IT Governance Business Case
Leads Online
Police Department
Confidential
Background
The Durham Police Department is responsible for the investigation of crimes, both nonviolent and violent, and providing the highest level of customer service to the citizens of the City of Durham. The mission of the Durham Police department is to work with the community to minimize crime, promote safety, and enhance the overall quality of life in the city.
In doing so, the Durham Police Department needs to have access to as many available resources as possible to generate leads for their criminal investigations in order to solve crimes, apprehend suspects and fugitives, and gather the necessary evidence that leads to convictions in order to minimize the city's crime, promote safety, and enhance the overall quality of life.
Durham Police Department was introduced to Leads Online early in the company's existence, when at that time Leads Online capabilities were less than the established capability of Durham PD. Currently, the investigative and lead generating capability of Leads Online far exceeds the capabilities of Durham Police Department.
Confidential
Current Business Problem
The Durham Police Department needs a solution to streamline investigations and provide meaningful intelligence and data to generate leads to assist in the arrest and convictions of criminals to reduce crime, improve public safety and the overall quality of life in Durham.
• Currently the Durham Police Department has a lack of available resources and access to meaningful and helpful information that would assist in their criminal investigations
• Durham Police Department currently does not have access to all the available resources needed to solve cases, especially regarding property crimes.
• Durham Police Department, like other law enforcement agencies nationally, experience shortage in police force making not only assigning cases to officers difficult, but also solving the cases
Confidential
Current Pain Points
•Durham Police Department currently has manual processes which could be streamlined, automated, and made more efficient with the use of Leads Online
•Officers go through heavy paperwork requirements to get court orders , subpoenas and other necessary resources to gain access to information relevant to investigations
•Property crime clearance rate is low, ranging in 10-15% clearance rate
•Public perception of law enforcement and their effectiveness could improve
•Durham Police Department has staffing issues. There aren't enough officers to investigate all the crimes. The department carefully picks and chooses which cases to pursue and assign for investigation based on solvability factors
•There isn't a direct solution for examining or obtaining information outside of the jurisdiction leaving suspects who have left the jurisdiction harder to track and pursue
Confidential
Desired Business Value
City of Durham's Strategic Plan Goal: Innovative & High Performing Organization
Initiative: Develop and implement a continuous improvement model that includes evaluation and process improvement to analyze and improve City Services
Implement use of Leads Online to assist police department in investigations to make the community a safer place to live, reduce crime, promote safety, and enhance overall quality of life, while simultaneously improving relationships between police and citizens.
Confidential
Future State Benefits
• More stolen property recovered for citizens.
• More suspects identified
• More arrests made
• Increased conviction rate thanks to additional necessary evidence availability
• Pattern discovery in investigations will be automated making charges, arrests, and convictions easier.
• Improved overall customer service to the citizens of Durham
• Improved relationships between Durham citizens and Police Department
Confidential
Analysis and Recommended Solution
Confidential
Analysis of Police Proposed Solution: LeadsOnline
• Founded in 2000, Leads Online is a sole-source provider in their service offering for investigative solutions, harnessing partnerships with over 20,000 businesses who are offered free access for reporting requirements, and over 5000 law enforcement agencies nationwide including neighboring municipalities as well as federal agencies like the FBI and ATF
• Platform conducts automatic analysis on case solvability and interacts with other law enforcement agencies as well as external data sources like the National Crime Information Center (NCIC).
• Leads Online does not have any direct competitors, as the company is a solesource provider of the specific services and data sets it provides access to
• The only leading industry competitors, again who do not offer the same services or dataset, operate in providing streamlined open-source intelligence analytics
• Durham PD endpoint technology supports the LeadsOnline application for system administration
• LeadsOnline cybersecurity controls meet the Durham cyber security standards
• There are various known North Carolina municipal police departments who utilize Leads Online, including Raleigh, Cary, Wake County, Chapel Hill, Durham County, and Fayetteville.
Confidential
Analysis of Alternative Option: Whooster
This alternative option was the only alternative option identified during market analysis.
Whooster
• Private For-Profit data intelligence and asset management software company, founded in 2013, based in Buda, Texas that allows for integration and visualization of various data sets to improve decision making and assist in intelligence related to criminal investigations
• Unlike Leads Online, the platform does not conduct analysis on case solvability, nor does it interact with other law enforcement agencies, and integrate with prime law enforcement databases like NCIC.
