TECHNOLOGY SOLUTIONS STRATEGIC PLAN FY 2020 - 2023 Purpose Statement: “To Lead Durham Into The Future By Utilizing Evolving And Emerging Technologies ”
2 FY 2020 FY 2023 STRATEGIC PLAN CITY OF DURHAM STRATEGIC PLAN GOAL: Innovative and High Performing Organization OBJECTIVES: #1 Plan and allocate IT investments in accordance with IT Governance principles to ensure sustainable growth Initiatives Fiscal Year Design, procure and implement a project portfolio management system to track and report ROI on strategic IT investments (Next Generation Enterprise Resource Planning System - ERP) 2020 Develop and Implement a Business Case for the Capital Improvement Program Platform Upgrade including Next Generation Enterprise Resource Planning (ERP) 2021 CITY OF DURHAM STRATEGIC PLAN GOAL: Innovative and High Performing Organization OBJECTIVES: #2 Align IT services to provide innovative solutions according to evolving industry standards Initiatives Fiscal Year Implement single sign on platform for all applications 2020 Promote and collaborate with departments on Smart City (Internet of Things) technologies 2020 Develop and Implement a Business Case to Implement the Next Generation 911 System 2021 Develop, test and implement virtual desktop technologies within the City’s cloud data center for business resiliency 2021
3 FY 2020 - FY 2023 STRATEGIC PLAN (Continuation from Page 2) Develop and Implement a Business Case for Data Collection to Enable Auto Vehicle Solutions for Emergency Services Routing 2022 Develop and implement a Business Case for Enterprise Electronic Signature Solution Standards 2022 Develop and Implement a Business Case for Neighborly Software 2022 Develop and implement a Business Case for Planning and Permitting System (Land Development Office) Replacement (Next Generation ERP) 2022 Develop and implement a Business Case for Real-Time Integration with Payment Processing 2022 Develop and Implement a Business Case for the Replacement of the Learning Management System and Content Provider (Next Generation ERP) 2022 Develop and implement a Business Case to Improve Translation Functionality on the City's Websites 2022 Develop and implement a Business Case to Upgrade the Fire Record Management System 2022 Develop Digital Message Board Project Phase 2: City-Wide Expansion for Communications 2023 Develop and implement Encoder Update Granicus for City Clerk's Office 2023
(Continuation from Page 3) Foray Digital Evidence Management System (DEMS) Improvements for Police 2023 ArcGIS Enterprise Portal additional named users for Technology Solutions 2023 Enterprise Wide Wireless Service AT&T FirstNet 2023 Energy and Water Data Management Software for General Services 2023 GrayKey Digital Forensics Tool for Police 2023 Rapid Review Module for NextRequest Software for Communications 2023 Replacement of LDO - CCC Request collaboration with Inspections, Planning & Public Works for Water Management 2023 CITY OF DURHAM STRATEGIC PLAN GOAL: Sustainable Natural and Built Environment OBJECTIVES:#3 Maintain all the City IT assets governed by Technology Solutions Initiatives Fiscal Year Develop and Implement a Business Case for Facilities & Local Area Network Infrastructure Improvements 2022 Develop and Implement a Business Case for Shared Training Rooms Audio/Video Upgrades 2022 Develop and Implement a Business Case to Upgrade the City Phone System 2022 Develop and Implement a Business case to utilize mobile tables to access GIS/WEB enabled Transportation Databases remotely 2022 4 FY 2020 - FY 2023 STRATEGIC PLAN
CITY OF DURHAM STRATEGIC PLAN GOAL: Innovative and High Performing Organization OBJECTIVES: #4 Manage & maintain cyber security policies, procedures and monitoring to defend the City against ongoing threats Initiatives Fiscal Year Implement security tools that will enable BYOD (bring your own device) and protect the City’s information (Put On Hold Due to Strategy Changes) 2019 Update IT information security policy to encapsulate new processes to guide employees in the utilization of IT in order to protect the City’s information 2020 Cyber Security Program Enhancements/Expansion for Technology Solutions 2023 5 FY 2020 - FY 2023 STRATEGIC PLAN (Continuation from Page 4) Develop and Implement a Business Case to Advance Public Safety with an Enhanced 911 Recording/Reporting System 2022 Develop and Implement a Business Case to Refresh the Police Datacenters 2022
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