Annual Report 2013 / 14

annual report 2013/14

annual report 2013/14 3 Who We Are 4 Our Chair 5 Our CEO 6 Our People 7 Our Board 8 Our Members 9 Our Events 10 Case Studies 12 Our Solutions 14 Our Innovations and Initiatives 16 Our Faith Publications 18 Our Financial Results 19 Our Corporate Social Responsibility

IN 2013/14 CHURCH RESOURCES

SAVED OUR MEMBERS

MORE THAN $55 MILLION THROUGH LOWER PRICES

AND EFFICIENCY GAINS

who we are We support the not-for-profit sector

Our Vision

CR supports the not-for-profit sector, harnessing the combined buying power of our Members to secure competitive pricing on a wide range of procurement solutions, and delivering some of Australia’s leading online faith-based publications.

CR is a sustainable and responsive organisation built on quality and integrity, serving our Members as trusted experts in sourcing solutions and faith-based communications.

Membership of CR is free. We recommend ways to reduce our Members’ expenses and improve your processes and introduce you to companies that have the offerings and expertise to meet your business requirements on a variety of levels. We help you to manage supplier relationships so you can concentrate on your core mission.

We bring benefits to our Members ÆÆ Price discounts - our Members share in the discounts we secure by aggregating large volumes of spend; ÆÆ Supplier choice - as an outsourced procurement expert we give our Members access to a wide range of supply categories that we make available to all not-for-profit organisations. Our categories include communications, office supplies, energy, travel, IT hardware and foodservice; ÆÆ Lower risk - as true experts with deep knowledge and connections we focus on reducing risk by securing quality and value; ÆÆ Time savings - allowing staff to do what they do best while we look after purchasing; ÆÆ Enjoy maximum benefits - as a not-for-profit, CR only recovers our costs, so we can return as much as possible to our Members, helping them meet their mission; ÆÆ Tailored quality solutions - we know the supply market and understand the not-for-profit sector so we can deliver appropriate solutions; and ÆÆ Free consultative cost analysis - we review actual costs and spending data to allow us to tailor a service that is right for each Member’s specific needs and circumstances.

Our Values CR has developed a recipe of values which underpins everything we do: ÆÆ Respect for each other, our Members, our Readers and our Partners; ÆÆ Ethical approach to business - we act in the best interest of our Members and our people; ÆÆ Care for individuals and organisations in all our dealings; ÆÆ Innovation - seeking new and better ways to serve our Members; ÆÆ Purpose in what we do - our actions will add value and be motivated by our vision; and ÆÆ Enjoyment in the service we provide to support the mission of our Members.

Better Together CR’s strength is our numbers. By working together with our 18,000 strong Member base across Australia, we can secure pricing, efficiencies and offers that are normally only available to larger, corporate organisations.

Our relationships with dozens of corporate partners means we can offer a vast suite of solutions that can meet every conceivable need of our Members, regardless of their individual requirements.

Our team of more than 40 staff, with representatives all over the country, means that we’re equipped to deliver rapid, expert service to our Members, as soon as they require our help.

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our chair This year has been a year of evolution for CR. There was greater investment in technology to enable us to better serve our Member base through the diversification of our solution suite. The board is grateful to the CEO Luke Kenny, his team, and the Project Sponsor Jim Burke, that the “CR Portal” relationship management project was successfully implemented with no disruption to business.

Next year will see increasing activity in digital access and communication, and we hope, even better opportunities for Members.

As always, our focus remains firmly fixed on our Members and their mission. During the financial year, we became more engaged with hospitals and disability providers. In the course of serving several thousand Members, we saved them more than $55 million dollars, which they were able to direct to their mission.

On behalf of the board I thank Luke Kenny, for his leadership

and that of his executive team. Special mention should be made of the staff who responded so well to the challenges the year brought.

