Chippy Chat & Fast Food by Chippy Chat Magazine

I n

P r i n t

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L i n e

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V i s i o n

FOR YOUR

FRIES ONLY

Rendezvous with the perfect frying agent. See pages 6 -7

35234 Cover Ad - Chippy Chat AW.indd 1

www.chippychat.co.uk

austen@chippychat.co.uk

TEL 01353 658216

23/08/2021 09:43

Issue 9 Volume 11 September 2021

1 Chippy Chat & Fast Food Magazine • September 2021 Catching Next Stop the Bus Dublin, Ireland

There’s a guy works down the Chip Shop...

Chippy Chat & Fast Food Magazine • September 2021

The Year March-es On! Well already approaching the

we have our great sausage feature

end of the Fred! first quarter of 2018! Chez

too!

Hopefully it will be a busy one for

I Austen Dack Publishing Editor

Austen Dack Publishing Editor

t wasand so good to finally the shops suppliers as wevisit approach legendary Chez Fred this month Mother’s day and Easter too. in Bournemouth.to Run three Congratulations all by at Friars generations of the they Capel family Pride. Once again, have since opening in 1989, Fred’s has delivered a fantastic trade show always offered a warm welcome with even more visitors it seemed thanthe ever. and simple pleasures of great A busy this month fish andoffering chips. Thanks Fredfor andyour delights. First off we review many family for your hospitality and for of our oilafter and Chippy fat suppliers giving looking Pat too! you the chance to see what This month we feature somemany great top shops are using and why. Also, range manufacturers as you look

Our front-page partner for March is

to renew oneThey of your greatest Pukka Pies. supply millions of assets. We can also offer you a pies to fish and chip shops across way to finance your the UK and they are purchase helping us through Johnson celebrate NationalReed. Pie Week. Our front-page partner this month If you would like to advertise, isget Henry Colbeck Ltd. I would involved or tell us some like news please me austen@ to thank thememail for their valued chippychat.co.uk – thanks for your partnership. support As usual enjoy email the me issue. Austen austen@chippychat.co.uk, with any news and or if you would like to advertise with us.

Chippy Chat Ltd Oak Lane Littleport Ely Cambridgeshire CB6 1RS

Chippy Chat Ltd

Oak Lane www.chippy-chat.co.uk Littleport Elyinfo@chippychat.co.uk Cambridgeshire Twitter CB6 1RS @Chippychat

Facebook Chippy-Chat www.chippy-chat.co.uk TEL 01353 865 966 info@chippychat.co.uk FAX Twitter 01353 863 444 @Chippychat Managing Director Facebook Chippy-Chat John Boutwood TEL 01353 658216 Publisher FAX 01353 863 444 Oliver Boutwood oliver@chippychat.co.uk Publishing Editor Managing Director Austen Dack John Boutwood austen@chippychat.co.uk 07863123929 Publisher Oliver Boutwood Subscriptions and Marketing Executive oliver@chippychat.co.uk Amanda Waterfield amanda@chippychat.co.uk Publishing Editor 01353 865 966 Austen Dack austen@chippychat.co.uk Design/Editorial 07863123929 Stuart Catterson stuart@cc-ff.com Design/Editorial

Stuart Catterson Accounts stuart@cc-ff.com Claire Boutwood-Potter accounts@chippychat.co.uk Accounts Claire Boutwood-Potter Printed in the UK by accounts@chippychat.co.uk The Magazine Printing Company Advertising Sales and Promotions Advertising Sales and Promotions austen@chippychat.co.uk austen@chippychat.co.uk For PR and Editorial For PR and Editorial editorial@chippychat.co.uk editorial@chippychat.co.uk

Chippy Chat & Fast Food Magazine • September 2021 Chippy Chat & Fast Food Magazine • March 2018

3 3

Complementary Visit! MP serves up chips to support Loughborough restaurant

he MP for Loughborough, Leicestershire has paid a visit to a chip shop and restaurant in the town to support its recent reopening.

WE HAVE SUPPLIED INBUILT SUPERPAD SYSTEMS (TRIPLE FILTRATION) FOR FACTORY FITTING TO: MARTYN EDWARDS FRANK FORD KIREMKO (KFE)

Jane Hunt popped into Devonshire Fisheries, even donning an apron to serve customers some chips from the fryer. She said: “Devonshire Fisheries is a brilliant chippy, and I had a great time helping to cook the fish and serving meals to customers in the re-opened restaurant. Pete and the team are a credit to the town; I’d well recommend it to anyone.” The chip shop reopened in May, in line with the easing of the coronavirus restrictions. Owner Pete Yerolemou said: “We are delighted that we can open the doors again to our customers. Our business has had to adapt during Covid but we have always been very keen to get our customers dining in again and getting to speak in person for the first time properly in months.” “Having customers sat in our restaurant makes us feel incredibly proud that not even a pandemic has dented or harmed a service we have been providing Loughborough and the surrounding areas for 25 years. “Our customers are part of our family and we are happy to welcome our extended family back.” Has your MP visited your shop? Email austen@chippychat.co.uk

HENRY NUTTALL SCOTRANGE EDEN RANGE

WE HAVE ALSO RETRO-FITTED BASKET FILTRATION AND SUPER PAD UNITS TO SHOP INSTALLED RANGES. PLEASE CALL FOR ADVICE ON YOUR RANGE

Chippy Chat & Fast Food Magazine • September 2021

Inside

SEPTEMBER 2021

Diary Dates

Business or pleasure, dates not to be missed

Business as usual!

Dramatic scenes as bus loses control and narrowly misses Wetherby Whaler

Twin Peaks!

Continuing growth despite the pandemic

Upwardly Mobile!

Frying on Perfection – Pro Fry Ltd

A Great Reed!

Why does your Chippy need Finance?

Churchill’s - Oh Yes! The Chesterford Group & Churchill’s

Heinz Portion

Perfectly-Sized Sauces Of Income!

Street-Wise! Flavoursome Millers in return to York

You should be Appy! Why your restaurant should not be using a third-party delivery service

Where there’s a Wil! Wiltshire Times crowns its champion chippy

PremierChip Norwich! Gadus and Babylon fried by top Norfolk Shop

20 22 24 26

BayCation!

Three Decades of Excellence

Hake Rattle and Roll! Elvis joins chippie for day of celebration

38 40 42

Servicing all makes of ranges, covering East Anglia, East Midlands & London/M25 Annual Range Servicing • Insurance Certificates Duct Steam Cleaning • Repairs • Modifications

30 32 34

£1 fish and chips at Leicestershire chippy John Dory’s to mark third birthday

Chez Bien!

Frying Range Engineers

MSC launches digital map locating the UK and Ireland’s certified sustainable fisheries

Three is the Magic Number!

We’re off to Dublin, Ireland to visit more of a seafood shack rather than a restaurant

Es 30 tab Ye lish ar ed s

Hooray for Henry’s

Angel Fisheries branched out to a second site during lockdown

Get Your Klaws Into this!

12 14 16 18

The Kingfisher, Keswick after they chose Mallinsons for their new range

Second Angel of the North!

