SECRETS OF
Successful women
IN BUSINESS
“
I want to fight for what is right and lead the way for improved conditions and development for clients, carers and support workers alike.
” Cara begins the fight for what’s right CityNews November 13-19, 2014 21
Cara wants to put herself ‘out there’ CARA Hade is founder and director of All About Care (AAC), the region’s leading home care provider, committed to enabling people with disabilities, special needs and those who are ageing to live independently in their own homes. Cara was recently named by the Canberra Women in Business group as its 2014 Business Woman of the Year and she wants to use this opportunity to pave the way for critical changes in an industry that, she says, has been unacknowledged and marginalised for many years. “I want to put myself out there” she says. “I want to fight for what is right and lead the way for improved conditions and development for clients, carers and support workers alike. “This is all about community and how we care for each other, how we help each other face the challenges that life throws in our path. “At AAC, we want to ensure that people can make the right choices for themselves and that they have the best support and advice to enable them to do this. Regardless of whether people choose us for the care provision or not! “Finding the right care for you, a relative or a friend can be a daunting task. As a leading home care provider, All About Care offers first-class home care services committed to helping people live more independently in their own homes. “We have qualified and skilled staff providing services to people with differing care needs such as older people, people living with physical disabilities or dementia as well as adults and children with specialist needs such as learning disabilities. “We offer a range of solutions and can tailor a service specifically around the needs of you and your loved ones.” From simple beginnings as an 11-year-old student on work experience in a Canberra nursing home, through nursing, then as a
Founder and director of All About Care, Cara Hade… “My methods are not necessarily traditional, are sometimes confronting and often take time to fully implement, but the results speak for themselves.”
22 CityNews November 13-19, 2014
clinical educator, a care co-ordinator, a case manager, operational manager and, finally, to starting her own company, Cara is handson and participates fully in the business on a daily basis. She takes particular interest in case management, devoting a lot of her time to the development of people with disabilities to achieve their full potential. She says owning and running All About Care has allowed her to make a difference. “My methods are not necessarily traditional, are sometimes confronting and often take time to fully implement, but the results speak for themselves,” she says. “From the housebound young woman with multiple mental health issues who was highly reclusive and is now catching public transport and holding down a job delivering pamphlets, to the young woman with violent behaviour who has flourished under our support. “Or finding the key to unlock the mind of an individual suffering from dementia and giving a moment in time in which the individual recognises and acknowledges his wife of 42 years… these are the outcomes that matter.” Cara’s immediate focus is to continue shaping the way that support work is delivered, particularly in disability care. She also wants to lobby governments for better support-worker conditions and improvements to support and development opportunities for clients and carers alike. AAC has been approved as a provider to the NDIS. Recently, the company became a sponsor of the Capitals basketball team. It also sponsors player Abby Bishop to assist with nanny services for her daughter Zala. “Sponsoring Abby was an easy decision,” says Cara. “I may be investing in one player, however Abby will influence thousands of young girls and women in sports and personal areas.” All About Care Pty Ltd, PO Box 435, Dickson 2602, allaboutcare.com.au, 6162 5155, cara.hade@allaboutcare.com.au
Ping Gan
Michelle Mohr
PRINCIPAL
Ping Gan has been in the beauty industry for 18 years, and has been operating her own salons and lecturing in well-known beauty colleges throughout Sydney. She has taught students from around the world and in 2006 published a revision workbook for beauty therapists, which is designed to meet the industry’s highest standards. Ms. Gan is the principal
HR MANAGER of Australasian Beauty Therapy Academy, and holds an Advanced Diploma in Health Science and is an international CIDESCO examiner. “We have designed diploma courses, certificate courses and short courses, which cover all areas of beauty that strictly comply with the national and internaational syllabus to ensure training quality is guaranteed”, says Ms Gan.
My secret to surviving in business is being honest, two steps ahead where possible, organised and most importantly time management. I have been in the NRMA business for two years under a proprietor, and have been able to analysis the business thoroughly. Lots of changes have been made, not only with staffing, but with how we do things, I delegate
and make employees accountable for their goals, actions and successes, by always celebrating the good and supporting them when not so good. The most important thing for me to do is always be at 100 per cent, and at the same time making sure I take time out. This helps me focus more and re-energise for the next challenge thrown my way.
Australasian Beauty Therapy Academy, 3/53 Dundas Court, Phillip 2606, 6285 4255, principal@abtaedu.com
Azzaru Pty Ltd (Trading as NRMA), Woden, Queanbeyan, Gungahlin, Cooma, Merimbula and Bega, 0417 870647, michelle.mohr@commisso.com.au
Renee Codina
Jo O’Sullivan
The secret to my success comes from understanding my customers’ needs, future goals and what challenges they face. I like to work with my customers and show them that nothing is too hard. Equally, my success comes from understanding my team and coaching them to develop their skills. It’s important to understand what motivates individuals to help
The secret to my success comes from working in a role that I’m passionate about. I see my work as an extension of my own life values, contributing to a more equitable, just and sustainable world. I have invested in relationships based on trust and respect and with a clear set of values that align with my own, and have sought out strong mentors during my
SERVICE CENTRE MANAGER CANBERRA them prosper and reach their full potential. I also contribute my success to my continued learning. I believe it’s important to challenge yourself to go outside your comfort zone as this is where personal growth and development takes place. Overall, my greatest motivation comes from my family and wanting to make them proud.
