cr advantage december 2014
the magazine for Church Resources Members
Our team of Business Development Managers New services from The Good Guys Commercial Recapping CR’s first Procurement Showcase OfficeMax: Serving Members from their new Tasmania hub A Foodservice Case Study Our new Solutions Guide CR’s first iPad App A new look for Catholic Australia
cr advantage december 2014
the magazine for Church Resources Members
Make us your first resource If you would like to know more about Church Resources and how we can help your organisation, we would be happy to assist you. Email info@cr.org.au Web www.cr.org.au Phone 1300 CHURCH (1300 248 724) or 02 9439 2622 Fax 02 9439 2802 Mail
PO Box 1522, Crows Nest NSW Australia
Contents 4.
Our team of Business Development Managers
6. Introducing CR Voice & Data 8.
Recapping CR’s first Procurement Showcase
10. New services from The Good Guys Commercial 12. OfficeMax: Serving Members from their new Tasmania hub 14. A Foodservice Case Study 15. CR’s first iPad App 16. A new look for Catholic Australia 17. Our new Solutions Guide
CR advantage
december 2014
CR’s Business Development Managers around the country Church Resources exists to serve our Members in the not-for-profit sector in Australia, and to help save them time and money. To assist us in this mission, we have a highly experienced team of Business Development Managers based in Melbourne, Sydney, Brisbane and now also in Perth.
This team work with you to facilitate beneficial procurement outcomes through exceptional service, quality products, supply continuity and organisation cooperation.
CR opens its new Western Australia Office Church Resources is delighted to welcome Robert Pitt as our first ever Business Development Manager for our Western Australian Members. Robb comes from a corporate business management background and has lived in Perth all his life. Robb will be based out of CR’s new Highgate office. Our Members on Australia’s West Coast will now be able to benefit from their own dedicated resource with extensive local knowledge, providing a greater level of service than ever before. If you would like to find out more about how we are continuing to save our Members and their staff time and money, Robb can be contacted by emailing rpitt@cr.org.au.
Introducing our new Queensland BDM, Heath Lindsay Heath Lindsay joined Church Resources earlier this year to look after our Queensland Members. Heath will be your first point of call if you want to talk about how our procurement solutions can benefit your organisation. Coming from a corporate technology background and living in Queensland for the last ten years, Heath has a skill set ideally suited to help you gain the maximum benefits available to you and your staff. With a very consultative approach to understanding your organisation’s needs and analysing where cost, time or resource can be reduced and value added, Heath looks forward to meeting with you in the coming weeks and months. Contact Heath by emailing hlindsay@cr.org.au.
Not forgetting our Business Development Managers in New South Wales, Victoria, Tasmania and South Australia Our new BDMs join our existing, experienced representatives based in Sydney and Melbourne. Julie McKeown looks after our Members in New South Wales, while Damian Jardine covers Victoria, Tasmania and South Australia. Contact Julie at jmckeown@cr.org.au, or Damian at djardine@cr.org.au to find out how they can help you.
Julie McKeown Business Development Manager New South Wales
Damian Jardine Business Development Manager Victoria / Tasmania / SA
CR advantage
december 2014
Introducing CR Voice & Data: A new dawn for CR’s ICT Solution
Church Resources regularly assess market conditions and works with our Preferred Partners to ensure that we are always provide the best possible solutions to our Members.
In 2014, Church Resources, in conjunction with Ethan Group and Optus, launched a new expanded range of technology and communications solutions to better suit the fast changing, interconnected telecommunications environment.
Our goal is to help our Members in the not-for-profit community make financial savings and make improvements to their organisation, which in turn brings benefit to the people who need it most.
This range includes mobile data (for mobile phones, tablets and wireless modems), internet access, large and complex data services, managed IT services and more.
For the last sixteen years, telecommunications has been a core part of CR’s offering, providing discounted landline and mobile services to our Members.
We believe that this new ICT solution will deliver even greater outcomes for our Members, to help our Members excel in their businesses while also reducing costs, ensuring maximum return on investment.
four key services, infinite possibilities Voice From simple, single line services, to complex multi-line solutions, our voice products can be configured and customised to suit your needs.
Mobile Connectivity for all your devices is crucial for modern business. Our mobile voice and data products provide you with complete flexibility, with a range of great handsets and plans.
Cloud Cloud services can provide greater speed, security and flexibility for your organisation’s key data requirements.
