VISITOR EXPERIENCE

QVMAG’s biggest project within the reporting period was the management of visitation to the popular Archie 100 exhibition, with visitors reaching over 16,000 in 3 months our visitor attendants managed additional responsibilities such as daily security patrols, data collection and ticket sales with professionalism and a smile.

During the exhibition period visitor satisfaction was high. Feedback from visitors during this time continually noted the high standard of customer service received from visitor attendants, particularly the knowledge and time that staff shared with visitors.

Throughout October, November and December the institution welcomed 8,053 visitors to the Art Gallery at Royal Park and 40,768 visitors to the Museum at Inveresk.

A total of 1,012 public enquiries were received, of which 298 were queries relating to the collection.

The QVMAG Shop experienced a busy period with a total of $241,369 sales; an increase of $154,217 (176%) in sales compared to the same reporting period in 2021. Donations for the quarter tallied to a total of $6,891.

Document Set ID: 4869145

Version: 1, Version Date: 22/03/2023