The Most Valuable Tech Titans | KORE | Romil Bahl

November 2019

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THE MOST

VALUABLE

TECH TITANS 2019

BRINGING TRANSFORMATION IN BUSINESSES THROUGH ADVANCED IOT SOLUTIONS ROMIL BAHL PRESIDENT & CEO

EDITOR’S NOTE Assurance, Assistance and Achievement

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he world has witnessed many exceptional technology transformations and modern technologies have evolved and shaped workplaces in many ways. The changes can be seen from the adoption of tools like the internet and email for communications, IoT in cloud computing and electronic databases for record keeping to robots and artificial intelligence for automation. These are illustration of tech transformation and pervade every aspect of businesses and the public space.

Constant emerging technologies are helping to decrease business difficulties and eventually lead to a post digitalized world for consumer, employee and the respective business partner. Artificial intelligence (AI), IoT, machine learning (ML), AR/VR are top technology trends with technologies being adopted by many different industries. Advances in technologies have enabled companies to develop and implement smarter tools and applications to boost the entire content workcycle as well as expanding a business from a company perspective.

In this special edition 'The Most Valuable Tech Titans 2019', CIO Look emphasizes on some of the trustworthy and leading tech solution providers who have immensely contributed in this ever-evolving industry with their exceptional solutions and services.

Here is the cover featuring KORE- a pioneer, leader, and trusted advisor in the deployment of IoT solutions, empowers organizations of all sizes to improve operational and business results.

As an independent, expert IoT provider, KORE offers a unique perspective on the promise of IoT. The company helps eliminate the need to identify, evaluate, contract, and manage multiple network connectivity providers, equipment manufacturers, and professional services organizations. KORE, with its partner ecosystem, delivers all of the components required for a successful IoT implementation, as well as the proven expertise and guidance that organizations need to maximize IoT investments and achieve transformative IoT business performance.

Let's unveil such alike, inspiring interviews and stories of many such signiďŹ cant organizations in this special edition and spread a word about their contribution in making this world a better place. Also, ip through the CXO standpoints presented by some of the leading industry experts to taste the glimpse of industrial revolutions.

Enjoy the read....

Rohit Chaturvedi

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COVER STORY

08 Here is the cover featuring KORE- a pioneer, leader, and trusted advisor in the deployment of IoT solutions, empowers organizations of all sizes to improve operational and business results.

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KORE: Bringing Transformation in Businesses through Advanced IoT Solutions Arviem AG: Impacting SupplyChains with Innovative Services Infrastructure Transformation: AI Moving Towards Transformation of Industries C2XCEL: A Leading Technology Consulting Provider Mentor's Standpoint: Open Source Trends to Watch for 2019 MgO Systems: Developing Faster, Stronger, Safer And More Sustainable Building Solutions Editorial Talk: DevOps Bridging the Gap between Dev & Ops Reveal Group: Transforming Businesses for Good Salt Essential IT: Information and Communication Technology (ICT) Partner of Choice Silverware: Making The Hospitality Industry More ProďŹ table

K. Roy Editor-in-Chief

CONTENT

Senior Editor Alan Swann Managing Editor Rohit Chaturvedi Executive Editors Sourabh More

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November, 2019

Bringing Transformation in Businesses through Advanced IoT Solutions

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KORE is a single-source provider, bringing together highly complex technologies and enabling streamlined, scalable IoT solutions.

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The Most Valuable Tech Titans 2019

Romil Bahl President & CEO

We enable your IoT vision with seamless execution and a constant focus on maximizing the return on your IoT investments.

End-to-End IoT Solutions At KORE, the team supports and enables business transformations by reducing the technical and organizational complexity of implementing IoT solutions. The company's knowledge and experience, global reach, purpose-built solutions, and agility are accelerating and impacting IoT and business outcomes in a number of industries including fleet and automotive, healthcare, manufacturing/industrial, logistics and supply chain, retail, financial services, and agriculture.

As an independent, expert IoT provider, KORE offers a unique perspective on the promise of IoT. It helps eliminate the need to identify, evaluate, contract, and manage multiple network connectivity providers, equipment manufacturers, and professional services organizations. KORE, with its partner ecosystem, delivers all of the components required for a successful IoT implementation, as well as the proven expertise and guidance that organizations need to maximize IoT investments and achieve transformative IoT business performance.

KORE enables a broad range of customer use cases across the major IoT capabilities of location tracking, asset monitoring and field servicing through a variety of products and services that include global, secure, managed connectivity, innovative eSIM and other advanced connectivity solutions, hardware and devices, location-based services, and comprehensive certification and endpoint lifecycle management services.

Encouraging New Ideas As the President and Chief Executive Officer at KORE, Romil Bahl leads an executive management team completely dedicated to realizing the promise of IoT across industries. Under Romil’s guidance, the company is continually expanding its offerings and influence. According to Romil, “My management philosophy is anchored in transparency, and I believe in transformative, strategy-led change, highlighted by creativity and clarity of thought.” In terms of transparency, it’s extremely important to provide employees and colleagues with organizational updates on a regular basis and to share clear information on what’s required to move the company forward. Likewise, he expects every member of his team to raise issues and discuss roadblocks in a transparent manner so that the team can collectively solve problems in a collaborative manner. This kind of transparency helps to solidify trust and promotes accountability.

In regards to creativity, Romil believes that the best way to inspire innovative thinking is to address challenges in open ideation sessions

COVER STORY

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oT applications continue to proliferate, as companies become increasingly aware of how this powerful technology can support growth through digital transformation. Fundamentally, the ability to connect increasingly intelligent devices of all types is enabling digital transformation to happen all the way to the ‘edge’ of the enterprise. IoT applications offer unprecedented opportunities to not only cut costs and increase efficiencies but also to revolutionize business models and introduce new, diversified revenue streams. KORE – a pioneer, leader, and trusted advisor in the deployment of IoT solutions - empowers organizations of all sizes to improve operational and business results.

with all members of the team regardless of title, and create an environment that supports and is open to diverse ways of thinking. According to him, it's the best idea that wins, and his job is to ensure those best ideas are identified and resourced for execution.

growth. These include insights on addressing complex challenges in diverse market conditions and the best ways to tap into emerging market segments while energizing global teams and creating organizations that are driven to innovate and excel.

