedbacks

As per Pemsel and Wiewiora (2013, p.31), in order to highlight the review results of identifying the unsatisfactory causes it is essential to monitor the activities specifically and collect feedback for better opportunities in future.

References Ahola, T., Ruuska, I., Artto, K. and Kujala, J.,(2014). What is project governance and what are its origins?. International Journal of Project Management, 32(8), pp.1321-1332.

Boud, D., Cohen, R. and Sampson, J. eds.,(2014). Peer learning in higher education: Learning from and with each other. London: Routledge.

Duffield, S. and Whitty, S.J.,(2015). Developing a systemic lessons learned knowledge model for organisational learning through projects. International journal of project management, 33(2), pp.311-324.

Ipaustralia.gov.au (2017) Quality Management 2017, Available from https://www.ipaustralia.gov.au/about-us/doing-business-us/quality-management [Accessed on 22 Aug 2017]

Mir, F.A. and Pinnington, A.H.,(2014). Exploring the value of project management: linking project management performance and project success. International journal of project management, 32(2), pp.202-217.

MĂźller, R., GlĂźckler, J. and Aubry, M.,(2013). A relational typology of project management offices. Project Management Journal, 44(1), pp.59-76.

Pemsel, S. and Wiewiora, A.,(2013). Project management office a knowledge broker in projectbased organisations. International Journal of Project Management, 31(1), pp.31-42.

Qi, A. and Chen, H., (2014). Research on China Construction Project Management Paradigms Change and Development in the Last 30 Years. Procedia-Social and Behavioral Sciences, 119, pp.321-328.

Schwalbe, K., (2015). Information technology project management. London: Cengage Learning.

Too, E.G. and Weaver, P.,(2014). The management of project management: A conceptual framework for project governance. International Journal of Project Management, 32(8), pp.1382-1394.

Training.gov.au (2017) Maintain Quality System and Continuous Improvement Processes within Work 2017, Available from https://training.gov.au/Training/Details/MSL936001A [Accessed on 22 Aug 2017] Turner, R.,(2016). Gower handbook of project management. London: Routledge.