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12 Best Business Communication Trends for 2023
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Queen Anne- The Powerful Woman Ruler Of England
Sydney Opera House
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Na'ilah Amaru
Advocacy and Policy Strategist
A Woman of Choice, Composure, and Courageous Character
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From Editor’s Desk
“A leader is one who knows the way, goes the way, and shows the way.” —John Maxwell
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number of people working in and for advocacy systems aim to improve the respect and protection of the human rights.
One such person working relentlessly in the system to uplift the lives of many is Na’ilah Amaru. Featuring for CIO Women’s this special edition of The Most Inspiring Women Leaders to Watch is her story. Na'ilah has extensive knowledge about how to effectively transform ideas into action, and action into policy — specifically in the areas of community engagement, issue campaigns, government relations, coalition-building, civic leadership training and consulting, and program evaluation. Over the last two decades, Na'ilah's career has spanned nearly every aspect of the advocacy spectrum but always focused on empowering underserved communities through civic engagement and public policy. Her unconventional journey is a true example of setting goals and accomplishing them with confidence, competence, and constant hard work. Na'ilah's advocacy journey began when she learned the consequences of not having any power. Being invisible was a driving force to take her first steps into advocacy. When she left active duty military service, her new mission was to create and expand opportunities for grassroots governance by using public policy as a primary tool to effect positive social change for underserved communities.
Shalmali Shalmali W.
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Publisher CIO Women Magazine Chief Editor Shalmali W. Marketing Coordinator(USA) Pamela Wilson PR & Marketing Coordinator Jimmy B. Business Development Executive Monica Sanders Creative Design Head Sankalp K. Social Media Manager Narendra S. Digital Circulation Manager Garry Williams This list is NOT a ranking. The companies on listed in magazine serve different aspects of the market, making ranking them in any order except revenue impossible and unfair. We try to bring a perfect platform for business organization to showcase their valued products/ services. Copyrights © CIO Women Magazine | 2022. All Rights Reserved. The images and content included in this magazine should not be copied, transferred or reproduced in any form or by any means, electronics, mechanical, photocopying, recording, otherwise, without proper permission from The Enterprise World. The Enterprise World solely owns all the reprint rights.
PR News Section
HR Tech platform GreytHR tops G2’s Best HR Products list for 2022 in multiple categories Ÿ The platform has amassed a total of
20 leader badges as part of G2’s Fall 2022 evaluation Ÿ Based on reviews from G2’s user
community and a comprehensive research and evaluation methodology, greytHR has earned inclusion in 65 G2 research reports during Fall 2022. Bengaluru, 22 December 2022: GreytHR, a leading HR & Payroll cloud platform, has earned the Leader badge in 20 categories as part of G2’s Fall 2022 list of Best HR Products. Also adjudged as a High Performer in 5 categories, GreytHR has earned the 35th spot in G2’s Best HR Products for 2022. While this is the first time that GreytHR has figured in G2’s 2022 list of the Best HR Products. G2 is the largest and most trusted software marketplace, and figuring in its annual list of Best Software products is a mark of recognition for the featured brands and products. Applying its unique algorithm, G2 arrives at each assessed product’s result score after considering various data points compiled from its users, social media and other online sources. greytHR has been consistently moving up in terms of user reviews, customer satisfaction and market presence within the G2 grid.
