City of Greater Bendigo Service Guide

SERVICES GUIDE 2012 –13

www.bendigo.vic .gov.au

Contacting the City of Greater Bendigo Our friendly Customer Support staff are available to answer your questions.

Bendigo Phone Website Email Resident’s requests Address Opening hours Postal address Fax

5434 6000 www.bendigo.vic.gov.au info@bendigo.vic.gov.au requests@bendigo.vic.gov.au 195-229 Lyttleton Terrace, Bendigo Monday-Friday, 8:30am-5pm PO Box 733, Bendigo 3552 5434 6200

If you are deaf or have a hearing impairment or speech impairment, contact us through the National Relay Service: www.relayservice.com.au TTY/Voicecall users phone 133 677 then ask for 03 5434 6000 Speak and Listen users phone 1300 555 727 then ask for 03 5434 6000 Internet relay users connect to the NRS www.iprelay.com.au/call then ask for 03 5434 6000 Heathcote Phone Opening hours

5433 3211 Monday-Friday: 8:30am-5pm (closed for lunch between 12:30pm-1:30pm)

Address

125 High Street, Heathcote 3523

The City of Greater Bendigo has a 24 hour responsive telephone service.

For after hours emergencies phone 5434 6000.

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Customer Service Centre 5434 6000

Welcome from the Mayor Dear Resident, I am delighted to present to you the Services Guide to the City of Greater Bendigo 2012-2013.

This handy reference provides you with details of the range of services available through our organisation and where to find out more.

As one of the largest cities in Victoria, Bendigo is the major service provider for central and northern Victoria and with approximately 120,000 requests for services and information received every year. We are continually striving to develop the best range of services to cater for our community.

As our population grows and diversifies, we welcome many new residents from various backgrounds who will also find this guide an excellent tool to learn more about their new city and the range of services available.

Cr Alec Sandner Mayor

Acknowledging Country Council acknowledges that the land the City is built on is Jaara Country.

The members and elders of the Jaara people of the Dja Dja Wurrung community and their forbearers are the traditional owners and have been custodians for many centuries and performed age old ceremonies of celebration, initiation and renewal.

The City acknowledges their living culture and their unique role in the life of this region.

For the latest information visit: www.bendigo.vic .gov.au

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Did you know?

The City of Greater Bendigo is responsible for looking after: • 277 bridges valued at over $70M • 1,410km of sealed roads valued at over $401M • 1,378km of unsealed (gravel) roads valued at over $37M • 586km of footpaths valued at over $54M • 1,040km of kerb and channel valued at over $88M • 836km of underground drains valued at over $158M • 37,236 drainage pits valued at over $32M • Some 27,507 square metres of paved areas valued at $4.5M • Over 700 public buildings and structures valued at over $301M • Public furniture valued at over $23M • Statues and monuments valued at $8.5M

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Customer Service Centre 5434 6000

Table of Contents Councillor Information 8 Aged and Disability Services 12 Animal Control 19 Bendigo Art Gallery 23 Building Services 24 Children and Family Services 25 Community and Cultural Development 30 Community Planning 33 Customer Support 35 Economic Development 37 Environment 38 Environmental Health Services 40 Libraries 42 Livestock Exchange 46 Local Laws 47 Major Events 48 Parking Control 49 Parks, Gardens and Reserves 51 Planning Control 53 Rates 55 Recreation 60 Risk Management 65 Roads and Drainage 67 Strategy Unit 69 The Capital - Bendigo’s Performing Arts Centre 70 Tip Vouchers 71 Tourism 74 Toilets 72 Volunteering 75 Waste Management 76 Quick Find Index 80 Contact Us 83

For the latest information visit: www.bendigo.vic .gov.au

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City of Greater Bendigo information There are various ways you can find out the latest news from the City of Greater Bendigo:

City of Greater Bendigo website Visit the City of Greater Bendigo website at www.bendigo.vic.gov.au for the range of services available online: • Send a service request to our friendly Customer Support team.

• We provide quick links to your dayto-day questions about our services.

• Make online payments at any time of the day or night for the following services:

• Access information on our latest projects, draft strategies and plans, and take the opportunity to provide feedback on proposed plans.

* Rates * Animal registration renewals * Childcare fees (for City childcare centres) * Aged and disability services, such as home care, personal care and respite care * Parking fines • Keep up with the latest news from the City on our homepage and subscribe to our online news updates.

• Our events calendar provides details on local and community events coming up in the Bendigo region.

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Customer Service Centre 5434 6000

• Apply online for employment opportunities with the City including full time, part time and our casual pool.

• Access other important information about facilities, services, Council meeting agendas, minutes and much more.

• Search the directory for many of Bendigo’s community organisations.

News update Every fortnight we publish an update with our latest news, events and information about our services. This update can be found in every second Saturday edition of The Bendigo Advertiser and is duplicated in The Bendigo Miner. If you missed the update, the page can be downloaded from the News section of our website.

Greater Bendigo News The Greater Bendigo News (GBN) provides updates about our services, major works and projects as well as informing you about opportunities to get involved in planning for our future. The publication is distributed three times per year to all households in the Greater Bendigo region. If you have not received your edition of GBN, please contact our Customer Service Centre on 5434 6000, email requests@bendigo.vic.gov.au or download a copy from the News section of our website.

Social Media The Communications team maintains the City of Greater Bendigo’s main social media pages, including Facebook and Twitter. Follow us for the latest updates on our activities, news and media releases, community consultation, current job vacancies, events, images and changes to services.

Media Releases Keep up to date with the very latest news from the City of Greater Bendigo at www.bendigo.vic.gov.au. Our media releases are posted on our website at the same time they are distributed to the media.

For the latest information visit: www.bendigo.vic .gov.au

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Councillor information

Cr Rod Campbell Eppalock Ward T: 5434 6203 M: 0427 514 429 E: r.campbell@bendigo.vic.gov.au

Cr Peter Cox Eaglehawk Ward T: 5434 6189 M: 0427 318 490

Cr Rod Fyffe Golden Square Ward T/F: 5443 7673 M: 0419 874 015

E: p.cox@bendigo.vic.gov.au

E: r.fyffe@bendigo.vic.gov.au

Cr Barry Lyons Kangaroo Flat Ward T: 5434 6215 M: 0429 292 084

Cr Bruce Phillips North West Plains Ward T: 5434 6192 M: 0428 159 816

Cr James Reade Sandhurst Ward T: 5434 6190 M: 0427 881 771

E: b.lyons@bendigo.vic.gov.au

E: b.phillips@bendigo.vic.gov.au

E: j.reade@bendigo.vic.gov.au

Cr Keith Reynard Strathfieldsaye Ward T: 5439 4967 M: 0428 581 198

Cr Lisa Ruffell Epsom Ward T: 5434 6206 M: 0429 946 171

Cr Alec Sandner Flora Hill Ward T: 5434 6208 M: 0428 335 177

E: k.reynard@bendigo.vic.gov.au

E: l.ruffell@bendigo.vic.gov.au

E: a.sandner@bendigo.vic.gov.au

A Council election will be held on 27 October 2012. Councillor contact details after the election can be found on the City of Greater Bendigo website and other current publications.

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Customer Service Centre 5434 6000

City of Greater Bendigo Executive Team

The CEO and Directors can be contacted by phoning 5434 6000.

Who’s Who

Who’s who Chief Executive Officer Mr Craig Niemann •

Governance

•

Public Relations

• •

Bendigo Airport The Capital - Bendigo’s Performing Arts Centre Tourism and Visitor Information Centres

Director, City Futures Mr Stan Liacos • • • • •

Major Projects Bendigo Art Gallery Communications Economic Development Major Events

•

Director, Community Wellbeing Ms Pauline Gordon • • •

Aged and Disability Services • Children and Family Services • Community and Cultural Development •

Customer Support Recreation Youth Development

Director, Organisation Support Ms Marg Allan • • • • •

Contracts and Project Co-ordination Finance Information Technology Libraries Management Accountant/ Systems Administrator

• • • •

People and Learning Rates Risk Management Valuations

• • • •

Parking Property Statutory Planning Strategy

• • •

Presentation and Works Sustainable Environment Waste and Recycling

Director, Planning & Development Ms Prue Mansfield • • • • •

Animal Control Building Services Environmental Health Greater Bendigo 2036 Local Laws

Director, Presentation and Works Mr Darren Fuzzard • • •

Asset Planning and Design Bendigo Livestock Exchange Parks and Natural Environment

We appreciate your feedback - please email enquiries@bendigo.vic.gov.au For the latest information visit: www.bendigo.vic .gov.au

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Council ward maps Ward boundaries up to 27 October 2012

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Customer Service Centre 5434 6000

Ward boundaries after 27 October 2012

For the latest information visit: www.bendigo.vic .gov.au

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Our Services Aged and Disability Services Contact Information General Enquiries/Customer Service 5434 6411 Office hours

Phone Email Address Mailing address After hours emergency

8:30am-5pm, Monday-Friday (excluding public holidays) 5434 6411 ads@bendigo.vic.gov.au 195-229 Lyttleton Terrace, Bendigo PO Box 733, Bendigo 3552 5434 6000

For residents in the Heathcote District please contact Heathcote Health on 5431 0900.

Home and Community Care program The aim of the Home and Community Care (HACC) program is to support people in their own homes and communities by providing services that promote and maintain independence. The program assists frail older people, younger people with disabilities and their carers who are experiencing difficulties in managing daily tasks.

Assessment and eligibility In order to get an assessment for HACC services you need to contact the Bendigo Referral Centre on telephone 1300 733 581. Requests for service are accepted from all sources (ie. the person, family, doctor or other health professional) provided the person consents to the referral.

Once the referral is received you will be advised regarding arrangements for an assessment. An assessment is required to determine a person’s eligibility to receive HACC services.

An assessment officer will visit the home to discuss and determine the persons need and eligibility to receive HACC services. If eligible an individualised care plan will be agreed upon by both the client and the assessment officer, detailing the services and tasks required. A copy of the care plan should be accessible in the home for all Community Care staff.

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Customer Service Centre 5434 6000

Aged and Disability Services

Home safety checks Before services begin, a home safety check will be conducted to ensure there is a safe work environment for staff and volunteers. This safety check will usually be conducted at the time of assessment and clients will be advised of any changes needed to meet occupational health and safety requirements.

If a client moves home another safety check is required before services can recommence. Clients should notify the City of Greater Bendigo on 5434 6411 when planning to move.

Diversity The City of Greater Bendigo is committed to providing services to all eligible people and has an officer dedicated to assisting those who have special needs or are experiencing difficulty linking to services due to issues of diversity.

These include: • • • •

People from an Aboriginal and Torres Strait Islander background People from culturally and linguistically diverse (CALD) backgrounds People with dementia Financially disadvantaged people (including those who are homeless or at risk of homelessness) and • People living in remote or isolated areas Further information will be provided at assessment.

Services provided • Broadband for Seniors Internet Kiosks • Food Services • Home Care • Men in Sheds • Personal Care • Planned Activity Group • Property maintenance • Respite Care • Senior Citizen’s Clubs • Telelink services • Transport For the latest information visit: www.bendigo.vic .gov.au

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Seniors Internet Kiosks The Internet Kiosk provides older people with free lessons in the use of computers and the internet so they can send and receive emails, swap files and photos and meet with other seniors who are venturing on to the internet for the first time. Support is provided to help people gain confidence and build skills in using new technology.

Internet Kiosks are located at: • Kangaroo Flat Senior Citizens Club, Lockwood Road. The hours of operation are flexible. For further detail please call 5447 2248 • Elmore Senior Citizens Club Rooms, 4 Clarke Street. The hours of operation are flexible. For further details please call 5432 6425 All people aged 50 years and over are eligible to use the kiosk service free of charge.

Food Services Food Services provide nutritious and diet specific meals delivered to the client’s home, or to a community centre. Breakfast, lunch and evening meals can be provided. Meals consist of a main and sweet, with a fruit drink twice a week.

A soup can be provided on request.

Clients must be home for the delivery of a meal as health regulations do not allow food to be left outside. In recognition of our culturally diverse community, meals can be prepared to meet specific cultural and religious needs and can be delivered either hot or cold.

Community luncheons for clients are held in community centres and include entertainment and afternoon tea. A volunteer-to-lunch program is provided for clients where volunteers visit for lunch in the clients’ home to provide social contact.

Phone: 5434 6430 Meals are delivered Monday to Friday including public holidays Home Care Home Care service maintains a safe, secure, and hygienic home environment.