COMMUNITY DEVELOPMENT MANAGER career that have provided me with wisdom and expertise from diverse networks. I also mentor young women to help maximise their potential, develop their skills and become the person they want to be. Love what you do, have a clear purpose, and remember that family and your own wellbeing should always come first in your priorities.
bankmecu, Shop AG22, Canberra Centre, Civic 2600, bankmecu.com.au, 6120 5701, renee.codina@bankmecu.com.au
bankmecu, Shop AG22, Canberra Centre, Civic 2600, bankmecu.com.au, 6120 5702, jo.osullivan@bankmecu.com.au
Nicole Poelzl
Kirstie Hardy
RESTAURANT MANAGER
Success comes from hard work and challenging yourself. I moved to Kangaroo Valley with my husband, an experienced chef, to help him realise his dream of owning his own restaurant. Having been a teacher, I didn’t have much experience in hospitality, but I have taught myself and undertaken courses to develop our business. In August, I was announced “Student
BUSINESS MANAGER of the Year” with Quality Training & Hospitality after completing an Advanced Diploma of Hospitality. In hospitality and tourism, success comes not from just having customer service skills, but from having a great customer service attitude. Bistro One46 has won the Silver Award for best Tourism Restaurant in the South Coast Tourism Awards in 2013 and 2014.
The secret to surviving in business is being organised but adaptable. Successful businesses are usually busy businesses, meaning that you’re quite often juggling a number of things at once. It can be easy to let workload get on top of you if you’re not organised and time-wise! In my job, priorities can
change quickly and demands can come from various places. The best way to manage the stress of this is to be flexible and adaptable. Take a breath, accept the shift in direction, and then get back to being organised! Bonsella is a wonderful workplace with a great supportive team, so that also helps.
Bistro One46, 146 Moss Vale Road, Kangaroo Valley, NSW 2577, bistro146.com.au, 4465 2820, bistroone46@gmail.com
Bonsella Business Solutions, Level 1, Ethos House, 28 Ainslie Avenue, Civic 2600, bonsella.com.au, 6257 4144, kirstie@bonsella.com.au
Alex Ridley
Tania Lee West
PERFORMANCE MANAGEMENT CONSULTANT There are many roads to success. Twenty years of people management and training has taught me that it helps to have a good “map” or guide. I encourage you to: 1. have constant faith, and confidence, in your potential; 2. connect with your purpose and stay focused around what you want to achieve (and why); 3. pay attention to your gut instinct
and be aware of what your mind, body and spirit are telling you; 4. nurture positive, loving and giving relationships with others and 5. start something and finish it. Seeing my clients improve work performance, achieve goals, increase productivity and be happier and more driven at work, is very rewarding for me. Their success, is my success.
Bounce Professional Coaching & Development, 25 Ruse Street, Goulburn, NSW 2580, bouncepcd.com.au, 0404 325824, aridley@bouncepcd.com.au
SENIOR ACCOUNT DIRECTOR
In Tania’s eyes, success comes from hard work, persistence, tenacity, resilience and being the best you can be. It is also about harnessing a great team with specialist skills. Tania has had strong role models in her parents who have always instilled a strong work ethic, something she carries with her every day in her role as a Senior Account Director at CA Technologies, where she has been for 14.5 years and
received countless global, national and regional awards and accolades. Tania looks after Government IT clients and prides herself in providing exceptional customer service, listening and learning about client needs and challenges. Tania says: “It is all about hard work, tenacity and a strong client focus and it helps if you love what you do, with these ingredients success will most certainly come”.
CA Technologies, 6253 6210 or 0402 338075, tania.west@ca.com CityNews November 13-19, 2014 23
Jen Brown
Heather Reid
YOGA INSTRUCTOR, CONFERENCE ORGANISER Like many women, I manage more than just my work – I manage my life. This involves juggling my responsibilities not only to my businesses, but also to my family, home and self. And not necessarily in that order. In fact, one secret to success is looking after myself. If I am anxious, stressed, sleep-deprived and possibly unwell physically, yoga + unity
CANBERRA YOGA CONFERENCE
CHIEF EXECUTIVE
I don’t think there’s any single secret to success. My achievements over 30 years in the business of sport have come from experience, education and capacity building. At the same time, success involves being authentic, honest, fair and rational as well as hard work and persistence. The tough part is maintaining focus and being resilient during
then I am of no use to anyone and my businesses will suffer. There will always be a long list of things to do. But before attacking it, I make an effort to walk my dog, practise yoga, meditate, exercise and eat well. I don’t do all of these things every day, but a bit of each keeps me balanced so that I can keep my business and personal life balanced.
YOGASANA Canberra Yoga Conference & Yogasana Fitness, PO Box 4715 Higgins 2615, FITNESS
challenging times. In that regard, having a workplace that is supportive, inclusive, respectful and welcoming is important. I couldn’t do what I do without the help and encouragement from colleagues, mentors and family. And it’s always great to have a laugh and a bit of fun while getting over the losses and celebrating the wins along the way.
canberrayogaconference.com.au, 0407 235622, jen@yogasanafitness.com
Capital Football, Football House, Phipps Close, Deakin (PO Box 50, Curtin 2605), capitalfootball.com.au, 6260 4000, ceo@capitalfootball.com.au
Jessica Montagne
Dr Jana Stevenson
Determination and having a passion for what I do are the secrets of my success. I started my business when I was only 18 years old and, 14 years later, my mother, my sister and I are now equal partners in our highly successful cat-boarding business. We all share a true love of animals and genuinely care for their
Dr Jana has been a vet for over 20 years and in business for 10 years. “I still love being a vet as much as I did when I first graduated,” she says. “Advising owners about their pets, helping to care for them, whether it’s medically, surgically or on a preventative level. “Actually getting to know your
DIRECTOR
VETERINARY SURGEON / PRACTICE OWNER
wellbeing and happiness. Having a business where we are able to look after other people’s cats as if they were our own gives us real satisfaction. So we love what we do. Over the years our business has had its ups and downs and I feel that having a strong determination and drive to succeed is what has not only kept us going, but made us succeed.
Curtin Cat Care, 1 Peacock Place, Curtin 2605, curtincatcare.com, 6282 1490, curtincatcare@grapevine.com.au
LASER AND IPL SAFETY OFFICER TRAINING Why travel to Melbourne or Sydney if you can have the training here in Canberra? I offer government approved training in laser and IPL safety. For only $650, you will receive the training information, hands-on practical training and a Laser Safety Officers Certificate. We also offer Laser and IPL hair removal courses. This course will set you up to
clients and pets, remembering their last pet they owned and having a history with them is what drives me. I love the interaction with owners and naturally that has made being in business fun and successful.” Dr Jana has just opened up a new vet clinic in Curtin and the community spirit there is wonderful.