Commenting on the performance, Girish Rowjee, Co-founder & CEO of greytHR said, “We are proud to have been adjudged as a Global leader for Core HR and Workforce Management according to G2 in the Small-Business Asia Regional Grid and the MidMarket Asia Pacific Regional Grid respectively. GreytHR has also ended up ranking brilliantly in 8 sub-categories, including Payroll, Workforce Management and Core HR for MidMarket and Small-Business users. This recognition is reflective of the huge strides we continue to make in terms of enabling businesses achieve all-around productivity in their HR and payroll processes and thrive in today’s competitive landscape.” Founded over a decade ago to provide automated solutions in the HR domain, greytHR has successfully leveraged Information Technology (IT) solutions to help its clients extract greater employee efficiency while improving their job satisfaction levels. greytHR offers an extensive suite of products catering to organizational needs, including leave & attendance management, HR & payroll processing, an employee self-service (ESS) portal and a mobile app. It even provides professional guidance on the latest HR & Payroll practices through its online platform greytHR Academy. Read more about G2’s Best HR products list for 2022 and how
greytHR came to be one of the global leaders in the HR Software space today. About GreytHR: Greytip Software is an HR software company serving global SME businesses through a cloud HR platform ‒ greytHR. The greytHR platform is a popular cloud HR & Payroll software with 15,000+ customers and 18 lakhs+ users. The platform offers 40+ tools in areas like core HR, payroll, leave and attendance, statutory compliances, expense claims, employee self-service, and much more. Headquartered in Bangalore, India, Greytip has branches in Mumbai, New Delhi, Chennai, Hyderabad, Pune and Dubai. https://www.greytHR.com/
C O N T Cover Story
A Woman of Choice, Composure, and Courageous Character
The Many First Women
Queen Anne- The Powerful Woman Ruler Of England
E N T S Article
12 Best Business Communication Trends for 2023
Monuments
Sydney Opera House
The Many First Women
The Powerful Woman Ruler of England 12
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England has had a long history of successful rulers, and a fair share among them have been women. Great Britain and England are the countries that have had some powerful reigning queens at the time when there was no male heir for the crown. These women rulers were infamous for their ruling and some were best known for being the longest-reigning and the most successful rulers in the entire British history. However, in the history of British monarchy, it has always been a tradition that the throne is passed on to the eldest son of the monarch, regardless of how many older sisters are present in the family. This is probably the only reason why the country has had just a few, but very successful queens. If you have ever had a chance to go through the history of British monarchy, it is very apparent that among the many queens England has had, the queen played two major roles in her life. One is that she was usually used as a political pawn in state dealings and the second
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infamous role was that of producing as many heirs as she could. However, even through these difficult situations, there have been eight queens that have ruled England, and who have also managed to notch up pretty impressive records during their reigns. Two of the eight queens have achieved the world record of being the longest reigning queens, two have had the record of having some of the shortest reigns of the country, one of the queen went on to become the country's oldest ever monarch, and one of the queens was an heir right at the time of their birth.
and the other four died childless and without any health issues.
Protestant on the insistence of King Charles II, her uncle.
Among all these famous monarchs, let us dive in deep in this history of one particular queen, Queen Anne of Great Britain.
In the year 1683, Anne was married off to Prince George of Denmark, a rather handsome and a devoted companion. One thing that created a political stir all over and made controversies in the monarch was Anne's close friendship with one of her childhood friends- Sarah Jennings Churchill, who was the wife of John Churchill, the first Duke of Marlborough. The magnificent lady soon became a close friend of Anne's and had Anne in her power.
Queen Anne was born on the 6th of February of 1665 in London England. She was the queen of Great Britain and Ireland from the year 1702 to 1714, until she died in the same year. She was also the last of the Stuart monarch. Queen Anne had always wanted to rule independently , but due to her intellectual limitations and later due to her chronic ill health issues made her to rely heavily on A few other interesting facts the court ministers. These about these queens that make the ministers then directed England's book is that one of the queens efforts against France and Spain never did achieve her rightful during the War of Spanish place on the throne, one of them Succession, between the years should have never been on the 1701-1714. throne at all, and one of the Queen Anne's reign was mainly queens was the only one in the entire history of British monarch characterized by the bitter rivalries between Whigs and who was inaugurated by the Tories, which later cause mayhem parliament to rule as a joint and a sort of uncertainty over the sovereign. And three of the succession of the throne. queens, albeit being born in the royal family, were in fact not the Childhood and Upbringingdaughter of the previous ruling Queen Anne was the second monarch. daughter of James, the Duke of All of these eight queens of York (King James II) who ruled England have ruled the country from 1685-88, and born to for a total of just about two mother Anne Hyde. Even though hundred years. Four of these her father was a Roman Catholic, queens produced about she was brought up to be a seventeen heirs between them
Having had the princess in her full power, with her sweet and kind words and an innerving charm, Sarah was the one who had persuaded Anne to side with the Protestant ruler Willian III of Orange, and the stadtholder of the Netherlands. And then in the future, William was the one who overthrew James III in 1688. Going by the Bill of Rights of 1689, William and his wife, Mary, who was Anne's elder sister were then made the king and Queen of England, placing Anne in the line of succession. Albeit being sisters, Anne and Mary were known to have a bitter relationship and fell-out. In the year 1694, after Mary's death, King William slowly cultivated Anne's goodwill. But even then, he clearly refused to let Anne handle the reign during his absences from England.
