August 2020 Monthly Performance Report The City of Rock Hill has developed a service strategy with three main initiatives. Serving embodies our commitment to the community. Engaging represents our responsibility to actively communicate and connect with our residents. Growing encompasses our pledge to work together to encourage balanced growth in our community. This report provides monthly performance data on the City’s ongoing key metrics. For more detailed information on the Strategic Plan and other performance information, please see reports and dashboards at www.cityofrockhill.com/transparency.
Serving
Public Safety Response Time (minutes)
Police 3.3
Fire 6.2
Target for public safety response time is under 5.4 minutes (on average).
Violent and Property Crimes August 2018 to August 2020
Rock Hill saw some initial changes in the types of crimes encountered by law enforcement with COVID-19 community response actions, most notably a decrease in property crime.
RHPD continues work on the creation of a Citizen Review Board to include residents in review of Police incidents.
COVID-19 Related Milestones March 13—Initial Governor’s declaration of State of Emergency March 15—State closure of public schools March 17—State closure of bars and restaurants for dine-in customers March 20—Governor’s second declaration of State of Emergency April 3—State closure of non-essential businesses April 7—Statewide Home or Work Order May 3—State authorize reopening— outdoor dining May 11–State authorize reopening—indoor dining May 12–Some PRT facilities opened; reservations required June 15—City Hall (limited) reopening, employees working remotely return to office July 10– Rock Hill local face covering emergency ordinance goes into effect August 24—Rock Hill local face covering extended for 60 days.
Serving REDI & Voluntary Code Compliance
Voluntary Compliance
Resource Education & Development Initiative (REDI) target specific neighborhood Catawba Terrace with additional resources appropriate to neighborhood needs. Voluntary compliance is a measure of what percentage of property owners bring their property back to compliance after a citation.
City
REDI Neighborhood
88%
97%
Target for voluntary compliance is 75%, both in the city as a whole and the REDI neighborhood.
Call Center— Wait Time
Utilities is in the final stage of updating all customers to new meters.
Customers in August were affected by the following: ▪ Utility disconnections resumed on June 15. ▪ Customers encouraged to use online options during COVID-19.
Utilities—Electric Reliability
2
System Average InterrupAugust 2020 tion Duration Index (SAIDI) SAIDI measures the system-wide average power outage 126.85 Minutes duration per customer. The SAIDI target is less than 160.18 minutes. Crews are mobilized to lessen the duration of issues and equipment automation is deployed to minimize the impact of events.
‘REC in a Box’ Participants
Recreation, Education and Community (REC) in a Box began in FY2019. August 2020 COVID-19 has 70 Participants greatly impacted all Parks, Recreation & Tourism (PRT) programs including REC in a Box. REC in a Box restarted programs after the initial COVID-19 shutdown in June 2020.
Engaging Keeping Residents Informed The City of Rock Hill made changes to the Recycling programs in July which reflect nationwide changes to the recycling market. Items which can be accepted as recyclable for Rock Hill have changed and residents are key to maintaining the effectiveness of the Rock Hill recycling program. began an education campaign in August to ensure that residents have the information they need to recycle in a sustainable way.
Outreach
COVID-19 & Tax Revenue August 2020 revenues reflect partial recovery from the impact of the coronavirus response in South Carolina. Rock Hill Finance continues to carefully monitor revenue numbers as the situation changes. Revenues have continued to improve. Utility disconnections as a result of nonpayment resumed the week of June 6, which has impacted collections in a positive way. Resuming disconnections of utilities for non-payment resulted in strong collections in July and August. Additionally, various receivables have come in to positively impact FY2020 budget shortfalls in both the general fund and utility funds. Utilities revenue also improved in August 2020 with a 112% collection rate as past due accounts were made whole. Revenue from Sports Tourism continues to be significantly impacted by the State order limiting the size of events gatherings, but as restaurants re-open, hospitality tax revenues are continuing to improve. August 2020 Hospitality tax collections were 98% of revenue collected in August 2019. Going into the Fall, the City will continue to monitor the changing circumstances of the public health response and its impact on the City finances. 3
Growing Private Investment 

Strategic goals are as follows: * Support private development in the Albright/Saluda Corridor. * Identify and study the next key corridor Target is $1 million in new private investment in the Saluda corridor annually.
Plan Review Time Rock Hill Unite Rock Hill launched the Rock Hill Unite assistance program in June. The program is designed to assist individuals and businesses experiencing financial hardship due to COVID-19. The program, administered by Housing & Neighborhood Services (HNS), includes low interest small business loans and utility assistance for small businesses and residents. The UNITE program provided assistance to 70 residential accountholders who applied for assistance in August, averaging roughly $232 each. In addition to UNITE, HNS administers a federal grant which provided over $3,400 in residential utilities assistance to August applicants. More details are available at http://www.cityofrockhill.com/
4