Issue No. 11 | 2023 www.ciobusinessworld.com
MOST
EXPERTS TECH LEADERS MAKING WAVES IN INDUSTRY, 2023
Blockchain Technology: Revolutionizing Industries beyond Cryptocurrency The Impact of AI on Future Workforce Dynamics
Editor in chief Robert Patrick
Contents Managing Editor : Smith Collins
Design Visualizer : Jack Thomas Arts & Design Director : Adam Jones Associate Designer : Erick Williams
Sales Senior Sales Manager : Scott M Marketing Manager : Andrew T Sales Executive : Mark Davis
Technical Victor Anderson
SME- SMO Research Analyst : Henry Martinez SEO Executive : Daniel Lee
Circulation Manager Alexander Nelson
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Editorial Note Pioneers of Progress
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he 21st century is dominated by technological advancements as there are visionaries that stand at the forefront, steering the ship of innovation. Today's tech landscape is reshaped by brilliance, making an impact across all industries. Thus today we bring you our upcoming editiorial - The 10 Most Experts tech Leaders Making Waves in industry, 2023. But what makes them an exceptional, let's have a look: 1. The Visionary Architect: As a mastermind in AI, this leader has redefined machine learning, transforming how technology interacts on a daily basis. It is their vision that extends beyond algorithms, embracing a future where AI integrates into every aspect of our life.
2. The Cybersecurity Sentinel: In the age where digital threats grow, these leaders has emerged as a guardian of virtual realms. It is their groundbreaking strategies and innovations that has elevated cybersecurity to new heights, ensuring a safer digital landscape for all. 3. The Quantum Trailblazer: Quantum has been a long dream, and leaders are turning it into reality. It is their groundbreaking work in quantum mechanics that opens computational doors to possibilities. 4. The Sustainable Advocate: Beyond innovation, this type of leader is driving a tech revolution with a green conscience. Right from renewable energy solutions to eco-friendly gadgets, their focus is on sustainability, reshaping the industry's approach to environmental responsibility. 5. The Crypto Innovator: Crypto and Blockchain have found a champion in this type tech. Their work is not about decentralizing systems, ensuring transparency, and challenging traditional financial norms. 6. The Connectivity Maven: Just as 5G is more faster than internet, it is a gateway for a connected world, this type of tech leader is opening avenues for faster communication, smarter cities and a truly interconnected globe. 7. The Space Trailblazer: Beyond earth, there are leaders who are pushing the geographic boundaries of space technology. From satellite innovations to Mars exploration, their work is propelling humanity into cosmos. 8. The AR Crusader: Into the future are the leaders who are making AR an integral part of our daily experiences. From gaming to educational experience, their work is turning virtual world into reality. Additionally, data is the king here, set on a mission of groundbreaking protocols, these leaders are shaping an era where individuals with more control over the digital footprint. Overall, these tech leaders are not just experts, but are the true architects of the future. Their innovations and insights are shaping world, where technology is not just a tool, but an integral part of the human experience. As we navigate the realms of AI, quantum computing, these leaders guide us towards a future where the possibilities are limitless.
Contents COVER STORY
10 Milan Dordevic
ARTICLE
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Blockchain Technology: Revolutionizing Industries beyond Cryptocurrency The Impact of AI on Future Workforce Dynamics
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CXO
26 AI How engaging with schools is key to the future talent pipeline (CXO)
34 Top Digital Technologies Shaping Retail in 2024
Business Profile
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Josean Siqueira Santos
COVER STORY
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Navigating Two Decades of Innovation and Leadership Internationally Across Industries
Director Product Development & Innovation www.ciobusinessworld.com 11
Y
ou've got to be serious at some things, at a particular age, and time. Career is one such aspect that one needs to be focused on. Launching his career in Europe and later expanding his influence in the USA, Milan Dordevic, a seasoned tech leader, is driven by a deep passion for organizational agility, project management, and data analytics. Over nearly two decades, he is boosting innovation and productivity in diverse sectors, from game development studios to Smart Cities and IoT platforms, and from Autonomous vehicles to the EdTech realm. Each step of his journey is marked by unique challenges, transformative solutions, and resounding triumphs. Navigating Global Industries Embarking on a captivating journey that unfolded across the global business landscape, Milan Dordevic's odyssey commenced in the academia of Serbia, where his fascination with organizational sciences and project management was ignited. Over the span of