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Anne was known to have been pregnant 18 times between the years 1683 and 1700, but only five of her children were alive, and among those five, only one son survived infancy. After his death in 1700, Anne had lost all
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Settlement of 1701, where she was designated as the successor of the Hanoverian descendants of King James I of England through his daughter Elizabeth. hopes of providing herself and with her the three kingdoms of England, Scotland and Ireland with a successor. And with this, she also accepted to the Act of
The Reign of Queen AnneIn the year 1702, Anne was announced as the Queen upon the death of William in March of that
year. Right from the start of her reign, Anne was influenced and motivated heavily by her intense devotion to the Anglican Church. Having been brought up that way, Anne grew to strongly detest the Roman Catholics and Dissenters and had a great sense of sympathy for the High Church Tories. It was also the time when she wanted to be free from the domination of the political parties. Queen Anne's first ever ministry, even though it was predominantly Tory, was spearheaded by two neutrals namely, Sidney Godolphin and the duke of Marlborough. There was a decrease in the influence of Sarah Churchill, who was now the duchess of Marlborough, over Anne, even though the duke remained the commander of the British forces. Over the years, as Anne progressed in her reign, she soon discovered that she had a strong disagreement to the Tories on the strategy for the war. The Queen, Marlborough and the Whigs, all wanted to dedicate the English troops to the Continental campaigns, while on the other hand, the Tories believed that England should keep the enemy occupied principally at the sea. As a consequence, as Marlborough began to accumulate great and pretty impressive victories on the
Continent, more and more pressure was being exerted on Anne to admit Whigs to the administration. Even though, she resisted obstinately, and in the period also grew cold towards the duchess, who then adopted the cause of the Whig politicians. By the year 1707, the duchess had been replaced in the Queen's affections by someone named Abigail Masham, who turned out to be the tool of leading the Tory, Robert Harley, who later went on to become the first earl of Oxford. In one year, by 1708, the games and schemes by Harley and Masham started causing great embarrassment to Anne, and with this she was forced to dismiss Harley and succumb to some of the most prominent Whigs admitted in her administration. As the war prolonged, the entire nation turned against the Whigs. And then in the year 1710, Anne was capable of expelling them and thus appoint a Tory ministry. In 1711, Anne dismissed both the Marlboroughs from her service. Two years later, in the year 1713, there was an agreement made between Spain and Britain which granted the British a monopoly to continue their slave trade with the Spanish colonies. Under the Act Asiento de negros, the monarch of Britain was qualified to supply these
Spanish colonies with 4800 African slaves per year for a span of about 30 years. This contract was primarily assigned to the South Sea Company, a company in which Anne had some 22.5% of the stock. The advancing age of the queen and her infirmities made the next succession a critical issue in the monarch. The Tories, who were a primary part of the administration at the time, were in good and constant contact of Anne's exiled Roman Catholic half-brother, James, the Old Pretender. He was someone who was excluded by law from any kind of succession. Despite of this fact, the suddenness of Anne's final illness and death thus frustrated any plans the Tories might have had to capture the throne for the Pretender. Anne's last stint was securing the Protestant succession by placing the lord treasurer's staff in the hands of one capable, moderate, Charles Talbot, the Duke of Shrewsbury. He then presided over the accession of the Hanoverian prince George Louis or King George I from 1714 to 1727.