• • • • •

Refurbished / Rebuilds / New Traditional & Dutch Makes Extraction Systems & Ductwork Shopfitting Design & Refurbishment Fire Damage, Repairs & Upgrades

Chippy Chat & Fast Food Magazine • September 2021

For prompt, efficient service please call:

01553 772935

sales@klsonline.co.uk Chippy Chat & Fast Food Magazine • September 2021 In association with

Frying Ranges

IT’S TIME TO FRY! IS YOUR MISSION TO FRY THE BEST? Then choose a Secret Agent that’s always ahead of the pack. The highly classified Q Frying Oils & Fats Team deliver Choice, Performance & Quality. From high performance vegetable & sustainable palm oils, to full flavour, longer life deodorised dripping. Meet the Elite! Our Team of Special Frying Agents...

THE P TEAM (PALM). ---------------------Q PLATINUM – Power & Performance. SKILLS: A high quality blend of two all-veg frying oils for a longer life. Resistant to breakdown during use. No trans fats. 12.5kg. MISSION: Looking for an all-veg oil that resists breakdown in a busy environment? Choose Q Platinum.

Q SILVER – Extreme Quality for Extreme Temperature. SKILLS: A high quality blend of 3 all-veg frying oils for a longer life. No trans fats. 12.5kg. MISSION: Looking for a vegetable oil that compares with dripping on taste and gives a longer frying life? Choose Q Silver.

Q GOLD – The Natural Choice. SKILLS: Naturally coloured, premium Palm with no hydrogenated fats. RSPO certifiably sustainable. Easy to handle 2 x 5kg. MISSION: Looking for a naturally coloured quality palm that’s fully sustainable? Choose Q Gold.

THE D TEAM (DRIPPING). ---------------------Q 10.8 – Longer Frying Life. SKILLS: Refined & deodorised quality beef dripping from Europe. Easy to handle 4 x 2.5kg. MISSION: Looking for a consistently good dripping with an extended frying life? Choose Q 10.8.

Q BRONZE – Improved Frying Performance. SKILLS: Refined & deodorised high standard beef dripping from Germany. Includes antioxidants to resist oil breakdown. 12.5kg. MISSION: Looking for a long-lasting dripping without the frying odour? Choose Q Bronze.

Q TORENO – Premier Jus for Premier Results. SKILLS: Refined & deodorised Irish Premier Jus dripping. Made only from harder caul & kidney fat (no soft body fat) to withstand higher frying temperatures. 2 x 5kg (12.5kg in Scotland). MISSION: Looking for long lasting, finest quality Irish dripping? Choose Q Toreno.

QXL – Frying Excellence. SKILLS: Refined & deodorised premium grade beef dripping from Europe. Easy to handle 4 x 5kg. MISSION: Looking for a reliable dripping that produces traditional tasting fried food? Choose Q XL.

Q PLUS – Long Lasting. SKILLS: Semi-solid blend of Palm & Rapeseed oil. Lasts 3 x longer than standard liquid vegetable oil. 15L. MISSION: Looking for a vegetable oil with an ultra-long frying performance? Choose Q Plus.

Q PALM – The Premium Palm. SKILLS: Low in trans fat, no hydrogenated fat – RSPO certifiably sustainable. 12.5kg. MISSION: Looking for a straightforward palm oil that’s sustainable? Choose Q Palm.

WANT TO FIND OUT MORE? 6

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Chippy Chat & Fast Food Magazine • September 2021

FOR YOUR

FRIES ONLY

Rendezvous with the perfect frying agent. Is your mission to fry the best? Then choose a secret agent that’s always ahead of the pack. This highly classified team deliver choice, performance & quality. From high performance vegetable & sustainable palm oils, to full flavour, longer life deodorised dripping.

Choose Frying Agents - it’s time to fry!

Q Frying Agents are Exclusively Available From The Q Partnership:

www.colbeck.co.uk www.friarspride.com www.vawhitley.co.uk Chippy Chat &0191 Fast Food Magazine • SeptemberTelephone: 2021 Chippy Chat & Fast FoodTelephone: Magazine •01706 September 2021 Telephone: 482 4242 01733 316400 364211

Diary Dates Business or pleasure, dates not to be missed...

e are looking on the bright side and starting to put some dates in our diary. If you have anything to add please email austen@chippychat.co.uk . All dates are subject to change due to the pandemic

September 12th Isle of Ely/Chippy Chat Open Day

September 18th - October 3rd British Food Fortnight

Back by demand the popular open day for chip shop owners

Why buy British? · Our aim is simple... to encourage people to discover the diverse and delicious food made in Britain

October 26th British Kebab Awards

Including best fish and chip shop pie which is being judged by Chippy Chat editor Austen Dack in Melton Mowbray

September 19th KFE Ball KFE Ball - It’s the social highlight of the KFE Calendar! The KFE Annual Ball is the perfect opportunity to kick back and have a good time with the best extended family there is, as well as getting involved in our traditional golf tournament. This year’s theme is Caribbean Party – get ready to get tropical!

December 5th The Chippy Chat Ball

Chat py

The Chippy Chat Ball returns. Great reason to get together and finally have a party

ll 2 021

British Pie Awards

Chi p

September 15th

The Awards, which are sponsored by JUST EAT and supported by the Kebab Alliance, recognise and champion the efforts of local kebab takeaways and restaurants across the UK. This prestigious ceremony is held at the Park Plaza Westminster Bridge Hotel on 26 October.

Ch ristmas Ba

Keep up to date with trade events by visiting www.chippychat.co.uk and clicking on events. If you’re organising an event and would like to send us details so that we might mention it here and/or on the Chippy Chat website email your details to - austen@chippychat.co.uk

Chippy Chat & Fast Food Magazine • September 2021

Simply the Best

There is Frymax and then there are other cooking oils. The difference is that we have been producing the same product with the same delicious results for over sixty five years. No changes, no additions and no modifications. Open a box of Frymax and you will see pure white premium palm. It is additive free, contains no hydrogenated oil and less than one per cent trans fats. Frymax is sourced from approved, certified production units and is one hundred per cent sustainable and traceable. Why has Frymax not changed in over sixty five years? Because we and top fryers know that to produce the best you have to use the best and there is none better than Frymax.

RSPO-2-0677-16-100-00

Frymax – No Ordinary Cooking Oil For information, advice, or customer support material please contact ADM Trading (UK) Limited. e-mail: frymaxinfo@adm.com 9

Chippy Chat & Fast Food Magazine • September 2021

www.frymax.co.uk Chippy Chat & Fast Food Magazine • September 2021

BUSiness as usual! Dramatic scenes as bus loses control and narrowly misses Wetherby Whaler

ne of the UK’s best chip shop chain owners had a shock recently as one of her stores was almost struck by a wayward bus. The eponymously named shop (part of a chain of seven) on marketplace Wetherby had the close shave, as the bus lost control and mounted the pavement and hit the shop next door. The incident caught on CCTV would have been more serious if it had happened later on a busier day of the week, when customers often queue for the popular shop’s award-winning fish and chips. Wetherby Whaler Director Caroline Murphy said, “We have had lots of messages of concern regarding this incident. Thankfully no one was hurt, and all of our staff are fine albeit a little shaken by the incident. If it had been later in the week then things could have been a lot worse. There is much speculation about what happened, but we will let the accident and emergency team find the reasons behind this incident.” Have you had any dramatic moments at your shop? Email austen@chippychat.co.uk

Chippy Chat & Fast Food Magazine • September 2021

Premier 1 Filtration The Choice of Champions!