Curtin Veterinary Clinic, 31-35 Curtin Place, Curtin Shops, curtinvet.com.au, 6281 0990, jana@curtinvet.com.au
COLOUR STACKING IS TAKING OFF LIKE A ROCKET!
start your own business or work at any clinic, spa or medical practice. You will qualify with a Government accredited Certificate and an ITEC international Certificate. Why would you do a workshop if you can get a qualification?
NO MORE BORING BLACK, BROWN OR GREY EYELINERS! Colour stacking is a very popular technique to enhance your old eyeliners or to enhance your new look. This very popular technique started in America and is now a global talk-of-the-town conversation. You will apply less make-up, and save heaps of time!
We offer hands-on training, and most classes will be run on Saturdays.
COSTS: Touch up on old eyeliner for only $185. Colour stacking procedure for only $250. I also specialize in eye shadow, brow feathering, lip line, blend and full colour.
International Therapy Examination Council You can view all courses on the ITEC website: www.itecworld.co.uk or for more information contact 6166 2265 or email: ihccentre@gmail.com 24 CityNews November 13-19, 2014
Beauty treatments available at Riana’s Clinic: Beauty, Dermal and Medical.
Riana Janse van Rensburg - Director
6166 2265 111 Clive Steele Avenue, Monash ACT www.riana-centre.com.au
Follow me on Facebook!
Curves’ making a success from motivation Chris Conway
Julie Griffin
THE secret to my success comes from an unending passion to help people reach their fitness goals using the proven Curves method of combining regular exercise and Curves Complete Weight Management Program in a welcoming, supportive and fun environment.
KNOWING your member base and discovering what it is they want! We set achievable and realistic goals and reassess on a monthly basis. Create and maintain records for all members so that we are aware of their goals, needs, challenges, likes/dislikes in our quest to help them achieve
OWNER, Curves Wanniassa
Curves Wanniassa is a community, not just a product. We draw upon the deep and broad resources of our franchise to enable our members to attain success. Their success is my success.
OWNER, Curves Weston Creek their goals. A cheery face to greet and assist regulars and newcomers is a priority. Staff focus is to remember, it’s the little things that make a BIG difference in a small business. For example, remembering names and to use them at all times and to create a FUN environment so they want to come back again.
Unit 5, 7 Sangster Place, Wanniassa 2902, facebook.com/curveswanniassa, 6296 7415, curveswanniassa@hotmail.com
Curves Weston Creek, Cooleman Court Shopping Centre, Brierly Street, Weston Creek, 2611, 6288 8333, admin@curvesweston.com.au
Anita O’Meara
Raffy Borg
CURVES Belconnen is a thriving successful gym because each team member is dedicated to strengthening women. We work with women on an individual level, setting goals and working closely with members on a regular basis to achieve those goals. Over the last five years we have helped hundreds of women
THE secret to my success comes from creating a happy, safe, caring and welcoming environment, where they feel they belong and by knowing them by name. They spread the word and bring their family, friends, neighbours and workmates to Curves Gungahlin.
OWNER, Curves Belconnen
achieve their personal goals whether it be a 40kg loss, the last 5kgs or improve flexibility. Many of our members feel a sense of community as soon as they arrive within the gym. We are dedicated in looking at the whole health of each of our members, which extends to community activities and social functions.
Curves belconnen 8 Bowman Street, Macquarie 2614, 6251 1111, info@curvesbelconnen.com.au
OWNER, Curves Gungahlin
Curves Gungahlin, 92 Phyllis Ashton Circuit, Gungahlin 2912, curves.com.au, 6255 5916, info@curvesgungahlin.com.au CityNews November 13-19, 2014 25
Jessica Read
Jess Giampaolo
OWNER / DIRECTOR
The secret to my success comes from a passion and drive for what I do. From a young age I was planning things – parties and get togethers. It’s what made me feel happy and fulfilled. After eight years in a steady 9-5 job, I had to step out of my comfort zone and take the leap to create my own business. Since opening in May last year,
FOUNDER & DIRECTOR Dynamic Events has put together and co-ordinated many functions for happy clients and created Canberra’s Get Active Expo which is now in its second year. Important factors such as business skills, customer services, the need to please your client and the ability to listen to them come into play but, most importantly, if you’re not passionate about it, it won’t happen.
Chartered Accountant
Energy Fitness, 90 Hardwick Crescent, Holt 2615, energyfitnesscentre.com.au, 6254 8848, info@energyfitnesscentre.com.au
Gail Freeman
Lauren Scifleet
WELL known for the advice she gives regularly in “City News” and on the radio, chartered accountant Gail says that the secret of her success is being part of a great team coupled with extensive technical knowledge and a passion for her work and her clients. Gail specialises in taxation,
Mentoring loyal staff and investing time into their training in services and products is a must for surviving in business. Without the mentoring of an experienced spa director, I would not have reached the level to receive multiple beauty industry awards. I go to great lengths to teach my staff respectful customer
business and all aspects of retirement as well as being a financial planner and specialist self-managed superannuation fund adviser. In 2013, she was named one of the 100 most influential women in Canberra and she was thrilled to be feted among the Distinguished Alumni of Canberra University.
SPA DIRECTOR
service. It is very important to build personal relationships with our clients and adapt to their specific needs. When all of these factors fall in line you gain the respect of the community and local business around you – great word-of-mouth is the best advertising.
