Monthly Performance Report February 2016
Goal: Provide high quality public safety and judicial services The Rock Hill Police Department contin u ed to focus on community engagement in February. RHPD officers and area youth participated in “Got Game,” an evening of computer games, board games, and other activities at the York County Library main branch.
National average— 4 minutes 35 seconds
Goal: Provide high quality public safety and judicial services February
January
Property Crimes
240
213
Violent Crimes
24
25
February
January
Received
114
96
Served
34
25
February
January
New
1,120
1,064
Disposed/Discharged
1,500
1,000
Fire Calls
4:51
Medical Calls
5:34
National averages— • 43% response within 4 minutes • 93% response within 8 minutes
Goal: Provide high quality public safety and judicial services
8
411
88%
.89
Residential fires
Commercial inspections
Fires contained to room of origin
Fire incident Rate (YTD)
Fire Incident Rate— .90 incidents per 1,000
The Fire Department earned a Class
1 ISO rating for fire protection. Effective in February, homeowners throughout Rock Hill saw a decrease in their homeowners insurance premiums.
Goal: Provide high quality public works and stormwater services
107 Miles of streets swept
168
23
Potholes repaired
Utility cuts repaired
129 CORH Street signs installed
Goal: Provide high quality parks, recreation and tourism services Parks, Recreation and Tourism h osted th eir ann u al Daddy Daughter Dance in February. This was the most successful dance yet! Over 440 participants attended this year. The theme was “Under the Sea”.
February
January
Parks
44,118
35,424
Recreation Centers
12,003
11,923
Goal: Provide high quality electric, water and sewer services
25 min
61.7 min
SAIDI—Avg
CAIDI—Avg
interruption duration
customer interruption
99.94%
12.4 MGD
System was available
WWTP Average flow
February
Raw Water
15.6 MGD
Finished Water
14.3 MGD
Water filter plant average daily flows from February 2015 are similar— 15.73 MGD raw and 14.6 MGD finished
Goal: Ensure exceptional customer service and proactive communication through accessible, responsive, and knowledgeable employees
52 sec
2:18
Hold time
Talk time
100
126
Service requests
New Twitter followers
Goal: Provide high quality economic development services
64
Business helped this month
Economic and Urban Development sought feedback from RHEDC on the rezoning of the Bleachery site from industrial to mixed-use in anticipation of progress with the master developer.
Goal: Create a vibrant Knowledge Park area February
January
Facebook Likes
13,737
13,610
Old Town Events
2
1
249 runners participated in the second annual Krispy Kreme Race w h ich r aised m on ey for th e Ear ly Lear n in g Partnership of York County. This nonprofit supports early literacy in children under five years old.
Goal: Contribute to the success of the community’s business parks
The Rock Hill Economic Development Corporation is in the preliminary stage of negotiating a contract with Scannell to develop a new business park off of Springdale Road.
Goal: Provide for a coordinated transportation system that supports the City’s growth goals
City staff spent the month of February working on the County Fund (C-Fund) and General Fund (G-Fund) paving lists. These lists determine which roads will be paved this spring and summer. Bids are being accepted through the end of March.
Goal: Support the study and development of key city corridors
Planning staff continue to make progress on the next key corridor study. Stakeholder meetings have been held with neighborhood representatives and business owners in the Albright/Saluda Road corridor. Feedback from these meetings will be incorporated into a public meeting on April 12th to get further community input.
Goal: Strengthen neighborhoods through partnerships that promote community, identity, and livability
8
5
20
Rehabilitations
Voluntary Demolitions
Neighborhood meetings
83% Voluntary compliance rate
Voluntary compliance rate— 70%
Housing and Neighborhood Services staff h ave been w or kin g through the potential incident list from the January windshield survey. Over 1,220 potential citations were marked and 582 citations have been issued.
Goal: Offer a variety of opportunities to engage citizens, build public trust, and encourage civic pride
February
January
Website Visits
58,744
59,041
Facebook Likes
2,251
2,147
For the City’s website, 48% are desktop users, 44% are mobile users, and 8% are tablet users
Goal: Cultivate partnerships that encourage a wide range of cultural, recreational, and educational opportunities for all ages
243
65
Senior participants
OWLS Club participants
The City of Rock Hill Community Relations Council and Parks, Recreation & Tourism worked with community partners for a number of events—Martin Luther King, Jr. Interfaith Prayer Breakfast (676 participants), Black History Month Celebration (346 participants), and A Conversation with the Friendship 9 (100 participants).
531 Therapeutic Recreation participants
City of Rock Hill 155 Johnston St. PO Box 11706 Rock Hill, SC 29731 www.cityofrockhill.com