2020 Cod’s Scallops

2019 Krispies

2018 Millers

2017 Kingfishers

2015 Frankies

2014 Quayside

2013 The Bay

2011 Chips at 149

2010 Atlantic

2007 Townhead Cafe

2006 Petrou Brothers

2003 Finnegans

Steve Calvert MD at Premier 1 Filtration, said: “Congratulations to all past winners from the National Fish & Chip Awards. Premier 1 Filtration are one of the major suppliers of Filter Machines, Filter Papers and Filter Pads to Fish and Chip Shops, Takeaways, Restaurants, Schools and Hospitals across the UK and Europe. We are a proud supplier to many of the best fish and Chip shops in the UK.”

Chippy Chat & Fast Food Magazine • September 2021

Premier1 Filtration Great North Road Brompton On Swale North Yorkshire DL10 7JL Phone/Fax: - 01325 377189 07836 370234 www.premier1filtration.com Chippy Chat & Fast Food Magazine • September 2021

Twin Peaks! We spoke to Steve and Andy Clark twin brothers who run The Kingfisher, Keswick after they chose Mallinson’s for their new range Q1: How long have you owned your shop? We took on the business in 2010. Our father ran a popular and successful butcher’s shop nearby for many years and we still make our famous Cumberland sausage to an age-old secret recipe. Keswick is a popular, busy tourist destination as well as being home to 5,000 hungry residents year-round. We pride ourselves on serving the highest quality food as our reputation is everything. Q2: Why did you change your range? Unfortunately, we had a fire at the shop, so we had no choice! Q3: How many ranges had you owned or worked on before buying your new Mallinson’s range? A: Just the one. After the fire we felt we needed a change. Q4: How did you come across Mallinson’s? Our long-standing independent service engineer recommended Mallinson’s and we trust his judgement given that he works on all kinds of ranges every day. He told us that Mallinson’s ranges were solid, reliable and built to last. We looked at their website and saw that the company has a solid history and all their ranges are handmade in Lancashire by a team of highly experienced engineers, many of whom have been with the company for decades.

added safety feature and that they have a proven track record of safety and reliability. We also like simplicity – we have a busy restaurant upstairs as well as the takeaway downstairs and we need the range to fry the food quickly with a minimum of fuss. We have always thought that frying fish and chips should be simple and as with any piece of equipment the more functions and gadgets there are, the more can go wrong and we wanted our new range to last. Q6: So why did you decide to go with Mallinson’s? Mark and Martin visited us right away and despite their football allegiances we got on really well! They reviewed all aspects of the shop and restaurant, noting the extraction route as well as the space available for the new range. In the circumstances we were dealing with an insurance company and Mark and Martin were very helpful with that too, providing relevant documents at short notice as and when required. Q7: And how are you finding your new Mallinson’s range? We couldn’t be happier with the range; it is exactly what we hoped for and what we need. All the team at Mallinson’s were superb before, during and after the installation and we would recommend them to anyone! Call Mallinson’s today on 01706 299000 to talk about your next range

Contact Mallinsons of Oldham Trent Industrial Estate, Duchess St, Shaw, Oldham, OL2 7UT mallinsonsofoldham.com 01706 299000 Mallinson’s of Oldham Limited

BR AND GUIDELINES

Q5: What were your criteria when deciding on a new range? After the fire our main concern was safety. We were told that Mallinson’s configure their ranges to separate the steam and fume pipes as an 12

Chippy Chat & Fast Food Magazine • September 2021

“We are absolutely delighted with the range, it looks fantastic and it is so easy to use! We would highly recommend Mallinson’s to anyone!” Mike and Pat Djamalis, Mike’s Chippy, Heywood, Manchester

All of our ranges are handcrafted and bespoke to your shop. We give a market leading 8 year warranty on pans. Great quality at a Fair Price, with no hidden extras. Full UK coverage contact us for a no obligation quote today Mallinson’s of Oldham, Trent Industrial Estate, Duchess St, Shaw, Oldham, OL2 7UT 01706 299000 office@mallinsonsofoldham.com

Chippy Chat & Fast Food Magazine • September 2021

1313

MALLINSON’S GREAT BRITSH FRYING RANGES SINCE 1920

Hooray for Henry’s Henry Nuttall is the oldest and original range manufacturer, with a 155-year association with Fish and Chips. However, despite the longevity, the last 4 years have been our busiest yet under our ownership since 2004, exceeding the number of frying range orders year on year. Despite the pandemic, we’ve seen a continuing growth in our business.

o ensure the longevity of our presence in this industry, we’ve taken a number of steps to ensure that Henry Nuttall is around for the next 155 years. We have recently invested £450,000 into new fiber laser machine, press brake and hydraulic guillotine. This should allow for a 20% increase in output orders for the forthcoming year. Not only will this increase our efficiency, but it will also allow us to continue to manufacture to same high-quality standards as present. We have developed an under canopy Frying Range for a solution for smaller kitchens and also offer a great addition to fish and chip shops wanting to increase output or perhaps offer separate products, such as GF/Vegan/Vegetarian. The demand for this style of range has much exceeded our expectation. Especially as it was developed perhaps with the restaurant industry in mind however, there has been a great demand from fish and chip shop owners, looking to increase capacity,

Chippy Chippy Chat Chat && Fast Fast Food Food Magazine Magazine • September • September 2021 2021

or facilitate an expanding delivery and click and collect market. We also have fantastic additional features which are included on the frying range as standard, with no extra cost. This includes above pan lighting with every flat top style range, providing a clear view of your product in the pan Also an option of curved glass displays (above) with counter ranges. The extended curved glass gives a fantastic view of your products to the customer. We have also provided for our customers stand-alone cabinets/gantries which are used entirely for click and collect/delivery purposes. The pass through display fridge (below), provides a seedling point of drinks and other features, effortless to your customer without taking up additional space at the front of your shop.

Contact Henry Nuttall Ltd Manor Drive Dinnington Sheffield S25 3QU Email: sales@henrynuttallco.uk Visit: www.henrynuttallco.uk T: 01909 560 808

Chippy Chat & Fast Food Magazine • September 2021

FISH FRYING RANGES SINCE 1865

The largest British manufacturer of frying ranges, with a history of bespoke frying equipment dating back to 1865. All frying ranges made bespoke through skilled British craftsmanship with a modern design and high end build quality. Fully certified high efficiency burner system. Improved recovery, less gas usage and reduce oil consumption. Integrated 3 stage oil filtration to prolong oil life and provide a high quality product. 2 service centres based in Sheffield and Bristol, with further sub contract engineers to provide nationwide back up service and maintenance. High efficiency mild steel pans, fully removable without welding, complete with a 7 year warranty.

