Police Department

Does Your Family Know How to Call 911?

Report only emergency situations

• Serious medical problems • Fire • Traffic collision with injuries • Life-threatening situations • Crimes in progress

When you call 911

• Tell the dispatcher the exact address or location of the emergency. • Wait for instructions from the dispatcher. • Do not hang up until the dispatcher directs you to do so. Never call 911 and hang up! If you accidentally dial 911, stay on the line and tell the dispatcher it was a mistake.

Be prepared to answer questions

• Emergency 911 calls are handled based on WHAT is happening

WHEN. • All calls are prioritized by the dispatcher based on details obtained from the caller. The details you provide are important! • Listen to the 911 dispatcher for instructions.

Help is on the way

• Help is dispatched at the same time the dispatcher is asking you questions. These questions are not delaying a response. • Remain on the line until you are directed to hang up. The dispatcher may need more information or need to give you instructions.

Which number do you call?

General City Info 972-466-3000 • Facility hours of operation • City Council meeting info • Upcoming event details

Non-emergenies *247 or 972-466-3333

• Stolen bike or car • Noise complaints • Assault that previously happened • Suspicious behavior

Emergencies

911 • Medical Emergencies • Fires • Crimes in progress • Major vehicle accidents

Dial *247 from a cellular phone to reach non-emergency dispatchers available 24 hours a day, 7 days a week.

Call 911 for emergencies