Monthly Performance Report September 2017
Goal: Provide high quality public safety and judicial services
Engage the public on a regular basis strategic goal
on track
Rock Hill Police Department visit with Mrs. Rowe’s Third grade class at Ebenezer Ave School (top left) and the Fourth and Fifth grade Gifted and Talented student from Independence Elementary School.
70% within 5 minutes strategic goal
on track
Goal: Provide high quality public safety and judicial services
Crime Stats
September
August
July
Violent Crimes
43
34
45
Property Crimes
257
316
331
Warrants
September
August
July
Received
270
264
239
Served
260
246
215
Court Cases New Disposed/Discharged Priority 1 Call Response Times Average Response Time to Priority One Calls—4.7 minutes
September
August
758
920
740
820 September
Fire Calls
80.5%
Medical Calls
81.6%
Disposed/ Discharged exceed New strategic goal not on track
90% Priority 1 Fire Calls within 5 minutes strategic goal not on track
90% Priority 1 Medical Calls within 5 minutes strategic goal not on track
Goal: Provide high quality public safety and judicial services
4
Residential fires
465
Commercial inspections
820
Children educated
Below 0.9 fire incidents per 1,000 strategic goal
on track
0.5
12 Month Rolling Average
Fire Incident Rate
100%
90%
inspected annually
contained to room of origin
strategic goal
strategic goal
on track
not on track
Educate over 7,000 students
Reach out to over 8,238 citizens
strategic goal
on track
strategic goal on track
Fire Incident Rate— 3.62 fire incidents per 1,000
75%
Fires contained to room of origin
530 Adults contacted about fire safety
4
Goal: Provide high quality public works and stormwater services
100%
357
96
Potholes Repaired within 2 days
Miles of streets swept MS-4 Requirement clean basins strategic goal
on track
20
CORH Traffic signs installed 100%
Utility cuts Repaired
Update all City owned street signs
Pothole work orders completed in 2 days
by 6/30/2018
strategic goal
strategic goal on track
not on track
Goal: Provide high quality parks, recreation and tourism services
Total Users
September
August
July
Parks
108,112
79,341
55,431
Recreation Centers
13,655
13,735
25,063
Increase the number of seniors in the OWLS Club strategic goal on track
The annual Senior Health Fair at Boyd Hill Center offered information from health-related providers and Emmett Scott’s Seniorcise class demonstrates their skills. 5
Goal: Provide high quality electric, water and sewer services 32.25
customer interruption
ASAI— System was available
Less than 85.26 minutes CAIDI
99.95% ASAI
strategic goal
strategic goal
min
CAIDI—Avg
SAIDI—Avg Interruption duration
Electric Service
Less than 162.08 minutes SAIDI strategic goal
Raw Water
Average
Water Flow
Finished Water
on track
on track
on track
September
99.93%
81.21
min
2017
Wastewater
22.6
The average daily flow of the Manchester Creek Waste Water Treatment Plant for September was 9.7 million gallons per day (MGD). This is an increase from September 2016 daily flow which was 9.2 MGD and an increase from September 2015 daily flow which was also 9.1 MGD.
MGD
21.5 MGD
Goal: Ensure exceptional customer service and proactive communication through accessible, responsive, and knowledgeable employees
2:41
535
seconds
minutes
121
Hold time
Hold less than 90 seconds strategic goal
not on track
New Twitter followers
Talk time
Talk less than 2:30 minutes strategic goal
on track
6
Goal: Provide high quality economic development services Open for Business Customers 900
805
800
735
718
751 677
700 600
Maintain or increase Open for Business usage
500 400 300
222
200
363
YTD
strategic goal on track
100 0 2011-2012
200 new jobs by 6/30/2018 strategic goal
2012-2013
2013-2014
143
Jobs created Open for Business
2014-2015
294
Permits issued
2015-2016
2016-2017
$15.9
2017-2018 YTD
414
million valuation of permits
Building inspections
Promote and market Rock Hill has businessfriendly strategic goal
The Rock Hill Economic Development Corporation has been highly encouraging member to actively post on RHEDC social media. To the left is the September “Social Media Post of the Month”.
7
Goal: Create a vibrant Knowledge Park area
Knowledge Park
September
Facebook Likes
18,266 September
Old Town Events
1
2.1%
10% Increase in site traffic
Increase over June 2017
strategic goal
YTD
7
on track
20 Old Town events a year strategic goal on track
Goal: Contribute to the success of the community’s business parks Continually, businesses are exploring opportunities to bring their business to Rock Hill. Here is an update on prospective companies—companies who have Rock Hill on their short list of preferred locations.
18
Active Prospects
$343 million
Potential Investment
Manage and Support Old Town Events
1,967
Potential New Jobs
The 2017 Walk to End Alzheimer’s made its way to Old Town on September 30. Many showed out to support a great cause!
strategic goal on track
8
Goal: Create a vibrant Knowledge Park area
Encourage the Development of spec buildings strategic goal on track
The Business Parks have been working with prospective businesses, sending out proposals to entice additional prospects and constructing a new building out at Riverwalk.
Goal: Support the study and development of key city corridors
$34
Permit Activity since October 2016 12 Month Rolling Total
$15
$3
million Cherry Rd
million Galleria
million Saluda
Cherry Rd See $1 million in new development
Galleria See $1 million in new development
Saluda See $1 million in new development
strategic goal
strategic goal
strategic goal
9
Goal: Strengthen neighborhoods through partnerships that promote community, identity, and livability
2
6
YTD 10
Demolitions YTD 12
20
30
Rehabilitations
Rehabilitations strategic goal on track
Demolitions strategic goal on track
16
Neighborhood meetings
YTD 51
85%
Voluntary compliance rate
175
66%
Neighborhood meetings
Voluntary Compliance
strategic goal
strategic goal
on track
on track
The majority of open code enforcement cases are classified as a “Nuisance”. “Nuisance” violations include graffiti, overgrown grass, yard debris, and junk/derelict vehicles. 10
Goal: Offer a variety of opportunities to engage citizens, build public trust, and encourage civic pride
Engagement
September
Website Visits
August
65,500
10% increase in social media engagement
71,802
strategic goal
September
Facebook Likes
4,976
on track
16% increase over June 2017
Goal: Cultivate partnerships that encourage a wide range of cultural, recreational, and educational opportunities for all ages
215
Therapeutic Recreation participants
Provide opportunities for special populations
Add 30 OWLs club members
strategic goal
on track
The Fall Rolling in Rock Hill event on September 16 got 15 houses painted.
strategic goal on track
163
OWLS Club participants
Paint homes through Rolling in Rock Hill strategic goal
ď ? 11
City of Rock Hill 155 Johnston St. PO Box 11706 Rock Hill, SC 29731 www.cityofrockhill.com 12