nearly two decades, he traversed diverse industries, from the dynamic realm of game development studios and the intricacies of Smart Cities and IoT to the traditional yet ever-evolving automotive sector. Each industry presented its unique challenges, akin to learning a new language infused with project management principles. The turning point materialized with an exciting opportunity at Proctorio, a chapter that unfolded amid the challenges of the COVID-19 pandemic. Joining amidst the outbreak, Milan witnessed the company's staggering growth of over 600% within a year, underscoring the pivotal role the company played in supporting education during unprecedented times. Transitioning into the education sector, Milan assumed the role of leading innovation and development, navigating the uncharted territory with a mission to ensure academic integrity in online assessments. The blend of technological innovation and an unwavering commitment to the cause kept Milan on his toes. The challenges faced in this new landscape were distinct, with higher stakes as the education of millions hung in the balance. Milan's leadership became instrumental in steering Proctorio through the dynamic terrain, making a profound impact and crafting an invaluable learning experience. Amidst the hurdles and triumphs, Milan embraced the philosophy that every challenge conquered is akin to scaling a new peak. The vantage point from the summit, alongside the dedicated team at Proctorio, is nothing short of gratifying. Milan Dordevic's narrative embodies
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resilience, adaptability, and an unyielding pursuit of success, a testament to the transformative journey he continues to navigate in the ever-evolving tech and education landscape. Pioneering Integrity in Online Education Proctorio transcends the realm of a conventional company; it stands as a mission-driven venture, envisioning a world where every student, regardless of their location, has an equitable opportunity to demonstrate their knowledge. The core mission revolves around ensuring integrity in online assessments, with a profound commitment to making education both accessible and credible. Its vision is elegantly simple yet deeply impactful: to furnish a fair and secure online assessment platform that transcends geographical boundaries, catering to everyone, everywhere, and at any time. The company's innovative ethos embraces the integration of cutting-edge AI and machine learning technologies. It extends beyond mere exam proctoring; it strives to level the educational playing field for students globally. Proctorio's far-reaching impact is evident in its support for thousands of educational institutions and providers, proctoring over 20 million exams annually. In the digital age, where traditional classroom confines dissolve, it emerges as a guiding force, extending a helping hand to educational institutions in upholding academic integrity. At the heart of Proctorio's essence lies a commitment to fostering a culture of integrity, cultivating the seeds of knowledge and fairness in the education sector. Each day is a purposeful stride towards creating a positive ripple effect in the vast ocean of online education, embodying a transformative force in the educational landscape. Orchestrating Leadership Harmony and Collective Growth In the realm of leadership, Milan Dordevic exhibits a mastery akin to orchestrating a harmonious melody, where each team member contributes a unique tune to the ensemble. Honored with the prestigious "Outstanding Leadership Award," Milan's leadership journey revolves around fostering a culture of continuous learning and adaptation, guided by mantras like "learning by doing" and "we rise by lifting others." With over 15 years of dedicated expertise in complex and remote project and product management across diverse continents, Milan embodies the essence of dynamic leadership.
The 10 Most Experts Tech Leaders Making Waves in Industry, 2023
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The 10 Most Experts Tech Leaders Making Waves in Industry, 2023
His narrative extends to volunteering stints at SeedSpot, PMI Phoenix Chapter, and the SAM Network, emphasizing the creation of an environment conducive to growth.
Management community in Arizona extends beyond knowledge sharing; it is a dedication to nurturing a space conducive to collective growth.
Whether leading transformative projects in previous roles or spearheading innovative initiatives at Proctorio, Milan's approach is rooted in aligning teams with organizational goals. Simultaneously, he champions a culture of ownership and accountability, transcending the mere pursuit of milestones. For Milan Dordevic, leadership is about cocreating a journey marked by collective growth, where each encountered challenge becomes a stepping stone for organizational and personal evolution.
These diverse facets of Milan's professional landscape intertwine like threads, weaving into the fabric of the transformative change he aspires to orchestrate. The pursuit of knowledge beckons, with a third master's degree in Business Analytics on the horizon, potentially accompanied by a playful venture into a Ph.D. realm.