W W W. H E N RY N U T TA L L . C O . U K

Chippy Chat & Fast Food Magazine • September 2021

CALL US TODAY ON: 01909 560 808

Chippy Chat & Fast Food Magazine • September 2021

OR EMAIL US ON: SALES@HENRYNUTTALL.CO.UK

Upwardly Mobile! Frying on Perfection – Pro Fry Ltd

t’s a warm evening, around 5pm and you are thinking about getting fish and chips for tea. The local Fish and Chip van is in the village, serving on a beautifully crafted frying range, where you can see freshly cooked, crispy battered cod in the heated top box and the staff are serving hot chips from the chip dump, which get your mouth watering. There is a queue of a few people, but you aren’t concerned because with those twin burners under each pan, they get through the queue in no time and you’ll be walking home with your delicious fish and chips ready to eat it with your family. The locking lids for each pan means no oil has spilt around the range during its travels, it looks superb. The customers are happy, the staff are happy, what a great place

Chippy Chat & Fast Food Magazine • September 2021

to get your food from. You know you’re buying with confidence when, where your food is cooked, looks this good! The Regal Frying Range is crafted using top quality, food grade stainless steel, so not only are your customers left imagining their fish and chips cooking ready for next week’s evening meal, but you can be confident that the extra money spent on quality means higher customer quantity. Be smart like Pro Fry Ltd, choose The Regal Frying Range.

Contact Tel: 01778 342915 Email. info@profryltd.uk www.profryltd.uk

Chippy Chat & Fast Food Magazine • September 2021

PRO FRY LTD

WWW.PROFRYLTD.UK

FAST FRYING BEAUTIFULLY CRAFTED BRILLIANTLY EFFICIENT COME AND SEE FOR YOURSELF WHAT ALL THE FUSS IS ABOUT

THE REGAL FRYING RANGE QUALITY RANGE. QUALITY PRODUCT.

2, 3 & 4 PAN RANGES VARY IN SIZE TO SUIT YOUR NEEDS

TWIN BURNERS

SAFETY TRAVEL LIDS

UNDER EACH PAN FOR FAST RECOVERY

TO ENSURE OIL DOESN'T SPILL WHILE TRAVELLING

17 17 Chippy Chat & Fast Food Magazine • September 2021 342915Chippy Chat & Fast Food Magazine • September 2021 www.profryltd.uk 01778 info@profryltd.uk

A Great Reed! Why does your Chippy need Finance?

or chip shops, having secure finances and looking after the bottom line is your priority, more so now than ever. This means making sure that your cash flow is strong, and your money goes further, to ensure you can carry on trading and making a profit, whilst keeping costs down. We work with chip shop owners who want to increase their revenue, keep costs down and keep customers happy, which can be a tough balancing act, however the benefits of financing or leasing, whether it’s a new frying range, fridges or a loan, can all contribute to achieving these aims. Here are some good reasons to use finance for your chippy. Cash is King It’s important to have money in the bank for rainy days, emergencies, and unexpected events. Cash is king and this is something to live by. By using finance for your next piece of equipment, to invest or to improve your food, you can keep the cash in your bank and keep your cash flow strong. Regular monthly payments are more manageable and allow you to maintain a healthy bank balance, ensuring your business is strong in the long-term and can operate as you need it to. This means you can take your business to the next level, without worrying about your bottom line. Afford Quality Financing your new asset or piece of equipment or taking a loan to secure that piece of kit, gives you the ability to afford the best quality. Your chip shop relies on having repeat custom, and keeping your customers happy, so by increasing the quality of your fryers and fridges, you can continue to improve. With more purchasing power you can improve your existing equipment or bring

Chippy Chat & Fast Food Magazine • September 2021

in brand new equipment, this allows you to improve quality without touching your cash reserves or having to save up, as this could end up costing your fish and chip shop revenue in the long-term. Increase Revenue Using finance to secure new, better quality or more equipment can help to increase the range of products on your menu, increase your capacity to then cope with increased demand and volume of sales. By utilising different means of finance you can take your chippy to the next level, offering more products, a wider range of products and good quality products to keep business moving, as demand increases you need to increase your output to meet demands and generate more revenue. This can’t be done standing still, as you know, you need to keep equipment up to date and efficient to support your chip shop. Decrease Costs This also means that you can decrease costs, by having higher quality and more efficient equipment, with lower running and maintenance costs. Your profit margins will be improved, as costs will decrease as a result of having reliable equipment, and revenue is increased through the improved quality and output of the new equipment. The more efficient your fryers are, the more they provide good food for your customers, by using quality fryers you can produce more and waste less, costing you less. Overall, this will allow you to maintain high quality in the long term whilst operating at a profit, which we know is the number one rule. If you are interested in a chip shop loan, equipment or asset finance, or any other financial products for your business, get in touch with our team, contact us at 0161 429 6949 or info@ johnsonreed.co.uk.

Chippy Chat & Fast Food Magazine • September 2021

This time, we've got YOUR order. Business Loans. Ranges. Equipment. Shop-fits.

Trust the 'common sense' approach by the experts in chip shop finance. www.johnsonreeed.co.uk 0161 429 6949 info@johnsonreed.co.uk 19 Chippy Chat & Fast Food Magazine • September 2021 Chippy Chat & Fast Food Magazine • September 2021

Second Angel of the North! Angel Fisheries branched out to a second site during lockdown

hat trip to Whitby would be complete without fish and chips? A popular eatery in the town branched out during the pandemic and is now ready to welcome customers inside its second site. Angel Fisheries Harbourside, located at St Anne’s Staith, finally opened its doors in May. “We’ve been running for about four years now; we took the second one over last August then got locked down with it all.” said owner Ben Laws “We renovated it all over winter, getting a new floor put down new tables, chairs and everything put into place for the opening”. The Whitby family have always worked

Chippy Chat & Fast Food Magazine • September 2021

in the catering industry, and their original Angel Fisheries at Angel Yard, Baxtergate, is popular among locals and tourists alike. After a difficult year impacted by covid-19, Ben and the team are glad to welcome customers back for seated meals, as well as opening the doors on their latest venture. “It’s an informal restaurant with takeaway packaging, there’s no table service as such,” Ben said. But customers can be guaranteed fresh fish daily, something not all chip shops in Whitby offer. “We do all sorts; everything is all fresh Whitby fish.” “You can get everything with us, we do all sorts of specials from calamari, white bait, tiger prawn lollipops, monkfish and chorizo kebabs.” “We try and keep it changing all the time,” Ben said. The pandemic has massively impacted the business, but the easing of lockdown restrictions is a step in the right direction to getting them back on track. “It’s been start and stop, start and stop. Little bit of trade to no trade, it’s been a nightmare for everyone. Hopefully we’ll try and get it back to normal,” Ben said. But their loyal customers have supported them throughout and the team were excited to welcome them back inside for fresh fish and chips in a relaxed atmosphere. Did you open a second shop during the pandemic? Email austen@chippychat. co.uk

Chippy Chat & Fast Food Magazine • September 2021

Fabulous

Fish Roe Fritters A PROTEIN PACKED NUTRITIOUS MEAL

MAKE A DIFFERENCE. CHOOSE GUARANTEED SUSTAINABLE FISH.

Please contact your local distributor/ r/ supplier for further information. 21 Chippy Chat & Fast Food Magazine • September 2021 Chippy Chat & Fast Food Magazine • September 2021

Churchill’s Award-winning multi-chain Fish & Chip Operator The Chesterford Group (TCG) added to its popular Churchill’s Fish & Chips brand portfolio this summer; opening at the Langney Shopping Centre in Eastbourne. The new 2,000 sq ft East Sussex venue, which opened in July, recently saw a £500,000 investment and created 30 new jobs in the local area.

couple of weeks ago we sat down and chatted with Paul Goodgame, Managing Director of The Chesterford Group (home to Churchill’s Fish & Chips). So, Paul, how did the grand opening go at Eastbourne? It was a fantastic day! It was great to have The Mayor and Mayoress come down to cut the ribbon and officially open the store. From the moment we opened our doors until the store closed that night - we didn’t stop! A big shout out and thank you to our fantastic team for all their hard work! We really appreciate their incredible efforts, commitment and dedication into launching our new store and serving our customers delicious fish and chips.