To channel the resulting innovation and promote clarity of thought, he uses a method called ‘chaos to order’ that involves analyzing creative ideas one at a time and partnering them with a strategic process. This method ensures that these ideas become actionable and impactful.

Impacting Customers with Upgraded Solutions

Retaining Top Talent The executive management is hugely passionate about retaining and attracting top talent at KORE. They have built a strong team with the right mix of skills that is supported and driven by a high-performance culture.

KORE has become a magnet for global talent at many locations across North America, Latin America, Europe, and Asia-Pacific as a result of its leadership in the market, and focus on performance and professional development. The company is continuing to build even greater momentum, as each new hire makes organization a more desirable place to work.

Enabling Growth The growth strategy at KORE is focused on three key areas: Continuously improving its foundational offerings of connectivity management, device management, and location-based services. Ÿ Expanding the breadth of IoT deployment and life cycle management services. Ÿ Evolving its IoT security, Data-as-a-Service, and data analytics capabilities. Ÿ

By delivering in the areas, which are paramount to the company’s customers’ current and future IoT success.

The company believes it can effectively simplify the complexity of IoT deployments and enable organizations to maximize their returns on IoT investments. According to the company “we deploy, manage, and scale our customers’ IoT applications through networks, services, and technology.”

With nearly 30 years of experience in consulting, information technology, professional services, and IoT in high-growth and turnaround environments, the company has learned a few things about promoting

KORE is one hundred percent focused on achieving unprecedented results for its customers and partners. The company is a global independent, by which means that it is agnostic to devices and hardware, to connectivity networks and carriers, to all parts of the IoT ecosystem except its customers’ results. It recognizes that connectivity is essential to IoT, and further, that what customers really need are successful business outcomes and a return on their IoT investment. This is why KORE has expanded well beyond connectivity to provide the consultative, strategic guidance needed for IoT success, while also delivering a comprehensive set of products and services that empower the customers to successfully deploy, manage, and sustain IoT implementations. By freeing up customers to focus on their core competencies, they are empowered to access the data-driven insights and business intelligence their connected solutions deliver, and/or to grow their businesses.

Expert Assistance Common challenges include a lack of internal IoT experience and insufficient resources to manage the complex IoT ecosystem and multiple vendor relationships with IoT solutions demand. There are also complexities associated with the number of network technologies across cellular, satellite, wifi and unlicensed spectrum, unfamiliar logistics management and coordination processes, and the frustration and lost revenue associated with delayed time-to-market releases. These factors are driving a disappointing failure rate of IoT pilot or proof-ofconcept engagements.

KORE assists its customers, to tackle these challenges by helping them look around the corner to see what challenges are coming and stop guessing at solutions. The company guides customers through the complexity of their environments, the number of tasks they need to implement to successfully deploy their IoT solutions, and the myriad of IoT market choices they have to make by serving as an independent, single-source provider for its customers. KORE leverages its decades of IoT

As a pioneer in the space, KORE understands and can help you navigate the vast IoT ecosystem.

expertise and unparalleled portfolio of connected products and services to accelerate solution deployment and provide a foundation for scalability and growth.

Aligning Success with Customer-Centric Approach KORE entered the market almost two decades ago as an M2M and IoT MVNO, serving customers with global, secure, managed connectivity. Growing from just one carrier partner to more than 20 of the world’s major carriers – including its own, independent core network – KORE now serves over 6,200 customers and supports more than 9 million active connections around the world.

KORE is certainly proud of its growth in the IoT connectivity space.

However, it considers that model as “KORE 2.0.” The next era, as mentioned before is evolving the company from an IoT connectivity provider to a truly global IoT solutions provider. The company realizes that the customers need more than connectivity to succeed in IoT, and have responded to these needs by expanding its portfolio in alignment with its three-pronged growth strategy.

The biggest lesson KORE has learned from its pioneering role in the IoT market is that success is about simplifying the customer’s adoption of IoT. It is necessary to stop asking customers to figure out how to put all the building blocks of a solution together themselves, and instead focus them on the most important parts of their own business. This customer-centric approach is the result of evaluation and investment across almost every aspect of the business, from the product offerings to support services, and everything in between.

Future of IoT According to the company, the most significant innovations will come in the areas of advanced connectivity, including eSIM and iSIM leadership, application management and data-as-a-service (DaaS), security management, as well as reporting and analytics. As more and more companies are able to move their IoT programs from proof-of-concept to full-scale deployment, there will be additional resources and learnings available to build the momentum for this promising area of business transformation. And KORE will be at the forefront.

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Arviem AG Impacting Supply-Chains with Innovative Services

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loud computing and software programs have significantly improved product tracking, with real-time updates on the movement of goods globally. It allows business firms to adjust production schedules and inventory levels on a real-time basis. Such systems are being used for diverse management functions like inventory management or transportation management and they are ensuring the elimination of blind spots and inefficiencies. One such cloud-based platform is Arviem AG. The company solves the challenges of obtaining visible and intelligent trade by offering real-time end-to-end cargo monitoring services.

Arviem provides visibility and insights into the flow of goods and finances within the supply chain, enabling supply chain, logistics, security, and finance professionals to have a real-time, holistic overview of the movement of their assets. The company is offering a full, carefree service to customers that allow them to track all their global shipments, regardless of the transportation mode or the logistics service provider, on one single platform.

Below is their story, Seeing the inefficiencies in global supply chains, the arising security issues after 9/11 and the lack of visibility and control supply chain professionals had over the movement of goods globally, Arviem realized that with the emerging new technologies it is possible to improve the status quo and bring transparency into how supply chains operate. The company aspires to become a ‘one-stop-shop’ for services when it comes to optimizing various aspects of the supply chain, whether it is about inventory management, working capital, carbon footprint, or demurrage and logistics costs.

Arviem offers’ IoT enabled supply chain visibility services by monitoring the location and condition of goods in transit in real-time with sophisticated sensor devices. Besides realtime event notifications and alerts, supply chain professionals can also rely on Arviem’s

“We provide traceability from ‘doors closing to doors opening.”

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Arviem AG

Stefan Reidy CEO & Founder

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cargo monitoring platform to manage their goods in transit. While the company’s IoT based services help clients to digitalize parts of their supply chain without the need for investigating into new technologies, hardware or staff, Arviem’s scalable, pay-per-use service offers a possibility of a quick ROI by reducing costs and enhancing efficiency. With this service, customers can monitor their shipments with ease, reap the benefits of the gathered data while Arviem takes care of all the rest.