Pioneering a Technological Revolution in Online Education In Milan's vision for the long run, he sees an expansive tableau marked by continuous learning, innovation, and steering transformative change. The narrative unfolds as a harmonious blend of finesse in data-driven decisionmaking, organizational strategy, and the infusion of AI and automation into every segment. The aim is to craft a vibrant tapestry of innovation resonating through the organizational corridors. When focusing on Proctorio, Milan perceives a vast canvas with a vibrant palette, driven by the grand ambition of leading a technological revolution in online education. The goal is to foster a culture where innovation is not just a buzzword but a driving force. Each strategic stride is directed not only at upholding academic integrity but also at propelling online learning into realms where accessibility, credibility, and fairness become the standard. The clear vision is to establish the organization as synonymous with groundbreaking solutions that redefine the paradigms of online education on every continent. Milan envisions cultivating a culture that thrives on innovation, integrity, and inclusivity, making each day a step closer to a future where education is recognized as a right, not a privilege. Charting a Visionary Course in Tech Leadership In the foreseeable future, Milan envisions a deepening commitment to continuous learning, expressing his insights through articles featured on the Forbes Technology Council. These articles transcend mere textual content, sparking dialogues within the tech community. His enduring association with SeedSpot will thrive as he mentors aspiring entrepreneurs, providing invaluable support in their journey to success. Concurrently, Milan's involvement in the Project
Within the realm of Proctorio, each project undertaken represents a strategic move toward refining educational experiences, with every challenge viewed as an opportunity to innovate. Milan perceives the real change brewing at the intersection of technology and human touch. Positioned at the helm, he plans to navigate the unfolding change, ensuring that every step contributes to creating profound impacts in the landscape of online education. Navigating Professional Success and Family Joys In the intricate dance of managing the demands of a challenging profession and a vibrant family life, Milan, a father of three, skillfully navigates the delicate balance. Drawing parallels between project management methodologies applied in his professional domain and orchestrating personal responsibilities, he employs a disciplined yet flexible approach. His meticulously organized calendar stands as a testament to this structured methodology, meticulously filled with work deadlines, family events, and community engagements. Milan ardently allocates his time with precision, ensuring a harmonious coexistence of his professional endeavors and personal commitments. Although the schedule is tight, the gratification of achieving professional milestones juxtaposed with the joy reflected in his family's smiles makes the concerted effort worthwhile. Staying organized is a key component in Milan's strategy, facilitating the carving out of valuable time for volunteer work, a facet that enriches his life. Despite the constant juggling act, the essence of Milan's approach lies in the art of prioritization, extracting the maximum value from every moment. Through a skillful blend of meticulous planning, adaptability, and an earnest desire to make a positive impact, Milan maneuvers through the complex labyrinth of professional and personal responsibilities, embodying a holistic approach towards a fulfilling and meaningful life.
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Proctorio's Cultural Symphony At Proctorio, Milan fosters a corporate culture that seamlessly blends the dynamism of a startup with the stability of an established enterprise. Despite the geographical spread across four countries and three continents, the company's global team is united through daily sync-ups, maintaining a shared vision and purpose. With offices in the US, Serbia, Germany, and Argentina, its international presence is underpinned by a commitment to common values, harmonizing diverse perspectives rooted in local cultures. Monthly townhall meetings serve as a platform to celebrate achievements from every corner of the organization, reinforcing a sense of unity. Milan's proactive initiatives, such as orchestrating engineering internships that evolved into an in-house R&D team in Scottsdale, exemplify a dedication to cultivating a culture of learning and growth. Proctorio transcends being solely a tech company, placing equal emphasis on shaping an environment that is both evolving and lively, akin to a startup, yet grounded and reliable like an established enterprise. The company's office serves as a hub of innovation with IoT implementations driven by the talented R&D team, offering smart solutions that cater to the diverse needs of all employees. It's a culture where agility meets thoughtful contemplation, and innovation flourishes while remaining anchored to core values. Navigating the Technological Odyssey for Meaningful Impact In the expansive realm of technology, Milan Dordevic's journey has been a captivating odyssey marked by a profound passion for innovation and a commitment to meaningful impact. Having traversed this dynamic landscape for a significant part of his career, Milan's vision for transformative change is deeply rooted in his wealth of experience. His foray into leading autonomous vehicle projects at BMW reflected a dedication not only to smart machines but also to shaping a safer and more efficient future of transportation. Prior to this, he steered a game development studio to become not just the most productive but a thriving space for creativity. Milan's commitment to innovation is underscored by the recognition of his endeavors, including securing three Innovation Awards from the Innovation Fund Serbia. Over the last decade, his narrative unfolds with the implementation and development of diverse technologies such as IoT, AI, AR/VR, SaaS, and Cloud solutions. These
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ventures transcend mere technological advancements, embodying a mission to bridge the gap between the digital realm and tangible benefits. Now at Proctorio, Milan's mission goes beyond code and algorithms. Leading a global force in online proctoring, he supports over 20 million students and exams annually, ensuring fair play in the domain of digital education. His impactful journey has been acknowledged with prestigious recognitions in 2022 and 2023, including an upgrade to IEEE Senior level and the Outstanding Leadership Award for his significant contribution to the technology field. Given the opportunity to wave a wand and instigate changes in the tech industry, Milan envisions cultivating a culture of innovation grounded in ethical practices. He aspires to foster a collaborative ecosystem where ideas resonate across the industry rather than flourishing in isolation. For Milan, technological advancements are not just an end but the means to forge a more equitable, efficient, and insightful world. Each project under his leadership represents a deliberate step toward this envisioned change, signaling a continuous exploration and transformation in the vast expanse of the tech landscape. Shaping the Future of Online Education with AI Proctorio stands as a trailblazer in the AI realm, its commitment to artificial intelligence tracing back a decade—a testament to its foresight in navigating the tech
The 10 Most Experts Tech Leaders Making Waves in Industry, 2023
landscape. In an era dominated by the buzz around Generative AI, the team has already immersed itself in the intricacies of artificial intelligence, attuned to the early whispers of a technological revolution. This steadfast dedication positions the company not as a mere participant in the AI wave but as a shaper of its course, exemplifying a profound and enduring impact in the education technology sector.
