Pelican launches customer portal

OPEN SHOP

DIGITISATION • PELICAN WORLDWIDE’S NEW CUSTOMER PORTAL FOR PARTS IS DESIGNED TO POSITION THE COMPANY AS THE WORLD’S PREMIER MANUFACTURER OF TANK PARTS

“AT PELICAN WORLDWIDE, we do not sit and wait for things to happen. Over the years, we have worked hard to find ourselves in situations and places that yield our customers’ best results. That is something we are proud of,” says Cynthia van de Moosdijk, CEO of Pelican Worldwide.

“Pelican is continuously developing, growing and innovating. Our state-of-the-art factory in Wuxi, China, has been fully operational since 2019. It plays an essential role in our ongoing strategy: a global network of manufacturing sites and warehouses while facilitating the need for more technical and customer support,” she says.

“We are successful due to our daily focus on building long-lasting relationships through our technical knowledge, customer care and aftersales support,” adds Stefan Scholten, director of sales and marketing. “With our in-house manufacturing of gaskets and stainless steel parts, we quickly provide our clients with high-quality products wherever they need them.”

Pelican will launch its new Customer Portal for Parts by the beginning of 2022 to offer even better service for its customers. The portal gives customers access to an online environment where they can easily find prices and actual stock levels, download technical parameters, technical drawings and, of course, submit orders.

Scholten points out: “We believe that there is a need for more technical support and innovation when it comes to servicing our clients. Our Customer Portal for Parts will allow all our customers to order and download technical information from every (mobile) device. That will further optimise speed, supply chains and therefore optimal utilisation of assets.”

FOCUS ON THE CUSTOMER Pelican is thoroughly familiar with the market’s and customers’ ever-changing demands and technical requirements. In addition, it understands its customers due to its decades-long experience in the liquid and dry bulk industry. “No matter if you are active in the manufacturing (OEM), maintenance, operations or leasing of tank containers and tank trailer equipment, we know how to adapt to your circumstances. We understand the relevance of time,” says Scholten.

Pelican is a wholly owned private company with its headquarters in Rotterdam, the Netherlands. With its global network of factories and warehouses, it puts itself where the action is. “Being the world’s premier manufacturer of tank container and tank trailer parts, we set the standard for manufacturing and distributing valves, gaskets, and ancillary products for the liquid and dry bulk transport industry,” the company says. “Since our foundation, we have listened to our customers’ demands and acknowledged the need for excellence and safety in the market. We do not only offer parts; we deliver solutions on time worldwide. Our customer service and sales support teams are always ready to assist you. We love to enable your business with any question or challenge. We are proud to be a dynamic organisation, passionate about innovation and maintaining a flawless supply chain worldwide. We are here to help you any time, anywhere.” To find out more about Pelican and its global solutions, full contact details can be found on its website, www.pelicanworldwide.com or, for US tank trailers, www.pelicanww.us.