CITY OF COQUITLAM
2018 CITIZEN SATISFACTION SURVEY
98%
COMMUNICATION + COMMUNITY ENGAGEMENT
TRANSPORTATION
of residents ranked their quality of life as “good” or “very good”.
94%
of residents are very satisfied or somewhat satisfied with the level and quality of City services.
Transportation is important to our residents! Transportation is the most important issue for 36% of Coquitlam residents.
Traffic congestion, and quality/level of public transportation are the most frequently mentioned transportation issues.
72%
42%
of residents prefer to contact the City by phone.
of residents prefer to hear from the City via email.
68%
like to participate in consultation through the website.
Residents are most interested in learning about infrastructure (improvements/updates) and City spending/budgets
| coquitlam.ca
CITY OF COQUITLAM
2018 CITIZEN SATISFACTION SURVEY
49%
of residents would rather increase taxes than see existing services cut.
88%
say they receive good value for their taxes, higher than both the Lower Mainland and B.C. averages.
TOP CITY SERVICES
The highest rated City services are Fire, Public Works, Parks, Trails & Green Spaces, Police and Sports Fields.
75%
of residents say their quality of life has stayed the same or improved in the last five years.
 | coquitlam.ca
87%
residents are satisfied with the customer service they receive from the City.