Tasks are not limited to, but include assistance with the following, according to the needs assessed:

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Customer Service Centre 5434 6000

Vacuum cleaning Sweeping and washing floors Cleaning bathrooms and toilets Washing and essential ironing Wiping over benches, cupboard fronts, fridges or stoves Changing bed linen Basic shopping Assistance to pay bills/banking

Aged and Disability Services

• • • • • • • •

Phone: 5434 6411 Provided Monday to Friday excluding public holidays Men In Sheds The Men In Sheds (MIS) program provides the opportunity for men to get together for woodwork and social purposes and to learn and share skills in a shed environment.

The Salvation Army runs the MIS program in partnership with Council at its workshop in Mundy Street.

Phone: 5447 2248 Sessions run Monday, Tuesday and Wednesday excluding Public Holidays Personal Care The Personal Care service assists clients with their personal hygiene and related tasks. Tasks are not limited to, but include, assistance with the following, according to the needs assessed: • • • • • • •

Bathing/showering Dressing and undressing Hair care, shaving and personal grooming Eating and drinking Fitting of aids Toileting Domestic duties related to the above

Phone: 5434 6411 Provided seven days per week as arranged

For the latest information visit: www.bendigo.vic .gov.au

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Planned Activity Group (PAG) The Planned Activity Group (PAG) provides social, intellectual, physical, and emotional stimulation to help clients maintain living and social skills. PAG involves activities and outings with meals included. These groups can be both mixed and gender specific and can also be an opportunity for carers to have respite from their caring roles. Occasional care is also available.

Activities include: special events ie. celebrating the Melbourne Cup and AFL Grand Final, entertainment from various artists, cards games, gardening and craft.

Transport to and from the venue is provided.

Phone: 5447 2248 Operates Monday to Saturday excluding public holidays Property maintenance The property maintenance service provides assistance with maintaining the home in a safe and habitable condition. This includes: changing of smoke alarms and light globes; repairs not requiring a tradesperson; home modifications (such as the installation of hand rails and shower flexi hoses); and some light garden maintenance.

A limited lawn/grass mowing service is provided on a monthly basis and is not a replacement service for general lawn mowing. It is necessary that clients ensure that any lawn or other grassed areas are mowed in between our monthly visits – particularly in the Spring-Summer months when grass growth can be prolific.

Phone: 5434 6411 Provided Monday to Friday excluding public holidays and weather permitting Respite care Respite care provides carers of frail, older people and people with a disability with respite from their caring responsibilities. It also provides the person being cared for to have a break without their usual family carer.

Clients may be taken on a range of social outings on a regular basis or by arrangement i.e. shopping centres, parks, movies, sport and recreation places.

Respite can be provided regularly or occasionally as arranged. The primary role of Community Care staff providing respite is the care and well being of the client and the service is tailored to individual requirements.

Where appropriate, Community Care staff can help with light housekeeping tasks that would normally be undertaken by the carer if the client does not 16

Customer Service Centre 5434 6000

Aged and Disability Services

require close supervision. Community Care staff are not permitted to perform any nursing duties.

Every effort will be made to ensure continuity of care; however this is not always possible due to carers taking leave or other service demands.

Phone: 5434 6411 Provided seven days per week as arranged Senior Citizens clubs The clubs provide companionship, social support and activities for members.

Centre Eaglehawk Elmore Golden Square Heathcote RSL Marong Spring Gully Strathdale Strathfieldsaye

Location 6 Darling Street, Eaglehawk 4 Clarke Street, Elmore Old High Street, Bendigo High Street, Heathcote High Street, Marong Spring Gully Road, Spring Gully 155a Crook Street, Strathdale Mandurang Road, Mandurang

Phone 5446 9151 5432 6126 5443 2772 5433 2725 5435 2413 5442 2178 5441 1665 5439 3343

For the latest information visit: www.bendigo.vic .gov.au

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Telelink This service provides people from ethnic backgrounds who may be socially isolated with weekly group telephone meetings. The groups are led by a trained facilitator and clients are able to have conversations in their own language. There are currently Italian, Filipino, German and Multicultural groups.

Phone: 5434 6410 Provided Monday to Friday excluding public holidays Transport Transport is available for clients requiring door to door assistance who cannot use public transport. Transport is limited to social outings, visiting family or friends and shopping, and is not available for medical appointments. The service is operated by volunteer drivers within the City of Greater Bendigo.

Phone: 5434 6418 Operates Monday to Friday Volunteer Visiting Program This program is designed to link clients with volunteers who visit people in the home. It is an individual service designed to encourage companionship.

Phone: 5434 6455 Provided as arranged More Information Bendigo – 5434 6411 Heathcote – 5431 0900

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Customer Service Centre 5434 6000

The Animal Control Unit provides advice and assistance to ensure responsible pet ownership in Greater Bendigo.

Animal Control

Animal Control

Animal pound Address Piper Lane, East Bendigo, adjacent to the Bendigo Aerodrome Phone 5441 2209 Opening hours Monday-Saturday, 10am-4pm

Sunday and Public Holidays, 10am-12noon The Lost Dogs Home delivers stray animals to the pound after capture. Lost dogs and cats are held for eight days to be claimed by the owner, who pays a release fee. Animals not claimed within this period may be sold or euthanised.

Animal registration All dogs and cats over three months must be registered (and micro-chipped if being registered for the first time). Renewals are sent out in January and are due by 10 April each year. Registration tags must be attached to collars at all times.

Dead animal removal The City of Greater Bendigo is responsible for removing dead animals from roads and public areas.

Dog and cat ownership Cat and dog owners can be prosecuted and/or fined if their animal: • • • • •

Wanders onto private property without permission Is found wandering outside owners’ premises Is in an off-limits public area; like flora and fauna parks Is encouraged to attack a person or another animal Becomes a nuisance through consistent barking or fouling the neighbourhood

Cat curfew All cat owners in the Greater Bendigo municipality should note it is an offence for a cat to be outside the owner’s premises between sunset and sunrise.

For the latest information visit: www.bendigo.vic .gov.au

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Dog on leash areas The owner of any dog must keep the dog under effective control with a chain, cord or leash held by the owner and attached to the dog while the dog is in any of the following reserves: • Lake Weeroona, Bendigo • Barrack Reserve, Heathcote • Rosalind Park, Bendigo • Kangaroo Flat Botanical Gardens • Strathdale Park, Strathdale • Canterbury Gardens, Eaglehawk • Bendigo Botanical Gardens, • Cooinda Park, Golden Square White Hills • Kennington Reservoir • Lake Neangar and Lake Tom Thumb, Eaglehawk All dogs must be on leash within 10 metres of any: • Public barbecue or outdoor area • Public children’s play area

• Business premises

Places to exercise your dog Dog Park (Harcourt Park, Crook Street, Strathdale) Harcourt Park is a 3.7 hectare site that is centrally located in an area where many residents own dogs.

It has good path connections with the Strathdale Park and Kennington Reservoir precincts and provides a good natural environment for dog play and exercise.

The site is fenced with several public entry points. It also boasts a bitumen walking track, four small dams, a creek complete with steel bridges and good shade trees.

Other places to exercise your dog off leash The following is a list of parks and reserves ideally suited for exercising dogs off leash. Each of these areas provides unique opportunities for exercise and exploration offering everything from bushland to rocky hills or grassland.

Many of these areas are used by community and sporting groups and people walking their dogs must be mindful of their responsibilities and ensure their dogs are kept under effective control at all times and any faeces is cleaned up.

• Quarry Hill Recreation Reserve (area adjacent to creek), Houston Street • Crusoe Heights Reserve, Morrison Street, Kangaroo Flat 20

Customer Service Centre 5434 6000

• Muldoon Reserve, Wattle Drive, Spring Gully • Garden Gully Reserve, Bradshaw Street, Ironbark

• Part of Linear Creek Reserve, Knight Street, White Hills • Barton Court Reserve, Flora Hill • Pasley Street Reserve, Pasley Street, Huntly • Clydebank Court Reserve, Strathfieldsaye • Hustlers Reef Reserve, Hustlers Road, North Bendigo • Shared access - Rodda Field, Strathdale Park

Animal Control

• Ross Park, Steane Street, Kennington • Long Gully Creek Reserve, Creeth Street • Scout Hall Reserve, Simpsons Road, Eaglehawk • Truscott Reserve (area adjacent to soccer fields), Turner Street, California Gully • Jenny’s Garden, Corner Chapel and Allingham Streets, Kangaroo Flat • Part of Linear Creek Reserve, Bay Street, Golden Square

Dog owners are allowed to use Rodda Field as off leash between Monday to Friday 6am-3pm, Saturday and Sunday 6am-8am and 1pm-9pm.

Dogs are not allowed off leash when an organised event is underway.

It is mandatory for dog owners to carry a bag or similar device to collect and remove all their dog’s droppings in any public place, including footpaths and nature strips.

Only guide dogs, assistance dogs and dogs used for law enforcement purposes can enter the Hargreaves Mall and Crusoe Reservoir and No. 7 Park.

Limits on the number of animals A maximum of two dogs and two cats can be kept on residential properties.

A permit from the City of Greater Bendigo must be obtained to keep animals over these numbers. A permit is also required to own roosters, horses, cattle, sheep, goats, pigs or other similar large animals in residential areas.

Injured animals Domestic Injured or wandering domestic animals on roads or public areas should be reported to the Animal Control Officer by phoning 5434 6000.

Native Injured or orphaned native animals such as kangaroos, possums, lizards, snakes etc, on roads or in public areas, should be reported to the Wildlife Rescue & Information Network Inc. (WRIN) on 0419 356 433 (all hours) or Wildlife Rescue Emergency Services (WRES) 0427 301 401.

For the latest information visit: www.bendigo.vic .gov.au

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Restricted breeds of dogs Restricted breed dogs are five specific breeds of dogs prohibited from being imported into Australia. The following breeds including crosses of the breed are restricted: • American Pit Bull Terrier (or Pit Bull Terrier) • Fila Brasileiro • Japanese Tosa

• Dogo Argentino • Perro de Presa Canario (or Presa Canario).

Owners may keep their restricted breed dogs in Bendigo as long as the dogs were in Victoria prior to 1 September 2010 and registered (as any breed) with a Victorian Council prior to 30 September 2011.

Restrictions for owning such breeds include: • A maximum of two per person without a permit • Escape proof and child proof fencing • Warning signs on property access points

• Must wear a prescribed restricted breed collar at all times • Notification of escape or change of ownership • Leash and muzzle control in public places A person less than 17 years of age is not allowed to own a restricted breed or be in charge of the dog in public places Stock on roads Stock on roads, including cows, sheep and goats, is a danger to motorists, and should be reported immediately.

Owners are responsible for ensuring their fencing is properly maintained.

More information 5434 6000 www.bendigo.vic.gov.au/animal

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Customer Service Centre 5434 6000

Bendigo Art Gallery

Bendigo Art Gallery

Address Phone Website Email Opening hours Admission fee

42 View Street, Bendigo 5434 6088 www.bendigoartgallery.com.au bendigoartgallery@bendigo.vic.gov.au Open every day except Christmas Day, 10am-5pm By donation, additional fees may apply for special exhibitions

Bendigo Art Gallery is one of the finest galleries in regional Australia with an extensive and varied collection of paintings, sculptures, works on paper and decorative arts. Free guided tours are conducted daily at 2pm. Appointments are necessary to see works in storage.

The Gallery Shop has a range of merchandise including postcards, greeting cards, books, posters, magazines, jigsaw puzzles and more. The Gallery CafĂŠ offers a varied menu and local wines.

For the latest information visit: www.bendigo.vic .gov.au

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Building Services The Building Unit offers a comprehensive range of professional advice at the early design stage of any size project. Council does not issue general building permits, these can be provided by a private building surveyor - search for ‘Building Surveyors’ on Google or in the Yellow Pages.

Building permits Permits are generally required for: • Advertising signs • Alterations and additions • Antennas, masts, poles, and chimneys on dwellings • Fences and retaining walls • Garages and carports and their extensions • Garden sheds, outbuildings, gazebos and farm buildings over 10sqm • New dwellings

• Office partitions • Restumping, re-cladding, and re-roofing • Swimming pools and spas • The change of use of a building, shop or office • Verandahs and covered areas • Relocated buildings • Temporary structures

Services Service provided for residential and commercial building projects include: • Advice on essential safety measures for commercial buildings and residential accommodation buildings • Advice on smoke alarm location • Advice on swimming pool fencing • Building advice • Building inspections • Inspection and enforcement for compliance with Building Legislation

• Resolution of works undertaken without building permits or expired permits • Building permit advice • Issue of Temporary Structures and the Places of Public Entertainment permits • Report and consent under Section 29 of the Building Act 1993 for demolitions and other consents under the Building Regulations 2006

Occupancy permits Special use occupancy permits and temporary structures. People seeking a building permit should contact a private consultant building surveyor.