Chippy Chat & Fast Food Magazine • September 2021

What can customers expect when they visit the new restaurant? We like to think of Churchill’s as a modern family friendly environment that will deliver a premium quality experience at affordable prices. Customers of all generations can choose to be served via the ordering channel that suits them, not us! Whether that’s the good old-fashioned way of ordering a takeaway over the counter, online/digital ordering, or sitting down in our restaurant and ordering via our “pay at the table” service – there’s something for everyone! Oh, and let’s not forget we offer delivery too, using our own fleet of vehicles and using our own drivers to ensure we can offer our customers a great Churchill’s experience however they choose to order! We understand that technology plays a key part in the food retail sector. How does your restaurant use technology? We are continuing to evolve and utilise technology to provide great food and put a smile on our customers faces. The Eastbourne site has given us the opportunity to adapt our operational set up to all the changes around digital ordering and delivery trends that have grown significantly during the pandemic. Our Churchill’s Langney restaurant features an innovative quick service restaurant concept; combining self-

Chippy Chat & Fast Food Magazine • September 2021

Oh Yes! service kiosk ordering, click-and-collect, home delivery and a traditional takeaway service. What is Churchill’s outlook on Sustainability? We are incredibly proud of our sustainability credentials and work hard to lead the way in our industry. Our aim is to serve fish and chips for generations to come. All of our fish fillets are fully sustainable and we have recently started working with the Marine Conservation Society to enable us to give our customer complete transparency over our great products and view them in full detail through the “Good Fish Guide”. We refuse to sell items that are widely listed as endangered species, including some menu items that could be regarded as everyday fish and chip shop classics, such as Skate and Rock Eel (Huss). Over the last 30 years we have built unique relationships with our Icelandic fisherman that enables us to provide our customers with not only the best quality fish we can buy but more importantly, fish that is fully sustainable. We believe that our fish comes from the most well managed Seas in the world, which have strict rules around bycatch and fish quotas.

Ensuring we have fully sustainable fish is extremely important to us, as is reducing our impact on the environment. We use fully recyclable packaging, sustainably sourced vegetable oil and even convert our waste oil into biofuel. We know we have a lot more to do but we are fully committed to achieving Net Zero emissions as fast as we possibly can. Churchill’s Fish & Chips are finalists at the 2021 British Takeaway Awards. We wish them the best of luck for the awards ceremony this September! To find out more about Churchill’s award-winning, sustainably sourced fish and chips, follow Churchill’s Fish & Chips on Facebook/Instagram or head over to churchillsfishandchips.co.uk Would you like to feature your shoip(s) in Chippy Chat? Email austen@chippychat. co.uk

Chippy Chat & Fast Food Magazine • September 2021

Heinz Portionz: Perfectly-Sized Sauces Of Income! Add Heinz Sauces to your menu Unless you’re slathering your customers’ meals with curry, gravy or beans, they’re likely to want something that gives your food that all-important finishing touch. In fact, Heinz research into the UK takeaway market found that, for 72% of Brits, getting the right sauce is very important to the enjoyment of their meal. So, with everything else in the bag sorted: fish, chips, sausages, nuggets, the works – all eyes are on you to offer a choice of sauces that give your meals wings. When it comes to sauces, 85% of consumers expect to see branded ones OOH. So own brands simply won’t cut the mustard if you’re keen to stay ahead of the competition. The UK’s preferred sauces: 71% of research respondents chose Heinz over the competition. Added to this, Heinz offers the widest selection on the market - BBQ, Ketchup, Tartare, Mustard, Mayo and more. Alone, or in combination, these are the perfect partners for classic chip shop fare – fish, chips, burgers, sausages, nuggets etc. During research, 74% consumers told us that seeing a well-known brand in a

Chippy Chat & Fast Food Magazine • September 2021

takeaway is reassuring, with 66% more likely to return if they see a brand they like. So, with easily recognisable, colourcoded Heinz sauces, you’re signalling your chip shop’s commitment to quality, keeping the door open to repeat customers. To deliver the unmistakeable flavour of Heinz in perfect-sized servings, the range is available in a variety of Portionz. Individually wrapped and sealed, this means there are no concerns about hygiene or food waste. And with sizes ranging from sachets to SqueezeMe, the larger sizes can offer a valuable source of income. The Heinz SqueezeMe format is a valuable upsell to regular sachets. In fact, customers will be happy to pay for extra premium flavour. Plus, it has an easyopening, non-drip pour: ideal for spillfree drizzling while eating on the go. The final take-away: 88% of consumers said they’d be disappointed if Heinz sauces weren’t available. Is that risk you’re willing to take? Note: all stats quoted above attributed to Kraft Heinz consumer research, Incite Marketing Planning 2019

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Chippy Chat & Fast Food Magazine • September 2021

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Chippy Chat & Fast Food Magazine • September 2021

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Street-Wise! Flavoursome Millers in return to York

O the secret is out and it’s official – team Miller’s Fish & Chips have spread their wings from Haxby and set up camp on Parliament Street, York serving their trademark fish & chips & street food! This is the first time they’ve been back in York for over 60 years, and they had a blast in their opening week! Nick Miller said, “Well done to the team who smashed it at the opening and a BIG thanks to our new neighbours who gave us a mighty warm welcome! Fish & chips can sometimes get pushed out when it comes to street food - so we’re here to make some noise and change that for good. Our menu is a stripped-back version of what’s available in Haxby BUT smaller plates, bigger flavours and dishes that are simple yet effective!”

Chippy Chat & Fast Food Magazine • September 2021

“Our whole range is also 100% gluten free including veggie options and we’re open 7-days a week.” Nick added Austen Dack Chippy Chat Editor said “It is so good to see fish and chips going head to head with other street food offerings, I’ve visited Miller’s shop in Haxby several times and York are very lucky to have them. The new dishes look fantastic, and I look forward to visiting them again.” York has worked hard to bring this innovative Street Food installation. The objectives were to provide an innovative and welcoming offer to residents/staycation visitors and the Yorkshire hinterland. It also allows for and encourages dissipation of footfall and be beneficial to the city as a whole. Have you opened a street-based venue/ pop up shop? Email austen@chippychat. co.uk

Chippy Chat & Fast Food Magazine • September 2021

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But don’t just take our word for it... Peckish Fish & Chips in Camelford, Cornwall are one of the best and busiest fish and chip takeaways in the UK. Peckish were the first shop in the UK to purchase Goldensheaf Smart Batter Mix almost 2 years ago and they haven’t looked back since. “The product gives us just what we’re looking for and certainly has the edge on the competition. It gives us greater adhesive qualities and helps us keep the batter thin with a 22 - giving us the perfect batter.” TO ORDER SAMPLES OF GOLDENSHEAF SMART BATTER & ARRANGE A PRODUCT DEMO WITH A MEMBER OF THE FRYING SQUAD CALL US ON 0800 138 1938 27

