City Services at Your Fingertips

We have all faced everyday concerns, like stop signs obscured by low-hanging branches, seasonal potholes, long lines at service counters, and more. In the past, resolving these issues may have seemed difficult and time consuming, with residents often unsure which City department to contact. Times have changed, and Cedar Rapids has innovated to make it easier than ever to participate in improving our community!

Enter My CR, the City’s online reporting tool. No longer constrained by traditional business hours, My CR allows residents to report concerns, ask questions, file applications, and more — 24/7 — online or in the City’s app, Mobile CR. It is a dramatic departure from the old ways, simplifying the process of addressing common problems.

Here’s how it works: You spot an issue, drop a pin on a map, take a quick photo, and submit it through My CR. You don’t even need to know which City department to contact. The My CR dashboard gives you a consolidated place to file and track concerns and receive updates on

your requests. The City, armed with real-time data, quickly routes reports to the appropriate teams, making resolution fast and painless. Since its introduction in 2020, My CR has become a hub for positive change — connecting residents like you to our City government.

My CR is a tool for residents to actively participate in and improve our community. With City Hall at your fingertips, you can take an active role in shaping Cedar Rapids. Join the hundreds of community members using My CR to connect and collaborate with City staff, making Cedar Rapids a place we can all be proud to call home.

Introducing My CR

My CR makes City Hall available 24/7—so you can file reports, submit questions, and receive follow-up on issues you’re tracking.

My CR Data Since Program Launch

• 56,521 REQUESTS RECEIVED

• 56,109 REQUESTS CLOSED OUT

• 99.3% REQUESTS RESOLVED

COMMON REQUEST TYPES

• Missed Garbage Collection

• Weeds/Tall Grass

• Litter & Illegal Dumping

• Building Exterior Concerns

• Street Damage

• Snow on Sidewalks

• Vehicles/Boats/RVs/Trailers Incorrectly Parked

• Street Storage

» Available via the Mobile CR app or at CityofCR.com/MyCR