Survey of Other Department Needs

• According to the respondents from the electronic signature request survey results beyond the five departments listed, 21 internal departments within the City of Durham and external organizations requested for a better electronic signature solution.

• Most of the respondents from the survey results use Acrobat Reader to electronically sign documents that are shared either internally across departments of the City of Durham or externally with other organizations even the one organization that says they use DocuSign.

Current Pain Points

• Business Processes with Manual Signatures require printing documents.

• Business Processes with Manual Signatures require scanning to save digitally which results in poor quality

• Business Processes with Manual Signatures provide no guarantee that the signature is authentic unless a Notary is present

• Business Processes with Manual Signatures provide no guarantee that the document has not been altered after the signature

• Business Processes with Electronic Signatures that are images provide no guarantee that a document has been altered after the signature

• Business Processes with Manual Signatures provide no audit trail other than email on the status of the document within the signature process