Chippy Chat & Fast Food Magazine • September 2021

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BayCation! MSC launches digital map locating the UK and Ireland’s certified sustainable fisheries

he Bay fish and chip shop in Scotland has joined with sustainable seafood champions Mitch Tonks and James Strawbridge to urge British staycationers to try out the local seafood at their holidays spots this year and support the growing sustainable seafood movement. The Marine Stewardship Council, global standard setter for sustainable seafood, has today launched an online map which showcases sustainable fisheries in the UK and Ireland, along with information about the different species, history and fishing methods. Brits have a great range of sustainable seafood available in the UK, from cockles fished in the Burry Inlet when in South Wales and the Dee Estuary in north Wales, to sardines and hake in Cornwall, clams from Poole Harbour in Dorset, herring and mussels in Ireland and haddock, crab, scallops and mussels in Scotland. There are 17 brand new pages, with information about each MSC certified sustainable fishery from across the UK and Ireland. Calum Richardson, owner of the Bay fish and chip shop in Stonehaven, Scotland, the first chippy to serve MSC certified Scottish haddock, said: “We wanted to offer our customers Scottish haddock and the fishery’s MSC certification reassured us that in doing so, we would be helping to protect fish stocks and the long-term livelihoods of Scottish fishing communities. Our customers are looking for sustainable, local fish and chips and

Chippy Chat & Fast Food Magazine • September 2021

I am proud to source from a sustainable, well managed fishery.” Restaurateur Mitch Tonks, from Rockfish in Devon and Dorset and The Seahorse in Dartmouth, said: “I love to source local wherever possible across my restaurants and this map will make it easier for diners to find out about different sustainable species when on holiday this year. We’re very lucky that our restaurant at Poole Quay is so close to the MSC certified clam and cockle fishery. “Clams have such a lovey meaty texture and a fresh salty sea taste that is packed with flavour, I like using the smaller ones for cooking with spaghetti and the larger ones in a simple chowder.” KatieKeay, MSC Senior Fisheries Outreach Manager, UK & Ireland, said: “We’re really excited to launch this map, showing exactly where and how sustainable seafood across the UK and Ireland is fished. “We hope it will encourage seafood lovers to try out different species when on holidays across the UK this year. Fishermen work extremely hard to ensure we have sustainable seafood to enjoy and it’s great to be able to support them by choosing the blue MSC label whether dining out or when shopping for seafood.” Some 72% of UK seafood consumers believe we need to switch to only sustainable seafood sources, according to research conducted by insights consultancy GlobeScanfor MSC. Around nine in ten want better information so they can avoid making unsustainable choices, the study also found. www.msc.org/uk

Chippy Chat & Fast Food Magazine • September 2021

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Chippy Chat & Fast Food Magazine • September 2021

Three is the Magic Number! £1 fish and chips at Leicestershire chippy John Dory’s to mark third birthday

ish and chip fans were in for a treat as a Leicestershire chippy served fish and chips for just £1. John Dory’s of Quorn celebrated its third birthday recently, and the owners decided to mark the occasion by dishing up this great deal - for one day only. Drosos Joannou, who owns and runs the business with his brothers, said:” The reason we served the £1 fish and chips was to celebrate our third year since opening John Dory’s, plus that week was also National Fish and Chip Day so it was a double whammy.” The £1 cod and chips, which were in a

Chippy Chat & Fast Food Magazine • September 2021

promotional portion size, were offered for the entire service on June 1, from 4pm until 8.30pm. There was a steady queue for the whole evening. To make it easier and quicker only fish and chips were served that day - with the option to get your favourite sauces. Other menu items and the click and collect service were not available on the day. You could only get one portion per person, so you couldn’t buy for others, and they were for takeaway only. John Dory’s Quorn launched in 2018, and in 2019 gained the National Federation of Fish Friers (NFFF) Fish and Chip Quality Award. How do you celebrate your anniversaries? Email austen@chippychat.co.uk

Chippy Chat & Fast Food Magazine • September 2021

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Chippy Chat & Fast Food Magazine • September 2021

Chez Bien! Three Decades of Excellence

By Austen Dack

t isn’t everyday you get to meet a gentleman who is rated consistently as one of the best fish and chip shop operators in the UK. I had the chance recently as I visited Bournemouth and took in the award winning Chez Fred. Fred Capel and team were on hand to greet us (I was with family including our very own Chippy Pat). After a tour of the place and some pictures with Fred, we chatted about his shop, a little history some of his famous visitors and how they had all coped through the pandemic. Run by three generations of the Capel family since opening in 1989, Fred’s has always offered a warm welcome and the simple pleasures of great fish and chips. Cooked with care and served with a smile, fish and chips at Fred’s is the ultimate comfort food. With responsibly sourced fish, potatoes fresh from the farm and Fred’s homemade mushy peas, everything is prepared on site with the pride and care that befits our national dish. It was 32 years ago, they set out to offer great food and friendly service in a relaxed and informal setting - whilst always promising honest value for money. Much has changed in the world since then, but that simple notion remains at the heart of everything they do. Today their aims remain much the same as they were back in ‘89 simply to keep serving great fish and chips, the way they should be, served with a smile, in comfortable surroundings. Chippy Pat was accompanied by her husband ‘Fry Bri’. Fri Bri has lived in the area for 60 years and can remember the early days of Chez Fred. In those days big stars used to stay in the resort and eat with Fred & Co, including Danny La Rue and Max Bygraves. Other stars included the 80’s matchroom snooker stars including Steve Davis. Fred’s biggest star fan these days are locals Harry Rednapp and FISH & CHIPS TODAY’S his wife Sandra. All of our fish is sustainably sourced and served CATCH with unlimited freshly fried chips, a wedge of Pat had her trademark fish chips & mushy peas with a lemon and a choice of sauces. A selection of the freshest fish, delivered to us daily, mainly from Brixham and Regular Large Cornwall. All are sustainable and subject to large white wine. She said “Chez Fred’s was incredible, seasonal availability. Stocked only in limited PRIME COD 9.25 11.50 quantities to ensure freshness. Please check LINE-CAUGHT HADDOCK 9.75 11.95 the blackboards or ask about today’s catch. perfect fish & chips, and the restaurant experience as good as anywhere I have been.” SPECIALS SIDES Speaking to Fred he says they have adapted since the SALAD including free refills of tea or filter coffee. Mixed Salad 3.75 THE LUNCHTIME SPECIAL 9.75 pandemic struck. “We have fewer tables in the restaurant Salad instead of Chips 0.75 Prime cod or homemade fishcakes or halloumi slab fried with any main course in breadcrumbs, unlimited freshly fried chips, home baked roll and butter, Fred’s mushy peas, plus a pot of tea or cup (which remained shut until totally safe to re-open), & HOMEMADE of filter coffee, or a choice of soft drinks. Save up to £3.95. Available 11.30am-2.00pm. Fred’s Mushy Peas 1.20 deliveries play a bigger part than they did.” He also told FRED’S FINEST 13.50 Pea Fritter 1.10 Prime cod, unlimited freshly fried chips, home baked roll Fred’s Curry Sauce 1.20 me that customers are still keen to come to CF, but some and butter, Fred’s mushy peas, glass of house wine or half a pint of Estrella, plus a pot of tea or cup of filter coffee. Fred’s Coleslaw 1.50 Save up to £3.50. Fishcake 2.25 plan to come at less busy times giving a steady flow to the FRED’S FEAST 15.75 CLASSIC SIDES Large cod or large haddock or Whitby scampi or spit-roast restaurant across the week. His attitude remained the same chicken, unlimited freshly fried chips, home baked roll and Heinz Baked Beans 1.20 butter, Fred’s mushy peas, glass of house wine or half a pint Onion Rings 2.75 of Estrella, plus a pot of tea or cup of filter coffee. throughout the pandemic though, with the safety of his Save up to £3.95. Home Baked Roll & Butter 1.00 Pickled Onion 0.50 staff and customers being the main priority above profit. Pickled Cucumber (“The Wally”) 0.90 FAVO U R I T E S It was quite simply a pleasure to meet Fred inside his All served with unlimited freshly fried chips and a choice of sauces. restaurant, the whole experience was a credit to his father, HALF SPIT-ROAST CHICKEN 9.95 Supplied fresh from our local butchers. FRED’S HOMEMADE FISHCAKES 8.95 wife Carolyn and son Tom & the whole team. I had the Prepared with cod, hake and haddock. WHOLETAIL SCAMPI 10.50 meaty line caught Nordic haddock, agria potato chips & The finest from Whitby. CHICKEN TENDERS 9.50 their own homemade mushy peas. I’m pleased to inform Served with a sweet chilli dip. you that even after 32 years Chez Fred are still exceeding VEGETARIAN their targets. Served with unlimited freshly fried chips and a choice of sauces. Would you like Chippy Pat to visit you? HALLOUMI ‘FISH’, CHIPS & MUSHY PEAS 9.95 Fred’s vegetarian version of the classic. A slab of halloumi in fresh breadcrumbs, served with our mushy peas. Email austen@chippychat.co.uk 32 32 Chippy Chat 9.50 & Fast Food Magazine • September 2021 Chippy Chat & Fast Food Magazine • September 2021 VEGETABLE BURGER