Stefan Reidy is the CEO and Founder of Arviem, he is a supply chain enthusiast, and a visionary. Stefan has over 20 years of experience with innovative technologies & business models in the supply chain, which he gathered both by working for corporations and in the startup environment. Before founding Arviem, he was responsible for IBM’s Secure Trade Lane Solution, developing innovative solutions to improve security in international trade. Stefan’s passion and industry expertise have been important for Arviem’s development ever since. He often shares his knowledge with university students professionals periodically at various events.

The company sets itself apart from the competition by being the only provider of supply chain visibility as a hassle-free service. It aims at implementing supply chain visibility and cargo monitoring services as easy as possible. The company makes sure that the customer has the right amount of monitoring devices at the right time and the right location of the shipment, from the start till the shipment has reached its destination. Additionally, having the collected cargo monitoring data in the core of Arviem’s new service offering, the company has already developed new services that rely on the data hidden in supply chains.

Arviem’s goal is to provide visibility and insights into the flow of goods and finances within the supply chain, enabling supply chain, logistics, security, and finance professionals to have a real-time, holistic overview of the movement of their cargo. By having access to data and insights, clients are enabled to make educated decisions to optimize their physical and financial supply chain, eliminating blind spots and inefficiencies. The company’s vision is to maximize the value of the insights it can generate from the collected data and help their clients to bring their supply chain to the next level.

To demonstrate, the company’s carbon footprint reporting and emissions monitoring solution reveals where carbon emissions are concentrated in the clients’ supply chain. Clients can leverage the collected data when making key business decisions with regards to the supply chain; such as, how to reduce energy use and how to lower the carbon footprint of logistics operations.

With the aggregated data, supply chain and logistics managers can develop less intensive supply models to reduce the energy consumption of the supply chain and lower the company’s carbon footprint.

Thanks to Arviem’s services, clients know where their cargo is located in any given moment, the environmental conditions it is exposed to and if it’s security has been breached. If disruptions arise (cargo experiences shocks, unfavorable temperature or humidity conditions, an intrusion or door opening or unexpected transshipment is detected) clients are noted immediately so they can take corrective action. Arviem’s monitoring platform provides an overview of all shipments in an easy to use, visual, user-friendly management dashboard, making it possible to access any information of the cargo’s journey at fingertips.

Another innovative service leveraging the power of cargo monitoring data that Arviem has developed is focusing on optimizing the working capital management of organizations. The company enables the optimization of the financial and physical supply chains by making goods in transit financeable through monitoring the location and condition of the cargo in real-time. The company provides traceability from ‘doors closing to doors opening’ serving as an independent verifier for regulatory purposes as well for real-risk mitigation.

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AI

Moving Towards Transformation of Industries

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n the recent years, Artificial Intelligence (AI) has transformed various industries and helped to perform better and achieve success in their respective arena. An ideal amalgamation of human intelligence and machines has proven that it can create wonders in the businesses. This attachment of human intellect with the machine assists businesses, to automate their day-to-day activities, to understand customer behaviors, to decrease work expenditures and to create occurrences on an individual level.

Therefore, business individuals need to keep a close eye on the latest developments occurring in AI industry. This information can be vital as they can utilize AI in areas where it can create profit for them.

There are various industries that are already utilizing AI in their respective business functions and are getting benefited.

Following are some of the leading industries that have utilized AI as an instrument to optimize their operations: 1. Healthcare Healthcare sector has shown a positive response to assimilate AI in its field. That is the reason; Healthcare has received enormous funding to develop and execute AI. The modern day machine intelligence is assisting healthcare sector to examine medical data extracted from X-rays, CT scans and various other tests.

Segregation of this information is important as doctors go through the patient’s history to check and diagnose illness.

Healthcare experts are dependent on their years of experience and prefabricated algorithms to acknowledge the symptoms of an illness. However, sometimes they overlook and make mistakes unconsciously. A BBC report titled ‘AI Early Diagnosis Could Save Heart and Cancer Patient’ stated that

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Infrastructure Transformation nearly 20% of experienced doctors make mistakes while diagnosing patient's illness. Therefore, this arduous as well as daunting task is certainly made easier by AI. There are famous examples of utilization of AI in healthcare sector. The Babylon AI doctor app avails speech recognition to interact with patients crossexamines carefully against its database and provides necessary treatment. Another interesting healthcare AI, Molly by Sense.ly -virtual nurse app- links patients to scientific recommendations and help, with the assistance of proprietary categorization engine pays attention to the patients and replies appropriate response to them. Microsoft’s Hanover project utilizes machine comprehension with natural language processing to forecast productive cancer drug compatible to the patient.

2. Automobile and Logistics Automobile industry is witnessing crucial shifts such as autonomous driving, connectivity, electrification and divided mobility. It is anticipated that the automobile industry will experience rise in economic growth by shifting from conventional to disruptive technologies and unconventional business models.

On October 14 2015, Tesla announced that it is going to launch an autopilot car i.e. a car with self-driving capability. The car is expected to drive itself from coastto-coast with the help of autonomous navigation. Other car makers are aiming to implant AI services like Amazon’s Alexa. This will authorize passengers to selfcommand car technologies with the help of natural language voice orders.

German premium car maker Mercedes-Benz has deployed voice command personal assistant in CES show 2018 held in Las Vegas. Its arch business rival BMW followed the footsteps and decided to adopt Alexa and its assimilation into its handpicked BMW and mini automobiles. KIA Motors has also proclaimed that it is thinking about assimilating Google assistant in its cars.

It is the need of the hour for any business to perform better in its services and increase profit as much as possible. It is expected that machine learning (ML) will empower systems to an extent that they will comprehend the data and utilize it to increase their performance. This is where AI comes into the picture.

The association between AI and ML can create wonders in logistics, where time is a paramount entity.

The logistics sector gathers extensive data from diverse sources such as websites, smartphones and various telematics tools. Predictive analytics not only rearranges delivery schedule but also predicts subsequent orders which gives logistics sector an advantage to utilize its resources effectively.

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Interestingly, AI does not stop there. It assists in semiautonomous driver assistance, autonomous fleets for ride sharing, engine overseer and forecasting maintenance for automobiles.

addition, a Virtual Assistant in the kitchen can also be utilized to handle kitchen machines.