Gail Freeman & Co Pty Ltd, 9/71 Leichhardt Street, Kingston 2604, 6295 2844, gail@gailfreeman.com.au
H2O SPA, 68/ 71 Giles Street, Kingston, h2ospa.com.au, 6295 7072, info@h2ospa.com.au
Jennifer Kellett
Julie Ford
IN my 24th year of private practice, I would have to say that there is no secret of success beyond hard work, commitment and quality of service. I take great pride in what I do and, like most people, try to surround myself with others who feel similarly – one thing I do know, again it is no secret, is that without the support of my family and my colleagues I would not have made
I help tradies, building company owners, engineers, civil contractors and technical services professionals to implement personal insurances that will provide the financial protection and security they, and their families need. I’m there when you need me most, co-ordinating your claim for income protection, life,
PRINCIPAL PHYSIOTHERAPIST
the decision to move into a larger premises and expand our service to include Clinical Pilates. The last year has been challenging, but very rewarding and I feel a real sense of achievement going to work in our beautiful new premises, filled with kind and engaged staff, all of them dedicated to providing excellent care to everyone who walks through our doors.
Hawker Place Physiotherapy & Pilates, Playoust Building, 108 Hawker Place, Hawker 2614, hawkerplacephysio.com.au, 6255 2033, jenniek1111@gmail.com
THE VERY BEST Our designer collections are hand-picked by us, especially for you. Come in store and find your perfect fit at Escala. ON THE LAWNS MANUKA, 21 BOUGAINVILLE ST 02 6232 7666 · ESCALASHOES.COM.AU
26 CityNews November 13-19, 2014
I also believe in giving back to the community that supports you. Give whatever you can, even if its simply your time, mentoring younger entrepreneurs, volunteering or on a bigger scale, kick-starting a grass roots campaign. This type of service will help to establish you within your community and pay off in the long run.
Dynamic Events Canberra, John Crawford Crescent, Casey 2913, 0421 250040, dynamiceventscanberra.com.au, info@dynamiceventscanberra.com.au
CHARTERED ACCOUNTANT
Gail Freeman & Co Pty Ltd
SUCCESS doesn’t just come down to one thing, but definitely start by surrounding yourself with smart people and be humble enough to learn off them. Then develop your team and give them the freedom to learn. Create an atmosphere of innovation and positivity and let your employees thrive.
CERTIFIED FINANCIAL PLANNER trauma and accidental injury to ensure you receive your full entitlement as quickly as possible. That’s my commitment. Julie K Ford AR No 236038 is authorised to provide financial planning services only as an Authorised Representative of Fortnum Private Wealth Pty Ltd ABN 54 139 889 535 AFSL 357 306 trading as Fortnum Financial Advisers and nominee of Insurance Advisernet Financial Services Pty Ltd ABN 19 132 170 337 AFSL 357306.
IA Finanical Services, Ford and Associates Pty Ltd, 54 Pridham Street, Farrer 2607, thefordgroup.com.au, 6288 3683, jford@iaa.net.au
Jacquie Tewes
Becky Fleming
As a career coach, my sense of achievement comes from the success of my clients. When they have an excellent experience working with Job Boot Camp and win the job they want, often they will recommend me to others. I help clients build confidence through straight-forward job search strategies, including online and face-to-face network-
The secret to my success comes from simply loving what I do, taking the steps to following my dream and being consistent, determined and hard working. I feel lucky to have always known what I wanted, had the physical ability to do it and great people around me that have encouraged me and worked with me to improve the business over
CHIEF EXECUTIVE
ing tools and methods in order to connect with employers. Together we polish the resume, write winning job applications and create stand-out LinkedIn profiles. These add to the client’s image to market themselves to employers more effectively. The process creates a sense of energy and drive to achieve great outcomes.
OWNER/DIRECTOR
the years. I believe being successful is being happy in what you do and prospering from it, and being able to make a positive healthy difference in other peoples lives and my own makes me really happy!
Job Boot Camp, jobbootcamp.com.au, 0466 385487, jacquie@jobbootcamp.com.au
Kokoloco Dance Studio, Level 1, 9-11 Dundas Court, Phillip, kokoloco.com.au, 6282 9666 or 0421 798490, info@kokoloco.com.au
Arety Krikonis
Deborah Rolfe
The secret to my success is my clients! Building a rapport with my clients has allowed me to develop strong client relationships. My clients know that when they come to me, my attention is solely focused on them, and I’ll go the extra mile to ensure they’re happy.
The secret of my success comes from working hard and knowing when to laugh! You need to have a sense of humour, an ability to delegate (tough at times when you want to micromanage things but necessary) and appreciate and respect your work colleagues, clients, family and friends. I have been able to maintain a
OWNER / FOUNDER
As my client base has grown, my business has gone from strength to strength. I started as a small tanning shop specialising in tans for sensitive and allergy skins, like mine. I now provide a range of beauty services and organic, natural and vegan beauty products for tanning, skincare and make-up.
PARTNER
great work/life balance – possible because of my very supportive husband and family and my business partners, Craig Edwards and John Little. They have also supported my desire to engage in numerous charitable and community activities, including the Canberra Hospital Foundation, a charity close to my heart.
Luscious Glow – Spray Tanning Canberra, Macquarie Shopping Centre, Lachlan Street, Macquarie 2614, spraytanningcanberra.com, 0431 796057
Maliganis Edwards Johnson, Level 8, 60 Marcus Clarke Street, Civic 2600, 6257 2999, mail@mej.com.au
Merrill Vellenoweth
Karla Palombi
My secret to surviving in business is to maintain a positive attitude, no matter what. Business, like life, is a mixture of ups and downs. It is essential to keep focused on the end goal. My aim is to exceed the clients’ brief, delivering the “wow” factor. This ensures customer satisfaction and builds my reputation for innovative design solutions.
The secret to my success comes from having positive role models in my life. I believe success is passion, drive and commitment in whatever you choose to do. I build strong relationships, manage any objectives that may arise by working effectively with a high degree of focus on quality and professional standards. I’m committed to making all
MANAGING DIRECTOR
I treat everyone in a friendly respectful manner. Consideration for my suppliers and those I work with is paramount. A bit of old-fashioned courtesy is never out of place. A good work ethic is essential. You need to put in the hours and deliver the projects on time. I love my business and maintain a passion for the creative process.