Data Keep connected with fast, secure and reliable data services, scaled to the needs of your organisation.
to learn more, visit voiceanddata.cr.org.au
CR advantage
december 2014
CR’s first Procurement event a resounding success Church Resources filled a room at Sydney’s MCA with over 150 not-for-profit CR Members joining us for lessons learned from bad procurement. The event was a resounding success with 70% of attendees confirming they found the event extremely valuable to improving procurement in their organisations. It was the mission of our not-for-profit Members that brought us all together. Our Members missions’ are all different and across the Aged Care, Education, Church, Health and Welfare Sectors, and it is the delivery of these core missions that is enabled through successful procurement practices. We were delighted to have Greg Ridder, the Chef Financial Officer at World Vision Australia join us as our Keynote Speaker and highlight how procurement enables their core mission. He spoke from the heart and openly shared his journey, challenges and some of the procurement shortfalls, along with procurement in-road
achieved at World Vision Australia. Greg clearly demonstrated the impact procurement has on their core mission by encouraging the audience to consider the order of the ”cart and the horse”, organisational participation in procurement, the road of opportunity sophisticated procurement provides, and the significance of being procurement leaders who are invited to the table of strategy and mission for the business. A panel of procurement experts then came to the stage, to share their personal lessons learned from bad procurement and provide three top tips to the audience that will benefit their organisations not-for-profit procurement. The panel consisted of: →
Harry Banga, Former Chief Procurement Officer – The University of Sydney
→
Carole Dunphy, National Procurement Manager – Mission Australia;
→
Bill d’Apice, Partner - Makinson & d’Apice Lawyers; and
→ Lynne Simpson, National Procurement Analyst - Little Company of Mary Health Care.
This panel discussion was lead by our Church Resources CEO, Luke Kenny who constantly challenged both the panel and audience on their procurement practice. He started with, we need to link what we do in procurement, to what our business is trying to achieve. Harry Banga highlighted his three most critical procurement actions as the three “C’s” consult, communicate and compliance. Lynne Simpson gave us her three top tips as ensure end user involvement, engagement and communication, obtain and setting the right specifications, and detailed and logical implementation plan that involves everyone and has clear instructions. Bill d’Apice, Partner suggested the following points, define exactly what you want from a supplier, make sure you understand the contractual arrangement – get advice if you are unsure, and confirm the supplier’s capacity to deliver – references, sector reputation. Carole Dunphy highlighted the three top benefits to procurement as review the governance in place, evaluate your procurement team capability and to create a detailed spend map across your organisation.
The event was a breakfast format, taking place at the Museum of Contemporary Art – the Rocks Sydney and provided us with a stunning view of the iconic Sydney landmarks. We were pleased, through the support of our Preferred Partners OfficeMax, FCm and Randstad who sponsored the event, to offer a hot breakfast which was eagerly enjoyed by all our guests. This was our inaugural CR Procurement Showcase to support the not-for-profit sector and share the knowledge and expertise gained through lessons learned from bad procurement. We plan to extend the success of this event and the invitation to our CR Members in other states, over the coming years.
watch the highlights To watch a video of highlights from the event, visit www.cr.org.au/showcasevideo
CR advantage
december 2014
Two new white goods and electrical services from CR and The Good Guys Commercial
Are you regularly purchasing the same white goods or electrical goods? Are you spending time asking for discount prices, running around comparing them in different stores?
We save on the product cost and also, most importantly, our resource cost. CR proficiently sources the options available, provide selection options, remove any old products, and manage delivery, installation, and invoices.
Whether you order the same set of products repeatedly, are wanting to make a large one-off investment (such as a facility refit), or would simply like lower pricing on occasional purchases, Church Resources and The Good Guys can help.
CR provides an addition to our procurement team, working for our best interests as our preferred resource for white good selection.”
Indeed, we have created two services which are adapted for the non-for-profit sector ’s needs: A Project purchase solution for major, one-off projects, and a pre-determined basket of goods service, for regular orders of certain products - all at special pricing. Our partnership with The Good Guys Commercial has delighted many CR Members, and one of these Members is House with No Steps. Their General Manager, Trisha Downes, said: “We have been extremely pleased with the efficient manner in which CR has provided us with white goods and electronics solutions.
We let CR do all the running around, and receive a guaranteed professional solution which is cost effective and consistent across our multiple sites.
CR, through the Good Guys Commercial, offers CR Members a national and centralised purchasing capability at prenegotiated discounted prices exclusive to the not-for-profit industry. The vast product range includes TV & Audio, Computers, Fridges & Freezers, Kitchen & Cooking, Laundry, Vacuums & Cleaners, and Heating & Cooling. The CR profile allows us to deal at a national commercial level with access to negotiate not only with The Good Guys but also at the manufacturer level. All this brings efficiency and confidence in your supply chain for white goods and electronics, allowing you to spend more time on other expenditure categories.