I thank my fellow Board Members, Jim Burke, Stephen Elder, Peter Matthey, Francis Moore and Danny Casey for their contribution throughout the year. Shortly after the conclusion of the financial year, Danny Casey resigned from the board to take up an important role in Rome. We wish him well in that role and thank him for his contribution to Church Resources.

We are grateful for the ongoing support we receive from the Bishops Commission for Administration and Information. Chair, Bishop Hanna, has been exceptionally generous in the time and assistance he has given us. Archbishop Hart, Chair of the Australian Catholic Bishops Conference, has continued his support, for which we are most grateful. I also express our thanks to Father Brian Lucas, General Secretary of the Australian Catholic Bishops Conference, for his assistance throughout the year.

“Next year will see increasing activity in digital access and communication, and we hope, even better opportunities for Members” Julie-Anne Schafer

Julie-Anne Schafer Chair of the Board 4

our ceo The conclusion of this financial year coincides with me proudly celebrating five years as CEO of CR. This journey has provided great challenge and great reward. The results for Financial Year 2013/14 are a testimony to what the team at CR has built with our Board over the past five years.

This is the third successive year in which we have met all targets, our growth and success highlighted with a doubling of revenue in the last three years. Such growth can only come from our Members, the people we are here to serve.

I am proud of our commitment to leveraging new technology.

The CR Portal is a cloud-based relationship management solution delivering a far more advanced sales and marketing capability. It is integrated with our finance system, our VOIP phone system and CR websites, collecting better data which we can analyse to inform future strategy to serve our Members.

CR welcomed new key suppliers to our solution suite, with The Good Guys Commercial and Campus Travel joining us. Further, our Apple solution was significantly boosted when CR applied for, and was successful in being awarded, Apple Authorised Education Reseller accreditation. CR is the first and only NFP to join an elite group of twenty organisations in Australia who can negotiate uniquely bundled Apple deals for Education.

CR also celebrated the service of two of CR’s longest serving employees who retired this year - Anthony Neylan - Founder and Editor of The Parish Bulletin Newsletter, and Irma Escalante – Database Administration Officer. These two special people are considered as major contributors to the fabric of the organisation CR is today - two people who faultlessly espoused our corporate values on a daily basis.

We as a business, and I personally, must thank our Chair, JulieAnne Schafer for her leadership and support. CR deeply values the Bishops on our Commission, led by Bishop Hanna, who have provided invaluable guidance during FY13/14.

At the beginning of this financial year we farewelled Danny Casey from the CR Board, as he took up a new role in the Vatican. On behalf of all CR staff we would like to thank all our Board Members for their hard work and support in FY13/14.

Looking to the future, CR is determined to evolve as a thought leader in not-for-profit procurement, and we look forward to sharing our ideas and expertise with you.

Our faith-based publications celebrated with the 15th anniversary of CathNews and up to 250,000 readers per month.

Luke Kenny Chief Executive Officer 5

our people The focus over the past year has been on the professional development of our leaders and emerging leaders, and using leadership capabilities to drive a high performance workforce.

CR recognises that our leaders have a key role in influencing and shaping our organisation’s culture, and we support each of them in extending their skill sets to allow them to bring out the best in our teams and our member relationships.

At CR, our people are our greatest asset. Our aim is to maximise the contribution of our people to successfully deliver our organisational goals.

We recognise that a genuine commitment to learning and development is key to the effective delivery of our programs.

reinforce positive team characteristics and aid in the daily execution of their responsibilities.

CR continues to reward and recognise behaviours in our people that align to our core values. We also recognise individual performance and team contribution to achieving our business goals.

We are proud that our people are a positive reflection of CR and enjoy the confidence that comes from knowing that our Members will be looked after in the best possible manner.

As always, we appreciate that our success comes from the dedication and commitment of our people to putting our Members first and finding solutions that are truly individualised.

