April 2021 Monthly Performance Report COVID-19 Related Milestones The City of Rock Hill has developed a service strategy with three main initiatives. Serving embodies our commitment to the community. Engaging represents our responsibility to actively communicate and connect with our residents. Growing encompasses our pledge to work together to encourage balanced growth in our community. This report provides monthly performance data on the City’s ongoing key metrics. For more details on the Strategic Plan and other performance information, please see reports and dashboards at www.cityofrockhill.com/transparency
Serving
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March 13, 2020 —Initial Governor’s declaration of State of Emergency March 15—State closure of public schools March 17—State closure of bars and restaurants for dine-in customers March 20—Governor’s second declaration of State of Emergency April 3—State closure of non-essential businesses April 7—Statewide Home or Work Order May 3—State authorize reopening—outdoor dining May 11—State authorize reopening—indoor dining May 12—Some PRT facilities opened; reservations required June 15—City Hall (limited) reopening, employees working remotely return to office July 10—Rock Hill local face covering emergency ordinance goes into effect September 14—Rock Hill local face covering extended indefinitely January 22, 2021—Rock Hill Piedmont Community Vaccination Clinic opens March 22—Rock Hill local face covering ordinance lifted
Violent and Property Crimes April 2019 to April 2021
Rock Hill saw some initial changes in the types of crimes encountered by law enforcement with COVID-19 community response actions, most notably a decrease in property crime. This will continue to be monitored as COVID restrictions
Public Safety Response Time (minutes)
Police
Fire*
3.8
n/a
*Fire response time from December 2020 to April 2021 has been not been available due to a change in dispatching software.
Serving Voluntary Compliance
REDI & Voluntary Code Compliance •
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Resource Education & Development Initiative (REDI) target specific neighborhood Catawba Terrace with additional resources appropriate to neighborhood needs. Voluntary compliance is a measure of what percentage of property owners bring their property back to compliance after a citation.
City
REDI Neighborhood
91%
100%
Target for voluntary compliance is 75%, both in the city as a whole and the REDI neighborhood.
Call Center— Wait Time •
Utilities is in the final stage of updating all customers to new meters.
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Customers in April were affected by the following: ▪ Utility disconnections resumed on June 15. ▪ Customers encouraged to use online options.
Utilities—Electric Reliability •
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System Average Interruption Duration Index (SAIDI) measures the system-wide average power April 2021 outage duration per SAIDI customer. 61.39 Minutes The SAIDI target is less than 160.18 minutes. Crews are mobilized to lessen the duration of issues and equipment automation is deployed to minimize the impact of events.
‘REC in a Box’ Participants • •
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Recreation, Education and Community (REC) in a Box began in FY2019. COVID-19 has April 2021 greatly impacted 100 Participants all Parks, Recreation & Tourism (PRT) programs including REC in a Box. REC in a Box restarted programs after the initial COVID-19 shutdown in June 2020.
Engaging Rock Hill Piedmont Community Vaccine Clinic
Volunteers are the lifeblood of the Community Vaccination Clinic. The clinic would simply not exist without the work of dozens of volunteers each day. Some of the volunteers shared their experience in a video on the City’s Facebook page. https://www.facebook.com/watch/?v=442911463671399
Therapeutic Recreation Participants April 2021
131 program participants
COVID-19 & Tax Revenue April 2021 revenues continue to reflect good recovery from the impact of the coronavirus response in South Carolina. While there is a slight decrease in overall utility consumption revenue, our collections rates remain strong. Rock Hill Finance continues to carefully monitor revenue numbers and adjust expenditures as necessary to stay within budget. Utility collections are at 102% for the fiscal year indicating strong economic recovery. The number of customers requiring payment arrangements remained about the same in April at 290 compared to 287 in March 2021. The number of customers citing a COVID 19 related financial hardship as a reason for needing a payment arrangement decreased from 67% in February, to 57% in March, and to 51% in April 2021. During the mild weather months of Spring collections staff are working to get customers back on track before the hotter months of Summer when utility costs tend to be higher. Revenue from Sports Tourism was strong in April 2021 at 143% of April 2020 collections. The year-todate Hospitality tax fund collections continue to increase and have reached 98.4% of the prior year. Restaurant tax year to date is at 103% and lodging tax is recovering more slowly, but improving, at 79.5% to reach the combined H-Tax fun 98.4%. Pre-COVID we would have anticipated an 8% growth in the Hospitality Tax Fund due to the opening of the Sports and Event Center. H-Tax expenses are being adjusted accordingly, primarily through reduced seasonal staff expenses, to stay within budget overall. The City will continue to monitor the changing circumstances of the public health response and its impact on the City finances. 3
Growing
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Private Investment
Private Investment strategic goals are as follows: * Support private development in the Albright/Saluda Corridor. * Identify and study the next key corridor
Plan Review Time
4th Annual Old Town Farmers Market The Old Town Farmers Market kicked off its fourth year on April 3 at Legal Remedy Brewing. 4