Christiana Lackner Introduction & Selected Design Work
Civic Builders Database Civic Builders, Inc. | New York, NY | 2011
“Before” - Excel Files
Development of Civic Builders' Database Structure Main Database Entities:
SCHOOLS
SITES
Civic Builders' value to schools is in finding a match between these entities. Each School needs to find a Site located in a certain Neighborhood. Neighborhoods are the key relating entity connecting Schools and Sites:
CITY BOROUGH SCHOOLS
SITES SCHOOL DISTRICT NEIGHBORHOOD
Several other related tables in the database make data entry more consistent and track certain data points over time:
CITY BOROUGH SCHOOLS
SITES SCHOOL DISTRICT NEIGHBORHOOD
Charter Authorizers
Charter Partners
Information Architecture
CONTACTS
COMMUNICATION LOG
Offers
Asking Prices
Database - Site Matching
Making Data Useful: happyhoods Studio II Carnegie Mellon University | Spring 2013
“We owe it to ourselves to think about the relationship between place and our economic future, as well as our personal happiness, in a more systematic - if different way." - Richard Florida
Existing Services Analysis
“Happyhoods facilitates the process of discovering and choosing a neighborhood that will nurture personal happiness.�
Service Overview
type in the city you want to move to
exploring? pick a city! Chicago
Select a City
San Francisco
Pittsburgh
what would best describe your new neighborhood? parks in walking distance good commute time good schools
restaurants nearby
people my age
access to public transit minimal traffic low taxes
parking nearby
low monthly rent
family friendly
safety
parking nearby minimal traffic
nothing strikes your fancy? see more
ok! what’s next?
already have a neighborhood in mind? view the map what do we mean by nearby?
Set Criteria
grocery stores nearby
priorities must have parks in walking distance restaurants nearby
Point Breeze
grocery stores good commute
nice to have access to public transit
see more
Pittsburgh, PA welcome to
Prioritize Criteria/ View Neighborhood Matches
Regent Square
Hi, Tina! place
people
housing
PIT TSBU RGH , PA
Regent Square average age 36 years old
population 928 people
median home value $217,000
education 67% bachelor’s degrees or higher
add to my happyhoods
T HINGS TO SE E & DO
1 park nearby
4 restaurants nearby Frick Park
Square Cafe
yelp
Square Cafe
0 grocery stores nearby Explore Neighborhood
GE T T IN G A ROU ND
28 min commute to Tina’s office bad 1 hr, 5 min
10 min commute to CMU
5 bus routes 61A
61B
61C
Forbes Ave at Braddock Braddock Ave at Guthrie Braddock Ave at Henrietta
P71
71
Braddock Ave at Overton Braddock Ave at Hutchinson Braddock Ave at Sanders
google maps, city transit authority
place
people
housing
PIT TSBURGH , PA
Regent Square average age 36 years old
population 928 people
median home value $217,000
education 67% bachelor’s degrees or higher
add to my happyhoods
AG E
E DUCATI O N
more than half of residents are older than you.
the majority of residents went to college.
under 5 (8.7%)
60%
Less than high school (4%)
5–19 (5.6%)
45%
Associate’s (7%)
30% 15%
over 74 (3.6%)
20–34 (19.1%)
This is you.
Post-graduate (44%)
60–74 (15.6%)
Bachelor’s (21%)
High school (24%)
35–59 (47.4%)
GE N DE R
I NCO M E
more women than men.
two and a half times the city average.
This is you.
59.6% female
40.4% male
$80,098 Regent Square
H OUSE HOL D M AK E UP
CR I M E
about half of residents are married couples.
better than the city average.
$36,860 Pittsburgh
city demographics data
H OUSE HOL D M AK E UP
CR I M E
about half of residents are married couples.
better than the city average.
This is you. singles (37.1%)
married couples (44.3%)
8.7 incidents per 100 people, Pittsburgh
5.6 incidents per 100 people, Regent Square
unmarried couples or roommates (10.5%)
single moms (5.7%)
single dads (2.4%)
what are people seeing?
instagram, flickr
what are people saying? We just love how friendly everyone is! We met most of our neighbors at the annual block party, and now our kids play together all the time. – C H R I S & K E L S E Y, R E S I DE NTS SINCE 2 0 1 0
user collected data
My Favorites
Compare
demographic data, real estate tax records
Compare/ Decide
Partner Services
User Research
Process / exploratory research
Explicit Costs
cost of house/ apt / taxes / cost of living / parking costs / housing value (appreciation potential) / cost of moving / "how much house can I get?"