We have a number of initiatives across the organisation to enable our people to build on their existing competencies,

Michelle Despas Manager, Human Resources 6

our board Julie-Anne Schafer is an experienced non-executive director across several sectors including financial services, health and transport. A former Telstra Queensland Business Women’s award winner, President of the Queensland Law Society, Chair of the Solicitors Board of Queensland and Deputy Chancellor of Julie-Anne Schafer the Queensland University of Technology, Chair of the Board she has chaired the RACQ and RACQ Insurance Boards and was previously a commercial and insurance lawyer in legal professional services firms.

Jim Burke

Stephen Elder

Jim Burke joined the CR Board in June 2013. Jim initially entered the teaching profession in Northern Ireland then migrated to Australia in 1986. For the past 20 years, he has worked in the computing and financial services industry and has performed a variety of business and technology roles including serving as Chief Information Officer for Westpac’s Institutional Bank and Portfolio Director of a large integrated program of work undertaken by the Working Capital and Trade Solutions payments division.

Stephen Elder is the Executive Director of Catholic Education in the Archdiocese of Melbourne, Executive Director of the Catholic Education Commission of Victoria and a Commissioner of the National Catholic Education Commission. Stephen was a member of the Victorian Parliament from 1988-1999, and was Parliamentary Secretary for Education 1993-1999. Mr Elder has a long and distinguished career of public service at a State, Federal and local government level.

Francis Moore

Peter Matthey

Danny Casey

Francis Moore has acted as a legal advisor to Church agencies, commercial and not-for-profit clients. In his current position of Executive Director, Administration for Archdiocese of Melbourne, he is responsible for advising the Archbishop about financial and temporal affairs, and providing strategic and policy advice. The Deputy Chair of the Catholic Education Commission of Victoria and the Catholic Development Fund of the Archdiocese of Melbourne, he is also founding Chair and a Director of Catholic Network Australia.

Peter Matthey is a retired chartered accountant with 38 years of experience in public accounting. He was previously a partner at KPMG and a director of KPMG Transaction Services. He now contracts privately in his areas of specialisation.

Peter is Chairman of Cabrini Health Limited and on a number of committees; he is also a director of Catholic Network Australia. He is a Fellow of the Institute of Chartered Accountants in Australia and a Member of the Australian Institute of Company Directors.

Danny Casey has been the Business Manager for the Catholic Archdiocese of Sydney since 2003, managing the financial and investment affairs of the Archdiocese including financial reporting, legal compliance, employment practices and asset management. Danny’s role involves the delivery of business outcomes to support the achievement of the pastoral vision of the Archbishop. Danny played a crucial role in World Youth Day in 2008, being appointed as the CEO of WYD 2008.

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our members The mission of CR’s Member Services team is to help our Members achieve their business objectives. We work with our Members to achieve everything possible within their communities and industries.

We have a highly experienced team of Business Development Managers based in Melbourne, Sydney, Brisbane and soon to be in Perth. This team work with our Members to facilitate procurement through exceptional service, quality products, supply continuity and cooperation.

Our qualified team of Account Managers work from our Sydney office and specialise in our ICT solution and general products.

They have knowledge and experience across a broad range of options including Apple products, landlines, internet and mobile phones.

In addition this team provides information to better inform Members of savings in spend categories covering Travel, Energy, Office Supplies, Foodservice and Employee Benefits.

Our Contact Centre team is dedicated to assisting our Members navigate through all their procurement requirements.

In 2013/14, we engaged with our Members even more closely through Member events, face-to-face interactions, email and telephone support and social media.

In the financial year 2013/2014, the team handled 15,748 inbound calls, made 15,002 outbound calls and answered 16,548 emails. That’s over 48,000 customer service interactions in a single year.

Don Milligan General Manager, Member Services 8

our events As part of CR’s commitment to building deeper engagement with its Members, CR hosted and participated in more events than ever in 2013/14 - allowing us to tell our story to more people, and hear the stories of more Australian not-for-profit organisations, than ever before.

