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News > Archived News > CIAT News > New Units in Jamaica Tax Administration have positive impact
New Units in Jamaica Tax Administration have positive impact Home | Use and Privacy Terms and Conditions | Site map | Contact Us | Frequently Asked Questions
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Three (3) new Units established by the Jamaica Tax
Object 1
Administration on April 1, 2009, as part of its ongoing reform, have had a positive impact. The
Seminar •
International
Customer Care Centre (CCC), Large Taxpayer Office (LTO) and the Forensic Data-mining Intelligence
Master in Tax
Unit (FDIU) have each reported positive results in the first year of their operations.
Administration and Public
The Customer Care Centre (CCC), in addition to resolving tax queries and issues, provides an outbound
Finance -
service, where courtesy calls are made to taxpayers reminding them of upcoming filing and payment
Deadline for
dates, as well as contacting persons who are less than 30 days in arrears. The CCC has received 28,900
registration is
calls and made 62,500 taxpayer contacts which resulted in J$16.9B being collected for the financial year
extended
ending March 31, 2010. In respect of the Large Taxpayer Office (LTO), the assigning of Client Relationship Managers (CRM) to
XI Edition of the
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FAAS Meeting
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CIAT Mission
specific industries has played a significant role in improving the relationship between the Tax
visit to tax
Administration and large taxpayers. On the Audit and Collections side, the LTO achieved 96% of its
authorities of
J$500M audit target and collected in excess of J$75B, representing 28.2% of total tax Revenue for the
Nicaragua
financial year.
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Misión del CIAT visita la
The Forensic Data-mining Intelligence Unit (FDIU) collected information from various databases and
Administración
cross matched them with tax records. The FDIU focused on specific groups based on risk analyses,
Tributaria de
identifying over 5,000 new taxpayers, persons on record who had stopped filing and persons who were
Nicaragua
underreporting their income and have identified potential tax of just under J$6B. Based on the success reported by the Units, their capacity will be strengthened and operations expanded during the fiscal year 2010-2011. Meris Haughton Corresponsal
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