Monthly Performance Report June 2016
Goal: Provide high quality public safety and judicial services On June 17th, campers conduct the end of day flag lowering ceremony at the Worthy Boys and Girls Camp. Engage the public regularly strategic goal
70% within 5 minutes strategic goal
National average— 4 minutes 35 seconds
Goal: Provide high quality public safety and judicial services
Property Crimes Violent Crimes
FYTD
June
per 1,000 capita
244
40.2
Per capita less than
41.24 property 5.86 violent
53
6.5
June
May
April
Received
111
99
90
Served
52
51
44
June
May
New
955
845
Disposed/Discharged
1,306
939
strategic goals
Disposed/ Discharged exceed New strategic goal
June National averages— • 43% response within 4 minutes • 93% response within 8 minutes
Fire Calls
5:05
Medical Calls
5:10
90% within 5 minutes strategic goal
Goal: Provide high quality public safety and judicial services
5 Residential fires
243 Commercial inspections
17,396 FYTD Children educated
Below .9 fire incidents per 1,000 strategic goal
100% inspected annually strategic goal
Educate over 7,000 students strategic goal
1.14 FYTD Fire incident Rate
90% contained to room of origin strategic goal
Reach out to over 3,258 citizens strategic goal
Fire Incident Rate— .90 incidents per 1,000
40% Fires contained to room of origin
7,535 FYTD Adults contacted about fire safety
Goal: Provide high quality public works and stormwater services
519
164
46
Miles of streets swept 88% of all streets
Potholes Repaired 97% within 36 hours
CORH Traffic signs installed 38% FYTD
MS-4 Requirement— clean basins strategic goal
90% Work orders completed in 36 hours strategic goal
370 Utility cuts Repaired FYTD Update all City owned street signs strategic goal
Goal: Provide high quality parks, recreation and tourism services June
May
Parks
77,024
163,910
Recreation Centers
23,137
13,860
Comparing June 2016 usage to May 2016, city parks saw a decrease due to youth sports winding down; however, recreation centers saw an increase due to the start of youth camps.
Evaluate opportunities for additional Sports Tourism related facilities Strategic goal
Construction progress is being made at the Criterium Course at Riverwalk Carolina.
Goal: Provide high quality electric, water and sewer services 31.57min
99.93%
78.77min
SAIDI—Avg
CAIDI—Avg
interruption duration
22.4 MGD
ASAI— System was available
customer interruption
Less than 142.16 minutes SAIDI
Less than 74.74 minutes CAIDI
strategic goal
strategic goal
WWTP Average flow 99.95% ASAI strategic goal
June
Raw Water
24.0 MGD
Finished Water
22.4 MGD
Water filter plant average daily flows are similar to that of June 2015 —24.3 MGD raw and 22.6 MGD finished.
Goal: Ensure exceptional customer service and proactive communication through accessible, responsive, and knowledgeable employees
88
2:06
Hold time
Talk time Hold less than 90 seconds
Talk less than 2:30 mins
strategic goal
strategic goal
97
190
Service requests
New Twitter followers
10% Increase service requests strategic goal
Goal: Provide high quality economic development services
Maintain or increase Open for Business usage strategic goal
200 new jobs by 6/30/2018 strategic goal
118 Jobs created Open for Business
334 Permits issued
$10 m Valuation of permits
In June, the Technology Incubator Sustainability proposal for conducted an interactive Business talent development Growth Workshop, “Consumer strategic goal Engagement and Validation”. During this workshop, businesses were provided with customized coaching and worksheets for each specific business owner to meet their needs.
1,354 Building inspections
Goal: Create a vibrant Knowledge Park area June
Facebook Likes
14,718
29% increase over July 2015
June
FYTD
9
36
Old Town Events
10% Increase in site traffic strategic goal
20 Old Town events a year strategic goal
Goal: Contribute to the success of the community’s business parks Continually, businesses are exploring opportunities to bring their business to Rock Hill. Here is an update on prospective companies—companies who have Rock Hill on their short list of preferred locations:
Assist in development of a new business park strategic goal
16
$117m
2,375
Active Prospects
Potential investment
Potential new jobs
Altas Cocpo is constructing a 180,000-square-foot LEEDcertified manufacturing and office facility to handle the company’s expanded operations. The new facility will be located on 34 acres in Riverwalk Business Park, a mixed-use development with easy interstate access and employee-friendly amenities.
Goal: Provide for a coordinated transportation system that supports the City’s growth goals As of the end of June, 17 of 37 road segments from the current contract plus one delayed project from last year’s contract were completed. Completed projects include Dawnshire Avenue, Dutchman Drive, Meadow Glen Lane, Gateway Boulevard, Pendleton Street, and striping on Dunkins Ferry and Riverwalk Parkway.
Repair the City’s roads strategic goal
Goal: Support the study and development of key city corridors
$8.5 Permit Activity since September 2015
$20.6
$232
million Cherry Rd
million Galleria
Cherry Rd See $1 million in new development
Galleria See $1 million in new development
Saluda See $1 million in new development
strategic goal
strategic goal
strategic goal
Mattress Firm on Cherry Road
thousand Saluda
Goal: Strengthen neighborhoods through partnerships that promote community, identity, and livability
15
41
FYTD Rehabilitations
FYTD Demolitions
20 Rehabilitations
30 Demolitions
strategic goal
strategic goal
184 FYTD Neighborhood meetings
175
80% Voluntary compliance rate
Neighborhood meetings
66% Voluntary Compliance
strategic goal
strategic goal
Voluntary compliance rate— 70%
The majority of open code enforcement cases are classified as a “Nuisance” or “Exterior Structure—Minor”. “Nuisance” violations include graffiti, overgrown grass, yard debris, and junk/derelict vehicles. “Exterior Structure—Minor” are structure violations that requires minimal skill, labor or materials to rectify; as an example, peeling paint on a structure.
Goal: Offer a variety of opportunities to engage citizens, build public trust, and encourage civic pride June
May 10%
Website Visits
72,968
increase in social media engagement
68,992
June
Facebook Likes
3,175
strategic goal
96.4% 51% increase over July 2015
Goal: Cultivate partnerships that encourage a wide range of cultural, recreational, and educational opportunities for all ages
117 Senior participants
868 Therapeutic Recreation participants
On June 11th, 137 participants paddled and ran in the Pump House River Run, coordinated by PRT. This twostage race consisted of a three-mile paddle on the Catawba River followed by a 5K Run on the Piedmont Medical Center Trail.
Provide opportunities for special populations
Add 30 OWLs club members
strategic goal
strategic goal
117 OWLS Club participants
Develop and brand City initiated competitive events strategic goal
City of Rock Hill 155 Johnston St. PO Box 11706 Rock Hill, SC 29731 www.cityofrockhill.com