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NAILAH AMARU Advocacy and Policy Strategist
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COVER STORY
Na'ilah Amaru A Woman of Choice, Composure, and Courageous Character
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M
eet the woman of the hour, Na'ilah Amaru. An Advocacy and Policy Strategist who has seamlessly navigated the broad political landscape from local neighborhoods to City Hall and Capitol Hill. With a wealth of experience of 20 years, she has largely served within Democratic politics in both liberal and conservative states. Na'ilah has extensive knowledge about how to effectively transform ideas into action, and action into policy — specifically in the areas of community engagement, issue campaigns, government relations, coalition-building, civic leadership training and consulting, and program evaluation. Over the last two decades, Na'ilah's career has spanned nearly every aspect of the advocacy spectrum but always focused on empowering underserved communities through civic engagement and public policy. Her unconventional journey is a true example of setting goals and accomplishing them with confidence, competence, and constant hard work. Advanced Education Qualifications Na'ilah earned her master's in public administration with a concentration in policy analysis from the University of Texas San Antonio; a Master of Public Policy with a concentration in non-profit management from Georgia State University and a Master of Science in Urban Affairs with a concentration in urban planning at Hunter College. ; and both a BA in political science and a BS in criminal justice from the University of Texas at San Antonio. Distinguished Military Service Na'ilah joined the U.S. Army three days after high school graduation and when she returned to civilian life, she embarked on a career that centered on public policy as a tool for creating social change. She is an Army veteran and ammunition specialist with distinguished service in Iraq. She was the lowest-ranking soldier and only woman to receive her battalion's Soldier of the Month recognition, and also was awarded an Army Commendation medal for exemplary service. The Turning Point Na'ilah's advocacy journey began when she learned the consequences of not having any power. Being invisible was
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COVER STORY
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a driving force to take her first steps into advocacy. When she left active duty military service, her new mission was to create and expand opportunities for grassroots governance by using public policy as a primary tool to effect positive social change for underserved communities. Unifying Interests, Building Coalitions, and Aligning Agendas From City Hall to the Beltway, Na'ilah's extensive political background has built her reputation as a diligent self-starter with a successful track record in organizational and campaign management. Within her first two months as executive director of the New York City Council Black, Latino, and Asian Caucus, Na'ilah redefined the role by coalescing 26 council members around one unified agenda and adeptly balancing competing interests with shared legislative priorities.
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Na'ilah has served as a legislative aide to U.S. Congressman John Lewis and policy advisor to former Atlanta Mayor Kasim Reed. In her long-standing career, she has also worked as a grassroots organizer, direct-service non-profit manager, mayoral policy advisor, Capitol Hill staffer, nonprofit consultant, government executive, and public interest lobbyist, among other positions. Across each role, she has spearheaded crafting public policy, political agendas, campaign strategies, and messaging at the city, state, and federal levels. Leadership is more than just its Name Na'ilah quotes, "Leadership is not found in a title. Anyone can be a leader at any point in their career, and it's up to us to find or create opportunities for us to make an impact in whatever space we're in." Driven by her mission and diverse network, she offers a vast interdisciplinary background with expertise in many
COVER STORY key areas. She uses her platform to strengthen engagement between communities and their government officials while keeping the constituents they serve at the forefront of legislative conversations.
Education is the way to Excellence
Working with intense curiosity, relentless tenacity, and a deep personal commitment to civic leadership and community engagement, Na'ilah builds bridges between government, non-profits, and everyday people.
Her Master's in Public Administration helped her understand how to effectively manage government and nonprofit organizations. Her Master's of Public Policy helped her understand through political philosophy and quantitative analysis, how policies are developed, implemented, and evaluated. Her Master's in Urban Planning helped her understand the impact of land use decisions in creating the political, social, and economic geography of cities.
In roles including grassroots organizer in Georgia, a legislative staffer on Capitol Hill, and managing NYC's largest political caucus, Na'ilah deeply understands how to maneuver an ever-changing political landscape, build consensus, and transform ideas into public policy.
Each of Na'ilah's graduate degrees has helped inform her work and deepen her understanding of her field.
