April 2020 Monthly Performance Report The City of Rock Hill has developed a service strategy with three main initiatives. Serving embodies our commitment to the community. Engaging represents our responsibility to actively communicate and connect with our residents. Growing encompasses our pledge to work together to encourage balanced growth in our community. This report provides monthly performance data on the City’s ongoing key metrics. This is intended to give a monthly overview of progress that has been made on the City’s strategic goals. For more detailed information on the Strategic Plan and other performance information, please see reports and dashboards at www.cityofrockhill.com/transparency. March 13—Initial declaration of State of Emergency Beginning in mid-March 2020, the City of Rock Hill began to see the effects of the Federal and State response to COVID-19. While voluntary actions began earlier, the State response milestones took place on the following dates.
Serving
March 15 — Closure of public schools
March 17—Closure of bars and restaurants for dine-in customers
March 20—Governor’s second declaration of State of Emergency
April 3—Closure of non-essential businesses
April 7—Home or Work Order
Public Safety Response Time minutes) Police
Fire
2.7
6.5
Target for public safety response time is under 5.4 minutes (average).
Response times are measured so that the data is comparable to other jurisdictions.
Violent and Property Crimes April 2018 to April 2020
Rock Hill began to see some initial changes in the types of crimes encountered by law enforcement with early COVID19 community response actions, most notably a decrease in property crime.
RHPD continues monitoring changes after the South Carolina Governor’s official closing on non-essential business takes effect April 1 and Work Home Order on April 7.
Serving
Resource Education & Development Initiative (REDI) target specific neighborhood Catawba Terrace with additional resources appropriate to neighborhood needs.
Voluntary Compliance
Voluntary compliance is a measure of what percentage of property owners bring their property back to compliance after a citation. Target for voluntary compliance is 75%, both in the city as a whole and the REDI neighborhood.
Utilities Call Center—Wait Time
City
REDI Neighborhood
92%
100%
Utilities are in the process of updating to new meters.
A new report, comparable to the previous report, is being used
Customers in March were affected by the following: ▪ Encouragement of customers to use online options. ▪ COVID-19 closures ▪ March 15 request from the Governor to not shut off utilities to customers with unpaid bill.
Utilities—Electric Reliability
2
System Average InterrupApril 2020 tion Duration Index (SAIDI) SAIDI measures the system-wide average power outage 137.84 Minutes duration per customer. The SAIDI target is less than 160.18 minutes. Crews are mobilized to lessen the duration of issues and equipment automation is deployed to minimize the impact of events.
‘REC in a Box’ Participants
Recreation, Education and Community (REC) in a Box began in FY2019. April 2020 A baseline of 0 Participants number of events is established to create a future target. Parks, Recreation & Tourism (PRT) has been limited in March bring fun to residents by COVID-19.
Engaging COVID-19 & Tax Revenue April 2020 continues the revenue impact from the coronavirus response in South Carolina.
Easter Sunday, April 12, Mayor John Gettys requested Rock Hill residents to help lift spirits by making a joyful noise at noon—sing a song, play an instrument, clapping hands, listen for church bells ringing. Residents posted video of their creative ventures on Facebook tagged with #AloneTogether #RockHillforAll. 234 Facebook friends “went” to the virtual event. Event sponsored by the City, Rock Hill Public schools, Arts Council of York County, Rock Hill PRT, My Ride, and Rock Hill Utilities.
Outreach
Rock Hill Finance continues to carefully monitor revenue numbers as the situation changes. Overall, there is a projected $8 Million shortfall in revenue, mostly attributable to the public health response in the state. April 2020 Business License revenue is less than half of the Business License revenue for April 2019. That being said, the deadline for renewing a Rock Hill business license has been extended until June 15. Utilities revenue is holding steady at 95% of projected. Customers are not to be disconnected by request of City leaders and the Governor. Revenue from Sports Tourism continues to be significantly impacted by the State order severely limiting the size of events gatherings. Going into May, the City will continue to monitor the quickly changing circumstances of the public health response. 3
Growing The Mural Mile
The Mural Mile is an initiative of the City, Old Town Association, and Knowledge Park .
Mural Mile is designed to engage the Rock Hill community and local artists in the design and installation of murals on various buildings throughout Rock Hill’s downtown and textile corridor.
End goal is to have eight to ten murals in downtown Rock Hill, within a one-mile radius.
Call for artist went out in Fall 2019.
Project 1: Warehouses on White (130 W White Street), by Osiris Rain, completed April 17.
The artist described the mural as a representation of the abstract emotion of feeling of living in a welcoming community.
More about the Mural Mile project can be found at https:// www.onlyinoldtown.com/muralmile
Plan Review Time
Private Investment
4
Strategic goals are as follows: Support private development in the Albright/Saluda Corridor. Identify and study the next key corridor Target is $1 million in new private investment in the Saluda corridor annually.