CR Procurement Showcase CR hosted its inaugural Procurement Showcase at the Museum of Contemporary Art in Sydney, in April 2014 - with more than 150 CR Members hearing from Procurement experts like World Vision CFO, Greg Ridder, Mission Australia’s National Procurement Manager, Carole Dunphy and Little Company Of Mary Health Care’s National Procurement Analyst, Lynne Simpson. The event was a resounding success with 70% of attendees confirming they found the event extremely valuable to improving procurement in their organisations.

Member Events in Melbourne, Sydney, Brisbane and Adelaide As a way of thanking our Members for their support throughout the year, and to provide an opportunity to network, CR’s Business Development Managers hosted Member events in Melbourne, Sydney and Brisbane in December 2013, attended by around 200 CR Members.

Not-For-Profit Industry Conferences CR sponsored and participated in a number of not-for-profit industry conferences, including a Silver Sponsorship of the Association of School Business Administrators (ASBA) Biennial Conference, in Cairns, at which CR partnered with OfficeMax and Ericsson LG to highlight some of the ways we serve our Education Members.

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case study: logistic solution for SSI Settlement Services International (SSI) is a leading not-forprofit organisation providing a range of services in the areas of humanitarian settlement, accommodation, asylum seeker assistance, disability support and foster care in NSW. SSI’s Accommodation Services provide support to refugees and asylum seekers once they start living in the community, usually in the form of short-term transitional housing and then affordable long-term housing.

As part of SSI’s accommodation services they assist clients to acquire basic household goods when they attain long-term accommodation, which is where CR has made a significant impact.

Through the work of CR staff across the organisation, CR is now providing a customised online ordering portal for in-field case workers to trigger a comprehensive logistics solution using multiple CR suppliers, to fit out refugee family accommodation inside 72 hours from the time of order.

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As a result SSI now enjoys the following benefits: ÆÆ SSI no longer has to hand write different orders and fax to multiple suppliers; ÆÆ SSI resources no longer need to co-ordinate multiple deliveries to the one location; ÆÆ Delivery costs have been dramatically reduced due to a single logistics provider; ÆÆ Our facilities maintenance provider (National Property Coordination) oversee and trouble-shoot the start-to-finish process of fitting out accommodation for the families; ÆÆ Greater process efficiency where orders are online, entered once, but issued to many suppliers.

This innovative solution is testing the CR business and its supplier network to configure supply chain solutions to deliver unique and highly valued mission work for our Member. As a result of the relationship, SSI has taken up our stationery offer and are also looking at our Travel and Energy Solutions, to deliver them even greater benefit.

case study: Peter Canisius House For many of our Members, managing Foodservice is a business critical activity. CR Member, Peter Canisius House is a facility for adult retreats, youth ministry, staff professional development, conferences, in-service training and workshops.

CR analysed their existing Foodservice agreements and identified a number of cost savings and process improvements that would allow Peter Canisius House to maximise service delivery and ensure the quality of their operation.

The CR Foodservice solution is a consultancy process that reviews and delivers results addressing key supplier agreements, compliance, supply agreements, waste reduction strategies, operations and delivery.

In addition, CR provided advice and expertise around labour standards, occupational health requirements and compliance with standards.

Peter Canisius House had previously outsourced their Foodservice solutions to a contractor. They approached CR earlier this year about transitioning across to a different model to ensure the different needs of their venue were being facilitated in the most efficient way.

Their Executive General Manager, Michele Naughton, declared herself “very happy� with the process and the provision of a trustworthy, expert resource to manage it all.

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our solutions CR’s suite of procurement Solutions continued to evolve in 2013/14, as part of our commitment to offer the best possible benefits to our Members.

We reviewed the procurement categories and identified which caused the most problems for our Members, in terms of expenditure and process.

As part of this process of review, we expanded our range to include three new Partner offers, The Good Guys Commercial, Campus Travel and Apple Education, while strengthening our relationships with existing Partners, including OfficeMax, AGL, Bidvest and Lifesize.