The magic unfolds in the realms of digitalization and automation, where Proctorio streamlines processes to not only be efficient but also a breeze to navigate through. This commitment to technological advancements is more than a pursuit of innovation; it is a pledge to revolutionize the landscape of online education, ensuring it remains fair, credible, and technologically robust. Insights for Budding Entrepreneurs
The core philosophy of Proctorio extends beyond the adoption of AI; it revolves around harnessing its potential to establish a landscape of fairness and credibility in online education. Every algorithm meticulously crafted and each model refined serves as a deliberate stride towards creating an environment where assessments are characterized by genuine and authentic evaluation. As it gazes into the future, the anticipation of new projects and continuous enhancements reflects not just an aspiration to keep pace with the AI wave but a commitment to lead it. Proctorio's reliance on face detection algorithms stands as a cornerstone, ensuring the authenticity of online assessments by verifying the identity of the test-taker. The incorporation of Blockchain technology further underlines the company's commitment to ethical sourcing and training of face detection models through distributed collection of images. Transitioning to the next page unveils its Plagiarism platform, a vigilant guardian defending authorship and document integrity with unwavering dedication.
Venturing into the tech world is an exhilarating journey filled with potential. In his own words, “My advice to budding entrepreneurs is to stay agile. The tech landscape is ever-evolving, and being adaptable to change is crucial. Don't shy away from taking risks; they are the stepping stones to innovation and growth. Being at the forefront of information is vital. Stay updated, be inquisitive, and immerse yourself in continuous learning to stay ahead in the game. Lastly, determination is your fuel. There will be hurdles, there will be setbacks, but with a determined spirit, keep marching forward towards your vision. Each challenge is a lesson in disguise, learn from it and keep evolving. The blend of agility, risk-taking, perpetual learning, and unwavering determination will not only help you navigate the tech waters but thrive and make a meaningful impact”.
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Blockchain Technology: Revolutionizing Industries beyond Cryptocurrency
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The 10 Most Experts Tech Leaders Making Waves in Industry, 2023
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nitially developed as the underlying technology for cryptocurrencies like Bitcoin, blockchain has emerged as a revolutionary force that extends its impact far beyond the realm of digital currencies. The decentralized and secured nature of blockchain has made it a disruptive force across various industries, transparency, and trust. This is how blockchain technology is revolutionizing industries beyond cryptocurrency. Finance and Banking The cryptocurrency and blockchain are associated with the application of blockchain in finance and banking that goes beyond digital currencies. Blockchain streamlines the financial processes that provides a decentralized and transparent ledger. Thus smart contracts, self-executing contracts with the terms of the agreement written into code, transforming banking operations, and enhancing transaction efficiency. Ÿ
Supply Chain Management The blockchain's ability to create an immutable and transparent ledger that has found significant traction in supply chain management. From raw material to the final product delivery, blockchain allows every participant in the supply chain to real-time information, ensuring traceability and authenticity. This not just reduces the risk of fraud but enhances the efficiency of logistics and reduces counterfeiting. Ÿ
Healthcare The healthcare industry is fuelled by patient data security and interoperability. It ensures the integrity and security of health records by providing a decentralized system. The patients, healthcare providers, and insurers can access a patient's complete and accurate medical history in real-time, and improved patient-care.
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enable automatic royalty based on predefined rules, eliminating the need for intermediaries. Ÿ Voting Systems Blockchain has got the potential to revolutionize voting systems by providing a secure a transparent platform for elections. This decentralized nature of blockchain makes it resistant to tampering, ensuring integrity of the voting process. This leads to increased trust in electoral systems, fraud, and improve accessibility for overseas voters. Ÿ Cross-Border Payments Cross-border payment systems are slow and involve multiple intermediaries, leading to high transaction costs. Blockchain facilitates cost-effective cross-border transactions by eliminating the need for intermediaries and providing a secure platform. Ÿ Energy Trading Blockchain transforms the energy sector by enabling peerto-peer energy trading. Producers of renewable energy sell excess energy directly to consumers without the need for intermediaries. It ensures transparent and automated transactions, fostering a more efficient and decentralized ecosystem.