• Unlike Leads Online who focuses solely on law enforcement and public safety, Whooster maintains a customer base outside of the law enforcement industry as well as outside of the United States, which can be a risk concerning data security
• Like Leads Online, Whooster can integrate with CellHawk Technology, a phone forensics software, which is owned by Leads Online\
• Unlike LeadsOnline, Durham would have to host Whooster locally and would be completely responsible for configuring system and ensuring compliant cyber security controls
Confidential
Comparative Business Value Analysis
Confidential
Pain Point Leads Online Whooster Multiple Manual Processes Alleviates Pain Point Does not alleviate the pain point. Heavy paperwork requirements Alleviates Pain Point Does not alleviate the pain point. Low Property Crime Clearance Rate Positive impact on pain point. No known potential impact on pain point Public Perception of Law Enforcement and their effectiveness could improve Alleviates Pain Point Alleviates Pain Point Staffing Shortages Alleviates Pain Point Does not alleviate pain point. Cross-Jurisdiction Person of Interest Tracking Alleviates Pain Point Does not alleviate the pain point.
Start-up-costs
Comparative Technical Analysis
Technical Requirements
Meets TS technical requirements, with no additional configuration
Meets TS technical requirements. Additional configuration required
Data Integration
Utilizes police department data, as well as data from 20,000 business partners & 5000 law enforcement agencies. Integrates with #1 law enforcement database (National Crime Information Center)
Utilizes police department data, public facing data (open-source), and 3rd party subscription data
Training & Change Management
Training is free, in-person, virtual, & tutorial based
Training is NOT free. Cost per hour and if in person cost plus expenses
Functionality
Meets Durham PD current functional requirements to alleviate pain points
Does not meet Durham PD current functional requirements to alleviate pain points
Confidential
Whooster
of End Users Unlimited – no additional cost associated Unlimited- $1300 per year per user
Leads Online
Number
No start-up costs. Variable start-up costs.
Considering the business problem and pain points identified by the Durham Police Department, in addition to the intended end-users for the platform, Whooster has not been identified as a viable option to alleviate the problem and pain points associated with this business case.
Confidential
Recommended Solution: Leads Online Real Time Crime
Description
Leads Online is a subscription-based software leveraging business reporting requirements, and partnerships between over 20,000 business and 5000 law enforcement agencies to advance case investigations and assist law enforcement in closing criminal investigations.
• Provides investigators access to datasets not available on typical law-enforcement resources to generate leads on cases
Pros
• Streamlines lead generating with collaboration between law enforcement agencies and businesses
• Minimizes number of systems needing to be accessed, making information and data gathering more efficient as Leads Online populates NCIC information within the portal
• Unlimited user logins
• Minimizes manual processes, freeing officer time for other issues
Cons
• N/A
Confidential
Change Management & Training
• Leads Online is activated instantly once agency agreement is signed
• Training is scheduled with Police Department upon agency agreement, which can be conducted in-person or virtually which lasts about 45mins for PowerPlus, and an additional 45 mins time for Real Time Crime
• The same training is also available tutorial-based on-demand within the platform for end users
• There are no additional costs associated with training or system implementation
Confidential
Peer Reviews
Raleigh Police Department
Raleigh PD has been using Leads Online since 2013 and highly recommends the platform
Cary Police Department
Cary has been using Leads Online for more than 10 years and highly recommends the platform
Fayetteville Police Department
Fayetteville PD has been using Leads Online since 2006 and highly recommends the platform
Confidential
Recommended Solution - Project Financial Estimate
Real Time Crime Solution
COST ESTIMATES FUNDING
* Total Project Funding Requested Year 1 includes New FTE Labor, External Labor and Non Labor
Confidential
Description Implementation Costs (Hours) Post Implementation Run Costs (Hours)/ KTLO Departmental Funding Amount: $ 0.00 Labor $ (Hours) Internal TS Department: 35 hours Hours Funding Requested (Y/N): Y Business Analysis 15 Hours hours Internal Labor New FTE – Year 1 Costs $0.00 IT Support & Cyber Security Analysis 5 hours hours Project One Time Costs (External) $59,872 PMO Implementation 20 hours hours *Total Project Funding Requested for Year 1 $59,872 Durham Police Department 6 hours 10 hours Asset Run Cost Year 2 $61,668.16 Asset Run Cost Year 3 $ 63,518.20 External Labor $: $0.00 Professional Services: RealTime Crime Set-Up $0.00 included in service at no additional charge Non-Labor $ Software: $59,872.00 $0.00 Hardware: $0.00 $0.00
Risk Identification
Confidential
Description of Risk Risk Impact (High/Medium/Low) Mitigated (Y/N) Contingency(Y/N) Vendor performance Low N N Cyber Security Low N N Project Team Turnover Low N N Poor Execution Low N N
Mitigation Risk (Costs)
• N/A
Contingency Risk (Costs)
• N/A
Confidential
Our ask
We are asking the IT Governance Steering Committee to approve the business case for Leads
Online Real Time Crime service to support the investigations of the Police Department.
Confidential