More information 5434 6000 www.bendigo.vic.gov.au/building 24

Customer Service Centre 5434 6000

Children and Family Services offer support and assistance to families and children within the municipality.

Building Services/ Children and Family Services

Children and Family Services

Childcare centres Long day childcare centres provide a comprehensive caring and educational facility for families with young children. All the City of Greater Bendigo’s owned and operated Long Day Childcare Centres are fully accredited.

Centre

Location

Annie Galvin Childcare Centre (provides an approved preschool program) Bendigo Crèche and Day Nursery (provides an approved preschool program) Strathdale Childcare (provides an approved preschool program) Bendigo Occasional Child Care Centre

Corner Gladstone and Mitchell Streets, Bendigo 17 Park Road, Bendigo

Hours of Operation 7am-6pm

Phone

7:30am-6pm

5442 5990

5441 2307

Helen Jessen Children’s 7:30am-6pm 5443 5868 Centre, 145 Crook Street, Strathdale Corner Gladstone and 8:30am-5:30pm 5441 5480 Mitchell Streets, Bendigo

Child Friendly City Greater Bendigo has been recognised by UNICEF as the first Australian Child Friendly City.

The City of Greater Bendigo recognises children as citizens and will grow this commitment with the support of the wider community with ongoing research and policy development to strengthen our commitment to children as equal citizens.

• We are currently reviewing the ongoing implementation of the Child Friendly City Sticker program for business, services and organisations who meet the criteria to be recognised as ‘Child Friendly’.

• The establishment of a Child Friendly City Leadership Group has completed the State of the Bendigo’s Children’s report.

• Provision of the Kids Character Carnival.

• Children’s website and directory: www.childfriendlycity.com.au For the latest information visit: www.bendigo.vic .gov.au

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Immunisation Immunisation is a simple, effective way of protecting people from harmful diseases. We provide free regular monthly immunisation sessions for young children and adults as per the National Immunisation Program Schedule. Session dates and times are advertised in the Bendigo Advertiser newspaper at the beginning of each month and are available on our website.

Vaccines available include: Brand name

Diseases

Age given

Infranrix Hexa

Diphtheria, Tetanus, Pertussis, Hepatitis B, Polio, Haemophilus influenza type B Pneumococcal Rotavirus Measles / Mumps / Rubella

2, 4 and 6 months

Prevenar RotaTeq Priorix

Hiberix, NeisvacC Varilrix Infranrix IPV

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H-B-Vacll Adult Varilrix

Haemophilius influenza type B Meningococcal C Chickenpox Diphtheria, Tetanus, Pertussis, Polio Hepatitis B Chickenpox

Gardasil Boostrix Boostrix

Human Papillpoma Virus Diphtheria, tetanus, pertussis Diphtheria, tetanus, pertussis

ADT Adult Prevenar 13

Diphtheria, Tetanus Pneumococcal

Customer Service Centre 5434 6000

2, 4 and 6 months 2, 4 and 6 months 12 months, 4 years and non-immune women shortly after delivery 12 months 12 months Year 7, catch up 4 years Year 7 18 months, year 7, catch up Year 7 (girls only) Year 10 Parents of new born babies 15 June 2009-30 June 2012 50 years Children aged between 12-35 months, supplementary catch up

Children and Family Services

Sharps exchange for diabetics A sharps exchange container is available for diabetics free of charge at the following locations: Bendigo Service Centre Lyttleton Terrace Bendigo Heathcote Service Centre High Street Heathcote Bendigo Community Health Centre 25 Helm Street Kangaroo Flat Maternal and child health service This service is available for all families with children from birth to school age and helps to monitor a child’s growth and development, to provide parents with information and advice, and support family wellbeing.

Annie Galvin Corner Mitchell and Gladstone Streets 5443 2706 Children’s Centre California Gully ‘The Hub’, 5446 1686

78 Bright Street Eaglehawk Bendigo Community Health, 5434 4385

Seymoure Street Elmore 44 Jeffrey Street 5432 6001 Epsom 6-8 Strickland Street 5448 4756 Heathcote McIvor Community Health Service, 5431 0912

39 Hospital Street Kangaroo Flat 13-15 Helm Street 5447 7385 Kennington Helen Jessen Children’s Centre, 5443 4581

145 Crook Street Marong/Maiden Gully 13-15 Helm Street, Kangaroo Flat 5447 1846 North Bendigo Corner Bannister and Nolan Street 5443 2438 Sparrowhawk Corner Humboldt and Derwent Drive 5442 3521 Spring Gully 117 Spring Gully Road 5443 5887 Strathfieldsaye 26 Club Court The Mews Williamson Street 5443 4059

(behind the Visitor Centre) Enhanced maternal and child health This service is free and is to support families to enhance family and social functioning.

Phone 5434 6364 For the latest information visit: www.bendigo.vic .gov.au

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Off to an Early Start program Supporting families in accessing preschool and playgroups.

Phone 5434 6364 Preschool centres Numerous preschools operate in the Greater Bendigo region.

For central enrolments email enrolments@lmpa.org.au or phone 5442 1044.

The Loddon Mallee Preschool Association can be contacted on 5443 1229 or 23 Somerville Street, Bendigo.

Preschool Address Phone Axedale High Street 5439 7549 Bendigo 90 Myrtle Street 5443 6493 Bendigo North Corner Bannister and Nolan Streets 5443 2335 Bendigo South 23 Somerville Street 5443 3861 Dr Harry Little 243a View Street, Bendigo 5443 8454 Eaglehawk 15 Bright Street 5446 8691 Elmore Hervey Street 5432 6341 Epsom Strickland Street 5448 4037 Golden Square 45 Panton Street 5443 7668 Havilah Road 22-24 Havilah Road, Long Gully 5443 4687 Heathcote Camp Street 5433 2068 Helm Street Preschool Helm Street, Kangaroo Flat 5447 0185 Huntly Corner Stephenson and Green Streets 5448 8687 Kangaroo Flat Carpenter Street 5447 7675 Kennington 17 Crook Street 5443 7282 Marong Public Hall High Street 5435 2394 Neale Street North 7 Neale Street, Bendigo 5443 7070 Neangar 25 Watson Avenue, Eaglehawk 5446 9767 Spring Gully Spring Gully Road 5443 5980 Strathfieldsaye Club Court 5439 5577 White Hills Raglan Street 5448 4571

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Customer Service Centre 5434 6000

Children and Family Services

Rural Access Program This State Government funded community development program improves access, inclusion and participation for all people, in particular those with a disability.

Projects include: • The Scooter Recharge points across the municipality • The Scooter Booklet - a safety guide for motorised wheelchairs and scooter users • Reviewing the events management booklet • Avocacy around the built environment • Browsealoud - software to improve access to the City of Greater Bendigo website Please visit our website to access resources or contact our friendly staff for more advice.

Liberty swing Strathdale Park playground has a special piece of playground equipment called a Liberty swing for children with disabilities. The swing works like most others except it is bigger and features a ramp that allows a wheelchair to be loaded onto it.

Anyone wanting to access keys for the Liberty swing should contact the City of Greater Bendigo’s Rural Access Project Officer.

More information 5434 6000 www.bendigo.vic.gov.au/children

For the latest information visit: www.bendigo.vic .gov.au

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Community and Cultural Development The work of the Community and Cultural Development (CCD) Unit has an overarching community engagement, capacity building and advocacy focus.

Structurally the CCD Unit is comprised of four teams: • • • •

Arts and Culture Community Partnerships Safe Communities Youth Development

Activities of the CCD Unit currently focus on and include: Arts and culture • Aboriginal reconciliation (including participation in the Regional Aboriginal Justice Advisory Committee) • Cultural diversity (including being convenors of the Local Settlement Planning Network) • Arts for Health initiatives (including facilitation of the Children’s Art Network, Specimen Cottage Artists in Residence Program and Youth Arts Network) • Support for the local arts sector through the provision of community arts spaces such as Allans Walk, Heathcote and Kangaroo Flat arts spaces • Community Grants Program (including bands, community assistance, community events, community newspapers, cultural, environmental and recreational categories) 30

Customer Service Centre 5434 6000

• Community events (including Anzac Day commemorations, Australia Day and New Years Eve celebrations, NAIDOC Week, Cultural Diversity Week, Reconciliation Week and Summer in the Parks) • Bendigo Bank Theatre Subsidy and Dudley House Community Hire Subsidy Programs • Temporary public art installations including the Arts in the Conservatory and Ground Level Programs • International and Sister City relationships • Raw Youth Arts Awards Program (including digital media, literature and visual arts categories)

• Not for profit sector and Neighbourhood House strategic development and support (eg: volunteer engagement and management) • Positive Ageing Strategy implementation • Small Township Engagement meetings • Small Township Funding Program • Transport access and travel support focused initiatives

Safe communities • Facilitation of the Bendigo Liquor Accord, Bendigo Safe Community Forum and Family Violence Prevention Network and implementation support for associated projects (such as White Ribbon Day)

• Management of contracts and resources associated with the Chill Out Space and Supervised Taxi Rank • Safe Transport Space development and management

• 45 Mundy Street (formerly Bcentral) facility strategic planning and development • Development and ongoing support of Youth Advisory Group • Facilitation of the FReeZA Program (alcohol, drug and smoke free music and cultural events for young people eg. Battle of the Bands competitions)

• Guidance and support for young people involved in the local FReeZA Committee known as Mic Up Productions • National Youth Week celebrations and associated activities.

• Ongoing maintenance and administration of the YO Bendigo website, including Facebook and Twitter

For the latest information visit: www.bendigo.vic .gov.au

Community and Cultural Development

Community partnerships • Committee of Management liaison and support • District and Neighbourhood Plan implementation support • Emergency (eg. bushfire and flood) recovery assistance • Farming sector and rural community liaison and support (including facilitation of the Farming Consultative Committee, Greater Bendigo Rural Support and Loddon Bendigo Rural Women’s Networks) • Loddon Murray Community Leadership Program scholarships

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• Facilitation of the YO Media Team, which provides opportunities for young people to develop skills and gain experience in all areas of media whilst promoting and celebrating young people.

• Engage Program, which provides a diverse range of opportunities for young people to engage and participate in civic and community life.

• Participation in the DEFY Committee (Driver Education for Youth), which offers a range of initiatives and supports to assist young people with driver safety and training.

• Development and implementation of Greater Bendigo Youth Strategy.

• Supporting the reform of youth services provision through facilitation of the Bendigo Better Youth Services Leadership Group.

Youth development The CCD Unit also assists in the promotion and maintenance of a web-based Arts Directory and Community Events Calendar. Community organisations, event organisers and local artists can place listings on these free of charge.

It is important to note that many of the above activities cannot be sustained without external (non-Council) funding contributions and partnerships (for example, with businesses, community organisations, government and nongovernment agencies). The CCD Unit therefore spends a considerable amount of time and energy in preparing funding applications and administering Funding and Service Agreements, in addition to developing and supporting partnership arrangements.

More information 5434 6000 www.bendigo.vic.gov.au/ccd To register as an artist: www.bendigo.vic.gov.au/ artsregister To list your event online: www.bendigo.vic.gov.au/calendar Youth website: www.yobendigo.com.au

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Customer Service Centre 5434 6000

The new Greater Bendigo +25 Community Plan: Greater Bendigo 2036 is the result of the largest and most diverse form of community engagement undertaken across Greater Bendigo in 2010.

Community Planning

Community Planning

Greater Bendigo 2036 sets out a vision for the future of Greater Bendigo. It is a strategic document of advice, designed as a resource for agencies when planning new initiatives across the municipality and the wider region.

Greater Bendigo 2036 introduces the themes of Liveability, Productivity and Sustainability: Liveability relates to the wellbeing of a community and represents the characteristics that make a place where people want to live now and in the future. Greater Bendigo residents expressed priorities about their ability to get around, feel welcomed and safe and to access all forms of entertainment.

Productivity relates to innovation in education and opportunity in employment.

Priorities encompassed topics such as how to retain young people locally and how to create the best access to well-paid employment in Greater Bendigo.

People strongly identified with the need for creativity in new suburban developments, which also aligned with planet-friendly principles.

Sustainability principles acknowledge that human-induced changes to the climate will threaten ecological sustainability, economic development and social and political stability, and consequently human health. Sustainability action is the range of measures taken to ensure the future viability of these systems.

For the latest information visit: www.bendigo.vic .gov.au

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Responses from Greater Bendigo residents included items that relate to reducing the consumption of resources, especially carbon fuels, reducing waste and generating and celebrating new industries which create positive outcomes from climate change conditions.

Because of the breadth and depth of the consultation, Greater Bendigo 2036 can be used as a broadly representational view of community preferences and opinions. Communities who are engaged in thinking about their future will have the best chance of shaping a positive future. We have a great deal to gain by drawing on its community wisdom and ideas.