Environmental Considerations The nature of certain blockchain consensus mechanisms, such as proof-of-work, has raised concerns about environmental impact. This industry is exploring alternative consensus algorithms, proof-of-stake, mitigating these concerns and align with sustainable practices. Ÿ
Conclusion
Real Estate The real estate is characterized by complex and timeconsuming processes, often involving multiple intermediaries. The blockchain here simplifies these processes by creating a transparent system for property transactions. The smart contracts automate tasks like property transfers, minimizing the risk of fraud.
As blockchain continues to evolve, its transformative impact on industries beyond cryptocurrency is poised to accelerate. The collaborative efforts, within the private sector in partnership with regulatory bodies, will shape the trajectory of blockchain adoption. The ongoing innovation, addresses challenges, fosters a supportive ecosystem, blockchain here stands to revolutionize industries, redefine business process, and contribute to the development of decentralized economy.
Intellectual Property and Royalties Blockchain addresses the challenges of intellectual property and royalty management in industries like music, art, and literature. Creating an unalterable record of ownership and transactions, blockchain ensures that creators receive fair compensation for their work. The smart contracts here
The blockchain technology impacts well beyond cryptocurrency, influencing diverse industries with the promise of transparency, security, and efficiency. As business continues to explore and adopt blockchain, the transformative potential is likely to reshape traditional paradigms across sectors.
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Head of Cyber/SI Sapore SA
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The 10 Most Experts Tech Leaders Making Waves in Industry, 2023
Josean Siqueira
Santos
Pioneering Cybersecurity Leadership at Sapore SA's
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hange takes place twice, once on the inside, then on the outside. Josean Siqueira Santos, a seasoned professional with over two decades of unwavering dedication in the realm of technology has brought this change. Josean's journey began as a tech enthusiast, then turned educator, teaching IT basics to peers and schoolmates. His career transformed at the age of 16 while he was working in a dairy industry, where he dived deeper into IT and Information Security. Now, with more than a year as the Head of Cyber and IS at Sapore SA, he has transitioned from being a service provider in large companies to a corporate client. Trailblazing Technologist Josean Siqueira Santos emerges as a seasoned technologist with an illustrious journey spanning more than two decades. From his early days as an
IT educator and technical support professional to his current role as the Head of Cyber and IS at Sapore SA, Josean's passion for technology has remained unwavering. His transition from a service provider in large companies to a corporate client reflects not only his adaptability but also his commitment to navigating challenges with resilience and determination. In the complex landscape of Sapore SA, Josean's strategic leadership shines through as he addresses challenges in budgeting, culture, processes, governance, and team dynamics. Undeterred by these hurdles, he steers the organization towards continuous improvement, raising the maturity of Cyber and IS. His relentless pursuit of results and his dedication to adding value underscore not just his professional prowess but also his vision for a technologically advanced and secure future.
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Journey from Brazil to Colombia and Beyond Sapore SA, a 100% Brazilian culinary gem, was founded in 1992 by President Daniel Mendez. Renowned for delivering delicious, homestyle meals of exceptional quality in Corporate Restaurants, the company's influence spans Brazil and extends into Colombia. Boasting a remarkable daily production of 1.5 million meals and a dedicated team of 18,000 employees, Sapore has emerged as a formidable force in the industry, with an annual revenue of nearly 2.8 billion. Positioned as a reference in its field, Sapore's relentless commitment to superior service for its 1.5 thousand customers fuels its ambitions for both national and international expansion.
environments. The mission revolves around innovating the daily lives of customers and delivering quality food experiences in a healthy, safe, and sustainable manner. Embracing uniqueness is a constant, ensuring a distinctive impact. Aspired leadership and recognition in the food market are pursued with tireless dedication, underpinned by integrity, ethics, and an unyielding quest for service excellence. Sapore values a spectrum of principles, including: Ÿ Quality of products and services Ÿ
Team work
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Quality of life
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Delight our customers
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Human development
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Integrity, ethics and transparency
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Trusting, healthy and lasting relationships
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Creativity, innovation and technological evolution
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Sustainability
Employee Dedication and Technological Prowess The synergy between Sapore SA's dedicated employees and the seamless operation of its technology infrastructure reflects a commitment to excellence. Employee satisfaction is evident in their enthusiasm to serve customers, recognizing the profound impact on daily lives. The well-structured Technology area plays a pivotal role, supporting numerous connections nationwide to maintain the operational integrity of ERP and ITSM. Strategic departmental separation ensures precision and promptness in delivering services and solutions, underpinned by effective task management and well-designed strategies. Unique communication practices enhance cohesion. In the role of Cyber and IS responsibility, consistent praise and feedback amplify the positive impact across all areas of the company, fostering a culture of continuous improvement. Culinary Excellence and Ethical Innovation At the core of Sapore SA's ethos is an unwavering commitment to generating and capturing value daily, crafting memorable experiences, and enhancing the quality of life within Sapore
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Wisdom for Aspiring Entrepreneurs Josean's advice for the aspiring entrepreneurs is “study, study and study, when you think you already know a lot about a subject, that you have mastered this subject well and feel comfortable within your Company on a daily basis, then study some more. Listening to the "older" people is always a great honor to learn not to make mistakes like most people do. Always be humble and close to all sectors of the Company, be friends with all employees, no matter what they do, because this way you become more human”.
