August 2022 Monthly Performance Report The City of Rock Hill has developed a service strategy with three main initiatives. Serving embodies our commitment to the community. Engaging represents our responsibility to actively communicate and connect with our residents. Growing encompasses our pledge to work together to encourage balanced growth in our community. This report provides monthly performance data on the City’s ongoing key metrics. For more details on the Strategic Plan and other performance information, please see reports and dashboards at www.cityofrockhill.com/transparency
Public Safety Response Time
Serving
Target = Below Benchmark Average
Police
Fire
3.5 minutes
6.2 minutes
Violent Crime August 2020 to August 2022
The local rate of violent crime follows the national trend. While incidents of suspected murder get significant media coverage, “aggravated assault” charges drive the violent crime number. In 2020, nearly 80% of Rock Hill’s violent crime count was made up of aggravated assaults incidents.
Serving REDI & Voluntary Code Compliance •
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Voluntary Compliance
Resource Education & Development Initiative (REDI) target specifically neighborhoods Catawba Terrace and Sunset Park with additional resources appropriate to neighborhood needs. Sunset Park was added in FY2022. Voluntary compliance is a measure of what percentage of property owners bring their property back to compliance after a citation.
City
REDI Neighborhoods
91%
74%
Target for voluntary compliance is 85%, both in the city as a whole and the REDI neighborhood.
Serving Customers Utilities customers have new options for conducting business with the City. • By Phone • Online • Bank Draft • Drive Thru • Park and Serve These options encourage customer to access customer service remotely and reduce trips into the City Hall building.
Utilities—Electric Reliability •
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System Average InterrupAugust 2022 tion Duration Index (SAIDI) Rock Hill SAIDI measures the system-wide average power outage du111.5 minutes ration per customer. The SAIDI target for Rock Hill is less than 145.87 minutes. US Energy Information Administration nation-wide average, of reporting electric distribution systems, is 255 Minutes (2019).
‘REC in a Box’ Participants • •
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Recreation, Education and Community (REC) in a Box began in FY2019. COVID-19 has August 2022 greatly impacted 1,600 Participants all Parks, Recreation & Tourism (PRT) programs including REC in a Box. REC in a Box restarted programs in June 2020, after the initial COVID-19 shutdown.
Engaging Safe Space Town Hall (paraphrased from the SCETV event description) South Carolina ETV (SCETV) and the City of Rock Hill held a Town Hall event discussing suicide prevention and mental health initiatives on August 30, 2022. The event was in person, and livestreamed via social media to engage with communities across the state. Hosted by Councilman Perry Sutton, attendees had the opportunity to ask questions and interact with mental health experts creating an open dialogue. SCETV Education, the SC Department of Mental Health, and the City of Rock Hill had representatives onsite as well. Video of the Town Hall can be found at on the City’s website: https://www.cityofrockhill.com/departments/officeof-strategy-management/communications-marketing/ live-stream#
2022 Tour de York Aerial Parade The 2022 Tour de York took off the morning of Saturday, August 13. Different types of general aviation aircraft flew around the county, some in formation flight and others with smoke contrails. If one lives within one mile of the flight path one could see the aircraft from their home. Locations with the best view were highlighted to enhance the experience. Check out photos of the event at https://www.facebook.com/ flyrockhill/ photo: The Rock Hill Drone Guy, LLC Facebook 3
Growing
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Private Investment
Private Investment strategic goals are as follows: * Support private development in the Albright/Saluda Corridor. * Identify and study the next key corridor
Planning Permits
ESPN 8: The Ocho On August 5, various (unique) sports took place all day long, alternating between the Rock Hill Sports & Event Center and Manchester Meadows. Who is up for watching some axe throwing? 4