April 2019 Monthly Performance Report The City of Rock Hill has developed a service strategy with three main initiatives. Serving embodies our commitment to the community. The City provides a number of important core services— services that promote a livable and safe community. We provide innovative and efficient service solutions for our customers. Engaging represents our responsibility to actively communicate and connect with our residents. Placing an emphasis on public trust, inclusivity, and empowerment we are focused on moving Rock Hill from a successful to a significant city. Growing encompasses our pledge to work together to encourage balanced growth in our community. Individual success and a vibrant, sustainable local economy are vital to our shared prosperity. This report provides monthly performance data on the City’s ongoing key metrics. This is intended to give a monthly overview of progress that has been made on the City’s strategic goals. For more detailed information on the Strategic Plan and other performance information, please see reports and dashboards at www.cityofrockhill.com/transparency.
Serving Average Public Safety Response Time (in minutes) Police
Fire
3.33
6.19
We target Police and Fire to be under 4.7 minute average response time.
Response times are measured so that the data is comparable to other jurisdictions.
Violent and Property Crime March 2017 to April 2019
Violent and property crimes trending down over the five-year average.
The City faces a State-wide challenge of scheduling new recruits to attend the State-run Criminal Justice Academy.
Serving
Resource Education & Development Initiative (REDI) targets a specific neighborhood, Catawba Terrace, with additional resources appropriate to that neighborhood’s needs.
Voluntary Compliance
Voluntary compliance is a measure of what percentage of property owners bring their property back to compliance after a citation.
Target for voluntary compliance is 75%, both in the city as a whole and the REDI neighborhood.
City
REDI Neighborhood
93%
83%
Utilities Call Center—Wait Time
Utilities are in the process of updating to new meters.
Hold times have been above the target range for 26 of the last 28 months.
Customers in April were affected by the following: ▪Questions related to meter installations. ▪More complex calls from customers. ▪Wait time was affected by the addition of new staff.
Utilities—Electric Reliability
2
System Average Interruption April 2019 Duration Index (SAIDI) SAIDI measures the system-wide 101.6 Minutes average power outage duration per customer. The SAIDI target is less than 160.18 minutes. Crews are mobilized to lessen the duration of issues and equipment automation is deployed to minimize the impact of events.
‘REC in a Box’ Participants
Recreation, Education and Community (REC) in a Box is a new program for FY2019.
A baseline of April 2019 number of 55 Participants events is established to create a future target.
Parks, Recreation & Tourism (PRT) will bring the fun to residents.
Engaging Old Town Events February 2017 to April 2019
Rock Hill sponsors and supports Old Town and sports tourism events throughout the city.
No “Only in Old Town” events held in February, consistent with the previous year.
Over the last 12 months, there have been 39 “Only in Old Town”, City-sponsored events.
The target for Old Town events is two events each month.
Outreach
Therapeutic Recreation Program Participants April 2019—238 participants Target—Increase by 5% each year (on track)
Outreach efforts are measured in part with a count of website visits and “Only in Old Town” Facebook likes. We tailor our message to offer web content that translates into a format that will best reach the community. PRT targets programs for special populations providing meaningful experiences through leisure activities for children and adults who are disabled. 3
Growing
Plan Review Time
Knowledge Park
The Knowledge Park Initiative is an economic development strategy for bringing jobs, businesses, residents and activities to the center of Rock Hill.
A public engagement effort resulted in the Knowledge Park Action Plan (details at knowledgeparkrocks.com)
The majority of strategic goals for Knowledge Park are project based and long-term.
University Center construction, April 2019
Strategic goal to deliver City services that enhance safety and efficiency for the business community.
Plan review time for new commercial buildings and civil constructions target is less than seven business days.
For more details, see the Development Activity Report compiled by Planning at cityofrockhill.com/departments/planning-and-
Private Investment
4
Strategic goals are as follows: Support private development in the Albright/Saluda Corridor. Identify and study the next key corridor Target is $1 million in new private investment in the Saluda corridor annually.