AI: How engaging with schools is key to the future talent pipeline
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he letters on all our minds are of course AI and what it means for our businesses and our technology teams. What skills will be needed in the future, and how do we prepare our businesses for that future? While AI might be busy revolutionising how we work, how we interact, and how we run our lives, there is one critical thing it's not going to change unless we act quickly. Right now, we are experiencing a crisis around skills gaps in digital, tech and tech adjacent roles. All research companies, recruiters, and management consultants tell us that the technology skills gap is only going to widen. Simply, more people need better digital skills and the ability to work confidently with AI as it augments and enhances their roles. There's also a compelling need for technology and data teams to be far more diverse than they currently are. The most productive and performant businesses need to have teams that match the demographic of their customers and citizens - not just to be competitive, but also to avoid unintended negative consequences in the AI driven services being created. Despite more than 20 years of targeted interventions by progressive businesses to recruit inclusively, to create supportive environments, encourage early careers, continuous learning and 'squiggly' careers, diversity levels haven't really changed.
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Starting young Did you know that children can make career level type decisions as young as five years old? Also, between leaving primary and secondary school children's views on which careers are 'for them' continue to narrow as they are influenced by their families, communities, teachers, and peers. They then narrow again when they pick GCSEs, usually to try and match a very small number of career options. How to make schools engagement part of your talent management programme A crucial but often under-developed component of strategic talent management programmes is the implementation of a volunteering scheme that works with schools to inspire new generations to join the tech workforce in the future. Not only can this create a bigger pool to recruit from, but a well-designed scheme focusing on young people from disadvantaged or under-represented groups can also create a large and diverse pipeline of previously untapped talent. It can also create a double-digit social value return on investment, not to mention engaged, confident and motivated employees. Partnering with organisations who are trusted advisers to teachers and schools can accelerate impact both on the immediate and long-term
The 10 Most Experts Tech Leaders Making Waves in Industry, 2023
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talent pipeline, as well as deliver measurable social value at national and local levels in terms of addressing systemic issues such as social mobility. Sustainable volunteering programmes in schools are easy to implement and manage if an educational partner like STEM Learning is used. You don't need to start from scratch. The free to use STEM Ambassadors platform has a Computing Ambassador scheme which guides and supports individuals and organisations through the volunteering process.
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Your employees can: Ÿ
Quickly register and undertake the required 45 minutes of training which includes safeguarding training
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Get a free DBS check or share their DBS certificate if they already have one
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Free access to a range of self-paced and remotely delivered training such as planning and delivery an activity, how to talk inclusively, how to engage virtually in an impactful way and many more
The 10 Most Experts Tech Leaders Making Waves in Industry, 2023
If more than 25 of your employees register and log at least one activity every 12 months, STEM Learning can create a data sharing agreement which will give you access to a consolidated social impact report for all the volunteering work reported by your employees on the platform. It really is that simple to generate social value impact, build a diverse future talent pipeline, help your early career employees develop key business skills - and ultimately increase both employee retention and productivity. To better represent the world we live in, we need to continue to challenge and diversify the industry. This starts in schools. Join us! employers@stem.org.uk
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Free access to a digital community of other volunteers supporting each other
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Free access to templated, tried and tested, impactful school activities
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Free access to a 'marketplace' where teachers ask for volunteers to support them with specific asks (such as careers events or to support a competition), and where volunteers can share their offers to teachers
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Free personal social impact score based on the activities logged on the platform
Bio: Dr Nicki Clegg has over 30 years of experience as a technologist and 15 years as strategist and senior leader. She was a Chief Technology Officer for almost five years before deciding to focus fully on driving social mobility, diversity and inclusion in technology. She is now Industry Stakeholder Relationship Manager for STEM Learning helping deliver the National Centre for Computing Education (NCCE). Her role raises awareness of the NCCE and increases business engagement with schools and young people to help inspire a new and more diverse generation into careers in technology.