Experiences are the Foundation for Entrepreneurship Through a combination of political acumen and military discipline derived from distinguished service as an ammunition specialist in the US Army, Na'ilah has earned a reputation as a disciplined tactician with a well-honed ability to navigate shifting political landscapes while driving forward organizational and campaign goals. Acing all her Roles and Responsibilities Na'ilah is a contributor to the award-winning Brown Girls Guide to Politics podcast and blog, serves on the Democratic National Committee's Young Professional Leadership Council, board member of Citizen Action New York, and is Lead National Trainer for Vote Run Lead, changing the face of political leadership by training women to run for public office - and win. She is also a frequent media commentator, panelist, and keynote speaker on politics, racial and gender justice, and civic engagement. A Book to define Na'ilah's Life Journey When asked, if there will be a book written on her life journey and what will she name it, Na'ilah with compassion stated, her biography would be named Combat Boots and Pearls! Elaborating on the name of the book, she stated, she has the rough and tumble grit of a soldier, and pearls because she has learned many lessons in her journey – plus, her fashion trademark is wearing a classic string of pearls. Also, her experiences in the Army have prepared her in many ways for the battlefield of advocacy, and she understood the importance of the pearls of wisdom we all learn along our respective journeys.
Na'ilah's personal life experiences have influenced the entrepreneur in her by helping her adopt the key characteristics of a successful entrepreneur. For example, she is not afraid to fail, she employs critical thinking, and she has clarity of vision. She doesn't let the fear of failure prevent her from making strategic or tactical decisions. Na'ilah believes that if we stay within our comfort zones then we never innovate and think (or push) beyond what we think is possible. Also, critical thinking is key to her work as she is constantly interpreting different points of information and assessing what information most impacts her work. And lastly, Na'ilah is fierce and has a clear vision of what she is building, with whom she is building it, and why. With such clarity and focus, she can make better-informed decisions about how she moves in advocacy spaces. An Advice to the Younger Self "Believe in yourself." Na'ilah recently explained to a mentee that she spent a great deal of her career hiding behind her credentials and experiences. As a woman of color navigating maledominated spaces from the military to the political sphere, unless people knew her resume, there was always a question of her qualifications. Every time she stepped into a room, she had to validate why she was there. Na'ilah fondly states she wished back then someone told her she was enough, she didn't need multiple advanced degrees
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to prove that she was competent or that she didn't need experience ranging from the grassroots to Capitol Hill to prove that she deserved to occupy political spaces. She made those decisions because she knew her accomplishments and credentials had to be on point to be taken seriously. "For women of color, every day we navigate a society that tells us we are not enough. In those moments of uncertainty and self-doubt, know that your skills and expertise have prepared you to succeed. Also understand, your worth is not rooted in any job title or salary, but rather in recognizing your own value without condition. Regardless of degrees, certificates, or awards, know that you are enough," concludes Na'ilah. Conquering the Challenge When Na'ilah first began her career, a key challenge she faced was that she did not look like many people in the rooms who were leading policy conversations and making legislative and budget decisions. As such, her presence and expertise were often overlooked, However, with time, she understood that her insightful experience provided a unique perspective that was often missing. That's when she realized her voice could make a difference. Informing and Empowering Next-Generation Leaders Being a member of the Democratic National Committee's Young Professional Leadership Council, Na'ilah connects and engages millennial voters with the Democratic Party through voter registration, political engagement, and fundraising. Na'ilah also develops and facilitates workshops to support individuals to take on leadership roles in their communities. She delivers training materials designed to cultivate effective community leaders with the expertise to address the community as well as societal issues so that they are empowered to make a positive impact within their communities. She also is a consultant on issue campaigns and works with advocacy groups on their political strategies. Advocating for Greater Civic Engagement Whether at the grassroots or national level, Na'ilah passionately advocates for everyday people to step into their full power and potential by pursuing various leadership and
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organizing roles in their communities, as well as the nonprofit and public sectors. Her commitment and compassion for the community is a symbol of true leadership. By governing her rights and powers most effectively, she envisions a future where everyone thrives. Presently she is working with local community groups , educating and mobilizing constituents to engage in various tactics aimed at bringing voting reforms to New York. Na'ilah is also leading a racial equity and gender justice campaign called #JustPay which fights to end poverty wages for human services workers, a majority of whom are women and people of color. Empowering Women in Leadership Na'ilah is a vocal proponent of women claiming their place as political and social power brokers with the capacity to lead communities and create change.
