TRAINING AND DEVELOPMENT

At SGC, we value every employee and seek to recognize and realize their potential. We regularly train employees on a range of topics, as well as offer opportunities to expand their skill sets.

REQUIRED TRAINING

All employees are required to participate in training that includes topics focused on business ethics, our Code of Conduct, cybersecurity, health and safety practices, compliance, and other topics. We have resumed a normal training cadence following disruptions related to the pandemic and our employees continue to advance in making progress on their training goals.

SGC UNIVERSITY

In 2021, we built on the foundation of our Learning & Development program to create SGC University. This program delivered 26 courses on 14 competency -based topics during the first quarter of 2021 with 164 registrations from 40 participants. We expanded upon the competency-based courses to include training on the Lean Initiatives program covering the “Customer Create,” “Style Master Create,” and “Pricing” functional categories as part of our Lean Six Sigma management approach.

SGC University will continue to focus on employee development and leverage external resources for targeted learnings, such as the Franklin Covey “7 Habits of Highly Effective People” training we offered in 2021.

We regularly receive positive feedback on our training offerings and are proud to provide tools that help our employees succeed in their professional lives. We will continue to enhance our training initiatives in 2022. “With so much going on in the world today, taking the time in 2021 to focus on extending my education was very important to both my personal and professional goals. Learning the concept and fundamentals of Lean Six Sigma allows me to better align our process improvement team with our strategic company goals. Earning my Lean Six Sigma Green Belt in 2021 encouraged one of my directors of process improvement to complete hers in 2022. Having our entire team certified is a huge benefit to the organization.”

—Leslie K.

The Office Gurus (TOG) University is an employee and management development program offered in our business process outsourcing segment. The multi-disciplinary business training curriculum allows participants to develop key competencies for success. Over the past five years it has provided TOG employees with an avenue to continue developing their expertise and advance in their careers.

Transitioning TOG University to a virtual platform during the pandemic allowed the program’s reach to grow. In 2021, we expanded the online program to include a new course, “School of Supervisors.” Eighteen employees have since completed that program. We are rolling out additional training and development programs in 2022.

IN 2021, TOG UNIVERSITY PARTICIPANTS:

LOGGED THOUSANDS OF HOURS OF LIVE TRAINING

• 3,679 hours of live, online training (webinars) • 228 participants

COMPLETED THOUSANDS OF TOG UNIVERSITY COURSES VIA TOG’S ONLINE PLATFORM

• 540 employees graduated (out of 643 enrolled) • Graduation rate of 83.98% • 8,128 courses completed

CONTINUED TO GROW AND EXPAND TOG UNIVERSITY OFFERINGS

• School of Supervisors fully transitioned to online learning platform

LEVERAGED EXTERNAL TRAINING FOR SPECIAL SKILLS

• 244 courses completed • 140 employees enrolled • 6,210 hours of external training completed

160

140

120

100

80

60

40

20

0

83 69 124 116 148

2017 2018 2019 2020 2021

THE OFFICE GURUS IN EL SALVADOR: EMPLOYEE TRAINING SPOTLIGHT

In 2021, The Office Gurus, our business process outsourcing division, enlisted management development specialists to onboard and train new hires to support growth and rapidly expanding headcount. Tasked with delivering an in-depth training program over the course of several months, these specialists helped their teams develop new skills and excel in their roles.

>95%

CERTIFICATION RATE 649

NEW CERTIFIED EMPLOYEES; 928 TOTAL CERTIFICATIONS 98.6%

PROGRAM SATISFACTION RATE

MANAGEMENT DEVELOPMENT SPECIALISTS

DIANA G.

TRAINING AND DEVELOPMENT MANAGER

LOUIS U.

MANAGEMENT DEVELOPMENT SPECIALIST

EVA B.

MANAGEMENT DEVELOPMENT SPECIALIST

RODRIGO H.

MANAGEMENT DEVELOPMENT SPECIALIST

STEPHANIE M.

MANAGEMENT DEVELOPMENT SPECIALIST

ANDREZ L.

MANAGEMENT DEVELOPMENT SPECIALIST “This has been my best experience with training.”

“The trainer was always engaged with trainees, providing feedback and helping us improve.”

“It was an excellent training, thank you for allowing me to be part of this project!”