neighbors who can help you out / can walk to the park / can take public transit or bike to places (eg. work) / meet neighbors at local coffee shop / community cultural assets easily accessible / local markets or shops / feel sense of belonging / shared social context with friends
Team Monarchs Stage 5 Reflect & Communicate Synthesis
Implicit Values Microsoft | School of Design CMU
Process / personas
Implicit Values Central
“Balancers”
“Neighborhoodie”
Explicit Costs Central
Explicit Costs Peripheral
“Settlers”
“Scrooges”
Implicit Values Peripheral Archetypes Team Monarchs Stage 5 Reflect & Communicate
Microsoft | School of Design CMU
Process / design implication
1. Help people efficiently manage many factors. 2. Provide relevant information and make it feel personal. 3. Bridge the gap between real and virtual. 4. Create a feeling of “knowing the neighbors.� 5. Quantify experience budget in order to help people evaluate trade-offs. 6. Facilitate happiness.
Team Monarchs Stage 5 Reflect & Communicate Design Implications
Microsoft | School of Design CMU
Generative Design Workshop
Concept Development
Concept Development
Task Flow
Prototype Testing
Pittsburgh Symphony Orchestra | Downtown Adventure Designing for Service Carnegie Mellon University | Fall 2013
Pittsburgh Symphony Orchestra
Service Ecology Map
churches
schools
individual donors
hospitals
corporate sponsors hotels
orists
galleries
caterers
bars Common Plea Catering staff ticket/box ofďŹ ce staff
chamber of commerce
event planners
administration board of directors
Personal Service Reps musicians
restaurants concierge
stage/ music techs
printers
chamber of commerce
Downtown Pittsburgh Partnership
Port Authority Transit
ticket hold
Service Ecology Map
er s
P
SO
er s
a
r visiting st ushers e musicians/ rch O y artists hon p m h Sy non ticket holders/ Pittsburg
vid o r eP c i rv passers by Se y t y Par nit d u r i m Th ea/ om r A C h Downtown Pittsburg
Pittsburgh Cultural Trust
PRE-SHOW
Purchase ticket
Receive ticket in mail
work with attendee to reserve seats
mail tickets to attendee
plan evening/trip to PSO
pick up ticket from box office (if didn’t receive in mail)
go somewhere else or wait for show to start with ticket
PSO SHOW
POST-SHOW
watch show and intermission
go home or go somewhere else downtown
ENGAGEMENT
ATTENDEE
PSO ATTENDEE
BEFORE PSO DAY
FRONT STAGE
PSO
3rd Party
BACK STAGE
PSO
3rd Party
PSO Service Model Before
take tickets, PSO perfoms, manage guests
Common Plea: plan logistics for dinner in Mozart Room
Common Plea: serve dinner in Mozart Room
plan logistics for show; organize seating
set up before show
Common Plea: plan logistics, food for dinner
clean up after show
INTRODUCTION
RESEARCH
PROTOTYPE
FEEDBACK
NEXT STEPS
OPPORTUNITY AREAS Reposition Heinz Hall as a social destination in the cultural district by re-imagining underutilized spaces
Build mutually beneficial relationship between PSO and third party service providers by “sharing” patrons
Curate the PSO experience by considering moments of transition in order to make it a fluid and unfolding evening
Guiding Principles
REBECCA CHEN
- SAMANTHA CHIU - CHRISTIANA LACKNER - JIWON PAIK - DAN TASSE
DESIGNING FOR SERVICE
| FALL 2013
Pittsburgh Symphony Orchestra
Downtown Adventure non ticketholders
+
PSO ticket holders
Downtown Adventure
downtown businesses/ orgs
share story
Concept
PIttsburgh Symphony
Leverage neighboring service providers to create a more cohesive cultural experience for attendees
Foster mutually beneficial relationships between the PSO and neighboring establishments
My PSO Adventure Story Fill in your responses from your adventure here! Didn’t make it to that page in the adventure book? Just fill in the blanks with the appropriate word type to complete your story!
What would happen if Jack Skellington took over the PSO? Heinz Hall would probably be one -------------------- cemetery, and the p. 14 - adjective
audience would sit on ------------------- tombstones or coffins. The p. 15 - adjective
---------------------- would be ghosts and goblins, and the ushers p. 20 - PSO musicians
would be vampires or werewolves. They would serve only -----------food
and ---------------, and you would pay them with ------- ------------. drink
p. 21 - num.
p. 6 - noun
Instead of regular instruments, they would use -------------- ------- , p. 12 - sentimental thing
and they would only play ------------------------ music from p. 7 - movie genre
-------------------------. At the bar, the ----------------- bartender p.18 - Tim Burton Movie
adjective
would probably be ------------------------ --, and would serve you p. 9 - character
drinks like the ------------------- ---------------------. p. 20 - adverb
p. 6 - verb
Join us again for a new adventure!