COVER STORY She was also a key founding member of the New York Organizing Committee to develop a new chapter of Emerge America, an advocacy group that recruits and trains women to run for Democratic office. She also travels across the country and serves as a national trainer with Vote Run Lead, the nation's largest and most diverse training program for women to run for public office and win. Being a contributor to Brown Girls Guide, she shares hard-earned lessons from her journey with young women of color who are interested in entering politics with a purpose. Adaptation of the Post-Pandemic Advocacy Change During the pandemic, traditional tried and true tactics of advocacy such as face-to-face interactions, ad hoc hallway conversations, and informal coffees were no longer options. Effective advocacy tactics have changed in that they will most likely be hybrid moving
forward as digital technology is incorporated into long-term strategies. However, it is important to note that virtual tools can exclude and marginalize community voices due to limitations in access to technology. Advocates are still trying to find the balance between in-person mobilization and Zoom rooms to engage government decision-makers and everyday people. However, there are many tools in the advocacy toolbox, and advocates will discover the most effective combination of digital and traditional advocacy. A Purpose-Driven Future Serving a purpose and fulfilling her passion, Na'ilah plans to continue using policy and advocacy as a tool to build communities. She looks forward to using her skills and expertise to create spaces at the intersections of politics, people, and policy to serve the needs of marginalized communities.
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12 Best Business
Commun
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nication Trends for 2023
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1. Video conferencing While video conferencing has been around since the 1980s, new technologies have changed how teams work together. Video-enabled phones, tablets, and apps allow employees and management to screen-share, conduct presentations, and communicate in real time. Web-based video conferencing services have also made it easier for teams to meet in virtual rooms, which has greatly improved collaboration efforts. Most video conferencing solutions also come bundled with online collaboration tools such as document sharing, text chat, and screen sharing in Business Communication Trends. 2. Cloud-based apps By storing company data in the cloud, your organization can access anything, anywhere. Cloud-based services and apps are also accessible on mobile devices — making it highly convenient when collaborating on projects and communicating with your team. With real-time editing capabilities and other advanced sharing options, many Business Communication Trends are opting for cloud intranet software due to its flexibility. 3. Chat Services Chat services are an immediate and direct way to collaborate with team members without the complicated email threads. You not only get the information you need faster but can also use a range of media types including video and video conferencing. With the right intranet platform, you can also integrate chat into your digital workplace or in Business Communication Trends. (For instance, here’s how Axero’s Slack intranet integration works. Many modern intranet solutions also come with their built-in chat features—like Axero—so you can eliminate one less platform. Intranet chat is real-time while remaining unobtrusive. 4. Infographics and Images It’s no secret: content with infographics and images receives higher engagement than plain text. With this realization, Business Communication Trends are equipped with a suite of WYSIWYG publishing tools to make content engaging, beautiful, and stand out to your employees. These tools empower you to include infographics, bright images, and visuals that convey your message in a compelling and engaging way. They are also very effective in
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explaining a process to employees, and there are many tools and apps available that can help you design and create them for a low cost. Ÿ Ÿ Ÿ
Business Communication Trends Online Collaboration Tools Cloud-Based Apps
Phones Will Continue To Be The Main Business Communication Tool Going Into 2023. The vast majority of businesses are now using personal cell phones as their primary tools for communication with both co-workers and clients. Even Business Communication Trends that don’t necessarily use phones as their primary channel are still going to continue to use cell phones as an important tool. Although most people still prefer in-person conversations as opposed to phone calls, there’s no denying that phone conversations are going to continue to compete with inperson talks as the primary mode of communication between consumers and Business Communication Trends in the years ahead. 