Merrill Design Australia Pty Ltd, PO Box 7, Fyshwick 2609, merrilldesign.com.au, 0409 903797, merrilldesign@netspeed.com.au
MORE OPPORTUNITIES THAN YOU THINK For a confidential discussion about your career in the construction industry, contact Sharon Costigan on: +61 2 6280 7033 or email: s.costigan@manteena.com.au
www.manteena.com.au
PROUD OWNER
my clients feel comfortable and to leave feeling 100 per cent satisfied with their treatment and their experience at my salon. My accuracy and attention to detail are most important. I like to demonstrate trust, respect, understanding and support of individual differences and diversity.
Mystique Beauty, 109a Anthony Rolfe Avenue, Gungahlin, 6242 4542.
The success of a building project relies on a number of factors involving planning, collaboration, innovation and experience. Women provide skills and capabilities that are different to men and working within the construction industry gives you an opportunity to influence what our physical world will look like. Manteena is a proud employer of women in the construction industry. Manteena Pty Ltd holds: ACT Construction Occupations Licence No. 19915623 (Builder Class A) ACN 065 576 052 ABN 67 065 576 052
Building Partnerships SINCE 1980
CityNews November 13-19, 2014 27
Oakton’s successful women in business Diana Adams
Bianca Bale
CONSULTING DIRECTOR
The secret to my success comes from the rapport I build with colleagues and clients, my endless curiosity about the jobs that people do, how things work, how they could be improved and the perpetual quest for information and knowledge.
TERRITORY MANAGER
I engage in effective communication and knowledge-sharing strategies as I know they are paramount to how business and government operates. Life is more than just success at work, it’s also about a supportive, fun and loving family. diana.adams@oakton.com.au
My mother taught me to: grow before you have a need, work in life with integrity, have a sense of humour and keep it simple. I find that while my “to do” list,
Katherine Cymbalak
Sonya Floyer
The drive to learn and ask questions has been the key to my career as a consultant. Being comfortable to push your comfort zone is important working in business. Maintaining a level of confidence to hold conversations with a number of people and personalities helps build rapport.
The secret to surviving in business is to build teams focused on achieving quality outcomes. It means that as a program or project manager you can achieve success if you appreciate and respect the experience and expertise that exists in your team members.
CONSULTANT
Business is a connected world, with the best way to grow through networking and gaining knowledge from experienced mentors. Never be afraid to learn something new, meet new people or think outside the box. katherine.cymbalak@oakton.com.au
SENIOR CONSULTANT
needs of my clients. Business success is never an individual journey it comes from working with a team who leverage off each other’s strengths to deliver the required benefits and outcomes. natalie.hart@oakton.com.au
Jenny Lees
I enjoy talking to people, to understand their work, before recommending solutions for any apparent issues. Work is only part of who I am, so it’s paramount that I have a work and life balance. It’s a survival tool! elena.ingram@oakton.com.au
DIRECTOR
Always consider opportunities that arise and be willing to take on new roles and responsibilities. ICT covers a wide field and is an exciting area to work in. admin@oakton.com.au
Nicole Simon
Believing in yourself, your team, celebrating the small successes while having fun along the way. Starting out as a consultant over 20 years ago was really confronting and I thought I was expected to have all the answers ready to go. I learnt that build-
ing trust and confidence by surrounding myself with the right mentors across the various stages of my career contributed to my success and gave me the freedom to learn, explore and expand. Personal brand is key! gabbi.mason@oakton.com.au
Lucy Skerlikova
CLIENT MANAGER
28 CityNews November 13-19, 2014
The secret to surviving in business is making a conscious choice to enjoy what you do, accept that you’ll always be learning and know that what you do doesn’t define you. Being an audit consultant allows me to add value to my clients by helping them improve on their processes.
Gabbi Mason
PRACTICE LEAD
Success is about having the courage to take risks. When offered a role in Canberra, I had to make a big decision to relocate from Melbourne in the face of many uncertainties. I took the opportunity to grow and reinvent myself. Having clear goals is essential to a
True success comes from when positive outcomes are achieved through empowering my teams to create an environment in which they can work, achieve, sometimes make mistakes, raise issues and correct without fear of recrimination. sonya.floyer@oakton.com.au
Elena Ingram
SERVICE DELIVERY MANAGER
The secret to my success comes from being in the wrong place at the right time and taking advantage of opportunities that presented. Great mentors make a difference and being willing to work outside my comfort zone.
bianca.bale@oakton.com.au
PRINCIPAL CONSULTANT
Natalie Hart
My success is attributed to my passion and love for the work I do, having an encouraging husband and family who supports my goals. As a service delivery manager/ business analyst, I am committed to understanding and prioritising the
multitasking, organisation and an adaptive/flexible nature are essential, those beliefs still ring true today.
CONSULTANT
successful career. It’s important to see where you can add value to the business and your workplace. Success comes from believing in your abilities, and realising it’s okay to make mistakes and learning from these rather than giving up. nicole.simon@oakton.com.au
Learning vicariously has been key for me and having some really good mentors is a great way to facilitate this. Despite this, I think it’s important to acknowledge that there are still many structural issues and misconceptions that hold women like me back from executive
and leadership roles particularly in ICT related industries, but I think that companies that work to address these stand to benefit from the greater variety of perspectives and mix of skills that a more gender-diverse workforce brings. lucy.skerlikova@oakton.com.au
Oakton’s successful women in business Dana Spasenoska
Julie Stedman
TERRITORY & BUSINESS MANAGER
The secret to my success comes from having a desire to make a positive contribution to clients by taking the time to understand their business, being able to respond to short-term requirements with a sense of urgency, while also committing the time and effort to
SENIOR CONSULTANT
fully understand the bigger picture and long-term strategy. Keeping an active network is key in developing and building trusted relationships, particularly when I am results driven and I love what I do. dana.spasenoska@oakton.com.au
Hayley Tonkin
the outcome is done in a timely manner and meets its strategic objective. Finally, I try to have fun and work with a great team. julie.stedman@oakton.com.au
Sophie Wright
AUDIT MANAGER
The secret to my success is working collaboratively with my team and clients with a focus on effective communication and building relationships. Working in audit often means breaking down assumptions and defensive attitudes towards the work you’re doing.