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Chippy Chat & Fast Food Magazine • September 2021

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AIGNTON’S newest fish and chip shop hit the high note on Friday June 4 when Elvis was “in the building” all day for National Fish and Chip Day. In the lyrics made famous by the Kirsty McColl track There’s A Guy Works Down The Chip Shop Swears He’s Elvis, DJ’s decided to recreate the song. Proprietor Maria Holmes said: “Having Elvis around gave us great publicity, and also made our customers laugh too. We also marked the day with a special offer of a free curry sauce or mushy peas with any fish and chip order. We are always receiving news stories from National Fish & Chip Day. Email yours to austen@chippychat.co.uk

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Chippy Chat & Fast Food Magazine • September 2021

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Chippy Chat & Fast Food Magazine • September 2021

Get Your Klaws By Dennison Wee

inally, it comes the time for me to share with you my favourite seafood place or shack in Dublin Ireland. Here comes the renowned Klaw by Niall Sabongi. I would call it more of a seafood shack rather than a restaurant. Happening, hyped and cosy, these are the terms that I would use on Klaw! Located right in the Temple Bar area, this little cosy restaurant or shack serve up the freshest lobster rolls, oysters, chowders & crab of all kinds. They are a group of funny passionate people that strives to serve up the best sustainable seafood in town. Even the name is a playful twist from the crab claw! This place have constantly been named as the best place in Dublin. Super popular among the locals, whether you are able dine here depends on your luck! On my very first try, the place is absolutely packed to the brim, after all there is only seats for 21 people in the restaurant. It is a super small place! We could not even get on the waiting list since there is about an hour of wait and then the restaurant close after that. They do have a sister restaurant on the next street, The Seafood Cafe, which

Chippy Chat & Fast Food Magazine • September 2021

is full as well. This has got to be Dublin tiniest seafood restaurant. Thankfully on my next visit, I had better luck and got a table in the afternoon. Located right in Temple Bar area the shack had equally good vibes as well. Simple rustic decor with yellow lamps and wooden high tables it is very comfortable to dine here with the view of the open kitchen as well. There are no menu at this place with options simply chalked on the wall right in the restaurant. While Klaw have a couple of specialties such as their Klaw Oysters, Crab Mac’N’Cheese, Grilled Prawns or the Famous Lobster Roll. Dishes changes everyday depending on market conditions. Here is the dishes available when I was here. The Grilled Fish of The Day was mackerel The prices are right beside there as well. I will not say that this place is super affordable but rather the pricing is fair for the quality of seafood. Staff are super polite and everything is made to order. We are super famished and ordered lots of food. We got the Grilled Fish of the Day, Klaw Chowder, Lobster Roll, Grilled Whole Calamari as

Chippy Chat & Fast Food Magazine • September 2021

Into this! well as a side of Irish Potatoes. There was a little wait for the food since everything is made from scratch. First up was the Grilled Mackerel which cost 16 Euros. It came with a Salsa Dressing and a side of toasted bruschetta. I love how delicious it is even though it is prep simply. The fish was fresh and tasted divine with just a simple squeeze of lemon. Next up was the Klaw Chowder which is one of my favourite from all the dishes that I tried here. It was thick and packed with ingredients. I love that it is not overly creamy as well. Expect mouthful of crab in very spoon, inside you can also find huge chunk of white fish as well as salmon or trout. Dip the crispy bruschetta in the chowder. Coming at 10 Euros, I find it to be one of the more worth it dishes. Seeing that the Lobster Roll were high raved online and, on their website, we also gave it a try. Costing 20 Euros it is one of the more expensive items on the menu. Chunks of lobster were mixed with mayonnaise before generously sandwiched in the buttered roll. It came with a side of tortilla chips. The lobster

was fresh, roll were soft and buttered. However, it doesn’t taste like 20 Euros. The last dish that we got was the Grilled Calamari.The squid was super fresh and tasty. It was simply grilled to perfection. You get the briny taste of the sea, the char from the grill as well as a hint of citrus from the squeeze of lemon. Literally the best squid that I ever had in my life. Similar to the Lobster Roll this also cost 20 Euros. You know how good it is when we didn’t even take a picture before finishing it. Everything is well executed; dishes are done with simple cooking and pride on the freshness of the ingredients instead. My favourite and the must order here would be the Klaw Chowder as well as the Grilled Calamari! We spend a total of 72 Euros for the 3 of us and left satisfied. While not the cheapest lunch I will recommend everyone to come here for a try especially if you are a seafood fan. See more amazing reviews from Dennison Wee www.seeingtheworldinsteps.com www.instagram.com/seeingtheworldinsteps

Chippy Chat & Fast Food Magazine • September 2021

You should be Appy! Why your restaurant should not be using a third-party delivery service

he popularity of third-party delivery platforms, such as Just Eat, Deliveroo and Uber Eats has been steadily on the rise in recent years but has had significant growth during the pandemic. According to a study carried out by Buyer’s Edge Platform carried out following restrictions being eased, demand for takeout or delivery at home stood at 42.3% of consumers. Whilst these third-party platforms can provide a convenience to restaurants providing orders and taking care of delivery, with reported excessive charges that can be as high as 48% of cost, it raises the question: Should Your Restaurant Use Third-Party Food Delivery Services? The drawbacks of third-party platforms The first and arguably most significant for restaurant owners is that using a third-party platform means paying the high fees that the company will charge. The three most popular platforms in the UK will charge commission per transaction. With commissions usually starting at 20% per transaction up to a max of 48%, can your business really afford to lose this level of income per sale? It should come as no surprise that order errors and problems are another downside to using a third-party platform, with consumers reporting 9% more issues with missing items at restaurants using third party platforms to direct ordering according to a recent report by the service management group. The same report indicates that customers are far more likely to blame the restaurant for errors that occur, potentially resulting in lost future sales. For restaurants to succeed it is essential for them to build a strong and loyal customer base. However, users of third-party platforms are the customers of the platform, not the restaurant they may repeatedly order from on the platform. The result is that the restaurant cannot directly market to it’s customers without going through the platform and incurring additional charges for the privilege.

