Crunch November 2013

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THE IN-HOUSE MAGAZINE FOR CHURCH RESOURCES

CRUNCH

Volume 2, Issue 2 November/December 2013

Happy Christmas, everyone!

Our values for Nov/Dec/Jan  Nov = Respect… it’s almost the holidays, but we have to keep going till Dec 20!  Dec = Purpose… our purpose over the holidays is to take care of ourselves and the people we love  Jan = Caring… time to care about all that ham scoffed, chocolates wiped out and beers necked

Our CR mission—deliver on the biz plan! We have drawn a close on our first quarter of the 2013/14 financial year, just wanted to remind us all about our Business Plan and the vision we want to deliver. Here are some of those exciting outcomes we can expect if we stay focused; benchmarked customer service standard to achieve; rapid expansion across our business into social media; online buying capability; new sales and marketing IT platform; CR-led Member Events program; return to ‘giving’ to those in need and

saving our members in excess of $55m.

2012/13, we will do it again.

As the image here suggests, to be successful in 2013/14 we have to head to the right and understand the vision, progressively work through the strategy and the plan, aligning our activities accordingly.

When we reach June next year and we have delivered, we will have 250,000 Readers of our publications, a 65%+ Member and supplier satisfaction rating, a benchmark and target for Employee Engagement, and contributed $500k of ‘giving’ under our Corporate Responsibility & Sustainability program.

Once we get this right, we partner and innovate to deliver. As I said recently when I took you through the budget, your role (irrespective of its structural position) is required to help us be successful. We proved that in

Our strategy for 2013/14 is a good one, so let’s deliver on it and enjoy. - Luke

Inside this issue: The Cup!

2/5

Jenny in Sri Lanka

6/9

Fire!

10

CR@Gosford

13

Our newbies

15+

Luke in Beijing

18

Listen up!

20


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