More information www.bendigo.vic.gov.au/gb2036

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Customer Service Centre 5434 6000

The Customer Service Centres are your central point of contact where requests, enquiries and payments can be dealt with efficiently. Our friendly staff will work with you to address concerns and help with information you may require.

Customer Support

Customer Support

Our Customer Service Centres are located in Bendigo and Heathcote.

Customer Support officers are available to assist with your enquiry, request or payment during the hours of 8:30am-5pm, Monday to Friday. (The Heathcote Office closes from 12:30pm-1:30pm daily).

Customer requests You can lodge a request in person at the Customer Service Centres located at the Lyttleton Terrace and Heathcote Offices, or by letter, telephone or email.

Once lodged, your request will be sent to the appropriate service unit.

Hiring of our parks, gardens, sporting reserves and halls There are a number of facilities managed by the City of Greater Bendigo which are available for hire for functions such as wedding ceremonies, reunions and birthday parties. Please contact the Customer Support unit to enquire about bookings, fees and availability.

Community Bus The Community Bus is available for use by not-for-profit organisations that have an association with the City of Greater Bendigo. The bus can be accessed for specific programs and activities which benefit the financially and socially disadvantaged at a subsidised rate of hire.

Hearing augmentation equipment Our commitment to the Community Access Plan includes providing access to hearing augmentation equipment to assist people with hearing and speech impairments. These include: Phonic ear The phonic ear is a community resource available for hire through the Customer Support Unit. The system has many applications for enhancing hearing for hearing impaired people, including outdoor events, conferences and one-on-one communication.

For the latest information visit: www.bendigo.vic .gov.au

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National Relay Service If you are deaf or have a hearing impairment or speech impairment, contact us through the National Relay Service: www.relayservice.com.au TTY/Voicecall users phone 133 677 then ask for 03 5434 6000.

Speak and Listen users phone 1300 555 727 then ask for 03 5434 6000.

Internet relay users connect to the NRSÂ www.iprelay.com.au/call then ask for 03 5434 6000.

Clubs and Organisations directory The City of Greater Bendigo’s Clubs and Organisations directory can be accessed on our website. Local Clubs and Organisations can register their details online free of charge.

Street directory and maps A full colour street directory covering all roads within the municipal boundary is available to purchase from the Lyttleton Terrace and Heathcote Offices as well as the Visitor Centre. The street directory and various maps can also be downloaded from our website.

More information Bendigo - 5434 6000 Heathcote - 5433 3211 www.bendigo.vic.gov.au requests@bendigo.vic.gov.au

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Customer Service Centre 5434 6000

The Economic Development Unit works with industry, State and Federal Governments and neighbouring municipalities on business retention, growth initiatives, employment growth and the attraction of new investment projects to the region.

Economic Development

Economic Development

The Economic Development Unit works with advisory groups like the Bendigo Manufacturing Group and Bendigo Professional Services Group to ensure a high level understanding of local industry’s needs and opportunities.

The key functions of the unit are: • Airport redevelopment and management • Ensuring a skilled workforce for the future • Helping local businesses grow • Seeking new business opportunities • Preparing submissions for business attraction and expansion • Providing research on the local economy • Advice and referrals for new businesses

• Assisting with the location and selection of premises and sites • Fostering links between retail, commercial, professional and manufacturing sectors • Assisting businesses with sustainable waste management • Industrial land supply More information 5434 6000 www.businessbendigo.com.au

For the latest information visit: www.bendigo.vic .gov.au

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Environment The City of Greater Bendigo aims to foster a culture, both within our organisation and the community, of raising awareness and encouraging action to achieve sustainability in a way that protects and enhances our environment now and into the future.

As well as developing and implementing sustainable programs and projects for our organisation, the City supports programs to improve the sustainability of households, businesses and industries. Our sustainable programs and projects encompass improving waste management, more efficient use of resources, further water saving measures and continuing to protect and grow our forests and bushland spaces.

To assist the City to better manage its resources, a comprehensive greenhouse gas emissions profile has been developed to ensure that we meet our environmental obligations and identify and implement cost saving options.

Our routine maintenance program includes fitting energy efficient lighting and installing water saving devices to City managed facilities to reduce our everyday energy and water use.

The City is proactive in working with business and industry to ensure they remain competitive in a low carbon economy and are committed to progressing renewable and low carbon energy options within the region.

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Customer Service Centre 5434 6000

Environment

In addressing the issue of water quality and scarcity, we are continuing to implement the Urban Stormwater Management Plan and our Sustainable Water Use Plan that will see both an improvement in the water quality of local creeks as well as a reduced reliance on potable water now and into the future.

We also continue protecting and enhancing the natural values of the extensive network of our bushland areas both as an organisation via the Natural Environment Strategy, and through supporting our local community in their environmental endeavours.

More information 5434 6000 www.bendigo.vic.gov.au

For the latest information visit: www.bendigo.vic .gov.au

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Environmental Health Services The City of Greater Bendigo provides a variety of health services to residents, businesses and visitors and is committed to continually improving the quality of environmental and public health within Greater Bendigo.

Caravan parks Caravan parks are registered with the City of Greater Bendigo through the Residential Tenancies Act 1997. Premises are inspected to ensure standards are maintained, including general cleanliness, amenity facilities, lighting and emergency management protocols.

Food premises Businesses that prepare, handle or store food for sale must comply with the requirements of the Food Act 1984.

Dependant on the level of activity and type of food prepared or sold will depend on the level of Food Act requirements that must be met. Businesses may need to be registered with the City of Greater Bendigo, have a food safety program, keep minimum records or notify their intention to sell or give food away.

The Environmental Health and Local Laws Unit can help to explain these requirements and advise the level of regulation the business must comply with.

Anyone intending to establish a food premises is required to obtain prior approval from the Environmental Health and Local Laws Unit.

Public Health and Wellbeing Act premises Include premises such as hairdressers, beauty parlours, body piercing (including ear piercing), electrolysis, tattooists, colonic irrigation and accommodation establishments like motels, rooming houses and Bed & Breakfasts. These premises must be registered with the City of Greater Bendigo in accordance with the Public Health & Wellbeing Act 2008. Premises are inspected by the City of Greater Bendigo to ensure standards are maintained.

Anyone intending to establish a health premise is required to obtain prior approval from the Environmental Health and Local Laws Unit.

Noise control Lawn mowers and power tools can only be operated between 7am and 8pm on weekdays, and from 9am to 8pm on weekends and public holidays.

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Customer Service Centre 5434 6000

Environmental Health Services

Noise problems, particularly from a neighbour, should first be discussed with them. If this is unsuccessful, contact the City of Greater Bendigo, the Police or the Environment Protection Authority.

For noise complaints after hours from entertainment venues or late night parties, contact the Police on 5448 1300.

Pollution Concerns over noise, water, air or soil pollution should be directed to the Environmental Health and Local Laws Unit.

Contact the Environment Protection Authority on 5438 1000 if you have concerns about commercial operations.

Recreation lakes water monitoring Water quality of recreational lakes is regularly monitored. The City of Greater Bendigo will advise residents of any water quality issues should the need arise.

Tobacco reforms The State Government’s tobacco reforms are administered by the Environmental Health and Local Laws Unit, and include: • • • • • •

Penalties for sales of cigarettes to minors Compulsory display of no sale to minors signs in shops Prohibition of point of sale tobacco advertising Smoke-free in all licensed premises Smoke-free work places, shopping centres, gaming and bingo Abolition of single cigarette sales and mobile cigarette sales

Wastewater disposal (septic tank systems) The installation or alteration of a septic tank system on properties in nonsewered areas requires a permit. Applications must satisfy the requirements of the Environment Protection Act 1970 and the Septic Tanks Code of Practice.

Options include sewerage treatment plants, composting toilets and absorption trenches. For application forms, information bulletins, details of systems available and ongoing maintenance please visit our website.

More information 5434 6000 www.bendigo.vic.gov.au/ehs For the latest information visit: www.bendigo.vic .gov.au

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Libraries Libraries operate in Bendigo, Eaglehawk, Heathcote and Kangaroo Flat. The City of Greater Bendigo is a member of the Goldfields Library Corporation and is represented on the Library Board. We also provide funding to the Library Corporation.

Library locations Bendigo and Regional Headquarters Address 259 Hargreaves Street Phone 5449 2700 Fax 5441 2247 Email ncglib@ncgrl.vic.gov.au Opening hours Monday-Friday: 10am-7pm

Saturday: 10am-1pm Kangaroo Flat Address 267 High Street Phone 5447 8344 Fax 5447 3930 Email kangarooflat@ncgrl.vic.gov.au Opening hours Monday, Tuesday, Wednesday and Friday: 9:30am-5pm

Thursday: 9:30am-6pm

Saturday: 9:30am-12:30pm Heathcote Address 125 High Street Phone/Fax 5433 3734 or 5449 290 Email heathcote@ncgrl.vic.gov.au or pamh@ncgrl.vic.gov.au Opening hours Thursday: 9am-1pm

Friday: 9am-1pm, 2pm-6pm

Saturday: 9:45am-12noon Eaglehawk Address Mechanics Institute Building, Peg Leg Road Phone 5446 7577 or 5449 2790 Email pamh@ncgrl.vic.gov.au Opening hours Friday: 9am-12noon

Saturday: 9:30am-12:30pm 42

Customer Service Centre 5434 6000

Libraries

Bendigo Regional Archives Centre Address 259 Hargreaves Street Phone 5449 2700 Fax 5441 2247 Email brac@ncgrl.vic.gov.au Website www.brac.vic.gov.au Opening hours Wednesday: 1pm-5pm

Thursday: 1pm-5pm The Bendigo Regional Archives Centre, at the Goldfields Research Centre, provides access to government and non-government historic records for the region.

Goldfields Research Centre Address 259 Hargreaves Street Phone 5449 2794 (open hours only) Fax 5441 2247 Email goldfields@ncgrl.vic.gov.au Opening hours Monday: 10am-7pm

Tuesday: 10am-5pm

Wednesday and Thursday: 1pm-5pm

Friday: Closed

Saturday: 10am-1pm The Goldfields Research Centre is on the first floor of the Bendigo Library, and contains specialised collections of books, CD-ROMs, microforms and databases covering Bendigo, the Goldfields, Australiana, genealogy, and children’s literature.

Local genealogical group members will help with research at specified times, or by appointment. Extensive local history resources and skilled staff are available.

Historical papers for many local areas are also kept.

Mobile Library Address 259 Hargreaves Street Phone 5449 2790 Email pamh@ncgrl.vic.gov.au

The Mobile Library visits the following locations within the

City of Greater Bendigo For the latest information visit: www.bendigo.vic .gov.au

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Monday

Raywood 9am-9:30am Dingee 9:45am-10:15am Mitiamo 10:30am-11:15am Elmore 1pm-3:30pm Goornong 4pm-4:30pm

Tuesday

Bridgewater 9am-10am Inglewood 10:30am-12:30pm Wedderburn 2pm-4:30pm

Wednesday

Korong Vale 9:30am-10:30am Boort 11am-1pm Axedale 3:30pm-4:30pm

Thursday

Newbridge 9am-9:30am Tarnagulla 10am-10:30am Moliagul 11am-11:30am Bealiba 11:45am-12:30pm Dunolly 2pm-5pm

Friday Charlton 10am-12:30pm & 1:30pm-4:30pm Library services Children’s and family services Goldfields libraries host a wide range of free children’s activities including baby, toddler and preschool story time sessions during school terms, and programs for primary school children during school holidays. All age family sessions occur throughout the year.

Display spaces Community groups are welcome to enquire about display spaces and noticeboards.

Home library service This service is for people whose illness or disability leaves them unable to visit the library, for those in residential or special accommodation homes, and full time carers.

Contact Outreach Services Address 259 Hargreaves Street Phone 5449 2790 Email michalau@ncgrl.vic.gov.au or pamh@ncgrl.vic.gov.au 44

Customer Service Centre 5434 6000

Libraries

Internet access Free internet, computer and wireless access is available at all Goldfields Libraries.

Sessions are booked for a maximum of one hour per day. Library membership is required for regular use.

Items available to borrow Library members can borrow books, magazines, audio books on CD, MP3 or download, DVDs and music CDs. Library membership is free. All libraries have current newspapers, photocopiers, and access to online information.

The Goldfields Library Corporation website details opening hours, activities, the catalogue, membership information, reservations and renewals, online library for children and adults.

More information www.ncgrl.vic.gov.au

For the latest information visit: www.bendigo.vic .gov.au

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Livestock Exchange (Saleyards) The Bendigo Livestock Exchange is a fully accredited NSQA & EU sheep, cattle and pig selling saleyard complex.