Enable people to self-curate an interactive, holistic PSO experience
PRE-SHOW
Purchase ticket
Receive ticket and book in mail
work with attendee to reserve seats
mail tickets and book to attendee
plan evening/trip to PSO
pick up ticket and book from box office (if wasn’t mailed)
use book to explore downtown
PSO SHOW
POST-SHOW
watch show; use book during show and intermission
use book to explore downtown or go home
take tickets, PSO perfoms, manage guests, engage customers through book
guide customer on downtown adventure (through book)
ENGAGEMENT
ATTENDEE
PSO ATTENDEE
BEFORE PSO DAY
FRONT STAGE
PSO
Common Plea: plan logistics for dinner in Mozart Room
3rd Party
BACK STAGE
PSO
3rd Party
guide customer on downtown adventure (through book)
work with 3rd party services to create and produce book
work with PSO to provide content for book
Service Model After
plan logistics for show; organize seating
Restaurants/bars: serve food/drinks; Galleries: engage with customers; Common Plea: serve dinner in Mozart Room
Restaurants/ bars: serve food/drinks
set up before show
Common Plea/ Restaurants/ Bars: plan logistics, food
clean up after show
Common Plea provide drinks
Common Plea/ Restaurants/ Bars: plan logistics, food
Experience Prototyping - Tim Burton Adventure Book
“This experience reminded me how much I like going to the PSO. In fact, I’m interested in going back for more classical or chamber music.” - Hal, participant
Experience Prototyping
“We would love to partner with the PSO on something like this! We’re always trying to get more people to come in after the show.” - Chris, bar manager
Experience Prototyping
“I often say that I should visit the galleries downtown, but I never actually go do that. So I appreciated having a curated experience that not only took me to a few galleries, but also added a few questions to prompt conversation about the work.� - Greg, participant Experience Prototyping
INTRODUCTION
RESEARCH
PROTOTYPE
FEEDBACK
NEXT STEPS
PROTOTYPE FINDINGS PSO attendees can benefit from pre- and post- performance services UÊ Observed people picking up tickets, then wondering what to do before the show started UÊ Many people waited at Starbucks across the street Participants enjoyed engaging with the story, with downtown Pittsburgh, and with each other UÊ Discussion and activity prompts from the book resonated with participants UÊ Limited options made decisions easier The book acts as a persistent link back to PSO UÊ The PSO show theme of the book (Tim Burton/ Danny Elfman) continually reminded participants of their connection with the PSO for the evening UÊ The book can be utilized as a brand strengthening tool Neighboring businesses are interested and have a lot to gain from participating UÊ Restaurants expressed interest in participating more formally UÊ Galleries appreciated having more foot traffic
REBECCA CHEN
- SAMANTHA CHIU - CHRISTIANA LACKNER - JIWON PAIK - DAN TASSE
DESIGNING FOR SERVICE
| FALL 2013
• patronage • word of mouth advertising
PSO Downtown Adventure
Value Flow Model
Bars
Hotels
Restaurants
• variety of services • positive, engaging pre and post-show experience
Galleries
• customers from PSO pre/ post-show • perception as “culturally aware” business/ organization • advertising
• new customers to PSO • awareness of PSO to broader audience • develop reputation as “connected” institution with surrounding businesses
Value Flow Model
PSO ticket holders
• exposure to new businesses/ organizations • opportunity to experience PSO and Heinz Hall • education about PSO performance • cultural, educational, and/or social experience
• patronage • word of mouth advertising
Pittsburgh Symphony Orchestra
DEZUDiO Various Clients | Pittsburgh, PA | 2013-2014
Demographics Tab Welcome, Eleanor Price
Dashboard
Work Queue
Nettles, Terry
Patients
Reports
Letters
Provence, Sam... F (14)
Appointments
Nettles, Terry M (72)
M | 4/9/1941 (72) | H: (781) 555-0173
Add...
PCP: Sarah Rosenthal, DO | HEALTH PLAN: Medicare *multiple plans | MCKESSON PATIENT ID: 347388 OVERVIEW
DEMOGRAPHICS
CLINICAL INFORMATION
REGISTRIES
CARE PROGRAMS
RISK
Create Forms
High Priority
ACTIVITY
Edit
PATIENT LAST NAME:
Nettles
MIDDLE INITIAL:
D.