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The Impact of AI on Future Workforce Dynamics
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The 10 Most Experts Tech Leaders Making Waves in Industry, 2023
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here is nothing more guaranteed than the advent of AI in the new era of the business landscape, reshaping the dynamics of the workforce. As AI continues to advance at unprecedented pace, the way we work and conduct business is going through a transformation. Through this article, let's explore the impact of AI on the future of workforce dynamics.
This integration of AI is not just a technological shift but also a cultural one. The nature of work is expected to become more flexible, with remote work, and flexible schedules becoming the norm. AI can assist in managing workloads, reduce stress, and overall create a healthier work-life balance.
Ÿ Automation and Job Evolution
Ÿ Ethical Considerations and Responsibility
Ÿ Impact on Job Satisfaction and Well-being
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One of the most significant impact of AI on the workforce is the automation of routine tasks. The AI powered machines and algorithms excel at repetitive, and rule-based functions, leading to increased efficiency and productivity. While this might render few jobs obsolete, it also gives rise to the evolution of roles. The future workforce is likely to see a shift towards jobs that require human skills like creativity, critical thinking, and emotional intelligence.
As AI becomes ingrained in the fabric of business, ethical considerations become paramount. The issues related to data privacy, bias in algorithms, and use of AI need to be addressed. Companies here must establish ethical frameworks and guidelines to ensure that AI are deployed responsibly, fostering trust among employees and the public.
Ÿ Skill Reskilling and Upskilling
The overall impact of AI on future workforce dynamics is both transformative and promising. While challenges exist, embracing the changes brought by AI can lead to a more efficient, innovative, and collaborative work environment. As we navigate this evolving landscape, a proactive approach to reskilling, ethical considerations, and acknowledgment of the symbiotic relationship between AI and humans will be key to ensure a successful transition into the future of work.
As AI takes over our daily tasks, there is a growing emphasis on reskilling and upskilling the workforce. Employees here need to acquire new skills to complement AI and remain competitive in the job market. Here learning and adaptability will become key attributes, and companies will play a role in providing training programs to ensure employees to stay ahead of the curve.
Conclusion
Ÿ Collaboration between Humans and AI
Irrespective to the fear of machines replacing humans, the future is likely to witness the increased collaboration between humans and AI. AI can augment human capabilities, human capabilities, handle data, and provide valuable insights, that allows employees to focus on highorder tasks. This synergy between man and machine has the potential to drive innovation and enhance overall productivity.
Undoubtedly, AI holds the potential to contribute to inclusive growth by providing opportunities for individuals with diverse skill sets. Moreover, there is a risk of a digital divide if certain segments of the population are left behind in the AI-driven economy. Ensuring accessibility to AI education and training for everyone, regardless of socio-economic background, that is crucial in fostering inclusive growth. www.ciobusinessworld.com 31
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The 10 Most Experts Tech Leaders Making Waves in Industry, 2023
T
he retail sector is a dynamic landscape, evolving in response to new technological developments. According to recent data, investments in retail technology soared to an impressive $40.2 billion in 2020, reflecting the sector's commitment to innovation. With the rise of omnichannel customers who shop 1.7 times more than single-channel clients, staying ahead of the curve in technological advancements is not just an option but a necessity for retailers. This is my thoughts on key digital technologies that will shape the development and investments for retailers in their stores during 2024.
- Digital Signage: Display dynamic content such as advertisements, product information, or special promotions. It's a versatile tool that can enhance in-store marketing and communication. Smarter systems that utilize data and AI to provide conditional playlists, personalizing content, and interactive screens.
First get the basics in place: - Modern POS: A cornerstone of retail operations. Beyond transaction processing, these systems are often cloud-based, integrated with inventory, staff devices and CRM systems. They support diverse payment methods, including mobile and contactless payments. They also serve as a base for clienteling solutions and transaction in other areas of the store like Endless aisle and Fitting rooms.
- CRM and Loyalty solutions: Is essential for understanding customer behavior and preferences. It can collect and analyze customer data, helping retailers to personalize their offerings, increase sales and improve customer service.
- Inventory management: An efficient digital inventory management system can track stock levels in real-time, preventing out-of-stock situations and helping retailers make informed decisions about reordering and restocking. RFID plays a key role in this for many retailers. - Online, Click & collect and returns in store: In the digital age, retailers must ensure a seamless integration between online and offline channels. This includes offering services like click&collect, where customers can order products online and pick them up in-store, and easy in-store returns for online purchases. These services bridge the gap between online and physical shopping, providing customers with the convenience of online shopping and the instant gratification of a physical store.
