Utility Customer Service & Billing

Utility Customer Service o cityofcarrollton.com/ucs 1945 E. Jackson Road, 1st Floor, City Hall ( 972-466-3120

Hours of Operation:

By phone Monday-Friday 7:30 a.m.-5:30 p.m. In person Monday-Thursday 7:30 a.m.-5:30 p.m. Friday 7:30-11:30 a.m.

For your convenience, you may mail your payment, visit Utility Customer Service at City Hall, or use the kiosk in the east parking lot. Auto pay bank drafting service (see page 53) and online payments (see page 35) are also available. Payments may also be made at local stores who offer Fidelity Express payment services. Visit cityofcarrollton.com/ucs (click on Authorized Carrollton Utilities Payment Locations from the left menu bar) for a list of stores.

Utility Customer Service & Miscellaneous Revenue Collections

• Bills and collects water, wastewater, and solid waste for residential and apartment customers; bills and collects water and wastewater for commercial customers • Responds to customer inquiries regarding billing and consumption • Set-up of new service, transfer of service, and termination of service • Reads water meters monthly • Ambulance (EMS) billing and collections including insurance filing: 877-602-2060 • Billing and collection for mowing/ maintenance liens and other services rendered by Environmental

Services: 972-466-3120 or lieninfo@ cityofcarrollton.com • Billing and collection for Alarm

Permit and False Alarms (see page 37): 972-466-3525 or alarmpermituser@cityofcarrollton. com You can request that your personal information contained in our utility records not be released to unauthorized persons (see page 55).

Utility Service

• Establish residential or commercial water utility service in the City • Move water utility service within the

City • Discuss charges on water utility bill An application must be completed when applying for new utility service. For residential service only, the application can be completed over the phone by calling 972-466-3120, Monday-Friday from 7 a.m.-6 p.m. The application may also be completed at City Hall, Monday-Thursday from 7:30 a.m.-5:30 p.m. and Friday from 7:30 a.m.-11:30 a.m. Residential rental properties must provide a valid lease before water utility service will be started. All commercial applications must be completed in person at City Hall, Monday-Thursday from 7:30 a.m.-5:30 p.m. and Friday 7:30 a.m.-11:30 a.m. A minimum deposit is required on all residential accounts. A commercial deposit is determined at the time of application and must be paid at that time.