August 2021 Monthly Performance Report The City of Rock Hill has developed a service strategy with three main initiatives. Serving embodies our commitment to the community.
COVID-19 Related Milestones • •
Engaging represents our responsibility to • actively communicate and connect with our residents. Growing encompasses our pledge to work together to encourage balanced growth in our community.
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March 13, 2020 —Initial Governor’s declaration of State of Emergency June 15—City Hall building (limited) reopening, employees working remotely return to office July 10—Rock Hill local face covering emergency ordinance goes into effect January 22, 2021—Rock Hill Piedmont Community Vaccination Clinic opens March 22—Rock Hill local face covering ordinance lifted June 6—State COVID-19 State of Emergency expires
This report provides monthly performance data on the City’s ongoing key metrics. For more details on the Strategic Plan and other performance information, please see reports and dashboards at www.cityofrockhill.com/transparency
Public Safety Response Time
Serving
Police
Fire*
3.5 minutes
n/a
*Fire response time from December 2020 to August 2021 has been not been available due to a change in dispatching software.
Violent Crime August 2019 to August 2021
The local rate of violent crime follows the national trend of increased violent crime at began in 2020. While incidents of suspected murder get significant coverage, the violent crime number is really driven by “aggravated assault” charges. In 2020, nearly 80% of Rock Hill’s violent crime count was made up of aggravated assaults incidents.
Serving Voluntary Compliance
REDI & Voluntary Code Compliance •
Resource Education & Development Initiative (REDI) target specifically neighborhoods Catawba Terrace and Sunset Park with additional resources appropriate to neighborhood needs. Sunset Park was added for FY2022.
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Voluntary compliance is a measure of what percentage of property owners bring their property back to compliance after a citation.
City
REDI Neighborhoods
91%
92%
Target for voluntary compliance is 85%, both in the city as a whole and the REDI neighborhood.
Serving Customers Utilities customers have new options for conducting business with the City. • By Phone • Online • Bank Draft • Drive Thru • Park and Serve These options encourage customer to access customer service remotely and reduce trips into the City Hall building.
Utilities—Electric Reliability •
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2
System Average Interruption Duration Index (SAIDI) measures the system-wide average power outage duration per August 2021 customer. The SAIDI target is less SAIDI than 145.87 minutes. 62.06 minutes Crews are mobilized to lessen the duration of issues and equipment automation is deployed to minimize the impact of events.
‘REC in a Box’ Participants • •
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Recreation, Education and Community (REC) in a Box began in FY2019. COVID-19 has August 2021 greatly impacted 415 Participants all Parks, Recreation & Tourism (PRT) programs including REC in a Box. REC in a Box restarted programs after the initial COVID-19 shutdown in June 2020.
Engaging
The City of Rock Hill continues to support small businesses that need capital and support as the COVID-19 pandemic continues. The City has partnered with Southern Opportunity and Resilience Fund to provide resources in order to keep local small business doors open. Learn more and apply: cityofrockhill.com/SOAR
Therapeutic Recreation Participants August 2021
51 Program Participants 54 Camp Arc Participants The Tour De York aerial parade took place on August 14 beginning at 10:30 am. The flight path for the parade is pictured above. Best viewing locations included Northwestern High School, the BMX track in Riverwalk, Manchester Meadows and downtown Rock Hill. 3
Growing
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Private Investment
Private Investment strategic goals are as follows: * Support private development in the Albright/Saluda Corridor. * Identify and study the next key corridor
Planning Permits
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