Virtual Assistants such as Amazon Echo as well as Google Home incorporates ‘Routines'’ attributes which allow these Virtual Assistants to carry out many tasks on a single command given by the user. This means a user can create a 'Routine' command which will instruct the Virtual Assistant to start multiple tasks it supposed to execute.

Also, AI has been assisting logistics sector to construct supply chains beforehand with the help of advanced systems. This computer assistance in automobiles delivers goods in the efficient manner which is essential for the success of a logistics company. The forecasting helps logistics to avoid disastrous calamities such as difficult weather situations, traffic delays and many unexpected occurrences.

Industries are constantly trying to update themselves by adapting new technologies. AI is transforming industries and helping them to grow their businesses. It is going to advance into more sectors. It will help human beings to operate risky tasks, decode universal issues and take care of various human tasks. We can definitely anticipate a future where AI will be the new normal.

3. Marketing and Advertising Marketing sector has changed drastically over the years.

Customers anticipate for a personal experience and it is the need of the hour for marketing sector to change itself and adjust accordingly. They are required to leave the conventional methods of marketing and concentrate on enhancing their communication, execute demands as well as aspiration. This adaptation of AI is vital for marketing sector as reluctance to implement this new technology can lead to loss of business for the company.

AI assists marketers to find and forecast customer attitudes. This precious information allows marketers to carry out impactful keywords and communicate with consumers on a more personal level. Moreover, chatbots also help to execute this communication in a less expensive, effective and in a persistent way.

On top of it, AI generates ideas which are subdivided into many sub ideas. This way the risk of catering a sole idea is eliminated and various ideas can be catered according to customers and their preferences. Brands have started to acclimatize on this useful technology and are focusing on selected customers. Startups have also begun to apply AI with the help of AI automated personalization and compelling video content.

4. Virtual Assistant A Virtual Assistant can help you to handle smart home devices. This feature will allow you to administer door locks, lights, appliances and many smart home devices.

There are Virtual Assistants available in the market, which show the capacity to function as an intercom. A user needs to place Virtual Assistants in every room to communicate with others. Amazon Echo’s ‘Drop In’ feature enables users to interact with each other from different rooms.

Users can also utilize Virtual Assistants to shut down and start TV sets on compatible television models. In

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Jim McNeese Owner & CEO C2XCEL

C2XCEL A Leading Technology Consulting Provider 26

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C2XCEL

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he telecom industry has come a long way where its evolution has disrupted advanced IT and networking systems. These advanced technologies have enhanced the capacity of data storage and required strong networking systems making them more reliable and secure.

Headquartered in Allen, Texas, C2XCEL is a professional technology advisory firm, providing strategic technology solutions for small and mid-sized businesses and enterprise-level companies. As an advisor, they seek to increase operational and financial efficiency using time-tested techniques.

Having years of diverse experience, C2XCEL is able to create cuttingedge recommendations that will transform client's network infrastructure. C2XCEL customizes a no-cost, comprehensive solution designed to fulfill immediate needs while considering future technology requirements.

The organization's goal is to eliminate the obstacles and frustrations involved with the creation and implementation of a solid infrastructure foundation. This partnership creates a resultoriented environment where the best solutions are born and executed. C2XCEL acts as a technology compass – setting client's on course for success and efficiency.

Having over 50 collective years of technology experience, the team at C2XCEL has worked with many different sized clients, with varying technology needs. As well, they have worked with different technology service providers.

Together, these experiences have educated the C2XCEL team that no customer and no service provider are alike; in fact, their experience has proven that no two projects are the same, even if the same service

As your advocate, our goal is to eliminate the obstacles and frustrations involved with the creation and implementation of a solid infrastructure foundation.

providers and the same services are involved.

C2XCEL has created a proprietary process called ACT, which Analyze, Consult and Transform the technology environment. Using this process C2XCEL works with their customer to create a comprehensive inventory of active services. This allows them to understand what is active and billing and analyze the environment. From there they will consult with the customer to determine if the current technology provides an ideal environment, and what changes are necessary to attain their ideal environment. The company will then work with multiple services providers to create solutions to fulfill the needs, and often times lower the cost, while increasing bandwidth and network infrastructure. C2XCEL then works with the customer to narrow the service provider options to only those that best fit the requirements and works with those service providers to produce contract language and pricing so the client is able to make an intelligent selection.

At that point, C2XCEL transforms the technology landscape for the customer by project managing each component of the order to ensure it installs and functions as expected.

Technology is in a constant state of growth and evolution; therefore, it is necessary that C2XCEL remain vigilant to the changes. This allows

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them to offer the very best technology solutions, which will help the client maintain an up-todate landscape. Currently 5G and SDWAN are driving platforms in technology. SDWAN (Software Defined Wide-Area Network) has proven cost effective for most customers and allows them to utilize all data connections without having to designate connections as primary, secondary, tertiary, etc. SDWAN is several years into production, but 5G is very new and the benefits unknown to most people. C2XCEL is able to explain 5G, or any technology platform and whether it is a good fit for the customer, based upon their needs.

One vital part of the C2XCEL team is project management. After many years in the industry, Jim is one of the few in his field who understands the importance of having a project management team. Having dedicated employees monitoring each project, beginning at contract execution through turn-up of the ordered services, C2XCEL has removed the requirement for customers to chase status of a project with the services provider.

This allows the customer to focus on their business, while C2XCEL works with the services provider.

As an unbiased technology advisor, with access to over 250 services providers, C2XCEL provides the best of the best to their customers.

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Their solutions are strategic and tailored for each project. Their team becomes one with the customer throughout the life of the account becoming an invaluable asset when the services provider's contacts move-on.

About the Leader With over 20 years of experience in technology, Jim McNeese, owner and CEO of C2XCEL, is able to guide customers through the myriad of service providers and their respective service options. He works within the customer's technology requirements to develop strategic solutions that will evolve with the organization.

Jim's 10-years of service in the U.S. Army enhanced his ability to see 'the big picture' in any situation, which means every customer can rest assured C2XCEL will explore all available technology avenues to achieve the goals.

Along with Jim's industry knowledge, his desire to establish a team that supports and builds upon his skills to create a dream team for each business opportunity. This team acts as the catalyst to inspire and incite augmentation of the technological landscape and becomes an extension to each customer's team.