Facilities include a canteen, truck wash, live weight scales and ring selling.

Address Wallenjoe Road, Huntly Phone 5448 8111 Fax 5448 8040 Email livestockexchange@bendigo.vic.gov.au Website www.bendigo.vic.gov.au Weekly Prime Sheep and Lambs Monday 9:30am Prime Cattle Tuesday 9am Fortnightly Prime and Store Pigs Wednesday 9:30am Bobby Calves Wednesday 9:30am Monthly store sales Dates are advertised in the Bendigo Advertiser newspaper Special Store Cattle Sales As arranged Special Store Sheep Sales As arranged Other sales Regular spring special sheep sales Dates are advertised in the Bendigo Advertiser newspaper Poultry sale First Saturday of every month Operated by the Huntly Epsom Lions Club Venue bookings The Livestock Exchange is available for hire and for special livestock sales.

More information 5448 8111 livestockexchange@bendigo.vic.gov.au www.bendigo.vic.gov.au 46

Customer Service Centre 5434 6000

Under the Local Government Act, the City of Greater Bendigo introduces Local Laws to maintain order and public safety. These local laws cover many issues; some include parking, environment, streets and roads.

Abandoned vehicles City of Greater Bendigo will remove any vehicles abandoned in public areas.

Such vehicles should be reported.

Activities in trading areas/mall Permits are required for any public meetings or displays.

Building refuse The containment and disposal of building refuse is covered by law, and builders must obtain a Protection of Public Assets and Control of Building Sites permit.

Consumption of liquor The consumption or possession of liquor in an open container is not allowed in any public place, including shopping areas defined by the City of Greater Bendigo.

Dangerous or unsightly land Owners must not allow properties to become unsightly, dangerous or detrimental to the neighbourhood.

Itinerant traders Nobody can engage in itinerant trade on public land without a City of Greater Bendigo permit.

Litter prevention People dropping litter can be prosecuted and residents are encouraged to report offenders.

Livestock Exchange/ Local Laws

Local Laws

The City of Greater Bendigo is involved in Clean Up Australia Day and Keep Australia Beautiful.

Overhanging branches Residents must ensure that trees do not overhang footpaths or roads to create a hazard, or they may be required to remove them.

Pest control - wasps/bees City of Greater Bendigo will try to get rid of any nests on land it owns or controls. Contact us if such nests are found. European wasps or bees on private land are dealt with by commercial pest controllers.

Property numbers Each property must have its number prominently displayed.

Sale of vehicles on roads and road reserves Residents are advised that they cannot sell or display a vehicle for sale on a road or road reserve.

Skateboards/roller-skates/rollerblades The riding of skateboards, rollerskates, rollerblades or similar in the Mall is banned. An authorised officer may impound the object and fine the offender.

More information 5434 6000 www.bendigo.vic.gov.au/locallaws

For the latest information visit: www.bendigo.vic .gov.au

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Major Events The Major Events team is responsible for increasing the number of major events attracted and retained to Greater Bendigo in the priority areas of sports, arts and culture, food and wine and music events.

Major Events work collaboratively with internal and external stakeholders to actively promote these events to maximise their economic contribution to Greater Bendigo.

A City of Greater Bendigo events calendar provides an overview of significant events that include major events such as the Bendigo Easter Festival, Groovin the Moo concert and many others.

Advice is available on event logistics, operations and planning of an event.

More information www.bendigo.vic.gov.au/events

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Customer Service Centre 5434 6000

Parking restrictions improve safety for road users and pedestrians, and improve traffic flow. The restrictions generally operate from 8:30am-5:30pm across the Central Business District.

Major Events/ Parking Control

Parking Control

Did you know?

It is illegal to park: • On nature strips

• On the wrong side of the road

• Opposite double lines

• 20 metres before and 10 metres after a school crossing unless otherwise sign posted

• Across driveways

Car parking options There are more than 6000 public car parking spaces in and near the Central Business District, both on and off street. Colour coded signs are located at major entrances to the Central Business District, and other signs identify the location of car parks, time limits and the number of spaces.

Off street car parks are located at: • Corner Hargreaves and Edwards Streets • Gladstone Street • King Street • McCrae Street • McLaren Street • St Andrews Avenue

• Mundy Street • Myers Street • Rosalind Park (adjacent to the QEO) • Tom Flood Sports Centre (enter via Park Road) • Uley Street

Multi-storey car park - Hargreaves Street The multi-storey car park in Hargreaves Street is opposite the library, in the heart of the Central Business District. The car park provides 290 parking spaces including six disabled bays and free, secure bike parking. The car park is staffed on a regular basis. For permanent parking contact the attendant or the Parking Unit.

Multi-storey car park complex - Edward Street Construction of the multi-storey car park complex in Edward Street, adjacent to Target, is due in mid 2012. The car park will provide 418 parking spaces including disabled bays and free, secure bike parking.

For the latest information visit: www.bendigo.vic .gov.au

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The car park will be staffed on a regular basis. For permanent parking contact the attendant or the Parking Unit.

Disabled parking The state-wide Disabled Persons Parking Scheme covers two categories with varying concessions based on the applicant’s need for assistance.

Category 1 allows permit holders with significant intellectual or physical disabilities to park a vehicle in a reserved bay marked for disabled motorists only.

Category 2 allows permit holders, who require rest breaks when walking, to park a vehicle for twice the normal specified time. Category 2 permit holders cannot park in designated Disabled Persons parking bays.

A disabled parking permit must be displayed at the left side of the front windscreen.

Application forms are available from the Customer Service Centre. All application forms must be completed by a doctor. Special arrangements can be made for applicants to collect their permits.

Meters and machines Parking meters and ticket machines are prominently located throughout the Central Business District. Please report faulty meters to the City of Greater Bendigo.

Parking fines Fines are incurred for a range of offences, and infringement notices are given in person, left under a windscreen wiper or sent in the mail.

Contesting fines Failure to pay parking fines within 28 days will result in additional costs. Those contesting a fine should send a letter or email to the City of Greater Bendigo including contact details, the infringement number, the offence as stated on the infringement notice, car registration number, and an explanation of the objection.

School crossings We maintain supervised school crossings across Greater Bendigo. Supervisors are employed and trained by the City of Greater Bendigo.

More information 5434 6000 www.bendigo.vic.gov.au/parking 50

Customer Service Centre 5434 6000

Greater Bendigo enjoys a number of the most attractive open spaces and parklands in Victoria, ranging from small local parks to more significant sites like Rosalind Park and the Bendigo Botanical Gardens.

Parks,Gardens and Reserves

Parks, Gardens and Reserves

Parks Most of the major parks have free electric barbecues and play equipment.

They include: • Canterbury Park, Eaglehawk • Cooinda Park, Golden Square • Kangaroo Flat Native Gardens • Kennington Reservoir • Lake Neangar, Eaglehawk • Lake Weeroona • Strathdale Park • Bendigo Botanical Gardens, White Hills * Rosalind Park does not have a barbecue Bushland reserves/linear creek walking paths and trails Bendigo is home to a variety of natural reserves worthy of conservation, they provide a unique passive recreational and educational experience. Some of these include: • Bendigo Creek Linear Trail • Crusoe Reservoir and No. 7 Park • Kennington Reservoir and Grassy Flat Creek • Spring Gully Creek and Back Creek • O’Keefe Rail Trail • McIvor Creek, Heathcote • Lake Tom Thumb • Bendigo Creek - Linear Park • Long Gully Creek There is an extensive network of walking and cycling trails through some of these scenic areas across the municipality. They include the O’Keefe Rail Trail and Bendigo Bushland Trail.

For the latest information visit: www.bendigo.vic .gov.au

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Brochures are available from the Customer Service Centres or the Visitor Centre on: • Bendigo Walks

• Rosalind Park

• Experience Bendigo (rural and urban areas)

• O’Keefe Rail Trail • Indigenous Plants of Bendigo booklet (only available from the Customer Service Centres)

• Bendigo Botanic Gardens

Hiring of our parks, gardens, sporting reserves and halls There are a number of facilities managed by the City of Greater Bendigo which are available for hire for functions such as wedding ceremonies, reunions and birthday parties. Please contact the Customer Support unit to enquire about bookings, fees and availability.

Bushcare incentive program This program encourages private land-holders to protect native vegetation on their properties, and is backed by rate incentives.

Native vegetation removal The removal of native vegetation including trees, shrubs and grasses may require a planning permit (please contact the Planning Unit for more information).

Street trees We are responsible for planting, removing, pruning and maintaining trees in public areas including nature strips. Contact our Customer Service Centre to request a tree to be planted on your nature strip, or an inspection of a damaged/overgrown tree.

More information 5434 6000 www.bendigo.vic.gov.au/parks

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Customer Service Centre 5434 6000

The Planning Unit has extensive experience in statutory planning. It provides customer focused advice and application processing services for developments of a major commercial and industrial nature, and residential proposals within Greater Bendigo.

Planning Control

Planning Control

Statutory planning Services involving subdivision and town planning are provided through the Statutory Planning Unit. This includes the assessment of and enquires related to: Planning applications and issuing of planning permits • Compliance with planning • Removal of native vegetation and subdivision laws • Erection of business signs • Issuing certification and statements • Works, buildings and demolition of compliance of plans of within a heritage overlay subdivision • Earthworks including dams, • Assessment of privately sponsored on or near creeks and rivers planning scheme amendments • New or changes to liquor licenses • Heritage planning advice • The operation of a business • Change of uses of land from home • Construction of dwellings • Greater Bendigo Planning Scheme The Planning Scheme sets out strategies, policies and requirements for how land can be used and developed. Each Victorian Planning Scheme incorporates the Victorian Planning Provisions which planning permit applications must comply with.

The planning scheme includes maps show how land is zoned, and whether it is affected by an overlay.

You can view the planning scheme online at: http://planningschemes.dpcd.vic.gov.au/greaterbendigo/home.html Zones Every parcel of land has a zone, which controls land use and development. The main zones applicable in Bendigo are Residential, Business, Industrial and Farming.

Overlays Overlays affect subdivisions, buildings and works and operate in addition to the zone requirements and generally concern environmental, landscape, heritage, built form, subdivision, and land and site management issues.

For the latest information visit: www.bendigo.vic .gov.au

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It is essential to check whether an overlay applies to land before beginning any use or development.

Zones and overlays You can find out which zones and overlays affect a property by obtaining a free property report online at: http://services.land.vic.gov.au/landchannel/jsp/reports/ReportsIntro.jsp If you have any further queries about how zones and overlays affect a parcel of land you can speak to the Planning Department on 5434 6355.

Heritage Advisory Service The Heritage Advisory Service provides free advice and assistance in the preservation and restoration of heritage buildings.

Heritage Restoration Loan Assistance Scheme Financial help is available for all buildings listed as having local, state or regional heritage significance, or which fall within the municipality’s designated heritage precincts. This provides incentives for the preservation of historically significant places. The scheme offers a no-interest loan for half the cost of the project, repayable over a five year period in equal installments. Eligibility criteria is available on our website: www.bendigo.vic.gov.au/heritage-loans More information 5434 6000 www.bendigo.vic.gov.au/planning

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Customer Service Centre 5434 6000

Rates revenue helps fund the services we provide to you. We endeavour to charge rates equally by using valuations to determine the rates you pay.

Rates

Rates

Paying your rates Full payment of the City of Greater Bendigo rates is due on or before 15 February each year. Reminder notices are not sent prior to the due date.

Alternatively, you can pay four instalments each financial year. Phone Customer Service for more details.

Want a free reminder when your rates are due?

SMS your payment method - FULL (paying in full) or FOUR (paying by instalments) together with your BPAY reference number eg. FULL 1234567 to 0459 273 853 or text FOUR 1234567 to 0459 273 853.

You'll receive an SMS reminder before your rates are due. You can opt out by replying STOP to any text message.

Hardship Ratepayers experiencing hardship should contact our Customer Service Centres to discuss their circumstances. Payment of rates cannot be avoided, however we will work with you to achieve a satisfactory outcome for both yourself and the City of Greater Bendigo. While interest will continue to accrue on outstanding amounts, contacting us can prevent expensive follow up action being taken for collection of the rates.

Your payment options include: • Arranging direct debit from your cheque or savings account.

• Using BPay from your cheque, savings or credit card account.

• In person at any Australia Post Office or Bendigo Bank Branch.

• Over the telephone or internet direct from your credit card account.

• Fortnightly deduction from your Centrelink benefit using Centrepay.

• Using our Easyway cards (min payment $20) at our Customer Service Centre, over the phone or the internet. Easyway cards can be ordered at our Customer Service Centres either in person or by phone.