The secret to my success comes from hard work and willingness to learn from others. I make sure that I am prepared and patient when working towards developing an outcome, while still being focused and assertive to ensure
CONSULTANT
By being genuine and honest, my clients trust in the work I do. Success also comes from learning from mistakes. Having work and life balance and making time for myself and my family means I am more focused and productive. hayley.tonkin@oakton.com.au
The secret to surviving in business is to enjoy the work you do, work with great people and provide something of value. Constantly challenge yourself, push yourself out of your comfort zone as much as possible. Being challenged helps drive motiva-
tion, and the sense of accomplishment is much greater when you’ve worked hard to achieve a goal. Look to people who inspire and encourage you, and support your team as much as possible. sophie.wright@oakton.com.au
Oakton, 2/45 Wentworth Avenue, Kingston 2604, oakton.com.au, 6230 1997 CityNews November 13-19, 2014 29
Jacqueline Zwambila
Claire Connelly
The secret of my success comes from my resolute belief in God’s love for me as my guiding principle. Integrity and passion are attributes to the success of OnakoGlobal Consultancy, a business I started whose objective is to fly the flag for Africa in Australasia, specifically for business in sustainable development activities that specifically ca-
After seven years in business, there are three things I’ve learnt: 1. Most people still don’t see the value of good design, but the clients that do always return for more. 2. Hiring the right staff has been absolutely critical to my success. 3. Word-of-mouth is the most powerful advertising, especially in Canberra.
PRINCIPAL CONSULTANT
ter for gender equity for economic growth. Without the inclusion of half the population of Africa, who are women, on to the economic space there can be no hope for effective growth for the continent. “You educate a woman, you educate a community” is a powerful saying that bears witness to the importance of empowering women and girls. That is my passion!
I believe in empowering people who work for me and setting up good systems from the start. Without my team and network of reliable suppliers, great clients and constant friends, I would not have survived seven years in business. Congratulations to all the Canberra businesswomen who are fundamental to the local economy and a great source of inspiration.
OnakoGlobal Consultancy, PO Box 6896 Charnwood 2615, onakoglobal.com, 6157 5003, info@onakoglobal.com
Papercut, 18 Bent Street, Turner 2612, papercut.net.au, 6162 4045, claire@papercut.net.au
Felicia Darbyshire-Pirie
Lanette Gavran
Balance is the key to survival in business for me. Finding the balance between working hard and having a break, being serious and silly, when to push on or pull back. Balance is so important to being able to keep loving my profession, doing enough continuing education to keep fresh and ahead, but not so
The secret to surviving in business is to be passionate about what you do (without being one-eyed). Your passion will motivate and inspire you to strive to offer the best for your clients, and be the very best at what you do. Following your passion will also enable you to hear what your clients say and therefore push you to learn
OWNER
much that we can’t consolidate. Balancing give with take. My instructors are wonderful; I support them and they support me. Finally, our wonderful clients; I get as much from their successes as they do!
DIRECTOR
more, evolve what you do, change direction when you need to. Passion can inspire staff to also follow their hearts in the business, which creates a happy and energised workplace. Being passionate about what you do enables you to work long hours and to recover from any unforseen blips that happen. After 18 years in business I am still passionate about Pilates.
Pilates Canberra – Tuggeranong, 43 Comrie Street, Wanniassa 2903, pilatescanberra.com.au, 6162 1793, felicia@pilatiescanberra.com.au
Pilates Canberra, 3/21 Marcus Clarke Street, New Acton, and 58 Colbee Court, Phillip, pilatescanberra.com.au, 6281 7788, lanette@pilatescanberra.com.au
Julianne Brewer
Rachel Bird
After almost 17 years in my business, I truly believe that the secret in surviving in business is consistency and customer service, but the one thing that is critical, you have to genuinely love what you do!
In March of 2015, Rachel Bird & Co will be celebrating a decade of providing legal services to the Canberra and surrounding region. Rachel says: “The secret to surviving in business, particularly in an area that is highly competitive, is to always provide a premium service to our clients. “We pride ourselves on our
Provincial Home Loans, 42 Barracks Flat Drive, Queanbeyan 2620, 0417 685332, provincialhomeloans.com.au, juliannebrewer@provincialhomeloans.com.au
Rachel Bird & Co, 4th Floor, AMP Building, 1 Hobart Place, Civic 2600, rachelbird.com.au, 6248 6616, rachel@rachelbird.com.au
Sarah Boxall
Karen Murphy
FINANCE ADVISOR / MANAGING DIRECTORY
SENIOR ASSOCIATE
“The secret to being a successful lawyer is in caring what happens to people”, says Sarah. Sarah practises exclusively in criminal law at Rachel Bird & Co and has been promoted to Senior Associate in short time. She is also an academic instructor at ANU Law School teaching advocacy to law students. Sarah says: “People are very
DIRECTOR/PRINCIPAL SOLICITOR excellence and dedication to our client’s needs and individual circumstances. After 17 years in practice, I’m proud of the standard of legal expertise I and other lawyers in my firm provide.” Rachel’s firm provides legal services in the areas of family law, criminal and traffic law, and personal injury matters.
LENDING SPECIALIST stressed when going to court and it is important to realise most are good people who are having a difficult time and have made an out-of-character bad decision. “It’s my job to assist them to get help if they need it and, most importantly, a good outcome in the criminal justice system.” Sarah practises in both the ACT and NSW jurisdictions.