Testimonials: "C2XCEL is a professional organization who provide value-added services immediately. They have literally become an extension of my IT staff – providing rock-solid solutions for all of my data communication & Telecom needs. The cost savings they have provided to our global Law Firm allow us to invest in other avenues of technology. I look forward to many more years of our partnership with C2XCEL. Thank you for everything!"

“C2XCEL has proven to be a valued partner and facilitator as we execute a highly aggressive growth strategy. Opening 50-60 locations each year, we've found C2XCEL to be a strong force behind our WAN, redundant integration, and hosted voice program.

With new locations consisting of new construction and retrofitting existing structures, C2XCEL has, and continues to provide management of circuit orders and installations. Their oversite allows us to focus on our business, yet remain on schedule with our store openings. This has been a great advantage to us, and should certainly be an advantage to any organization, regardless of size.” https://c2xcel.com

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Mentor’s Standpoint

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ollowing several mergers and acquisition this year, 2019 will see open source investments starting to pay even more dividends. Given how it has become the driving force behind much of the world’s cloud-based systems, companies need to keep a close eye on the open source trends that could impact their strategies for the months to come.

Providing even more impetus for this is the recent launch of what many consider to be South Africa’s first truly digital bank. Focusing on ‘behavioral’ banking, all its systems are cloud-based highlighting the security, availability, and redundancy of going this route.

Moreover, it is built on open standards all but giving the death knell to those who think proprietary is still the preferred method of doing business.

With deals such as Microsoft and Github as well IBM and Red Hat, this open source-driven environment will see organizations in a position to take the best aspects of these businesses and come up with something truly great. Thanks to the growth of the Internet of Things (IoT) and the resultant explosion in data points, companies understand that they need the resources of cloud-based systems to extract the most relevant insights.

Next year will be an intriguing one to see where the cloud and the open standards approach will be heading.

Strap in and enjoy the ride.

About Obsidian Systems Obsidian Systems is an established supplier of Open Source software solutions. The company was started in 1995 as a services provider targeting businesses and organizations looking to integrate and leverage off Linux infrastructure. Obsidian Systems has expanded its knowledge base in partnership with subsidiaries Cape Town based Autumn Leaf and GuruHut.

The days of relying exclusively on proprietary solutions to do this are long gone. Open standards have become part of the approach many organizations take towards implementing technology innovation. And those that have not done so yet, will soon follow as they seek to find relevance in an increasingly digital (and connected) world.

This will also likely impact the cost of solutions. Using open standards is resulting in products being developed faster as data is analyzed in virtually real-time.

Understand what customers want and providing the customization to do so, have become integral to the operating environment today. And the secret to this must be the open source foundation on which this is built.

The expansion of skills is now a formidable team with Java™ expertise aligning our Enterprise Open Source solution for retail, supporting technology and consulting services across enterpriseready open source infrastructure, big data, collaboration and agile IT strategies for your business. Obsidian Systems and its subsidiaries strive to bring three legs to the South African market: the first being vendor-certified products, the second bein g local skills providing consulting, development and support and the third being vendor-certified training and certification. With these three elements, any organization can trust the enterprise open source solution provided.

Local changes The imminent arrival of several international data centers in South Africa (two from Microsoft and one from Amazon Web Services) will have a significant positive impact on the local market. This not only shows those skeptical of the cloud that investments are being made, but, more importantly, South Africa is viewed as a platform for growth into the rest of the continent when it comes to the cloud (and open source).

The evolving landscape is seeing business requirements also shifting. Next year will see a veritable land rush for position in the cloud environment. More C-suite decision-makers are open to going, well, open, and vendors and service providers are clamoring for market position.

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MgO Systems Developing

Faster, STRONGER, SAFER and

MORE SUSTAINABLE Building Solutions

Todd McKay Founder

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Mgo Systems

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n 2010, the McKay family home burned to the ground in a matter of minutes due to an electrical fire that started in the garage. Fortunately, it was during the daytime, and everyone escaped with their lives, albeit with little more than the clothes on their backs. For Todd McKay, MgO’s founder and former general contractor and electrician, this event would solidify into a single mission: to build stronger, safer buildings. This mission led to the creation of MgO Systems Ltd.

that destroy homes, buildings and lives every day, yet the construction industry maintains its dedication to the same disaster-prone materials. MgO Systems Ltd. exists to change this narrative by building faster, stronger, safer and more sustainably.

MgO Systems Ltd. recognizes that traditional materials for constructing walls, roofs, and floors demonstrate unacceptable performance when it comes to the devestaing effects of force, fire, water, mold and insects. Thus, they’ve developed, and now manufacture, technologically-advanced building solutions for various construction applications such as commercial, residential, education, hospitality, healthcare, etc.

In the last hundred years, technology has driven every industry in the world forward except for construction.

The production of commonly used materials, such as Portland cement, has some of the highest carbon footprints on the planet. The time to build is lengthy and continually changing, costing clients millions in project delays and change orders. Traditional construction materials are built to minimum standards that are frankly, unsafe and unreliable. Thirty years ago, you had seventeen minutes to escape from a house fire; today, that has been drastically reduced to just three minutes! In 2013, 100,000 people throughout southern Alberta were uprooted from their homes due to catastrophic flooding. In the 2016 the forest fire that devastated Fort McMurray claimed 4400 homes that were either totally destroyed or contaminated beyond repair. Just last year, 88 people were killed in the California fires and 10,000 buildings destroyed. Fires and floods are only two events in a long list of disasters

The company’s proprietary building technologies, developed around patented magnesium oxide-based construction materials, are used in the design and manufacturing of the C3 Engineered Wall Systems.

These systems provide clients with greater structural performance, superior fire rating with no toxic offgassing, resistance to mold, mildew and insect, increases insulation efficiencies and enhances acoustic performance. The utilization of digital component technology affords custom design integration and precise off-site manufacturing to provide an all-in-one solution that is both cost-effective and quick to build.

MgO Systems is, at its roots, a technology company.

Striving to push environmental responsibility with its

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For too long, the buildings in which we live, work, heal, and play have been built to minimum standards, a ecting safety, quality, health and sustainability. It’s time for change.

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sustainable North American made building products developed inhouse by its own Ph.D. Chemist, Dr. Doug Brown and his team of scientists.

construction such as the International Builder’s Show and Greenbuild. They also have a MgO Insiders mailing list for anyone and everyone who wants to stay in the know. Insiders receive only relevant information: upcoming presentations or conferences, bi-monthly blogs and company press releases. The aim is to better inform people about the current state of the construction industry and to open their minds to new technologies and better materials.

