GRAVETYE MANOR

A place of timeless tranquillity, combining calm with luxury, is Gravetye Manor. Burrowed in the picturesque Sussex countryside, the PoB venue is showcased in all its glory; and we caught up with members of the team at the manor to find out about how the finer details, paired with a prestigious accreditation, offer an exquisite guest experience.

As a venue who prides itself on attention to detail, how do you raise the level of guest experience - through which particular elements?

Our desire is to get to know our individual customers in order to personalise and tailor their stay to meet their specific needs. To raise the level of engagement, personalise interactions and pay specific attention to their likes and dislikes, this is how we provide intuitive service whilst continuing to offer warm and genuine hospitality, making the customers feel relaxed and comfortable in the hotel. General Manager – Paul Skinner

Boasting a menu of high-quality food in the onsite restaurant, how do you work to ensure your standard of dishes stand out and leave a lasting impression?

From George’s (the hotel’s Executive Chef) point of view, it’s about presenting a plate of food that speaks about the time and the place it is served. What grows best at Gravetye and when that can be picked dictates what appears on plates. George’s food is not overly fussy and is presented in a very natural way. The strength of the ingredients and unequivocal passion behind the cooking speaks for itself in many ways, and promises to deliver an unforgettable experience.

Director of Sales and Marketing – Celine Leslie

During our visit, we noticed that the different entities worked so harmoniously together - tell us about the importance of this and the benefits it can offer to visitors and the hotel staff alike... Communication is key to ensuring a seamless guest journey, and personalisation is critical regardless of occasion. Developing an intuition to the needs and requests of guests requires continuous training.

Hotel Operations Manager – Emma Greenwood

You are a PoB Hotel. What does this mean for the hotel standards and how does this accreditation affect your marketing strategy?

We have exacting standards at all levels of the business and being a member of PoB helps ensure these standards are maintained with both the inspection process and the pride we take in being a member. We don’t want to let the team down! The membership is an excellent source of referral for a small independent property like ours, and being a member of PoB is like having a powerful marketing agency on your side and is something we are very proud of. Director of Sales & Marketing – Celine

Leslie

@gravetyemanor