Chippy Chat & Fast Food Magazine • September 2021

Benefits of bringing your online ordering in-house… Currently only 27% of online orders are made directly to restaurants, however 63% of consumers would prefer ordering direct. By providing customers with the opportunity to order direct it could save the restaurant £000’s in third party platform fees. Customer loyalty is higher when the consumer is able to order direct, with repeat business at 64% when ordering direct compared to 53% when using a third-party platform. Direct orders also reduce the risk of order errors, resulting in less complaints to the restaurant and better customer retention. The retention of customers data is another great benefit to the restaurant, enabling businesses to be able to market offers and promotions directly to their customers via email, SMS and/or push notifications. Bespoke online ordering solutions are considerably cheaper than using third party platforms, and some online ordering solution platforms such as App4 have partnerships with delivery service providers so restaurants can still outsource delivery if needed at a much lower cost than using the third-party platforms. Bespoke Online Providers App4 Developments, the UK’s leading independent provider in online ordering solutions specialise in helping local businesses to thrive and supporting their customers to order with ease. By working with us at App4, Restaurant owners have peace of mind as we charge absolutely no hidden fees or commissions and allow your solution to work in a streamlined fashion by integrating direct with our providers. To find out more on how a bespoke online ordering solution could support your business, call us on 01332 742 511 or email sales@app4.co.uk

Chippy Chat & Fast Food Magazine • September 2021

Where there’s a Wil! The Wiltshire Times crowns its champion chippy

ver the last few months, fish and chip shops have been nominated in their droves by loyal customers, and Wiltshire Times readers then voted for their favourite as the nominations were narrowed down. Now, after hundreds of votes, the winner of the Wiltshire Times Best Chip Shop has been revealed Ocean’s Traditional Fish & Chips, at Unit 5 Verbena Court in Melksham. Owner Carlos Serrao said he was really happy to have been nominated, let alone to win, and it reflected the good relations with customers. Carlos moved from Madeira to England in 1993 and was educated in Oxfordshire. When he was 14, he picked up his first job at a chip shop and worked shifts between schooling. Years of mastering his trade followed and five years ago Carlos, who also runs a building

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company, decided to take the plunge and launch his own shop. He said: “Everyone works really hard here to maintain standards and customer service, that really matters to us. We have people come in every week, every month again and again. “We look at everything we make and I tell the staff, if you wouldn’t eat it, don’t give it to customers. Even if the colour seems a little different, if you are in any doubt, make another portion. That’s what I was taught” Ocean’s also does dedicated gluten free fish suppers every Monday and Tuesday, and sticks to the highest of food hygiene regulations. Carlos said: “I have spent lots of years working really hard to make sure our fish and chips are really, really good so I am really happy to be first. Quality is always the most important but we are also trying to make sure we are environmentally friendly, even if it means spending more money in the meantime.” “Thank you for the prize, it has been so good and made us very happy!” Have you won a local award? Email austen@ chippychat.co.uk

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ChippyChippy Chat &Chat Fast & Food • September 2021 FastMagazine Food Magazine • July 2020

PremierChip Gadus and Babylon fried by top Norfolk Shop By Austen Dack

sle of Ely Produce have been promoting a new Chip Ambassador role to promote the great British Chip in association with Agrico. The aim will be to carry on the good work promoting chipping potatoes at their hugely successful open days, and through the ‘Field to Frier’ award. The Chip Ambassadors will become part of an UK wide group of shop owners and fryers who will promote best practice for potato buying, storing, and of course frying. The chain will also include key growers too like PJ Lee & Sons, and A. L. Lee Farming Company, as IOE looks to nurture the relationships they have grown across the whole supply chain during the last twenty years. Agrico have partnered with Isle of Ely Produce to bring new varieties into the trade initially via our Chip Ambassadors. The first one Babylon has been sampled at some of these ambassadors to back up the results of

Chippy Chat & Fast Food Magazine • September 2021

the early trial successes. We have travelled (keeping to covid restrictions) to many great shops in the last few months trialling Babylon The overwhelming result of all of this testing is Babylon as a variety is looking like a star of the future. This month we went to the Grosvenor Fish Bar in Norwich. A fantastic shop ran by Duane Dibartolomeo & Christian Motta. We met them at their shop with JFK director (fish producer all the way from the Faroe Islands) Jogvan Hansen & Friars Pride MD Rebecca Lord. Our visit was to see how well Babylon would fry alongside JFK’s best seller Gadus (cod). The Grosvenor Fish Bar is a long-standing fish & chip shop, having spent 90 years serving up the usual chip shop fare. They also serve up a selection of wraps, sandwiches, sea bass, mackerel, tuna, squid and rock salmon. They have seating downstairs for up to 70 people too (one of

Chippy Chat & Fast Food Magazine • September 2021

Norwich! the quirkiest places ive eaten fish and chips). So what did they think of Babylon? Christian said. “We loved Babylon, they fried well, held up well in the box, and tasted great too. We are excited to add them to the list of our chosen varieties.” Both Rebecca and Jogvan were impressed too, both finishing off a lovely portion of Gadus and Babylon chips. Oliver Boutwood Isle of Ely Director says. “It’s good to hear so many shops like the all-round good characteristics of Babylon. We are pleased with this partnership between Agrico IOE and chip shop owners.” Alex Moore, Agrico UK Sales Manager said: “We are thrilled to be working closely with Isle of Ely Produce & the Chip Ambassadors to launch two exciting new varieties. As a business we are always trying to breed better tasting and more sustainable potato varieties.” Chip shop owners already signed

as Chip Ambassadors for Isle of Ely Produce include Colin Cromer – The Fish Hoose, Kerry Brennan – Golden Union, David Henley – Henley’s, Richard Ord Jr – Colmans, Eric Snaith – Eric’s, Kelly & Tim Barnes – Krispies, Lauren Kellaway – Kellaways, Charlie Collins – Frydales, Fred Capel- Chez Fred, Matt & Ashley Phillips – Shap Chippy, Malachy Mallon The Dolphin Takeaway, Richard Foster – Fish and Chips at Weston Grove, Emir Hikary – Hiks, Alan Shillingford – Shillingfords, Gregg Howard The Chip Shed, Ian Wallis Henry’s Hunstanton, John Hudgell Pimp my Fish, The Petrou Brothers, Marcus French, Millers, Haxby Grosvenor Norwich and Sarah Heward – The Real Food Café. We will be featuring more reviews in the coming months, and at the Isle of Ely Open Day, where you can try them for yourselves. Email austen@chippychat. co.uk if you would like to try them and/ or become one of our ambassadors.

Chippy Chat & Fast Food Magazine • September 2021

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Chippy Chat & Fast Food Magazine • September 2021

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