Each member of the management team has been personally selected by Todd for their unique set of skills and experience to build his vision into reality. MgO Systems curates a family-style culture harnessed around integrity and a passion for technology, innovation and creating meaningful change.

Todd has over 30 years of diverse construction experience as both a contractor and business owner.

It's his vision and dream for truly building better has led the company to where it is today. Change is constant, and with the right mindset and committmentfor a better way, MgO Systems is well on its way to becoming industry leaders.

MgO’s goal is to disrupt the traditional construction industry and to create safer, greener standards for building. Its primary strategy to achieve this is to continue gaining market share with new projects and by educating people through conferences and forums that focus on innovation, green technologies and

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Bridging the Gap between

&

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Additionally, both dev and ops strive towards achieving a similar goal of making their customers feel happy and satisfied, yet they utilize completely contradicting approaches to reach that purpose. On one hand, development aspires to impress its customers with their new enhancements. Whereas on the other hand, the operational team wants its customer base to use a stable and tested system – free from bugs and operability inconveniences.

or centuries, humans have had a propensity to pit two or more teams with distinctive functionalities against each other – even when they are on the same team. This dynamic can be witnessed even in traditional business enterprises, between software developers and operational staffers.

The rivalry between Dev and Ops has been prevalent for decades causing one of the most prominent challenges for organizations to manage their IT capabilities. Overcoming from this rift and identifying each other as partners rather than rivals, can be crucial for a business to attain success.

But due to opposing priorities, a friction gets created when they are combined, making it even harder for dev and ops to communicate in an efficient manner.

The Battle Scenario – Before and After the Advent of DevOps Before DevOps came onto the scene, both Development and Operations worked in an isolated manner. The only time they crossed-paths were during the release phase.

The development team, already notified about the release date, intended to interject some new and additional features before the time of release. Whereas the operational team knew from beforehand whether the current release version had any new or additional features interjected. This way, before deploying the release to the customer’s site, the Ops team performed rigorous testing to be satisfied with its stability and operability and only then permitted its deployment.

Conflict between Development and Operations Although there isn’t any doubt concerning the various technical as well as business advantages that an organization can reap upon combining Dev and Ops, but they comprise of entirely unique goals, metrics, and approaches.

Development primarily lays focus on producing new systems and applications and ensures that customers get to use the same as fast as possible. On the contrary, operations look from a different aspect altogether; wherein they primarily focus on ensuring a speedy and bug-free stable system.

The arrival of DevOps and its rise in adoption led to a paradigm shift from this culture. Developers now no longer need to wait for a release date to bring-forward new and enhanced features. Instead, they have the capability to release new features on a regular basis by

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Editorial Talk

using the concept of Continuous Integration and Delivery.

This has prompted developers to emphasize that the operation team must manage this regular flow of new features imperatively before it gets deployed to the customer’s site. But this approach gave rise to a new problem, as Ops have to deal with a pipeline of releases at a regular interval due to this. They now need to be extremely attentive and careful about the quality testing of the systems as the deployed builds on the customer site may or may not be entirely free from bugs.

Ÿ Ÿ

as staging or production, so as to react and prevent any issues from cropping up and spreading, respectively.

Operations need to be much more flexible in their approach in accepting regular or frequent changes.

Operations should facilitate an effective and healthy collaboration with the Development team.

From the Development Perspective Sound engagement needs to be performed to assess the quality metrics that Ops emphasizes on, to track customer production systems and quality. Ÿ Dev need to be more involved with the testing of their own code in the production phase instead of leaving out from the field after writing the system or application code. Ÿ Developers should facilitate an effective and healthy collaboration with the Operations team. Ÿ

The Resolution The most feasible and obvious solution to this opposing friction is the synchronization between Dev and Ops, popularly termed as DevOps. Coined by Patrick Debois, known as “the father of DevOps,” DevOps is an operational philosophy that helps to bridge the gap between Development and Operations by emphasizing upon integration, collaboration, and communication.

Hence, it can be safely exclaimed that both Dev and Ops team need to change substantially in their functioning and outlook to successfully adopt the DevOps methodology.

Adapting to DevOps culture is by no means a silver bullet, as it brings with itself a considerable amount of changes.

But upon successful communication between developers and operators, an organization will be able to reap significant advantages through the same. The battle between Dev and Ops may continue for years, but DevOps has the distinct capability to bridge the gap between the two.

It is the most salient methodology through which an organization can check and assure a balance between development and quality. In order to reach an equilibrium point in this resolution, both Dev and Ops need to embrace the DevOps methodologies by modifying their outlook and their way of working, as follows: From the Operations Perspective Ÿ Extensive monitoring of all running environments such

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Ian Crouch CEO & Co-founder

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Reveal Group

REVEAL GROUP Transforming Businesses for Good

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ith a mission to help clients accelerate their transformation programs by applying bestof-breed technologies, Reveal Group was founded back in 2005. The group's focus on enabling operational excellence and workforce optimization eventually led it to Robotic Process Automation (RPA) in 2014. Reveal Group's early RPA engagements convinced them of the need to establish partnership with cutting-edge technologies to enable scalability and sustainability. While RPA is often bandied about as easy to implement in small settings, implementing a program at scale requires fit-for-purpose infrastructure as well as experienced management and strong governance standards. Helping clients achieve this foundation from the outset enables future scalability and selfsufficiency, the hallmark of Reveal Group's business model today.

Core Values Reveal Group is driven by core values that guide their business, developments and partnerships. As the organization continues to grow and evolve, these three values remain constant.

Innovation: Reveal Group encourages bold, imaginative and dynamic ideas, relentlessly challenging itself to bring clients breakthrough results. They value taking risks, inspiring creativity, and learning from its outcomes. Ÿ Collaboration: The Reveal Group team empower each other to make change and unleash new potential in an environment built on openness and trust. It has fostered a vibrant, trusting, and sociable culture, where doors and learning are always open.