• At City of Greater Bendigo offices - 195 Lyttleton Terrace Bendigo or 125 High Street, Heathcote.

• Mailing your cheque to the City of Greater Bendigo, PO Box 3500, Bendigo DC 3554.

Remember to pay your rates on time! If you miss the due date for paying your rates you will be charged interest.

For the latest information visit: www.bendigo.vic .gov.au

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Pensioner rebates The State Government indexes the concession amount annually to CPI. Those entitled to a rebate not shown on the rate notice should contact the Customer Service Centres for assistance in completing the necessary form. It should not be necessary to lodge subsequent forms in future years. Proof of entitlement is required via an eligible concession card (not the Health Care Card).

The concession applies only to the principal place of residence of the pension card holder. The maximum concession amount in 2011/12 is $193.40.

Garbage charges Still paying for a big bin? Why not join the 24,000 residents who have already swapped their 240 litre garbage bin for a smaller 140 litre bin. Those ratepayers are paying $81.50 less in 2011/12 for garbage collection, you could save too.

Interest on overdue rates Ratepayers paying in full get an interest-free period of approximately six months from the date of receiving their notice. Rates unpaid under the full payment method after February 15 incur interest charged and back dated to the date the rates were declared, usually in July. Those paying by instalments who do not meet the due date, pay interest back-dated to the day the instalment was due.

Avoiding or reducing the amount of interest charged Interest will be avoided if rates are paid by their due dates. Part payments can be made at any time including payment in advance.

If payment in full cannot be made by the due date, the amount of interest charged can be reduced by one of the following: a. Ensure that the first instalment is paid by 30 September; this will qualify your rates for the instalment program. Interest on late second, third or fourth instalments is only charged back to the due date of the instalment rather than back to July when the rates were declared. b. If you have elected to pay in full by 15 February and realise that you cannot pay in full, make a part payment of as much as you can afford before 15 February. Interest will only be charged on the balance outstanding after 15 February.

Please check current pricing with the Customer Service Centre.

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Customer Service Centre 5434 6000

Rates

Change of mailing address Property owners and ratepayers must notify the City of Greater Bendigo of changes of residential and postal addresses in writing via online notification, email, mail or fax. Non-receipt of rate notices, or delays in postal delivery, are not acceptable excuses for late payment of rates. If a rate notice has not been received by the end of August, it may be that we have not received a change of address notification.

To change your mailing address online or download a form, go to www.bendigo.vic.gov.au/rates Change of ownership Notification is usually received from the purchaser’s solicitor by law, but vendors’ solicitors can also provide notification. Owners can also advise changes by providing a current copy of the Title. Residents should ensure that their correct details and forwarding address are provided.

Street and road numbering Residents and businesses must prominently display their street number on their properties to ensure quick identification of the correct address. Numbers should be reflective and not obscured. All rural properties have been allocated a number, based on the distance travelled along each rural road. This helps people, including emergency services, to find properties, and for mailing addresses. Please contact us if you are unaware of your property number.

For the latest information visit: www.bendigo.vic .gov.au

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Understanding rates Why do I pay rates?

Rate revenue helps fund community services, and is collected from the owners or occupiers of every property in our municipality. In setting rates we use property values to ensure an equitable distribution of charges. To find out how to calculate the rates you pay, visit our website.

Valuations Property values are assessed by way of a general valuation, a process whereby the value of all properties is assessed on the same date. Properties were most recently revalued on 1 January 2010 by qualified valuers.

What is a valuation?

A valuation is an assessment of the market value of a property as at a specific date, in accordance with relevant legislation.

Valuing a property Property values are determined by an analysis of market sales and rents, and comparison with properties to be valued. Data on each property is collated from inspection, building and planning permits, and other sources.

Sales information is obtained under property sales law - we must be notified of property sales - and data on property rentals and expenses is obtained from owners and tenants. Legislation permits valuers to obtain additional relevant information by request or by entry onto a property ‘at any reasonable time’.

Supplementary valuations Supplementary valuations are sometimes performed between general valuations, when properties are altered, demolished or erected, or when they are amalgamated, subdivided, portions are sold off, rezoned, or affected in some way that the value is incorrect.

Supplementary valuations assume the same valuation date as the current valuation in force to ensure equity between properties. It may be made at anytime during the year and may result in additional rates being levied.

Objecting to a valuation A person aggrieved by a valuation, may within two months of the date of the notice containing the valuation (eg. rates notice) object to the value or other matters as detailed in the Valuation of Land Act. 58

Customer Service Centre 5434 6000

Rates

An objection must contain the prescribed information as detailed on an objection form available from our Customer Service Centres. Before this stage it may be beneficial to hold discussions with a staff member from the Valuation unit. After receiving an objection the valuer must discuss it with the objector and advise the objector of the outcome in writing. If an amendment is recommended this must first be approved by the Valuer General Victoria. If not satisfied with the decision, the objector may appeal to the Victorian Civil and Administrative Tribunal (VCAT), or the Supreme Court. Objectors must still pay rates by the due date, and failure to do so will result in interest being imposed.

State Revenue Office The State Revenue Office uses site valuations to assess land tax under the Land Tax Act 2005. A person aggrieved may object to the Site Value as shown on the Land Tax notice, provided they have not objected to the Site Value on any other rate notice issued in the last 12 months. An objection to Site Value in relation to a Land Tax notice must be made to the State Revenue Office. Further information on the use of valuations for land tax is on the State Revenue Office website www.sro.vic.gov.au

For the latest information visit: www.bendigo.vic .gov.au

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Recreation The City of Greater Bendigo provides a diverse range of sport and leisure facilities and services to the community. The Recreation Unit is responsible for policy, planning, design, development, management, and promotion of recreation venues and activities to residents and visitors of the City of Greater Bendigo.

Facility management and development The City has an ongoing commitment to the management and improvement of sporting facilities across the municipality. The City of Greater Bendigo provides over 50 sporting reserves to the community as well as a considerable number of other sport and leisure opportunities.

Major facilities provided by the City of Greater Bendigo include: • Bendigo Stadium

• Epsom Huntly Recreation Reserve

• Kangaroo Flat Leisure Centre

• Tom Flood Cycling Track

• LaTrobe University Bendigo Athletics Track

• Queen Elizabeth Oval

• Bendigo Aquatic Centre • Peter Krenz Leisure Centre • Bendigo Tennis Centre • Garden Gully Hockey Complex

• Bendigo South East Secondary College Stadium (joint initiative with Bendigo South East Secondary College) • Strathfieldsaye Sports Complex, Club Court

Cycling and walking trails The City of Greater Bendigo has an extensive network of walking and cycling trails taking in many scenic areas throughout the municipality.

Five major trails include: • O’Keefe Rail Trail (19km sandy gravel surface from Bendigo to Axedale)

• Bendigo Creek Trail (from Rosalind Park to Epsom Primary School along creek, mostly bitumen)

• Goldfields Track (58km through National Park)

• Mulga Bill Trail (from Lake Neangar to the Greater Bendigo Regional Park, sandy gravel surface)

• Bendigo Bush Land Trail (65km loop mostly along roads and through bush areas) 60

Customer Service Centre 5434 6000

Name

Location

Features

Cooinda Park

Norma Street, Golden Square

Eaglehawk Skate Park

Canterbury Park

Lake Weeroona

Napier Street, North Bendigo

Strathdale Park

Corner Crook Street and McIvor Highway, Strathdale

White Hills Botanic Gardens

Midland Highway, White Hills

Three lane slide, climbing frames, swings, barbecue, scale rockers and large shady trees Equipment for BMX and skateboard riders at all levels Adventure playground barbecue area, sand pit, swings, two drinking fountains and large shady trees Climbing frame, swings, Liberty swing, barbecue, drinking fountains and trees for shade Gardens, picnic pavilion and playground

Recreation

Play spaces The City provides over 120 play spaces to the community. These spaces vary in size and usage. Some of our major and most visited play spaces are:

Liberty swing Strathdale Park playground has a Liberty swing for children with disabilities. The swing works like most others except it is bigger and features a ramp that allows a wheelchair to be loaded onto it.

A full list of playgrounds and recreation areas are available online by visiting www.bendigo.vic.gov.au BMX tracks Location Eaglehawk California Gully Recreation Reserve Spring Gully Strathfieldsaye

Address Victoria Street Loudon Street Spring Gully Road Club Court

For the latest information visit: www.bendigo.vic .gov.au

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Skate parks Heathcote Skate Park Camp Street, Heathcote The equipment includes two quarter pipes, transition platform and slide rails.

Axedale Skate Park Mitchell Street, Axedale The equipment includes two quarter pipes with a grind rails and transition platform.

Bendigo Skate Park Corner of McIvor Road and Kennedy Street The equipment includes two quarter pipes, curved and multilevel grind poles, fun box and curved pyramid. This park has been designed for beginners to intermediate skaters.

McKern Skate Park Canterbury Park, Simpsons Road, Eaglehawk The equipment includes split level quarter pipes, flat banks, hubba ledge, spine, euro gap and grind rails to challenge skateboard and BMX enthusiasts at all levels. This is an international class skate park.

Elmore Skate Park Hunter - Raywood Road, Elmore A small local fully concreted Skate Park offering five items of equipment for beginners. The equipment includes a single level quarter pipe with coping rail, basic fun box with hubba ledge, low set flat bar and a curved grinding pole.

Indoor sports centres The City works in partnership with a range of organisations to provide indoor sporting facilities.

Indoor facilities can be found at Bendigo Stadium (seven courts), Kangaroo Flat Leisure Centre (one court) and Bendigo South East Secondary College (three courts).

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Customer Service Centre 5434 6000

Recreation

For a full list of recreation facilities and services, please visit www.bendigo.vic.gov.au/recreation Recreation services and programs Elite Athlete Support Program The City provides small grants to assist aspiring athletes to attend interstate and international sporting tournaments and championships.

Portsea Camp The Recreation unit coordinates and raises funds for a week-long beach camp for primary school students who may not have had previous opportunities to go on a school camp.

Support for community organisations Allocation of facilities Each year, the City of Greater Bendigo allocates seasonal use of sporting reserves and facilities. This allocation assists to maximise use while maintaining the best possible playing surface quality.

Grants and funding The City provides small grants to sporting and community organisations each year. These grants aim to support volunteers to undertake small projects which increase participation and support volunteer development.

Advice and support The Recreation Unit is available to provide advice to clubs in relation to facilities, projects, governance enquiries or issues.

For the latest information visit: www.bendigo.vic .gov.au

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Swimming pools There are 13 swimming pools in Greater Bendigo. Most outdoor pools open between November and March at varying hours. The Peter Krenz Leisure Centre is open all year and the outdoor heated pools located at the Bendigo Aquatic Centre (Barnard Street) and Bendigo East (Lansell Street) are open September - May. Season tickets allow entry to all outdoor pools between November and March.

Pool Bendigo Aquatic Centre Bendigo East

Address Phone

50m pool

InterToddlers Other mediate pool facilities pool Barnard St 5443 6151 Outdoor Yes Yes 90m heated water slide, playground & BBQs Lansell St 5443 7078 Yes Yes Yes BBQ

Peter Krenz Napier St, 5446 9222 Indoor Leisure Centre Eaglehawk heated Brennan Park Houlahan 5443 9407 Yes St, Flora Hill

Yes

Yes

Yes

Yes

Elmore

Yes

Yes

5443 7774 Yes

Yes

Yes

Goornong

Bagshot St 5432 2371 No

Yes

Yes

Heathcote

Barrack St

5433 2223 No

Yes

Yes

5447 7964 (33 m)

Yes

Yes

Hunter Rd 5432 6381 No

Golden Square Maple St

Kangaroo Flat Station St Long Gully

Bennett St 5443 3856 No

Yes

Yes

Marong

High St

5435 2207 No

Yes

Yes

Raywood

Robertson 5436 1350 No Rd Hamelin St 5448 4295 No

Yes

Yes

Yes

Yes

White Hills

More information 5435 6000

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Customer Service Centre 5434 6000

Spa, sauna & open all year Diving pool, playground & BBQs Diving pool, slide & BBQs

BBQ

The Risk Management Unit provides assistance and advice to all areas of Council’s operation and to external organisations and Community Groups, such as general risk management, insurance renewals and claims management, Workcover claims management, Occupational Health and Safety and other areas.

Risk Management

Risk Management

Fire prevention and control Residents have a responsibility to reduce fire risks around their home, and to prepare their house and family for fires.

Fire hazards Landowners should maintain or clear their property of all long grass or other hazardous materials to reduce the Risk of Fire.

Where fire hazard exists, a ‘Fire Hazard Notice’ may be issued to property owners requiring clean up works to be undertaken and completed within 14 days.

