Monthly Performance Report April 2017
Goal: Provide high quality public safety and judicial services Chief Watts (far left) and Mayor Echols (far right) with new officers sworn in April 20. From left to right: Officer Lembke, Officer Lindo, Officer Penuela, Officer Wiltcher, Officer Denton, Officer Sercu.
Engage citizens & communicate current initiatives strategic goal
on track
National average— 4 minutes 35 seconds
70% within 5 minutes strategic goal
on track
Goal: Provide high quality public safety and judicial services
Crime Stats
April
March
February
Violent Crimes
41
43
37
Property Crimes
269
251
261
Warrants
April
March
February
Received
188
204
212
Served
192
227
220
Court Cases
April
March
New
653
827
Disposed/Discharged
National averages— 43% response within 4 minutes 93% response within 8 minutes
Disposed/ Discharged exceed New strategic goal
1,163
1,213
Priority 1 Call Response Times
April
Fire Calls
90%
Medical Calls
91%
on track
90% Priority 1 Fire Calls within 5 minutes strategic goal on track
90% Priority 1 Medical Calls within 5 minutes strategic goal on track
Goal: Provide high quality public safety and judicial services Priority 1 Calls by Type July 2015 to April 2017
350
315
300 294 250 200 150 Priority 1 Calls "FIRE" 100 Priority 1 Calls "MEDICAL"
50 0
4
Residential fires
224
Commercial inspections
1,152 Children educated
Below 0.9 fire incidents per 1,000 strategic goal on track
0.59
12 Month Rolling Average
Fire Incident Rate
100%
90%
inspected annually
contained to room of origin
strategic goal
strategic goal
on track
not on track
Educate over 7,000 students
Reach out to over 8,238 citizens
strategic goal
on track
strategic goal on track
Fire Incident Rate— .90 incidents per 1,000
50%
Fires contained to room of origin
806 Adults contacted about fire safety
4
Goal: Provide high quality public works and stormwater services
100%
271
16
Potholes Repaired within 2 days
Miles of streets swept MS-4 Requirement clean basins strategic goal
on track
20
CORH Traffic signs installed 100%
Utility cuts Repaired
Update all City owned street signs
Pothole work orders completed in 2 days
by 6/30/2018
strategic goal
strategic goal
not on track
on track
Goal: Provide high quality parks, recreation and tourism services
Total Users
April
March
February
Parks
109,898
92,816
56,241
Recreation Centers
21,501
21,659
15,617
Increase the percentage of residents who rate City parks as excellent/ good strategic goal on track
Staff members play the Easter Bunny at Cherry Park ‌ minus the bunny ears ‌ for the Great Easter Egg Classic.
5
Goal: Provide high quality electric, water and sewer services 14.38
customer interruption
ASAI— System was available
Less than 74.74 minutes CAIDI
99.95% ASAI
strategic goal
strategic goal
min
CAIDI—Avg
SAIDI—Avg Interruption duration
Electric Service
Less than 142.16 minutes SAIDI strategic goal
2017
Wastewater
Raw Water
18.4
Finished Water
16.6
The average daily flow of the Manchester Creek Waste Water Treatment Plant for April was 11.2 million gallons per day (MGD). This is a decrease from April 2016 of 10 MGD and increase from April 2015 of 12.2 MGD.
Average
Water Flow
on track
not on track
on track
April
99.97%
75.14
min
Goal: Ensure exceptional customer service and proactive communication through accessible, responsive, and knowledgeable employees
2:16
1:49
seconds
minutes
113
Hold time
Hold less than 90 seconds strategic goal
not on track
New Twitter followers
Talk time
Talk less than 2:30 minutes strategic goal
on track
6
Goal: Provide high quality economic development services
Open for Business Customers 800
718
735
751 677
700
597
600
YTD
500
Maintain or increase Open for Business usage
400 300
strategic goal
200
on track
100 0 2012-2013
200 new jobs by 6/30/2018 strategic goal
ď ?
2013-2014
67
Jobs created Open for Business
2014-2015
295
Permits issued
2015-2016
$13.8
million valuation of permits
2016-2017 YTD
490
Building inspections
Provide high quality economic development services strategic goal
ď ? On April 6, an Entrepreneur Meetup was held, providing a networking opportunity.
7
Goal: Create a vibrant Knowledge Park area
Knowledge Park
April
Facebook Likes
17,026 April
*Merged Only In Old Town and Famer’s Market Facebook pages in February 2017
Old Town Events
1
15.7%*
10% Increase in site traffic
Increase over June 2016
strategic goal
YTD
51
on track
20 Old Town events a year strategic goal
Goal: Contribute to the success of the community’s business parks Continually, businesses are exploring opportunities to bring their business to Rock Hill. Here is an update on prospective companies—companies who have Rock Hill on their short list of preferred locations.
13
Active Prospects
On April 22, the Rock Hill Criterium Course at Riverwalk opened with the Rock Hill Criterium races. The race relocated from Charlotte and benefits the Brain Tumor Fund for the Carolinas.
$121 million
Potential Investment
891
Potential New Jobs
Provide high quality parks, recreation and tourism services strategic goal on track
8
Goal: Create a vibrant Knowledge Park area
Create a vibrant Knowledge Park area strategic goal on track
There is a lot of activity —tenant spaces upfitting, lease agreements, contracts signed, a Municipal Improvement District— at the University City site. Planning for municipal infrastructure, inclusion of historical items and parking are underway as well.
Goal: Support the study and development of key city corridors
$20
Permit Activity since April 2016 12 Month Rolling Total
$16
$3
million Galleria
million Saluda
Cherry Rd See $1 million in new development
Galleria See $1 million in new development
Saluda See $1 million in new development
strategic goal
strategic goal
million Cherry Rd
strategic goal
9
Goal: Strengthen neighborhoods through partnerships that promote community, identity, and livability
0
Rehabilitations
20 Rehabilitations strategic goal not on track
4
13
85%
Voluntary compliance rate
Demolitions
Neighborhood meetings
30
175
66%
Demolitions
Neighborhood meetings
Voluntary Compliance
strategic goal
strategic goal
on track
on track
strategic goal on track
Voluntary compliance rate— 70%
The majority of open code enforcement cases are classified as a “Nuisance” or “Exterior Structure—Minor”. “Nuisance” violations include graffiti, overgrown grass, yard debris, and junk/derelict vehicles. “Exterior Structure—Minor” are structure violations that requires minimal skill, labor or materials to rectify; as an example, peeling paint on a structure.
10
Goal: Offer a variety of opportunities to engage citizens, build public trust, and encourage civic pride
Engagement
Website Visits
April
March
75,242
72,876
10% increase in social media engagement
April
Facebook Likes
strategic goal
on track
30% 51% increase over June 2016
4,135
Goal: Cultivate partnerships that encourage a wide range of cultural, recreational, and educational opportunities for all ages
239
Therapeutic Recreation participants
Provide opportunities for special populations strategic goal
on track
Add 30 OWLs club members strategic goal
ď ?
212
OWLS Club participants
Work with community partners to develop social opportunities strategic goal on track
Volunteers present awards to athletes at the Area Eleven Special Olympics Spring Game at Cherry Park. 11
City of Rock Hill 155 Johnston St. PO Box 11706 Rock Hill, SC 29731 www.cityofrockhill.com 12