Security & Building Access

PROTECTING THE LIFESPAN OF SECURITY SYSTEMS WITH A SERVICE CONTRACT

Ian Brooks, Service and After Sales Manager at ATG Access, discusses the importance of regular service and maintenance of physical security systems.

When considering the purchase of a physical security system, such as bollards, gates or road blockers, a comprehensive service contract with the manufacturer is key. Common repairs, parts and service costs can quickly add up. Engaging in regular maintenance and having a proactive service contract in place is the best way to keep costs and disruptions to a minimum.

Committing to a service contract for the lifespan of an automatic system may seem like an additional financial contribution not viable at the point of purchase. However, considering common faults can occur multiple times within the course of the typical 15-year product lifespan, a service contract quickly becomes worthwhile and a smart investment. Prolong the lifespan of a system

Not only is having a service contract cost effective, but it also maximises the lifespan of the system. Having a proactive contract that acts quickly when faults occur helps to avoid minor problems developing into bigger issues. By conducting disciplined, preventative maintenance, users will get the most out of their investment. Working with the manufacturer that designed the equipment in the first place can be beneficial as they understand, better than anyone, the nuances of each system and how to deal with faults and concerns. If any changes of use, requirement or threat happen during the lifecycle, the client can work with the supplier to upgrade measures or alter accordingly. They can also retrofit new technology as and when it is developed and plan for any new systems required.

This means that the financial outlay is not in one lump as it would be initially when not engaged with a security specialist. All of this can smooth the process of upgrading security equipment and the cost can be managed directly with the long-term supplier.

Reduced downtime

System downtime and failures impact the efficiency of the entire system, negatively affecting the experience for the user. With a service contract, the system will be kept in best condition to minimise any unexpected downtime periods which can expose the user to vulnerabilities. Also, any necessary downtime for repairs can be planned with a longterm contract meaning these periods can be prepared for appropriately by the user.

Environmental benefits

There are also environmental benefits to regular servicing and maintenance of physical security systems. As discussed, systems have a longer lifespan if kept in a good condition. This means replacements will occur less often, reducing the carbon footprints of both the user and manufacturer generated by development and implementation.

Evidently, taking out a service contract with the manufacturer of any automated physical security system is beneficial. Without doing so, users risk facing higher long-term costs and exposing themselves to unwanted security risks. Keep costs low and productivity high with regular servicing and maintenance.  www.atgaccess.com