The City of Rock Hill has developed a service strategy with three main initiatives.
Serving embodies our commitment to the community. Engaging represents our responsibility to actively communicate and connect with our residents. Growing encompasses our pledge to work together to encourage balanced growth in our community.
This report provides monthly performance data on the City’s ongoing key metrics. For more details on the Strategic Plan and other performance information, please see reports and dashboards at www.cityofrockhill.com/transparency
April 2023 Monthly Performance Report Serving
Violent Crime
April 2021 to April 2023
The local rate of violent crime follows the national trend. While incidents of suspected murder get significant media coverage, “aggravated assault” offenses drive the violent crime number. In 2022, nearly 80% of Rock Hill’s violent crime count was made up of aggravated assaults incidents.
Public Safety Response Time Target = Below Benchmark Average Police Fire
minutes 6.6 minutes
4.2
Serving
REDI & Voluntary Code Compliance
• Resource Education & Development Initiative (REDI) target specifically neighborhoods Catawba Terrace and Sunset Park with additional resources appropriate to neighborhood needs. Sunset Park was added in FY2022.
• Voluntary compliance is a measure of what percentage of property owners bring their property back to compliance after a citation.
Voluntary Compliance
City REDI Neighborhoods
95% 100%
Target for voluntary compliance is 85%, both in the city as a whole and the REDI neighborhood.
Serving Customers
Utilities customers have new options for conducting business with the City.
• Curbside Service
• By Phone
• Online
• Bank Draft
• Drive Thru
These options encourage customer to access customer service remotely and reduce trips into the City Hall building.
Utilities—Electric Reliability
‘REC in a Box’ Participants
• Recreation, Education and Community (REC) in a Box began in FY2019.
April 2023
• System Average Interruption Duration Index (SAIDI) measures the system-wide average power outage duration per customer.
Rock Hill SAIDI
103 minutes
• The SAIDI target for Rock Hill is less than 145.87 minutes.
• US Energy Information Administration nation-wide average, of reporting electric distribution systems, is 476 Minutes (2021).
• COVID-19 has greatly impacted all Parks, Recreation & Tourism (PRT) programs including REC in a Box.
April 2023
620 Participants
• REC in a Box restarted programs in June 2020, after the initial COVID-19 shutdown.
2
Engaging
Earth Day
On April 22, Rock Hill celebrated Earth Day with a free event including a scavenger hunt with prizes, a make & take station, hands-on environmental exhibits, games & more! The event took place at the York County Material Recovery Facility.
CustomerConnect
CustomerConnect is a free tool for utility customers to monitor and compare your water and electric consumption. Set notifications based on usage to help identify possible issues like water leaks. Access through online billing account and click the link to CustomerConnect under Additional Consumption Information. Check the tutorials at www.cityofrockhill.com/CustomerConnect for assistance.
3
Growing
Private Investment
• Private Investment strategic goals are as follows:
* Support private development in the Albright/Saluda Corridor.
Planning Permits
Firefighter of the Year, Brandon Hearsey, and Officer of the Year, Jason Stone.
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