Rachel Bird & Co, 4th Floor, AMP Building, 1 Hobart Place, Civic 2600, rachelbird.com.au, 6248 6616, sarah@rachelbird.com.au
30 CityNews November 13-19, 2014
CREATIVE DIRECTOR
The secret to surviving in business is: NEVER GIVE UP! Commit to what you’re passionate about, be genuine and keep going no matter what! Obstacles will inevitably present themselves – your attitude to those obstacles will determine how long they remain a barrier between you and what’s on the other side. The obstacle might be a personal one that’s stopping you from
achieving your goals, or maybe a challenge that’s standing between you and helping your client achieve their objective or dream. Find the way over, around or through and NEVER GIVE UP! “Courage doesn’t always roar, sometimes it’s the quiet voice at the end of the day whispering ‘I will try again tomorrow’,” – Mary Anne Radmacher.
Resi Canberra Southern, Level 1, 22 Strangways Street, Curtin 2605, resi.com.au/canberrasouthern, 0406 377866, canberrasouthern@resi.com.au
Riana Janse van Rensburg
Samantha Henderson
Through my passion for the health and beauty industry from an early age and being brought up with a family who owned a pharmacy in South Africa, I undertook relevant training and qualifications to enter this profession. In 1989 I started my first clinic, which has evolved and relocated from South Africa to Australia in 2010, where I now own and man-
The secret to my success comes from my ability to be persistent when it comes to achieving my goals. I work hard, always give 100 per cent and use creativity and innovation to achieve results. I also appreciate and learn from each and every stage of the journey. I thrive on the diversity of
OWNER
age Riana’s Health and Skin Care Clinic. This has provided clients with a diverse range of services. As a result of these initiatives, my client base also increased through excellent word-of-mouth referrals. In South Africa, in 2013, I took my passion further by achieving accreditation to train and teach for ITEC International and commenced my academy this year.
SALON MANAGER – CRACE
beauty therapy and the way it pushes me to be better each and every day – for our clients. My success also comes from connecting with our clients, being dedicated to providing an amazing treatment every time, understanding their needs and adapting to meet those needs.
Riana’s Health and Skin Care Clinic, 111 Clive Steele Avenue, Monash 2904, riana-centre.com.au, 6166 2265, ihcentre@gmail.com
Sibu Beauty, Unit 4, 56 Abena Avenue, Crace, sibubeauty.com.au, 6162 0397, info@sibubeauty.com.au
Lina Macor
Elissa Michel
SALON MANAGER – NICHOLLS The secret to my success comes from loving the beauty industry. I strongly believe in doing the things that you love, and once you have found your passion, it continues to grow. Being in this industry for over 20 years, I have built a rapport and trust with our clients, and that is something very rewarding as a therapist. Our loyal clients have
DIRECTOR been supportive and motivating, and without them I wouldn’t be where I am today. Working at Sibu Beauty and managing the Nicholls salon and a wonderful team, certainly makes my job a lot easier!
THE secret to surviving in business is passion, hard work, organisation and being selective about your team. If you are not committed to working hard then you cannot expect your staff to work hard for you. I try to lead by example, and instil important values in my staff such as dedication to
quality, friendliness and feeling privileged to work at a high calibre salon. I believe that if you have happy, motivated and professional staff this will reflect on to your clients and make people want to return. I am very lucky to have such a fabulous team to work with and such fantastic, loyal clients.
Sibu Beauty, Unit 27, 64 Kelleway Avenue, Nicholls, sibubeauty.com.au, 6241 4115, info@sibubeauty.com.au
Sibu Beauty, Unit 27, 64 Kelleway Avenue, Nicholls (6241 4115) & Unit 4, 56 Abena Avenue, Crace (6162 0397), sibubeauty.com.au, info@sibubeauty.com.au
Simone Stevens
Rianna Macdougall
My secret to success is the love and passion I have for my career. Sibu Beauty has given me the opportunity to further myself in the beauty industry and, over the last four years, I have gained many skills and had thorough training through the salon. I enjoy every aspect of beauty therapy especially building relationships with our clients and
Passion has allowed me to develop my business while starting a family. A belief in my own capabilities, misguided or not, has allowed me to achieve things plenty of my friends have told me are a little optimistic. I love to be challenged because I believe in myself and want to be proud of my achievements. I am pleased to have moved on from ri-
ASSISTANT MANAGER – NICHOLLS
providing them with exceptional results. I believe Sibu Beauty is a successful business due to the motivation and dedication of our talented team – which always strives to give our clients the best experience possible.
DIRECTOR
diculous hours, sleeping on a mattress right next to my computer, trying to get my first magazine issue out on time. That just isn’t possible now I have two toddlers hassling me for sandwiches. Now I focus on managing others’ talents to assist me in developing my cheerleading gym to provide the best possible program for happy and successful athletes.
Sibu Beauty, Unit 27, 64 Kelleway Avenue, Nicholls, sibubeauty.com.au, 6241 4115, info@sibubeauty.com.au
Sirens Cheerleaders, Unit 1E, 5 Pelle Street, Mitchell 2911, 0419 366405, cheerleadersaustralia.com.au, rianna@cheerleadersaustralia.com.au
Tanya Herbertson
Karen Porter
THE secret to my success comes from having a profound understanding of our laws and their effective application, and creating a personal and empathetic bond with my clients. Also important is listening to, and understanding, my clients’ requirements, responding quickly to their questions and concerns, and keeping them well
The secret of my success comes from my ability to see what the market needs and how to fill it. There is a real weakness in Canberra homes in terms of insulation and I am determined that I will be a driver in true energy efficient homes in Canberra. I love forming relationships with my clients and seeing the value that I can add to their
DIRECTOR
informed. Using my experience allows me to resolve clients’ matters as quickly, efficiently and effectively as possible, and being available, approachable and friendly is imperative. Having a family gives me a deeper and more comprehensive understanding of my clients’ needs.