DOB:
CONTACT updated 6/9/12 FIRST NAME:
WORK PHONE:
GENDER:
Male
RACE:
ETHNICITY:
CELL PHONE:
(412) 980-5555
SUFFIX:
4/9/1941 Hispanic
HOME PHONE:
Terry
ADDRESS updated 6/9/12 preferred
400 Prospect Hill
EMAIL:
ADDRESS LINE 2:
terrynettles@gmail.com
BEST TIME TO CONTACT:
After 10am on weekdays
ADDRESS LINE 1:
(724) 986-5555
PRIMARY LANGUAGE:
Spanish (understands English)
Mexican
CITY:
Waltham ZIP:
12136
COUNTRY:
U.S.A
NEXT OF KIN updated 6/9/12
HEALTHCARE INFORMATION updated 6/9/12 PCP:
LAST NAME:
Sarah Rosenthal, DO
Nettles
HEALTH PLAN
ID
START DATE
END DATE
RELATIONSHIP:
Massachusetts Blue Cross and Blue Shield
112438346527562386
07/01/2013
07/01/2014
PRIMARY PHONE:
Medicare
STATE:
Massachusetts
3423383123143
07/01/2013
07/01/2014
FIRST NAME:
Judy
Daughter
(412) 980-1122
SECONDARY PHONE:
(724) 356-8822
DATA SOURCES (Patient IDs)
CONSENT CATEGORY
CONSENT REQUIRED
CONSENT PROVIDED
LAST UPDATED
ACTION
Behavioral Health
Share with written
Yes
11/15/2013
view form
HIV/AIDS
Share with written
No
11/15/2013
add form
Healthcare Information Design
Health Point Medical Group (1046102) Mercy AllScripts (23402)
Census | Card View
ICCA LOGO
File
Functional Notes
Philips Intellispace CCA Edit
View
Patient/Chart
Enter Patient Name or ID
Tools
Window Find Patient
Advanced Search MY PATIENTS WARDS
ICU-Device
SORT BY
Welcome Nancy Finn
Help Admit
Stat Admit
Transfer
2
Discharge
4
3
1
Remove From Patient List
Logout MY DESKTOP
Room / Location
Russel Gardener | M (45) ENCOUNTER ID: 123456
ICUB1
LIFETIME ID: 123456
PRECAUTIONS: Isolation
CENSUS COMMENTS: Free text field census comments go here. Free text census comments go here.
Admitted
ICUB2
drag patient here
Discharged
ICUB2
drag patient here
SICU
ICUB3
drag patient here
Step Down
ICUB4
drag patient here
NICU-Device
ICUB5
drag patient here
PICU
3
UNASSIGNED:
Telemetry
Paul Greenspan | M (32)
OR Device
ENCOUNTER ID: 123456
PACU Emergency Dept 4-South
LIFETIME ID: 123456
PRECAUTIONS: Isolation
LIFETIME ID: 123456
6-North
Philips ICCA UI Refresh | Modified: Fri Oct 25 2013
Healthcare Information Design
Action Buttons - The Print and Open My Desktop are "action buttons" that live in their own area in the upper right of the screen. Card View - A "card view" of the rooms/patients in on the Census screen allows for a simple, at-a glance view of patients and encourages dragging patients to assign/reassign. - The cards can be sorted by any of the attributes on a room/patient. Room/Location is the default sort. - The Room, Patient Name, and important demographic information such as gender and age appear in the header. - Additional attributes are added to the two columns depending on the client configuration. Patients - A user may drag an unassigned patient into a bed row, drag already assigned patients from row to row, drag patients to other wards or to the unassigned area. - Clicking anywhere on a patient "object" - indicated here by the grey outlined area, will select a patient allowing him to be dragged and activating any contextual functions. - Unassigned patients are given "transfer in ," "transfer out," or "no bed" flags.
and new position
Sally Miles | F (13) ENCOUNTER ID: 123456
5/30/2013 10:15AM: Advisory
CENSUS COMMENTS: Free text field census comments Reminder @10:16 AM go here. Free text census comments go here. Please Chart "Patient Turn"
Patient Buttons - The Admit, Stat Admit, Transfer, Discharge and Remove From Patient List are textual buttons that are activated depending on what patient is selected.
PRECAUTIONS: Reverse Isolation
CENSUS COMMENTS: Free text field census comments go here. Free text census comments go here.
Patient Status Icons - A user can roll over a status icon for a patient and get patient specific information. - Status icons only appear if status indicators of the particular type are present for the patient.
Page 5
Thank You!