learn more To learn about how CR and The Good Guys can help your organisation, email marketing@cr.org.au
CR advantage
december 2014
OfficeMax: continuing to serve CR Members from its expanded hub in Tasmania As one of Australia’s leading workplace companies, OfficeMax Australia Ltd has years experience in delivering complete businesses, education, government and organisations. OfficeMax is a trusted Preferred Partner of Church Resources and our CR Members. It’s through a partnership that has been developed for over 10 years, sharing a joint purpose to support the not-forprofit sector and a genuine commitment of sustainable best pricing across the entire product range, that ensures OfficeMax offers our Members maximum value. Our OfficeMax partnership highlights
Not yet benefitting from CR’s special relationship with OfficeMax? CR and OfficeMax can help you save money and improve quality on vast range of stationery and supplies. If you’re not yet taking advantage of an OfficeMax account, get in touch with CR today. Email info@cr.org.au or call 1300 248 724, and we can help get you started.
solutions more than 40 solutions for not-for-profit
the success of aggregated procurement. Church Resources is one of OfficeMax’s largest customers through the collective spend of all CR Members, across small parishes and to large schools. It is our large customer status that gives us the ability to command the CR discount, preferential service and escalation support to the top. The role of CR is to extend these status benefits to all CR Members such as the CR Discount that is available to all CR Members.
How are OfficeMax further supporting CR Members? OfficeMax strives to improve its service and value to customers and made the decision in September 2013 to centralise its Inside Sales Team and relocate the sales team to Tasmania. In line with the company’s vision to be Australia’s most recommended provider of workplace productivity solutions, a centralised sales team allows each Senior Account Manager to increase contact and improve service to their customers and our CR Members. It also provides a consistent approach, improved efficiency and the ability to extend the OfficeMax expertise to reach more of our CR Members. OfficeMax has, for many years, committed
to the economic development of Tasmania, its workforce and community. The company is proud of the long-standing relationships such as working in partnership with the Tasmanian Government, education and corporate sectors and the decision to move the centralised sales team to Tasmania is further evidence of this commitment. Ray Samson, OfficeMax Alliance Manager says, “Moving to a centralised sales team allows us to provide improved service to our customers and the ability to react to our customers’ business needs faster.” “We believe our customers will see positive benefits to our new sales model and we are going to focus on getting to know our customers better than anyone else. We will use knowledge from the external market and our own customer base to create relevant, new products and services that will support our customers in the way they want and need to be supported.”
CR advantage
december 2014
How we helped Peter Canisius House For many of our Members, managing Foodservice is a business critical activity. CR Member, Peter Canisius House is a facility for adult retreats, youth ministry, staff professional development, conferences, in-service training and workshops. The CR Foodservice solution is a consultancy process that reviews and delivers results addressing key supplier agreements, compliance, supply agreements, waste reduction strategies, operations and delivery. Peter Canisius House had previously outsourced their Foodservice solutions to a contractor. They approached CR earlier this year about transitioning across to a
different model to ensure the needs of their venue were being facilitated in the most efficient way. CR analysed their existing Foodservice agreements and identified a number of cost savings and process improvements that would allow Peter Canisius House to maximise service delivery and ensure the quality of their operation. In addition, CR provided advice and expertise around labour standards, occupational health requirements and compliance with standards. Their Executive General Manager, Michele Naughton, declared herself “very happy� with the process and the provision of a trustworthy, expert resource to manage it all.
to learn more about how our foodservice solution helps our Members, email marketing@cr.org.au
CR launches its first iPad app Church Resources; now available on your iPad! Download and read your favourite CR Magazine editions on your iPad with our free app, available on the App Store. Editions are stored on your iPad, so you can read them later, even when you don’t have an internet connection. You can also tap on any links or emails inside articles, making it easy to read more information or enquire directly with CR from the app. Subscribe and enable notifications to be kept up to date about new editions or updated content. Visit cr.org.au/app to learn more and download.
www.catholicaustralia.com.au
Grab a copy of our latest Solutions Guide
Church Resources has launched the third edition of our Solutions Guide, packed with procurement solutions for not-for-profit organisations. Going to tender, completing due diligence, negotiating agreements and contract management are time consuming and expensive, while many
large corporate suppliers struggle to understand the unique concerns of the not-for-profit industry. Our new, fully refreshed and updated Solutions Guide tells you about all the ways we can help you, by bringing you best-of-breed products and sevices from top brands, tailored towards the specific needs of not-for-profit organisations. The guide is free but could provide significant savings to your organisation.
CR advantage
december 2014
our nine procurement solutions:
ICT
Business Consumables
Appliance and Furniture
Foodservice
Travel and Accommodation
Energy
Asset and Property
People
Employee Benefits
learn more To request your free copy of the new Solutions Guide, email marketing@cr.org.au with your name and address.
Make us your first resource If you would like to know more about Church Resources and how we can help your organisation, we would be happy to assist you. Email info@cr.org.au Web www.cr.org.au Phone 1300 CHURCH (1300 248 724) or 02 9439 2622 Fax 02 9439 2802 Mail
PO Box 1522, Crows Nest NSW Australia
www.cr.org.au