Full details of CR’s solutions can be found in our Solutions Guide, or at www.cr.org.au/solutions.

The Good Guys Commercial CR’s new relationship with The Good Guys Commercial has introduced a vast range of electrical and home appliance items to our Members, at below standard retail pricing, and with the convenience of home delivery.

CR and The Good Guys Commercial offers CR Members a national and centralised purchasing capability at pre-negotiated discounted prices exclusive to the not-for-profit industry. The vast product range includes TV and audio, computers, fridges and freezers, kitchen and cooking, laundry, vacuums and cleaners, and heating and cooling.

CR’s The Good Guys Commercial solution has already benefitted many Members, including disability charity The House With No Steps. Their General Manager, Trisha Downes, said: “We have been extremely pleased with the efficient manner in which CR has provided us with white goods and electrical solutions. We save on the product cost and also, most importantly, our resource cost. CR proficiently sources the options available, provides selection options, removes any old products, and manages delivery, installation, and invoices.

We let CR do all the running around, and receive a guaranteed professional solution which is cost effective and consistent across our multiple sites. CR provides an addition to our procurement team, working for our best interests as our preferred resource for white good selection.”

Mark Hopcroft General Manager, Brand and Product Development 12

Apple Authorised Education Reseller

Campus Travel

CR has been an Authorised Apple Reseller for several years, but in 2013, we became Australia’s first not-for-profit Apple Education Reseller, meaning we can now bring the full Apple experience to Australian not-for-profit schools, colleges and universities, at education specific pricing.

CR’s Travel Solution was bolstered by the addition of Campus Travel in Financial Year 2013/14.

This allows our Members in the Education Sector to remain at the cutting edge of the latest education technologies, and deliver significant education benefits to their students.

As noted by CR Travel Specialist Carolyn McLean, “In CR’s fifteen year history, this is the strongest travel offering we have had for schools”.

CR’s team of Apple specialists are greatly experienced in working with not-for-profit organisations, with a detailed understanding of our Members’ needs.

Services offered by Campus Travel include planning and booking travel, 24/7 global travel assistance, printing of jerseys for sporting teams, visa advice, foreign currency advice and more.

Our close relationship with Apple means we can provide the full Apple range and dedicated service and support resources.

CR has continued to see rapid growth in sales and revenue from Apple products.

Campus Travel specialises in school group travel and business related travel for academic and education staff.

Campus Travel are a sister company to CR’s existing Travel Partner FCm, meaning they can offer the same discounts and service level CR Members have come to expect.

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our innovations and initiatives Part of CR’s core values is our commitment to innovation – focussing on finding the best ways to serve our Members and deliver maximum benefit to Australian not-for-profits.

Apple iPad Newsstand App This year saw the delivery of the first CR iPad app, for the iOS Newsstand. This free app enables Members to access and easily share content like CR Advantage online, make enquiries and download resources.

In addition, it enables CR to analyse what content appeals most to our Members and identify how we can enhance our content to meet our Members’ needs.

CR Portal

Future updates of the app will allow CR to issue publications optimised for iOS and enhanced by videos, graphs and pop out analysis, to push alerts to Members about last minute sales or major events, and to allow Members to purchase items from within the app.

In 2013/14 CR undertook an extensive review of its IT infrastructure, and as a result, successfully transitioned from a legacy CRM system to what we dubbed ‘CR Portal’ - a sophisticated implementation of Salesforce.com across the organisation, integrating with CR’s website, telephone system and accounting platform.

Salesforce.com is an industry leader in CRM and is enabling CR to gather a better understanding of our Members, and improves our ability to respond quickly and effectively to Members’ needs.

The implementation was supported by a new IT Administrator and Software Analyst who both joined CR in the newly created Finance & IT Department. These new appointments also gave the business a stable working environment which reduced IT system downtime, and developed many reporting dashboards for different parts of the business, providing greater clarity and accuracy of critical data reporting.