5. Company Size Isn’t A Factor When It Comes To Phone Usage Percentage No matter how many employees work at any particular Business Communication Trends, the overall usage of phones is relatively the same regardless of a company’s size. This essentially means that phones are still primary business communication tools, no matter how big or small an organization is. 6. Employees Are Increasingly Preferring Phone Calls For Internal & External Communications Another growing Business Communication Trends, going into 2023 involves the proclivity of professionals toward phone conversations. This is directly related to the boom of remote workers in recent years, but next year will prove once more that people are excited by the idea of living wherever they want and being able to easily communicate with co-workers and clients via their personal devices. However, it’s still likely that internal group conversations will continue to be on Zoom or other video-conferencing software programs. This is because most employers and business leaders prefer to be in person when speaking with groups, but even business leaders are beginning to prefer
phone calls when speaking with individual employees. 7. Cloud-Based Phone Systems Will Continue To Close The Gap With Traditional Systems Although traditional business phone systems still hold the majority when it comes to what businesses are utilizing these days, there’s a growing number of companies that are making the switch to intermedia cloud solutions. As more companies make the switch to remote working via the Cloud, the more likely we’ll see an adoption gap be closed between these innovative communication solutions and what businesses have relied upon for decades.
when they want to send out company-wide messages, and this is becoming a more effective communication strategy as compared to company e-mails and newsletters. Data Talk Is Here To Help Bring Your Company Success Into 2023! Data Talk has been around since 1963, so we’ve seen countless Business Communication Trends come and go over the decades. But we’ve also never seen such rapid changes in our industry as we have in recent years, and our experts are here to help ensure that your company remains on the cutting edge. 11. Accelerated digital transformation
8. Overall Business Phone System Usage Is Expected To Exponentially Increase Most companies are expecting to use their phones even more in 2023 than they did in 2022, as well as over the next several years into the future. Pretty much no one expects to be using their phones less in the future, so it goes to show that Business Communication Trends are only going to get more exciting and tech-savvy! 9. Most Businesses Will Prefer Multi-Device Phone Solutions With Flexibility One of the biggest things that business leaders and employees want from their Business Communication Trends phone system is flexibility, which directly correlates to most businesses wanting to be able to utilize multiple devices per person. One of the features that are going to grow a lot in 2023 is being able to receive and send SMS messages and business calls via a personal computer, because this is making everyday work life a lot more convenient for millions of people. And as business communication solutions continue to become more streamlined, more companies will incorporate these features. 10. The Vast Majority of Businesses Plan On Increasing Their SMS Usage Whether it’s for communicating marketing messages with customers or speaking with co-workers, SMS text messages are now the go-to option for a lot of businesses. Most Business Communication Trends still utilize different strategies more often than text, but the trend toward SMS is only going to continue to grow in 2023. SMS has also become more popular amongst larger businesses
In 2023, we see the continuation of innovations and developments in transformative technologies such as artificial intelligence (AI), the internet of things (IoT), virtual and augmented reality (VR/AR), cloud computing, blockchain, and super-fast network protocols like 5G. What’s more, these transformational digital technologies do not exist in isolation from each other, and we will see the boundaries between them blurring. New solutions for augmented working, hybrid and remote working, Business Communication Trends decision-making, and automation of manual, routine, and creative workloads combine these technologies in ways that enable them to enhance each other. This brings us closer than ever to the point where we are able to create “intelligent enterprises” where systems and processes support each other to complete menial and mundane tasks in the most efficient way possible. 12. Immersive customer experience In 2023, customers crave experience above all else. That doesn’t necessarily mean that price point and quality take a back seat, though. Both play a part, to some extent, in the way we experience the process of choosing, purchasing, and enjoying the goods and services we spend our money on. The role that technology plays here, traditionally, has been to streamline processes and remove the hassle from the life of the consumer. Think recommendation engines that help us choose what to buy or online customer service portals that deal with problems and after-sales support. These will still play a key role in 2023, but the game has evolved, with this year’s keywords being immersion and interactivity.
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