If works are not carried out, a City of Greater Bendigo contractor will remove the hazard. The owner of the property will incur the contractor’s costs and administration fee, and may be issued with a Penalty Infringement Notice.

Open air burning - outside the Fire Danger period A Local Law controlling open air fires in the municipality outside the Fire Danger period is in place.

For all information relating to what can and can’t be done, under this Local Law please refer to Local Law number three.

When the Fire Danger period is declared by the CFA, the CFA Act requirements become law.

For the latest information visit: www.bendigo.vic .gov.au

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Declared Fire Danger period When the Fire Danger period is declared by the CFA (ie. during the summer) fires in the open air are restricted, unless a Total Fire Ban has been declared, (which means no fires in the open Air).

This is specifically relative to camp fires, barbecues, welding, grinding, soldering or gas cutting, for which certain precautions are required to be taken. Details of these precautions are available from CFA at www.cfa.vic.gov.au A written permit, available from the Municipal Fire Prevention Officer, is required to light a fire, during a declared fire danger period, in the open air, to burn grass, stubble or other materials.

Note: It is not always appropriate for permits to be issued at the beginning of the Fire Danger Period.

Total Fire Bans Total Fire Bans are declared by the CFA in consultation with other relevant authorities, when the fire danger is extremely high, indicating that fires could develop rapidly and be difficult to control. None of the following are allowed solid fuel fires, incinerators, campfires, welding, soldering or gas cutting, without CFA approval.

More information 5434 6000 www.bendigo.vic.gov.au/fire

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Customer Service Centre 5434 6000

Drainage The City of Greater Bendigo clears blocked pipes, pits, culverts, and drains.

Storm water drainage, from buildings to the connection point into the drainage system, is the responsibility of property owners, as are crossovers at the entrance to private property. The latter should be maintained regularly. All buildings must install adequate storm water drainage.

Roads and Drainage

Roads and Drainage

Works in the road reserve All works within the public road reserve require consent from the responsible road authority. Unless you are conducting works on an arterial road (in which case enquiries go to VicRoads) you will need to apply to the City of Greater Bendigo.

Further information and application forms are available on the City’s website.

Applications can also be forwarded by email to consent@bendigo.vic.gov.au Road maintenance The City of Greater Bendigo is responsible for the maintenance of all roads in the municipality, except for main arterial roads and highways, which are the responsibility of VicRoads. Tracks within the surrounding forest are the responsibility of the Department of Sustainability and Environment.

The works program includes grading of gravel roads, maintenance of guide posts, repairs to and resealing of sealed roads, and repairs to guard rails.

For the latest information visit: www.bendigo.vic .gov.au

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Road safety Residents are encouraged to report potential dangers to the Customer Service Centres. If the danger is on a main arterial road or highway it should be reported to VicRoads.

Road signs The City of Greater Bendigo is responsible for the installation, cleaning, repairs and relocation of road signs on all roads, except for main arterial roads and highways, which are the responsibility of VicRoads.

Street sweeping The street sweeping program operates daily in certain areas and as required in others.

More information 5434 6000 www.bendigo.vic.gov.au/roads VicRoads: 5434 5000 VicRoads AH: 13 11 70 Department of Sustainability and Environment: 13 61 86

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Customer Service Centre 5434 6000

The Strategy Unit was established by Council to enhance the organisation’s abilities to plan for growth, forward plan and implement major projects and strategic actions.

Strategy Unit

Strategy Unit

Our mandate is to ensure that major strategies are dynamic and innovative and that planning integrates economic, environmental and social imperiatives.

Community involvement in the preparation of our strategies is critial to its success.

The adoption and timely implementation of these strategies is critical to this process.

The Strategy Unit integrates: input from land use, social and community planning - disciplines; current analysis and research; and, active engagement with community and other stakeholders to develop strategies and plans.

To view existing strategies and plans please visit our Strategies and Plans webpage: www.bendigo.vic.gov.au/strategyunit Draft strategies and opportunities to get involved are posted on the Current Projects page.

If you do not have internet access but would like to view any of our strategies, please call the Strategy Unit on the number below.

More information 5434 6000 www.bendigo.vic.gov.au/strategyunit

For the latest information visit: www.bendigo.vic .gov.au

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The Capital - Bendigo’s Performing Arts Centre Address 50 View Street, Bendigo Phone 5434 6100 Website www.thecapital.com.au Email thecapital@bendigo.vic.gov.au Box office hours Monday-Friday: 9:15am-5:15pm

Saturday: 10am-1pm

One hour before scheduled performances The Capital is the region’s home for the performing arts. The Capital presents a year round program of arts activities with over 150 performances and many exhibitions held each year.

The Capital manages a range of venues including those listed below.

Venue Dudley House, View Street, Bendigo Old Fire Station, View Street, Bendigo Bendigo Exhibition Centre, Holmes Road, Bendigo The Capital - Bendigo’s Performing Arts Centre, 50 View Street, Bendigo

Bendigo Town Hall, Hargreaves Street, Bendigo

More information and bookings 5434 6100 thecapital@bendigo.vic.gov.au www.thecapital.com.au

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Customer Service Centre 5434 6000

Facilities For visual art exhibitions.

Fully equipped drama studio which is available for performances, exhibitions, meetings and workshops.

Exhibitions, expo, conference or product launch for 30 to 3000 people.

Range of functions including dinners, conferences, workshops, meetings, rehearsals, exhibitions and displays.

Caters for 10 to 500 guests.

Weddings, dinners, conferences and meetings for up to 400 guests.

Please note tip vouchers have been replaced by free green-waste disposal days.

The Capital/ Tip Vouchers

Tip Vouchers Free green-waste disposal weekends The City is providing residents with free green-waste disposal on four weekends.

Keep an eye on the media, the Greater Bendigo News, our Advertiser page and our website for the dates as they will be promoted to the community.

• To assist you with fire season preparation, two weekends will be in late October/November. Dates will be announced once they are nominated by the CFA. • In addition, two extra free green waste disposal weekends will be announced for late autumn.

On these dates, residents can drop off their green-waste to the Eaglehawk Eco Centre or the Heathcote Landfill free of charge, saving $20 per ute or small trailer load.

Eaglehawk Eco Centre Address Upper California Gully Road, (also known as Upper Road)

near Victoria Street, Eaglehawk Phone 5446 3917 Open Open every day except Christmas Day and Good Friday, 8am-5pm Heathcote Landfill Address Golden Gully Road, Heathcote (Recycle shop) Phone 5433 2849 Open Tuesday, Thursday, Saturday and Sunday, 8am-5pm

Closed Christmas Day and Good Friday Note that the only materials that will be accepted are tree prunings, garden clippings, grass and leaf litter. Commercial loads of green waste will not be accepted.

For more information on fire prevention visit: www.bendigo.vic.gov.au/fireprevention

For the latest information visit: www.bendigo.vic .gov.au

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Toilets Public toilets in Greater Bendigo.

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Locality

Street Name

Description

Bendigo

Bendigo Library

Toilets within the foyer

Bendigo

Hargreaves Mall

Bendigo

Hargreaves Street

Bendigo Bendigo Bendigo

Lyttleton Tce Myrtle Street Park Road

Toilets under structures one at Williamson Street end of the mall and the other in the middle Green building near corner of Hargreaves Street and Mitchell Street Near Coles car park Londonderry Reserve Tom Flood Sports Centre, new toilet block in central car park near cycle clubrooms

Bendigo

View Street

Bendigo

Williamson Street

Bendigo

Edward Street

Eaglehawk Eaglehawk Eaglehawk

Sailors Gully Road Simpsons Road Victoria Street

Eaglehawk

Victoria Street

East Bendigo

Napier Street

East Bendigo East Bendigo

Nolan Street Victa Road

Elmore

Railway Place South (Midland Highway)

QEO - cream brick building next to main gate Rear of the Visitor Centre (old Post Office building) Multi-storey car park complex - due to open mid 2012 Canterbury Park Lake Neangar Behind the Camp Hotel (Caradon Way) Opposite IGA, behind Victoria Hotel Lake Weeroona toilets front Weeroona toilets - rear Bendigo Aerodrome near Airport (Strathdale) Preschool Beside the Discovery Centre (Campaspe Run)

Customer Service Centre 5434 6000

Disabled Hours Opened As per No Library hours 8am-6pm* Yes

24 Hours

Yes

24 hours 24 hours 24 hours

Yes No Yes

24 hours

No

24 hours

Yes

TBC - check website

Yes

5am-11pm* Yes 7am-11pm* Yes 7am-7:30pm* No 24 hours

No

24 hours

Yes

24 hours 24 hours

No No

24 hours

Yes

Toilets

Golden Square Golden Square Golden Square

Allingham Street Mackenzie Street West Old High Street

Huntly Ironbark

Midland Highway Happy Valley Road

Kangaroo Flat

Camp Street

Dick Turner Reserve, next to CFA Fire Station Lions Park Victoria Hill - Albert Richardson Reserve Botanical Garden

Kangaroo Flat

Dunlop Lane

IGA supermarket

8am-9pm*

Yes

Kangaroo Flat Kangaroo Flat

Granter Street High Street

Crusoe No 7 Park Rotary Park

8am-7pm* 24 hours

Yes

Kennington

Neale Street

Association Tennis Courts

24 hours

Kennington Lockwood

Reservoir Road Kennington Reservoir Calder Alt Highway Lockwood South Recreation Reserve Calder Highway Service road, between IGA and Post Office, opposite the Caravan Park Calder Alt Highway Malone Park (near public pool) Fenton Street Soccer ground Kyneton-Redesdale Redesdale Recreation Road Reserve Crook Street Lions Park (including kitchen area) Blucher Street In front of shopping centre / supermarket

7am-11pm* 24 hours

Yes Yes

7am-10pm*

Yes

24 hours

No

24 hours 24 hours

Yes Yes

7am-11pm*

Yes

8am-7pm*

Yes

Strathfieldsaye

Tannery Lane

24 hours

White Hills

Napier Street

Maiden Gully Marong North Bendigo Redesdale Strathdale Strathfieldsaye

Oval near Hunter Street Cooinda Park

24 hours 24 hours

No No

24 hours

No

24 hours 24 hours

No No

24 hours

Yes

Strathfieldsaye Recreation Reserve Botanical Gardens

7am-8pm*

Yes

* Closing times are approximate times only and may vary during the seasons.

For the latest information visit: www.bendigo.vic .gov.au

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Tourism The Tourism Unit promotes Bendigo to the leisure, event and business markets.

Bendigo is one of Australia’s most significant gold rush cities and has a growing contemporary lifestyle scene including cultural, arts, wine, food and shopping profile complemented by its growing events industry. Tourism brings significant economic benefits to the tourism industry and the broader Bendigo community.

The Tourism unit continually market and promote Bendigo to attract Melbourne, intrastate, interstate and international visitors, and operates the Bendigo and Heathcote Visitor Information Centres.

Bendigo Visitor Centre Address 51-67 Pall Mall, Bendigo Phone 1800 813 153 or 5434 6060 Website www.bendigotourism.com Email tourism@bendigo.vic.gov.au Opening hours Open every day except Christmas Day, 9am-5pm Australia’s grandest Visitor Centre offers visitor information, an online accommodation and tour booking service, quality retail featuring locally and Australian made products (including a local history book collection) and interpretive services including Town Hall Tours and Morse Code demonstrations.

Through a recent redevelopment, the Centre also features two exhibition spaces with changing quarterly exhibitions - a Living Arts Space, showcasing local and regional artisans and a Post Office Gallery telling the social stories of Bendigo and region.

Heathcote Visitor Information Centre Address Corner High and Barrack

Street, Heathcote Phone 5433 3121 Website www.heathcote.org.au heathcotevic@bendigo.vic.gov.au Email Opening hours Open every day except

Christmas Day, 9am-5pm The Centre provides local tourism information, maps, wineries guide and showcases local products, books and souvenirs.

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Customer Service Centre 5434 6000

Volunteers play a vital and valuable role in the provision of services to the City of Greater Bendigo. Our volunteer services comprise of a diverse range of people who work with the City of Greater Bendigo and other organisations with the common interest of enhancing the provision of services in our city.

Tourism/Volunteering

Volunteering

City of Greater Bendigo Volunteers work in a variety of areas such as: • Meals on Wheels • The Visiting Program and Planned Activity Group (Social Support) • Transport Program • Bendigo Art Gallery • The Capital - Bendigo’s Performing Arts Centre • Visitor Information Centre (Bendigo and Heathcote) • Bendigo Easter Festival

• Community and Cultural Development • Kids Character Carnival • Events • Youth Services • General Administration in various Service Units • Recreation and Sport • Landcare and the Environment

Volunteering can be a fun way of meeting new people, helping others and developing new skills. It is also about sharing and developing personal skills and strengthening links between people in Bendigo and its surrounding region.