This investment in IT infrastructure provides a solid foundation for future growth of the organisation.

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E-Procurement In 2013/14, CR began piloting the use of an online shopping cart to Members to make purchases directly via our website. It simplifies the purchase process for Members and enables CR to pass on further savings. This represents the first step in an e-procurement program which will be further developed in the new financial year.

The National Energy Efficiency Network As part of CR’s commitment to driving sustainability in the Australian not-for-profit sector, CR partnered with Catholic Earthcare to help deliver the National Energy Efficiency Network (NEEN). NEEN is a dynamic, member-based network providing community organisations with the information, inspiration and support to become more energy efficient and take charge of their energy future.

A national initiative, NEEN promotes open learning and collaboration amongst faith-based and not-for-profit community organisations around energy efficiency and sustainability.

Through increased efficiency NEEN aims to reduce the energy intensity and consumption of the community sector, in turn reducing both emissions and the cost of doing business, freeing up funding for the delivery of core programs that support a more positive future for all.

Social Media In 2013/14, CR more deeply embedded social media into its operations. Social media channels such as Facebook, LinkedIn and Twitter allow CR to interact more closely and more quickly with its Members, whilst sharing and celebrating our Members’ successes across Australia.

Find CR at:

facebook.com/church.resources twitter.com/ceo_cr linkedin.com/company/church-resources

James Fiander Senior Manager, Brand and Innovation 15

our faith publications The past year has been another exciting year for CR Publishing.

We celebrated 15 years of service to the Church and welcomed a new Advertising Sales Manager, our inaugural Digital Content Editor, and a new editor for The Parish Bulletin Newsletter and Bulletin Notes.

CathNews Pilgrimage

In June 2013, we launched the new CathNews website and spent the following months tweaking its performance and capabilities to ensure it met the needs of our readers.

Awards We were honoured by the peer-acclaim we received with wins at both the Australasian Catholic Press Association (ACPA) and the Australasian Religious Press Association (ARPA) awards in Melbourne in September.

CathNews was described as the ‘The standard bearer…’ in a citation for the 2013 ARPA Awards for Excellence. CathNews/ CathNews Perspectives was named Online Publication of the Year, and won Gold for Best Faith Reflection. A wonderful way to have the efforts of our team recognised.

At the 2013 ACPA Awards for Excellence, CathNews Perspectives was Best Headline Winner and CathNews/ CathNews Perspectives was highly commended for Best Use of New Media Platform.

Public Lecture In February, CathNews supported a public lecture by the Vice-Chancellor of Bethlehem University, Br Peter Bray, at The Broken Bay Institute, and a video of his presentation was posted to CathNews on YouTube.

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November and December saw the second CathNews Pilgrimage to the Promised Land and the Holy Land. Led by historian, Dr Brian Brennan, the group of 22 faithful made Notre Dame of Jerusalem home base for almost two weeks and explored the places Jesus trod.

Among the highlights were a visit to Bethlehem University, a reception by the Papal Nuncio to Jerusalem, and two Masses for the CathNews Pilgrims - the first in the Church of the Holy Sepulchre, and the second at the Duc in Altum, the chapel built on the edge of the Sea of Galilee. The CathNews group was present for the third Mass said in the Chapel, the first in English.

Special Editions

Social Media

In April, CathNews Perspectives presented a special series of editions to celebrate the Canonisation of the two Popes, John XXIII and John Paul II.

During the year, there was a focus on social media – we added Bulletin Notes to our social media suite and were thrilled to end the year with over 4,500 likes on Facebook and very close to 2,000 on Twitter, while our Mass On Demand service on YouTube continues to be popular. We look forward to growing our audience on these platforms in the new year.

Catholic Australia In the final months of this financial year, the Catholic Australia website was redesigned and redeveloped, in conjunction with the Catholic Enquiry Centre. This new website was created to be both informative and user-friendly, and a first port of call for anyone who wants to know more about the Catholic faith, or the activities of the Church in Australia.