It is a critical tenant of the organizations success to share and collaborate in order to achieve the ultimate outcomes for clients. Ÿ Integrity: Honesty, openness and respect are fundamental to Reveal Group's success and integral to the way it operates. The passion for the work it does and pride in its outcomes solidifies the importance Reveal Group places on its clients. Ÿ Excellence: Their reputation for delivering worldclass outcomes inspires us them be the best. Reveal Group set standards high so they can exceed expectations and strive for the best results for their clients. Ÿ

The Specialists in Robotic Process Automation Reveal Group specializes in RPA and Intelligent Automation (IA) technologies. The firm's business model is predicated on helping clients achieve operational excellence through automation. A critical tenet of this approach is enabling clients to develop their own internal capabilities to drive ongoing benefits sustainably and independently. Blue Prism is Reveal Group's technology change agent of choice, since forming a strong partnership in 2014. Despite Reveal Group's modest size (100 employees) in comparison with some of the firms also competing in the space, it is consistently ranked as as one of Blue Prism's largest, most successful global partners, working with clients around the world.

The Farsighted Leader Before founding Reveal Group in 2005, Ian Crouch, CEO and co-founder of the organization served at the most senior levels of the financial services industry and

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“

is responsible for growing Reveal Group into the leading specialist consultancy it is today. Crouch served as the CIO at National Australia Bank and as the Vice President of EDS, A.T. Kearney, Booz Allen, and Hamilton. The experience gained at these organizations highlighted a gap in the market, one that over the past decade he has worked to fill with Reveal Group.

Reveal Group is your Intelligent Automation specialist. Clients look to us to achieve sustainable and scalable business results through Automation.

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Strategizing for Success Amidst Volatile Technological Changes Reveal Group has made a conscious decision to leverage RPA as a gateway technology to enable clients on the journies to optimize business operations and eventual digital transformation. The firm's strong technical and architecture chops combined with its approach of enabling clients to build and run their own automation environments helps yield effective baseline automation programs. Horses For Sources (HfS) Research has seen many automation programs stalled by perpetual POCs, lack of internal talent cultivation, limited governance, weak change management, poor demand management, and minimal benefits tracking.

Reveal Group knows that mitigating these pitfalls requires enterprises to establish and run robust automation operating models; otherwise, the programs will wither once the implementation partner leaves.

Reveal Group brings the benefit of its pure-play experience with RPA, including an array of accelerators in its cache of internal IP, and post-departure health check capabilities to get enterprises on the right track and keep them there. While Reveal Group has built its reputation as a Blue Prism specialist, as it expands its geographic footprint, it will increasingly encounter clients with other or multi-vendor RPA environments.

Reveal has already inked partnerships with TrustPortal and UiPath to support a wholistic approach to the RPA space for clients going forward.

What's in Store?

Reveal Group's plans for 2019 and beyond include relocating its headquarters to New York with a continued operational focus on expanding its practices across North American, Australia and beyond. The firm will also expand on its stature as a certified Blue Prism partner, as well as building out it's UiPath practice in line with the renowned Robotic Operating Model it already offers.

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Salt Essential IT Information and Communication Technology (ICT) Partner of Choice

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loud Computing paradigm has given the opportunity and capability to the entrepreneurs to achieve their business goal. It represents an opportunity for all businesses to save their time and budget with resources focused on innovation.

Hence just like salt, cloud technology is an essential ingredient to your business transformation. Salt Essential IT provides collaboration, connectivity, & support services to the businesses and paves the way with innovative new technologies and IT solutions in the markets. The company has been serving thousands of organizations since 1998 with personalized solutions delivered by internationally certified subject matter experts.

Changing technology can be daunting and expensive if not supported by experts. Also, the company’s experts ensure that consumers benefit from the perfect solutions to drive their business’ growth and digital transformation. Salt Essential IT enables the business to operate better, generate revenue, and boost with happy employees by its solutions. The company is known to make the impossible, possible for the customers, and ’Salties’ are very proud to be a part of the Salt family.

Empowering Customers Salt is one of Africa’s select award-winning Microsoft Direct Cloud Solution Providers, supporting customers ranging from small and medium business to enterprise. The company’s mission is to empower each other, it’s customers, and it’s economy. The company delivers expert solutions and services in data-centers and hybrid/cloud solutions that allow its customers to be disruptors in their respective industries. As their core focus is understanding its customers’ business. Apart from its competition customers can buy a license, or a computer, from thousands of other IT Companies. The company believes in the empowerment of each employee to take on the challenge of delivering quality services that will impact the customer experience in an efficient, productive, and collaborative manner. Customers get guaranteed up-times and access to email while ensuring security and compliance.

Salt will involve the vendor for architecture support and confirmation and where needed to engage with a third party to ensure a successful consumption of products and solutions once procured by our customers. By putting the customer first, the company is an ICT partner of choice. The company’s biggest challenge lies in vendor support, which it manages through good relationship management to ensure its

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Salt Essential IT

Sonja Coetzer Chief Operations Manager

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customer is always top of mind for the channel. The company is tackling one customer at a time through short workshops to teach them about the power of the technology they have procured to drive collaboration, productivity, and disruption. At Salt, it only provides the very best AntiVirus available in the world to its customers. The company continually strives to do its work in new & better ways, bringing new and better technology to the customers.

Just like Salt is an essential ingredient in every dish, technology is an essential ingredient to business transformation.

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Securable and Reliable Salt’s focus is on understanding the customers’ business and their ICT needs to manage & securely achieve core business goals. With solutions such as Security eXchange Point, or SXP, ensures its customers’ employees are always connected to their cloud services reliably and

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securely, from any location or device. SXP provides systems and tools to ensure their company and their employees’ data is secure. Its Information eXchange Point provides a secure and productive environment for the customers. Employees and stakeholders get access to the latest Word, Excel, PowerPoint, etc, as well as the very secure and stable Windows Enterprise, for a fraction of the cost of the traditional licensing vehicle.

Documents are secure as only certain people are allowed to edit or share the documents. Secure to Secure Site Connectivity (S2SC) is groundbreaking technology allowing securely connect the branches to the concerned Head Office, and all offices to the world wide web. Disaster Recovery (DR) is the process of getting crucial data duplicated, in a safe, secured, and easily accessible place. Online Backup Service (OBS) allows protecting your critical data securely so that customers can concentrate on the key focus of the business.

figure out how to solve the problem. Customers only pay for a portion of that person’s time, and the resource is shared, making that usually unaffordable and unattainable skill accessible to all.

Overall Impact Salt’s vision is to positively impact everyone and everything connected to it. The company believes in the empowerment of each employee to take on the challenge of delivering quality services that will impact the customer experience in an efficient, productive, and collaborative manner. The company’s goal is to empower all companies in all the industries to take on their delivery challenges and Impact each client through digital transformation. The company strives to make a positive impact on each other and the customers in all it says and does.