If you would like to be a valued volunteer, we would like to hear from you.

Please call our Customer Service Centre on 03 5434 6000 or email our Volunteer Administration Officer at volunteer@bendigo.vic.gov.au

For the latest information visit: www.bendigo.vic .gov.au

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Waste Management The City of Greater Bendigo is committed to building a waste-wise city.

This means we are taking responsibility for the waste that is generated in the municipality and we also want you to minimise the waste you generate at home and work.

Eaglehawk Eco Centre The Eaglehawk Eco Centre combines eight services that include: • The Eaglehawk Recycle Centre • The Eaglehawk Industrial Recycling Centre • The Liquid Waste Treatment Plant • The Green Waste Processing Facility

• • • •

The Eaglehawk Recycle Shop The Eaglehawk Loading Facility The Power Generation Plant The Eaglehawk Landfill

Address Upper California Gully Road,

(also known as Upper Road)

near Victoria Street, Eaglehawk Opening hours Open every day except

Christmas Day and Good Friday, 8am-5pm Landfill enquiries phone 5446 3917 Recycle Centre and shop enquiries phone 5446 3467 Detox your home The Eaglehawk Eco Centre has a permanent Detox Your Home collection point.

Residents can responsibly dispose of paint, household batteries, automotive and cooking oils, car batteries, gas bottles and fluorescent tubes free of charge.

The facility is available everyday except for Christmas Day and Good Friday, 8am-5pm.

A free household chemical disposal service is held periodically at the Depot in Adam Street, Golden Square and is coordinated by Sustainability Victoria.

Please contact our Customer Service Centre for details about the next free drop-off on 5434 6000.

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Customer Service Centre 5434 6000

Waste Management

Heathcote Landfill Address Golden Gully Road Heathcote (Recycle shop) Phone 5433 2849 Opening hours Tuesday, Thursday, Saturday and Sunday, 8am-5pm

Closed Christmas Day and Good Friday Transfer stations Station Location Phone Open hours Strathfieldsaye Eppalock Road, 5439 3119 Wednesday, Transfer Station Strathfieldsaye Thursday, (Recycle Shop) Saturday and Sunday, 8am-5pm Goornong English’s Road, 0458 346 952 Wednesday, Transfer Station Goornong Saturday and Sunday, 8am-5pm Note: These facilities are not open on Christmas Day or Good Friday.

Garbage collection Your bin with a red lid is for all general household waste that you have identified as non recyclable. Your rubbish bin is collected weekly. Bins will not be collected if rubbish is overflowing; your bin weighs more that 60kg or contains any of the following: hot ashes, tree stumps, liquids such as oil or paint, large pieces of metal or stone and building material. Rubbish left beside your bin will not be collected.

Foodstuffs, ash, sawdust, offensive matter or vacuum cleaner dust should be bagged or wrapped, and bin lids should be completely closed.

Please place your bin near the kerbside with the wheels facing away from the kerb. Keep at least half a metre space between bins and other objects. Your rubbish bin should not be placed outside the property boundary except within 24 hours either side of the day of collection.

Bins should be placed before 6am on the day of collection. The collection maps are available online.

Public holidays Garbage will be collected on all public holidays except Christmas Day and Good Friday. Collections due on Good Friday will move to the following Saturday and on Christmas Day to the closest Saturday.

For the latest information visit: www.bendigo.vic .gov.au

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Downsize your bin and save Since the introduction of the Down size your Rubbish Bin program in 2009, over 24,000 ratepayers have chosen to down size and save. In 2011/2012 there was an annual saving of $81.50 when you swapped your 240 litre rubbish bin to a new smaller 140 litre household rubbish bin.

Not only will you save money but a smaller household rubbish bin also helps reduce waste to landfill and encourages the use of existing recycling services.

How do I downsize?

Send a request to requests@bendigo.vic.gov.au or contact our Customer Service Centre on 5434 6000.

Recycling collection Your bin with the yellow lid is for all recyclables and is collected fortnightly.

Please place your bin near the kerbside with the wheels facing away from the kerb. Keep at least half a metre space between bins and other objects. Your recycle bin should not be placed outside the property boundary except within 24 hours either side of the day of collection.

Bins should be placed before 6am on the collection day. The collection maps are available online.

Ensure your bin is not overflowing and the bin lid is properly closed so its contents cannot fall out. Excess recyclables placed beside your bin will not be collected. A free drop off service for large quantities of recyclables is available at the Eaglehawk Eco Centre.

Garbage/recycling bins These bins remain the property of the City of Greater Bendigo and must not be taken when moving house. If the bin is missing or stolen, report it to our Customer Service Centre or download a form on our website: www.bendigo.vic.gov.au/waste Bins should be checked regularly for worn or damaged hinge pins - we carry out repairs free of charge. If your bin is faulty or damaged please report it to our Customer Service Centre.

Free green-waste disposal weekends The City is providing residents with free green-waste disposal on four weekends.

Keep an eye on the media, the Greater Bendigo News, our Advertiser page and our website for the dates as they are announced to the community.

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Customer Service Centre 5434 6000

Waste Management

To assist you with fire season preparation, two of the weekends will be in late October/November. Dates will be announced once they are nominated by the CFA. In addition, two extra free green-waste disposal weekends will be announced for late autumn.

On these dates, residents can drop off their green waste to the Eaglehawk Eco Centre or the Heathcote Landfill free of charge, saving $20 per ute or small trailer load.

Note that the only materials that will be accepted are tree prunings, garden clippings, grass and leaf litter. Commercial loads of green waste will not be accepted.

Hard rubbish collection We do not offer a hard rubbish collection service to residents. This material can be disposed of at the Eaglehawk Eco-Centre, the Heathcote Landfill, the Strathfieldsaye Transfer Station or the Goornong Transfer Station.

If residents require assistance with the removal of hard waste they should contact one of the private contractors listed under Rubbish Removers in the Yellow Pages.

More information 5434 6000 www.bendigo.vic.gov.au/waste

For the latest information visit: www.bendigo.vic .gov.au

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Quick Find Index Abandoned Vehicles Activities in Trading Areas/Mall Aged and Disability Services Animal Control Animal Pound Animal Registration Arts and Culture Arts Directory and Community Events Calendar Assistance for Event Organisers Bendigo Art Gallery Bendigo Exhibition Centre Bendigo Regional Archives Centre Bins BMX Tracks Building Permits Building Refuse Building Services Bushcare Incentive Program Bushland Reserves/Walking Paths and Trails Car Parking Meters and Machines Car Parking Options Cat Curfew Cattle Sales CEO and Directors Change of Mailing Address Change of Property Ownership Child Friendly City Childcare Centres Children and Family Services Clubs and Organisations Directory Community and Cultural Development Community Bus Community Events Community Organisations Community Partnerships Community Planning Consumption of Liquor Contacting the City of Greater Bendigo Contesting Parking Fines Councillor Information Customer Requests Customer Support Cycling and Walking Trails Dangerous or Unsightly Land Dead Animal Removal

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47 47 12 19 19 19 30 32 48 23 70 43 77 61 24 47 24 52 51 50 49 19 46 9 57 57 25 25 25 36 30 35 32 36 31 33 47 2 50 8 35 35 60 47 19

Customer Service Centre 5434 6000

Detox Your Home 75 Directors 9 Disabled Parking 50 Dog and Cat Ownership 19 Dog off Leash Areas 20 Dog on Leash Areas 20 Drainage 67 Dudley House 70 Economic Development 37 Environment 38 Environmental Health Services 40 Essential Numbers 83 Events (Major and Community) 48 & 32 Facebook and Twitter 7 Fire Danger Period 66 Fire Hazards 65 Fire Prevention and Control 65 Food Premises 40 Garbage Bins/Recycling Bins 77 Garbage Collection 76 Grants (Community) 63 Greater Bendigo News 7 Green Waste Disposal Weekends 77 Hard Rubbish Collection 78 Hardship with Paying Rates 55 Hearing Equipment 35 Heathcote Customer Service Centre 2 Heathcote Visitor Information Centre 74 Heritage Advisory Service 54 Heritage Restoration Loan Assistance Scheme 54 Hiring Parks/Gardens/Sporting Reserves and Halls 35 Home and Community Care (HACC) 12 Home Library Service 44 Immunisation 26 Injured Animals (Domestic and Native) 21 Internet Access for Seniors 14 Itinerant Traders 47 Lamb Sales 46 Landfill 76 Liberty Swing 29 Libraries and Research Centres 42 & 43 Litter Prevention 47 Livestock Exchange (Saleyards) 46 Local Laws 47 Major Events 48

27 14 7 15 43 36 52 40 70 65 47 49 50 51 15 47 46 16 53 61 41 63 28 16 47 72 55 60 41 75 16 22 65 67 68 68 67 29 31 47 50 29 17 41 27 46

Skate Parks Sporting Facilities Sporting Grants/Advice Statutory Planning Stock on Roads Strategy Street Directory Street Sweeping Street/Trees Swimming Pools Telelink The Capital - Bendigo's Performing Arts Centre Tip Vouchers/Green Waste Tobacco Reforms Toilets Total Fire Bans Tourism Town Hall Transfer Stations Transport Program Vaccines Available Valuations Visitor Centre Volunteer Visiting Program Volunteering Walking Paths and Trails Ward Map - Current Ward Map - New Waste Management Wastewater Disposal (Septic Tank Systems) Website Youth Development (Yo Bendigo and Freeza) Zones and Overlays

62 60 63 53 22 69 36 68 52 64 18 70 71 41 72 66 74 70 76 18 26 59 74 18 75 51 10 11 76 41 6 31 53

For the latest information visit: www.bendigo.vic .gov.au

Quick Find Index

Maternal and Child Health Centres Meals on Wheels Media Releases Men in Sheds Mobile Library National Relay Service (NRS) Native Vegetation Removal Noise Control Old Fire Station Open Air Burning Overhanging Branches Parking Control Parking Fines Parks, Gardens and Reserves Personal Care Pest Control - Wasps/Bees Pig Sales Planned Activity Group Planning Control Playgrounds Pollution Concerns Portsea Camp Preschool Centres Property Maintenance Property Numbers Public Toilets Rates and Payment Options Recreation Recreation Lakes Water Monitoring Recycling Respite Care Restricted Dog Breeds Risk Management Road Maintenance Road Safety Road Signs Roads and Drainage Rural Access Program Safe Communities Sale of Vehicles on Roads / Reserves School Crossings Scooter Recharging Senior Citizens Clubs Septic Tank Systems Sharps Exchange (Diabetics) Sheep Sales

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Notes

For all transport to and from the Bendigo region including local buses visit www.viclink.com.au, phone 131 638 or contact VLine direct www.vline.com.au 82

Customer Service Centre 5434 6000

Contact Us Phone 5434 6000 - Bendigo

5433 3211 - Heathcote Email requests@bendigo.vic.gov.au Website www.bendigo.vic.gov.au If you are deaf or have a hearing impairment or speech impairment, contact us through the National Relay Service: www.relayservice.com.au TTY/Voicecall users phone 133 677 then ask for 03 5434 6000 Speak and Listen users phone 1300 555 727 then ask for 03 5434 6000 Internet relay users connect to the NRSÂ www.iprelay.com.au/call then ask for 03 5434 6000 Essential Numbers Emergency contacts Police, CFA or Ambulance

000 (TTY 106)

Useful contacts Bendigo Community Health Services Bendigo Health (Bendigo Hospital) Bendigo Taxi Service Centrelink City of Greater Bendigo Coliban Water Department of Sustainability and Environment Dial before you dig Eaglehawk Landfill Eaglehawk Recycle Shop EPA Victoria Library (Bendigo) Poisons Information Centre Police (Bendigo) Powercor RSPCA Pound (Open 10am-4pm) SES Emergencies St John of God Hospital Victorian Bushfire Information Line VicRoads (general) VicRoads (traffic hazards) Visitor Information Centre (Bendigo) Wildlife Rescue & Information Network (WRIN) Wildlife Rescue Emergency Service (WRES)

5448 1699 5454 6000 131 008 1800 050 004 5434 6000 1300 363 200 136 186 1100 5446 3917 5446 3467 1800 444 004 5449 2700 131 126 5448 1300 13 24 12 5441 2209 13 25 00 5434 3434 1800 240 667 131 171 131 170 1800 813 153 0419 356 433 0427 301 401

For the latest information visit: www.bendigo.vic .gov.au

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Disclaimer: This guide is for general use only. Details provided are correct at the time of publication and may be subject to change. Published in January 2012.

www.bendigo.vic .gov.au