The project was completed at the end of June, on time and with the support of a major sponsor, CCI, for which we are incredibly grateful.

Find CR’s Faith Publications on Social Media: facebook.com/cathnews facebook.com/bulletinnotes twitter.com/cathnews youtube.com/cathnews

Christine Hogan Publisher 17

our financial results Church Resources continues to diversify from a rebate based model to a direct sales model, and in 2013/14, the direct sales channel grew to 36% of CR’s revenue and 7% of gross profit.

Much of this growth in direct sales came from Apple products through CR’s Apple Authorised Reseller status.

Rebate revenue is still supporting the business by covering the overheads required to provide the best possible service to our Members.

Our commitment to pay our own way has been achieved and is reflected in the strong net asset position of the business.

Any surplus we make is re-invested into improving and expanding the organisation for the benefit of our Members, supporting the wider community through activities such as Mass On Demand, and ensuring the continued financial viability of the organisation.

FY2013/14 ($,000) Operating Revenue

11, 085

Cost of Sales

(4,981) Net Income

Personnel

6,104 (3,981)

Communication

(380)

Depreciation and Amortisation Expense

(94)

Occupancy

(761)

Other Expenses

(313) Expenses

(5,529)

Comprehensive Income

18

Total Comprehensive Income

575

Net Assets as at 30 June 2014

4,124

Colleen Sorbello General Manager, Finance & IT

our giving and sustainability As part of the Three Year Strategic Plan (2013-2016), CR is reframing the Greening Communities and CR Giving Programs to form a single Corporate Responsibility & Sustainability (CR&S) Program.

Sisters of Mercy – Celebrating 125 years in Paramatta

This program has a stated goal to increase our ‘giving’ contributions to projects that support the communities in which we operate, to be more sustainable both in business and in the environment.

Steptember Approached by the Sisters of Mercy to help them celebrate 125 years in Paramatta, CR were pleased to sponsor $1,000 of the production costs for the Catholic Outlook publication.

The Cerebral Palsy Alliance (CPA) is an active Member of CR and this last year facilitated their third “Steptember” program.

Steptember is a health and wellness initiative designed to improve fitness as well as raise funds that go towards having a positive impact on the lives of people with cerebral palsy.

Cerebral Palsy is an umbrella term that refers to a group of disorders affecting a person’s ability to move. It is a permanent life-long condition, but generally does not worsen over time. It is due to damage to the developing brain either during pregnancy or shortly after birth.

CR had five teams participate, taking 6.1 million steps during September 2013, and raising $1,950. CR was also able to help further by promoting Steptember to our Members via our CR Member publications. CPA have noted, with appreciation, that CR’s participation as a primary reason for the significant number of brand new NFP organisations joining in the 2013 program.

Sister Mary Louise Petro said; “We thank you again most sincerely for your sponsorship and we look forward to our continuing business relationship with CR”.

Christmas Hampers The Christmas Hampers are an initiative by the Josephite Community Aid. For years on end, CR staff have contributed to build Christmas Hampers supporting families less fortunate than ours, in Western Sydney.

The purpose is to bring joy to families that are doing it tough in Australia by providing them with food and gifts that are appropriate to the individuals in the family, and to let them know that they are not forgotten.

Last year the CR team were pleased to be able to support two families, one with six people and the other with nine. CR staff always appreciate the timely reminder that Christmas is about giving not getting.

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cr.org.au 1300 248 724 ABN 61 810 823 919 Mailing PO Box 1522 Crows Nest NSW 1585 Head Office Level 4, 504 Pacific Hwy St Leonards NSW 2065 Victoria 383 Albert St East Melbourne VIC 3002 Queensland Level 3 143 Edward Street Brisbane QLD 4000 Western Australia 40a Mary Street Highgate WA 6003