Snedden Hall & Gallop, 43-49 Geils Court, Deakin 2600, sneddenhall.com.au, 6285 8000, therbertson@sneddenhall.com.au
CEO
homes and their comfort levels. The secret to surviving in business is to give the business everything that you have in the early years. Once the business is more mature, you can pull back a little and have some time out. All of your energy, drive and dedication needs to go into the business. Having a firm vision will also help so you can map your path.
Solace Creations Windows and Doors, 79 Dundas Court, Phillip 2606, solacecreations.com.au, 62601621, karen@solacecreations.com.au CityNews November 13-19, 2014 31
Hanna Coady
Kate Ticehurst
The secret to my success comes from listening to my customers, and assisting them to choose styles and fabrics for their handmade wedding gown or formal dress that will be uniquely theirs, made to the utmost quality and be delivered on time. I have always had a passion for design and dressmaking, and loving what I do has helped me
The secret to my success comes from persistence, confidence and belief in what you aspire to be. In a very corporate world like Canberra, wanting to make dance and entertainment a full-time job has not always seemed an easy venture, and people have a tendency to believe it is not a “real” career choice – yet, it is so much more.
DESIGNER/DRESSMAKER & OWNER to succeed in this industry over the past 35 years. I use my European heritage to inspire and influence my work, and source beautiful fabrics and materials on my travels overseas for my customers to choose from, including satins, laces, taffetas and chiffons. This ensures their dresses are truly individual and special.
Dance has been my passion for 20 years (plus) and without persistence and belief in the many benefits of dance I would not be running the successful studio and entertainment company that I have now – and it is my full-time career. The other key ingredient is an amazing team. I have an exceptional studio manager and instructor/dance team.
Studio Moda, 1/41-43 Colbee Court, Phillip 2606, hannacoady.com.au, 6282 8003, studiomoda43@gmail.com
Subsdance Dance, Entertainment & Fitness Studio, Monkeybar Lounge, 128 Bunda Street, Civic, subsdance.com.au, 0404 687806, kate@subsdance.com.au
Deb Long
Catherine Smith
OWNER
PROPERTY ADVISOR & WEALTH COACH
The secret to my success is to listen to clients to understand what they like, need and want. This allows me to find the right product and itinerary to suit them. This year I was recognised as the #1 Cruise Consultant in Australia by the Cruise Lines and #1 Agency & Consultant for Scenic Tours. I believe in old-fashioned
customer service. A downfall in the travel industry is mismatching clients to the wrong style of travel. Our team of consultants have first-hand knowledge of products and destinations, which allows us to guide clients to make the right choices for their travel arrangements. “Without a travel agent you’re on your own”.
The secret to my success is following my passion of helping people grow wealth. I have more than 20 years’ experience in all financial fields. I advise clients “wholistically”. That is, my team at Wholistic Financial Solutions and I advise clients across the whole of their financial needs including
tax, business, superannuation, financial planning, mortgages, insurances and property investing. One key speciality is assisting clients buy property in a selfmanaged superannuation fund. For a free copy of my book, “Wealth through Property”, email catherine@wfscanberra.com.au
Weston Cruise and Travel, Shop S002 Cooleman Court, Weston, ACT 2611 and Curtin Cruise and Travel, Unit 10 Carruthers Street, Curtin, ACT 2605, westoncruiseandtravel.com.au, 6288 4400, admin@westoncruiseandtravel.com.au
Wholistic Financial Solutions, Suite 1, 1st Floor, Dickson Chambers, Dickson 2602, wfscanberra.com.au, 6162 4546, catherine@wfscanberra.com.au
Julie Storer
Wanda Wojciechowska
BUSINESS OWNER
SENIOR ACCOUNTANT/BUSINESS OWNER
THE secret to my success is simple, I love what I do and I have the support of my wonderful family. I have years of experience, honesty and integrity and a personalised service you can’t find anywhere else; this is my business and everyone sees me. My goal is to always to improve the lives of my clients
and I take that responsibility very personally. In this rapidly changing industry, it is also more important than ever to be in the hands of medical professionals using medicalgrade equipment and knowing that products are safe. With this, I achieve the greatest compliment of all, wonderful clients!
Your Skin, 1A/29 O’Hanlon Place, Gold Creek Village, Nicholls 2913, yourskin.com.au, 0408 007988, julie@yourskin.com.au
IT is all about our clients. I think the secret of my success is being passionate about helping people, being able to help our clients: business owners, salary earners and potential business owners… big or small. To get the best results in a stressful situation and, hopefully, making their lives easier; take the stress out of tax and help them
to comply with ever-changing legislation. We try to look after the things clients don’t want to, leaving them to do the things they love to do. We do our best and always try to make a difference by keeping up with that old-fashioned service through meeting clients face-toface and maintaining the personal touch by staying in touch.
WWAccounting, PO Box 42, Red Hill 2603, wwaccounting.com.au, 0400 083938, wandaw@wwaccounting.com.au
Book your end of year function at ANU Commons
With something for everybody the ANU Commons is the perfect place for your Christmas party for the office, family or social group.
commons.anu.edu.au
Enquire today, as spaces are limited.
CRICOS #00120C | MO140393
32 CityNews November 13-19, 2014
DIRECTOR
We have a wide variety of festive menus available, from casual canapé functions in our private courtyard, to festive buffet menus thru to more formal sit down lunches and dinners.
Contact Emily Peddle Functions Sales Manager ANU Commons 26 Barry Drive Canberra ACT 2601 T 02 6125 0228 M 0499 755 007
OPEN 7 DAYS 10am - 6pm OFFERING A GREAT RANGE FOR WOMEN IN BUSINESS
Canberra Outlet Centre features a variety of fashion and specialty retailers perfect for business women in all industries.
Joanne Mercer
CUE
Diana Ferrari
Villeroy & Boch
Royal Doulton
Oxford
Sunglass Hut
facebook.com/canberraoutletcentre Open 7 Days, 10am - 6pm (02) 6112 6222
Cnr of Newcastle St & Canberra Ave Fyshwick
canberraoutletcentre.com.au