As Salt is a hybrid-cloud based service and solution house, it affords the much-needed agility to cope with the ever-changing technology that its customers require to be industry disruptors meeting the needs of their clients. The company’s goal is to challenge the status quo and in doing so, change lives for the better, by embracing and sharing better technology.

Driving Down Costs Salt closely works with its clients to understand their business needs, goals, and objectives and accordingly formulate and design an ICT environment that drives down cost yet increase productivity and yield. Through the company’s various Software as a Service offering, it can deliver Email eXchange Point that allows the customers to be connected from anywhere at half the cost. The company also allows its customers to be disruptors in their respective industries while driving down the cost of ownership of their Information and Communication Technology (ICT). Its solutions are known to save businesses up to 50% on IT costs. Its Exchange Online plan offers a secure corporate email for a low cost.

Passionate and Motivational Leader To evolve IT leaders need a clear vision embarking on the journey to the cloud. Those who stay ahead of the cloud trend will be able to control and shape this transition.

Sonja Coetzer, Chief Operations Manager, at SALT says, "I am honored to work with such a brilliant, forward-thinking team who embraces a Cloud-first model, delivering smart yet effective and inclusive solutions to our clients". She is a living example of how choosing the right technology tool can bring a huge amount of delivery excellence to any job and shares this passion with customers, staff, interns, and students alike. Having worked all over SADC, she has been able to reach thousands of people and helped them grow personally and professionally by introducing and exposing them to her world full of technological pearls.

Time Matters Salt Essential IT understands that it has embraced the fourth industrial revolution digital marketing approach, focussing its time and efforts mostly on reaching its customers through easily accessible mediums, such as social media and internet-based platforms. The company’s Desktop eXchange Point enables our customers to work from anywhere at any time, making work always accessible. Pro Plus even share the documents and have multiple people work on the same document at the same time from different places that saves time.

Sonja fell into IT over 20 years ago and had her first exposure to the love of her life when she met Windows 3.1. She grasped the infinite power ICT products and solutions could offer to change lives for the better, and of course like any other marriage, for the worse. Sonja is passionate about IT and in particular, Microsoft and will take every moment and opportunity to apply it to her everyday life and customers’ environment.

Salt’s sleeping server replicates data real-time between data center’s and if hardware fails or disaster strikes, the sleeping server which wakes up and keeps the employees working. By accessing the right skills to solve the customer’s problems, they don’t waste time trying to

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“

We bring more to the table, so you can bring more to yours.

—Nick Thalas,

Founder & CEO

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SILVERWARE Making The Hospitality Industry More Profitable 46

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Silverware

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long with other sectors, technology has also played a crucial role in the hospitality industry.

Through technology, businesses in the hospitality industry are able to provide personalized and enriching experiences. Not only this, technology has also enabled businesses to reduce their costs, enhance operational efficiencies, and improve services and customer experiences.

technology has been at the forefront of Silverware's growth.

Silverware’s customer-focused solutions are installed in thousands of table and quick service restaurants, some of the most recognizable hotels & resorts, bars & nightclubs, private member facilities, assisted living communities, corporate/institutional cafeterias, stadiums, and casinos around the globe.

With a mission to improve the profitability of businesses by relentlessly delivering the most innovative and beneficial technologies in the hospitality industry, Silverware was incepted.

Silverware reaches its potential customers by utilizing social media platforms, articles and advertisements in industry magazines, exhibiting at tradeshows, and more. By doing this, the company is able to share its technologies and showcase its incredible list of customers. Silverware is a ‘people first’ organization and this is clearly displayed through its marketing initiatives. This approach allows Silverware to share content and connect with its customers on a deeper level. Silverware also releases a bi-monthly newsletter that highlights what is new with the Silverware Family, software updates, news from its partners, upcoming events, and more.

Silverware’s Founder & CEO, Nick Thalas, is a software engineer by trade. At a very young age, he was inspired by how software was able to create efficiencies across all industries. As a software consultant, he was contracted by a semi-private golf & country club to source a point-of-sale solution. After researching the available solutions on the market, Nick presented a few options to the operation: one of which included him developing a custom developed point-of-sale solution.

The golf club decided to take Nick up on his offer and within a few months, the first version of Silverware POS was launched.

Now, the company is focused on being the go-to hospitality provider who is synonymous with elevating the guests experience. Silverware loves being that silent partner who is unrecognizable to the general population but is enabling their favorite F&B outlets to bring more to the table. By continuously launching new technologies, and integrating with like-minded organizations, Silverware is poised to continue helping its customers expand.

Nick Thalas has been heavily involved in the company’s expansion since day one. His attention to detail and relentless attempt to drive efficiencies to better the guest experience is infectious. Silverware is widely recognized as the first company to build a graphical Windows-based POS solution and was one of the first to launch a mobile cloud solution. Nick has been instrumental in changing the way the industry thinks about technology within the hospitality space and continues to push the limits. Combining industry leading technology, a great team at Silverware, and integrating with like-minded organizations has helped spring the company forward.

It understands what beneficial and innovative technologies people need to better their businesses.

The company stands behind a strong team, with service to match its customers expectation and they can always count on Silverware. Pushing the limit to create efficiencies is what it does.

Testimonials “Silverware Enables me to check real time sales of any given product at any given time” – Dave Sidhu, Owner and Operator, Mas Playas Restaurant Group

Trusted by the most notable brands around the globe, Silverware is a leading developer of advanced hospitality technology. The company’s technology enhances every aspect of the guest experience, from when the first customer walks in, until the last one walks out.

“Silverware’s various integrations and reporting capabilities allow us to focus on what we do best – thoroughly delight each guest.” – Nick Kroeger, Manager of Business Systems, Oliver and Bonacini Hospitality

Silverware’s hybrid-cloud point of sale solution is the most scalable and user-friendly on the market. Its solution provides the efficiency and security needed by the most sophisticated establishments in the industry.

Silverware combines a white-gloved implementation process along with industry-leading technology to ensure that it is helping its customers create an elevated guest experience. Pushing the limit of

“Accor has 5,000 + hotels worldwide. The point of sale system is a critical piece in supporting our operations.” – Ted Chuckmala, Executive Director of Technology, Accor Hotels

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