TECHNOLOGY SOLUTIONS
STRATEGIC PLAN FY 2020 - 2023 Purpose Statement: “To Lead Durham Into The Future By Utilizing Evolving And Emerging Technologies ”
CITY OF DURHAM STRATEGIC PLAN GOAL: Innovative and High Performing Organization
OBJECTIVES: #1 Plan and allocate IT investments in accordance with IT Governance principles to ensure sustainable growth Initiatives
Fiscal Year
Designed, procured and implemented a project portfolio management system to track and report ROI on strategic IT investments, including (NextGen ERP)
2020
Developed and Implemented a Business Case for the Capital Improvement Program Platform Upgrade (Including Next Generation ERP)
2021
CITY OF DURHAM STRATEGIC PLAN GOAL: Innovative and High Performing Organization OBJECTIVES: #2 Align IT services to provide innovative solutions according to evolving industry standards Initiatives
Fiscal Year
Implemented single sign on platform for all applications
2020
Promoted and collaborated with departments on Smart City (Internet of Things) technologies
2020
Developed and Implemented a Business Case to Implement the Next Generation 911 System
2021
Developed, tested and implemented virtual desktop technologies within the City’s cloud data center for business resiliency
2021
2 FY 2020 - FY 2023 STRATEGIC PLAN
(Continuation from Page 2) Developed and Implemented a Business Case for Data Collection to Enable Auto Vehicle Solutions for Emergency Services Routing
2022
Developed and implemented a Business Case for Enterprise Electronic Signature Solution Standards
2022
Developed and Implemented a Business Case for Neighborly Software
2022
Developed and Implemented a Business Case for Performance Management Software
2022
Developed and implemented a Business Case for Planning and Permitting System (Land Development Office) Replacement (Next Generation ERP)
2022
Developed and implemented a Business Case for Real-Time Integration with Payment Processing
2022
Developed and Implemented a Business Case for the Replacement of the Learning Management System and Content Provider (Next Generation ERP)
2022
Developed and implemented a Business Case to Improve Translation Functionality on the City's Websites
2022
Developed and implemented a Business Case to Upgrade the Fire Record Management System
2022
Digital Message Board Project Phase 2: City-Wide Expansion for Communications
2023
Encoder Update - Granicus for City Clerk's Office
2023
3 FY 2020 - FY 2023 STRATEGIC PLAN
(Continuation from Page 3) Foray Digital Evidence Management System (DEMS) Improvements for Police
2023
ArcGIS Enterprise Portal additional named users for Technology Solutions
2023
Enterprise-Wide Wireless Service - AT&T FirstNet
2023
Energy and Water Data Management Software for General Services
2023
GrayKey Digital Forensics Tool for Police
2023
Rapid Review Module for NextRequest Software for Communications
2023
Replacement of LDO - CCC Request collaboration with Inspections, Planning & Public Works for Water Management
2023
CITY OF DURHAM STRATEGIC PLAN GOAL: Sustainable Natural and Built Environment
OBJECTIVES: #3 Maintain all the City IT assets governed by Technology Solutions Initiatives
Fiscal Year
Developed and implemented City of Durham fiber optic network in partnership with Duke and Durham County
2019
Expanded the existing infrastructure (i.e. DocuSign, OnBase and Paper Cut) and enabled the City to become digitally driven versus paper driven
2019
Enhanced our LAN infrastructure to bring up to 1 GB connectivity and to increase wireless connectivity throughout the City
2020
Developed and Implemented a Business Case for Facilities & Local Area Network Infrastructure Improvements
2022
Developed and Implemented a Business Case for Shared Training Rooms Audio/Video Upgrades
2022
4 FY 2020 - FY 2023 STRATEGIC PLAN
(Continuation from Page 4) Developed and Implemented a Business Case for Shared Training Rooms Audio/Video Upgrades
2022
Developed and Implemented a Business Case to Advance Public Safety with an Enhanced 911 Recording/Reporting System
2022
Developed and Implemented a Business Case to Refresh the Police Datacenters
2022
CITY OF DURHAM STRATEGIC PLAN GOAL: Innovative and High Performing Organization
OBJECTIVES: #4 Manage & maintain cyber security policies, procedures and monitoring to defend the City against ongoing threats Initiatives
Fiscal Year
Implemented security tools that will enable BYOD (bring your own device) and protect the City’s information (Put On Hold Due to Strategy Changes)
2019
Updated IT information security policy to encapsulate new processes to guide employees in the utilization of IT in order to protect the City’s information
2020
Cyber Security Program Enhancements/Expansion for Technology Solutions
2023
5 FY 2020 - FY 2023 STRATEGIC PLAN
Produced by TECHNOLOGY SOLUTIONS