- Queueing solutions: if you have more than two persons standing in line you are losing sales. Providing pre booking services and mobile ticket solutions let the customers brows the store increasing sales and prevent dropout.
Established solutions ready to scale: - Frictionless Shopping Experiences: Retailers will increasingly adopt self-service elements such as selfcheckout, autonomous checkout, smart fitting rooms, and endless aisle kiosks to meet immediate shopper needs and provide a friction free and more personalized shopping experience. The full merge of Online and store, always creating and offering OMNI solutions. - Empowering Retail Staff: Tools providing product and stock information, clienteling with customer purchase history, recommendations, and checkout capabilities will empower retail staff. Task management, notification, and collaboration tools will further enhance store operations. - Sustainability Initiatives: Retailers will increasingly embrace sustainability initiatives such as rental, resell, and repair services. Advanced size and fit, and virtual try on solutions, including foot and body scanners, will reduce return rates online and contribute to sustainability efforts. www.ciobusinessworld.com 35
- Store Experience: Retailers will continue with flagship stores and pop-ups to build the brand and create awareness. Malls are not for shopping it's for socializing, a lifestyle. Making the store more of a marketing channel then the place for transaction. Create interactive engagement zones within their stores to attract and engage customers. These could include selfie mirrors equipped with AR technology for customers to virtually try on clothes, share their looks on social media, or even get style recommendations. Other cool features could include interactive product demos, touchscreen displays, and immersive VR experiences that allow customers to engage with products in new and exciting ways. These zones will not only make shopping more fun and engaging but also encourage customers to visit the physical store. - Reducing cost and increasing efficiency: To enhance operational efficiency, retailers will increasingly adopt realtime data dashboards. These dashboards will provide staff with instant access to key information such as inventory levels, sales data, and customer feedback. This will allow staff to make quick, informed decisions, improving store operations and customer service. We see a continuation of smaller store formats, pop-up, and solutions to keep rent and stock levels down. - Curation: With so many options for everything, customers want personal and tailored recommendations. Social sharing and input when you shop, guides and tutorials etc. Solutions to provide help in exploration phase of the customer journeys, selecting dinners and provide grocery basket for pickup, tinder your style for fashion and online subscription models. Moving from Test to Production: - Sophisticated AI and Machine Learning: AI's role in retail is set to expand in 2024, with advanced AI algorithms driving personalized customer experiences. AI-powered virtual assistants will provide personalized recommendations and assistance, supplementing human representatives. AI-created products on-demand might also gain traction. - Extended Reality (XR): The fusion of Augmented Reality, Virtual Reality, and Mixed Reality into Extended Reality will redefine customer shopping experiences. XR will enable customers to virtually try on clothes, visualize furniture in their homes, and even tour virtual stores, bridging the gap between physical and digital shopping.
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- Hyper-Personalization: The trend towards personalized shopping experiences will intensify in 2024. Advanced AI and machine learning algorithms will analyze vast amounts of data to provide highly personalized recommendations, enhancing customer engagement, loyalty, and sales. Emerging Technologies to Keep on the Radar: - Blockchain and Supply Chain Transparency: This will become increasingly important in ensuring supply chain transparency. Retailers will use blockchain to authenticate products and ensure ethical sourcing, addressing growing consumer concerns about product origin and sustainability. - Autonomous last mile delivery: This is rapidly evolving, with advancements in autonomous vehicles and drone technology more and more retailers test this for delivery, for now most in hard-to-reach areas but will soon be more widespread. It will reduce cost, increase efficiency, increase customer satisfaction and easy to scale up and down depending on need. - The Rise of the Metaverse: Following the trend in 2023, the Metaverse will continue to be an intriguing trend to watch, potentially shaping the retail landscape in 2024. Retailers can create immersive and interactive virtual shopping experiences in the Metaverse, reaching customers in entirely new ways. Conclusion: As we start to plan for 2024, the retail industry is on the cusp of exciting transformations, with digital technologies playing an instrumental role in shaping its future. Retailers must not only stay abreast of these emerging trends but also strategically implement these technologies to stay competitive. By leveraging these advancements, they can enhance customer satisfaction, streamline operations, and foster business growth. Moreover, these technologies will not only redefine the shopping experience but also push the boundaries of what is possible in the retail sector. They will allow retailers to explore new business models, create novel customer experiences, and make their operations more sustainable and efficient. As we look forward to 2024, it's clear that the future of retail is not just about surviving but thriving in this new digital era. This exciting journey of transformation promises to unlock unprecedented opportunities for retailers ready to embrace these next-generation technologies.