Business Plan 2019

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City of Coquitlam

2019 Business Plan Coquitlam in 2021 will be a community of neighbourhoods within a vibrant, urban city where people choose to live, learn, work and play.

And Beyond

Strategic Plan

Strengthen Neighbourhoods Expand Local Jobs, Local Prosperity Increase Active Participation & Creativity Enhance Sustainability of Services & Infrastructure 5. Achieve Excellence in Governance

Official Plans

Master Plans Neighbourhood Plans Financial Plan

Planning Studies

Annual Initiatives & Projects that contribute to the success of our future Coquitlam

City-wide Annual Business Plan

Every Year Tim

Coquitlam City Budget

ing

P Me ubl eti ic ng s

Gov ern Part ment ners

Residents

Businesses

ity mun s Com holder e k Sta

y s Cit yee plo Em

Council Approved

Every 5 - 10 Years

FEBRUARY 2019

1. 2. 3. 4.

Pillars for change

Every 10 - 15 Years

Coquitlam’s integrated planning framework includes separate but complementary planning processes. These processes result in a set of integrated plans that support the overall vision and values of the City, and they enable us to align activities and resources to achieve the strategic goals and annual business plan priorities set by Council. The City of Coquitlam’s business plan lays out the organization’s highest priorities, to be initiated and/or completed in 2019. This plan is one of the key tools used by the City to ensure Council priorities are delivered in an effective and efficient manner.


City of Coquitlam

2019 Business Plan

In Coquitlam, the path to achieving our vision rests on our five strategic goals.

Strengthen Neighbourhoods Departments by Colour CITY MANAGER/DEPUTY CITY MANAGER (CM/DCM) AND INCLUDES FIRE/RESCUE AND RCMP ENGINEERING & PUBLIC WORKS (EPW) FINANCE & TECHNOLOGY (FT) PARKS RECREATION & CULTURE (PRC)

Neighbourhood Planning

PLANNING & DEVELOPMENT (PD) STRATEGIC INITIATIVES (SI)

LEGEND Priorities: Priority: Initiatives that are most strongly supported as top priorities for the current year because they meet the majority of the following criteria: • considerable budget impact;

Engagement, Cultural and Heritage Initiatives

• human resource effort; • s ignificant Council or community interest; • d ependence on external partners; • mandatory or legislated. Priority: Initiatives that are supported as priorities because they meet some of the above criteria, however, they may be deferred if circumstances throughout the year dictate. Priority: Initiatives that are important but may be deferred if time and resources are not available.

Housing Affordability Initiatives Burke Mountain Neighbourhood Village City Centre Area Plan Update Phased City-Owned Land Development, Sales and Marketing City Centre Area Amenity Strategy Southwest Housing Review • Large Home Review • Corridor Development Study • Housing Choices Expansion Burquitlam-Lougheed Neighbourhood Plan Community Social Development Initiatives Hazel/Coy Neighbourhood Plan

Riverview Artifacts Plan and Policy Community Engagement Strategy Cultural Facilities Planning and Partner Agreements Youth Strategy Public Art Policy Heritage Management Strategy

Protective Services Cannabis Enforcement Strategy Traffic and Crime Strategy Hazardous Material Response Plan

Expand Local Jobs, Local Prosperity Transportation Improvements, Initiatives and Issues

FortisBC Pipeline Impact Management Brunette Interchange Coquitlam Metro Vancouver Pipeline Road Watermain Lougheed Highway Improvements Municipal Boundary Road Initiatives Trans Mountain Pipeline Burke Mountain Neighbourhood Village Utility and Road Construction SkyTrain Corridor Impacts Neighbourhood Enhancement Program Phase Two Parking Review

Business Development

Economic Development Strategy —Final Phase Property Tax Initiatives Office Development Strategy Public WiFi Expansion


Vision

Values

Coquitlam in 2021 will be a community of neighbourhoods within a vibrant city where people choose to live, learn, work and play.

The City of Coquitlam will be an organization recognized for its excellence in City governance and employee, citizen and customer relations by living its values. In Coquitlam we: • • • •

Treat People Fairly Build Organizational and Community Capacity Inform, Involve and Inspire Innovate to Sustain Community Quality-of-Life

Increase Active Participation and Creativity

Enhance Sustainability of City Services and Infrastructure

Community Amenities

Environment, Climate Change and Sustainable Energy

Community Amenity Enhancement Program Place Maillardville Fraser Mills Community Centre Sports Field Strategy Update Buchanan Square Place Maillardville Seniors’ Housing Feasibility

Parks, Trails and Green Space Planning and Construction

Cottonwood Park Town Centre Park Phase One Improvements Blue Mountain Park Riley Park Cottonwood Park Phase One Brookmere Park Southwest Parks Revitalization Mobilio Turf Field

Environmental Initiatives • Environmental Sustainability Plan • Climate Adaptation Strategy • Strategic Energy Management Plan

Strategic Partnerships

YMCA Facility Burquitlam Community Police Station and Park n’ Ride Burke Mountain Joint School/Park Site Planning Planet Ice Pinetree Agreement Review Coquitlam Diking District Centennial Turf Field

City Infrastructure Northeast Works Yard Austin Works Yard Expansion Phase One Northeast Recreation Services Needs Assessment Innovation Centre Feasibility Study Robinson Cemetery Expansion Civic Space Assessment — City Hall Precinct

Achieve Excellence in City Governance Continuous Improvements and Customer Service Activities Development Application Review Process Corporate Website Update PRC Management System Replacement HR2020 Initiatives Business Improvement Committee Work Plan Technology Roadmap Initiatives

Policy Reviews and Bylaw Updates

Development Cost Charge Update City Lands Master Plan Strategic Plan Renewal Functional Review —Operating Tied to Capital Childcare Review Online Learning Management System Feasibility Study Parks and Facility Regulation Bylaw Update Cannabis Regulatory Framework

coquitlam.ca/bizplan


CITY OF COQUITLAM

2018 CITIZEN SATISFACTION SURVEY

98%

COMMUNICATION + COMMUNITY ENGAGEMENT

TRANSPORTATION

of residents ranked their quality of life as “good” or “very good”.

94%

of residents are very satisfied or somewhat satisfied with the level and quality of City services.

Transportation is important to our residents! Transportation is the most important issue for 36% of Coquitlam residents.

Traffic congestion, and quality/level of public transportation are the most frequently mentioned transportation issues.

72%

42%

of residents prefer to contact the City by phone.

of residents prefer to hear from the City via email.

68%

like to participate in consultation through the website.

Residents are most interested in learning about infrastructure (improvements/updates) and City spending/budgets

| coquitlam.ca


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